Trailer Rental & Towing in Jacksonville, FL at U-Haul Moving & Storage at Phillips & Emerson

1596 reviews

3435 Phillips Hwy   Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)

(904) 398-3016

Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(904) 398-3016

3435 Phillips Hwy
Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)

Services at this Location:

Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Trailer Rentals

One-Way and In-Town Local Rentals in Jacksonville, FL 32207

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

Customer Reviews

Average Customer Rating

1596 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Excellent staff and very friendly.

Rajat K. 
Rating:
5.0

Customer service was great at this location. The one on San Jose customer service was not good

Darren W. 
Rating:
1.0

The truck was very old and use way too much gas

Doris J. 
Rating:
3.0

Location hours do not match what is printed on the storage unit maps. Office is closed on Wednesday and they close at 5pm other days. Weird

Joseph J. 
Rating:
3.0

The truck was in fine condition. There was not a dolly on our truck when the woman at the desk assured us that there would be and that we would not have to double check. When we called the location back she continually left us on hold for over an hour. When we called back to ask not to put us on hold she hung up on us. The only reason I am rating it as average is there was a different woman at the desk when dropping off who was amazing.

Larry H. 
Rating:
5.0

Excellent help with every step of our move, so thankful for your staff and location.

Andrew B. 
Rating:
5.0

She was incredibly helpful.

Edward S. 
Rating:
5.0

Everything was good

Kenneth T. 
Rating:
4.0

Perhaps clarity - matching the signage with what is shown on the website would help.

Miranda A. 
Rating:
5.0

Nothin

David A P. 
Rating:
5.0

The sales agent was friendly and knowledgeable. Please recognize her.

Syed A. 
Rating:
5.0

The staff was very friendly.

Amelia R. 
Rating:
5.0

Rep who was onsite was so nice!

Angela W. 
Rating:
4.0

Well...I did a contact less rental since I am a high risk for covid 19 and was obligated to go inside the office to get the keys. I think contact less should be no contact at all.

Soraya A B. 
Rating:
2.0

Personnel was rude and not friendly.

Trey K. 
Rating:
2.0

I made my reservation online for the location that is literally 50 feet from where I live. However, it was changed to a location 30 minutes away without anyone letting me know the reason or discussing the change, twice. I finally called and was able to get my rental for a different day and location. It turns out the vehicle was not available at the location I selected. However, the online system still allowed me to make the reservation. The new location chosen was Philips Highway and Emerson. The rental process was smooth. However, the return process was not. I waited in the cold (48 degrees) for an hour and half until the staff returned. I called the local number that transferred me to the main number. They were able to call the location manager who said she was on her way but did not show up after 20 minutes. So I called again and was told she said she was on the premise but in the storage. However, that was not true. She was not on the premise, which can be confirmed by their cameras. The sign on the door said they were out for lunch until 1:50. The location was supposed to be open until 5 pm. I arrived at 2:38 pm and the staff did not return until 3:53 pm. The manager expressed her irritation that I did not want to just leave the key in the drop box. She was clearly annoyed with me for being called while she was away from the premise. Her incessant use of the word Sweetie after every thing she says is unprofessional and comes across as condescending. After this experience, I am not sure I would use U-Haul again. I know I will not use this location.

Vanetta T. 
Rating:
5.0

Cedrick was so friendly and really helpful! I will use this location all the time going forward! Thanks!

Lizajo M. 
Rating:
5.0

The woman in the office was nice & friendly.

debbie R. 
Rating:
5.0

Everything was fine! Thx very much! 👍

VINUC P. 
Rating:
5.0

Friendly personnel and professional also.

Ethel H. 
Rating:
5.0

SERVICE WAS 6 STARS

DWAYNE L. 
Rating:
5.0

Excellent customer service. Do not change anything.

Yolanda P. 
Rating:
4.0

I scheduled the truck on a Tuesday or Wednesday for a Saturday pick up at 8am. The truck was not ready at 8am due to a late return the previous day. This was not the fault of the U haul employee and he did knock off 10 dollars from my price as a result of have delaying my pick up till 930 am.

James G. 
Rating:
4.0

Cedrick was great and very helpful. The location is clean and well maintained. I would definitely use this location again and recommend it to friends.

Michael H. 
Rating:
4.0

All the employees were awesome! Customer parking is very limited and was a problem at pickup. I was disappointed that moving boxes were not available because the box room was being renovated. We had to make a another stop to get supplies.

Randy L. 
No reviews have been submitted for this location.

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