They need to be more understanding and not make the customer wait too long for assistance!Diane S.
Moving Truck Rental in Jacksonville, FL at U-Haul Moving & Storage at Phillips & Emerson
Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)
Services at this Location:
- Mon-Tue: 9 am - 5 pm
- Wed: Closed
- Thur-Sat: 9 am - 5 pm
- Sun: 9 am - 1 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Jacksonville, FL 32207
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Cab smelled like smoke. Danielle at the front desk was very helpful and patient with everyone coming into the office. She is highly recommended.Meghan B.
Staff was very friendly called ahead of pickup to inform me of everything before hand .Calvin B.
The lady was one of the nicest people I ever met. The process was quick and without any problems. Thanks for everything.Wayne R.
Allow Uhaul renters to return trucks inside the gate. Your parking lot is WAY to small! Can barely get 20 ft truck in the small ass parking lot.George T.
Please continue doing what you do to make moving affordable and convenient.ANGELA W.
The Representative was excellent she took the time to make sure I understand all details on renting ,help me with understanding all that was expected of me as a customer I really appreciate herTeretha N.
Excellent staff and very friendly.Rajat K.
Customer service was great at this location. The one on San Jose customer service was not goodDarren W.
The truck was very old and use way too much gasDoris J.
Location hours do not match what is printed on the storage unit maps. Office is closed on Wednesday and they close at 5pm other days. WeirdJoseph J.
The truck was in fine condition. There was not a dolly on our truck when the woman at the desk assured us that there would be and that we would not have to double check. When we called the location back she continually left us on hold for over an hour. When we called back to ask not to put us on hold she hung up on us. The only reason I am rating it as average is there was a different woman at the desk when dropping off who was amazing.Larry H.
Excellent help with every step of our move, so thankful for your staff and location.Andrew B.
She was incredibly helpful.Edward S.
Everything was goodKenneth T.
Perhaps clarity - matching the signage with what is shown on the website would help.Miranda A.
NothinDavid A P.
The sales agent was friendly and knowledgeable. Please recognize her.Syed A.
The staff was very friendly.Amelia R.
Rep who was onsite was so nice!Angela W.
Well...I did a contact less rental since I am a high risk for covid 19 and was obligated to go inside the office to get the keys. I think contact less should be no contact at all.Soraya A B.
Personnel was rude and not friendly.Trey K.
I made my reservation online for the location that is literally 50 feet from where I live. However, it was changed to a location 30 minutes away without anyone letting me know the reason or discussing the change, twice. I finally called and was able to get my rental for a different day and location. It turns out the vehicle was not available at the location I selected. However, the online system still allowed me to make the reservation. The new location chosen was Philips Highway and Emerson. The rental process was smooth. However, the return process was not. I waited in the cold (48 degrees) for an hour and half until the staff returned. I called the local number that transferred me to the main number. They were able to call the location manager who said she was on her way but did not show up after 20 minutes. So I called again and was told she said she was on the premise but in the storage. However, that was not true. She was not on the premise, which can be confirmed by their cameras. The sign on the door said they were out for lunch until 1:50. The location was supposed to be open until 5 pm. I arrived at 2:38 pm and the staff did not return until 3:53 pm. The manager expressed her irritation that I did not want to just leave the key in the drop box. She was clearly annoyed with me for being called while she was away from the premise. Her incessant use of the word Sweetie after every thing she says is unprofessional and comes across as condescending. After this experience, I am not sure I would use U-Haul again. I know I will not use this location.Vanetta T.
Cedrick was so friendly and really helpful! I will use this location all the time going forward! Thanks!Lizajo M.
The woman in the office was nice & friendly.debbie R.