Customer Reviews for U-Haul Moving & Storage at Piedmont

Rating:

5.0

I am giving this location 5 stars based on the service I received from Kamal. When I arrived to pick up my rental van, the one assigned to me had not arrived. Luckily, there was another van on site, and Kamal was gracious enough to swap out the vans to ensure I was not inconvenienced. I have had issues like this in the past, but the staff was not accommodating — causing me to lose valuable time riding around trying to secure a van. Thanks Kamal for the awesome service! Keep having that winning personality, and it will take you far.

Rating:

5.0

Thanks for service.

Rating:

1.0

It took 45 minutes to pick up trailer, even after completing all info online. The “owner” Tamara personally checked me in. It was the worst experience I’ve ever had w/uhaul. She hooked the trailer to my truck, my fault for not checking it or installing myself, it came off the ball mount WITHIN 1 mile!!!! I pulled over safely & reattached. She hadn’t screwed the bottom bolt tight. I’ll never go bk there for sure!

Rating:

5.0

The two owners were professional, friendly businesswomen who gave above-and-beyond-expected service. One went out of her way to pick up a truck from another location to ensure my move happened. I am grateful and appreciative of these black women business owners.

Rating:

5.0

Kamal B. the AGM for the Piedmont Rd location is awesome. He provided excellent customer service, was knowledgeable helping me with solutions to all my moving and storage needs. Would definitely recommend this location because of him.

Rating:

5.0

Great Job they need a pay raise

Rating:

5.0

Great customer service!! Hands down...thank you Jay..on a bad day you really helped me truly.. thankful to you and for that ..moving crap can get stressful ..lol..thanks again

Rating:

3.0

Car brakes are messed up, engine is dead, steering wheel is not safe

Rating:

3.0

Staff is uneducated, lazy, & rude. When dropping off my rental, I asked for a trash can to throw away some (very) small trash bits from the back of truck. He told me I could not use their trash can, and I should throw it over the wall into the river.

Rating:

5.0

Best location to rent in USA. I've rented at many locations all across the country, piedmont road in Atlanta is the best.

Rating:

5.0

This is one of the friendliest U-haul people I have ever met. Really liked this location.

Rating:

1.0

Rude customer service

Rating:

5.0

Excellent service!

Rating:

5.0

Tell the guy behind the counter to get of his personal call when s customer walks in.

Rating:

4.0

Vehicle ran fine, but the driver's seat was heavily work with a broken arm rest. Additionally, the tire pressure indicator light was lit, although tire pressure was OK.

Rating:

2.0

I came to U-Haul twice this week- very different experiences each time. The first time I came, the clerk was very professional, helpful, cordial. The second time I went on 4/2 the clerk was abrasive when I asked for directions to the truck, sarcastic to other people in line, and just unpleasant. On both occasions, there were 3-4 homeless people loitering in the parking lot, one sleeping in a van. There was a man loitering by my parked car near the back and my boyfriend had to run down to get my car because I was too scared for safety reasons. Some type of security, more lighting, etc. could be useful.

Rating:

4.0

Have not got deposit back yet and it's been 2 days since unit was returned. Calling uhaul today to inquire the issue.

Rating:

4.0

The only issues I had were if a key was lost there is no spare onsite! You have to pay $350 for a locksmith!

Rating:

3.0

I received a truck that was damaged and had a service light on. I also never received my dolly. However, customer service was on top of things. They were fast and very helpful in updating my reservation and changing out my truck. Also, consider lockers with equipment such as dollys for last minute fixes.

Rating:

5.0

Staff are all very friendly and professional.

Rating:

5.0

Ricardo was very helpful & professional!

Rating:

5.0

The service at the front desk was great, super personable and helpful.

Rating:

5.0

Great customer service. The staff was friendly and very helpful.

Rating:

5.0

TK and the other lady working that day were amazing, they helped turn what started off as bad day to a joyful one.

Rating:

5.0

My Uhaul reservation was to drop off at a different location and that's the location in my email confirmation. When I went to drop off, they said they had it booked to return at a different location and that I could be charged a fee for drop off at the the wrong location - even though we both looked at my email confirmation together and saw that I was at the right place.

Rating:

5.0

Good customer service and fast service!

Rating:

4.0

Consumer service was great and super super fast. The employee was awesome. However the windshield was dirty. Had to clean to see out of it.

Rating:

5.0

The young gentleman in the office was very nice and professional.

Rating:

4.0

Kamal was very helpful, showed great customer service to his opps lol!

Rating:

1.0

Worst location I’ve utilized. Very confusing process upon arrival, rude service from manager down.

Rating:

5.0

Customer service was excellent, but this particular truck made noises when driving. Seemed a bit run down, but i was made aware that the inventory that particular day was extraordinarily low, so certain this had something to do with that. The vehicles I normally rent from this lacation are in good condition.

Rating:

1.0

Staff there seemed checked out and was discussing their lunch order at 9am when people were still in line trying to get their trucks. They were lethargic, uninterested, and unprofessional. They were also rude and stand-offish with people in line. Lacked professionalism, they didn't care about people who were literally having to haul their entire lives to a new place, they were all clearly just trying to clock in and clock out.

Rating:

5.0

Customer service was excellent.

Rating:

2.0

There was only one guy working the whole store. There was no dolly available. The front gate to the storage, and consequently the parking for the trucks, was broken. And there were two parking spaces for the entire store.the truck reeked of smoke.

Rating:

2.0

The drop off was horrible. No one would help no one would show you anything at all.

Rating:

5.0

Great staff

Rating:

4.0

Prices per mile is high. Need to reduce it.

Rating:

2.0

Employees forgot to unlock the padlock on the door so I had to drive all the way back for the key. After that, the truck battery died.

Rating:

5.0

Great costumer services

Rating:

2.0

There was a difficult customer taking up 45 min of my rental time. The woman who claimed she was new was overwhelmed and sweet but definitely too much for her to handle alone. I called customer service 3 times got nowhere. I was teavsfered esch time to the wrong place. It was horrible. The best part was checking back in the gentleman was super i firmed and friend, black guy with glasses. I would never recommend U-Haul. It was a bad experience.

Rating:

2.0

These people really are not helpful you have to beat them to get sth out of them. I got a truck that was parked with a window down near the construction for uhaul when I wanted to sat all of the saw dust have covered the window and the seats. I have asked them to clean they did a lousy job. Also they didn't help me to put my car on auto transport after insisting that I have no one that help me go over it she came but she didn't help me to do it correct after she left I saw I must have drove further inside so I can fix the front tires.

Rating:

5.0

Very nice folks

Rating:

3.0

Truck was damaged. I loved the ease of using U-Haul through its digital experience. Great improvements.

Rating:

1.0

The front desk lady was rude.

Rating:

3.0

the trailer has seen better days

Rating:

5.0

The U-Haul representative, T. S., was courteous, efficient, and knowledgeable of the rental process. She created a friendly atmosphere, and when the need arises I will visit this location again due to her outstanding customer service.

Rating:

4.0

Trailer was clean, but marker and brake lights on the trailer did not function, only the turn signals worked. I paid for a furniture dolly but learned it was not onboard when I got home. I didn’t have time to go back.

Rating:

5.0

Nothing, the associate with lochs who helped me was awesome!

Rating:

1.0

For one my storage unit was outside every time I tried to go to my storage there would be a U-Haul truck blocking my unit so I will have to go to the front desk. Ask them to move it. If I went there after the front desk was closed I could not get into my storage unit the worst experience ever I canceled my account December 12 of 2024 and I’m still getting bills in January 2025 Unique.matthews@yahoo.com

Rating:

5.0

Friendly staff.

Rating:

3.0

Pest control is awful. Roaches in my unit was bad.

Rating:

3.0

You all charge to many fees and the units should be treated for pest (I.e.roaches) before move in

Rating:

5.0

For the most part the manager is very customer service oriented and is eager to get her tasks done. Initially I thought she was mean but I realized she has a stressful job and it is her personality. I did not put enough gas in the truck and she did allow me the opportunity to correct it before It was due to be returned. Other than that I definitely would recommend this location in the future.

Rating:

1.0

The service was horrible. When I dropped the vehicle I was asked in a rude manner, to go in the vehicle and take the pads inside and the dolly. I was already out the vehicle and heading to my lyft. The service was just as bad, when I picked up the vehicle. I waited inside for 10 minutes before, the guy walked in from outside, in the dark. It then was closing time, and he rushed through any questions I had.

Rating:

1.0

I scheduled the curbside pickup using the app to avoid having to go inside and interact with your unfriendly, unprofessional staff. I was never sent the email with details to pickup the truck outside using the app from my phone. Instead I had to go inside and deal with your ghetto employee. She had me to do the checkout inside using my phone.The entire time she was assisting me and another customer. She had her AirPod in one of hears and she was talking to her man while customers stood right in front of her. A conversation no one needed to hear. U-Haul needs to stop being lazy and fill up your gas tanks your damn selves. I had to drive out of your lot into the nearest gas station to fill up the truck. You give the trucks out on a full tank and it should be due back on a full tank. It isn’t complicated.

Rating:

1.0

The bracket for the appliance dolly was broken. The windshield wipers didn't work, and we got caught in rain during heavy traffic, this was incredibly unsafe. When I returned the truck, I mentioned it to the attendant - he said yes, they're broken. I asked him if it was a known issue with the truck they rented me, and he said yes. This is wildly unsafe. The truck had poor steering and the brakes were very soft.

Rating:

2.0

Insure that the vehicle type is available upon request.

Rating:

1.0

Again horrible customer service.

Rating:

5.0

Great staff!!!

Rating:

1.0

The customer service was horrible . The lady that worked there was so rude, horrible attitude and very unprofessional. I think her name was Shameka, or Temeka

Rating:

1.0

Management should make better decisions and not cheat customers out of their money

Rating:

1.0

Charged for two days when I only used and returned rental after two hours

Rating:

5.0

Really appreciate the team they were able to get me in and out quickly. The return process was great as well!

Rating:

5.0

The gentleman who served me was efficient, friendly, and very competent.

Rating:

1.0

I was charged the full $100 even though my receipt shows a credit of $38. I saw the credit pending yesterday and now today the full $100 was processed.

Rating:

3.0

Reception upon entering was aloof. The people processing were not very friendly. The van was ready but the gas tank was on empty. This location is always difficult to get into from the road. One thing not your fault was major road construction that day making it even more difficult to get in and out of. All in all, it was a mission accomplished but i can’t say that it was pleasant.

Rating:

2.0

The front desk person was very rude. She looked like she was mad and didn’t want to be there. She didn’t have any customer service skills.

Rating:

3.0

The van was very old. Everything was manual. From the windows to the door locks. No back up camera. For the price, there should be more current equipment.

Rating:

5.0

This is the best location, thank you

Rating:

5.0

Customer service agents are friendly, knowledgeable and efficient with rental process.

Rating:

5.0

Lady inside the office was outstanding customer service, extremely knowledgeable thanks

Rating:

2.0

The Van was not clean but the service was okay. When I returned the van. The attendant was rude and not friendly

Rating:

5.0

I will definitely be back!

Rating:

1.0

Mangment had a nasty attitude

Rating:

1.0

Wine storage area air conditioning failed regularly. Advertising climate controlled units is false advertising at this facility. Staff seemed unconcerned about the effect these failures had on customers wine.

Rating:

1.0

You really need to fix your dealership’s

Rating:

5.0

Everything was amazing 10/10 experience both ladies that helped me were fantastic and very friendly. Couldn’t ask for anything better truly. Wouldn’t recommend bc you are U-Haul you don’t need my recommendation

Rating:

1.0

Customer service was beyond terrible. Employees were not in office either time I went into it so I had to wait a long time to speak with a someone. The employee I dropped off with yelled at me and called me a goddamn lie when I told him I’d been waiting. Also the location is very hard to get in and out off. Undoubtedly the worst U-Haul experience I’ve ever had.

Rating:

3.0

The hook up job was sloppy. The chain fell off 15 mins after departure.

Rating:

2.0

I have stored my wine at this facility for several years because of the temperature controlled environment the facility provided. The facility told me two days ago that I had to vacate the storage because of a “renovation” they were performing. I came the very next day to remove my wine (worth thousands of dollars). When I showed up - the wine section was hot! It was much warmer than the air conditioned section of the facility. I stored wine there because it was supposed to be cool!! When I spoke to the employee upon leaving to express my concern about the temperature, he informed me that it had been like that for two months!!!! He insisted that they called me more than the one time, but I checked my call logs going back to July and I was never called. This facility did not provide me the service they promised and put my wine at risk for two months. This is a blatant disregard for my as a customer and potentially will cost me money as the wine is at risk of being ruined.

Rating:

3.0

The assistant manager was rude and not helpful! Anthony was amazing and helpful along with another gentleman. The female assistant manager was no help and had to call the main U-Haul office for help

Rating:

5.0

I was tenant of the facility for about 17 months while I completed post graduate fellowship work. I found the team to be very helpful. The team that originally signed me up were awesome. However, when it came to finding locksmiths they were not useful in local recommendations, this is something I wish would change as there are many people unfamiliar with the market including myself. Be blessed... ✨️

Rating:

4.0

I moved out on 9/3 not 9/6

Rating:

3.0

I saw rodents and plenty of bugs. My things had to be exterminated and I’m sure I still brought lice or some nuisance bugs home with me.

Rating:

5.0

Amazing, personalized customer-centered service povided by Jemika and Keegan. From renting a truck to move in, identifying best storage unit based on personal needs up to moving out and renting another truck, the team at this U-Haul location goes above and beyond to ensure costumers needs are met. Smooth experience overall. Things in storage where kept in optimal conditions. Highly recommend using this store for renting trucks, temporary and long-term storage needs, and any other service related to moving.

Rating:

4.0

Bathrooms were out of service.

Rating:

4.0

At the beginning of our storage rental, there was a strong putrid smell in the facility. We later learned someone had stored a suitcase full of perishable food which had rotted and stuck up the whole place. Clearly against the rules.

Rating:

5.0

N/A

Rating:

5.0

Jemika was incredible and helpful. She had awesome customer service and I will always come to her from now on for any u-haul needs!!

Rating:

2.0

I have complained multiple times with the front office and 800 number that the wine storage cooling unit was not working. 78 degreees is too hot and spoils wine. It has not been working for the past month and I contracted to keep my wine stored at a n appropriate wine temp not room temp. I moved out my wine because of this. The local person Jamila was argumentative when I asked to be refunded the last month $100 since they did not provide the contracted service . I have pictures since June of the temperature. She also would not give me any manager or contact number other than 800 number. I’ve stored my wine for about 5 years and the wine unit has not worked several times. I Couldn’t depend that it was working and very bad customer service regarding this last time so I left. The staff doesn’t care to understand the issue with wine and solve problems. Jemika also told me they were going to close down the wine area since it didn’t make money. That was news to me and I still should be provided the service I was paying for. I’d like someone to call me regarding this. Lillian Short 404-578-1087

Rating:

4.0

The bathrooms need substantial cleaning. This is my only complaint.

Rating:

3.0

The unit was supposed to be in a climate controlled environment between 65 and 85 per the sign on the wall. The temperature was 94 degrees.

Rating:

1.0

So I was visiting ATLANTA with family & the immediate need for a storage facility became urgent. So I looked up the closest uhaul and proceeded to go along with you doing my due diligence on pre-booking one and then the next day I went and paid for it. The checkout service experience was horrible, let me start off by saying that... I sat there for well over 3 hours trying to get my accommodations fulfilled regarding the storage unit they kept saying that I owed money and at the end of everything it came to pass that there wasn't true when I called the U-Haul corporate number. Nevertheless after getting checked in, I move my bulk of merchandise into the storage unit and left. When I got back home to Virginia I realized that I did not have a copy of the paperwork that they had given me and and I immediately start reaching out to all of the U-Haul properties that were listed in Atlanta and I got the same response from the majority of them that I did not have a storage unit with them they searched by my email by my name by my number and all of that led to no avail. So I waited and waited to see if the U-Haul facility would hit me up once the payment was due. They never did. So I'm just now getting a call that my stuff was auctioned off when they never tried to reach out to me. Crazy. I do not like this whatsoever and I will be contacting corporate in reference to this matter

Rating:

5.0

The sister and the tall young man with the dreads were GREAT!!!

Rating:

1.0

The manager is HORRIBLE she’s very cocky and arrogant. I was wrongfully locked out of my unit then nobody knew why. I taught to rent a tool from Home Depot to cut it off. After cleaning the unit and letting the staff know. I was still getting late fees and email. Why I do not know, now all of a sudden I get this email asking me to rate this location… that’s crazy Jamika should not be running a business like that. I would not rent at or from this location. I’m sorry smh

Rating:

1.0

This is probably the worst location in Atlanta the manager has a very nasty attitude and the staff aren’t trained properly on what needs to be done. There was an unknown charge on my account and I had to call customer service in order for them to remove it because the Manager was not helpful regarding this matter. They mixed up my unit numbers then tried to blame me. I had to contact the president who so kindly handled all matters respectfully for me. I would not recommend this location. I moved my things out after the first month.

Rating:

2.0

Staff would not consider screening cameras to verify my presence at storage for closing out lease. Instead they would rather charge the storage fee unfairly.

Rating:

1.0

This storage unit was closed out more than a year ago. Uhaul continued to charge my card for more than a year to a unit that we no longer had the keys for. No one at the storage unit was able to help with these charges and would only “re close” out the unit, requiring us to make additional payments. This was not acceptable and we cancelled the card instead to avoid additional charges. They then continued to follow up saying they will sell off the unit. Unfortunately, this did not change anything for us as whatever was in the unit was not ours. I do feel bad for whoever’s stuff was sold without being contacted but again we turned over that storage unit more than a year ago. This saga was an absolute nightmare and I would think twice before ever continuing to use Uhaul in any capacity (particularly this location).

Rating:

1.0

I did not move out and now I am attempting to access my storage items with resistance because I am not found in the system. 17 years of business with someone means nothing in this day and time…

Rating:

4.0

Took a little long but great service

Rating:

1.0

Overpriced and staff was not very friendly

Rating:

3.0

Some units flood

Rating:

5.0

Jemika went above and beyond to help me with what suited my situation and explained all the applicable parameters to me succinctly. It was a pleasure doing business here.

Rating:

5.0

Manager Lady is nice courteous professional

Rating:

1.0

The individual who assisted me during the check-in process was friendly, but it became evident that there were issues with management or a lack thereof. I had made a reservation for a storage unit through the app, and I had a free month credited to my account, which I was informed was valid for 2 years by customer service. However, when I attempted to redeem this offer, I was informed that only a manager could authorize it, and unfortunately, the manager was unavailable. I arrived at the facility at 11:00 am on Sunday, October 21st. To my dismay, I discovered that none of the units listed as available on the young man's list were actually vacant. We had to visit buildings A, B, and C, inspecting various units, which significantly prolonged the process of securing a unit. The management at this location should be more proficient in maintaining an updated list of unit availability to avoid such inconveniences. It took us two hours just to secure a unit. Finally, when I obtained the unit, I encountered another problem: the air conditioning in the hallway where my unit was located was not functioning. This made packing our belongings in the sweltering heat an overwhelming and stressful experience. Moving is inherently stressful, and the issues I encountered at this U-Haul facility only exacerbated the situation. In summary, my overall experience with U-Haul's management at this location was far from satisfactory. I will be filing a formal complaint and expecting some type of refund.

Rating:

5.0

Love the staff here. They were very fun, friendly , kind and helpful.

Rating:

5.0

The manager was very knowledgeable and nice.

Rating:

1.0

When I moved in my stuff to storage and upgraded to a bigger unit, I was given two different prices. The unit on the first floor price was higher than the unit on the throes floor, C304 for $246.00. After making the payment and transferred to the bigger unit, payment cleared by the bank, the previous store manager increased the price to be the same as the one in the first floor. In person discussions with the store manager, he requested documentation for the $246.00 payment. And even promised a free month with the documentation. I submitted my bank statement with the $246 payment. Rescinded on the offer. Put my unit on a lien, added additional fees and charges for late payment. I submitted my documentation to the Uhaul top management. All the extra fees I had paid were returned. Moving out of the C304 storage unit after escaping from a toxic, hostile living situation, I found a safe house. I got financial assistance from the Church of transfiguration, At Vincent the Paul to pay for my August 2023 unit rental. They sent a check. After 20 days, the Uhaul Piedmont store never found the check. I used my last money to pay for the rental and vacated by September 12,2023 to avoid another month rental. I kept the store manager aware of the vacated unit to no avail. Per conversation with the store manager, she wanted to charge me for an extra month. On September 26,2023 I agreed to closed the account due to the missing check. And the same day the uhaul Piedmont store tried to charge the additional month to my card without my authorization or knowledge. I have documented my previous comments and sent them via email ti the top UHaul management and the store manager. As a loyal UHaul customer since 1977, you have some bad actors within your organization that are affecting your brand loyalty. Thanks. Juan

Rating:

3.0

When I first booked online I was given a unit with a lock. And the staff couldn't help me find a new one. Even though the staff is diligent sometimes the internal system acts against them and the customer

Rating:

5.0

This is my 3rd or 4th time returning. THAT SAYS IT ALL🤣👍👏👏‼️🤝

Rating:

5.0

Storage facility was nice but too small for my needs so I never used it.

Rating:

3.0

The location is is really convenient.

Rating:

2.0

Initial setup and paperwork in the u-haul system took exorbitant amount of time. It took almost 45 mins to complete. Including standing in line. The process took over an hour.

Rating:

5.0

Jemika and all of her staff were knowledgeable and helpful. My family and I were very pleased with their services.

Rating:

2.0

Long wait in line and the intake process at U hauls is unnecessary much too long.

Rating:

1.0

My unit leaked all over my belongings, I was told someone would look at it on Monday … obviously I’m not going to let my stuff continue to get leaked onto so I had to move it out and was told the manager would call me the next day . I didn’t receive a call until 2 weeks later when I was at work and tried to call back the number they left and was sent to an automated system .

Rating:

5.0

My only concern was that my New storage units locking apparatus did not feel secure. It moved when I secured it with my lock and I'm a little concerned about that. There wasn't another unit that size to move into on 6/24/23 so I'm hopeful Management addresses that discrepancy ASAP so that I feel secure in knowing my gear is safe. Otherwise, the move was effortless ⭐⭐⭐⭐⭐

Rating:

5.0

The Manager on staff Saturday 6/24/23 was excellent. Her ability to multitask was Amazing and effortless. She took care of every customer as if it were her first and I was completely amazed at how calm she stayed even under the pressure of 7 people waiting while she took care of me and another customer. Wowwwww totally Awesome is an understatement. When I brought to her attention that my storage units locking system looked tampered with she immediately gave me reassurance that she would call someone to address the issue and, notify me as well. I am so happy she was there Saturday🤗🤗🤗🤗 to make my transition from one unit to the next unit smooth. Thank you for another excellent customer service experience with Uhaul🥰🥰🥰

Rating:

5.0

Great customer service from on hand staff!!!

Rating:

4.0

Cedrick was very helpful . Only thing I did not receive my free lock with the storage as advertised.

Rating:

1.0

Attendant was rude and aggressive. There was no point t in having a reservation, I also just lucked out getting a unit. Horrible service

Rating:

5.0

Jimika and Stedrick were AMAZING! Very helpful, knowledgeable and created a sense of urgency to assist with any concerns in a timely manner. They built great rapport and by the end of our stay felt like family. Best experience!!

Rating:

5.0

All of my belongings were kept in great condition for almost 2 years!

Rating:

4.0

Staff was very helpful! My only complaint, and why I wouldn’t recommend this facility is that there is are ledges at the access doors that make it difficult to roll things in

Rating:

5.0

The staff is amazing. Moving is never fun but the people who worked there made it as painless as possible.

Rating:

5.0

The manager and assistant manager where very helpful.

Rating:

5.0

The staff were very helpful. I was greeted immediately by the staff upon arrival. I was provided a tour by staffer Steidrick of the facilities units (I was unsure of the size). The staff informed me about the local area and offered suggestions for other accommodations I needed. May God bless you all. Keep up the great work!

Rating:

3.0

Parking at this location can be tricky especially when there is a lot of rental equipment in storage. I’ve had a few issues with that causing me to avoid this location when I bough moving supplies even though I had a rental unit there. Other than that relatively clean and secure, had a few minor issues with the gate but nothing that couldn’t be solved with another card swipe.

Rating:

4.0

It is not a great location for the storage facility as it is a super tight space with not a lot of room to move and my main complaint, well really only complaint, is that the door to the area where my storage unit was, was pretty much always blocked by a truck or trailer making it difficult to navigate with boxes or items in hand. Also, it made it impossible to use a dolly so had to carry everything in and out by hand. If I had not only been using the facility for a short time while my floors were being redone, I would have moved to a different unit. Burt I would not go back to this facility mainly because it was a poor location, really too small to maneuver around in especially when multiple people where there at the same time. Service and staff were good. Just the location was poor.

Rating:

5.0

Manager is very helpful at all rimes and will definitely recommed srorage facility space to other

Rating:

1.0

Customer service is bad here I had to sit on hold for 2 hours for someone to answer my calls and questions saddlery they need new people to work here because the ones who are working here don't won't to be working there 0 stars

Rating:

1.0

Called 100 times could never get through to someone at the actual facility. Tons of water damage. I had bought insurance but when I moved my stuff out, the manager said I’m not gonna close out your unit just to make sure they know it was yours and you won’t get charged for it. Completed the move out online because I didn’t trust him and Got charged for a second month when the unit was empty. STAY TF AWAY

Rating:

5.0

The owner and staff were super

Rating:

5.0

Great location and friendly service⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Thanks again

Rating:

5.0

You are very helpful in my situation I wanna say thank you

Rating:

5.0

Staff was outstanding and very supportive

Rating:

5.0

Everything went smooth and this location is great. Staff was very helpful

Rating:

2.0

I was not able to move in due to computer problems. I was already there and had a vacant high dollar space i wanted to resnt for $380 dollars a month and the lady could not get the computer to work sh e tried 2 times lot of wasted time and no unit for me so I. Not sure why I got this survey

Rating:

2.0

I lost everything and no one could help me with anything

Rating:

5.0

Rodney was amazing. I hope I Am not listing his name incorrectly. Knowledgeable and very helpful.

Rating:

1.0

Terrible service - took the person over 20 minutes to process payment. She was not trained adequately for basic customer service. Needs help in basic skills - speaking clearly, making eye contact with customers and at least a little civility.

Rating:

1.0

I have used U-Haul services many other times, from various other locations. They have all been very good. This experience, however, was by far, the worst I could have imagined. My storage reservation specifically stated a climate-controlled unit, but I was given a non-climate control unit. I was never informed before hand or even during the check-in. I called back several times wanting to speak to the manager, Trell, but was given excuses that she was not available and rudely dismissed. That reservation with a Rent-Now promotion would have provided me a free lock, but told I needed to pay, and so I was charged unnecessarily. By the way, I rented a cargo van in the process. The worst part was yet to come, one month later, when I came to pull my contents out. Again, I reserved a cargo van. Pick up was noon on Saturday. I flew into Atlanta, and was running late due to an issue with the rental vehicle at the airport. I arrived at the Piedmont location at 12:45, and told that my reservation had been cancelled. There should have been a courtesy call asking, but nothing, not even considering that I had an active storage unit rented there. Staff was rude, and pushed me off to the Peachtree location where that reservation was close to not being honored, if not for my pleading. When I came back with a truck rented elsewhere, I asked to rent a hand truck dolly, and again not allowed, even though there were 6 of them available and the store was going to close in 3 hours. Again, I asked to speak to Trell, again I was denied. Staft and management were just so unprofessional. This was the absolute worst experience.

Rating:

1.0

Allowing me to reserve a unit at a price point only to be told it’s a waitlist and I can’t even move in is stupid and intentionally misleading. Just say you don’t have the availability. Your system misleads people.

Rating:

1.0

I got locked in on one instance because I wasn’t told any time limitations. When I cleared my storage unit, the employee on duty was made aware before she hurriedly left for the day and told me she would deactivate my access that day. But never made a note in the system. This date was before my free 30 days was up, I called to schedule the walk through the day before my 30 days and was told I couldn’t proceed with the walk through until I paid mY outstanding balance. I explained the situation and the so called manager on duty (not Trell) said that even though the employee neglected to note that I was moving out on a date prior to my 30 days I still had to pay.

Rating:

3.0

It was kind of frustrating that I had to wait over an hour to get a room a storage unit and also my card to get into the unit they were Nash was not sure it will work and then I might have to wait 24 hours to use it and then come back to the office if it didn’t work when I try again frustrating

Rating:

1.0

I was blatantly ignored when I walked in and had to ask multiple times to get answers to questions or to get help. I have never seen worse customer service at a Uhaul than at this location. When I was trying to rent a truck to move out of the storage facility, the staff was nowhere to be found for more than 2 hours after opening time (maybe longer). I was forced to go to another Uhaul location to rent a truck because they didn’t weren’t there when they were supposed to be.

Rating:

1.0

The staff were very difficult from beginning to end!

Rating:

3.0

Outside needs a a lot of work gates broke quite a bit. Carts almost impossible to find.

Rating:

5.0

I enjoyed the customer service I'm thankful and grateful that I'm able to pay the bill

Rating:

1.0

The GM Trell was rude and disrespectful. I won’t be using UHaul because of the actions of this employee.

Rating:

5.0

Extend storage hours to 1200pm

Rating:

5.0

I've used the service for many years in Atlanta on Piedmont Ave. Never had a problem

Rating:

2.0

The staff is very rude especially the lady African American lady very rude very loud very disrespectful talking about coworkers behind their back and

Rating:

5.0

It was good I just no longer needed it.

Rating:

5.0

Please update the website. The 5x5x9 is NOT big enough for a one bedroom. Luckily, this facility had a 10x10x10 available for me to rent.

Rating:

3.0

The storage areas were easily accessible and clean. The carts were useful , but some had bad wheels and did not work well. The bathrooms were always filthy and in bad repair with broken toilets and water on the floors. The toilets were left unflushed and feces on the seats.

Rating:

2.0

When I arrived she couldn’t find my reservation and I asked her did she need my reservation number she said she couldn’t look that so eventually she found it only to tell me they had nothing available I threatened to call customer service because I drove all the way from Cumming then she made a phone call and I sat and until she did every move out just to find me a unit that was somewhat comparable but I ended up with a non climate controlled unit on the fifth floor very dissatisfied with my experience because it set me back I was in the location at least an hour with a line of customers behind and it also resulted in me having to extend my truck rental an additional day because both places where I reserved through uhaul dropped the ball putting my day off schedule and incurring extra cost

Rating:

1.0

Advertised as 24-hour storage but was not the case upon arrival. Representative in the phone was not helpful and coerced me into getting a unit that she insinuated was the same as the one I had reserved, turns out it was a wine unit. The gate code did not work so when I came back the next day and discovered the situation with the wine unit I tried to explain to the manager that I already had a drive up unit reserved and he stated that because it was a few minutes after 6 he couldn’t help me so I’m on day 3 of sorting this out. Very disappointed as I have been a U-Haul customer for 10 years and never had issues like this before.

Rating:

5.0

Trell really helped me in this inflation being a single human with no kids i have been forced to do the unthinkable... I couldn't not renew my lease because I don't make 3 times the rent and I needed a place to store my things while I stay in airbnb till I find a better living arrangement... when I got in 10 minutes before close and I know workers want to go home but that was the only available Reservation I could find.. Trell had no attitude, she helped 3ppl and me all at the same time, never once was she overwhelmed she worked well under the pressure... and again very informative on the company!

Rating:

2.0

I was given the wrong address online and it wasn't open when I arrived during the hours of operation, then they gave me the correct address but the first unit they gave me a unit too small after I told them I needed a bigger size. They then gave me a bigger unit but it had stuff in it so I had to wait for it to be cleaned before we can put our stuff in....When asked for compensation i was looked at as if I was crazy! I'm honestly glade that my stuff isn't going to be in there long... The whole experience was just too much for me.

Rating:

1.0

I was inconvenienced from beginning to end. I will never use U-Haul again after this experience

Rating:

4.0

The only comment I have is the the storage unit I rented entry in to building B has no gutter above the door and water floods down on wou when it is raining and it was raining when we loaded or things in.

Rating:

1.0

Staff were not friendly nor helpful when it came to addressing issues. No customer service at all. Very disappointed.

Rating:

5.0

The customer service was excellent, both of the mangers were professional and polite, best wishes in all your endeavors.

Rating:

2.0

The staff is not friendly or kind at all. With a different staff attitude, I would recommend this place otherwise.

Rating:

5.0

Good business

Rating:

5.0

Trell had Great Customer service and she was so helpful. She helped me through the system issues with reservations and completed my check in without any issues or waiting. She is very knowledgeable of her job and helped answer all the questions I had. Thank you Trell so much for your help and your professional customer service.

Rating:

4.0

Customer service was excellent. The black young thin lady was great!

Rating:

5.0

I was desperate first because when i call they told me there’s storage available but when i get to the location they told me nothing is available, but when i got to piedmont location Nd thanks to Trell Benjamin was very helpful she helped me to find a storage unit and she was so professional, i really appreciate all the work she’s done

Rating:

4.0

needed to request access to a cart on most visits, as they are stored in another entrance where I did not have access.

Rating:

2.0

I received a bill after I moved out because the agent didn’t close my unit out the day of my move out. My move out was horrible no equipment was available! My movers had to carry everything!

Rating:

2.0

staff worker was one the worst ever...she had a very bad attitude with everyone who came in was very short...when i walked in she was on her cell phone picking in her teeth with a customer standing rite in front of her it took multiple ppl coming in for her to finally tell the person she would call back...then she was adament on the not having unit...then not wanting to give me the promotion uhaul offered online...just a very poor distasteful experience

Rating:

2.0

I don't like that there aren't any places to throw trash away on site

Rating:

3.0

No dollies available at the storage facility. Staff claims they are on "back order", implying that there has been an extended period of time during which they were unavailable (due to being stolen). This should be addressed more rapidly and there should be more security to prevent them from being stolen.

Rating:

5.0

The woman that helped us in Ukiah Ca and the lovely lady who helped us in Atlanta were the epitome of quality customer service. At the most stressful moment of our lives it made a big difference.

Rating:

5.0

Great service and excellent people who go beyond to help.

Rating:

1.0

A sprinkler head leak flooded my unit and they threw my belongings away without my consent. Very dissatisfying experience.

Rating:

3.0

The office was understaffed on several occasions No carts available many times

Rating:

5.0

I moved to Atlanta,GA from New York City/tri-state area. I booked my storage unit in March and arrived to ATL in July. When scheduling my truck and storage unit in March, the automated e-Mail from the U-Haul company did not contain any move in information, only truck return by date. Because I did not move in by a specific date expected by the company, my storage unit was canceled by the company. Kiera came to my rescue and corrected the company mistake. Kierra found my requested storage unit and I moved in on the day I requested. Kierra was very understanding of my traveling situation and accommodated my needs and expectations. The company of U-Haul is below satisfactory but Kierra fixed an issue that should not have been existent. Beware with using the U-Haul company. If you encounter customer service adovates such as Kierra, you will be screwed.

Rating:

5.0

Super nice staff, very helpful and kind to weary movers. Facility was super nice, with convenient elevators.

Rating:

5.0

The storage unit was nice but the best part of having a unit there were the friendly, professional and accommodating staff. I had a great experience with Trelle and Stephanie. They are the best reps of your company! THANK YOU!

Rating:

4.0

Two issues first there are never carts in building A and the wair Up to 2 pm

Rating:

1.0

The bathrooms were destroyed and the hours were very poor when it came time to move out. As we were moving out, the facility shut down and all of my stuff was stuck inside the hallway and we had 0 access.

Rating:

5.0

Really good experience

Rating:

2.0

My reservation for a 10x20 unit was not honored I had called repeatedly and visited in person week prior to confirm all- yet I arrived w movers and was told not available. There was one 10x15 available. After exploring I took it. I did not have any choice at that point. It’s ceiling has a rip w insulation hanging and no lightbulb. I was told no more lightbulbs in units and they would put in work order for ceiling- but now we have all our items stacked in the unit so don’t see how they can repair. It should have been fully repaired before move in allowed. My customer service contacts were very nice and very helpful but their capacity to deliver service seemed compromised by your system. There was only one service person there as well. You really need to better support your employees to deliver better customer service Also the back gate broken.

Rating:

5.0

Special thanks to the manager, Keirra Arnold. The professionalism of her team is directly related to her great managerial skills. She successfully navigated us through two unfortunate incidents at the facility. Thank you Keirra!

Rating:

4.0

Kierra was awesome, always friendly and nice!!!

Rating:

1.0

Assistant manager was very unprofessional. Cursing while working and didn’t care to help me. Management and employees should be professional while working. Worst uhual experience ever.

Rating:

5.0

The staff their is very knowledgeable at their job. They are friendly and always were very helpful. Thanks for a great experience.

Rating:

3.0

Smelled bad in the unit. Also, the unit I reserved was not available when I arrived. The staff was helpful and found me a smaller but still suitable replacement.

Rating:

1.0

They gave me a unit with items already in it and I got charged extra from my movers for having to wait

Rating:

5.0

Trail and Stephanie are the best. They helped instead of adding to my moving woes. These two need a hige shout out and appreciation!

Rating:

5.0

Great 👌

Rating:

5.0

The staff was always friendly & helpful!

Rating:

5.0

Thanks so much! The move-in was a breeze!

Rating:

1.0

It has sucked the big cahoona all the way. I will find some other storage and moving solution for myself in the future.

Rating:

1.0

There were 5 other people moving in and out of the same building my storage unit was in which made the process take much longer. I originally was supposed to be at a different storage unit and it was not until I arrived at the storage unit I reserved that I was told there were no units available. My unit was supposed to be a 10X13 drive up and I was given a 10X12 on the third floor. Nobody apologized for my inconvenience, the staff was not helpful.

Rating:

1.0

Very very unhelpful attendant who would not Help me find a pushcart to move stuff in and I finally said well if I can’t move my stuff in I can’t rent here and she said that’s fine

Rating:

1.0

The late fees and charges are ridiculous especially when y’all don’t have your accounts updated so you can pay online.

Rating:

1.0

There is not enough driving room at this storage place. I’ve had multiple conversations with Kierra Arnold about my unit being closed, with me being in another state, I have to do over the phone/online. I closed it online on March 1, 2021 and she continued to send letters, emails, and phone calls when I stated the unit was closed and she also had possession of my keys for the unit. It is now May 6, 2021 and I’m just now received from her end my unit is fully closed out when it should have already been done. I’m sure other U-Haul storages are not this bad or difficult to deal with but I will always let everyone know never to use this storage place in Buckhead as it’s been a huge headache.

Rating:

1.0

Worst moving company i have ever used. Dissappointed time and time again. Lawsuit will be coming shortly.

Rating:

5.0

You have one employee that is NOT APPROACHABLE older black woman very mean spirited. Not a people person.

Rating:

5.0

Excellent THATS why I keep coming back

Rating:

3.0

Check in was about 20 minuets, contract also took some time to read. The staff was very helpful and on site when we arrived back for further assistance. Would recommend.

Rating:

1.0

Definitely unprofessional and ghetto rudeness very awkward never experienced this kind of service at all.

Rating:

5.0

Staff was extremely friendly and pleasant , answered questions in a thorough manner, overall Great experience. 10 0ut of 10.

Rating:

1.0

The gate was broken, transient people walking through, did not feel safe. The bathroom was disgusting. It smelled like smoke inside building. After speaking to customer service after booking my unit initially to help me choose a size, I was assured the size would be appropriate. It wasn’t even close. We went through 3 units before I was able to get the right size. Customer service needs better training on what sizes are appropriate because it caused a hassle and it’s confusing to the customer. Also, the unit I confirmed online (and went in a week before my move in day to reconfirm in person) was already booked and unavailable when I got there with basically a shrug from the person working. One size up was available but she wouldn’t even consider a discount for the inconvenience though I confirmed that unit twice. Why should i pay more when the unit you promised me is gone? Didn’t matter because even that unit was too small. The whole move in process was a nightmare and the handful of times we had to go to the unit before we could move it out, it felt unsafe. I would never go back here.

Rating:

5.0

Parking is a bit of an issue, try showing up this weekend and couldn't find a place to park. Understandably that's the busiest time but a bit of a turn off at first.

Rating:

3.0

A little more knowledge of payment

Rating:

2.0

Signing up for the storage unit was easy and the staff that helped on the day I first arrived was helpful. I was moving out of town, so I didn't stop back by until ready to move my things out 3 months later. When I arrived back in town and stopped by on 12/3, it was 58 degrees inside the temperature controlled area I rented. There was a sign that said it should be below 65, but I was in a hurry and forgot to call the desk to inform them. When I arrived on 12/4, it was 47 degrees inside and I called to ask that the heat be turned on. I was told that someone "might get to it today," which was an unprofessional, and frankly unacceptable answer, but I had movers arriving so we got started. The movers started unloading my unit and bringing items to the Uhaul truck I rented, parked outside building C. They started with bringing small items (couple of light boxes, my desk chair, some outdoor folding chairs, etc). On the way down the elevator, one of the long light bulbs fell from the ceiling without being hit with anything (we didn't have anything tall enough to hit it loaded in the elevator yet), and hit one of the movers on the head. It shattered, leaving glass all over the elevator. I called the front desk to inform them of the incident and the person at the desk literally said "what would you like me to do?" in a harsh tone. I asked if someone could clean up the glass and asked if an incident report needed to be completed on their end. She said she'd send someone to clean up the glass, and never acknowledged an incident report or asked if the gentleman that was hit by the bulb was ok. She asked what we hit the light with, and I shared that we hadn't moved any large items and it wasn't hit, and that she was welcome to come see what we had moved so far (and I took pictures). Minutes later, two people arrived at the building. Neither of them ever acknowledged any of us, myself or the movers. No hello, how are you, nothing. I complimented one of them on their shoes and she said thank you then walked away. The customer service this day was incredibly disappointing and I definitely would not recommend someone use this location given the chance they may have to interact with rude staff.

Rating:

5.0

Great facility

Rating:

1.0

Rude employees left a message for the manager never got a cal back

Rating:

1.0

We moved to another place bc key cards stopped working allllllll the time. Then you’d have to wait in line for 15-45 minutes when it didn’t work. There is NOT enough people working, they don’t acknowledge when you enter 80% of time although most recent manager (African American woman) was great and helpful... but still couldn’t fix the key issues and give us back lost time and frustration. I contacted a customer service number to uhaul and no response. My advice... GO BACK TO PIN NUMBERS. It’s crazy to charge 300+ abd not have access available

Rating:

5.0

Brianna was tremendously helpful, responsive, and patient. I was having one of those days where everything seemed to be going wrong and her kindness and demeanor were very much appreciated!

Rating:

2.0

impossible find moving carts, customers not wearing masks coming close to us. we moved our things to another facility

Rating:

1.0

Air conditioning the facility did not work for my climate controlled 5x5 storage unit in which I was going to store precious artwork. My first visit to my unit I found a backpack full of sexual toys and items and drugs as I was going to put a lock on my locker. I was refunded with no questions asked by one month of storage fees which I appreciated. Has a side note I did not have much faith with the management of the facility not returning phone calls or dressing my issues directly.

Rating:

5.0

It was a great experience they were kind - my wife was sick and they were very understanding. Very professional.

Rating:

5.0

Kierra the GM for this location was awesome to work with! Polite and professional. I would highly recommend using this UHaul location due to the service and ease of loading/unloading. Thanks Kierra!

Rating:

5.0

Perfect accommodations for what I needed. Customer service was as good as it gets!

Rating:

5.0

Great experience overall from start to finish.

Rating:

1.0

The climate control was poor and all batteries flushed the liquid. It was unnecessary to have climate controlled storage.

Rating:

1.0

Being required to insure the unit, at the last moment. Was uneasy, and maybe unlawful. So may overall experience is tainted by that.

Rating:

5.0

wonderful experience trying to work through my long distance move. I would not use any other Uhaul location---GREAT and thank you

Rating:

5.0

Very good experience!