Brandon S. did a great job and went over and above to get me a trailer even though he was closed!
DANNY GCustomer Reviews for U-Haul Moving & Storage at Plainfield Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The transmission light was on when I received the vehicle and the vehicle had trouble shifting into gears. The truck also appeared to slip gears and roll while the vehicle was parked.
Andrew ECrystal was amazing. Made sure everything was ready, explained the rental (did a pick up truck, first time). Will definitively use again!
cathi rI forget her name but Stacy is what I think her name was. She was fantastic. Super helpful and kind and I couldnt recommend her enough.
JARED WBranden was great! He made our dropoff experience seemless and easy.
JAMES JExcellent staff and location!
Angela MStaff at pickup was very helpful. The only issue I had with my trailer was that it had graffiti on it when I picked it up. Not really a big deal.
Brandon KCrystal & the Team are awesome! It the only place I rent U-Haul. Thank You! Rob
ROBERT HThe woman who helped me out was great! Knew her stuff!
SHELLEY TThe customer service was great! Very kind and helpful people working there.
MARK DNothing. It was fast service, a dependable trailer at a reasonable cost.
PHILIP HThe local U-Haul is my go-to place if I need a short-term rental vehicle. They have been very helpful each time.
RAYMOND AIt was quick and easy to rent. The employee was very helpful with hooking up the trailer.
ANDREW BVery helpful. Fast and efficient
MICHAEL CReally good crew. Went above and beyond. I would drive out of my way to rent from here again.
Lori KStaff was very helpful!
ROBERT GGreat lady in this store
Lonnette MThis location has helped me out a couple times and they have deliver well above expectation.
JUSTIN MService was prompt, thorough and friendly. First rate!
MICHAEL TThe truck we reserved was not returned by another customer. We were able to get another truck, but larger then we reserved at the same cost. That is all good, but we do wonder if the larger truck used more gas, which then added to our over-all expense. The location tried to get the previous customer on the phone to get it back, but there was no answer. Hopefully they got the truck back eventually!
Sandra RSmooth and easy rental return done by the employee.
JOSIAH JThe drop site was very easy to work with and took the time to give us pointers for towing next time.
MICHAEL RThe folks that worked both inside and outside were very helpful and nice.
RICHARD CNothing, everything went according to plan.
MARK GThey forgot to install the ball and receiver that I paid for. Had to go back and ask for it.
John SVery helpful would definitely go there again. The women that helped me knew exactly what I needed and was very helpful 🥰
LAURA SBRANDON AND Crystal are excellent to work with. Always very accomodating.
LARRY LStaff was super helpful and able to accommodate our changes!
PATRICK JThe person who helped me was very friendly and very helpful. She made sure I got the trailer with the ramp.
Richard LGreat customer service! Thank you!
Stephanie PBetween the app and the onsite personnel, this was the best rental experience I’ve ever had. Much better than last UHaul experiences (5+ years ago) Great app!
Roy AThanks, I loved the service. I even hugged one of the associates that helped me with joy and love..
SHAWN MStaff is wonderful. Used this location many times. Always has the trailers I need.
GARRY LI always rent from the plainfield location and they are always very accommodating and efficient. When I had to make a long distance move they ensured I had a new truck for my trip.
TRAVIS NCrystal and Brandon were both excellent at their jobs....they are what customer service is all about. I have used other Uhaul locations in Grand Rapids and wish I would have found this one sooner. They are by far the best at what they do, and it is not even close.
CURT GThe woman running the store was excellent! She was handling three or four customers at the same time… Very little wait time… I believe her name was Crystal? I will always do my Uhaul service with the Plainfield store!
DEAN SExcellent service
Terry KGreat, fully stocked store, equipment great. Crystal runs a very tight ship. She is AWESOME!
MARK DNothing
JOHN WNo
JEFFREY CFast, friendly service. Good equipment in good operating order. Fast check out and return check in.
BRIAN KHelpful staff during pickup on Saturday morning worked with me on switching to a different trailer because the one I ordered had smaller opening dimensions then I had anticipated.
Jeffrey DCrystal is a Rock Star! Serving two people at a time!!!
Ronald SFriendly staff
JEAN MAsk customer what they are trying to move. In my case it would have been useful to know that the trailer didn’t have ramps. Real hard to get a riding mower into a trailer without ramps
CHRISTOPHER AHire more staff like Crystal. She has helped me for years and is excellent in customer service.
STEPHEN CEverything went better than I expected. Enough personal to service customers. They were very polite and I was pleased with the whole process. They even repaired my broken wire that got my trailer hitch light working again at no cost. Thank you very much.
JOSEPH BExtremely efficient check-in location.
JOHN WPlainfield staff always helpful and friendly
MICHAEL D | Overall ExperienceMonthly payments for storage are outrageous
Ezequiel T | First ImpressionsClean & easy to get to. Very helpful & kind employees!
Sara T | Overall ExperienceNice
David S | First ImpressionsPlainfield UHaul is the place to go for all your moving needs. The staff is helpful, accommodating and fun.
Angela A | First ImpressionsThe manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.
KIM D | Online Move InCrystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.
Rick S | First Impressions