Crystal and Brandon were both excellent at their jobs....they are what customer service is all about. I have used other Uhaul locations in Grand Rapids and wish I would have found this one sooner. They are by far the best at what they do, and it is not even close.
CURT GCustomer Reviews for U-Haul Moving & Storage at Plainfield Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman running the store was excellent! She was handling three or four customers at the same time… Very little wait time… I believe her name was Crystal? I will always do my Uhaul service with the Plainfield store!
DEAN SExcellent service
Terry KGreat, fully stocked store, equipment great. Crystal runs a very tight ship. She is AWESOME!
MARK DNothing
JOHN WNo
JEFFREY CFast, friendly service. Good equipment in good operating order. Fast check out and return check in.
BRIAN KHelpful staff during pickup on Saturday morning worked with me on switching to a different trailer because the one I ordered had smaller opening dimensions then I had anticipated.
Jeffrey DCrystal is a Rock Star! Serving two people at a time!!!
Ronald SFriendly staff
JEAN MAsk customer what they are trying to move. In my case it would have been useful to know that the trailer didn’t have ramps. Real hard to get a riding mower into a trailer without ramps
CHRISTOPHER AHire more staff like Crystal. She has helped me for years and is excellent in customer service.
STEPHEN CEverything went better than I expected. Enough personal to service customers. They were very polite and I was pleased with the whole process. They even repaired my broken wire that got my trailer hitch light working again at no cost. Thank you very much.
JOSEPH BExtremely efficient check-in location.
JOHN WAlways a great experience at this location! I’ve rented 3-4 times in the past year from here and the staff is always friendly, helpful and fast!
CHRISTOPHER JCrystal was very helpful and assisted me as the uHaul computer system was having issues. Was able to get truck and equipment as needed and get the move done on time.
DANIEL NThe man working there was efficient and good
PATRICIA HEmployee was quick and on point
ZACHARY JI was given inaccurate information. They told me my rental was for 24 hours, apparently was only 12 hours and I got significantly overcharged
ERIC JEverything was just right
MARK COne of the easiest U-Haul experiences I’ve ever had
JOUL LQuick & easy open trailer rental.
THOMAS FEverything went well! :)
mary iI have been in the process of 2 moves in the last 6 months. I have used this location and one other. This location is superior. Equipment well maintained and the customer service experience is top shelf.
ALICIA DPlainfield staff always helpful and friendly
MICHAEL D | Overall ExperienceThe gentleman that helped me did an excellent job.
PAUL EThe lady working the counter was very helpful and friendly.
NICHOLAS AThe lady who waited on me did an excellent job. Your system was down, but she still made it work. The only thing I was a little confused about, was the charge. I originally was quoted on line at 41.00 because I only needed it for 2 hours. I actually was less than an hour. But the lady who waited on me was excellent!
BRUCE NThis particular location has the best customer service and friendly staff of any rental place I’ve been. I live closer to other facilities, but will always choose to come here because of those two reasons. Thank you for your dedication to the customer.
Jerome BI was extremely annoyed when I arrived to pick up my truck, I had requested an appliance dolly and received no communication that there were none available until I had showed up for my pickup time. I had to go in to the store and ask and the employee simply stated “yeah we don’t have any” with no apology whatsoever. After that I was told I’d have to go to a different location to pick 1 up, adding on to my time and mileage I had planned on for my rental. Your inventory management needs to be better in the future. Allowing me to rent something that isn’t actually available then expecting me to have to go to another location because of your poor supply management to get what I was paying for is pretty poor customer service. I was also annoyed because the truck I rented was completely boxed in and I had to ask the employee to move another truck parked directly in front of mine just so I could pull out. I’m confused as to why it was not ready to go for me to leave as I had reserved it ahead of time and they knew I was coming to get that truck at that time.
Tyler KThe man who checked me in was great, they were very busy and yet he was able to help me quickly and was very friendly. Great employee!
CHRISTOPHER LGreat experience. The same person checked me in and out the next day. When I was picking up, he was dealing with a somewhat difficult customer. He did a great job explaining the miscommunication to the customer ahead of me.
Matthew WThe woman checking me in this morning was really kind and helpful, as was the man who helped return my vehicle. The woman had already brushed the snow off the van and defrosted it before I got there in the morning. And I had reserved it 30 min after the location opened.
Jian WRental went fine, only off thing was before I could rent the agent said she had to call and speak to two different people as alternate contacts in case of an emergency. I had to get in touch with my wife and daughter and let them know to answer the phone call from the U-Haul location to verify they would be willing to be alternate contacts. It was very odd and nothing I had ever encountered before after having rented from U-Haul dozens of times over the years. Not sure if this is a new U-Haul policy or was specific to that location. I could see this causing major issues with rental lines if every renter needs to wait 5-10 minutes, or much longer, while the agent calls around to check references.
JOEL ABrief, one time experience, but they worked well with our predicament and provided everything needed on time.
ROBERT FI do not remember the name of the person who helped me, but he was very good and knowledgeable, a great help. Always pay them well and take care of them.
DAVID HVehicle was clean but damaged. Driver door had to be slammed to close, whole truck raddled any time over 55 mph, wheels were bald. Also received truck in an empty tank.
Trent TTo be honest, considering the price disparity, broken webapp, and vehicle condition, Budget Truck Rentals seems to be a better choice. The truck was in equally poor shape to my previous Budget rentals, for a higher cost and we had to deal with the broken webapp for checkout. Checking in ahead was a waste of time because we still had to wait at the counter for a somewhat lengthy process. This was not the employees' fault, as they were great to work with. However, my previous Budget Truck experience was shockingly quick, honest, and straight-forward despite the poor truck quality. Better to save time and money to get the same low-quality equipment. I just expected a better experience, going with U-Haul, but they all seem about the same at this point. Perhaps some U-Haul locations have better equipment?
Jordan CThe truck had chocolate on the dash and many of the buttons on the dash were missing. The visors would not stay up as they were broken.
KERRI BThe service was great. The dependability was great. Looking forward to doing businesses with you in the future thank you very much.
MARK SStaff was professional, helpful, and efficient.
LAWRENCE DAll service professionals at this location made both,of my recent rental experiences extremely smooth and highly productive. Compliments to Jeremiah and Crystal who handled a very busy Saturday with complete control and knowledge of each customers’ particular needs. What a pleasure to work with such conscientious and dedicated employees to help everyone with their moving situation. Nice work.
Kevin CExcellent customer service!
JOHN NThis transaction was effortless- I ordered online and Crystal made everything easy when I came in.
MARY LMonthly payments for storage are outrageous
Ezequiel T | First ImpressionsClean & easy to get to. Very helpful & kind employees!
Sara T | Overall ExperienceNice
David S | First ImpressionsPlainfield UHaul is the place to go for all your moving needs. The staff is helpful, accommodating and fun.
Angela A | First ImpressionsThe manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.
KIM D | Online Move InCrystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.
Rick S | First Impressions