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BARRETT NCustomer Reviews for U-Haul Moving & Storage at Plainfield Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brandon S. was nice, knowledgeable, professional and informative. Thank you kindly!
JIAYESHA ODropped off after hours. No personnel on duty
SUZANNE PI arrived to pick up the truck and was almost immediately waited on. It only took a couple of minutes to get me all set. That was important to me since moving our daughter was an important thing and I didn't need any setbacks. The truck was in great shape and drove well. When we were done about 6 hours later I returned the truck. Someone came out immediately and had me all done again in about two minutes. The process and employees at this location in Grand Rapids were excellent!
PATRICK VChecked in fast easy I asked to upgrade. Y truck, no problem, that made moving day less stressful
ROOSEVELT JNo improvement needed. The woman that helped me was so helpful and knowledgeable! Thank you!!
THOMAS VI pulled into the location and was using the Uhaul App to check in. Walked into the location, and saw a guy sitting at his desk. He said to use the app because its the same thing on his computer. I continued to try to use the app to check in. The woman their did help me a little with some questions I had while using the app to check in. I then got a call from someone at Uhaul verifying and had me re-take the picture of the front of my Drivers License because it was blurry. I then went out and had to use the app to take pictures of the truck from all sides. The pictures werent loading properly. The same guy was out on the lot, and said just to take pictures on my IPhone. I also fell backwards on a trailer tougue, while trying to take pictures of the truck. Your app needs work on letting the customer check in, and get the keys. I rented the vehicle from 9 am and returned at 1:00. Return was fine. Anyways, the App needs work to blend in properly with your customer service folks. In my opinion. They need to fully support the App if you guys want a seemless customer experience. Otherwise forget the app and i could have checked in the old way?
Christopher BI rented from a facility 20 minutes from my location, further from the closest location because it had the equipment I was looking for. Upon arrival I was told the equipment I needed was not available and given a 10 foot truck instead which I was trying to avoid. This is the second time this has happened to me.
SPENCER JKnowledgeable, friendly, great people to work with
ROBERT KThe only issue - which was tiny - was that there was some dirt and plant debris in the back of the trailer when we picked it up. We swept it out before loading our stuff - no big deal. The people and service were excellent - so the rating is 5 stars - and the honest answer to the cleanliness question is “no”. That’s the only thing to improve from our experience.
Emily TVery helpful and friendly.
SHARON HGreat customer service at this location. My favorite in the Grand Rapids area.
Jeffrey DTruck windshield dirty had bugs splattered.
Becky FThe app checkin process was disjointed, inefficient and frustrating. That really needs to be improved.
Richard LKeep Crystal Spencer. Very pleasant and extremely helpful.
DAVID LStacy was the best!
Darlene DThe staff that helped me check in and take the truck for the day was friendly and professional. I would definitely recommend this location for renting a truck. The truck however was very uncomfortable the whole time. It was clean, but the suspension on that truck is horrible. Every pothole in the road makes the truck and the cargo jump all over the road. It also jerks forward a lot. This truck needs some maintenance really badly.
JACOB JYour service was awesome, Thank you!
DAVID WAll went smoothly and Brandon was fantastic!
ANDREA NAbove expectations experience.
JASON MUser friendly so very helpful
DONALD CThe woman helping us out was awesome. I can't remember her name but she has worked there for a long time. Thank you!
BRIAN TAll good but truck was rough. Wheel shimmy. Sketchy transmission shifter. About ready for retirement
Brandon SOnly having an 1/8 of a tank was a bit of a disappointment, as I had to fill up in the middle of a cross-town move, but otherwise everything went well and was easy.
Blake HQuick and easy. Service here was great and hitch installed with no issues. Would recommend.
Brenda BThe U-Haul Team at the Plainfield location is OUTSTANDING! They are so friendly, helpful and take care of the customer! Great Team!!
MARK DCrystal was a fantastic Customer Service Agent. Good at multi tasking, efficient at check ot and hook up. Amazing strength in lifting the tailer onto the hitch. Great!
BRIAN KRental went as planned
CHRISTOPHER ABrandon S. did a great job and went over and above to get me a trailer even though he was closed!
DANNY GThe transmission light was on when I received the vehicle and the vehicle had trouble shifting into gears. The truck also appeared to slip gears and roll while the vehicle was parked.
Andrew ECrystal was amazing. Made sure everything was ready, explained the rental (did a pick up truck, first time). Will definitively use again!
cathi rI forget her name but Stacy is what I think her name was. She was fantastic. Super helpful and kind and I couldnt recommend her enough.
JARED WBranden was great! He made our dropoff experience seemless and easy.
JAMES JExcellent staff and location!
Angela MStaff at pickup was very helpful. The only issue I had with my trailer was that it had graffiti on it when I picked it up. Not really a big deal.
Brandon KCrystal & the Team are awesome! It the only place I rent U-Haul. Thank You! Rob
ROBERT HThe woman who helped me out was great! Knew her stuff!
SHELLEY TThe customer service was great! Very kind and helpful people working there.
MARK DNothing. It was fast service, a dependable trailer at a reasonable cost.
PHILIP HThe local U-Haul is my go-to place if I need a short-term rental vehicle. They have been very helpful each time.
RAYMOND AIt was quick and easy to rent. The employee was very helpful with hooking up the trailer.
ANDREW BVery helpful. Fast and efficient
MICHAEL CReally good crew. Went above and beyond. I would drive out of my way to rent from here again.
Lori KStaff was very helpful!
ROBERT GGreat lady in this store
Lonnette MThis location has helped me out a couple times and they have deliver well above expectation.
JUSTIN MService was prompt, thorough and friendly. First rate!
MICHAEL TThe truck we reserved was not returned by another customer. We were able to get another truck, but larger then we reserved at the same cost. That is all good, but we do wonder if the larger truck used more gas, which then added to our over-all expense. The location tried to get the previous customer on the phone to get it back, but there was no answer. Hopefully they got the truck back eventually!
Sandra RSmooth and easy rental return done by the employee.
JOSIAH JThe drop site was very easy to work with and took the time to give us pointers for towing next time.
MICHAEL RThe folks that worked both inside and outside were very helpful and nice.
RICHARD CPlainfield staff always helpful and friendly
MICHAEL D | Overall ExperienceMonthly payments for storage are outrageous
Ezequiel T | First ImpressionsClean & easy to get to. Very helpful & kind employees!
Sara T | Overall ExperienceNice
David S | First ImpressionsPlainfield UHaul is the place to go for all your moving needs. The staff is helpful, accommodating and fun.
Angela A | First ImpressionsThe manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.
KIM D | Online Move InCrystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.
Rick S | First Impressions