Customer Reviews for U-Haul Moving & Storage at Pulaski Hwy

Rating:

5.0

Easy to deliver

Rating:

5.0

Very good service in and out. Thanks for hiring more people. Thanks for listening to me. This location is one of the best u hauls in maryland that's why send people there

Rating:

2.0

Improved communication would help a lot. I was never told when my U-Boxes arrived at the destination UHaul store. Then, when I tried to access them, it was imperative that I make an appointment 24 hours in advance but then when I showed up for my appointment, they made me wait another 30 minutes, and then my boxes weren’t even ready and they told me to come back in an hour. I waited an hour and called the store and my boxes still weren’t ready. They then said that they would NOW bring them down and I could access them. Then, after they were delivered and I emptied them, a uhaul representative called me to schedule the pickup, which was fine. But then, the truck never came to pick them up and no one from uhaul ever contacted me that they weren’t coming. I, again, had to call just to get information that could’ve easily been conveyed in a text message. They were having forklift troubles and would have to move my pickup to the next day. I understand that things happen and moves may not always go to plan. However, it would be MUCH easier for me to be understanding if uhaul ever once initiated communication about what was going on with my boxes. In summary, it is fine to have delays, but PLEASE improve your communication with each other (both within the store and between the store and the central answering service) and with your customers.

Rating:

5.0

Customer service was amazing made everything easier

Rating:

4.0

Looks like I was double charged but hopefully I will give it a few days and if not I will call the customer service line.

Rating:

3.0

The new check-in process is cumbersome.

Rating:

2.0

The employees at this location were very nice and tried to be helpful. The issue I had was with the check in process. The fact that I had to do it all online and had to change the settings on my phone to be able to finish the check in process and get going was beyond frustrating. The truck I rented was clean but warning lights advising service came on shortly after I started driving. I will not be renting from UHaul in the future and in fact I deleted the UHaul app from my phone.

Rating:

4.0

Gota keep dem little critters out of their other than that its cool i wud rent small locker or truck or trailer from them again

Rating:

3.0

Overall the whole experience was great. Thank you for assisting me with my big move :)

Rating:

5.0

Some what smooth

Rating:

1.0

It is very run-down and had mouse traps 🪤 which leads me to believe I should expect the worst. The floors are very old and broken, and so are the units.

Rating:

4.0

Anthony was helpful with the tow dolly remove. Good service

Rating:

3.0

The self service check out did not work. The assistance I received was great, but the system itself is atrocious

Rating:

5.0

Very good service as usual. Thank you Mr. Anthony for that quick. Check-in, I appreciate you.

Rating:

4.0

Only complaint is they didn’t have my utility dolly

Rating:

5.0

Just keep the speed of not having to wait in and out. You you make your money and I get my job done.Thanks for listening

Rating:

1.0

Customer service is nonexistent. First Gentlemen barely wanted to help. Second gentleman that did assist, that I had to request him to do so, provided me with an already used unit with items in it. The unit where it was, the entire hallway was filled with dirty items on the floor. When I came back to have another unit, there was no one there to assist for over 10 minutes. I had to call customer service just to have someone come to the front desk. The new unit I was given, has a hole at the top, rat droppings are in my storage and I can barely close my lock because the door is old and worn. This is beyond unacceptable. This entire facility from staffing to storage is poorly managed and a health hazard. Public Storage would never have lazy staff or a lack of accommodations.

Rating:

5.0

Clean the inside Front window. Very good service 5 stars. I'll be the first to let you know if you're not doing good.

Rating:

5.0

Professional,polite

Rating:

1.0

Honestly, I will never recommend U-Haul to anyone ever again. The drop off of my pod was over 4 hours late with 0 communication from u-haul staff. I felt like I was working at U-Haul instead of the other way around. Nobody was helpful, nobody provided pertinent information, and nobody could even assist with the timing of my pod when it was delayed over 4 hours. I will NEVER go through u-haul again to move my belongings. For the price you pay, service is trash and assistance is subpar. Put your money elsewhere.

Rating:

5.0

Very friendly, superb customer service and really efficient!

Rating:

5.0

Just keep doing what you're doing.You're doing a good job

Rating:

3.0

Lower the price for people that use U-Haul 1 a year or something it's over price for a 1 way trip

Rating:

5.0

Thank you so much for that good service from start to finish. One of the best U hauls in Baltimore. 10 stars.

Rating:

5.0

I’ve been with this particular U-Haul for almost 20 years. Always been great.

Rating:

2.0

I was there for 7 years and visited 2 time my unit was full of mice dropping all over my stuff

Rating:

5.0

Excellent customer service as usual.

Rating:

5.0

🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯

Rating:

5.0

The team was pleasant and happy to help! When returning the vehicle, there was a wait as the team was inundated with customers. However the mobile app eliminated the wait time and made the return process fast and efficient! I would recommend this location to anyone that is in need of the vehicles that U-HAUL offers.

Rating:

4.0

Sunday storage entrance hours are not convenient at all

Rating:

5.0

Great customer service

Rating:

2.0

When attempting to check in for our reservation it told us that we needed to go to the counter to complete it. When we went to the counter employee told us that he was unable to assist us as he needed a manager code to complete the reservation. He shared that he had contacted the manager but she was “around back”. We waited for an hour for her to arrive and she completed the process for us. This took time away from our loading time and because of that we were late throughout the day, costing time and money in other areas of our love. I would not recommend this location to anyone in the future. The employee at the counter was unable to help the many customers in the store and the manager was non-responsive and seemingly unaware of how her absence impacted customers. I am unsure of how much I recommend the online check in system because if it’s need to assistance that is not always accessible.

Rating:

5.0

Good job customer service excellent thanks

Rating:

3.0

Even though I opted for an in-person check-in process, I feel like the mobile check-in process needs to be a bit less lengthy.

Rating:

5.0

The person at check-in was very helpful and returning the vehicle and solving my issue

Rating:

4.0

Please make sure the trucks are available at the location, especially if it's guaranteed!!!

Rating:

4.0

The storage units are infested with mice

Rating:

5.0

Thank U For The Great Service that was render… Thank U To The Agent, that was very Professional…

Rating:

5.0

Very friendly

Rating:

2.0

It was mice droppings on my belongings when I went to retrieve them.

Rating:

5.0

Employee was very helpful.

Rating:

3.0

Please stop calling me to pay for storage I've been out of your storage unit since February 24 2025 have a blessed day and leave me alone please

Rating:

5.0

Just keep up the good work, very friendly Staff. That's why I go to this U-haul. I am in and out time is money. When you have to stand in line and wait and wait not good. You haul you lose a lot of money by not having 1 on 1 customer service.

Rating:

5.0

...could not have gone easier

Rating:

3.0

The front service can be a bit slow, as when the location does not have your reservation and have to accommodate another space, the customer should be given the price of the Original space

Rating:

1.0

When I arrived 30 minutes after the scheduled start time of my truck reservation - knowing that both the UHaul website and the app both say that you can arrive within an hour of your reservation start time - I was immediately told by staff that they had already given my truck away to another customer since I arrived late. This didn’t make any sense to me because I had already given UHaul my credit card information when I made the reservation weeks prior online, and also there was absolutely no messaging received that said if I arrived late at all that my truck would not be reserved for me anymore. It took 25 minutes of arguing with staff until the manager finally said she had another smaller truck available - because my move had to happen right away that morning, we took the smaller truck and made it work. No discount offered, no apologies offered, just rude people. Won’t be going back in the future.

Rating:

5.0

N/A

Rating:

2.0

Access hours are not convenient. Also this is not my first time renting a storage. The price monthly is ridiculous because I've done had better. The storage units are literally like dusty basements. Literally smells like a basement. The floors are horrible. And the doors gave me a splinter. If you all can possibly renovate and make them better

Rating:

1.0

Change management!

Rating:

1.0

The trailer had been used prior to my rental for hauling dirt/stones and not cleaned out making it tertius to load & unload a 700 lb motorcycle Steve Histon 443.683.1412

Rating:

3.0

I did not get a receipt. The return process completed without me, I will have to call to get a break down of the charges

Rating:

2.0

Trailer was littered with trash and concrete from previous renter.

Rating:

1.0

I paid for an extension and the manager Sharon was on the phone with my brother in law who had the reservation under his name and me on it to modify if necessary. Sharon was in the phone with him on 2/21/25 and put him on hold and reported the uhaul truck stolen because the card she tried for $199.00 declined. Mine you I’m on the phone too with another young lady too and she process the $152.01 for us ti extend until Monday 2/25/25 all for the same truck. I told my brother hang up I extended before you (forgot to the day before to extend). So 2 hours later I get a phone call from Sharon accusing me of speaking to her earlier and telling me how I need to bring the truck back because it’s been reported stolen by her. When I explained how it’s already extended and asked her why did she do that she told me that when the card declines after a missed extension they put out the vehicle as stolen. That is about the dumbest sugar honey ice tea I’ve ever heard. It is 2025 and the majority of everyone’s cards are locked or funds have to be transferred in order to stay safe from scammers etc. I’m glad my card was locked because how come she tried to charge me $199.00 Sharon I’m speaking of, but the young lady I spoke to only charged me $152.01 to extend. So that was janky anyways and needs to be reassessed I will never rent from uhaul again I will go elsewhere where the customer service is professional. Also Marlo the guy at uhaul in the store was nice and helpful. The 1st day we got the truck and on 2/21/25 when we brought it back. Meanwhile Sharon told me on that one call that if we get pulled over just call her at the store but for what she wasn’t there after that call and when we arrived she wasn’t there and she never told Marlo or anyone else what happened just in case we got pulled over and called there. We are African Americans and were put at risk to be pulled over by cops which was a very unsettling dealing more so because we didn’t do anything to make that our reality all she had to do was click over on the phone to my brother Inlaw and tell him try another card or how do he want to pay. My card declined in the phone with the lady I spoke to and she told me and allowed me to pay still. We had events work and school yesterday and had to put it all on hold to return the truck. Also I was told that I have to return that truck and rent another one but uhaul had already taken my money so I had no money to rent another truck so my project for this weekend was canceled and I lost so much money behind it. Never again uhaul will never get my money or my word to mouth business.

Rating:

5.0

Very nice and help me out when I could not use the code

Rating:

4.0

The truck need to be taken out of rotation. I had the worst experience driving it and I have been driving for thirty years. This is my number 443-803-6129

Rating:

4.0

The headlight was out. Difficult to drive it on a rainy night

Rating:

5.0

The representative for the company was very helpful and respectful of my request keep up the good work thanks

Rating:

5.0

Thank you for your help

Rating:

2.0

Truck was dirty. Everything has to be done online but internet for customers is poor. Customer service at site was very poor

Rating:

1.0

When I checked out, the Pulaski staff told me that I was good to go; however, I did not ask for paperwork. I returned my rental van at 11:55 am, when it was due at 12 noon on 2/4/2025. The next day, Angel from U-Haul called to ask me when I was going to return the van!! I called the Pulaski office, the person at the store acknowledged that they had not yet completed the return paperwork! !!! Regarding well maintained: The same lack of reliability occurred with storage units. I have three (3) units at the Pulaski store. I have been happy for at least 10 years. NEVERTHELESS, on 2/3/2025 when I tried to access my units, I was not able to open my storage units. My Unit B269 had a lock that was NOT mine. Because I have 3 units, I have 6 keys which I keep on my daily lanyard at all times. None of the 6 keys fit into the lock on B 269. I even requested that the U-Haul staff try to open the door for me. The U-Haul staff could not open the door because because the lock on my unit was not mine. What happened? The belongings in unit A356 are not as I left them. It looks like I am missin 2 matresses. Everything in B 356 is topsy-turvy: I left the storage in a condition where I could hace aacessed something id necessary: this condition is no longer true. Something bad has happened.!!! For the first 4 to 5 years, I was extremely pleased. I liked and respected the staff.

Rating:

3.0

Facility was severely understaffed, staff was phenomenal, but too many customers to handle for the number of employees

Rating:

3.0

Fuel was on 1/8. Had my rental for 2 hours, but had to stop for gas...

Rating:

3.0

better communication if they can’t do something

Rating:

3.0

Less on mobile devices

Rating:

5.0

U-Haul Staff Was VERY PROFESSIONAL… Thank U Sooooo Much For Your Support And Great Staff… I Was TRULY Impressed With The Staff… It Was A “Game Changer”…

Rating:

5.0

Everybody so professional and friendly

Rating:

5.0

Friendly and helpful, answered all my questions. Thank u!

Rating:

4.0

While driving I discovered the windshield wiper fluid wasn't working. Since there was salt being kicked up from the road, we had to stop a couple extra times to manually clean the front window. Please note that when I returned the truck the guy that received the truck tested the windshield wiper fluid and it worked. The truck was on a slightly nose down angle so maybe it relieved the cord, but for the entire day the day before, I kept pushing the button throughout the day and it didn't work. There was also a light in the cab that would not turn off. It was fine while I was driving during the day but when night set, it was too bright in the cab for a comfortable ride - so we used a napkin to cover the light so I could see clearly out the window. As far as the driving and engine -those worked just fine. :)

Rating:

1.0

The process is too long. How do you rent a pickup truck without a ball for the hitch? I drove 14 miles and got charged for 2 gallons of gas!! Then they charged a after hours fee of $20 on top of that! This was my worst experience ever!

Rating:

5.0

They help me, with the reservation on the phone. Thsnks

Rating:

4.0

This was a very pleasant user friendly experience.

Rating:

2.0

Staff were not helpful. Took almost a week to close my account out. Couldn’t get any help closing it when I called so I finally had to travel back to the storage unit and close the account online. Not a great experience since I moved across town. Definitely not recommending for anyone to use this location.

Rating:

3.0

The staff was always polite and helpful, never any problems with them. After a year of having the storage my until price went up $30, for no real reason. And my belongings were covered in mice feces. I had to remove all my belongings from the boxes and bags they were in and shake them out in the yard and throw things away and put in construction trash bags before bringing them anywhere else. I closed my account because I could no longer afford to pay $180 a month for storage.

Rating:

3.0

There was mouse droppings all over my things I moved my things out earlier than expected for to this

Rating:

1.0

The worst experience I've had with a storage company. I moved to another storage company. The level of dis-organization and lack of professionalism was astounding for a business associated with U-Haul. I will never rent a storage unit from U-haul in the future. Management refused to speak with me on my concerns without constant requests. Upon speaking with them, they lied to me, failed to keep promises and overall treated me in a very un-professional way. I took my business elsewhere after less than 3 months.

Rating:

2.0

When I first completed my application on site, I was outraged at the rudeness and lack of any semblance of common courtesy by the employee. She was constantly playing with her phone and behaved as though I was a nuisance who was interrupting her more important phone interactions.

Rating:

5.0

I would give it an A- for not having light's it the unit.😊

Rating:

4.0

Staff was helpful and storage was clean and I had it before and the post

Rating:

2.0

The employees aren't trained and not patient with the customers. Your new system with Q-code is a task for the elderly. You can not ask the employees questions with out them getting an attitude and all you want is help. Please train them to help and be patient. Taking jobs away is not always the answer.

Rating:

3.0

One man was rude but Tish was great

Rating:

5.0

U-Haul have excellent employees

Rating:

5.0

Thank you guys I really appreciate and enjoyed you all.

Rating:

1.0

Storage place is nasty, dark & smelly . Temperature not controlled. Outdated elevator lift . The regular elevator's are always out of order . Sliding door never opens . The manager SHARON LUNETT shouldn’t be in management! Very disrespectful women who is always to busy to come to the phone. She never returns calls or emails even tho she has an employee relay the message that she would . Upon coming to the store because of so many unsuccessful attempts to talk to her , she doesn’t acknowledge you She walks pass customers & sits in the office ALLDAY. When I finally got a chance to speak with her which I waited for over 30 mins this women was not apologetic! She didn’t introduce her self ! & was unable to help me with my concerns or even attempt to help me . She seemed almost bothered that anyone wanted to speak with her at all . Phone lines are never being answered ! Please choose another facility! Actually most of the uhual facilities are like this ! This might just be the worst one !!!!!!!!!!!! DO NOT BRING YOUR PERSONALS here if you value them . This place steals your items then provide you with a lie on a fraudulent payment issues .

Rating:

5.0

very professional and helpful

Rating:

5.0

Excellent Service

Rating:

4.0

Everyone at the facility was always knowledgeable and helpful about any subjects that were bought to their attention. I will be using your company again if I have future needs

Rating:

5.0

I really enjoyed the staff, very knowledgeable, friendly and helpful. Would love to give shout out to assistant manager at my location on Pulaski Hwy. I do apologize, but i forgot her name. You rock GIRL! Keep up the good work and being just who you are. Give her a raise.

Rating:

1.0

My storage was sold without an email or phone call prior I tried paying my rent and the option was unavailable when I called in the auction date I was told the storage was sold and when I asked for the information of the buyer in an attempt to buy my thing back which were mainly items from my dad who passed away I was told they couldn’t even though customer service said otherwise. I am highly disappointed and not to mention it was auctioned for $250 when I had the full $750 to make matters worse I received an email 5 days later requesting $700 from what they claimed was left in the bill after credit

Rating:

5.0

Staff went out of their way to help us even though they were incredibly busy. Thank you.

Rating:

1.0

When i got my items out in September i left a living room set and some other items cause they was infested with mouse dropping i had to buy another set

Rating:

1.0

sold all my stuff it was $504 i told them i had $800 i was outside of the uhaul place since 6 am they sold my stuff at 10:15 i got there at 10:25 they didn’t work with me at all the manger told me it’s sold it’s nothing she can do she was so nasty and rude abd the other woman told me baby everything is goin be ok only thing she can tell me that the lady name and i was so thankful so when i seen a woman walking up i asked her was that her name she said yes i offered her $800 as i was crying to get my stuff she gave me only my clothes and kept everything els i left with a broken heart sad and crying because i begged them to give me 10 min she said ok n still sold my stuff i called at 9:50 to pay the payment wouldn’t go thru so she said come in and pay she doesn’t kno why it’s not going thru so i came all the way back from laurel to get told it was just sold 15 min ago and walked away like oh well she was very nasty and rude the manger

Rating:

5.0

We came in right at closing time due to excessive traffic. The staff went out of their way to accommodate us even though they wanted to close up and go home. They were truly excellent.

Rating:

4.0

Tish really helped me out

Rating:

5.0

Everyone was so helpful and kind.

Rating:

3.0

My unit has rat droppings all on my items

Rating:

5.0

Staff was very helpful. Ten stars for everyone.

Rating:

3.0

Big pest problem

Rating:

4.0

The bathrooms could use some work. Cleaning was poor and they were usually not well supplied. I also found the main garage door was usually not working. That was not a big deal for me because I could also use the sliders to get things in and out. Overall the important components...security, access and facility lighting were great!

Rating:

3.0

The amount of mice droppings and there was a roach in my belongings smh

Rating:

1.0

Infested! DIRTY! Not even appropriate to store furniture or any household goods in. RODENTS

Rating:

5.0

Staff very nice and helpful especially the women

Rating:

2.0

When I arrived to take my furniture out of storage,there was one door open.trucks were blocking the other doors that go up,full of snow. There was a person using that door. Finally Greg that works there,open another door,after we ask,after sitting in our own uhaul for 11/2 ,waiting to get inside storage,to get our furniture. Then the elevator wasn't working, and never did.we had to take turns,with guy that was already there,using the service elevator. Mice droppings were everywhere,in our storage bind.even on our furniture. Pulled cotton out a couch,so I had to throw my sofa chair. Awful experience. .never recommended anyone going there.

Rating:

5.0

I thought the storage was 24 hour I couldn’t get in 2:30 in the morning

Rating:

4.0

I took advantage of the free storage rental after I rented a truck. It was convenient and just what I needed. As I was moving to another state.

Rating:

1.0

Woman at the desk is ignorant and rude. Terrible customer service

Rating:

1.0

My move out date was 11/17/23 not 12/05/23

Rating:

1.0

Staff very rude and unprofessional especially one of the ladies at the counter, the one with the darkest skin. She’s extremely rude and disrespectful with her terrible attitude and unwillingness to be just, honest and professional. As of today i still have not received my refund due from my cancellation of the insurance I added after someone tried to break my lock to get into my storage room. I emailed the manager Ms. Sharon L on June 8th 2023 to tell her that my renters insurance with GEICO does cover my storage room at Uhaul also. My email explicitly asked for a cancellation of the insurance from uhaul I was paying and I also attached a copy of my proof of insurance/ declaration page from GEICO. On October 30th i came by to move out but my storage unit was illegally locked by Uhaul even though my account was paid in advance. The white male i dealt with promised walked with me my helper to my unit. However he was unable to unlock the uhaul lock on top of my own lock but he promised to come back to cut out the illegal lock but he didn’t. I had to reschedule my move for the 31st instead because of the lock Uhaul put illegal my on top of my own lock, causing me to pay extra for bringing movers. On October 31st i met with Ms Sharon the manager to let her know of my dissatisfaction and also ask for a refund for the month of November and the refund for the insurance from June to October 2023. I still have not received the refund of the insurance. Ms Sharon asked me to resend the original email from and I did however still no refund yet. Please refund my money. Fatima

Rating:

5.0

Thank you for understanding my situation and working with me when I have a mishap God Bless

Rating:

5.0

Great service and the employees knew what they were doing. Thank you!

Rating:

1.0

I wouldn’t recommend this place anymore (pulasky hwy). The storage room smells so terrible and filled with rodents and roaches. I had to throw my ($350) sofa in trash, as it was filled with rodent and roaches poop and smells terrible. People at the store were very unfriendly. I suggest better help them learn how to handle customers.

Rating:

1.0

Rat poop all over my furniture, the room smells like rotten basement. I moved with rat poop from Maryland to my new state in my boxes and between my sofa, Customer service was horrible one girl was filled with attitude, They are lazy and unprofessional

Rating:

1.0

Sharon laugette your manager was rude April rent was paid twice and she put untrue notes on my account after my bill was paid up she didn't forward the information to the main office I couldn't get a truck to move my belongings had to get my daughter to rent a truck from another location belair Rd Kenya Marshall and she sent a letter stating I owe a 179.00 for September and my belongings are gone August 9 2023 and she knows this

Rating:

5.0

The staff was super professional and knew what they were doing. After coming from a long drive, it was nice to have people make the process as painless as possible with quick problem solving skills and overall kindness. Thank you again!!!

Rating:

3.0

Computers are constantly down, which delays productivity.

Rating:

1.0

The attendant that completed my rental application was extremely rude.

Rating:

3.0

Mice everywhere

Rating:

1.0

See you in court soon for the theft if all my possessions worth over 200 thousand dollars by your staff. The thief went only to my unit and stole all my valuables. Just my unit. See you in court soon. I am still putting thousands of items together.

Rating:

1.0

I only had my unit for 2 months and it is infested w/mice and rats. Rat and mouse feces and urine all over EVERYTHING in my unit & it smells HORRIBLE! I had to pay $500 today (9/3) to have everything from my storage removed & hauled for trash. This storage facility is a disgrace & needs to be closed down ASAP! When I told the employee there his response was "oh the rat traps must not be working." Like how could you knowingly accept business knowing these conditions. The manager is very nonchalant about it and shows no empathy at all!!!!

Rating:

1.0

Continue to take my money even after closing out the unit and notifying the staff. I still need a refund

Rating:

2.0

I will provide more feedback after move out.

Rating:

1.0

There are little to no trash cans. I had dead mice and mouse feces in my boxes when I retrieved my items. There was always a long line when I needed help and everyone always had ti call someone else to do what needed ti be done. You all need to make sure employees are crossed trained in everything.

Rating:

5.0

The customer service was great

Rating:

5.0

No comments

Rating:

5.0

The best!!!!!

Rating:

4.0

None

Rating:

3.0

Small tight hallways

Rating:

1.0

A second review because this place was so terrible. My “move out” date was also my “move in” date because they didn’t have a unit for me even though I had a unit reserved. Total incompetence. Uhaul should be embarrassed to be associated with this facility.

Rating:

1.0

I reserved a storage unit a month out only to be told that they didn’t have a unit. I was then offered a bigger unit, with no price adjustment due to THEIR mistake, and proceeded to give me a unit that was ALREADY rented out to someone else. At that point they told me that they had no units for me. How is that possible? I drove from Philadelphia with a full 26’ truck and was left scrambling because of complete incompetencey. This facility should be absolutely ashamed of itself. I was also charged for gas even though i filled the tank to the levels i received the truck at. When i spoke over the phone with customer service that agreed with me based on the pictures i took of the fuel levels. Just greed, incompetence and flat out stupidity. I will never use uhaul again and am in the process of asking for a refund. I will also tell everyone I know to stay away from this facility and have called the better business bureau about this issue.

Rating:

5.0

Felicia waiting on me and was fabulous. She handled 4-customers all at once with grace, efficiency, and professionalism. Well done, Felicia!!!

Rating:

5.0

My storage unit was outside. I had it for over a year. Everything was great until I moved out, closed my account or at least I thought they did. The next month they charged my account twice back to back. Tried multiple times to reach out through customer service with no luck so I just went up there.

Rating:

5.0

Robert flowers was very helpful great guy

Rating:

2.0

My lease was up on 4/24/23. Prior to that date, My friend was there to finish removing my property and clean up the unit. The staff assumed I was out prior to my calling to confirm and cleared out my stuff, billed me and then when they realized I was not out, they told my friend their mistake and refunded the charges and closed my account?!? I had a couple of books I was keeping but it is too late now... I have two units in Alaska and never paid $50 to bust the lock... The staff took my brand new lock off which I should be compensated the $11.++... My discarded property had sentimental and Spiritual value to me and I have to close this chapter with U-Haul at a loss of years of payments to be tossed without calling me prior to clearing out my unit. No business courtesy. I called after my friend told me the situation. B122 @ Pulaski U-Haul, Highlandtown, MD Sincerely, YoLanda Blackwell 410-259-8776

Rating:

4.0

The door entrance was a bit wonky but other than that it was ok

Rating:

1.0

I arrived after a long driving and the the greeting was a look with no smile nor “ how can I help you”. I asked if your employee is ok she answered that she was not, and I followed with a hope that your employee was ok, she seems angry and the reason why she come from the back absent or the bad luck, because she dropped her food on the floor. On top of that, they didn’t have my storage that I reserved. All what I get is call the number 1 800 number and list go on

Rating:

5.0

Great staff and convenient location.

Rating:

2.0

This place is run down. If you come in the evening bring a flashlight to see in your unit because it is very dim. Saw a dead mouse in the hall once and there was mouse poop in my unit. Someone also left a couch in the elevator, which gets in the way of other people using the elevator and it was there for several days.

Rating:

5.0

Manger Mr. Flower was excellent, he was very professional.

Rating:

3.0

I needed other hours to get things done and it was a problem with your closing times. Saturday/Sunday were not good times for me.

Rating:

5.0

The staff each time I came were above and beyond helpful, knowledgeable and all about service.

Rating:

4.0

The staff at this location is top notch! Management, people that clean the vehicles, customer service all of them! I've interaced with 4 different people at this location and each interaction was just as pleasant as the last. I would use this facility again just because of the people who work there. It is not the nicest uhaul location as far as the space but the service is unmatched. I think there may have been a mouse that got into my belongings and there was no food stored there so that's not great but the staff was incredibly helpful with every part of my move and storage needs. Robert and the team at this location all deserve bonuses fir the way they treat people and make uhaul look good.

Rating:

5.0

The manager and staff were knowledgeable, efficient, and friendly. He made the whole process easy.

Rating:

2.0

While the staff was friendly, the service was very slow. I also found the facility to be difficult to navigate with the many levels, long halls and hot temperature inside during the summer months.

Rating:

4.0

Mr Flowers at the Bsltimore site was fantastic!

Rating:

5.0

Our first u haul experience was fantastic!! I highly recommend this location. Our storage facility was easily accessible with no issues in the way. Robert, the assistant manager at the facility was absolutely awesome and very welcoming. He was super helpful in answering all our questions and concerns and was super friendly. Truly wonderful employee at this facility!! Highly recommend this location!!

Rating:

3.0

U don't say the flat price up front, the add on can get a little much

Rating:

1.0

My storage unit was stolen at this location. The theft cut the haul lock and replace it with other while none of the workers notice. The theft came multiple time and empty the unit. When I notice the staff they were indifferent and unwilling to corporate. One of the worker even say it’s my problem for getting it stolen and she had worked here for 9 years and this never happened before. After I notice the lock was replaced by theft they told me I can’t cut the lock myself and have to wait 48 hours for them to cut it. After I called the police and insist that I need to open the storage today since it is no longer safe. They cut the lock for me after 7 hours. Even worse, when I got there they left the storage unit unlock even after they know there was theft. And when I talked to the manager, he said he cut the lock but he wasn’t aware of theft, cause the staff didn’t notice him. Before the theft, I was trying to get in the storage in access hour which is 5am to 10pm. The front door was broken. I called the staff they said it was broken and the alarm was off. And say the hour should be to 9pm, which is a lie. This place also doesn’t have security camera everywhere. When the theft happen, they told me there isn’t security camera at my storage.

Rating:

5.0

The lady and gentleman working were very nice and helpful. It was crazy busy but they got me everything I needed and made sure I was straight before just leaving me on my own .

Rating:

4.0

One person wasn’t very nice at the facility

Rating:

5.0

Thanks for your help

Rating:

4.0

Staff very helpful and friendly they did an awesome job

Rating:

5.0

the guy with glasses helped me on Sunday, he was very helpful and friendly. Patient and thorough. He stated he was new but I couldn’t tell! Thank you

Rating:

1.0

You guys suck! I ask to have locks removed that l brought from uhaul. It took a month of me calling unable to get them. Having a reps trying and sending text to no avail. Then when I go to get my stuff the elevators are down no one inform me of it. I had rented a uhaul truck and labor, which I still had to pay. I get a bill with a late fee $40 which I wouldn't have gotten if communication was better because o would had my property 6wks ago. I don't think I should have been charged for them inconvenience me but I was.

Rating:

5.0

I can't say enough good about the staff at this facility, especially the manager and the new staff member who handled the paperwork for my move in! On a 93 degrees Baltimore day when their air conditioning unit was out and also the elevator in the storage building the kindness and clear-headedness with which they handled my move in was amazing. The weather situation nearly did me in, but these troopers, professionals all the way, adjusted and adapted and kept a positive spirit and upbeat attitude every step of the way. I couldn't have done any of what they did, even when I was younger and more inclined to deal with adverse circumstances. Not only were they helpful to me, but also to the Moving Helpers moving my stuff in from the Uhaul van to the storage unit. I'm sorry I didn't take time to learn their names because I want to remember them not only as super pros, but also as people who care about their customers as human beings. Moving back to Baltimore to begin my retirement journey I will be eager to recommend this site to everybody I know needing storage space. I will learn the names of the two professionals stuck in a hellish situation themselves who went the distance to keep my experience from being unpleasant and find a way to express my appreciation. I hope Uhaul admin around here recognizes how valuable these folks are to the company!

Rating:

3.0

Bugs flying everywhere even inside unit. After hour doors are too small. Facility could use cleaning .

Rating:

1.0

There's are no ones for what experience. I paid for 24 hour access and found that I was the wrong storage facility I was told Canton during the reservation however I emailed a different location. Highland town . The facility didn't have the spaced that reserved for. I was running out of time. Was not able to put all my pieces in storage. I was not able to drive up to the dock, due to the places is locked after 8 pm. I left the office like 7:39 to go home to to get my things to come back to the facility. I'm was very frustrated and mad after looking into a smaller storage than I originally reserved. I had to move my things in the storage leaving on have to stiggle to get through a small door! Iaftet seeing the strlirwhe I had no time or money to reserve another place . After looking inside the storage facility I had cried . It was so upsetting to see that my things were in an old room with a big Rat Trap and very thin walls and the floor was cracked to the point it had easy access for rats to run over things. You told the office man to change out my storage due to the access to the building. And gave me a smaller one. The one assistant at the office knows how I feel about the whole situation. The manager was not there . The assistance at the office had to handle the office by himself . He had it under control. It was really busy.

Rating:

5.0

I hope you recognize how valuable the employee that you have is. I didn't catch his name but he was wonderful. There was a very long line and he took control of the situation to assist multiple customers at once. He was very helpful and friendly. Give him a raise.

Rating:

5.0

Staff was amazing! Give them all raises, they were great!

Rating:

3.0

Staff was the best part, helpful and nice. Facility always smelled like a mixture of dead rat and industrial cleaners. Lights were on motion sensors which I appreciated but there weren’t enough of them. No light whatsoever in units. The ceiling on the unit was a mixture of large box fencing and some sort of plastic sheeting.

Rating:

1.0

Horrible, couldn't access my storage unit. Tried and waited over an hour and had to release my movers earlier without completing the job. Lost revenue and time and ended up losing a days work to resolve this issue. Then i reschedule with the movers and they NEVER showed up the following morning. So I'm HIGHLY, disappointed and upset and deserve compensation for lost revenue.

Rating:

5.0

Very helpful

Rating:

5.0

I'm okay with uhaul they good

Rating:

1.0

No one answers phone or email. They checked me into a unit without my permission or presence two months before I had the unit reserved for 22 May 22. My credit card was charged without my permission thus essentially stealing and I intend to deny the charge. I have contacted U-Haul formally and an official letter of complaint has been filed on 7 Mar 22.

Rating:

5.0

The two young gentlemen at the counter on Friday evening were very courteous and professional. One of them was especially very patient with showing me the door code process and took extra time to walk with me to the unit. He showed me how to use the ladder and even got the lock out of the unit for me. The customer service given to me was above and beyond exceptional! Hopefully this young man, with the nice brown locks will receive a promotion for being so professional.

Rating:

5.0

The staff was exceptional at helping me out. Even when they didn't have an answer they went and got it and came through for me. Not one complaint here. Great team! Thanks again!

Rating:

5.0

Cari was very helpful showing me the storage container and was very courteous and informative

Rating:

5.0

Great customer service

Rating:

1.0

They do sex arrestment and bulling there

Rating:

5.0

The person working the day we rented a storage space was courteous and polite, and answered all of my questions I asked and I was quite satisfied.

Rating:

5.0

I LOVE THIS UHAUL!!! I BEEN HERE FOR OVER 10 YEARS AND THE STAFF GETS BETTER AND BETTER THE SERVICE I RECEIVED ON FRIDAY WAS ABOVE AND BEYOND I WOULD LIKE TO THANK THE LADY FIRST FOR MY LOCK OUT!!! THANK YOU ❤️☺️❤️ FOR THE GENTLEMAN THAT GOT ME IN THANK YOU VERY MUCH 😚😚😚 FOR THE GENTLEMAN THAT MADE ME LAUGH SOOOO HARD WHEN I FIRST WALKED IN ABOUT MY WASHINGTON TEAM GEAR LOLOL AND THE TO THE YOUNG LADY I HAD SOOOO MUCH STUFF OUT INTO THE AISLE SHE DIDN'T GET UPSET SHE HAD TO STEP OVER STUFF AND FINALLY THE YOUNG MAN AT THE END OF MY DAY THERE THANK YOU VERY MUCH THANK YOU ALLLLL

Rating:

5.0

The staff was amazing and very helpful. Everyone had a great attitude and gave fantastic service can't recommend them enough!

Rating:

4.0

My only issue while moving in before 10pm the doors wouldn’t open so I had to move in thru the after hours access door

Rating:

3.0

I had mouse droppings in my boxes I really really didn’t like that at all.

Rating:

1.0

I had a very horrible experience there. They booked me the wrong room and when I went back to clear up the error there were no other available rooms. This was after I was transferred to 3 different facilities.

Rating:

5.0

Maceo, I believe his name was. Efficient, polite, courteous! I’m well pleased with the experience! Thanks!!!

Rating:

3.0

The lighting was off

Rating:

5.0

Customer service was phenomenal, building is easy to access and secure

Rating:

2.0

Doors are narrow and edged with metal. could not get items into the unit. Had to abandon the move in. Staff was helpful and friendly

Rating:

2.0

I was unable to contact the storage facility for multiple hours while en route. (Ask Uhaul customer service. They left 2 messages, and I spoke to more than 3 reps.)

Rating:

5.0

The service was. Impeccable

Rating:

1.0

Not sure what's going on but moved my stuff out on may 1, 2021 got a call about 10 later stating they put a lock on my door and I would have to coming into the office and pick up a key and I will be charged accordingly which didn't make sense since I already had all my belongings out of the storage. This whole experience was just bad when I got to Maryland where I was supposed to get my original storage gave it away. I was accused of losing the U-Haul key which I had no idea what they was talkin about but once again there was a telephone call stating that they will be charged me for a uhaul key. Which I had because I was still renting the van

Rating:

5.0

It was a pleasant experience.

Rating:

5.0

The people with the last key highway were great it was clean I could get into it anytime I wanted it and I would definitely definitely use it again

Rating:

5.0

Staff are very helpful and polite.

Rating:

1.0

When I moved in I paid for the 24/7 access hours. There was no light hanging up in the back area where my storage locker was located. I could barely see what was in my storage locker during the day and couldn't see anything at night. The ceiling broke apart over my locker a month into my storage and ruined half of the items in my storage locker. I was partially replaced a couple months later but it was a patch job. Rat's got into my locker and defecated everywhere (There was nothing edible in my locker but I believe the locker next to me had something in it). The solution to all of this was somebody throwing a tarp, bucket and ladder over the top of my locker. I am absolutely disgusted with my experience at this facility. I paid for a locker that was not serviceable and the result was half of my property getting covered in rat poop, dust and ceiling debris. I emailed the manager about this (And got no response). I also confronted employees and him in person but nothing was immediately done to help me. None of the employees/the manager were rude but nothing was done to help me. Am I a customer or is uhaul just collecting my money every month for a service that I am no be rendered!!!!

Rating:

5.0

Tasha and the other team members were really friendly and helpful.

Rating:

5.0

Very nice and professional staff. Thank you very much

Rating:

5.0

Everyone was great and had excellent knowledge and skills to help me get my work done. This place is amazing.

Rating:

3.0

The customer service slightly improved when the female manager was replaced by the current manager.

Rating:

3.0

There were rodent droppings everywhere

Rating:

4.0

Since you asked, I'll tell you. Your employees are very friendly and helpful. They are fantastic. But the unit stinks and I felt gross whenever I went in there. That may just be the way it is everywhere, but I'll never want to put my belongings in storage again. The first time I went to retrieve my things, there was a glue trap right in front of the door with a wriggling mouse stuck in the glue, which I then had to dispose of myself, and I couldn't even locate a garbage can, so I had to carry it downstairs in the elevator to the bathroom where I knew there was a garbage can. Maybe that's just the way it has to be, and I'll just never use self-storage again. But I do want you to relate to your employees that I am grateful for their assistance.

Rating:

5.0

I would like to shout out a huge Thanks to Cardel. He was very helpful.polite and professional. He made my experience delightful. I would definitely recommend this uhaul site to others. I had a lot going on that day and Cardel made everything easy for me, and explained everything I needed to know about renting a truck and storage as well. Thanks again Cardel 😄

Rating:

4.0

Tenants should be able to pay bill at anytime online and not have to call.

Rating:

1.0

From the vehicle not being ready on time, to not being empty, to bring charger for equipment that I NEVER received. UHAUL. Has been truly disappointing. I would not recommend to anyone moving or needing assistance.

Rating:

1.0

I will never store my belongings at this Uhaul.It hv mices.I brought 1200 dollar mattress.I come back after 4 months. Mices every where.I had to throw everything away.Building is over 50 years old.I will never store nothing there again..

Rating:

5.0

Good people to do business with

Rating:

4.0

Mice were a problem.

Rating:

2.0

We loved the customer service part and for the most part they were accommodating and helpful but the storage facility itself was a bit old, infested with mice and I believe rats too! We had a lot of our cloth furniture bit through. Mattresses and couches were destroyed. Not to mention how unsanitary that is to have nice chewing your mattress and relieving themselves on there as well! My “like new” king mattress is now trash. Thank God I got the insurance!!!! I’m doing a claim today!

Rating:

2.0

The facility hours are fine, they’re open during prime hours of the day. Although, they advertise 24-hour access to your things, but in my experience even the after-hours access door locks up at 10pm; therefore, making your access code useless. Another big issue my wife and I experienced was mice/rats. It is advertised that your stuff is safe from chemical treatments that the facility has done to "maintain" their pest problem. Out of one week of going to my unit to move our belongings to our new home, three of those days in a row I saw multiple mice run from unit to unit on the third floor. Now, I’m in the United States Army, I’ve dealt with much worse conditions before, but if you’re going to advertise you are managing your pest problems, I expect them to be managed better than what I experienced. Because of this facility, my wife and I had to disinfect every single item in our unit and throw many things away. This facility also almost ruined our $2000 bed. Again, some staff were very friendly and helpful, but the facility itself needs to be better maintained. It was a nice secure place for our belongings for the two and a half weeks it was there, but never again will I come to this place, or recommend it to anyone else. I prefer not to have more of my belongings ruined by mice/rats.