Customer Reviews for U-Haul Moving & Storage at Putman Dr

Rating:

3.0

I will never use U-Haul again after my most recent experience with how disputes are handled and how horrible it is to be held captive by U-Haul with these Third World representatives. I will never use a U-Haul again and I will never speak good about your company again you have permanently lost me and my family. My exact reference is sitting on my left as I drive by. U-Haul trucks at a gas station that nobody speaks English. We’re in America. It’s the primary language. You don’t like it leave.

Rating:

5.0

Great pu experience. Knowledgeable attendant and very courteous!

Rating:

5.0

Pickup nd drop off process was very fast.

Rating:

4.0

I called ahead to confirm my trailer from another location and they said that they were overbooked. They were able to reroute me to this location, but it would have caused problems if I did not call ahead.

Rating:

4.0

None

Rating:

5.0

Personable and professional. Ty

Rating:

3.0

N/A

Rating:

5.0

Easy to work with.

Rating:

3.0

Make sure your dolly's are in the truck, I ordered two of them but I didn't get neither of them. Instead they refunded me for them.

Rating:

5.0

N/A

Rating:

3.0

Told him I need to tow a car and he gave me a trailer nobody car could fit on.

Rating:

5.0

More staff

Rating:

5.0

Excellent customer service was given by Titus, Noah, and Ashley, very friendly staff, and very helpful.

Rating:

3.0

I feel like I waited way too long to check in, and then the storage unit was not cleaned. I had to go home to get a broom and sweep it before putting all my stuff in there.

Rating:

5.0

Great experience...very professional

Rating:

3.0

It was raining the day we moved, and the inside of the truck had a leak. Our boxes and mattress were soaking wet.

Rating:

5.0

The workers here were extremely knowledgeable and quick to get you in and out. My only concerns here is the very tight location, which I can see being problematic on extremely busy days, but I had no issue getting out of the parking lot with a 12 foot trailer attached to a Long bed truck

Rating:

5.0

Great customer service after a reservation issue.

Rating:

5.0

Everything was smooth and fast. I had absolutely zero issues thru the entire process. Best truck rental service I have ever rented from. They get 15 out of 10 from me and my family. Will definitely recommend to everyone I know.

Rating:

5.0

N/A

Rating:

5.0

Tyson was outstanding! Were it not for him I would not have been able to complete my rental. I greatly appreciate his help and professionalism.

Rating:

5.0

Great experience! Tyson was great!

Rating:

5.0

Fast,easy and convenient!!!

Rating:

5.0

Thank you you guys were perfect

Rating:

5.0

Nothing po can think of to make service better.

Rating:

5.0

Friendly and Professional

Rating:

5.0

Very professional!!

Rating:

5.0

Was very easy to find and people was very helpful.

Rating:

5.0

Most seamless U-Haul rental experience ever

Rating:

5.0

Great customer service

Rating:

5.0

I needed to rent two Furniture Dollys. This Location only had one Furniture Dolly. I had to buy an Extra Furniture Dolly. I felt that this was Totally Unnecessary. U Haul is a Rental Company, and should have all the Necessary Equipment on Hand to comply with the Number of Trucks that are Rented. Other than that, the Experience Overall was Excellent.

Rating:

3.0

The location itself is on a busy street and can be difficult to get into. The parking lot is small and can be congested. But, hey, you’re not there for very long anyway :) The staff, however, is exceptional! They’re extremely helpful, extremely patient, and always very polite. I would absolutely recommend this U-Haul location.

Rating:

3.0

The engine light was on most of the time while driving, the dashboard was very dusty.

Rating:

5.0

Great easy and fast

Rating:

4.0

No comment

Rating:

5.0

Staff was very hospitable! 😁

Rating:

1.0

I was double charged and given the wrong vehicle. There was no apology .

Rating:

4.0

That was great by all means

Rating:

2.0

The truck wanted to be service,

Rating:

5.0

Over and beyound.

Rating:

5.0

The customer service was a good but the truck I rented had bugs in the back of it so didn’t even use it to move my stuff

Rating:

1.0

I was moving my entire house and planning to take several trips with the trailer, so I booked the location near me and had moving help scheduled. My reservation got moved to a location entirely across town for the same time, which was rush hour. I ended up being a good bit late where I would’ve been early had my reservation been kept at the place I wanted it to be. Additionally, I had to make one fewer trip. I asked for an extension of my trailer reservation without penalty to compensate for the extra time I had to drive to this other location across town. They would not give me any extra time. That is not good customer service or caring about your customer. I feel taken advantaged of, and definitely inconvenienced because of being late for my moving help and having to take one fewer trip than I would have so I could make the return window that they wouldn’t extend for me. Very unhappy.

Rating:

3.0

Location very crowded on return. Van was the dirtiest Uhaul vehicle I have ever rented.

Rating:

4.0

Full tank of gas

Rating:

5.0

Great service! Definitely recommend this location.

Rating:

1.0

The trailer equipment had not been checked out in the system. I was told that it appeared that we stole the equipment. The Uhaul employee was aware that we were picking up the trailer after loading the truck.

Rating:

5.0

We didn't have a lock so people couldn't take the trailer off the truck. We didn't realize it until the morning after we picked it up. When we called they said they couldn't sell me a lock after it had been picked up. It would have been nice if someone had mentioned it when I picked it up.

Rating:

5.0

Very efficient and helpful check-in and check out. Trailer pulled like a dream. I will definitely be back. Thanks

Rating:

3.0

Clean interiors and have the gas at least 3/4 full

Rating:

5.0

Great service in my opinion, last minute reservation when I called into this location, they were able to meet my standards in little time. It was no way I would’ve been able to tell my girlfriend I didn’t reserve a truck for the move I been knowing about, they basically saved my life.

Rating:

4.0

New wiper blades.

Rating:

5.0

I would rent again

Rating:

5.0

I had no problems and the staff was friendly

Rating:

5.0

They did an excellent job considering the wifi was down.

Rating:

5.0

Everything was great and went well. The staff was very helpful.

Rating:

5.0

The staff was extremely helpful and very nice.

Rating:

3.0

I wish I would have known at the time of my purchase that my storage was inside another storage unit that I had to get access and or key from the employees that you haul I'd rather been able to access it on the outside so that I could come and go as I please

Rating:

5.0

Friendly staff full of nice faces 😊

Rating:

5.0

I was happy to see all my stuff was in the same condition i left it.

Rating:

5.0

My family has used this location multiple times over the last decade and the staff has always been super helpful, knowledgeable and friendly. Justin continues that tradition and I look forward to continuing to do business at this location. Thanks for staffing an amazing team.

Rating:

3.0

Our storage unit had some roaches come in it. Thankfully we didn’t have our things in there long where it became an infestation. Parking and accessibility into the parking lot and where the storage units are is inconvenient which is no fault to the staff. Otherwise the staff was always accommodating and friendly. Absolutely no issues with accessing our unit, opening and closing out the storage unit. Only reason I would not recommend to a friend is the hassle of the parking, accessibility, and the roaches.

Rating:

1.0

Used this facility while moving my daughter and took this facility due to U-Haul special giving a free month. Facility was horrible! It stunk like dead animals inside the building and also inside the storage unit. Told manager and Al they did was come out and take pictures of fluid coming out of the adjoining unit. Couldn’t even go into building because I was gagging! HORRIBLE EXPERIENCE!!

Rating:

5.0

Outstanding facility, & Outstanding employees.

Rating:

1.0

Never got to move in. Access to first unit was blocked with trailers and they couldn’t move them. Was first told to drive over the curb and when I expressed concern about damaging the truck I was assigned a different unit up the street. Was not able to get in the gate, had to make another trip back to the office. Finally got in the gate and the unit was rusted shut. Another trip to the doc is and almost two hours in was promised someone would come and change the latch and it would be quick. Waited another 25 minutes and wound up renting a unit at LifeStorage. I made another trip back to the office to move out. The employees were so rude (not just on this trip, the whole time). Will not do business with uhaul storage ever again. Also the facilities are dirty and in poor repair. They don’t seem to be secure either. There’s a lot of homeless people around and always asking for money.

Rating:

1.0

Never got to move in. Access to first unit was blocked with trailers and they couldn’t move them. Was first told to drive over the curb and when I expressed concern about damaging the truck I was assigned a different unit up the street. Was not able to get in the gate, had to make another trip back to the office. Finally got in the gate and the unit was rusted shut. Another trip to the doc is and almost two hours in was promised someone would come and change the latch and it would be quick. Waited another 25 minutes and wound up renting a unit at LifeStorage. I made another trip back to the office to move out. The employees were so rude (not just on this trip, the whole time). Will not do business with uhaul storage ever again. Also the facilities are dirty and in poor repair. They don’t seem to be secure either. There’s a lot of homeless people around and always asking for money.

Rating:

1.0

The facility was secure from people but not RATS/MICE With no refund I cannot refer any one being friendly is NOT enough

Rating:

4.0

Very helpful and friendly especially at the Sparkman Dr location

Rating:

1.0

Corporate should relocate this branch.

Rating:

1.0

Corporate should move this location elsewhere.

Rating:

2.0

The storage facility was dark and there were constantly shady looking people walking into the facility with suitcases and other personal belongings and never walking back out. The facility does have a tall fence surrounding it so you he can assume they weren’t just passing through. The area where my unit was was down a hall with no lights in it or the unit itself. The hall was short and there was only one way in or out and the door opened toward that direction and would not open fully so you had to close the door every time you walked by to get something else to put in. Overall this unit was better than my other Uhaul experiences, so it didn’t get one star.

Rating:

5.0

This was an extremely smooth process!

Rating:

5.0

Staff friendly and helpful. Thanks Tyson. Great guy

Rating:

2.0

My unit was full of rat poop and my property was damaged from rats eating it

Rating:

1.0

We rented for less than two months and mice had infested the unit. Mouse bait was placed in the unit. Lots of feces and a dead mouse was found on our couch. The couch had holes in it due to mice. The property is dirty with lots of trash in the parking lot. Its in a sketch part of town. The bathroom smelled like urine from the floors and no soap in the dispenser. The employee was professional and clearly understaffed.

Rating:

4.0

There is an infestation of rodents at the storage facility. Unit lighting or paid access to an electric outlet would be an asset.

Rating:

5.0

This U-haul facility was clean and the staff was very friendly and helpful. However, the reservation was originally made at the U-haul storage on Spartman drive and it was given to someone else that morning and they didn’t have any other units available. So they sent me to this one on University drive. I was very disappointed that the storage unit I reserved had been given away and that I had to drive to another location.

Rating:

1.0

I didn't rent a vehicle from u haul. I have a storage unit with you all. I will say you all don't have adequate parking for your customers. I could not park in the parking lot to take care of business. I wouldn't rent from you all just because of the way the parking is set up.

Rating:

1.0

First of all, there are not enough people working at the University Dr. store to meet the volume of customers. Secondly, I have never heard of any storage unit that requires the customer to purchase the storage company's lock, so I did not appreciate being threatened with having the lock I purchased for the unit I was provided cut off if I didn't purchase a U-Haul circular lock. It's bad enough that U-Haul has some of the highest rates for storage units that I have ever seen, but to feel pressured to spend money on the company's circular lock is especially horrible. It didn't help that I saw other units that did not have the U-Haul circular locks on them. There was also some confusion about the terms of the one month's worth of free storage. I was told by two U-Haul representatives that I qualified for a month's worth of free storage with no stipulations added or explained in either case. If the unit was not offered for free, I would never had bothered using a U-Haul storage unit. Finally, as I answered in the introductory questionnaire, no, I would not ever recommend a U-Haul storage facility to anyone.

Rating:

1.0

On the day we came to empty our storage units we found rat feces all over our belongs and that our household items were destroyed. As we worked to go through our packages we found 4 rats in our boxes and amongst our belongings. When we asked for assistance we were rudely dismissed and told "file a claim" and given a pamphlet. When we called the number to customer service we were on hold for over two hours and eventually ended the call once our movers loaded all of the items we could take home. Thankfully we didn't take any rats to our new home, however we lost a lot of items we needed and ended up spending much more money to replace items i.e. towels, dishes, sheets, a loveseat and a recliner, wires for our surround sound system which had been eaten through. I would never recommend this storage place, it is not well maintained and there is no reprieve for your damaged items.

Rating:

5.0

The staff were very helpful and supportive

Rating:

5.0

This place is amazing with a kind and friendly staff.

Rating:

1.0

Some of my furniture had damages on them and I'm not sure where they came from. I didn't have them before moving in the storage. I would like some compensation for my damages.

Rating:

3.0

Staff was exceptional and the location (office, lots, and storage area) were well organized, clean, and maintained. One downside is that access is limited to only times when staff is available due to a key sign-out procedure; this impacted my plans greatly when I planned to remove items from storage at 5PM on 25 May to place in my new home (closed on it 26 May). On 22 May I personally spoke with the site manager and confirmed that the site would be open for regular hours on 25 May. Unfortunately in the morning of 25 May the site manager decided to close the site early that day, thereby constraining me to waiting until the weekend to retrieve and use my stored household goods - because I stored a lot, I could not clear out the storage into a trailer, move the trailer, unload the trailer at home, and return the trailer during a 24-hour period until the weekend. This unpublished impromptu closure negatively affected my family. Please decide upon and post / publicize non-standard hours at least two weeks in advance in order to facilitate customer planning.

Rating:

4.0

Excellent facility and staff; prices are a bit high compared to competition.

Rating:

5.0

It was very expensive compared to other storage unit. I was glad when they took their own locks off then we could get in to our storage without having to surrender our license

Rating:

5.0

Your Team was supportive and their professionalism enabled me to accomplish my mission.

Rating:

5.0

The staff was very friendly - and quite helpful.

Rating:

5.0

Access can be crowded when trying to get into the storage units.

Rating:

5.0

Willow handled my account and even with the computers down she did an exceptional job. I was very pleased in every way with this location.

Rating:

5.0

Very helpful! Communicated via text which made it super convenient. Were on time and flexible!

Rating:

5.0

Homeless people everywhere.

Rating:

5.0

Great staff! They were very helpful and accommodating!

Rating:

4.0

Staff took care of all my needs.

Rating:

5.0

Customer service people were prompt and friendly. Very helpful

Rating:

2.0

My uboxes were not delivered on time and once they did arrive there were several of things broken including furniture

Rating:

2.0

My U-Box delivery was horrendous. Only had two trailers for my 5 U-boxes. therefore had to unload one while one was in transport then unload that one... I should have been warned before this happened.

Rating:

5.0

I was completely satisfied with U-Haul's storage facility.

Rating:

4.0

There was one lady that was the most friendly most sweet and most helpful, I never got her name but to her I am most thankful. Would be glad to come down and point her out.