The mobile check-in experience is too complicated and didn't work but the customer service staff helped me finish.Brandon R.
Moving Truck Rental in Huntsville, AL at U-Haul Moving & Storage at Putman Dr
Huntsville, AL 35816
(Just past the cross over at Putman dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Huntsville, AL 35816
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was simply dropping off a trailer from a one way trip. Had to wait 30 minutes for somebody to rearrange units so there was room for me to leave the trailer. Nobody had on anything that looked like a uniform so couldn't tell who was employees. Customers waiting everywhere and personal vehicles blocking access.James G.
I scheduled the pickup in Madison and went to that location only to find out they had moved the pickup location. They said they called and texted but I had no missed calls and zero texts. This has happened before and I should have expected the same issue to happen again. If you say you call then call. Most of the miles I put on the truck we're driving to the new far away location. If I wanted to rent from that site I would have.Earl R.
I rated this Uhaul excellent only because of the customer service I received. There were only 2 folks working on a really busy Sunday morning with 10 people in line. Both were efficient and professional while trying to handle the line, help customers with hitches in 90 degree weather, and be positive.Shannon B.
The service was good, but it was crowded (Sunday) so it took a minute. But, I arrived at 6:58 to turn my trailer in (4 days later), and it was taken care of without any hesitation (they close at 7).CYNTHIA W.
This location has always been better, the employees are nice and friendly. They make sure all your moving needs are met without trying to over sell! I give this facility a 10+ Rating!Lydia W.
The cab of the 15' truck smelled like cigarette smoke, and was filthy. There was a beverage spill that made it onto the ceiling, and the bag with the blankets and the dolly already had the seal broken. It was obviously not cleaned at all between me and the custer before. I just hope I wasn't charged for that.George T.
Parking/getting around the lot is a bit of a nightmare, but the staff were wonderful, the truck was ready on time and was clean and well kept, and the return was super easy.John L.
Redirect the flow of traffic into the parking. You have arrows coming in and the exit always blocks.CALVIN S.
Trash on property. Bathroom dirty like a portapotty. No soap to wash hands. We rented a storage unit for less than two months and mice infested it. We found a dead mouse in our couch with multiple chew holes and mouse poop everywhere.Renee O.
The University Drive location was fine but very understaffed and I had to wait about 30 minutes to get help with my return. Additionally, the original recommended return location that was sent to me via text (3002 N. Memorial Pkwy, Huntsville, AL 35811) was not open on Sunday (however the website for this location said they were open 1-5pm on Sunday) and I was not comfortable leaving the trailer in the lot. So this all added up to a less than satisfactory return experience.ROBERT F.
The man that attended to my return was very courteous and nice.ADEMOLA A.
Turn in of equipment was easy and went very quicklyEllis A.
Please notify customers quickly and conveniently when their preferred pickup location changes!! We arrived at our pickup time/location only to find out it had changed (within the past two hours) to a location 50 minutes in the wrong direction. Luckily someone else had cancelled at our preferred location, so we escaped unscathed. We had no idea! The confirmation phone call even confirmed our preferred location was still correct.Austin M.
Jeremy and Tyson both fast, efficient and knowledgeable.Steven D.
Need more employees for suck a busy location.Teri P.
Justin is the number one reason I would return!! He did everything to make this an exceptional customer experience on one of the busiest weekends of the year - Graduation, end of the month, and holiday weekend! Justin was so patient and understanding, and he took the time to determine what I really needed vs what I had made a reservation for. That is best in class customer service. Thank you for valuing Justin Clark!Mary B.
Way too little help. It's a busy location due to the University across the street and they are simply overwhelmed. Also, U-Haul tries to get you to work online and that leads to a lot of scheduling and system issues.Terry F.
Tyson is a really dedicated person. Treated me and all other customers with respect and a sense of urgency to complete our respective transactions. Even when overwhelmed with customers returning equipment and asking questions he maintained a truly professional poise. Give this man a raise and a couple of days off!Lester B.
Very limited customer parking and busy locationBruce B.
Great serviceHOWARD T.
The physical location experience was more than expected. on the other hand the online experience with U-Haul left everything to be desired, IT SUCKED. no working phone numbers, agents that would not answer the phone, agents that didn't care if they rented equipment or not, no search engine to find specific equipment. Will try Enterprise, Penske, or someone else next time.DOUGLAS P.
You can not improve perfection.Simon M.
Passenger seat full of dog hair when I picked it up. I didn't have time to wait for it to be cleaned. The Van drove great and pick up and drop off was easy.Leslie E.
It is the best Uhaul I've ever dealt with reservation was very easy and they answered all my questions and help make sure I had all my equipment and graciously accommodated me when needing to add extra equipment after dispatch it was well maintained and cleaned quite excellently and the management and employees there are way above average especially that GM they have very understanding to last minute changes in plansLUCAS B.