On the day we came to empty our storage units we found rat feces all over our belongs and that our household items were destroyed. As we worked to go through our packages we found 4 rats in our boxes and amongst our belongings. When we asked for assistance we were rudely dismissed and told "file a claim" and given a pamphlet. When we called the number to customer service we were on hold for over two hours and eventually ended the call once our movers loaded all of the items we could take home. Thankfully we didn't take any rats to our new home, however we lost a lot of items we needed and ended up spending much more money to replace items i.e. towels, dishes, sheets, a loveseat and a recliner, wires for our surround sound system which had been eaten through. I would never recommend this storage place, it is not well maintained and there is no reprieve for your damaged items.Virginia K. | Overall Experience
Self Storage Units in Huntsville, AL, 35816
U-Haul Moving & Storage at Putman Dr
Huntsville, AL 35816
(Just past the cross over at Putman dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Mon-Sun: 5 am - 10 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Features Available at this Facility :
1 Month Free:
Ask about our 1 month free self-storage offer with a one way truck or trailer reservation!
No Deposit Or Admin Fee:
No Deposit Required and $0.00 Admin Fee
Available Units (All Sizes are Approximate)
Small | 5' x 10' x 10'
Interior 1st Floor Street Level No Climate
1-2 Bedroom Home (up to 1,200 sq. ft.)
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Storage Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer did not leave a comment.Mike K. | Overall Experience
The staff were very helpful and supportiveMike K. | First Impressions
Customer did not leave a comment.MICHELE H. | Overall Experience
This place is amazing with a kind and friendly staff.Anthony C. | Overall Experience
Some of my furniture had damages on them and I'm not sure where they came from. I didn't have them before moving in the storage. I would like some compensation for my damages.CHANTELE F. | Overall Experience
Customer did not leave a comment.samuel g. | Overall Experience
Staff was exceptional and the location (office, lots, and storage area) were well organized, clean, and maintained. One downside is that access is limited to only times when staff is available due to a key sign-out procedure; this impacted my plans greatly when I planned to remove items from storage at 5PM on 25 May to place in my new home (closed on it 26 May). On 22 May I personally spoke with the site manager and confirmed that the site would be open for regular hours on 25 May. Unfortunately in the morning of 25 May the site manager decided to close the site early that day, thereby constraining me to waiting until the weekend to retrieve and use my stored household goods - because I stored a lot, I could not clear out the storage into a trailer, move the trailer, unload the trailer at home, and return the trailer during a 24-hour period until the weekend. This unpublished impromptu closure negatively affected my family. Please decide upon and post / publicize non-standard hours at least two weeks in advance in order to facilitate customer planning.John Z. | Overall Experience
Excellent facility and staff; prices are a bit high compared to competition.John Z. | First Impressions
Customer did not leave a comment.anita c. | First Impressions
It was very expensive compared to other storage unit. I was glad when they took their own locks off then we could get in to our storage without having to surrender our licenseJoy J. | Overall Experience
Customer did not leave a comment.Manuel R. | First Impressions
Customer did not leave a comment.coleen l. | First Impressions
Customer did not leave a comment.Ally B. | First Impressions
Customer did not leave a comment.Graham P. | First Impressions
Your Team was supportive and their professionalism enabled me to accomplish my mission.Gail m. | First Impressions
The staff was very friendly - and quite helpful.robert D. | Overall Experience
Access can be crowded when trying to get into the storage units.Kyle L. | Overall Experience
Willow handled my account and even with the computers down she did an exceptional job. I was very pleased in every way with this location.George D. | First Impressions
Very helpful! Communicated via text which made it super convenient. Were on time and flexible!Buffi Y. | Overall Experience
Homeless people everywhere.DONALD G. | Overall Experience
Great staff! They were very helpful and accommodating!Elizabeth R. | Overall Experience
Staff took care of all my needs.William H. | Overall Experience
Customer service people were prompt and friendly. Very helpfulNancy I. | Reservation
My uboxes were not delivered on time and once they did arrive there were several of things broken including furnitureJoel L. | Overall Experience