It was difficult to get to this location with a 26 foot UHaul and towing trailer through the city but other than that, this drop off location was immaculate and worth the trip. They made it really easy to drop off the rental.
Rikus NCustomer Reviews for U-Haul Moving & Storage at Regent Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would be better if the ground was all paved rather than some gravel. Storage facility is nice and clean and great location!
leslyn L | First ImpressionsWhen I picked up the trailer it was located under the “green Tent” and the gentleman that took care of me was very help and in fact found a fuse for me as my trailer light fuse had blown. However upon my return customer server was a real challenge. I parked where I picked up the trailer and went inside where a young man simply stated “ if I was there for a drop to go back to my vehicle and wait some would come out”. I went back to my vechicle and since I was waiting and this was where I picked up the trailer I disconnected and then sat in my truck with the door open waiting. Then I felt my truck move and looked behind me to see this same young man reconnecting the trailer. He had not even acknowledged me. I got out of the vehicle and asked why he had recommended it as this was exactly where I picked it up and he said I had to move it. No further explanation. So I asked again and he said that’s not how we do things. So now I was pissed off because he didn’t talk to me first then did not give any salutations or even acknowledge that I had a reason the ask what was going on. He simply demanded that I move the trail. So I said I would but that I would not back it into a stall. So he showed me where he wanted and and the to D me to back it in. At this point I said no and disconnected the trailer. To which he said I don’t no what you’re being such a dick I’m being nice to you. At which point I got into my vehicle and drive away. If it had not been for the previous good experience s I’ve had at this location I would never even consider using this location again. even now I will see if there is another location that can fill my request first before going there.
ALLEN HSteven M is outstanding in his communication skills and the customer service he provides. Always genuinely happy and friendly. He shares his knowledge and experience respectfully, which was very helpful to me and made things go extremely well! Thank you Steven!
Ramona B | First ImpressionsThe vehicle was absolutely filthy inside and out. Especially dirty inside. Beverage stains on the steering wheel. Service was very good both at pick up and return. Very easy process
BARRY PEasy to find and clear instructions
RICK MVery friendly and very good service. Well explained the options for rentals and vet accommodating.
LESLYN LThe only issue was the amount of noise from the trailer banging up and down on my hitch. The trailers should have more tongue weight to avoid this! I was worried it was going to break my trailer hitch! This was while it was empty FYI
ADAM RThis was a great experience. Keep it up!!
GLENN OGreat and friendly guys ! Service was fast and we were very happy to get exactly what we needed…! We recommend this location for everyone !!!
OLEG DWithin a short period of time there was mice in my locker from someplace. Thankfully nothing was damaged As a result from the mice.
James K | Overall ExperienceI first ordered a moving truck and storage unit. My reservation was all messed up the staff was not helpful. I was charged way to much for a truck with the amount of issues I had with no compensation or apologies. I was given a very small compensation but the truck was empty so I had to use the money to put gas in the truck than had to put more gas in the truck at the end of the move. The storage unit was inconvenient to get to and way to expensive. I'll never use uhaul or recommend it to anyone. This was a extremely horrible experience.
Amanda G | Overall ExperienceBox was dirty, had graffiti inside. Looks like someone threw a coffee up the inside. Vehicle had no cruise control!!!
MICHAEL Lvery helpful getting me hooked up and on the road, had me quickly checked out on my return
JOHN FEasy to access with indoor parking. Great staff
sylvie t | Overall ExperiencePoor guy looked like he was having a bad day. I forgot my credit card, but was still able to make it work with my credit card. Thank you for going above and beyond to deliver service to me even though you were having a bad day with prior nasty customer!!
BLAKE KThe rental went well, the motorcycle trailer with a return trip to Laval QC from Winnipeg was reliable with no issues at all. Very pleased with the service and performance of the equipment.
JEAN DVery simple and efficient drop off process.
Zuzana ZTruck was out of my hands at this point. So my ratings are just to be able to submit review. Was charged for delivering to wrong location but when I enquired about it the charge was reversed quickly.
Robin BAbsolutely nothing! The staff at the Regent location are AMAZING. They go above and beyond to help their customers. 💯 recommend
JENNIFER AEverything went smoothly. The staff were friendly, courteous, and helpful in all aspects. Very pleased.
PETER MPulling into and out of the compound is tricky, especially when it's rush hour!
CHAD SLove this location, all staff helpful. Shout out to Echo
MILKA S | Overall ExperienceNothing
LEEANNE FI had requested 6 protective pads in my order. Though, the employee did not fulfill my order, while I paid for these pads. I was not with the vehicle for pickup. So, I discovered after the fact and when U haul was closed for the evening. So i used a blanket to protect my television but somehow even though the television was not dropped, my tv still became damaged with a crack. Now, I have to buy a new tv. If only U haul could fulfill a customer's order I wouldn't have to buy a TV at $800 dollars.
RAYMOND PWhen dropping off the attendant did not want to get out of his seat. Poor customer service.
Steven FKeep some coffee , water , peanut at the reception for customers
GILBERT MVery friendly and courteous staff and the vehicle was very clean.
CHRISTIAN SMy rep Stephen only made it better. Was suppose to pick up 7am they were closed till 9am... manager rude.
M GVery happy with the service
DUSTIN FGas reading given on paper was less than what I saw in the truck.
RICHARD SMore friendly service. The people I encountered seemed very miserable.. over all still got the service and everything was good.
BRONSON CNothing really. Smooth as silk. Thank you
STANLEY NWe had booked the truck for a pickup at the Uhaul location in Winkler on Friday, Mar. 21. 3 days before that date, I got a call that the truck would not be in Winkler, and if we wanted it, we would have to pick it up on the 19th either in Winnipeg or in Cavalier, North Dakota, and the drive it to Altona, where we were picking up our furniture.The truck was filthy, including the windshield. Looked like it hadn't been washed in weeks. Someone had spilled a sticky substance on the console cover like Coke. The driver's side mirror was broken, and two days later, I was called to see if we had done it. The driver's side sun visor was missing, yet the screws were still there. This would have failed a safety. I had an Saturday afternoon call asking what number truck we had, as the contract number was different than the truck number. We were called on Saturday to have the truck back by 2:00, yet we had booked it for a 5:00 return. When we returned it at 5, we were told we had the wrong key for it.. We had driven the truck for 2 days, and then there were several phone calls by the seemingly untrained staff member whether or not to take the truck back at the return location. I overheard someone at the other end say just to check it in. Then the young lady wanted to make more calls, so I put the keys on the table as the whole experience had been very trying, and we just wanted to get out of the city and go home.
DONALD EBetter explanation by staff of drop off procedures
DEL DThe young gentleman that helped me went out of his way to make sure my experience was a positive one! More people should be as considerate and understanding as he was. I just wish I got his name!
Allen HWe were very pleased with everything !! Thank you so much, it made our move so much easier, first time using your services 😀 😊
William LI was told my son could drive it, and when he got there, apparently he wasn’t able to. If I knew ahead of time he couldn’t, I would have had someone else come with me. The assistant manager wasn’t honest and truthful. Def wasn’t happy with the experience I had today.
MARIA WThe van seemed well maintained. The cleanses could been better. I feel if you rent a vehicle it should be clean. The van was dirty every time you walked by it and rubbed against it your clothes got dirty. The windows and side mirrors were dirty and dusty.
SHANON KDo better at pest control, there was rat droppings all over my belongings inside my storage unit
steven g | Overall ExperienceExcellent service and very nice staff. Great business.
ALI MI didn't personally drop the equipment off here, but my partner said the process was easy with no issues
JASON PExellent and courteous
JONAS JCustomer service was great! Thanks to both employees working this day and patience made for a satisfying experience.
SKYLER FRats or mice still managed to gain access to the storage locker but it was well maintained and no issues
Sabrina W | Overall ExperienceFriendly staff. Clean environment to store my stuff
David V | Overall ExperienceMy only issue was checking the vehicle in on the mobile app. The Regent location was excellent, the staff was helpful, and the vehicle performed as expected. Good job U-Haul.
BRADLEY LSome of the trucks have problems that they know about and didn't tell us untill after we returned ot
Tara MOk
EMEKA OThe equipment pick up with app was unsatisfactory needs major improvements specially with uploading pictures
Maverick DFloor mats were dirty. Worried about being charged for the dirt
DUANE DTo keep the location cleaner!
DENIS PThe unit hadn't been cleaned on the outside (probably due to the cold weather. I had to clean the external mirrors and the front and back lights.
Ronald YTrailer had severe sway at 80km per hour
AIDAN BI did find some mice droppings on my boxes not in them.I would suggest that you have more rodent traps.
heather f | Overall ExperienceWhen it’s winter, reserved trucks should be warmed up and the snow and ice cleared off. The snow in the lots need to be cleared properly so trucks don’t get stuck. Was not a very good experience.
S JTruck was pretty beat up. Driver's seat flat, shocks were worn and rough riding. Wiper blades worn. Rear cargo door tough to use, gate padlock seized.
PAUL BOnly comment i can make is the windows of the van should be cleaned before pick up for safety otherwise everything was fine
CHRISTINE MNothing much. Everything is perfect!
OLAMIDOTUN AWell it was winter, so equipment was dirty, aside from that it was good
SACHA GThe staff is great. They have gone the extra mile (Kilometer) for me.
GARRY FI came to pick up the rental truck and it was pretty much sitting in a snowbank, ice and snow covering the windshield. It was quite cold out, about -18C and it looks like they do not plug vehicles in. The truck turned over very heavy, in my opinion they should have trucks pulled out and cleaned of snow and ready for customers prior to pick up.
DOUGLAS BWe dropped truck off after hours App was not letting me go through self checkout. Called help line they walked me through process all went well. Regards
Ernie BI have rented from this site before , this facility should be called , U CLEAN , U FILL THE GAS , I had to clean the windows before leaving the site as I could not see out of them going into the sun , this is the second time this has happened , the back still had debris from prior use , and the unit had 1/4 tank , IAM done ever renting from U Haul again , I will make sure I let people know the filth these trucks are actually maintained Pathetic !!!!
JAMES KTruck only had 1/4 tank when i picked it up. Seems like poor planning.
JONATHAN LI so appreciate the option to have in-person service at U-Haul. I called the day before to confirm and the customer rep was friendly and confirmed my reservation. The day of pickup was easy and efficient. The van was clean and drove well. Thank you U-Haul for making my move easy
SUSAN TGreat clean unit, easy to find,
Themis G | First ImpressionsI would have been happier if I had a written estimate before I attended the U Haul shop, but I was totally impressed with the efforts Colton, Aaron and the whole crew made to complete my work promptly. Never a problem with the work (not my first hitch) but I was surprised at the level of friendly service I received. Great job!
ken jI called them to check on my rental and my reservation. They told me the debit machine was down and would have to bring cash and pay upfront. When I got there I was told I need a credit card and can not pay cash. I was not impressed with this. I then had to find a credit card and had went out of my way to get up even earlier then I wanted to to go to the bank and get $400 cash. No one there is very friendly. They don’t say good morning. It was like a government office. Very cold and unwelcoming.
PAUL SAmazing clean up crew after we dropped the van thank you so much
SEKINAT BThe trailer was filthy but otherwise in good order. Saved me from cleaning it up upon return though!
ANDREW PLast time I rented a truck here they had the truck pulled up front for me and snow cleared off. Today truck covered in snow and told me truck was in row 3, thinking it was first truck in that row. Nope had to back out 4 trucks deep and almost got stuck cause lot not cleared of snow.
CHRISTOPHER DDrop Key location should be more visible to customers. It took me a while to find it after parking the truck.
AWELE EStaff were friendly to work with .
DEL DBooked in for a tucked hitch install based on the uhaul videos available online. Price was good, install date availability worked for me. With a 2024 model van, the install was fairly involved and the installer called to confirm I was okay with the cutting and adjustment involved. Mid day the installer called to say it was complete, but the dash was throwing error codes and I should get it looked at by a dealer. Obviously not what you want to hear, but chatting with the GM at the location they came up with a solution that was fair and got me sorted ASAP. Things don't always go right, but showing appreciation for how they get resolved is what counts to me. Hitch and power wiring are great and dealer has sorted the sensor issue.
Matthew SGreat service!
rodel g | First ImpressionsExcellent service. Thanks.
SERGEY SIf the pricing didn't adjust so much I would have stayed. On website when I booked, it was going to be $79.99 then 100 then 120. So I ensured to find alternative storage arrangements within the month before being charged. I was completely okay with the $80 or $100 but it going up within the few week period online wasn't great. I would feel very secure having my belongings there though.
Paige S | Overall ExperienceStaff were chill and helpful, and the promo came in clutch. If I am caught in a bind in the regent area again, I would use this location for sure.
ian e | Overall ExperienceVery nice storage facility, very clean and well maintained. Nice solid overhead door in like new condition. Very convenient for distance to home and back. Tons of room for maneuvering any uhaul sized truck to get to the unit. Also, nice and secure fenced and gated in compound. 😀
robert S | First ImpressionsNo rebate on early move out was not ideal, as well as the rent increase. I was able to find another unit somewhere else that was much bigger.
Randi T | Overall ExperienceI have done business numerous times at this location, and am always treated with respect by the staff. The facility is always in tip top shape. I'm just a very happy customer. Thank you to all who served me.
Daniel M | Overall ExperienceThere needs to be instructions on the app for the move-out process. After I emptied the storage unit and gone to the office to cancel, I was informed I needed to go back and take pictures of the empty storage unit, plus bring the lock for them to see. When I went to take pictures of the empty unit days later, I found it was closed and labelled ready for customer. I paid for the unit until the end of the month. Yet I was still required to supply a picture of the unit & lock.
Helen D | Overall ExperienceThe manager was humble, helpful and very welcoming!
RAYMOND D | First ImpressionsWe have been dealing with these locations for the last three years. The staff here is wonderful and always helps us to get things done on time.
Arshpratap S | First ImpressionsAs it has so many times in the past that I once agaIn find myself in need of storage facilities I would not hesitate to return to the Regent Ave. U-HAUL location. Always a pleasure!
JOSEPH A | Overall ExperienceThank You for providing such great service/ customer service🤗
Tina D | First ImpressionsI very much appreciated Colton and the staff... Uber helpful.
Andrew C | Overall ExperienceI noticed when I came into the store section recently that a heated storage, was priced at $109, my outside unit was charged at $109 plus taxes when I singed up, but it was increased to $119 plus taxes some months later.
Johan W | Overall ExperienceUhaul is still the best!
Olamidotun A | Overall ExperienceNice staff, clean unit. A+
KARA P | First ImpressionsNice clean facility with helpful staff. Would definitely use them again.
CHRISTOPHER F | Overall ExperienceI came in person to rent a unit. 2 employees were working, it was a very busy end of day for them, it showed. I had a few questions that weren’t very confidently answered, nothing was really explained to me when I was handed the paperwork. Nothing was discussed about payment other than first month free. I wanted to pay 3 months in advance but said I’d come back another day when it was less busy to try and relieve some of their stress. I had to return to ask about a lock as no information was given. When arrived today, the gate code didn’t work. An employee reset it and it still didn’t work. Then the unit we signed for was apparently rented to someone else already so we then had to be switched to another unit. All around very unorganized, unprofessional service.
Samantha K | First ImpressionsI don't know why the rats or mice were in my storage. I did not have food whatsoever.
Alain D | Overall ExperienceAlways the best moving company in Canada and the US.
Olamidotun A | First ImpressionsThank you
Serena H | First ImpressionsVery useful
Olamidotun A | Overall ExperienceMy access code didn't work for me leaving the facility. And I was under the impression that the facility was accessible 24 hrs, but it isn't.
TOM D | First ImpressionsFound a mouse in our storage container,
Sabino U | Overall Experiencemy only issue was the convenience of the storage access hours. I was fine with the standard closing time but it is not very convenient when you arrive 1/2 hour before closing the storage access only to find that when i arrived the overhead door locked making it impossible to complete my task, I am a senior and having to do the extra step to load or unload when the overhead is locked is quite difficult. Staff had already locked the overhead as they were doing their final check before clocking out. When you are advised the unit is accessible there should be something in your information that indicates the overhead is inaccessible 15--30 minutes before the storage unit is closed. Or staff should have shifts that end 15 minutes after the allowed time and do their closing lock up once the storage unit is closed to clients No feedback required. After the couple of times we showed up 1/2 hour before closing we learned not to arrive that close to closing in order to access via the overhead. The first time we could not find anyone to speak to, the 2nd time someone was doing the walkabout inside the storage area and advised us that access was via the door that close to closing.
RONALD G | Overall ExperienceQuick and easy. Staff was helpful. Highly recommend!
Abdul M | Overall ExperienceThank you for being helpful and understanding.
CHAD E | Overall ExperienceColton was super helpful!
VALERIE T | First ImpressionsStaff were very supportive and took the time to answer all my questions and address my concerns . Daniel and team were very customer oriented and gave great service .
Surren R | Overall ExperienceThe entire experience was great . Service and support was professional and terrific
Surren R | First ImpressionsThank you all very much
Asif M | Overall ExperienceThey didn't notify me payments were not going through and that I had a past due balance and auctioned off all my belongings..everything I owned, everything I ever worked for..don't use this location if you value your pisessions
DAMIEN G | Overall ExperienceThe customer service employee named John is excellent. He is very knowledgeable, pleasant and helpful. Need more staff on . John was handling ALL the customers, and it was what most consider the end of month for moving. Containers - very clean, needed. But two expensive!
BEVERLEY D | First ImpressionsThe unit was like new and clean. The staff were all helpful and friendly. The yard was spacious to back up to the unit for loading and unloading.
Muriel R | Overall ExperienceMy only complaint would be the cost at $200 per month for a very small locker.
Agnes M | Overall ExperienceVery helpful staff and great hours for assistance. The faculty had great security and was very helpful for our move.
Rick E | Overall ExperienceI put stuff there and when I came back it was still there. 10/10 will store again
Ryan K | Overall ExperienceWe used storage for a year and very happy with it. Definitely recommend it for friends!
Dmitriv D | Overall ExperienceWould be more beneficial for consumers to be given a weekly rate for partial month rather than charge for the full month of partial use.
Orville H | Overall ExperienceStaff was very friendly and helpful. Nice unloading out of the elements, sun/ Thunder Storm. Nice having access to washrooms.
Agnes M | Online Move InEverything was good. Service was fast and knowledgeable. Lock was already inside. Unit did have some fluff in it from blowing under the door I guess but it cleared out as soon as I had the door open for awhile
Rick E | First ImpressionsEverything was as promised with the on line check in. Staff were great.
Rick E | Online Move InIt was seamless. Booked it on the web and got all the info I needed. Beautiful facility and no issues. Clean and well maintained.
ALAIN D | Online Move Inthey don’t answer the phone allways have to deal with the call centre can’t get any straight answers worst service will not ever use uhaul for storage again they charged another month even after I let them know my locker was empty have to fight them to get my money back and I haven’t yet will not use uhaul again for storage and will recommend to anyone to use different storage facility not happy with uhaul at all
FERNANDO R | Overall ExperienceThe staff in Edmonton and in Winnipeg were above average. Kind, friendly, understanding, knowledgeable, able and willing to help. The truck wasn’t perfect. The driver side mirror wasn’t tight enough to stay in position which could have been dangerous. (Staff in Winnipeg took note) and the engine light turned on part way to my destination. When I called they told me to keep driving. I did and it was fine. But it just added a note of stress. But the truck was clean. The ramp was so helpful and was easy to use The storage facility was like new. All together a good experience. I’d recommend Uhaul to anyone on a budget.
Muriel R | First ImpressionsNeeds lifts.
Babafemi O | Online Move InAm so pleased using uhaul storage.
christianah b | Overall ExperienceNever had a problem good place for storage.
PAMELA V | Overall ExperienceN/A
dennis l | First ImpressionsThe storage facility was excellent. However, I had really terrible service with the staff. They seemed to have a uninterested attitude, like I had inconvenienced them. I really should file a detailed complaint about what happened when I had booked my trailer rentals. I spent 6 hours of my time plus gas, trying to deal with these people. Slightly disappointed with the move-out process, but the facility itself was excellent.
Reginald H | Overall ExperienceThe building was 86 degrees with no fans or AC and also had a set of 10 stairs that was unexpected. The online videos show a service elevator and there's reference to an elevator on placards around the building? I felt terrible for my movers due to both.
Michelle M | First ImpressionsThank you for helping me take over the unit from my ex. I really appreciate that I did not need to be there to take it over.
DANICA H | Overall ExperienceVery positive experience! Staff member was very thorough and pleasant! Would highly recommend!
Alan T | First ImpressionsVery happy with the service this location provides! Will be returning again in the future
Adam C | Overall ExperienceAn elevator would be much more convenient to haul heavy stuff it was inconvenient for the heavy stuff to carry it to the storage and it takes awhile to open the main door too we almost couldn’t get in.
Irene H | Overall ExperienceOnly one overhead door. It was out of service so we had to unload outdoors through sliding small door in extreme cold and wind. (below minus 30 wind chill). The reason I selected this facility is I knew from the past they had indoor unloading. They certainly charge for this convenience! A second overhead door should be installed or at minimum have capability to raise and lower the single door by chain in event of electrical failure. The washroom is also out of service. I was going to try moving again today but door still not repaired. Try spend an extra dollar on 24 hour repair service you certainly charge for having indoor convenience. Especially in this winter weather. So disappointing.
Ken B | First ImpressionsHad to return to office as code didn't work. Had both storage unit codes set to same code. Cold windy winter day and overhead door was out of service. Had to unload out doors in the cold thru small pedestrian sliding door. Storage units were clean and secure. Washroom was also out of service. I had called to confirm open hours as it was a Stat holiday today. Would have been nice if they advised me the overhead door was not working and you had to unload outdoors and carry everything in. Perhaps they should consider removing small slider and install a second overhead door . Overall a very cold disappointing start to our move and very poor impression.
Ken B | Online Move InLoved the staff at the regent location!
Sara f | Overall ExperienceOverall OK, space was clean and elevated about 1 foot from the ground. Price was very reasonable for the two months we used it because I got one month free from renting the moving truck. Just not too happy that the space in front of storage is not salted, we slipped a couple of times.
Melissa F | Overall ExperienceThe bathroom might need some help as it smells and it’s not very clean. Add a squeegee a broom and more shovels so we can remove our snow from our vehicles after they are parked inside for loading and unload.thank you kindly for the service!!
10075461 M | Overall ExperienceI’ve been locked out 2. Ight in a row it’s 7:30pm I can’t access to get into building I was under impression I had until 10-11pm to access my unit I have a van full of my belongings and am wanting to store it in my unit. Not sure how to solve this problem as it’s very frustrating.
Kevin M | First ImpressionsWould be nice to get refund for the days that were payed for. I was payed up till Dec 23 2022 and ended contract on Nov 28 2022 thinking I would be reimbursed for days not used but was told Uhaul doesn't reimburse for last days not used... just sayin .
Leonard W | Overall ExperienceNot to do with storage but I have called in for my refund for one time I had a truck and still have never received it. Just kinda crappy everyone keeps passing me off and I spent a lot of trucks and storage.
Sheryl k | Overall ExperienceAlthough some staff spent a lot of time on their personal phones and sometimes ignored customers, overall, my experience was good.
Jo A | Overall ExperienceI enjoyed all the services they gave me. it was a pleasant experience.
Bridget D | Overall ExperienceFront counter staff was phenomenal.
Brandi S | Online Move InYour employee "David" told me I had not reserved a storage locker although I did. It took him about 30 mins to locate me on his PC. Took another 20 mins to locate & show me how the codes work as he jumped from one code access box to another. He was totally incompetent and did not know what he was doing. Very frustrating. Everything else with Uhaul was absolutely fine.
Mike K | Overall ExperienceAmazing service from everybody. After my free period of 1 month I made a mistake and didn't inform the staff that the storage locker was no longer needed. The problem was resolved and I was extremely happy with the outcome.
Richard G | Overall ExperienceExcellent service all around!
Jeff M | First ImpressionsRates are high, it's a struggle to afford them. Motivated to move out before getting dinged for another month.
Les R | Overall ExperienceI have no complaints!! Staff was friendly, service awesome!!
MARY T | Overall ExperienceI thought it was 24/7 access otherwise it’s excellent.
Randolph S | Online Move InTrying to phone the regent location to sign out of our storage locker was like pulling teeth. We never actually could get in contact with anyone
Mary s | Overall ExperienceGreat access, very clean and tidy. Cart availability was always satisfactory. If required and space available I will be back. Rates are very reasonable for being a controlled climate storage.
Ethan K | Overall ExperienceRaejane is the shyt!! Hands down your best employee!!😝
MICHAEL B | Overall ExperienceAlways have great customer service when I rent with uhaul.
Maureen E | First ImpressionsVery good
mike s | Overall ExperienceFor the price you pay you would think we could have 24 hour access.
CHRISTOPHER Z | Overall ExperienceAppreciated the convenience of the outdoor drive up unit.
LADONNA N | First ImpressionsStorage units were clean, heated and easy to load and unload from. Dollies were available. U-Haul truck was parked inside during moving. One unit had a spill (possibly cleaning detergent) from an above unit run down along the wall and onto some of our bins and a chair (manager was made aware).
Cecile K | Overall ExperienceNothing wrong with the staff or the place itself. However did get water damaged items and they are unsure of how. Units need to leak proof.
Kailyn Y | Overall ExperienceThe only problem was it was extremely hot inside the building. It was a sauna experience more than storage.
Angela F | Overall ExperienceIt was very hard hauling the stuff to where the storage is I didn’t know you had handicap storages I would have got one of those and they didn’t have no elevators I’m 66 years old but it’s a good thing my kids helped very tiring to haul the stuff to second floor
Irene H | Online Move InI love no small talk I needed storage and truck , having a crappy weekend didn't want how is your day . Love the way I was treated would definitely recommend. For no air conditioning they were as nice as sunshine .great service
jared m | First ImpressionsUsing Uhaul storage with 24 hour access was a big help for short term storage between residences
Mark B | Overall ExperienceReJane was very helpful with the whole experience. Everything went smoothly with her help.
Shane D | First ImpressionsA few times i wish you had been open later. 7 pm is a little early considering its still light out and by the time ppl get home from work, get supper, then get down to ur facility, doesnt always leave a lot of time. Staggered staff hours option?
Cheri S | Overall ExperienceOur experience of moving from BC to Winnipeg was greatly facilitated by using over 12 U-Haul boxes that were hauled all the way from BC to their local storage in Regent Street. Janna worked hard to accommodate the delivery to the rented house and then to our new home. Overall a very satisfactory experience!
JOHN M | Overall ExperienceOverall it was good. The day we moved out there were no dollies in the area where we were so I walked over to the other side where someone was operating a fork lift. The operator was very rude and scolded me for being on that side of the storage area. She didn't ask if I needed help she just yelled at me for being in that area.
Jolie V | Overall ExperienceHave not yet moved in
Malley D | First ImpressionsVery clean, well lit,.safe facility. Love it!
Cheri S | First ImpressionsI use u-haul often for my work needs, the staff are always helpful and friendly. This is my got place, for moves and storage of other peoples stuff.
SAMANTHA B | Overall ExperienceI have always used U-Haul storage as it has always suited what I needed large or small.
Donna B | Overall ExperienceExcept for the fat kid with the bad attitude when I returned the truck, who acted like I was interrupting his quite time. I’ve never experienced any issue’s with any staff member at anytime. Great facilities, your stuff is safe at all times…
BRUCE M | Overall ExperienceNo issues. Easy access, loved being able to drive in and just load up or unload. Pricey but worth it for the convenience. Very clean, staff very friendly and always willing to help.
Irene W | Overall ExperienceExcellent facility and helpful staff. Would definitely recommend this U-Haul storage site.
Cathy M | Overall ExperienceMy name is Barbara Illingworth I am from Regina Sk. Due to a faulty gas light on the uhaul try k that I rented along with them western regional manager that why my life is in uhaul storage in Winnipeg Man.I would like to know where my belongings are and who moved them and why they were move. Please email me at barbaraillingworth04@ gmail.com with following information or a person odepartment where I can get this information thank you I will never rent a uhaul truck or storage unit again and will mot recommend uhaul company to anyone in fact I would recommand people never to rent from truck from uhaul company.
ROBERT O | Overall ExperienceLeft message for call back with manager and never was called. Sad to see me go? You guys ended the service! My point is that you need better organization vs all automated
Daniel G | Overall ExperienceI would like to express my thoughts about the lack of Information when I made my reservation. The price I was quoted was for the upper level so I had to pay more for main level. I was also not informed that I had to use a specific lock to be purchased at the facility. I called the facility and spoke to the manager who told me that the rep at the call center I talked to did not know a out the stipulations for their facility and I said they should be. I was not very happy about having to pay $25 more per month and would like to receive some type of compensation. I look forward to hearing from you with respect to this matter.
patricia h | First ImpressionsThe cleanliness of the washroom was impressive, the ease of using the website for everything I needed to do/manage was a huge benefit. I would definitely recommend it to others.
Kelly M | Overall ExperienceI was very pleased with the process produced from Kira Flett. She is a assets to the company as very polite and explained every thing very proffesional
david h | First ImpressionsI have used this facility a few times for storage and will continue to use it when necessary.
Michelle B | Overall ExperienceExcellent staff Excellent customer service.
LYN A | Overall ExperienceI love their service, they’re friendly and efficient The locker was very clean and well maintained.
heather s | First ImpressionsAll good. Thanks!
mike B | Overall ExperienceDid not listen to me when I told them I was done with my locker. Charged me without authorization. Never dealing with uhaul again.
Shania U | Overall ExperienceEasy access, clean.
Slawomir D | First ImpressionsI have had 2 storage lockers at the storage facility on Regent Ave. for several years and I am very happy with the cleanliness and lighting ... and the indoor temperature is comfortable. The office staff is friendly, helpful, and patient. My recent move-out was simply to trade a small locker for a medium-sized one.
JEANNE T | Overall ExperienceHad to upgrade to a larger storage unit while actively moving items in for storage, very helpful staff that assisted with that move.
Cathy M | First ImpressionsInstructions were not clear when moving in , and when having issues , upon requesting some help through the speaker , no help was provided and workers who were in the building completely ignored rather then help.
Krista J | Online Move InNo complaints. Excellent storage locker facility.
Michaela P | Overall ExperienceVery confused about why U-Haul would not make masks mandatory while inside the storage warehouse. I feel that it is disingenuous to claim the space as a private location, therefore exempt from enforcing a mask policy. An average of 10 people have been dying every day in Manitoba for the last couple months. It is a very simple policy to enact to ensure your customers (and the communities) safety. This is pretty much the main reason why I closed my up my storage account and why I would not recommend U-Haul to someone else for storage. Wear a mask.
Andy B | Overall ExperienceThe girl who helped me when I checked in (I'm so sorry I forgot your name, I'm terrible with them) was very helpful and very nice! :)
Stefany S | First Impressionsit was very hard to see inside the unit once it was full. Some extra lighting would help!!
LINDA A | Overall Experiencecancelled the storage unit and was harassed for a year for payment due to staff error in cancelling.
Jillian K | Overall ExperienceHorrible place to contact and talk with someone. Plus all the xtra fees added Especially a $3.00 charge to make a Phone payment RIDICULOUS !!
david m | Overall ExperienceWe were on this locker a year and a half An auto payment went through Sept 20, we were at the store on the 21st to ask for a payment reversal since we have emptied the locker since last month. Manager said no, we had to pay for the whole month, no consideration for loyal long time customers... Won't ever use them again.
Marianne V | Overall ExperienceJust one miss! Because I rented the trailer for a one way move (?) U Haul offered one month free storage. It was in our reservation but the service person did not pick up on the offer. He charged my card for the first month and I now have to call next month and let your people know to not charge me for second month,
Lorne W | First ImpressionsI found it really convenient to drive in and my storage locker was very close by. These two things I loved the most!!! Will be a. Repeat customer.
marija K | Overall ExperienceYour service is very benefits for us. Many thanks! Suggestion: please provide an access to communication with Deaf customers. Thanks
Alexandra C | Overall ExperienceThe website registration is absolutely impossible to complete. It forces you to have a second contact but that person cannot have the same address or phone number that you are listing. It won’t allow work phone numbers or addresses to be used. After several tries I was successful the first time, needing a second unit (because website information was inaccurate about the correlation between unit size and size of apartment/house furnishings it fits) I was unable to book it online as it had already associated all the phone numbers I had used for the previous booking and I don’t have others I can use. Updates to the website content and booking system are imperative.
Kalyn M | Online Move InMy month long rent for a parking spot ended on August 11th. I went to pick up my trailer on Regent and got a charge of a full month between August 11th to September 11th and had to pay 94 bucks for a full month that I won't use. I won't be storing anything there again. I should have paid a daily or weekly fee
mark j | Overall ExperienceDont like customer service , very rude , romm was wet
bhupinder s | Overall ExperienceI stored my RV. It was easy to access. I could remove and return very easily without undue maneuvering around other vehicles. It was mouse free.
Jacob D | Overall ExperienceI found it hard to get though to someone when calling, 20 -30 minute wait times. Was told by call centre operator that the end and beginning of the months were the busiest time for its moving day ... I found it easier to just drive in than deal with the call centre As soon as I pulled into the Regent facility I had some help me almost immediately ... very pleased.
Harold S | First ImpressionsWe were quick to move our things after the first month free because we could not afford the regular rental price. We have had to empty and move everything to a cheaper storage unit that is just as clean and easier to get to.
JAMES Z | Overall ExperienceEvery time I have gone to grab items from my locker, the bathroom is always out of order. The septic tank always seems to be full. Also, I paid for a full months rent, and I was out a little over a week after my payment. It would be nice to get a credit for the time I didn’t occupy the space. Great money maker for your company but if someone leaves prior to the end of the month, a refund of the time not being used would be great. Basically a waste of $202 from March 12 to March 21.
tammy s | Overall ExperienceI placed friendly staff. However, we had to ask a staff member how to open garage door. He made us fell dumb that we didn’t know to hit the correct button to open door when he came to main loading area to show us. We were very happy otherwise with the stage facility.
Lisa J | Overall ExperienceIt’s very useful to store ur belongings
Christopher T | Overall ExperienceFacility should be accessible 24 hours without charge
Gabriella S | Overall ExperienceService was very good. I would use again and recommend. Some initial trouble with access code & 24 hr access, however was rectified by helpful staff.
Marjorie K | Overall ExperienceThe staff were really wonderful. They were informed and so helpful. An amazing facility.
Janice h | Overall ExperienceVery clean location. Staff was wonderful. Will use again myself when needed and highly recommend to anyone. A great group of people.
Sandra P | Overall ExperienceThe facility was clean and secure I would absolutely recommend.... My only problem really was the hours should be open later and have sufficient staff! I waited alone in the store for 5 mins??
Tammy B | Overall ExperienceThe manager of the store on regan ave deserves a million bucks and a trip to Fiji. He is absolutely FANTADTIC!! Will recommend U-Haul to EVERYONE!!
Michelle C | Overall ExperienceThe staff was amazing and very helpful. Thank you!
Doris K | Overall ExperienceChecked in and out like a breeze
Maddisson M | Overall ExperienceI had very little interaction with the staff only a couple and were handled promptly and professionally.
IAN A | Overall ExperienceGood clean storage facility with easy access.
Henry S | Overall ExperienceThe instructions on the sign weren’t super clear about how to use the keypad. It was confusing to have to sign in at one station and then sign in at another station to open the door.
Melanie M | Overall ExperienceLiked being indoors and heated
George H | Overall ExperienceThank you for your AWESOME SERVICE .
Maher A | Overall ExperienceNice and clean establishment. Friendly and helpful employees!
Jennifer H | Overall ExperienceWe have used U_Haul facilities on Regent Ave. numerous times and have always been pleased with the service - one exception! April 22, 2017 storage locker mix-up / was amiably corrected. Thanks, Jake
Jacob D | Overall ExperienceStaff was rude and obnoxious. Very difficult to deal with and disappointed with my experience. The customer service or lack there of provided by Skylar and Samir was very poor and unpleasant.
Brianna L | Overall ExperienceVery good
tom w | Overall ExperienceBecky was great and really helped with dropping off and picking up my Ubox in a timely matter and very professional. I would use the service again!
adam e | Overall ExperienceThe worst part of our uhaul experience was that no one contacted us to let us know our u-box had arrived from Toronto. Pathetic that you can't even email. Customer service was rude and unhelpful.
Nora D | Overall ExperienceI was very satisfied by the employees. very friendly, explain clearly the process and will recommend friends in case needed a storage
Catherine B | Overall ExperienceIt really is unethical that you do not refund any amounts paid for a storage unit when you move out of it before the next due date. I will never again use U-Haul and I will be sharing this incident.
Cindy G | Overall ExperienceI am pleased
LORY G | Overall ExperienceMichael was a very kind young man. He tried to help me with the password for the machine when the machine wasn't working. You have a very fine young man working for you.
mark o | First ImpressionsGreat service. Staff was knowledgeable and explained all options and how the system worked.
jason g | First ImpressionsI wa able to access my 2 U-boxes even on short notice. Everytime I call the call center 3rd party I think it was, I get a prompt call back from the facility. Overall experience with U-haul was good.
Vanessa M | Overall ExperienceBad experience
Kimble C | Overall ExperienceVery pleased with this self storage experience
Jon M | Overall ExperienceI had to wait 2 hours before I could start filling the container as we received the u haul with a lock on it and no one gave us a key. Uhaul forgot the moving blankets at time of pickup. Poor service.
camelia k | ReservationVery helpful
David N | ReservationIt was good
Calvin T | Overall ExperienceCostly. Ad says 24 h access but not to go in.dangerous ramps having to use; no way of pulling truck in after 7, resulted ankle injury/damaged furniture. Had to pay movers $200 extra, door wouldnt open
heather l | Overall ExperienceThank you for the opportunity to use the storage facility at your location
Klaus F | Overall ExperienceSkylar was excellent. The facility was clean and well kept. The storage locker is secure.i was impressed.
Jason S | ReservationMy experience was good
Marion A | Overall ExperienceThe use of the ubox was great. Waiting 20 minutes on phone to het receipt not good. Also had to go to different location to get trailer.
Richard J | Overall ExperienceRat poison (I think) was spilled all over the floor of the storage unit.
hailey c | Overall ExperienceI appreciated the all weather, climate controlled storage facility. I wish you had a truck with a lift gate.
Jacob D | Overall ExperienceVery impressive unit
WALTER P | Overall ExperienceStaff were very pleasant to deal with.
NICOLE N | Overall ExperienceThe customer service at this location is fantastic. Best storage facility in Winnipeg (Regent)
Nicholas S | Overall ExperienceWe only dealt with the facility by phone but found the service friendly and helpful. Delivery of our uboxes was prompt and professional as promised. Don't send emails different than phone contact info
BARRY L | Overall ExperienceReally appreciatd the free one month storage locker.
Janet S | Overall ExperienceI was very satisfied with my experience with the UHaul storage facility on Regent Ave.
Carmela A | Overall ExperienceRating is Double 0 star or even lower. They mess up my records & my credit card was not entered in their system properly. I gave my credit card to manager&2 staffs. Did not pay me back for the call
mia v | Overall Experience