Customer Reviews for U-Haul Moving & Storage at Rockdale Ave

1,310 reviews

105 Rockdale Ave   New Bedford, MA 02740
(Limited parking)

(508) 997-1133

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(508) 997-1133

105 Rockdale Ave
New Bedford, MA 02740
(Limited parking)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Hello I have been in a serious situation where after over 3 years of having my storage I temporarily could not pay. I am looking for help in retaining my personal property which means the world to me. This is not a way that a customer who has paid your company thousands of dollars deserves to be treated. Please help me. I can be reached directly at 774 518 5903 and winstonbennett1234@yahoo.com

Winston B  |  Overall Experience 
Rating:
5.0

I have worked with the public all my life and the public can change you the gentleman that received me never had a bad response always pleasant you can't find people like that any more you could learn a thing or2 from him

DULCIEANN M  |  Overall Experience 
Rating:
5.0

The staff is very helpful,,knowledgeable and patient as I always forget how to use my entry card.

PATRICIA F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER V 
Rating:
3.0

Customer did not leave a comment.

Sonia C  |  Overall Experience 
Rating:
5.0

Very professional

KRISTOPHER R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Q 
Rating:
5.0

Customer did not leave a comment.

VITORINO C 
Rating:
5.0

Customer did not leave a comment.

FREDIS H 
Rating:
5.0

Customer did not leave a comment.

ZOILA O 
Rating:
5.0

Customer did not leave a comment.

GAIL P 
Rating:
1.0

Use any other company to help facilitate your move

KEVIN L 
Rating:
5.0

The good people there go out of there way to help us. Thanks for being a real professional. Dr. Tommy children cancer reacher

THOMAS M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sheryl G  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

da s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MACEO B 
Rating:
5.0

Thank you good place and Segurative for Hant

JOSE C  |  Overall Experience 
Rating:
3.0

Some staff were very pleasant but some weren’t. Store wasn’t always open when it was suppose to be.

Christine M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONISHA B 
Rating:
5.0

Customer did not leave a comment.

MANUEL L 
Rating:
5.0

excellent service and equipment. Thank you!

DUARTE S 
Rating:
5.0

Professional and helpful.

Cory P  |  Overall Experience 
Rating:
5.0

Great service!

BRUCE G 
Rating:
5.0

Customer did not leave a comment.

CHAQUIRA S 
Rating:
4.0

Customer did not leave a comment.

Delexis C 
Rating:
4.0

Customer did not leave a comment.

brian e  |  Online Move In 
Rating:
5.0

Mr Williams was a great host. Handled my move in. I will definitely rent again and will tell all my friends.

David B  |  Overall Experience 
Rating:
2.0

I cut ties because every year my rent was increased and I been there for years . I missed the payment and y'all made money off of me because of late fees every month for at least 3 years but still increased my rent

JOSHUA I  |  Overall Experience 
Rating:
5.0

This location has an outstanding customer service. with very pleasant staff that consistently greet you with a warm smile and always make time to listen to what you have to say. I greatly appreciate the quality of their work, and base on your need the staff will provide you with the exact product that you are looking for. I was very pleased with the service provided.

JOHANE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAVI C 
Rating:
5.0

Staff was extremely proactive, helpful, friendly and professional, both renting, and returning.

IAN D 
Rating:
5.0

Nothing. Lorenzo is great! We’ve had trouble in other locations but never here.

GLENN G 
Rating:
5.0

I would use the facilities again and recommend to friends

MIA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN R 
Rating:
4.0

Customer did not leave a comment.

ROBERT F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy R 
Rating:
5.0

Great customer service. Very polite and quick service. Thank you I will refer others to you.

MARION G 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN M 
Rating:
3.0

Price was too high staff was to rude ended up moving to another storage facility for way less

mark s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARIEN M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHARON L 
Rating:
5.0

Customer did not leave a comment.

Sheena R 
Rating:
5.0

The manager was very knowledgeable and respectful,it was a pleasure doing business with him!

darell k  |  Overall Experience 
Rating:
5.0

A little pricey.

STEVEN S 
Rating:
5.0

Customer did not leave a comment.

Rachel S 
Rating:
5.0

The people that work there are so awesome. Very polite love doing business at that location.

DAVID C 
Rating:
2.0

Climate controlled????? My furniture got ruined in there after many years.

AVA L  |  Overall Experience 
Rating:
5.0

Everything was great 👍🏼 👌🏾

RALPH C 
Rating:
1.0

Customer did not leave a comment.

frank c  |  Overall Experience 
Rating:
5.0

Nothing to fix here. I've been using this location for years. Always has what I need. Very nice employees. They are always full of information. Thank You. UHaul

NICOLE L 
Rating:
4.0

Customer did not leave a comment.

BRUCE R 
Rating:
5.0

Customer did not leave a comment.

BRENDA N 
Rating:
1.0

I’m sorry but I wouldn’t recommend uhaul to anyone. You allowed the furniture that I paid the uhaul for and moved in the unit with my sons and Matthew get auctioned off because you wouldn’t let me pay for it to get out because of a wife that wasn’t on the lease at all and had no rights to anything. My daughter really wanted that furniture for her apartment, it was the only stuff left that she had that was her fathers the wife wouldn’t even give her a sweater or anything to remember what he smelled like .sentimental things can’t be replaced and are priceless . Do BETTER UHAUL . My name was on that unit and Matthew passed away I should’ve been able to empty the unit when I wanted to . I pray nobody else is put in this situation due to your poor judgment

MATTHEW M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L 
Rating:
5.0

Customer did not leave a comment.

LOUIS M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O 
Rating:
5.0

Customer did not leave a comment.

YADIRA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE R 
Rating:
5.0

Everything was perfect.

KATHLEEN T 
Rating:
5.0

Customer did not leave a comment.

BRUCE B 
Rating:
5.0

No improvements necessary. Excellent!

JULIE H 
Rating:
5.0

Buen servicio muchas gracias

JUAN R 
Rating:
3.0

Picking up and dropping off was slower than in the past due to computer issues.

Jeremy R 
Rating:
5.0

Thank you! Mr Williams is amazing appreciate you and your kindness

Ebony D  |  Overall Experience 
Rating:
5.0

This is the best spot around

JORDON L 
Rating:
5.0

Customer did not leave a comment.

EDSEL E 
Rating:
5.0

Maybe they could create some space in the parking lot but overall this U-haul Store was great. The employee who helped me was knowledgeable and polite. He was very good at explaining and he was an asset to your company.

KEITH F 
Rating:
4.0

I will let me know my real rating afterwards an about a 3 weeks or so before I can I see what is really my input

SUSAN B  |  First Impressions 
Rating:
5.0

Very friendly and helpful clerk in office.

ANDREW S 
Rating:
5.0

Great store~

ERICKA D 
Rating:
4.0

The younger guy is fantastic. The older guy is very grumpy and unhelpful. I would have given five stars otherwise.

DAWNA C 
Rating:
5.0

Customer did not leave a comment.

BRUCE G 
Rating:
4.0

everything went well and the counter guy was nice

MICHAEL R 
Rating:
5.0

Got good and quick service.The agent was very pleasant.

RICHARD T 
Rating:
5.0

Keep doing what you are doing The two guys that were working today provided excellent customer service and it was a pleasure dealing with them

MICHAEL D 
Rating:
4.0

Customer did not leave a comment.

CHERYL B  |  Overall Experience 
Rating:
5.0

Representative at location on 8/14 was very friendly and helped with install of tow ball which wasn’t on truck.

William H 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H 
Rating:
4.0

Customer did not leave a comment.

ISSIFOU K 
Rating:
5.0

Staff always friendly. Excellent place for storage. I recommend it to everyone

Clebio d  |  Overall Experience 
Rating:
5.0

The gentleman was pleasant to speak to very helpful. Everything was a breeze.

Joseph F 
Rating:
4.0

Employees were friendly

Lora-Lee S 
Rating:
3.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

Customer did not leave a comment.

Erica L 
Rating:
5.0

Customer did not leave a comment.

Carlin M 
Rating:
3.0

Usually good experience, bu tthis time, the U-haul computer reservation system was down and messed up my whole day. Pathetic for a large company. No warning. I used the app and it looked normal but when I got to the location, the manager could not rent anything. No notice that the system was down. Must have messed up your agent big time/ Looking for alternatives next time. U-Haul should offer compensation.

MARK L 
Rating:
5.0

Customer did not leave a comment.

stephanie a 
Rating:
5.0

Customer did not leave a comment.

lynnette l 
Rating:
5.0

Lorenzo is the man!!!!!!!!!!! Been renting trucks from this man for over 20 years

adrean F  |  First Impressions 
Rating:
5.0

GREAT SERVICE

ANDREW C 
Rating:
5.0

The gentleman that helped me Saturday afternoon at the Rockdale Ave location was so sweet. He was very humble and made the transaction very easy. I was having a hectic day and needed a truck last minute. I swear when I went in there and interacted with him my whole mood changed. I dont remember his name but he was an older blk man with glasses. He reminded me of one of my very favorite uncles that passed when I was younger. 😊

Quiana B 
Rating:
5.0

Customer did not leave a comment.

Krista H 
Rating:
5.0

Customer did not leave a comment.

Marin B 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

TRACY L 
Rating:
5.0

nice clean truck, ran well

ANDREW B 
Rating:
5.0

Customer did not leave a comment.

Duarte S 
Rating:
5.0

Excellent customer service, clean truck easy access and parking.

Maureen M 
Rating:
5.0

Justin (the employee working) had the best Custumer service I have ever experienced Easy, fast, efficient.

Michael O 
Rating:
5.0

Customer did not leave a comment.

Brendon D 
Rating:
5.0

Staff friendly,helpful and cheerful great experience!

darell k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

lynnette l  |  First Impressions 
Rating:
1.0

I had my stuff there for 2years and had the biggest storage unit on 1st floor #1207 1 storage away from.the Climate control and all my stuff got mold and ruined ! I had to hiring a cleaning service to clean out my storage and had to get rid of so much stuff I was heart broken I tried to put a claim in and they did absolutely nothing for me because I had no insurance 😢 Memories photos dresser's mattress two Ac's about five bags of kid clothes baby crib baby mattress a lot of unopened stuff in toys about 3 bags of shoes jewelry box ,$2000 drum set ! movies a fan An automan , a lot of comforters and sheets! I sped $6,782 for basically nothing I got to save a few things but not those ! So be careful even if you haven't insurance.The guy did say they don't like to pay out.Though just make up an excuse and say you moved it in the rain ! Which is silly cuz I would I move in the rain !

GALENA G  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Chris R  |  Overall Experience 
Rating:
5.0

Thank you for your service

Kevin D 
Rating:
5.0

Customer did not leave a comment.

Raelyn P  |  Online Move In 
Rating:
5.0

Nothing at all everything and the gentleman was thumbs up 👍🏽

Dinah A 
Rating:
5.0

Customer did not leave a comment.

Brendon D 
Rating:
5.0

Customer did not leave a comment.

INA B  |  Overall Experience 
Rating:
3.0

The rate increased 3 times in 1.5 years. Don't know why but was once told pest control. Pest control should be standard for storage facility & done on a regular basis. Also should not be the responsibility of the customer to pay for it.

DIANE G  |  Overall Experience 
Rating:
5.0

lower gas charge/ mile

Roman M 
Rating:
4.0

The staff was great

Tim L 
Rating:
5.0

Customer did not leave a comment.

Duarte S 
Rating:
5.0

Customer did not leave a comment.

Timotthy E 
Rating:
5.0

Customer did not leave a comment.

Gale R 
Rating:
1.0

TRUCK WAS DIRTY LOUD AND DAMAGED

Sarah H 
Rating:
4.0

Customer did not leave a comment.

Rodney W 
Rating:
5.0

Best Manager you've had there , give him a raise don't lose this guy he's the best hands down.

shawn m  |  Overall Experience 
Rating:
5.0

The gentleman that rented the van in New Bedford, MA was incredibly nice and knowledgeable. I understand he will retire soon and will miss his great customer service. Thank you!

Christopher P 
Rating:
5.0

It was good

Adam R 
Rating:
5.0

Customer did not leave a comment.

MEGHAN D 
Rating:
1.0

Person running this location had ZERO customer service skills. After waiting 6 minutes to be "verified" via the app check in process I asked if he could just do it. I was rudely told to "just be patient" and that it would take some time but eventually go through and that he couldn't check me in any other way. I asked if this was a new process, as every other uhaul place just takes my license, taps a few keys on the keyboard, and has me on my way. "Calm down, it will go through eventually" he said. Finally is goes through and tells me to find the truck. I ask for the keys, "follow the directions" he snaps. I go to open door and he snaps, "you don't need to go outside, just follow the directions in the app." - that's what i was doing... The entire encounter was beyond frustrating and disrespectful. 9 minute process start to verification is unacceptable. I got there at 350pm for a 4pm appt and finally started truck to leave at 4:07pm - 17min to check in??? Will never rent from this location again, and in fact, may just go to penske next time.

Genevieve A 
Rating:
5.0

Customer did not leave a comment.

Nicole L 
Rating:
5.0

Nothing

FREDERICK R 
Rating:
5.0

The attendant very helpful and respectful as well. This location is a good place to go and this person that took care of me deserve employee of the month. Wonderful job, thank you.

GILBERT G 
Rating:
1.0

Customer did not leave a comment.

joao s  |  Overall Experience 
Rating:
3.0

Very nice to deal with. Easy pick up and return.

Richard B 
Rating:
5.0

Keep it going👍

Edward O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
1.0

Lorenzo was very rude. He stated things that were inaccurate and did not act in a respectable manner. I had the truck back within 24 hours and he proceeded to charge for an additional day. When we picked up the truck, the vehicle had a lock on it that we were unable to unlock. We had to spend over an hour traveling to go back to the store and have it unlocked after applying a generous amount of wd-40. I do not appreciate being pressured by Lorenzo instantly upon arrival to the store, as well as being called at 7 in the morning on a Saturday.

Jarell N 
Rating:
5.0

Customer did not leave a comment.

Spencer C 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

Customer did not leave a comment.

Kendell B  |  Overall Experience 
Rating:
4.0

Make sure to explain there's a mileage limit, and it will cost $1 a mile over the limit. I had no idea

Eric P 
Rating:
3.0

Diego was misfiring was not properly cleaned check engine indicator on

DELEXIS C 
Rating:
5.0

Customer did not leave a comment.

JOSE C 
Rating:
1.0

Recieved truck on empty they guy marked it with a pen at pick up on contract and inicial and this guy was trying to charge me and didnt allow my service dog in the office or lobby wich i yelled at him and told him it was federal so he says he's afraid and then he says he was alergic to dogs well thats not my problem..,he was rude there's a little more to the story but i will stip,,the experience was just uncalled for and horrible.!!

ARIEL A 
Rating:
4.0

Customer did not leave a comment.

TANESHA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Been using u haul for manny years now over 20 plus years , always been having a great experience .

CARLOS D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L 
Rating:
3.0

Customer did not leave a comment.

Georgia G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMAYRA V  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JAQUELINE C  |  Overall Experience 
Rating:
5.0

Staff listens well and are patient and very helpful. Have used this facility many times and recommended it to friends and family.

Lewis W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY F  |  Overall Experience 
Rating:
1.0

I couldn't get into my unit 3 time wrong card and wrong keys

francine a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKLYN D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rechelle p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rayna S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RON D  |  Overall Experience 
Rating:
5.0

Lorenzo was friendly and very helpful and the facility was clean, well lit and temperature controlled. Our storage experience was great at this U-Haul.

Christina P  |  Overall Experience 
Rating:
5.0

I moved out November 23rd not December 4 at swim thing you need to check I do not want to have that on my credit card this month. Otherwise everything is fine.

IRENE B  |  Overall Experience 
Rating:
5.0

Very pleased and was able to get the unit upon calling for availability. Staff very polite and knowledgeable

GWENDOLYN F  |  Overall Experience 
Rating:
4.0

Compared to other Uhaul locations regarding self storage the customer service was very good. Great instructions. The counter person however was a little difficult to work with. Abrupt. Looking down as he spoke. We didn’t have our ducks in a row so understandably it was a difficult service. We weren’t use to such a specific not so flexible process. But we’re good

Andrew M  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DIANE H  |  Overall Experience 
Rating:
4.0

You did not honor my 1month free for storage, it said all uhaul facilities… I was told your management doesn’t except the internet 1 month free nor the handed out coupon

JAMES D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSELYN M  |  First Impressions 
Rating:
5.0

Loved everything about it

FERNANDO P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyrone w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANNA H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Doreen G  |  Overall Experience 
Rating:
4.0

Need more carts

GWENDOLYN F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cindy s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA W  |  First Impressions 
Rating:
1.0

No bathroom facilities open in the morning, unless and until the office is open, after 9 o'clock. Access is from 6am to 10pm the bathroom should be open during those hours. Customers shouldn't have to leave to go home or elsewhere to use the bathroom.

JOSEPH B  |  First Impressions 
Rating:
5.0

Everything is perfect and the employee are so nice God bless you all

FLOL C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raynel F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Athena B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jenna T  |  Overall Experience 
Rating:
5.0

Staff was very nice & helpful

Dawn F  |  Overall Experience 
Rating:
5.0

Only complaint is the floors. Too bumpy. Always causing items to fall off the trucks. If that is addressed the place would be perfect.

WALTER G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward O  |  First Impressions 
Rating:
5.0

Highly recommended! Clean, well lit, secure access. Staff is friendly and very helpful. Prices for temperature controlled space is the lowest in the area. If the bathroom facility were available during all hours (not just office hours) it would be perfect - but then some storage facilities don't have bathrooms at all!

Lewis W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristal D  |  Online Move In 
Rating:
3.0

the facility was not well kept. Dirty bathrooms, dirty elevator. mice dropping’s and urine on some if my clothing and belongings that were in bags and boxes. mice got everywhere even though there was micr trap inside my unit

TANYA G  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ANITA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betty m  |  Overall Experience 
Rating:
5.0

The General manager is very polite and helpful

MELISSA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIARA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ami S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBBRA D  |  Overall Experience 
Rating:
5.0

Lorenzo & Justin are wonderful

MARLENE H  |  Overall Experience 
Rating:
2.0

I’ve used this facility for many years and this last year horrible. Things in my unit were stolen district manager was rude and sarcastic didn’t want to help. There’s cameras everywhere but he said no. No daily walkthroughs apparently because the stuff was stolen and no help. The general manager was a very nice man. I left put in for my unit to be canceled and your company still took out a month rent. I’m on disability and taking out 120$ is big to me. I am so disappointed in this facility and the fact no one has gotten back to me about my money being returned

Gloria H  |  Overall Experience 
Rating:
1.0

Units are overrun with cockroaches and pests. Homeless people are living in units and prostitutes are running their business there. The place is an absolute nightmare and even though it was brought to the attention of the people working there, nothing was done.

tammy m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEVIN G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON V  |  Overall Experience 
Rating:
5.0

Awsome

francine a  |  First Impressions 
Rating:
5.0

The service from Lorenzo was excellent. I would recommend Uhaul to my family & friends. Thank you !!!

Dawn F  |  First Impressions 
Rating:
5.0

I’ve had this storage for almost 6 years never any issues !

ASHLEY B  |  Overall Experience 
Rating:
5.0

Rockdale location New Bedford Ma Lorenzo is the best!!! very helpful and very patient

EDWIN D  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

RICHARD N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie P  |  Overall Experience 
Rating:
3.0

Kind staff easy access but the units itself are not very sturdy or secure.

Ami S  |  Online Move In 
Rating:
5.0

Lorenzo was extremely professional, courteous and knowledgeable which made my experience enjoyable. He is an exceptional ambassador for your company.

Robert M  |  First Impressions 
Rating:
5.0

The place is awsime

francine a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTORIA A  |  First Impressions 
Rating:
5.0

Nice and clean plus secure 👌 👌👌 Thx !!!!!!

Timothy P  |  Overall Experience 
Rating:
4.0

The staff was very helpfull.

ESPERANZA E  |  Overall Experience 
Rating:
4.0

The locks are hard to open. It would always take 3-4 minutes to open.

david s  |  Overall Experience 
Rating:
3.0

Every time you to place to get a new manager every few months they up fees started paying 75 by time I move out it’s 127

frank m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig M  |  Overall Experience 
Rating:
5.0

Great customer service thx 🙏

CATHLEEN S  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

dallas c  |  Overall Experience 
Rating:
5.0

The staff was very kind and helpful. The space was clean and there were an abundance of carts and materials for storage needs available. I would absolutely recommend!

Sara O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory P  |  First Impressions 
Rating:
5.0

Awesome convenient for us

Catherine A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina D  |  Overall Experience 
Rating:
5.0

Alphonso is an outstanding employee. 👍🏽

david s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mindy b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARIELA A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

scott m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tania O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james g  |  Overall Experience 
Rating:
5.0

Great customer service and management!

paige p  |  Overall Experience 
Rating:
5.0

The staff has been very personable. Thank you.

Faith K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGEL E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill O  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEAN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacquene S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rosa P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mario m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loree E  |  First Impressions 
Rating:
5.0

Understanding and well maintained

iris c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kerry s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

melvin A  |  Overall Experience 
Rating:
5.0

Whenever we need storage or a rental always use same uhaul you are great

Gloria H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kerry s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne R  |  Overall Experience 
Rating:
4.0

My unit was on the fourth floor and the wood section of the floor is in terrible shape! It’s a rumble strip making it extremely difficult to push a cart without having to pickup items that inevitably fall off. It’s really bad but the customer service was extremely kind and helpful.

William M  |  Overall Experience 
Rating:
4.0

The only reason I said no on communication was because the times we could access it changed every time that we called

Sandra M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHARLENE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanita G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fred g  |  First Impressions 
Rating:
5.0

The two men who helped me on January 4,2022 at 9:54am was outstanding. They did a great job and was very kind and helpful. Great service

Jessica V  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maria S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID W  |  Overall Experience 
Rating:
4.0

Thank you for you're service everything was good

maria s  |  Overall Experience 
Rating:
4.0

Never moved in

TIERANEY M  |  Overall Experience 
Rating:
5.0

No complaints. We were always treated exceptionally well by staff. The facility is terrific.

cyril g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDY A  |  Overall Experience 
Rating:
1.0

I answered staff not helpful due to all the issues this past year that I have had with UHaul. Unfortunately it was not until 2 days before my move out that I finally spoke to a representatgive on the phone that has put in a complaint and will be having someone call me. That being said Jen and Amber who I dealt with on my last weekend of having the storage were great. The problem has been management there before and the horrendous treatment by customer service and the third party billing company that screwed up my account and then forced me to pay to prevent a lock out when they were holding my checks and cashing them late. I have been trying for a year to deal with the billing issues to no avail and told I cannot talk to the billing company and customer service was horrendous and would not give me any way to put in a formal complaint of all the disrespect I have received. It was not until the Friday before my move out that I got a rep who actually helped and put in a complaint and is having the gentleman from the complaint department contact me. I will never ever due business w/UHaul again. I have never in my life experience such horrendous customer service and disrespect from any company I have ever done business with throughout my life. I have no words to truly express how bad it has been. So my rating for Uhaul would be less than the poor rating if it were possible to give a lower rating. AGain this has nothing to do with Jenn or AMber that I dealt with on my last weekend. But prior to them - the office staff was an issue and the customer service. Scott was the last manager at the branch location that was a good manager.

sharon b  |  Overall Experience 
Rating:
5.0

Very polite people

Brenda A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAD M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

margaret b  |  Overall Experience 
Rating:
5.0

Very happy with the service and storage area, price was a little steep though.

Deolinda D  |  Overall Experience 
Rating:
5.0

I had the privilege of working with John Heywood and received outstanding storage services. Storage services were carefully explained and any questions were answered promptly. Would definitely return to this establishment for exceptional U-Haul services. Thank you!

lela a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrice b  |  Overall Experience 
Rating:
4.0

The staff worked hard to accommodate my request, which was very much appreciated!

Wendy G  |  First Impressions 
Rating:
5.0

Overly friendly great attitude ⭐️⭐️⭐️⭐️⭐️

mark s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim L  |  Overall Experience 
Rating:
5.0

The gentleman made it very fun because he wasn't the normal guy to be there and he couldn't find his way but it was hilarious

SHARON M  |  First Impressions 
Rating:
5.0

Everything was excellent

maria s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina s  |  First Impressions 
Rating:
3.0

I received a “slap in the face” letter. I received a notice about what a great customer I am & all these compliments so to thank me “ we’re jacking my rent up AGAIN”! I didn’t complain when you raised my rent twice in one year or the times when I wasn’t notified of the raised rent——I was here before U-Haul —-I pay before, or on time & this is the thanks I get so now, you can raise someone else’s rent ! Sincerely thank you

KATHLEEN M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan P  |  Overall Experience 
Rating:
4.0

Parking is a constant issue. Had two vehicles blocking the driveway, one unloading items partially blocking the unloading area, and as I left, one person directly in front of the loading door. Otherwise, it was a pleasant experience.

Robert W  |  Online Move In 
Rating:
4.0

Thank you very much for keeping my belongings safe. Timothy

Timothy T  |  Overall Experience 
Rating:
5.0

No complaints, everything was fine and Iam very satisfied with the service.

susana m  |  Overall Experience 
Rating:
5.0

Employees are very friendly and they give great service.

judith m  |  Overall Experience 
Rating:
5.0

Great job all my expectations met.

Philip B  |  Overall Experience 
Rating:
5.0

Reasonably Priced Storage Facility! Very Clean, and smells clean every time I step foot into the building. Office Staff was courteous, very helpful and friendly. My only issue will be the lack of carts at certain given times of the day. Also can not use the garage door after hours, as it is locked. At the end of the day, I am pleased and my items are stored safely.

Susan P  |  First Impressions 
Rating:
5.0

Friendly very.

Roselyn A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nyla m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryl o  |  First Impressions 
Rating:
5.0

Called to confirm and took part of my application down to make my experience easier.

Philip B  |  First Impressions 
Rating:
5.0

The general manager John, was extremely knowledgeable and helpful. I have used other storage facilities before and was unsatisfied with their customer service. But at your New Bedford office everything went smooth and like clockwork. I appreciate the time in patients that the general manager had with me. I would strongly recommend this storage facility to family and friends. Thank you

Kierra F  |  First Impressions 
Rating:
5.0

Thank you for an excellent service

maria s  |  First Impressions 
Rating:
4.0

The mice

linda f  |  Overall Experience 
Rating:
5.0

The attention, the facility, the staff, everything was excellent i already recomended it to another person, thank you Uhaul

maria s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul s  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Thelma P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robin c  |  Overall Experience 
Rating:
5.0

The person behind the counter that helped me last night was extremely courteous and friendly. That’s the way every customer interaction should be.

Graeme I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul n  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelio m  |  Overall Experience 
Rating:
2.0

If the employee on shift was friendly and helpful I would’ve gave a better rate and if the elevator was working I would’ve kept my unit

nicholas a  |  Overall Experience 
Rating:
2.0

The staff on duty was very rude he also didn’t tell me the elevator was out of service where he said hope you don’t got a lot of stuff didn’t show me were the stair case was I went in and asked for a refund for my money back where I didn’t want the unit anymore it was too much of a hassle he said he didn’t know how to do the refund he’s only been there for 8 months when he said he thinks he figured it out he said my money will be back on my card in a little awhile I took that as a hour or two when I didn’t get the money on my card back right away he said a little awhile means a week I will be calling in a week to make sure my moneys back on my card since I did not keep the unit more than 10 minutes he was very rude and did not specify his name when I asked

nicholas a  |  First Impressions 
Rating:
5.0

The staff was excellent and always available to help, would definitely recommend to a friend and use again.

LYNN J  |  Overall Experience 
Rating:
5.0

Way better than the one on Mount Pleasant. Saved uhaul’s reputation in my eyes. The man working there was very helpful and kind!

Reid M  |  First Impressions 
Rating:
2.0

The staff and especially the manager was rude to me. The manager always was picking a fight with me. Had to call the head honcho for his behavior towards me. I’ll never use their facility to store there again.

jeanine m  |  Overall Experience 
Rating:
1.0

I complained twice about mice being found in my unit. One dead mouse in the unit and one in the hall. Yesterday I went to clean out my unit and there was mice feces all over my mattress. The mice ate holes in my mattress!! Total loss. I’m so grossed out I have to get ride of anything fabric in that unit. I had that unit for six months and it’s contents are a total loss. When I complained I was told to call cooperate. What a waste of six bucks! I now have to buy a new bed. Disgusted.

patricia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Augustina B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Teena S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny I  |  Overall Experience 
Rating:
5.0

Store Manager was very friendly and help as well as the rest of the staff. I will use this store again.

Steven C  |  Overall Experience 
Rating:
5.0

Thank you 😊

ERYNN J  |  Overall Experience 
Rating:
5.0

Elias went above an beyond my expectations to make sure I was satisfied. Very pleased with my experience.

Brittany A  |  First Impressions 
Rating:
5.0

The manager on-site Elias was very helpful in every way possible. He was informative and he took care of all my needs. Because of this I will always be a U-Haul customer.

EDWARD E  |  Overall Experience 
Rating:
5.0

Extremely helpful and knowledgeable.

CATHLEEN S  |  First Impressions 
Rating:
5.0

The manager Elias and his coworker were great. They both were very helpful, flexible, and accommodating. I felt positive energy from them and they were very respectful and professional.

ANGELICA l  |  First Impressions 
Rating:
5.0

Very clean and safe

joane d  |  Overall Experience 
Rating:
5.0

Very good experience.I will recommend this business for moving and storage needs

Johnny I  |  First Impressions 
Rating:
5.0

Storage unit was great I’d recommend it to anyone, i had My things there for about 9 months when taken it out, everything was still in great shape; office people are super helpful too!

Rachel H  |  Overall Experience 
Rating:
5.0

The young man that assisted me was very patient and respectful. Need more people like him

Joann R  |  First Impressions 
Rating:
5.0

I really appreciate they help they gave me when it came to a point I couldn't pay my unit for a period of time. They worked with me till I was able to pay my storage in full! Thank you for everything

Sylvie G  |  Overall Experience 
Rating:
5.0

I had a great experience at your storage unit. Matt was awesome. He was helpful for renting the unit and patient with all my questions. He also helped me with renting several different vehicles.

victoria f  |  Overall Experience 
Rating:
4.0

Service was great. Would rate excellent if computer service to enter and exit storage worked 100% of the time.

CHARLENE B  |  First Impressions 
Rating:
4.0

My experience was very good and I really liked the auto payment.

diana r  |  Overall Experience 
Rating:
5.0

I’m blessed to have my stuff at this storage. The people there are great

chemise s  |  First Impressions 
Rating:
5.0

Staff is excellent. Polite, professional, helpful. Great job.

allen c  |  Overall Experience 
Rating:
5.0

Oo

Nelson B  |  Overall Experience 
Rating:
5.0

Great storage facility!

michelle c  |  Overall Experience 
Rating:
5.0

I would definitely recommend to anyone looking for a clean, convenient storage facility. Staff was always available to answer my questions.

Christine W  |  Overall Experience 
Rating:
5.0

Good service

jailson l  |  First Impressions 
Rating:
5.0

Very Courteous Both People that work there did a Great Job, I'm hard at remembering names Sorry Mrs. Pike

Albert P  |  First Impressions 
Rating:
5.0

Good, quick customer service!

michelle c  |  First Impressions 
Rating:
2.0

Staff was not pleasant. One person was so offensive I complained to the owner. Another time I had to move several items from the fourth floor and the elevator was broken. Manager was nasty to me.

PATRICIA B  |  Overall Experience 
Rating:
4.0

They where a great help got the things that I needed there was a problem however there staff made sure that the problem was solved asap.

David H  |  Overall Experience 
Rating:
4.0

Used this facility for 3 years & never had an issue. They we’re great! Anytime I needed to make payment arrangements or had any questions/concerns they alway treated me so kind & respected my wishes!!

DIANNA B  |  Overall Experience 
Rating:
5.0

Slightly annoying that my key card doesn't work yet but the representative at the location let me know there is a technician coming to fix it.

john p  |  First Impressions 
Rating:
4.0

Matt was very friendly and helpful and helped me with absolutely no problems at all.

Timothy T  |  First Impressions 
Rating:
5.0

Getting SUPER expensive

SUSANNA F  |  Overall Experience 
Rating:
5.0

Ken was great to work with.

PETER S  |  Overall Experience 
Rating:
5.0

I was very impressed with the man that helped me . I would definitely recommend uhaul to everyone who needs storage unit.

joan c  |  First Impressions 
Rating:
5.0

The accommodations and staff were great!

JOHN M  |  Overall Experience 
Rating:
5.0

All the representatives were very professional and helpful!

jacqueline c  |  First Impressions 
Rating:
5.0

The staff was helpful and efficient. He made the experience feel easy

Julie E  |  Overall Experience 
Rating:
5.0

The service was excellent… Matthew the general manager was truly helpful. He had a lot of customers in and out and he was able to juggle all of them well. I never felt ignored while Waiting

PETER S  |  First Impressions 
Rating:
5.0

I was very pleased with the service I had i am looking forward to do business with the them

john l  |  First Impressions 
Rating:
5.0

Easy to navigate. Plenty of carts for a big move. Matthew was a great help. Thanks!

james h  |  First Impressions 
Rating:
5.0

Matt was always helpful, knowledgeable and patient.

MADELYN C  |  Overall Experience 
Rating:
2.0

The nicest people and definitely would go back if i needed to Mananger Matt was so accommodating . Thank you

Connie R  |  Overall Experience 
Rating:
3.0

A few months ago, I was stuck in the elevator for over 30 minutes, and asked for a discount. I received nothing. Can anything be done now? Alison.gcoop@gmail.com

Alison C  |  Overall Experience 
Rating:
5.0

Appreciate ya

josh m  |  Overall Experience 
Rating:
5.0

Staff very profesional Customer service great what more can i say i will continue in the future to use your service for my storage needs. Even the locksmith guy was amazed how clean the storage was.

Wanda V  |  Overall Experience 
Rating:
5.0

Emily was wonderful to work with. Her customer service is excellent.

don s  |  First Impressions 
Rating:
5.0

great storage place

keisha v  |  Overall Experience 
Rating:
5.0

The staff made the process of renting a storage room simple and were very clear on the hours and rules.

Andrew L  |  Overall Experience 
Rating:
4.0

I had movers remove my things and was not present for the move out. Otherwise I thought the facility was well run and clean. staff was always helpful and reasonably priced.

James F  |  Overall Experience 
Rating:
5.0

Completely satisfied

Tina H  |  Overall Experience 
Rating:
5.0

Matt Gracia and his team do an excellent job. I wouldn’t hesitate recommending that people use this facility for storage way over and above anyone else in the area.

carolyn o  |  Overall Experience 
Rating:
4.0

Convenient location, clean, and secure

Susan R  |  Overall Experience 
Rating:
5.0

The service at this facility was excellent. Customer service was friendly and quick. The stores facility was clean climate controlled and there were lots of carts for us to use to load.

isabel s  |  Reservation 
Rating:
1.0

Was misinformed and had to pick up a truck 20 miles outside of where I lived, even though I was able to book online in my city. I had to pay for the extra 40 miles and was not able to resolve issue.

Brittany G  |  Overall Experience 
Rating:
5.0

The Manager Matt and his coworkers were awsome polite and very helpful.. Thanks again guys and girl. Highly recommended

luis v  |  Overall Experience 
Rating:
5.0

We stored our things for two years, Recently moved out, facility is clean, secure and gated, management and team are friendly and helpful, I would definitely recommend my friends and family.

MANUEL R  |  Overall Experience 
Rating:
5.0

Good job!

jane s  |  Overall Experience 
Rating:
5.0

They run the business the way you’d hope it should e run, friendly and efficient! Thanks.

Joan G  |  Overall Experience 
Rating:
5.0

.

Nicole R  |  Overall Experience 
Rating:
5.0

The store manager Matt Garcia was always very helpful and courteous whether it was over the phone or in person. It was a very good experience usimg Uhaul!

Tanina e  |  Overall Experience 
Rating:
5.0

Matt and all the employees there are the best! Always friendly and courteous. I will always go to this u haul facility when ever I am in need of renting anything. Thank you Maria Gibbons

MARIA G  |  Overall Experience 
No reviews have been submitted for this location.
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