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Anne A | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Route 37
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
truck smelled like feet but was other wise clean and in great condition.
Jan OWas forced into 25$ insurance on a 30$ rental even though it was clearly optional online
Brandon AThe staff at this location are very friendly and helpful!!
Kimberly TEveryone was very friendly and helpful.
Lorraine C | First ImpressionsMark and Athena were awesome and very professional and knowledgeable. Thank you
robert pRepresentatives/U-Haul associates were top notch! Check-in and check-out process went very smoothly. The only issue that I had was the placement of the blankets on the wall of the 15' truck I rented. It was in the way of my freight, so even though I didn't use it, I had to remove it from it's container in order not to damage it. I placed it in the small overhead area in the storage area.
Evan DEverything was good
Anthony MEverything was so easy for me & when moving, having one thing be easy & manageable is a Godsend. The manager Athena is beyond efficient & pleasant. She was my Angel!! Would absolutely recommend & praise Athena. Everyone was helpful & friendly but I dealt with Athena & again, so efficient and very competent and super friendly. I can’t sing her praises enough!!! Awesome Experience.
Melissa J | First ImpressionsExcellent customer service
Mary MThe guys were pretty much waiting for us, or it seemed. They che led the truck out and had us on our way in minutes .
John HAllow customer to watch installation process...A brand new car with lots of drilling and sawing noises makes people very nervous.
Richard VExcellent service and very nice and helpful
Sharon VToo long at returning van
Robert JATHENA WAS GREAT // PROMASTER PERFECT SIZE WORKED GREAT
patrick bNothing. They provided me with a step stool for ease of climbing in the truck.
Linda GThe Tom’s river location is just the best staff is professional and extremely friendly I highly recommend this location I use this one a lot Athena is absolutely amazing goes over and above for her customers
Leanna GAthena is amazing keep her as long as you can see if beyond helpful and polite
Patricia W | Overall ExperienceExcellent and friendly service!! Highly recommended!!!
William PI love U-Haul fair prices and really quick pick up and drop off. I like the ease of renting from u-haul not taking forever filling out paperwork. Excellent experience. Thank you
Chad WExcellent customer service
Mary MEveryone was very helpful and friendly.
Don H | First ImpressionsPrices added up quickly. This fee that fee etc.
ALAN PKyle installed my hitch. He explained the process, did a very nice job, and showed me the results. I would highly recommend getting a hitch installed at this location.
Gerardo GThe service here is excellent.
Eric HAthenia went out of her way when I first got the unit 2 years ago and then again went out of her way on march 23rd when I went to go clean out the unit. She is so nice and an awesome person.
Nicole F | Overall ExperienceMy unit flooded and was moved without my knowledge and I was not notified. My $900 mattress was thrown away and I was not told or reimbursed.
Paul B | Overall ExperienceGreat customer service I will deal with them again
john pChicken was easy; representative was knowledgeable and friendly. Equipment did the job at a fair price No one really competes with U-Haul. Excellent job thank you.
joseph rGreat place
john s | Overall Experiencegreat customer service, top-notch staff
peter bMore pleasant when you first arrive and no extra people lounging in write up area
MARIO SThis location is amazing Athena and your staff are excellent I highly recommend and just great people thank you
Leanna GThe entire staff was courteous and helpful, made the process quick and easy. Everyone was professional, great service all around.
Jacqualine LAs stated above
Michael SEveryone is nice and friendly.
CHRIS HKyle did a great job.
bill bExcellent customer service
Mary MVery friendly people
ismuel vWhen arriving a U haul Team Member was training a new associate on my transaction and was very thorough and detailed. Both associates were pleasant and made the experience seamless...GREAT JOB!!
Michael BComplicated process to continually have to double enter access code each trip into building.
Robert W | Overall ExperienceGreat experience. Staff was friendly and efficient. They attached the trailer at rental and unhooked it upon return. Easiest rental ever.
DAVID MFriendly staff
GENE RUhaul needs some work makes funny noises in the front gas cap broke apart when I took it off to put gas in it
Charles cThe app didn't work for pick up and then it took 20+ minutes to pay because the same system wasn't accepting anything. It was okay. Not the workers fault, but what would have concerned me, was if no one was in the office and it was after hours. It was supposed to be mobile pick up. So this needs a little tweaking. But otherwise was good
ashley pNothing. Keep up the good work
David RNothing. Everything was perfect
Brenda TExcellent customer service
Mary MThe Staff there were courteous and helpful. Made my rental experience very easy. Would definitely recommend to anyone looking to rent.
John BWe probably would have stayed longer however the high storage rates and the cockroach infestation were just too much. Additionally, when calling it was always difficult to reach a person.
Carolyn A | Overall ExperienceWhen we took the truck it was in good condition. The truck sat in my driveway over night and we woke up to a large puddle of Gasoline on the driveway.
Jodi CYour website could use some improvements.
Jon HNothing
todd gSo, the place I picked up was very cooperative as my day changed then had a car issue.
Keith BStaff were friendly and efficient both at pick up and drop off.
Patrick MThe Gentleman that works at the location was very helpful and made this process very simple. He made returning the truck a pleasure as he completed the whole process for me I’m not sure of his name but he is an excellent employee
Robert VThe service was excellent, my hitch was installed promptly and correctly, and the man that did, it was excellent.
Richard KThe entire team at Rte 37 in Toms River treat customers with the best in service. Highly recommended.
Peter CEmployees were very nice, first time renting a storage unit and had a great experience.... would highly recommend.
April P | Overall ExperienceThe safe chain hooks need to have wide openings.
Roger BExcellent customer service
Mary MVery friendly. Contacted me when I left belongings in vehicle.
Spiro KEveryone is fiendly and helpful
CHRIS HGreat experience. Keep up the good work.
MIHAI BKyle was a very professional and knowledgeable. He was also courteous and friendly which is always a grat plus.
James KVery easy process and friendly staff
Suzanne SAlways informative and pleasant customer service
Deborah FConvenient for location but the truck is not good. Smelled like smoke and felt like it was falling apart. Service lights were also lit up on the dash.
David AAthena was so helpful and accommodating. Highly recommend her location!
PATRICIA MAthena and her staff conduct business in a way that no one else does. She is always pleasant, appreciative and goes out of her way to make everything as easy as possible for her customers.
TAMMY HThe transmission sound like it needed some work
Lissette RNone
Claudia TThe storage room I rented for over 15 years was well vented to protect my business records from damage due to moisture and temperature. I visited the storage room often to retrieve items and stow other items. It was always a pleasure to make this visit which I began to look forward to. The facility as well as the friendly, well managed, staff was always friendly, courteous, and professional. Keep up the great job.
BERLIN A | Overall ExperienceAthena went above and beyond normal customer service! She was extremely kind and helpful and it was an absolute pleasure doing business with her 👍👏😁
DARA E | Overall ExperienceEverybody on the staff was extremely kind and helpful throughout the duration I rented the storage locker. Specifically Brian the manager at the location was nothing but a pleasure to work with.
NICHOLAS F | Overall ExperienceAthena and her whole stuff are amazing, helpful and accommodating! I will recommend this facility to everyone!
BRIDGET S | Overall ExperienceCould I please get a copy of my payment history while I was there? Thank you.
Marc K | Overall ExperienceAthena was consistently response to any of our needs throughout our lease period.
nanci c | Overall ExperienceEverything went according to plan with no unwanted surprises. Highly recommend U-Haul for all your storage and truck rentals.
lance m | First ImpressionsI has to remind the staff of the first month free rent on the storage unit with a one way drop off truck. They should have known it themselves.
Jim M | First ImpressionsGreat place for storage! Staff was very helpful. Would recommend this place. Never once a problem!
bill m | Overall ExperienceStaff always courteous and helpful
Rich B | Overall ExperienceGreat facility. Brian n rest of crew were very helpful. Would recommend this place to all looking for storage.
bill m | First ImpressionsYou can’t find better, kinder or more helpful and honest people than at this facility. THE BEST!
Kimberly D | Overall ExperienceNot only is this location clean efficient and easily accessible at reasonable (and sometimes unconventional) times. The staff is friendly knowledgeable and go above and beyond to help if they can. I would definitely recommend and use again.
Christine D | Overall ExperienceNice people
John C | Overall ExperienceThe staff and Uhaul was amazing! The prices are also the best in comparison with other companies that provide the same service. I would definitely recommend Uhaul and will use them for all of my moving and storage needs in the future!
Michele R | First ImpressionsJoseph was very friendly and helpful. He made whole transaction easy and pleasant.
Shannon n | First ImpressionsNicholas was such a pleasure to have met. Thank You All
felix F | Overall ExperienceI would recommend u haul on rt 37 very friendly staff accomodating hours very clean and the staff is great easy to reach by phone never on hold they answer all questions just had a recent change of units within the same place to a larger unit AGAIN THE STAFF made the move very easy thankyou UHAUL RT 37 TOMS RIVER NJ , DSMITH
debbie s | First ImpressionsStaff was awesome!
elizabeth T | First ImpressionsThank you for being there for me.
Barbara S | Overall ExperienceI got charged for unit instead and I only rented a vehicle
Shimon F | Overall ExperienceThe guy who helped me change my drop off location was extremely helpful!
Valerie A | Online Move InPleasure doing business with these folks..
felix F | First ImpressionsNeed to have a better key card system for entering the facility. First swipe station rarely worked and had to be swiped multiple times and speeds before it would authorize your card.
Richard H | Overall ExperienceVery efficient and friendly
denise c | First ImpressionsThe guy who helped was Amazing
niki w | First ImpressionsI do not agree with your company policy of harassing a customer for three phone numbers and various addresses your policies intrusive to people's rights ,being a long time customer this probably will be the last time I would ever use your services because you require information that is not a company responsibility. To have employees afraid to they could lose their job because the customer refuses to give information that is not necessary. A valid driver's license a valid phone number and a valid credit card should be more than adequate to rent a space. It appears to me That You Haul has no compassion for its employees or its customers I hope another company replaces you
Paul R | First ImpressionsMoving your possessions can be stressful. This move was made so much easier because of the professional & courteous service I received. Thank you to Athena and her staff.
PAMELA W | First ImpressionsEveryone was always friendly and helpful at this location, and based on the misinformation from corporate UHaul that falls on them to manage, they all need a raise. As for the storage, a small, dark, short cement box with cut pipes in the center of the floor is not a storage unit. It's a chunk of otherwise unused space that you are ripping people off to use. I will never use UHaul storage ever again.
Kimberly S | Overall ExperienceI’m a 58 yr old woman with a sick husband, I was scared and confused, but the girls at U- Haul we’re very helpful, and made it easy for me, and took most of my Anxiety off my plate. I’m very pleased with the helpers and the facility..
GENEVIEVE D | First ImpressionsStaff was awesome
Walter L | Overall ExperienceRidiculously expensive…….. I’m not a new customer. Renting for 5 yrs now. Price keeps going up.
STACEY H | First ImpressionsThis could have been a positive experience but my belongings were jeopardize when an employee cut the lock on my unit for someone claiming it was theirs. I was lucky enough this wasn’t someone trying to steal. Shouldn’t have happened in the first place and left me with anxiety about leaving my things here. I’m sure there are good employees here but that was an awful experience.
Kinsey G | Overall ExperienceNeeds an elevator of some type
John C | First ImpressionsAudrey & Nicholas have made this a great experience. Thank you!
Jennifer R | First ImpressionsI really didn't use the facility. I called; but they were accommodating. I do remember the U-Haul facility in Toms River.
DENISE D | First ImpressionsClean facility, professional staff, no problems.
Judy R | Overall ExperienceEverything was good besides the fact that I paid for a dolly and never received one with the truck rental
Omar E | First ImpressionsGuy behind the counter was very slow
Lisa B | First ImpressionsSo nice and forgiving
Ginette G | Overall ExperienceThe team did a nice job of helping out with the move.
EDWARD M | First ImpressionsI understand 24 hr access is unsafe, but later hour would be extremely helpful
Michael P | First ImpressionsVery kind staff. Very efficient and organized.
Bill ( | First ImpressionsI have been a customer for several years, and all storage and vehicle rental experiences have been very positive experiences. The staff was professional and helpful.
Ron P | Overall ExperienceWhen I initially rented this unit I was told it would be 85 a month. After we loaded the unit when I went to pay I was charged 115 a month. The girl at the desk said there was nothing she could do about it. I emailed your corporate headquarters and received no response. This is bad customer service. And then with the COVID situation most companies reached out to see if people needed any assistance with paying their bills but not uhaul. In fact your company raised the rates by 5 dollars a month. Just makes me feel like your not a people company and all your concern
Denise K | Overall ExperienceNicholas very knowledgable and helpful thru out the process of finding the perfect storage unit for us.
John B | First ImpressionsThank you very much. Having the ability to store my things temporarily was a much needed necessity for me and the location was perfect.
Mike X | Overall ExperiencePamela, Athena and their staff at top notch
Julio E | Overall ExperienceThe best staff in the business! Extremely helpful, courteous and knowledgeable! No better place to accommodate your storage and self-moving needs! Thank you to all the friendly staff that helped me throughout the length of my stay and on my move out day!
Phillip G | Overall ExperienceMark is the best
Alexander G | First ImpressionsPamela was so helpful she answered all my questions.
LISA V | First ImpressionsThis location is awesome. From my first visit with Athena to my many dealings with Pamela. Best customer service I've dealt with in a while. I would definitely recommend this location to all my friends.
Julio E | First ImpressionsPam was so helpful in setting up our storage units. If I need a storage unit again, Uhaul will be the first place I go to.
Amanda J | Overall ExperienceNICE Place to be and GO TO
BRIAN Y | First ImpressionsI forget the cashiers name but she was so nice and very helpful!
Susan P | First ImpressionsPamela was extremely helpful. Amazing customer service.
Michael C | First ImpressionsConvenient location, amazing staff and above average customer service. Highly recommend this location. Athena and Pamela are excellent managers and role models for their team.
dorita c | First ImpressionsWorked with Pam, she went out if her way to accommodate and even called Corporate to make a change to fit all my gear. Great Job and would highly recommend.
Kevin R | First Impressionsit has finally come to food for the apartment pets and me or the storage rental. Im sorry to have had to leave but thank you for being there for me.
JANET A | Overall ExperienceThe customer service was excellent and very helpful. We had Pamela Eckert and she was excellent and very Knowledgeable . Michele & Michael
Michael M | First ImpressionsPamela was very helpful and took time to show me a few units so I could choose the best for me. She was very knowledgeable and informative. I had gone to other facilities in the area where I was not happy with the units nor the customer service. Pamela made me feel very comfortable with using this facility for storing my belongings. The unit I choose was clean and easily accessible.
Virginia D | First ImpressionsEvery single employee made the very stressful process of moving a pain-free experience. Particularly Athena Scott and Jacob Page. I will definitely use Uhaul for all future storage and truck rentals.
Geoffrey M | Overall ExperienceThe staff in Toms River are superb. Very helpful and provides excellent customer service. I would highly recommend this location.
Sokang T | First ImpressionsI thank Mark so much for all his help. He has outstanding customer service. And I thank the girl who first helped me on Thursday June 25. Again, outstanding customer service.
PATRICIA S | First ImpressionsDid not offer any discounts or anything to help with those who lost their jobs during the pandemic. Had no income so wasn’t able to pay for unit on time. Late fees were charged and unit was ziptied til it was paid. No access to belongings during a pandemic that was out of our control. Prices are high as well.
Christina J | Overall ExperienceThis particular Uhaul was easy stress free knowledgeable and fast . Thank you for an easy move
Christine D | Overall ExperienceWent very well
John F | First ImpressionsThe check in process is a disgrace. Absolutely zero customer service. The phone check in kept prompting me for a payment method, when my locker was free. Could not get past this part. Called customer service twice. Finally they got in touch with a person at the facility. I got into an argument with her over the check in process. She also told me that masks must now be worn. I didn't have on. I came here from south carolina, where they are optional. It should be the responsibility of uhaul to contact ots customers and make them aware of policy changes, especially with all that's going on now. She insisted that this is my responsibility, not theirs. Other companies provide updates as your "move in" date gets closer. When she finally called me and checked me in, I told her that I would tie a shirt over my face. Her response was, do t worry about it, we have masks and I'll give you one. Seriously! This whole conflict could have been avoided from the start if shs just simply explained what the new procedure was and said, we have masks, so dont worry about anything. Instead, she opted to exurt her authority to make a point. Bottom line, your checkin process is terrible and needs to be streamlined. I highly doubt that I will use uhaul again for anything. This left a very poor taste in my mouth.
lee k | First ImpressionsHad the best of help at the Toms River rt 37 storage, they got me through a very difficult time and they were a very big help. I commend everyone who had a part with helping and my mom. Thank you and I hope we can do business together again...
Joan B | Overall ExperiencePam is amazing and a huge asset to the company. She went above and beyond to make sure all my needs were met and in a very timely manner. Great customer service. Thank you for everything
Ryan L | First ImpressionsGreat and super clean facility!!! I would highly recommend to anyone!
Pamela E | Overall ExperiencePamela and Mike were a pleasure to work with. They were extremely efficient, professional and went above and beyond to make my moving experience that much less stressful. I would definitely recommend
Tommy F | Overall ExperiencePleasure doing business with everyone at this location. Would use your services again and recommend to friends.
Candice M | Overall ExperienceAthenian helps out every customer equally she's a keeper
DAWN P | First ImpressionsUnbelievable good service great experience
dominick g | First ImpressionsThe manager went above and beyond to assist me with closing out my unit. I cleared out before the holiday and received my monthly charge. She called the owner and Arizona to find out how to reverse it
Jennifer B | Overall ExperienceI especially had great service from a young lady , very hard worker and Mom , Pamela Eckert ? Spelling ? She helped me from day one with all my questions solved , professionally and friendly !!!
Christopher S | Overall ExperienceEveryone I dealt with was absolutely amazing. Need more space to give proper credit! Pamela, Phil & Alexis were all so extremely helpful, professional, & knowledgable! Couldn't have been better!
Michele M | Overall ExperienceI think her name was Pam and she was incredibly helpful. She is a great asset to your company.
john r | First ImpressionsEveryone of the employees went above and beyond helping customers I only use rt 37 uhaul
Dawn P | Overall ExperienceOur storage rental was great as was our van use. And Pamela was superior in every way, so kind, helpful, clear information, accommodating and efficient, wonderful in every way! She made it easy! :).
Karen G | Overall ExperienceEveryone was supper nice and it was a good price so all in all a great experience keep up the great work
David S | First ImpressionsMy moving plans changed drastically last minute. Everyone that works at this location was very helpful, efficient and friendly while accommodating my very last minute changes. They were fantastic!
Michelle B | First ImpressionsThe ( gm) was horrible. sitting there for an hr waiting patiently i come to find Out out that nothing was really reserved. Thanks to Pamela’s help and great customer service was it all worked.out
Benedetto s | First ImpressionsThe staff there was so helpful would recommend this location to anyone!
Alan P | First ImpressionsAll of the staff at this facility were very polite, professional and knowledgeable. It was a pleasure to use this facility.
Kevin H | Overall ExperienceExcellent service
JAMES M | Overall ExperienceThe staff were all so very nice and helpful. I interacted with many of them. Each was very pleasant, knowledgeable and helpful. Thank you again.
LAURA B | Overall ExperiencePolite, professional very timely !!!
Christopher S | First ImpressionsGreat equipment and service.
Ovis W | First ImpressionsWas a pleasure dealing with this facility. Used a trailer to move for a long haul, storage for in between and a van for the final short move. Everyone was helpful. Access card was difficult.
Susan A | Overall ExperienceGreat place to store our household items while renovating . Def better than the POD we used . Highly recommend
SHERYL M | Overall Experienceeveryone is so kind and some go above and beyond like Mark anf=d the young lady
Dawn P | First ImpressionsI did rent a storage unit and unfortunately we were unable to program my access card. Please remember to contact me when this has been corrected.
John M | First ImpressionsThe staff is friendly and helpful
PATRICIA P | Overall ExperiencePam is the queen of storage and very helpful
Steven B | First ImpressionsOne word....Great
Steve V | First ImpressionsThe supervisor Stephanie was extremely helpful in meeting my needs when I asked for an exception on my uhaul storage unit. Overall the experience was great.
Leila H | Overall ExperiencePam is excellent. Friendly, knowledgeable and helpful.
Jennifer C | First ImpressionsThis facility is always immaculate & the staff is amazing! Always helping out with just what we need even if it’s last minute... thank you!
Samantha B | Overall ExperienceStaff was very helpful and friendly.
GARY L | First ImpressionsAlways a great experience working with the Team at this uhaul, would highly recommend to anyone who needs a truck or space to store things.
joseph c | Overall ExperienceFacility is great. Pamela did a wonderful job getting everything taken care of for a speedy transaction and move in. Thanks!!
Jeffrey F | First ImpressionsPam was the best. U haul is very lucky to have a employee like her that makes your company shine above all the rest. Great job.
Richard L | Overall Experience👍
WILLIAM R | Overall ExperienceProfessional, accommodating prices wiEre decent, units are clean.
SYLVIA C | First ImpressionsPam, Phil and Stephanie were a pleasure to work with. My truck was clean and ready to go as planed. I also rented a van to get the leftover boxes. I rented a storage as well and went smoothly. Thani u
Todd C | First ImpressionsExcellent service all around
Michele M | Reservationgood and nice service , thanks
Sam V | Overall Experienceeasy peasy
John C | Overall ExperienceStephanie and her staff are always very helpful. Only thing I would suggest is better lighting in the units themselves.
Joseph B | Overall ExperienceStrongly recommend this U-Haul Storage Facility because they are very professional,friendly and helpful. My furniture was very well secure and well kept. God bless you all, Thank you for your service.
Marisol W | Overall Experiencegood environment.Well maintained
Richard K | Overall ExperienceThe best U Haul staff that I have ever met!
John G | ReservationThe employees were always hospitable and helpful. Very much appreciated.
CATHERINE S | Overall ExperienceThe facility has 2 floors with no elevator, however there are only about six steps so it is not bad. Clean and very secure. Would definitely recommend it.
mark w | Overall ExperienceNice staff. Cleanest bathroom I have ever seen in a public building.
Jeffrey H | Overall ExperienceWe are very pleased with the customer service at this location. Hopefully our storage experience will be as good as the courteous, respectful service that we received. Thank you
janice m | ReservationI'm 71 years old & remember times when companies offered great products, at fair prices, made you feel like you were really important to them & made sure to be there for you.. UHAUL IS STILL LIKE THAT
joesph l | ReservationMade reservations for 2 storage units 10x14 preferably near a door and also near eachother So far everything seems to be moving along quite nicely. Hopefully they will be ready when I get there.
Joseph l | ReservationThe staff is always friendly and respectful.
Zachary C | Overall ExperienceI would recommend this storage facility to anyone who is looking for a clean, secure and accessible place to store your valuables . The staff was incredibly courteous and helpful, any day or night.
william m | Overall ExperienceGreat location very user friendly
Joseph Z | Overall Experience