Customer Reviews for U-Haul Moving & Storage at S Cobb

Rating:

4.0

I returned the truck after hours so I did not meet the personnel. But, the location has ample clean space for your needs.

Rating:

5.0

It was quick and fast. Even the drop off.

Rating:

5.0

Amazing customer service

Rating:

3.0

Good but needs some improvements

Rating:

5.0

Excellent

Rating:

3.0

All but 2 staff members were very rude and very uncomfortable to talk to or ask questions, as if they hate their job

Rating:

5.0

I was in and out within second to return truck . However I’m not sure of the additional charge , the gas line was placed back how it was just like when I received it

Rating:

5.0

Efficient drop off location. The attendant could have been a little more friendly, but it didn't affect my personal experience, but is worth noting as it could for others. Great idea with the drop off canopy and ease in completing the drop off photos.

Rating:

5.0

The staff was spoke upon entry and helped me set my tow with no problems. Had an an

Rating:

5.0

Great customer service.

Rating:

5.0

Jermaine did a tremendous job assisting me with my storage unit move out, and he verified that my auto transport trailer was secured to the 10’ box truck. Jermaine also confirmed that all the light’s were functioning properly on the truck and trailer before I departed the U-Haul facility. Thanks again for all your help Jermaine!

Rating:

5.0

Had great service at this location. Very helpful and checked everything to make sure I was safe. The lady I worked with (I think Megan) was very outgoing and helpful. Glad to see great customer service is still around.

Rating:

5.0

I have recommended this place to my friends, and this is the only place that I will ever go to. The management and the employees are off the charts, good and wonderful. This location offers a high level of service!

Rating:

5.0

Kim, Will and other staff members were extremely helpful during my move in. They all did an awesome job facilitating the process of returning the rental equipment and making sure I received my free storage lock with complimentary 30 day storage unit.

Rating:

3.0

Very dark light was broken and uncomfortable environment

Rating:

2.0

The person helping me was very unprofessional and has a smart mouth. If he does not enjoy or can at least pretend to enjoy his job he should consider a different one.

Rating:

3.0

My issue was the moving out portion. I was wrongfully told that I had to go through a whole process and was charged for April's rent. The older gentleman and younger gentleman were lazy and unhelpful. Thanks to the young lady who (name started with a "J") super helpful.

Rating:

1.0

I extended my rental for another day but I got finished with the truck 2 hrs after that so why would I get charged for the whole day. I should have been charged for the hours I went over instead of the whole day.

Rating:

5.0

Great customer service, I will use again

Rating:

5.0

Best location

Rating:

5.0

My receipt was not sent to my email as stated by the gentleman who received the return.

Rating:

5.0

Courteous, helpful and professional staff!

Rating:

5.0

Make sure y’all put the right amount of gas on the invoice because everytime I get a truck the gas show something totally different

Rating:

1.0

Selected a location closer to my house. Drove by three other locations. Tight parking lot to pick up a trailer. Restroom was out of TP and paper towels. Trucks parked with the back section projecting on to the road. Deposit was collected and was not given a credit for the rental. Will contact my bank for this issue. Was not thanked for my business nor any instructions on the unit. Brakes need help.

Rating:

2.0

The staff were friendly, but the actual unit I rented was dank, dark with an odd smell. There was no light, and a rat trap in the corner (which the rep removed upon request), and the floor had oil stains that I wondered might rub onto my storage items. I was thrilled with the location, the interaction with staff, the security, and the price... but the dingy unit made the entire experience negative. I was very dissapointed, and probably wont stay in the unit long.

Rating:

4.0

Be aware that if you would like to rent extra items such as a dolly, there is no guarantee that it will actually be available when you arrive. The website doesn’t tell you that it is a request for an extra item, not a reservation. I have been to this location several times in the last few weeks and I don’t think my item was ever available. I think it’s a big flaw that needs to be fixed.

Rating:

4.0

I never got my final receipt. I didn’t drive the miles I estimated. There was no adjustment.

Rating:

4.0

Friendly staff and quick drop off

Rating:

4.0

Pickup was great. Drop off was not good. Employee watch me disconnect trailer while he browsed his phone and did not offer to assist

Rating:

4.0

Not sure how using the app would improve the pickup. I had ordered 2 hand trucks and they were not on the truck. I still had to depend on someone being available to bring them out. Dropping off the truck there were 2 rental vehicles blocking the drop off area (nobody was in either vehicles). Hiring moving labor was not a good experience, one never responded after hiring them, cancelled them to hire another. Why are they allowed to advertise their services when they never respond. I had hired a 2nd set of movers for the unload, never showed. I contacted them and it took almost 2 hours before they responded saying a worker was injured, this means the injury occurred earlier and I should have been contacted immediately, not me contacting them asking where they are. I now have to scramble to find help at the last minute. The booking process is flawed because you do not know the contact info until after booking, then finding out the mover is not available, you now have to go through trouble of cancelling and Uhaul charges you up front when booking, now you have to wait for the refund to go through. There is a 5.95 refundable marketplace fee and Uhaul is not upfront on what this is. They are forcing the customer to leave a review to get the 5.95 back, you don't leave a review they keep it. You only find out after you release the payment code. There is a word for this, tip of my tongue.... This type of business practice needs to stop.

Rating:

4.0

The motion lights were not always working causing it to be difficult to see when I went to the storage The staff has been very nice & professional. My overall experience has been positive

Rating:

5.0

The right blinker did not work, I had the van for two days I would have return for a new one but in the mist of moving I could not waste time to get an exchange. I would love if this issue can be documented and perhaps a free rental for next time.

Rating:

5.0

Ok im bring costomer

Rating:

5.0

The staff at this location is the best! Very helpful and friendly. I'll be renting from them when I need trucks and trailers.

Rating:

1.0

The u-haul had mud all over it ! It was a very unpleasant experience! I won’t do that location anymore ! Definitely not good !

Rating:

5.0

dropped off after hours, but when called to coordinate this the person I spoke to on the phone was great. Provided detailed information for after hours drop off, which was extremely helpful. Everything went smoothly, which is greatly appreciated.

Rating:

5.0

Service was great.

Rating:

5.0

UHaul saved us! The night before we scheduled our move, the company called us to say they had rented out our Truck with no replacement! I immediately called Uhaul and explained our dire situation. They were able to schedule the truck and car carrier with ease and matched the pricing! When we arrived at our destination, once again, the U haul staff was professional and courteous. I highly recommend booking with Uhaul...you won't be disappointed.

Rating:

2.0

The location lot is packed so it is hard to figure out where to park. We checked it back in 1 1/2 days early because we received a text saying they were in need so we felt we were doing them a favor. The next day, I received a call asking when we were returning it. Then I received a text saying I was late on return. I called them and they seemed confused and would take care of it. 2 hours later, I didn’t trust the situation so I called this location specifically to check the situation. The lady there said it wasn’t remedied. She went out to the lot to find the trailer. She came back in and told me that no one had officially checked that trailer in. So they dropped the ball and were blaming me for not returning something I returned 2 days early.

Rating:

2.0

I was told to bring it back at a half tank. When I picked up the vehicle it was at 1/4th. When I told them all they said was thank you. I'll never use uhaul again if that's their idea of fair.

Rating:

5.0

Everything was great the staff was professional and kind.was would definitely use them again thank you

Rating:

3.0

Make sure that the fuel level is accurate before renting the vehicle.

Rating:

5.0

Everything was great. I can’t think of the guys name at the counter but he was awesome. Just great interaction with him. Great costumer service and very friendly!

Rating:

2.0

Better trucks. Trucks were everywhere and blocked the drive. The truck I used felt like every bump i hit it was gonna fall apart.

Rating:

5.0

The 800 number was not helpful. But Courtney called me afterwards to see if she could help. She got everything straightened out. Her two young team members were awesome too. They smiled and were very helpful. Pickup and drop off were flawless. Thank you!!!

Rating:

5.0

The U-Haul team at this location was incredibly accommodating. CS 100%

Rating:

5.0

Always had great service

Rating:

5.0

The manager was very nice and professional. He got me in and out really fast.

Rating:

5.0

I need the $3.00 you all owe.

Rating:

5.0

Check to make sure all equipment is in good working order. The strap on the appliance dolly that I ordered had been cut and there were no others available. I had to pay for a rachet strap to make that one work. I booked the truck a day in advance so everything could have been accomplished.

Rating:

5.0

The manager of this facility is an amazing person. Her name is Megan. It is because of her awesome customer service that I would recommend this location to every and anyone. She ensures that you feel and know that you matter. I truly appreciate her compassion during a very difficult time in my life.

Rating:

5.0

Thank you for the service, you were always very friendly!!

Rating:

5.0

Customer service was exceptional

Rating:

5.0

The young lady that assisted me with my pick up was very professional and helpful.

Rating:

5.0

Friendly and helpful

Rating:

1.0

Son unos ladrones

Rating:

5.0

I would like to thank the staff at this location for their above and beyond customer service. They helped me with my hitch setup to make sure it was safe to pull the Uhaul trailer. Everything worked great and I was able to achieve my towing task. Thanks again!

Rating:

5.0

Just keep doing the great job you guys are doing

Rating:

3.0

It was dark and we talked to no one. We parked in the equipment return line, but there were so many other trucks we almost couldn't.

Rating:

3.0

The truck drove like crap like it needed work I literally went straight to load n unload n dropped off because I was scared it would break down

Rating:

5.0

The customer service was good. It was super cold and I was having issues with clearing the windshield. The staff cam with hot water to save the morning. That was super nice. They also allowed me to park my car which was helpful. I assured them if be back same day. The return was quick and easy. The staff was nice. The truck ran well. Thank for having available 15inch truck ready when I needed it. I like renting from this location.

Rating:

1.0

A couple days prior to picking up my rental, I received a call from U-Haul asking if I would pick up my rental from a different location in exchange for receiving 20% off. I accepted this offer. Upon arriving at the new location, there was no one there to get the vehicle from. After calling U-Haul they sent me to yet another location. Upon arriving at that location, they did not have my order which originally included damage coverage ($60), 2 rental dollies ($24), 12 Furniture pads ($12) and a larger truck (15'). They had to create a new order for me that ended up being more expensive than the offer I was provided and didn't include any of the items that I had originally requested and was a smaller 10' truck. Total of 576.52 vs 553.67. The new contract apparently had an earlier return date as well, which I didn't realize and ended up getting a late penalty on top of that, for $29.68. This all stems from an offer that YOU GAVE TO ME. So no, I would not recommend any U-Haul to anyone.

Rating:

5.0

Megan and her team was amazing. Megan understood my frustrations and was so willing to assist me in any way possible. Her staff was just as helpful as she was with answering questions. I will forever be grateful to this team for making this a great experience.

Rating:

5.0

The staff is amazing. Very knowledgeable, professional and friendly

Rating:

3.0

I would have rated the service better but my last interaction defined the whole experience. The GM would not refund me a prorated amount as she indicated that I was there for 7 days after payment so I'm due the entire month. Then when I said keep my rental open until the next due date, she said no because someone else will be renting it. This is double charging. which will be communicated at a higher level.

Rating:

5.0

Over several years of using U Haul Storage as well as vehicle rental at this location l am happy to tell you l had excellent service. Clean helpful and courteous. No disputes !!!!

Rating:

3.0

I just wish this area had bigger space I just have to much stuff.

Rating:

2.0

U-Haul was good to me but the only problem I had was when you call nobody answers the phone and when they do answer they'll say welcome to U-Haul hang up welcome to U-Haul hang up on me I have to call three different numbers to pay my bill

Rating:

5.0

Amazing GM over storage, she is a hardworking and empathetic person. I enjoyed knowing Meghan over the years. Thanks a bunch.

Rating:

5.0

Professionalism and Excellence at it's best!

Rating:

4.0

The facility was clean and secure, and the staff was friendly and helpful. My complaint is that the price of my unit went up in price $30.00 during my use of the storage unit. I feel that if the price was going to go up, that should have been explained when we signed the contract.

Rating:

5.0

Staff was great and thorough in every step. Friendly and attentive group. A Wonderful experience. A++

Rating:

4.0

I loved having my unit at this location. The staff was always helpful and courteous.

Rating:

5.0

Excellent experience!

Rating:

5.0

The folks at the U Haul location were fantastic, very nice and professional. No issues at all.

Rating:

5.0

Great service and facilities!

Rating:

5.0

All the staff were always so helpful and knowledgeable. They always had a friendly smile and greeting which is especially appreciated since most people they deal with are going through a stressful time of moving and/or putting possessions into storage. Their friendliness helped ease some of the difficulty of the change of life event. Also, it seemed like they enjoyed their work, which is also beneficial to their customers. Keep up the good work!

Rating:

5.0

Staff was awesome. The facilties is small and the only reason I didn't move it is because no elevator. They went above an beyond to get another location/unit procured AND fix a messy problem. Great job and awesome work by Pat the Area VP

Rating:

5.0

Very informative and patient employees

Rating:

5.0

Great place to trust to store your things & great customer service

Rating:

5.0

The manager Megan Lee was very helpful with outstanding service. It reflected through her crew. Thank you so much Megan.

Rating:

5.0

I have my things with them for four years and everything was always dry and safe the building is nicely lit and is always clean even the public bathroom. See ya later Megan and everyone. Great Customer Service.

Rating:

5.0

Always had a great experiences with the team and the up keep at this location.

Rating:

4.0

Great customer service but sometimes the wait is long

Rating:

5.0

The ladies that were working there when I came in on Thursday were amazing. They literally held down the entire store going back and forth from moving the U-Haul vehicles , checking the returned equipment, handling customers, and staying later to make sure the store was in order all while having a positive attitude! Their work was remarkable and wish I caught the two ladies names. If they do get a chance to read this I’m sending you a pat on the back. Amazing teamwork and hope they receive a positive incentive for their ethics and talents.

Rating:

5.0

The manager here is awesome!!! So friendly and great energy! I’m happy I switched to this storage facility!❤️

Rating:

5.0

Thanks

Rating:

4.0

no comment

Rating:

3.0

The autopay system was always down. Which caused unnecessary fees

Rating:

5.0

My return 10/19 was smooth and painless. I forget her name, but my move in associate was so kind and helped me change units and figure out all my needs for moving in and then returning my uhaul another lady and man were also super helpful and calm while they were busy.

Rating:

5.0

over all everything went well

Rating:

5.0

Excellent Customer Service!

Rating:

3.0

It would be easier to get to the storage units if they were all in the first floor or if the facility had elevators.

Rating:

2.0

I

Rating:

5.0

Pro: Service was great. I loved the pricing on the unit and the location. Megan and her team is extremely helpful, kind and went above and beyond for me anytime i stopped in. Con: I wish the bathroom in the storage area didn’t smell like cigarette smoke. I stored their over a year and not 1 time was the bathroom not smoked in, and didn’t smell like pee. Looking forward to story here in the future when a 5 x 5 comes available

Rating:

4.0

The staff there was very, very helpful. I will absolutely use them again the next time I need a uhaul. And I will recommend to anyone else I know. The storage lockers were small for the price & laid out kinda awkward but other than that, it was a great experience! Many thanks to all the staff there.

Rating:

5.0

The staff and Facilities were very neat and orderly. I really enjoyed my experience with this facility.

Rating:

4.0

My only disappointment was that I could not get a ground floor climate controlled unit. But that was not the staffs fault.

Rating:

4.0

Storage facility in my eyes wasn’t up to par like other storage facilities which was the reason I didn’t move into the storage. I didn’t like the fact that my storage had no ceiling just wire and the wood flooring was out dated as well. I just didn’t like it.

Rating:

5.0

All of the employees were very friendly and helpful. If I have a need for storage again I will definitely rent from this location.

Rating:

1.0

They looked in my storage and sold it when I told them I had just got out of an incident and was on my way to pay it sold my washer dryer baby’s crib bedroom suite and old family photos

Rating:

5.0

Megan, did an amazing job of delivering exceptional service, helpful information, and clear communication on the overall storage space .

Rating:

5.0

Very nice staff convention courteous overall awesome experience

Rating:

5.0

The entire staff @ the location exceeded my expectations! Friendly, prompt and professional! Thank you, Megan for making my many moves over the past couple of months smooth 👌 🙌 Karen B.

Rating:

5.0

I had a personal situation that popped up and I had to completely change my reservation. Without hesitation, the staff accommodated me and even helped us with the straps that were stuck on the truck. The facility is an older model but the staff make up for it ten times over with their hospitality. Thank you again!

Rating:

5.0

The Staff at the South Cobb location was wonderful, helpful and knowledgeable, gave great suggestions. I would definitely use them again. 5 stars to UHAUL truck rental stations, 5 stars for the storage rental guys and 5 stars to our Moving Helpers. Thanks for everything. Debra Carson

Rating:

3.0

It seems this facility changed hands several times, or there were new employees hired. There was never a time I felt like the customer service was above and beyond. Upon removing my items there was an intense smell of weed, like someone was growing in one of the units. There was not any trucks available for use on the 3 separate times I had gone there asking to rent one, when the lot was full of trucks. Overall it was a disappointing experience. I understand industry delays, etc

Rating:

1.0

There is no assistance for the second floor units and it hard dragging items up such steep stairs it could have been a hand truck or something to assist

Rating:

5.0

Exceptional service and I was pleased with the care they took to make sure I was happy. Megan and the whole crew were great.

Rating:

5.0

The lady that helped me was very helpful. She also helped me find a truck that they didn't have at a different location that was not out the way. I really appreciate her. I can't remember her name. She was very helpful. Thanks

Rating:

5.0

Friendly and efficient staff, facility clean and well lit, availability of additional equipment like carts were helpful. Easy move in and move out process.

Rating:

5.0

Everything was great

Rating:

5.0

From the first time, that we pulled into the lot; they assisted me with getting out of the truck ( I have a boot on my foo and leg ), they helped my son and movers with unloading my suv off of the auto trailer ( which is more than I can say for where we came from ). The young lady inside was helpful in assisting me with the size that I would need for all of our belongings. They made sure that I secured with maintaining my move-in. Everyone there was friendly, nice and very respectful. We visited the facility twice, before we moved out and it was cleaned and well managed. When we were ready to move out, the movers did a " no show - no call " and I called and the young lady that I spoked to was very apologetic ( even though she had nothing to do with the movers ) Helped me to reschedule my reservation for the truck that I had reserve. I would recommend this location to any and everyone that may need a storage area or need to reserve a truck; The staff at this location are excellent!!

Rating:

1.0

My unit was broken into and I had my things stolen.

Rating:

5.0

Great service always at this location.

Rating:

4.0

This was our first time being in a situation where we needed to store belongings. All of our anxieties were removed when we made the arrangements for storage. If we have to do it again in the future, we know what to expect. It was a pleasant experience.

Rating:

5.0

This U-Haul is always clean and the staff is always friendly easy check in easy check out reservations are very convenient. The storage areas are always clean warm and dry and they are equipped with cameras which I love for added safety not to mention they have a bathroom in case you have to go right there in the storage area. They also have a if you want it you can have it area and I have acquired a few really great pieces that others have left behind. Oh and all this is my to go to spot when I need to store or move everything.

Rating:

5.0

I gave this location a " Excellent/5 star " rating because: From the moment that I pulled the uhaul truck with the auto transport trailer on to the lot, there was a young coming out to greet me before I was able to get out of the truck. Which was great! being that I had a boot on my leg. Once we got inside and she asked me about my trip. I told her about how my son and I, whom neither one of has never dealt with how to load and secure a suv on to the transport. And NERVOUS I was to get on the road, not knowing if my truck was going fall off the back of the uhaul truck. And because of that, I had a 4 hour late start getting on the road. And the paper on the trailer said to maintain a speed of 55 mph for a safe transport and I did just that. Megan and the other told me that they were suppose to have loaded my truck the trailer and apolgised or my experience. The entire team was great!!

Rating:

5.0

The facility is due for some concrete and asphalt improvements by the loading dock area. Great place for the temp storage I needed.

Rating:

5.0

Brandon H was pleasant and patient with me. He was clear in everything he did with explaining to me how storing my items in the unit and time to pay. Thank you Brandon H

Rating:

5.0

This 2418 South Cobb Drive location was superb! They were ready for business and extremely helpful. I couldn't have asked for better service. I was impressed that someone now days actually do what they say and can provide such excellent service. Highly recommend this store. The Johnsburg store wasn't as sharp and I wasn't impressed. John Fulton

Rating:

5.0

Great staff and great storage unit.

Rating:

2.0

Didn’t get what I expected and they were unorganized

Rating:

5.0

Ms. Tina at the office was amazing

Rating:

5.0

my wife and I really liked the staff-so friendly and helpful

Rating:

4.0

My feedback on the facility is that I wish more of the larger units were available at floor level to avoid stairs or a short ramp was in place of the stairs. It also seemed like the motion sensor lights would only activate from the front of the building so with our unit being on the backside, someone had to walk up and down the hall to turn the lights back on. Otherwise, great facility, safe, secure, clean and friendly staff. 5☆ for sure.

Rating:

5.0

I didn’t receive a lock for my unit

Rating:

5.0

This location has the best customer service. Everyone is super friendly.

Rating:

4.0

Staff is helpful and clean facility

Rating:

5.0

Comparing to other U-Haul storage facilities, this one is much cleaner and better maintained. It is well lit, fairly clean, and I really appreciated the courtesy carts to assist moving my stuff into the storage unit. I will use this facility again when I need to and will recommend it to neighbors and friends.

Rating:

3.0

The storage units need interior lighting. The lights in the hallway’s aren’t adequate for both exterior and interior.

Rating:

3.0

My storage wasn’t big enough so I had to purchase a second one same location what would’ve really been nice versus the sales person said well I’m gonna give you a discount since you had to purchase two stores this is from us I asked him about it he laughed and chatted and I pay the regular way it would be nice if they did that especially since he knew I didn’t intend on purchasing another one but I had to but things like that

Rating:

5.0

1.Cool, welcoming demeanor 2. Very detailed 3. Helpful

Rating:

5.0

Could not have been a more helpful, professional, friendly and fun crew!! Thanks so much

Rating:

5.0

The agent who signed me out and back in was very professional. Her manner was customer service oriented. I am a very satisfied customer. Will recommend others to this location.

Rating:

4.0

Only issue I have was the roaches I seen and killed, but otherwise all was great, equipment needed was available

Rating:

5.0

I stored my belongings here for three months. Each time I can in contact with the staff they were always friendly and eager to help. I also rented my Uhaul from them and the process was easy and again they were friendly. They checked in the Uhaul, closed out both my storages and checked in my Uhaul with little help from me. I would definitely use again if I had to!

Rating:

5.0

The entire staff was awesome the truck and the facility was clean

Rating:

5.0

Incredible experience all around.Great customer service and the staff were super friendly.

Rating:

5.0

While the overall experience was great, unfortunately, I was rented a unit that was already rented and sold a lock that was not the right one. It was a doozy when I arrived and could not put my stuff in the assigned unit. However, when I told the store mgr of the issues the next day, he took the time and care to make everything okay. He even replaced the incorrect lock at no cost. Excellent Customer Service!!!

Rating:

5.0

The unit is advertised advising that the space can hold a 2 bedroom. This is false unless your 2 bedroom is boxes only.

Rating:

4.0

This location is GREAT.. except there needs to be a lift or elevator for moving heavy items alone. I know this is a big ask, but it would set your location apart from every other location and you could charge for the service in some way.

Rating:

5.0

Great customer service and very efficient. The facility is clean inside the store and in the storage unit. I will definitely recommend to those in need of a storage facility.

Rating:

5.0

Management was very helpful and understanding.

Rating:

4.0

It would be more convenient is the access hours were extended after 10pm. I had two units. I closed out one online with no issue. The second one was closed without my consent. I had emptied the unit and it still had my personal lock on it. It was closed after I had already paid for the month. I will visit the location to get an explanation. The employees were always nice and professional. They answered all of my questions.

Rating:

5.0

We had a concession trailer stored there for 4 years. We had no issues whatsoever with this company. David the store manager was super helpful when it came time to finally remove our trailer from their facility. We had to get it towed to our house from their facility and it was quite the job because it sat there for so long. He took his time helping the tow truck driver to come up with ways to get the trailer to roll, but the tires were flat. He tried to fill them and they wouldn't inflate, it wasn't on the rim properly, so he took the tires off filled them with air, and then placed them back properly so that the tow truck driver could tow it, thank you so much for that. My overall experience with the company has been really positive.

Rating:

5.0

The staff at 2416 South Cobb in Smyrna, Ga were especially friendly! David and Cameron were very helpful! They deserve a raise!!!! I arrived at 2 minutes until closing but they stayed and made sure I was situated and knew where everything was! Very good job!

Rating:

5.0

We had to keep some of our items in storage in GA while we relocated out of state. Staff has been awesome from the beginning to the end.

Rating:

5.0

The staff are super friendly and amazing very helpful fast paste great experience I’ll definitely recommend them to everyone

Rating:

3.0

I had made a reservation for a storage unit and called and confirmed the day before and the day of. They said they had it but when arriving they lost my reservation. They gave me a unit but it had a lock on it and they didn't have a key my movers were on hourly pay. So that cause their time to increase. More money out of my pocket. This could have been handled a little more better

Rating:

5.0

Very nice and clean. I will be back if needed.

Rating:

5.0

The staff made things easy.

Rating:

5.0

This is a very busy store, but the guys there give great customer service. A young staff, but they give their all & are always courteous.

Rating:

4.0

The facility seemed secure and well-lit in general but there is no light inside the storage units which makes it difficult to find anything. I’m moved out now but I wanted to provide my opinion.

Rating:

1.0

When I arrived, I was advised that everything I did over the phone with the customer service rep didn’t matter. That they are not connected to the store. I reserved an 8x12 and got an8x8

Rating:

5.0

Great staff. . Especially Meghan

Rating:

5.0

see above rating

Rating:

5.0

Awesome experience

Rating:

4.0

Nice place.

Rating:

1.0

Never again

Rating:

5.0

Tim Tuggle helped me, he was constantly Multi-Tasking, helping others as he helped me. He then proceeded helping me, showing me the pass code that gave me access to my G-10. Thanks to Tim Tuggle,

Rating:

5.0

Every body really a Great Team / Thank you very much for all your Help

Rating:

4.0

The light needed to be on in unit

Rating:

3.0

I wouldn’t recommend this facility for the simple fact that this company literally calls you the same day your storage rent is due to bug you about paying, which is VERY annoying!!!

Rating:

5.0

The facility was clean and easy to access. Sometimes it was difficult to park your car near the loading/unloading area due to the unused trucks, but it was not a substantial problem.

Rating:

5.0

The manager was very polite and friendly she has great customer skills she explained everything to me answered all my questions I would definitely recommend this facility to others 👍

Rating:

5.0

Great place to store your belongings

Rating:

5.0

Staff is/was courteous, helpful, fast.

Rating:

5.0

Clean facility, helpful staff.

Rating:

4.0

Thank you for the storage

Rating:

2.0

N/A

Rating:

5.0

Quick fast and ,,,,great attitude.....love the service..

Rating:

5.0

The manager takes the extra step to assure the customer is taken care of. Thank you!

Rating:

4.0

Excellent customer service

Rating:

1.0

I HAVE CONTACTED YOU ON SEVERAL OCCASSIONS TO LET YOU KNOW YOU HAVE THE WRONG EMAIL ADDRESS.

Rating:

5.0

Great employees

Rating:

5.0

Nice people, refreshing

Rating:

5.0

Thanks you for your friendly Services render to me.

Rating:

5.0

Although my experience didn't end well (storage contents were sold), the staff was very friendly and courteous, and the facility was always clean, neat and very well maintained. I would use Uhaul agai