Customer Reviews for U-Haul Moving & Storage at S Padre Island Dr

Rating:

5.0

From start to finish was smooth and went so quickly I twice had to ask “oh we’re all good? I don’t have to do anything else?” But the staff was great from the ladies in the store to the gentleman we returned the vehicle too, I did use the app during the process and really did seem to help the process. Thank you guys, was a great experience.

Rating:

5.0

I've used this location before. My original location could not get a rental in time, so the owner drove me over here to pick up the truck I needed on time. Staff was accommodating, courteous, and profession and the truck was in excellent shape.

Rating:

5.0

The only improvement that you need to do is ask the customer if they need a lift on the back of the truck that way they don’t have a problem climbing into it. That was the only downfall for our truck not having that and us not knowing to ask if it did.

Rating:

5.0

Great customer service

Rating:

1.0

The service I received from U-Haul roadside assistance was nothing less than terrible. I had to call roadside assistance multiple times due to a faulty cable on the roll-up rear door that had come off the spool and become tangled around the shaft, preventing the door from closing. This happened when the truck was approximately ¾ full. I called U-Haul roadside assistance and had the worst customer service experience. This included two inept technicians and extremely unsafe recommendations by the roadside assistance supervisor, Patty, which if followed, could have resulted in injury or death. The first contractor that was sent out clearly did not know what he was doing. As it was dark, I turned the truck on along with the cargo light so he could see to work. I also left the driver’s side window down to prevent the keys from being locked in the truck. After about two hours, I went out to check on him and he just left—with the keys in the ignition, truck running, and the window down. He did not let me know he was leaving and when I called him, he said another technician was on their way out because he could not fix it. I called U-Haul who told me they had no idea he left and that no other technician was on the way. I was on the phone with U-Haul until 1 am at which point I was told that no contractor would be out until the morning. In the morning, I was told a contractor was on the way. When the time passed for him to arrive, I again contacted roadside service who assured me he was on the way. When he showed up, he was older than Methusela and, again, clearly could not fix the problem with the door. His solution was to cut the cable and let the door remain shut. I again called U-Haul roadside assistance and they told me that when I wanted to unload they could send someone out to help me open the door, as it is too heavy to lift with one person. The supervisor I spoke to, Patty, then told me to do something blatantly unsafe—she told me that when opened, I should prop the door open with a board or broom. This was very dangerous—if I had done that and the door had fallen, it could have trapped someone in the truck, caused someone to be paralyzed, or possibly resulted in death. This was an incredibly unsafe solution to a problem U-Haul should have solved on site. The total time from when I first called roadside assistance to loading a new truck in the parking lot was approximately 16 ½ hours. I finally had to drive the truck to the U-Haul location and do an offload of a ¾ full truck into another truck in the parking lot. No U-Haul representatives provided any assistance. Prior to this, a U-Haul employee attempted to open the door and was unable to by himself. I lended assistance and he dropped the door without telling me. The door nearly crushed my hand and certainly would have had there not been a small block of wood that happened to be under the door that prevented the door from crushing my hand. A few days later, I could not find the keys. With much trepidation, I called U-Haul roadside service around 7 pm. They could not get a contractor out until 8 am the following morning. I called a locksmith and had them there in 45 minutes. I had to leave early the next morning and did not have the time to wait on another incompetent contractor. U-Haul roadside assistance is completely unsatisfactory. People moving are under a severe time crunch and the fact that I had to wait 16 ½ hours to get a problem “fixed” is beyond poor. The solution offered no assistance from U-Haul and required me to unload one truck and load another in a parking lot. This was after a roadside assistance supervisor recommend the very unsafe action of propping up the extremely heave roll-up door. The technicians are clearly incompetent. This was followed by nearly having my hand crushed when a U-Haul employee dropped the door without notice. I was offered a mere 20% discount for all of these troubles, an insulting pittance considering everything I went through. U-Haul should refund the entirety of my purchase not only for the extreme inconvenience but for advising my family and I to do something incredibly unsafe, multiple actions that could have resulted in injury or death.

Rating:

5.0

Both agents at U-Haul that helped me Wes and his supervisor were extremely helpful as usual very professional very courteous. I’ve been there several times to rent trailers and the staff is always professional courteous Wes is always professional courteous. I would like for you to acknowledge this to them. As a matter of fact, I’m going over there again to rent a trailer because I gotta move some more items from my storage.

Rating:

5.0

Great people working

Rating:

5.0

Very gooo service

Rating:

5.0

Awesome staff

Rating:

5.0

Friendly , polite , a very helpful to solve my needs and very quick with information. I would definitely come back.

Rating:

1.0

Equipment rented in advance but not available. Ridiculous that this was made in advance but had to make quick decision due to time constraints that left my spouse stranded in Texas

Rating:

5.0

Fast, good customer service.

Rating:

5.0

All good!

Rating:

5.0

Great service in and out quickly helpful personnel

Rating:

5.0

Easy, quick and transparent experience.

Rating:

5.0

Not a thing very, very friendly atmosphere and helpful hooking up the trailer

Rating:

5.0

Agent handling the drop-off was very knowledgeable and friendly!

Rating:

1.0

I returned everything as promised and was over charged $200 for a missing dolly??

Rating:

5.0

All was great

Rating:

5.0

Very professional

Rating:

5.0

N/A

Rating:

5.0

Very quick and easy

Rating:

5.0

Customer service was amazing. Check in and pick up was a breeze. All equipment functioned properly.

Rating:

3.0

Make sure that your customers understand that you are charging mileage for every mile driven (a lot of money). Cannot read the fine print on the wall behind counter. And was not stated at the time of rental. I hope it was worth it to lose a repeat customer.

Rating:

4.0

Not enough of a transaction to fairly rate, they just took the keys and told me I’m good.

Rating:

5.0

Awesome customer service

Rating:

4.0

The truck that we rented was clean & very easy to drive. It has good power & was ablbe to maintain speeds going uphill, even with the car transport attached, The car transport, on the other hand was dirty and the ratchets that hold the front wheels to the trailer were rusty and difficult to tighten & remove, even after I pointed it out & the sales person lubricated them. The car transport blew up a tire west of Plains TX on hiway 380. due to some mix-ups withthe system, the repair personal took more than 3 hours to arrive with a new tire. However, the tire was not mounted on a rim, so the service man had to remove the old tire from the rim & install the replacement tire on the old rim. Fortuneatly the rim was not damaged and the repair was able to be completed on the side of the road with cars and trucks whizzing by at 75 MPH with 50 MPH cross winds. We were back on the road 4.5 hours after contacting U-Haul for service. We were thankful to be back on the road before darkness.

Rating:

2.0

I emailed the GM (from email I was sent with a link to do that)-NO RESPONSE, had not used Uhaul in 7 years gone way down equipment-wise, website issues, call center issues, what was shown on website was not what transpired when I actually got to the location, the equipment I wanted to rent was “just rented the last one” was the response I got. I had and issue with the truck when I called the location for help, I was hung up on by one of the employees. There is plenty of competition out there REMEMBER THAT! And change the paper form with the gas gauge level it doesn’t match the actual gas gauge in the equipment🙄

Rating:

3.0

They let this truck go out on the road, barely able to go 20 mph. "That's what the insurance is for" "We just need to get rid of it". Unacceptable since we could of caused an accident

Rating:

5.0

Awesome experience. Very friendly and easy to use APP

Rating:

3.0

Good job Team

Rating:

5.0

Thanks!

Rating:

3.0

The man who assisted me with my drop off truck and trailer was weird. After we asked for help in taking the ropes off the wheel he responded “you can do that, even a caveman can do it”! Lacks of good manners! After that he asked me to take pictures of my car without telling me why!

Rating:

5.0

Called a day prior and was able to rent a trailer easily with no hassle. Great service! Left trailer after hours around 9pm same day !

Rating:

5.0

All good

Rating:

5.0

Good customer service. I made several changes to my reservation and they were very accommodating!

Rating:

1.0

1) The website sent us to a location that does not house UBoxes regularly. The number of the box assigned to us was disregarded and we were provided an unregistered box that had another customer's lock, which was locked. When we returned the box fully packed to the correct location per the pickup location, the box remained unregistered for days. Our box was lost to Uhaul. 2) You hire contract companies to hire contract companies and not one person in the chain can reach the the third contractor by phone. Too many contractors across the board. Ultimately, the family receiving the box did not have help unpacking. 3) The incompetence it takes to schedule movers two days before the box delivery is lost on me, AND refuse to change it at the request of the receiving party who was added as a contact person to the U-Haul contract. 4) I cannot be the first person in UBox history to ship to another person. 5) We spent more than ten hours on the phone this week trying to resolve all of these issues at $100 an hour. 6) I fully intend on contacting Amex to have them complete an investigation for fraudulent business practices in hopes of gaining a 50% refund. 7) Please contact S Padre Island to confirm that they do not have Uboxes.

Rating:

4.0

Easy drop off

Rating:

4.0

That location went above and beyond to make our experience great. Three other locations that we were sent to didn’t have the equipment we had rented. They did nothing to help but tell us to go to the next location.

Rating:

5.0

Great customer service the young lady that helped me also helped get the movers. She very nice and polite.

Rating:

5.0

Returning truck was prompt and simple.

Rating:

2.0

Not all staff was unprofessional just one an over weight gentlemen with shoulder length hair he was vey unkempt not because of working but lake of hygiene when ever I spoke to him he acted like it bothered him or he just didn’t care to answer my questions that related to my rental very rude disrespectful unhygienic person just don’t understand how a person like that stays employed

Rating:

4.0

The unit had trucks parked in front of the storage unit making it difficult to access the door. Should move all those trucks.

Rating:

5.0

Thank you Kristi Dunn!!!

Rating:

5.0

Everyone was always professional, very helpful, kind and respectful!

Rating:

5.0

Mary was very informative, knowledgable and friendly. She made the transition so easy from picking up the truck to dropping off. Thank you again for all your help Mary. Highly recommend.

Rating:

2.0

Very poorly maintained

Rating:

1.0

I had rats in my storage All my stuff was bite up

Rating:

2.0

Over priced and not worth it at all!

Rating:

5.0

Continue to do what y'all doing. Great job. 👍

Rating:

5.0

Kristi Was Very polite and helped me with getting a storage unit

Rating:

5.0

Excellent service

Rating:

1.0

I tried to request a supervisor to call in order to prevent my stuff being auctioned due to just getting notice and being unable to pay due to in medical emergency situation and no one would call after I was told by rep that they would

Rating:

5.0

Everything was excellent

Rating:

5.0

Like all great to rent from U haul

Rating:

5.0

They were very professional

Rating:

5.0

Thanks for the promo!

Rating:

4.0

Wish there was a light inside the unit. Being indoors the unit it very dark inside

Rating:

5.0

Convenient location, professional, friendly staff.

Rating:

5.0

Mikayla was so great! she helped my dad and I switch units so he wouldn’t hurt his back and was patient and kind the entire time.

Rating:

5.0

The two girls that work the desk. Went above and beyond for me every chance they got. They are awesome employees.

Rating:

3.0

One day I was moving stuff around in my storage, so I had to put a few things in the hall way and my door was open but. I admit a few of my things were blocking the hall way. Mind you there was nobody else in the facility. But I guess some contracting help needed to use the restroom. And instead of asking me to move my stuff or anything he goes to the office to complain I’m assuming. So what happens a dark skinned lady with curly hair comes and yells at me that “You Can’t Be Blocking The Hall Way Like That !! There Needs To Be Room To Walk!!” I understand I told her but there was no need to make a big scene yelling from the office door way. Pretty much disrespectful at the most in front of customers also. Also the air conditioning needs to be looked at because that little wall ac cannot cool all those rooms. That’s not what I paid for

Rating:

5.0

Moving from New Mexico to Corpus Christi. Apartment lease agreement went soured. UHaul staffs at both facilities (dropoff and storage) on SPI DR highway were extremely helpful and understanding. They found ways to help us by providing us temperature controlled storages for our belongings for free. They were very helpful and nice. I have used UHaul before. These staffs went beyond to help us. Thank you.

Rating:

5.0

Thank you to Kristi and team for the personalized service!

Rating:

5.0

1. Train staff to keep AGE of customer in mind. We’re 73 assigning #101 caused inconvenience walking extra feet! My husband uses a cane. Though we still walk - doing work while walking is best to keep distance short!! I was shown the map . Though it showed it on the corner & being the first “I didn’t think to take the entrance door into consideration! 2.Light inside the unit would help tremendously!! 3. Staff - Talk to each other! I set up storage. The staff lady said she’d leave the “ clicker under cabinet”due to my daughter & son in-law were driving in the 27ft U-Haul truck to drop off some items from out of town. When my daughter arrived first staff lady was not around & no one knew anything about it!! No clicker was given to her!! The following day I drove by there & the staff member looked under the counter & THERE IT WAS!! Mush easier to enter w truck! We will continue using U-Haul.we’re not done moving. Hopefully one more truck load! We’re learning as we go. It would help if staff were more in tuned to what a customer needs to make the moving easier & less stressful!

Rating:

1.0

Very bad experience half of my belongings were damaged. The storage unit ,, had water damage and I was never told about an insurance when I rented the unit. The manager Joe. Was a worst experience I ever had with him he is rude he doesn’t introduce himself he always has a mad face staff is not friendly. I am going to call someone else to report this. Very very bad service. And I was there for 2 years and a half . I will never take my business there ever again…

Rating:

4.0

Need to fix entry gate

Rating:

1.0

During the summer times the air conditioning facility was always hot. Never got compensated for those months that it was hot. The air conditioning building next to the office was cold. I called numerous times and spoke with a rude lady that stated the facility would get air conditioning fixed; it was hot for 3 months. I moved out on Monday, 01/22/2024, I have the receipt.

Rating:

4.0

Directions to original turn in location were inconvenient. The unit was closed early on Saturday so we needed to search town before we turned in the truck and found an truck and storage location on Sunday.

Rating:

1.0

I was told my unit was going to be climate controlled upon arrival the building was extremely hot and humid there were bugs dead and alive and a huge rat trap I definitely will be moving my things out of that unit ASAP

Rating:

5.0

Just need lighting inside storage unit

Rating:

5.0

I love that that I was able to come and go. But what I did not like it took a whole week before they find out my unit was empty! That is all I have to say.

Rating:

5.0

Your online system for booking sucks, sorry. Your agents are rude and the wait time is rudiculas.

Rating:

5.0

Great customer service

Rating:

5.0

Staff was excellent in every way.

Rating:

5.0

Thank you

Rating:

3.0

Employees lazy and on cell phones. No one is trained on how to rent out

Rating:

5.0

Amazing staff and so happy I was able to get in and out all while getting what I needed taken care of. Well done uhaul! ☺️🔥

Rating:

4.0

The price for a 10 x 10 storage was not resealable. I was able to find a storage 12 x 30 for just $10 a month more than your storage. Maybe you should do some research around town to better compete with the competition.

Rating:

5.0

John Paz was an excellent person to work with. Helpful and efficient. Took care of all of our needs, including walking to the back of the storage lot to make sure we found the right area for our rV and got it in properly. We mentioned to him that there was some garbage collecting at the back of the property, and when we returned a few days later, the whole back lot was clean and neat. Storage was easy; and returning the key fob was easy.

Rating:

5.0

I had one minute because you close at 7pm. I think it was a little after 7pm. The attendant took care of me fast. Thank you again Uhaul for coming through for me.

Rating:

5.0

Thank you very much for your help ! In taking care of my things .

Rating:

1.0

Had my things in storage for less than a year and had 2 rate increases and the facility was the same, no changes, my storage unit remained the exact same, no add ons. No lights added, no new paint, building remained the same. I always paid my rent on time.

Rating:

5.0

Overall it was a great experience! 💜

Rating:

5.0

Thank you very much for your time and consideration and for all your help 😊 👍 🙂 🙏

Rating:

5.0

Climate control is no joke…excellent!

Rating:

5.0

Excellent staff

Rating:

2.0

Had reservations for storage when arriving they had no units and sent us across town

Rating:

2.0

I reserved the smaller truck…only to find out it was given to someone else right in front of me. They had no explanation as to why that happened and no resolution, as there were no other comparable vehicles.

Rating:

5.0

My go-to U-Haul.

Rating:

3.0

I got send to 5129 Kostoryz rd Corpus Christi Tx On 03/24/22 around 11 am coming from Ky The 2 women working that day were very RUDE and hateful, not friendly. They were very mean. I walk out and left. I’ll never forget this experience. Arrived in town and got treated like trash. They seem very comfortable acting in this behavior. I was really tired of driving 19 hours from Kentucky and to get treated like this it’s awful. Cg

Rating:

5.0

I have not actually moved in as of yet w be moving in this weekend but am convinced will be as easy as everything else has been with Uhaul! Thank you!!

Rating:

5.0

Freddy the associate was very patient and attentive to our needs. The rental was quick and easy!

Rating:

5.0

The staff are awesome. I highly recommend them.

Rating:

3.0

Some things rusted in the climate control storage. Also my account was debited 2 days b4 everything was moved out and I received NO REFUND!

Rating:

4.0

Our move-out was a disaster. We were not given the dollies i rented and the truck not clean.(San Antonio Valley-Hi) Our movers in corpus were horrible. Left us before the job was completed, were standoffish, confrontational and lied about the condition of our storage unit. They didn’t have masks on when they arrived-despite a staff member having covid. Two teenagers with no experience or people skills. Our house looks like a bomb went off. Hoping we are not exposed to covid as one refused to wear his mask appropriately. Please fire Guardian Services. Very pleased with Uhaul and its staff. Move out paperwork was a breeze and they were soooo nice!!!!

Rating:

5.0

All the employes were very helpful courteous The rates very reasonable..i would definitely recommend this facility to friends and relatives

Rating:

5.0

The staff was very informative and easy to work with.

Rating:

4.0

The AC was almost non-functional so the "climate controlled" storage really wasn't.

Rating:

5.0

Patient, friendly, and courteous staff. Made moving in the storage and returning the truck a hassle free process.

Rating:

5.0

I really like this U-Haul.

Rating:

4.0

The air conditioner aspect isn’t very good. On a hot day, it doesn’t feel like it is even on!!!

Rating:

5.0

Very helpful and expedient

Rating:

2.0

Never answer their phone. Payment never goes through online.

Rating:

1.0

From the time we moved our trailer off the lot and turned in clicker I had to spend 2+ hours on the phone each week when I was sent a late notice bill wanting me to keep paying rent. The late fees and lien threats were obnoxious when each week I called I was told the account was closed and owed nothing to just get larger late fees the following week. Never could reach local store directly always had corporate even after calling local store.

Rating:

5.0

Online was more helpful than in person experience. I saw online available units and had Walked around seeing the storage unit first hand and when I went to speak to the u-haul sales person I was told they were a full capacity. But over all I did walk there the first time just to be told that. Then I just went home booked it online the lady recognizing said we're at full capacity, so I then told the other sales person my recipe and informed them online has them available. Just to inform them not to turn down potential income for the company they represent.

Rating:

5.0

People were great

Rating:

2.0

Young kid who worked on Saturday was not at all friendly or even very competent in his duties. He spent too much time on the premises and not in the office helping customers and he told me that my storage unit was way in the back several buildings over and I walked there in the pouring rain while he drove the rental truck that I just rented so he would stay dry and he didn’t even offer me a ride in the rain. My storage unit was actually 300 feet from the front desk and inside and dry. He wasn’t aware of its location in the least but sent me on.a wet search and he wasn’t apologetic for his lack of knowledge or help while I got drenched, unnecessarily.

Rating:

4.0

Your man working was very helpful

Rating:

3.0

When I try to call the facility, no one ever answers. I was on hold for over 20 minutes while driving TO the place for the first time - to confirm I had a reservation. When I arrived, there were three people behind the counter, two of them were NOT on the phone. Why didn't they answer? That's kind of a pain.

Rating:

1.0

I had items in the Uhaul facility for about nine months. I got behind on my payments. I went to talk to the management. They gave me a payoff amount and said that when I pay this, my debt is paid. Months later, I received a notice saying that I still owed money. I went to talk to them, and the manager agreed that I was now in debt to Uhaul again. He said it was because I left a dresser in the unit. I told him that I did not have a vehicle large enough to remove the dresser. Also, when I paid my debt and was told I was clear, the manager at that time DID NOT say I had to remove every single item. I only left one item, the dresser. Now, the manager has put a lean against my name. This is wrong. I was told that I was in the clear. I do not feel I should have to pay this money when we signed saying I was out of debt.

Rating:

2.0

Lines for service take a London time

Rating:

5.0

Very friendly staff! GREAT people

Rating:

5.0

Super fast service

Rating:

3.0

Storage facility was extremely dirty as were the restrooms in the office area. Most staff members have an attitude. I would only recommend this uhaul storage if it had a complete makeover to include staff both for attitude and for customer association.

Rating:

5.0

I like the helpful, friendly staff, especially Cassandra, your front area climate controlled units, the size choices, and the double lock, pull-open doors.

Rating:

3.0

Security password never allowed access after hours. The staff was awesome. but the computer setup is wonky and NOT user-friendly for the staff.

Rating:

4.0

The security code that was created at the time of rental did not work.

Rating:

5.0

The lady at the corpus location on spid was very helpful and very professional. I think her name was Kristy. Thank you

Rating:

4.0

Light inside the storage unit would make it perfect.

Rating:

4.0

Only problem we had was with the online return process. The link on the text message would not allow us to check in, that we were returning the truck after hours.

Rating:

1.0

The manager was rude as well as one of the girls working there, none of them was helpful at all.

Rating:

3.0

The place I picked up the trailer in Victoria TX was like the three stoogas. Had it hooked up wrong. I found out this when I was turning in the trailer in Corpus.

Rating:

2.0

The costumer service was horrible, the guy (manager) behind the computer was rude with customers, not very helpful, and made the whole process very uncomfortable.

Rating:

4.0

The staff were always friendly and helpful.

Rating:

5.0

The staff was unbelieveably helpful and took away all stress of returning a trailer; as well as, helping us get a storage locker. Professionals at maneuvering the trailer too!

Rating:

5.0

Nothing much to say, they were helpful and polite.

Rating:

3.0

Did not appreciate that after I made my last payment and let the facility know I was no longer going to need the storage unit, they kept calling for a couple month after trying to get more payments!!

Rating:

5.0

Storage is a nice room size but with no light inside,it makes it difficult to go in and gets things out.

Rating:

1.0

There was rat feces in my furniture from storing in the climate controlled facility, and I was locked into the facility for 3 hours until the police came to help. No remote way to unlock and de-arm!

Rating:

4.0

This facility meet my needs and the convenience of this location meet my needs

Rating:

5.0

The staff were accommodating and courteous

Rating:

5.0

We had a wonderful experience and the employees were awesome. Went out of there way to acomadate due too our 18 wheeler. We thank you very much...

Rating:

5.0

Nice people.

Rating:

5.0

Great employees

Rating:

2.0

Gate was left wide open. Rental truck was tucked away back in the storage unit area during my mobile checkin rather than in front with other trucks. My rental truck was practically on empty.

Rating:

1.0

March 18 I picked up a trailer from your Flour Bluff location. He didn't even come outside to hook it up. We were ignored;after we got his attention he tried to get more money--$14.95 to hook it up!

Rating:

5.0

Facility was clean and staff was friendly.

Rating:

4.0

I was pleased with the security Uhaul provided, while my things were in storage. Thank you

Rating:

5.0

Very helpful staff.

Rating:

5.0

It was what i needed. I found very friendly personnel. Thanks.

Rating:

5.0

Great service...

Rating:

1.0

Management made no attempt to compensate me or fix this issue. I have used U-Haul for over 20 years, this will be the last time I do any business with your company.

Rating:

5.0

Awesome customer service. Cody was great and helpful. Rented a trailer and storage room very quickly. In and out without hassles.

Rating:

5.0

I don’t care to leave a comment, however seems like I have to in order to leave anything. I should just forget the entire survey! I would but don’t want to hurt the staff rating for a tech issue!!

Rating:

5.0

Great place to do business. Staff was very fast and efficient. Highly recommend to others, very good experience!!

Rating:

5.0

We got a 26 foot truck...it held a lot of stuff..truck was in great shape and comfortable to ride in

Rating:

5.0

Fast, friendly service