Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd

Rating:

4.0

I been using this u haul location like for 20 years plus and will continue people friendly Ps quick question ❓ I wanted to get back my two months rent since I might need u in the future?? for a total of $166 but only got back $83 which is cool 😎 can I get my money 💰 back for the $83 ???? Text me lmk...

Rating:

5.0

The worker that waited on me made me feel great he had kindness respect took time to explain made sure I understood I would give him great excellences thanks what a worker the others were friendly as well willing to work with me as well all three needs a recomendation of some kind thanks

Rating:

5.0

Great new guy and very helpful manager

Rating:

5.0

Thank you very much keep up the good work

Rating:

5.0

Only thing I didn’t like was the storage area closed when the office close I think we should be able to access it at anytime long as we have our keys to get in and out

Rating:

1.0

My storage I rented was leaking in roof , it was a climate controlled, but know AC very hot in building, kept going up on rent , but was poorly maintained, bad customer service.

Rating:

2.0

booked a 17 ft not available at the time of booking settled for a 15 ft one ms joyce couldn’t open the others lock pad wouldn’t unlock causing us to run behind almost two hrs. i settled for a 10 for storage: when i came to retrieve the system down

Rating:

4.0

Strg facility was secure", but there is no light in maybe all the units ". Mine was difficult 2 do my inventory in " because of no lights in the unit ". Also some sort of upgrade should b made, of putting a ramp where my unit was , there were atleast maybe 4 steps up " making it difficult 2 bring heavy items in and out of the unit ".

Rating:

4.0

There was no lock inside storage

Rating:

5.0

Thank you all for the outstanding customer service that was provided to me!

Rating:

5.0

I received a hassle free experience and I appreciate that.

Rating:

5.0

Thanks again!

Rating:

3.0

Wish it didn’t have stairs

Rating:

4.0

It was very convenient for us to be able to rent a 20-foot truck from the same place as our storage unit, and the staff were both friendly and helpful.

Rating:

3.0

The unit is like a make shift and has holes in wall and openings in cringed Also no lighting in unit and very warm and suffocating

Rating:

4.0

Never had a problem

Rating:

1.0

I was charged 3 times for my storage unit on the day of purchase and nobody has offered me a legitimate solution.

Rating:

5.0

I had no problems with my U haul service, everything worked out fine!

Rating:

5.0

No complaints regarding staff and facility. Everyone was helpful and welcoming.

Rating:

5.0

When I call to make a reservation to the location. I was greeted by An employee by the name of ISIS. She didn't seem to want to help with anything but getting me off the phone. Other then that everything was great.

Rating:

5.0

Just don't have any where to put it I'm homeless and really didn't want to lose my stuff, I've been homeless since Mr Holt passed away I'm sorry for any inconvenience thanks Erica holt

Rating:

5.0

I like how they took their time with each customer, include myself. They day I went it was very busy. I love their customer service.

Rating:

5.0

Natalie and the management team was ALWAYS so professional and engaging. Willingness to serve. ALL STAR TEAM AT Westmorland & Kiest. Will recommend! THANK YOU! SINCERELY HENRY & PAM CUTLIFF

Rating:

3.0

While the overall experience is satisfactory, I'm somewhat disappointed with the deduction of this month's amount. Despite vacating the premises on the morning of Nov 24, I was charged for the entire month, which concluded on Nov 23. Given the business I and my colleagues have brought in over the past two years, such discrepancies could have been prevented.

Rating:

4.0

Their is something dead in the storage area.... I could hardly stand to be near my unit

Rating:

1.0

So much to say, first the staff over talked the customer, then sent us on a wild goose chase to anther location where we was then locked on the premises for over 30 mins, then we find out that our store units was on the Westmoreland promises. The guys was uneducated on how to unhook the trailer from the truck to unload my vehicle. As we began to pull off after asking him if we was good to go to unload the truck several times he stated yes, so as we was pulling off to unload the trailer was still half way attached to the truck so my son had to unhook us fully cause the uhaul worker didn't and he had move on to the next customer. There was more thi gs that went on at all three uhaul facilities that we came in contact with and I will be filing a full complaint.

Rating:

3.0

The original storage unit was too small for our needs just because a truck is rented that doesn't mean that is all the room that is needed. Units should not be sized by the truck that is being rented. We had a tall entertainment center that simply would not have fit in the unit. We were told that the 10x10 was the largest we could get. We wound up getting a much larger unit and there's not much room leftover. We had a 20x20. And threw alot away.

Rating:

1.0

My move in date was June 1, 2021 for a first floor drive up unit but when I got there they said that they did not have those units there and that there was nothing they could do but move me into a second floor unit. My move out date was for April 1, 2023 and I moved out March 29, 2023. Ebony took the late lock off for me on March 29. I have my lock with me. I was told I had no more time than that. I have the paperwork. Ms Natalie has been saying that she was going to get this straight but hasn't. I owe nothing if I moved out by April 1 is what I was told.

Rating:

2.0

Storage unit was at a different location and paid for a 10x10 snd got a 6x9 and it was not outdoors

Rating:

5.0

Every1 was great in assisting at all times!!! I am goimg to miss you!!

Rating:

3.0

I was good although I wanted a storage on the first floor and I ended up.high after I stated I wanted a first floor storage. Other than that it was nice.

Rating:

5.0

Todo exelente muy bien 👍💯💯

Rating:

5.0

i injoy the uhaul.if i ever need you all again i will call you all Thanks you all for you help

Rating:

5.0

Professional and courteous service. Very helpful staff!

Rating:

3.0

My unit 1056 was rained in and destroyed several pair of my shoes and boots. I let them know expecting to hear back from someone but no one has.

Rating:

1.0

Bad

Rating:

5.0

I don’t like the fact that there was no bathroom, when I’m spending 500 dollars.

Rating:

5.0

The check in attendant was very polite, she greeted me once I stepped through the door, and was very helpful with finding Me the right storage unit.

Rating:

5.0

This is a great place to store, because it’s not easily accessible from the outside.

Rating:

5.0

This staff was great. Very helpful.

Rating:

1.0

It was too hot I. There

Rating:

4.0

The manager Michael Daniels was very helpful and professional. He was kind and friendly.

Rating:

5.0

Excellent service

Rating:

5.0

The staff was very friendly and helpful and I would recommend them a 5star and would recommend anyone to choose this location...

Rating:

5.0

Great customer service

Rating:

5.0

i love my time of having a safe and well neat facility to keep my belongings and the staff are well more then amazing and so nice and thoughtful of my time

Rating:

4.0

The access hours were inconvenient until recently.

Rating:

2.0

You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.

Rating:

5.0

Great Family work ethic.

Rating:

5.0

Staff super helpful and friendly.

Rating:

1.0

Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.

Rating:

5.0

Great Cooperative team. Good Shape Dlleys and transfer equipment.

Rating:

1.0

The females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.

Rating:

1.0

This was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.

Rating:

4.0

Thank you for making my move out easy and simple.

Rating:

4.0

none

Rating:

1.0

I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.

Rating:

3.0

The service over the phone was better than the personal service upon arrival.

Rating:

4.0

n/a

Rating:

3.0

The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.

Rating:

5.0

The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lo

Rating:

5.0

Amazing and convenient!!

Rating:

4.0

I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.

Rating:

2.0

The staff is very rude it have never ever taken me 2 days to move

Rating:

1.0

My experience was horrible!!

Rating:

1.0

The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!

Rating:

2.0

The people don’t know how much to do the company rules anyone know nothing

Rating:

1.0

Customer service is awful

Rating:

1.0

They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.

Rating:

5.0

I wish u stay opened longer during the week, other than Fri/Sat.