Customer Reviews for U-Haul Moving & Storage at S Westmoreland Rd

Rating:

5.0

Keep doing what you’re doing and change.Courteous with professionalism and initiative.

Rating:

5.0

The after-hours return mandate could be simpler to find and process thru. I kept getting error messages and to call in and talk to someone just to find out my return had already been completed

Rating:

4.0

She was very nice I can't remember her name very nice and had a lot of empathy about what I was going through and then she ended up losing her phone and I hope she finds it for a baby

Rating:

1.0

The staff there was a very unprofessional the location did not have the dolly that I needed for my move and there was no accommodation at all. Where the trailer was at they did not instruct me on where was at they just pointed outside. Would never recommend this location to anyone

Rating:

5.0

Great people. Great service. Thank you guys.

Rating:

4.0

I been using this u haul location like for 20 years plus and will continue people friendly Ps quick question ❓ I wanted to get back my two months rent since I might need u in the future?? for a total of $166 but only got back $83 which is cool 😎 can I get my money 💰 back for the $83 ???? Text me lmk...

Rating:

5.0

N/A

Rating:

5.0

The worker that waited on me made me feel great he had kindness respect took time to explain made sure I understood I would give him great excellences thanks what a worker the others were friendly as well willing to work with me as well all three needs a recomendation of some kind thanks

Rating:

5.0

The rental process was great..I would like to let the staff/cleaning crew know that there was a box of bibles,a broom and another form of cleaning material left inside that didn’t belong to us.

Rating:

2.0

Had to wait more than 20 min to check in at counter, the truck had a very low tire and the back of the truck hadn’t been swept or cleaned, it had paper and trash in it.

Rating:

5.0

Everything was clean and ran well, Thanks.

Rating:

5.0

Todo bien !

Rating:

5.0

De verdad lo hacen excelente y por ahora no mejorarían nada

Rating:

5.0

Great new guy and very helpful manager

Rating:

3.0

I think the trucks needs to retired after so many miles, the truck I rented was a piece of junk. although it was clean inside.

Rating:

2.0

When we arrived to do the online checkin in Ennis and checked the 26ft truck, it asked me if our 2 dolly's were on the truck and I clicked no and upon turning in the vehicle in person at the Westmoreland location, we specifically told the staff member to make sure to refund us for the 2 dolly's since we didn't receive it, the staff member was on the phone with the manager at that time and the manager told them he would take care of it when he returned to the office. Well, 30 minutes later, I received an email receipt charging me an extra total of $120 for the 2 dolly's that they put down as so called missing even after we told them in person that we never received them. I called the customer service line because at that time the local office had already closed, I filed a complaint and told them that I was incorrectly charged and they told me they sent an email to the manager at that local location for my refund back. The location was in Dallas on Westmoreland at the Uhaul and Storage office. I will not use that location again, took an extra $120 from my bank acct on top of the $285 that they had already charged me for the regular amount...over $400, no way!!!!

Rating:

2.0

First truck given to me the battery was dead. Second truck the key would not go into ignition. Third truck had no gas. Finally offered an "upgrade" (larger) truck.

Rating:

5.0

Thank you very much keep up the good work

Rating:

1.0

They overcharged me and the truck was cleaned, fueled and taken care of. Scam completely

Rating:

4.0

More attention to trailer tires and wheels.. This rental tires wheels looked a bit worn out.

Rating:

2.0

I was charged what seems like several hidden fees. I was charged for gas even though I put more gas in it than when I picked it up. I was charged for a cleaning fee. There should not have been any to clean left in there. I chose the mobile pick-up and still had to wait and go inside.

Rating:

5.0

Quick fast and easy

Rating:

3.0

The mirror on the right side was not working and I could not see the cars coming on that side and some items I ordered were missing

Rating:

5.0

Only one employee working. 2 would have been faster for the clients

Rating:

1.0

1 Train Staff on Accuracy and Attention to Detail:
Ensure employees are fully trained to double-check all information—especially rental times, return times, and billing—to avoid costly mistakes. 2 Focus on Customer Service & Accountability 3 Implement Clear Return Documentation 4 Improve Communication & Transparency 5 Follow Through with Fair Resolutions:
If the business is at fault, offer a full and prompt refund—don’t make the customer fight for it or settle for a partial return. I recommend improving employee training around accuracy and customer service. Also, implementing a better check-in/check-out system and being more transparent when issues arise would make a big difference. Treating customers fairly and taking accountability goes a long way.

Rating:

3.0

the truck wasn’t cleaned right it had no gas we found a blunt

Rating:

5.0

Only thing I didn’t like was the storage area closed when the office close I think we should be able to access it at anytime long as we have our keys to get in and out

Rating:

1.0

My storage I rented was leaking in roof , it was a climate controlled, but know AC very hot in building, kept going up on rent , but was poorly maintained, bad customer service.

Rating:

5.0

Great service. Thank you

Rating:

5.0

Well maintained

Rating:

2.0

booked a 17 ft not available at the time of booking settled for a 15 ft one ms joyce couldn’t open the others lock pad wouldn’t unlock causing us to run behind almost two hrs. i settled for a 10 for storage: when i came to retrieve the system down

Rating:

4.0

Strg facility was secure", but there is no light in maybe all the units ". Mine was difficult 2 do my inventory in " because of no lights in the unit ". Also some sort of upgrade should b made, of putting a ramp where my unit was , there were atleast maybe 4 steps up " making it difficult 2 bring heavy items in and out of the unit ".

Rating:

4.0

There was no lock inside storage

Rating:

5.0

Great customer service.

Rating:

5.0

Clean before renting

Rating:

5.0

The counter people were very courteous and knowledgeable about helping us with the rental process, I would not recommend changing anything. The tow dolly I rented was in the best shape of any I had ever rented

Rating:

5.0

The guys working there are great. Their customer service was refreshing.

Rating:

3.0

I reserved a dolly but they did not have any. What the heck. It really slows down the process of loading a 20 foot truck when there is no dolly. I hired two guys to load the truck and had to extend (and pay for) the time because no dolly anlowed them down. Every truck should have a dedicated dolly. Just build that into the cost of the rental. Whats the point of having a reservation if everything is not there at pickup.

Rating:

1.0

Please remove my email ! This is not Claudio MISTAKE email address

Rating:

5.0

Perfect in all aspects

Rating:

3.0

Cracked and dirty windshield, torn passenger's side seat, U-Haul app that wouldn't allow me to take pictures of the van damage.... not a 'shining' experience!

Rating:

5.0

I had a reservation and when I went to pick it up.I was told that my reservation wasn't saved.After several text and several emails they still weren't convinced i had a reservation. The lady at the service desk.Let me know that the only reason I was able to get a trailer is because someone didn't pick theirs up in a timely mand she looked at the exact same text and emails that was sent to me from her store location

Rating:

5.0

None

Rating:

5.0

I had such a great experience that I don't see any area of lack. I enjoyed the availability of hours, the staff was great, and being able to drop off when finished was a non hassle experience when moving is a stressful thing.

Rating:

5.0

Great customer service!

Rating:

4.0

Outdoor check in by outdoor check in staff is lighting fast. Inside sometimes is a wait. I needed to get a refund for a dolly fee and furniture pads and he said it's better to call instead.

Rating:

5.0

the team working the front counter was on top of it! There was a steady stream of customers and they were multitasking taking care of multiple people at once. it was the fastest experience i've ever had with a uhaul. I was also pleasantly surprised at how new and clean the van we got was.

Rating:

5.0

Lupita and the entire staff were very friendly and helpful. I was able to get in and out quickly and drop off was a breeze.

Rating:

5.0

Good

Rating:

2.0

Make sure they have a good running truck please I had a problem with the on yall gave me yall should have not seen me on the road with vehicle that don't go over 55 miles on rhe freeway. I had to git on service road to make to my destination

Rating:

4.0

The check engine light wad on when I rented the truck and the mileage was incorrect. There was a lady names Issis that laughed over the phone at me because I requested a $1.19 plus taxes refund. She was RUDE from the moment I walked in until I finished a conversation with her over the phone. Light skinned black woman wore glasses middle aged her attitude didn't represent UHAUL at all!! Taricca who helped me rent the truck (name spelling) maybe incorrect was a pleasure to work with and Felicia who corrected the refund in customer service was amazing. She could see the pictures that I rented the truck with the wrong mileage. Nevertheless, I would definitely rent again but avoid the rude lady at all cost.

Rating:

3.0

I will not recommend to anyone the issue I had with over charging others have had too recently. When I call to resolve the issue they made up some bogus charges my review will be online as well hopefully no one else will experience the fraudulent charges

Rating:

3.0

I made my reservation a week in advance at a location a few blocks from my house. The night before pickup I’m notified I will have to pickup at this location off Westmoreland. Disappointed the truxk wasn’t available where I reserved it at.

Rating:

5.0

I really enjoyed Lupita Padilla, she was very with things needed and was there immediately to answer questions and concerns. She handles herself very well and is very professional and takes CRM very serious representing the U-Haul company brand. She has won me over to reside as a loyal customer to U-Haul thank you for the experience.

Rating:

5.0

Nothing to improve service at this location was great

Rating:

5.0

Staff is where you all shine. I did have issues using the app upon getting the truck and there at the end and wish there were more options because I was limited due to my old old old device.

Rating:

5.0

The equipment attendant was very courteous, polite, and professional…

Rating:

1.0

The truck I initially rented overheated which wasted our time waiting for roadside assistance only for them to show up 1hr later without a replacement truck and he was unable to fix the issue with the truck overheating. 3hrs of our time wasted only to make it back to location 5mins before they closed and thank God the lady was helpful because she stated she was ready to go home and leaving at exact closing time. My remark would be make sure your vehicles are up to standard for customers because this was a complete inconvenience, money lost and wasted time.

Rating:

5.0

The trailer was in great shape….and the staff wS really great.

Rating:

5.0

I was charged for my gas broth a gas ticket back I put the amount it was supposed but you took it out my account the truck didn't have a full tank when I got it I will use cash only next time $1.00 0ff

Rating:

5.0

Thank you all for the outstanding customer service that was provided to me!

Rating:

5.0

I received a hassle free experience and I appreciate that.

Rating:

5.0

Thanks again!

Rating:

3.0

Wish it didn’t have stairs

Rating:

4.0

It was very convenient for us to be able to rent a 20-foot truck from the same place as our storage unit, and the staff were both friendly and helpful.

Rating:

3.0

The unit is like a make shift and has holes in wall and openings in cringed Also no lighting in unit and very warm and suffocating

Rating:

4.0

Never had a problem

Rating:

1.0

I was charged 3 times for my storage unit on the day of purchase and nobody has offered me a legitimate solution.

Rating:

5.0

I had no problems with my U haul service, everything worked out fine!

Rating:

5.0

No complaints regarding staff and facility. Everyone was helpful and welcoming.

Rating:

5.0

When I call to make a reservation to the location. I was greeted by An employee by the name of ISIS. She didn't seem to want to help with anything but getting me off the phone. Other then that everything was great.

Rating:

5.0

Just don't have any where to put it I'm homeless and really didn't want to lose my stuff, I've been homeless since Mr Holt passed away I'm sorry for any inconvenience thanks Erica holt

Rating:

5.0

I like how they took their time with each customer, include myself. They day I went it was very busy. I love their customer service.

Rating:

5.0

Natalie and the management team was ALWAYS so professional and engaging. Willingness to serve. ALL STAR TEAM AT Westmorland & Kiest. Will recommend! THANK YOU! SINCERELY HENRY & PAM CUTLIFF

Rating:

3.0

While the overall experience is satisfactory, I'm somewhat disappointed with the deduction of this month's amount. Despite vacating the premises on the morning of Nov 24, I was charged for the entire month, which concluded on Nov 23. Given the business I and my colleagues have brought in over the past two years, such discrepancies could have been prevented.

Rating:

4.0

Their is something dead in the storage area.... I could hardly stand to be near my unit

Rating:

1.0

So much to say, first the staff over talked the customer, then sent us on a wild goose chase to anther location where we was then locked on the premises for over 30 mins, then we find out that our store units was on the Westmoreland promises. The guys was uneducated on how to unhook the trailer from the truck to unload my vehicle. As we began to pull off after asking him if we was good to go to unload the truck several times he stated yes, so as we was pulling off to unload the trailer was still half way attached to the truck so my son had to unhook us fully cause the uhaul worker didn't and he had move on to the next customer. There was more thi gs that went on at all three uhaul facilities that we came in contact with and I will be filing a full complaint.

Rating:

3.0

The original storage unit was too small for our needs just because a truck is rented that doesn't mean that is all the room that is needed. Units should not be sized by the truck that is being rented. We had a tall entertainment center that simply would not have fit in the unit. We were told that the 10x10 was the largest we could get. We wound up getting a much larger unit and there's not much room leftover. We had a 20x20. And threw alot away.

Rating:

1.0

My move in date was June 1, 2021 for a first floor drive up unit but when I got there they said that they did not have those units there and that there was nothing they could do but move me into a second floor unit. My move out date was for April 1, 2023 and I moved out March 29, 2023. Ebony took the late lock off for me on March 29. I have my lock with me. I was told I had no more time than that. I have the paperwork. Ms Natalie has been saying that she was going to get this straight but hasn't. I owe nothing if I moved out by April 1 is what I was told.

Rating:

2.0

Storage unit was at a different location and paid for a 10x10 snd got a 6x9 and it was not outdoors

Rating:

5.0

Every1 was great in assisting at all times!!! I am goimg to miss you!!

Rating:

3.0

I was good although I wanted a storage on the first floor and I ended up.high after I stated I wanted a first floor storage. Other than that it was nice.

Rating:

5.0

Todo exelente muy bien 👍💯💯

Rating:

5.0

i injoy the uhaul.if i ever need you all again i will call you all Thanks you all for you help

Rating:

5.0

Professional and courteous service. Very helpful staff!

Rating:

3.0

My unit 1056 was rained in and destroyed several pair of my shoes and boots. I let them know expecting to hear back from someone but no one has.

Rating:

1.0

Bad

Rating:

5.0

I don’t like the fact that there was no bathroom, when I’m spending 500 dollars.

Rating:

5.0

The check in attendant was very polite, she greeted me once I stepped through the door, and was very helpful with finding Me the right storage unit.

Rating:

5.0

This is a great place to store, because it’s not easily accessible from the outside.

Rating:

5.0

This staff was great. Very helpful.

Rating:

1.0

It was too hot I. There

Rating:

4.0

The manager Michael Daniels was very helpful and professional. He was kind and friendly.

Rating:

5.0

Excellent service

Rating:

5.0

The staff was very friendly and helpful and I would recommend them a 5star and would recommend anyone to choose this location...

Rating:

5.0

Great customer service

Rating:

5.0

i love my time of having a safe and well neat facility to keep my belongings and the staff are well more then amazing and so nice and thoughtful of my time

Rating:

4.0

The access hours were inconvenient until recently.

Rating:

2.0

You should close this storage facility. It was sank, wetness everywhere, impossible to unload a trailer and walk the entire distance including stairs to 2nd story. I was member able to move in. There are no disputes. Staff cancelled the contract for unit, 1532 as I recall. I never entered or used the space.

Rating:

5.0

Great Family work ethic.

Rating:

5.0

Staff super helpful and friendly.

Rating:

1.0

Been customer for more then few months but was never Satisfied or happy. One stapes at a time - need enough employees in rush hours. Not a single time I could do in and out took me at least 20-30 mins even just to pay my storage fee. Also when I call No one pickup the phone and if they did pick up my call they put me on hold for ever till they get to charge me extra fees smh. I got so frustrated up to where I just pay them extra fee and shut up. P.S. storage units are not quite convenience.

Rating:

5.0

Great Cooperative team. Good Shape Dlleys and transfer equipment.

Rating:

1.0

The females at that location are super rude and not only that my couch was urinated on by a rat or something. The store manager was nice and all the males at that location.

Rating:

1.0

This was by far the WORST experience I have EVER had with U-Haul! For every move I've done I have used U Haul but that may very well change.

Rating:

4.0

Thank you for making my move out easy and simple.

Rating:

4.0

none

Rating:

1.0

I had rats in my storage unit and the man at the counter was unprofessional about the hold situation.

Rating:

3.0

The service over the phone was better than the personal service upon arrival.

Rating:

4.0

n/a

Rating:

3.0

The people are absolutely the best thing about the facility, they were always friendly and went beyond to be helpful.

Rating:

5.0

The young man help me with my storage was awesome. He was a very nice and professional. He gave the best customer service. And he was very knowledge on U haul information. I will recommend this lo

Rating:

5.0

Amazing and convenient!!

Rating:

4.0

I appreciate the general courtesy and helpfulness of staff. The recent upgrades to the facility including HVAC are welcome. The facility is clean which is appreciated greatly.

Rating:

2.0

The staff is very rude it have never ever taken me 2 days to move

Rating:

1.0

My experience was horrible!!

Rating:

1.0

The staff was horrible and I hate that I chose U-haul.. I wouldn't recommend THE DEVIL to this location .. NEVER!!

Rating:

2.0

The people don’t know how much to do the company rules anyone know nothing

Rating:

1.0

Customer service is awful

Rating:

1.0

They sent me down the st at the storage facility when my storage at the keist and Westmoreland location. gave me a unit with a lock on it. Poor customer service and very unprofessional.

Rating:

5.0

I wish u stay opened longer during the week, other than Fri/Sat.