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DAVID WCustomer Reviews for U-Haul Moving & Storage at S Willow
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Richard and Robert were both outstanding representatives of Uhaul
JOSEPH CPainless drop off experience
GEORGE MSecured the rental online but was forced to add the insurance at the store. I just wanted to leave but they would not finalize the order until I added the insurance. If the insurance is a requirement then do not have an option to rent with no insurance. Not customer friendly.
DAVID MCharged me a safe trip fee. I didn't approve. Location for drop off on line doesn't accept these trailers had to go to another location after I picked up trailer
TERESA RProfessional does not even scratch the surface when describing this location. Smoothest and quickest service I have ever had, the employees make you aware of everything. I will now only book return trips using this location after everything I have experienced with Massachusetts franchises. The best part is Rockstar Jamie refunded the extra charge I paid at her location, because she could not believe how Westford Auto Sales treated me. This location is for the customer. Would recommend 10/10!!!
SAMANTHA Jbest customer service you can ever experience
MANUEL ZThe staff was very friendly and it was very convenient for me they are attended me with respect
Ismael V | Overall ExperienceThey were extremely rude to me. I have a severe back injury and I went out of my way to let someone know I would be back to take the trash and donations and was treated like a child. Telling me I couldn't leave the items where they were. My car was full and I was in severe pain. I told the woman I would be back. She was rude to me. She then called her boss and he phoned me and treated me like a child I let him know I was coming back to take the stuff that was fully bagged and boxed. It was not everywhere but in a neat pile not in anyone's way. He kept chastising me to the point I finally just put the phone down and let him talk to himself. We closed our unit a week later because I didn't like the way they treated me. When I got there, there was a pile of trash not bagged up just piled up next to furniture that was left by a previous tenant. It was a lot messier then what I had left just long enough to give my back a rest for a minute. The treatment i received was totally uncalled for. I will never recommend the south willow st facility to anyone. Oh and they knew I was having trouble with my back I was walking with a cane and I had told the manager I was waiting on surgery. They could have given me the break without the drama. My husband was back there in about an hour and it took him all of 15 minutes to pack the stuff in the car and remove it from the premises. So we closed the unit a week later instead of the free month that we were entitled to. Very poor customer service
Alice M | Overall ExperienceHad a great experience with U-Haul storage. Just don’t have the need to store anything at this time. But will use U-Haul again in the future if needed. Thank you!
LINDSEY L | Overall Experiencegreat service in and out the door
RICHARD BSuper helpful
MICHAEL BTo himself. While my husband left and removed the trash and the donations. It took him less then a half hour. All of that unnecessary drama while I'm in pain was uncalled for. You don't want food, combustible stored so I had to go through everything, because I purchased an auction and didn't know what was in it. So I was trying to do the right thing. I could have just shoved it into the unit and not cared. But I do care and your staff (2) members were not very nice. Doing this caused me a great deal of pain.
Alice M | First ImpressionsGood
DANIEL JFrom the moment I pulled into the parking lot it was chaos. Cars were parked at haphazardly it staff was working hard to try to alleviate the line, but the line took almost an hour just to get up for my already checked in rental then it took another 10 minutes as the person processed my rental, which was already done on the app then the attendant had the wrong trailer lined up and had to move the trailers so I could back in overall it was a disaster. Then as they checked people in the U-Haul folks would have to go out and teach the people how to drive the trucks and each rental sold while there was four attendance at any given time three of them could be with customers out in the parking lot.
Tim RI asked for brake controller, with 7 way. Hitch was already installed in the past. But the paper doesn't say brake controller anywhere. Was it installed? How would I find this out?
Estefania CA very good experience
THOMAS SWhy is it that I have an account, preregister the. Check in, photo my license, fill out the same data over and over for each reservation and I STILL have to go inside and stand in line to get checked out. Seems like checking in online is a waste of time, the only benefit is that I can avoid photo of my license at front counter
William WNot tech savvy so the check in process was tedious. I was there in person why do I need to use my phone to take pictures of my license. I appreciate technology but sometimes it makes it difficult for nothing! Just my opinion.
STEVEN PMy only complaint was one of the safety cables on the motorcycle trailer was frayed. They were a twisted braided steel. I returned the trailer after hours and when I reached under to unhook the cable I cut my left hand on the steel frayed piece. It was a pretty good puncture/slice. Other then that it was the usual good experience with the location. Always friendly people.
BRENT GRichard and Jamie (and honestly everyone else) are great to work with
Mark J | First ImpressionsThank you Jamie!
James D | Online Move InEverything went great. I would like to specially thank & commend Steven Faria of North Manchester U Haul. He was Friendly, Fast, Knowledgeable & helpful at a time we really needed it We appreciated his effort & that of the smoothly running U Haul team. Thank you.
MICHAEL SThey are amazing and they are very friendly and over all amazing customer service
KRISTON FThe team was efficient and knew their shit, goddamn I appreciate that.
ADAM CSigns for customer parking weren’t very clear.
glenn dI was sent to the location, because the Bedford location did not have the trailer I reserved. I find this location crowded/tight parking since the drop-off lane blocks all of the parking. :(
JASON VI have always had a great experience renting from this facility.
MICHAEL OWrong email address!!!
PAUL B | Overall ExperienceAlways, excellent service here, Manager Rich is Excellent.
RAYMOND DMy mechanic was incredible. There was a problem with delivery of my hitch and I was upset. My mechanic talked to me and resolved the entire issue. I have bought about 4 hitches from u-hall and he has been the best mechanic.
luc dThe staff at this location were very helpful and courteous.
DAVID CI had a reservation for 8:30am and did not get my rental until almost 10am due to a damaged truck at first then a complete mix-up on license plates and the link for the third truck taking forever to send. The GM saw us and gave us his card and asked us to email him, which we did and as of yet, no response. When we got the truck it was on a 1/4 of a tank and that is what we returned it on. Yet was charged $22.52 and after hours fee of $20 of which entailed of me putting the keys in the lock box. I will never use U-Haul again and recommend Budget or anyone else from now on out. My bill went from $72.95 to $170.04 in the blink on an eye. This also caused us an hour of help that we had to move our stuff from people that were waiting for us.
JENNIFER BVery easy great staff
ADAM BMy 6x12 trailer did not have the support to get it off the ball. I was able to find a lift in your parking lot but still
CATALIN BThe young lady was very helpful with me
carol k | Overall ExperienceJust keep up the great job. I got exactly what I needed. Thank you
LUIS MHad to wait to get out of check out lane.
PAUL MOverall great service. Ran into some unexpected problems during move out of evicted apartment. U-Haul did there best for me and I appreciate them. Jamie is awesome to deal with!
ROLAND B | First ImpressionsHave the U-Haul depot make sure there are no screws in any of the tires before renting a trailer.
BARRY SI live in Maine but paid for Emily Donahue to use your trucks . Very curtious people working with my Daughters. Ty Tammie
EMILY DThe check-in process went smoothly and the associate was pleasant and efficient. The person waiting at the trailer for me to hook up was not that great. He had trouble plugging in the wire for the lights and started wiggling it back-and-forth vigorously, and then pulled out a knife, and I stopped him and said that I would give it a try. The plug on the car had accumulated some road debris. I used a tiny screwdriver to clear the debris and was able to plug in the plug. When I needed to open the door in order to check to see if the pads I rented were in there it opened extremely hard, and I couldn’t quite get the door all the way open. There was sand in the doorway. When I went to close the door, I could not pull it all the way down and eventually had to use all my might in a foot to successfully close the door. I told the person that the door was really hard to operate and he said the trailer hadn’t been used for a couple of days and that was why. He told me I was all set to go and I reminded him that he needed to check to see if the lights worked which he did and then sent me on my way. My opinion was that this associate treated this as just a job and wanted to just move on and have me not be there. Later in the day while inside the trailer, I noticed the floor was a little bit spongy and uneven. The trailer did ride nicely behind my car. The return process went smoothly.
RICHARD RMinor point, overall everything went smoothly. Nice truck no issues. The initial check in service was excellent. When I returned the vehicle I didn't realize there was a online return option. I went inside there was 1 customer in front of me at the register. There were 4 registers with 4 different guys positioned at each. I stood inline for 10 minutes. Not one person at the registers offerred any service. After the customer in line in front of me was finished he left and I still stood with no acknowledgement. Not one of them even made eye contact. It was Iike I wasn't even there. I decided to leave when I saw a small sign referencing the on line return service. I returned to the vehicle when I was almost complete with the return app I was approached by a lot attendant offering assistance. He referenced me by my name. So obviously he took the time to reference the truck before he approached. The lot attendant was very polite and helpful. He was no where to be seen when I first arrived. Bottom line what should have been a 5 minute process turned into an half an hour.
David CVery helpful and knowledgeable when helping me find the rite unit.
Marques H | First ImpressionsThey were so helpful, understanding and kind. I had been in a bad accident, missed a lot of work and then lost my job and just staying in communications with them they worked with me so I wouldn’t lose my stuff. No where else have I ever had such great service with kind people. I would highly recommend this location to anyone.
Ashleymarie G | Overall ExperienceThe team over at Uhaul is amazing!
Cafe oThough the truck was clean, the back had not been swept out. Though I was told it had a "full" tank, the needle and my subsequent fill up showed it was not.
Gregory SRobert B was very courteous and helpful. Easy to rent and return vehicle.
Dwight MAll service members were knowledgeable very helpful when I asked them about products on hitch and bike rack for electric bikes
Ruth AMy online check in was inaccurate. Vehicle was marked in incorrect spot, and key was not available as per app. Then I had to wait in line in store for 20 minutes thus defeating the entire online process. The fuel gauge did NOT read 3/4 full when I entered vehicle. I noted gas gauge marking on my U-Haul app. I returned vehicle precisely as filled and was charged a fee for being short. I addressed this with staff at location, was informed it would be deducted and it was not as I was subsequently charged. Truck ran fine despite check engine light remaining on. Pick-up and return were very unsatisfactory
Joseph MNothing I could see....friendly, prompt, informative, clean, very good job!!
BRENDA LThe rental process within the location office was at best painful! It was slow and unnecessarily convoluted! Thank God, I was the only customer in the building otherwise, I could have literally been there for an hour plus! You need more efficient people working on the counter!
GARY SStaff were very helpful and friendly.
BENCE RActually provide the moving blankets that are paid for.
Zachary HRichard was always polite and very helpful the only problem was everytime I would do there . There was only one person waiting on customers no matter how many workers were there always a long wait
John D | Overall ExperienceTo be in office, the office is empty all the times thank you
AIMEE NSelf checkout for accessories would help
MARLON DNothing
BRUCE TNothing everyone was nice and super helpful!
Alicia LService absolutely terrible
MARCUS MDealt with Frank, Jeremy and JoJo on 2 separate occasions and they were more than helpful. It's a busy business but they made a point of taking care of my requests without any issues. Would highly recommend working with U-Haul for all your moving needs.
Patrick B | First ImpressionsI realize they were closing , however with what I was through they could have been more helpful. Please have someone call me regarding the unsafe vehicle I rented in WV. dry rott unsafe rear tires, one inside rear (after driving a short distance in town) realized was chunked up & unsafe. Upon replacement the tire company noticed two 5 inch splits (ready to blow) in the outside tire.Both rear tires were unsafe. Please call me before I file a report wit DOT & state motor vehicle Dept regarding illegal state inspection sticker on vehicle. H. Smith 603 493-2901.
Hugh Seasy process for picking and dropping
DPSSVBL RThank you for a smooth pick up & return experience
LISA IThe 10 foot U-Haul had a low tire pressure light when I picked it up - I found Bob outside and he was great and stopped everything to help me. He was polite and very very nice. Kudos !!! Jaime during checkout was polite and very quick to get me on the road I returned the van to Greg. He was witty and very polite Great team there
DAVID CThe gas tank should have more than 3/8 of a tank of gas when turned over to a customer and a u-haul customer service rep should go out with the customer to review any questions regarding the rental. This was a first-time rental of this type of vehicle and we had to track someone down to ask a minor question to get us on our way. I get it, there are labor force shortages everywhere but it would be appreciated next time we need to rent a vehicle.
LINDA LCheck TPMS system before giving to customer, otherwise truck was fine, staff was very friendly and made process easy
ANDREW CGreat service!
Kathleen MThe vehicle was clean and the pick up/drop off process was new to us and we had no issues. Ok Thank you UHaul for making this a much easier process than before!
SYDNEY BWhen I was unloading boxes out of the rental into my rental unit it was snowing and the floors are so slippery once you pass the automatic doors both my husband and I slipped repeatedly. The high gloss finish of the flooring is horrible in combination with wet/snowy outdoor conditions and will eventually cause a slip and fall incident as almost happened on this occasion. Your video will show us repeatedly having to try to stop ourselves from falling.
PAULA RTo instal cameras for rear view back up on all trucks with no rear mirror view
GEORGES EJamie was awesome, this is my 4th time using the S.willow store and she’s made it easy and as fast as possible EVERYTIME!
Christian bThe person who rented it to me and the yard person didn’t seem to get a long and I was given a differential truck than I was suppose to causing me to go back in and get a new contract. Was a little bit time consuming
STEPHEN MCheck in was seamless, nice help and quick support to make drop off easy and quick.
CHRISTOPHER DTruck was only 1/4 tank of gas at pickup
Drew HPersonal amazing wonderful people but I has to clean the trailer before I use it
RYAN RClean
JOEL G | Online Move InThe staff and owner were excellent and very friendly. The facility is well maintained and secure.
MaryEllen M | Overall ExperienceEverything was great and very understanding why I had a leave I did not want to, but I could not afford it no more
Marie G | Overall ExperienceJamie was so fun and expressive. I loved working with her. Very informative and respectful. Answered all questions and explained in details how we can access our unit and how to check out. Assisted us to our new unit. Thank you
PEDRO C | First ImpressionsI am very happy with the service.
Luis M | First ImpressionsGreat personal!!
ED D | Overall ExperienceParking to get to my unit was always difficult. The electronic entrance door to get to my unit was broken for over a month.
HARRY D | Overall ExperienceThe manager. Richard Andrews, his stuff were excellent on top of this fact of virtually 5 out of 5 stars. I was having a really tough day and richard wa shoulder to lean on It would recommend this place to anybody top shelf
Michael N | First ImpressionsI paid for a month and the guy in the office told me I would get a credit for the time I didn’t use when I check out since I only used 12 days of the last month of rental. When I checked out I asked what the refund was and the same guy said oh we don’t give refunds for the over payment. So I paid for 3 weeks I’m not using the storage. Good to see uhaul will double dip on a storage unit and take my three weeks then make the next person pay for 3 weeks I already paid for. I guess that’s how they give people a month free with a truck rental. Rip off. Will never use again.
KELLY S | Overall ExperienceExcellent service! The staff is exceptional!
SHILOVE J | Overall ExperienceI work nights and like to go to my storage after work but i was not accessible when I preferred it to be. Other than that everything else was ok
Kristine N | Overall ExperienceA big Thank you to Richard Andrews, Jo Jo and Jenni - I hope I got all the names correct! And the rest of the crew that helped me and my family yesterday! Everyone so helpful and kind! We just moved back from Florida after surviving hurricane Milton and this uhaul crew treated us so well! I highly recommend this uhaul ! 10 stars from me!!! Thanks a million for everything! You all rock!
faye v | First ImpressionsIt was nice to feel safe storing our belongings there is it definitely worry free!
THERESA S | Overall ExperienceThank you staff for your excellent service! Miss Jojo & the coffee lady! (Inside joke!) And Matt too! You all rock!
SHILOVE J | First ImpressionsOwner was very friendly and helpful, walked me to the unit and showed me how to get in. The web experience wasn't totally clear. It didn’t really explain what to do now that you’ve paid. It provided an access code that wasn’t needed and wasn’t clear that you still needed to check in and get an access card in the front office.
Shayne M | Online Move InI'm glad to do business with U-Hal
Jose E | Overall ExperienceThank you for your assistance and kindness
Carole W | Overall ExperienceRich and jammie on South Willow Street located in Manchester NH are excellent people and definitely deserve a raise there always helpful and always willing to solve problems.....
Bryant B | Overall ExperienceAssociates were very polite and helpful
DERRICK R | First ImpressionsNever could reach a staff member when I called local uhaul, not clean, always warm, no money's not returned of remaining balance on move out day. Always having rate increases
SUSAN N | Overall ExperienceN/A
Brian O | Overall ExperienceGuys we’re super friendly and helpful
Brett D | First ImpressionsI have used this Uhaul store for truck rentals and storage needs for many years and expect to do so again in the future. Richard and his staff are always friendly and offered exceptional customer service. Jackie was a pleasure to work with and always went above and beyond offering her assistance when needed. The storage facility was always clean and well maintained!
Jenny D | Overall ExperienceSuper friends staff
Alissa f | Overall ExperienceRichard was funny and knowledgeable. The staff overall was great and love their job. It was a great experience for me.
Lala S | Overall ExperienceThe staff was very helpful and friendly.
Michelle D | First ImpressionsRichard is an excellent employee. He deserves a raise/promotion. Dealing with him was beyond a pleasure.
William H | Overall ExperienceBy far the BEST uhaul experience I’ve had
Ashley C | First ImpressionsGreat place—no complaints except for parking is limited and awkward. Otherwise all was great!
sandra d | Overall ExperienceI’ll never forget the day Richard said to me “ Mariah you gotta stop smoking in my trucks, and what’d you do kidnap the Easter bunny? What’s with the jelly beans?!” Everyone that works here genuinely cares and goes out of their way to help you help yourself in getting whatever you're there for done. I greatly appreciate the workers here!
Mariah I | Overall ExperienceAwesome thanks
Rose C | First ImpressionsN/A
CHRISTIAN B | Overall ExperienceThe staff/owners were amazing, bent over backwards to accommodate any needs. It was more than a business transaction they cared, and they showed you that they cared could not have asked for any better service or personal interactions.
Richard W | Overall ExperienceCould not have been happier with my whole experience. Many thanks!
Kenneth D | First ImpressionsLoved the help I got they were very kind and sweet and VERY helpful for me being young and new to this !!!! Thanks for the help
Ashley P | First ImpressionsVery pleasant
DALE J | Overall ExperienceDoor to get into the building has not worked for quite awhile. Have to wait in line in the front office for awhile to get someone to let me in the broken door. And, people almost always jump ahead of you in line because it is a poor setup. Ramp going in and out of the door (that does not work) is extremely difficult to move your belongings.
stacey h | Overall ExperiencePeople were awesome and very friendly
Susan B | Overall ExperienceManchester so willow Uhaul has alway been there for me when I need storage or to move thing alway professional and friendly . I tell all my friend to use them !! Thanks again
Richard G | Overall ExperienceChecking in and out of my units were both easy, painless processes and the staff at this location are always extremely pleasant, accommodating, and professional. Thank you for your time.
Ashley C | Overall ExperienceThe vast majority of the times I had to go to the unit, I walked past several people living in various units. I understand homelessness is a difficult thing, buti find it unacceptable too see people literally living in a storage unit. Because of this is the low review.
Donald P | Overall ExperienceSo so many mistakes, lies, miscommunication and fraud. A number of staff need to be trained or fired.. i have all the WROng emails you sent AND witnesses to your incompetence.. I am recovering from a kidney transplant and left isolation bc the staff person demanded i come to the office. Now I was quoted 159/ mo and recently billed 279. I am too sick and weak to pursue this so will place in the hands of a lawyer.
Nancy O | First ImpressionsI had a leak from the storage unit above me of some kind of brown sticky liquid over my expensive sound bar and some of my other belongings and the staff didn't help me at all. You also required that I use your lock, which my key broke off in. The staff told me I HAD to call a lock smith to cut it off, which cost me another $200. Also, the access door to move my belongings in and out was extremely inconvenient. I have had nothing but problems renting a storage unit from you.
Alyssa B | Overall ExperienceThe employee Jenn or Jess cannot remember name was AWESOME to work with. Very capable and knowledgeable
ADAM R | First ImpressionsThere was a discrepancy with my billing due to a clerical error and the manager, Richard, researched the matter thoroughly and issued me a refund. Very professional.
Gary F | Overall ExperienceJennie was super friendly and helpful. It was a very stressful day for me and she went above and beyond to help ease my day.
TINA M | First ImpressionsHands down, the absolute cleanest storage facility I have ever seen! You can actually see your reflection in the floors! No dust, no cob webs, and NO SPIDERS! Climate control takes away the worry of your things getting mold. No complaints whatsoever! Highly recommend!
Colleen W | Overall ExperienceStaff very friendly. Very informative. Got us in and out quickly.
Michael C | First ImpressionsI recently went to a different storage facility and had multiple problems trying to get into the unit that was paid for, they were always on break and office never opened so went to U-Haul after work to try to get a last minute unit. I felt awful coming in just before closing time but got stuck at work. But the woman that helped me(I believe her name was Jennie) was amazing! She made the process very quick and stress free. I was in and out with no issues. She was very friendly and helpful. I really appreciate the service that I was given especially right before closing, I’m sure everyone was ready to go home. But never felt rushed or pushed along. Very happy and will absolutely refer U-Haul to friends and family.
LINDSEY L | First ImpressionsPrice continued to skyrocket every quarter for the over 12 years I had this unit, and I couldn't afford to pay anymore after I lost work as a result of Covid. I live out of state now and couldn't get there to even empty it.
STEPHEN A | Overall ExperienceI stored my precious belongings at the S.Willow St. Manchester, NH U-Haul in climate controlled storage 18 years ago when I made the decision to move to Florida. I never imagined that it would take me 18 years to move out but illness prevented me from claiming my belongings and getting them down to Florida. U-Haul worked with me long distance over all of these years and I never had to worry about the safety or security of my most precious family heirlooms. I was always grateful to find my things in perfect condition when family would check the storage unit and U-Haul made the check out process simple online. I will always appreciate that I had peace of mind knowing that my things were safe and well cared for at the S. Willow St. U-Haul. Thank you for the 18 years of excellent service!
ANNE G | Overall ExperienceIf some customers were to evolve, and become better humans. They could better understand the process, and why it is such, when explained to them repeatedly. Nice to business here. NO funny business allowed. They are professional. Thanks!
PAMELA W | Overall ExperienceConvenient, safe and secure. Very helpful and friendly staff.
Carol S | Overall ExperienceThis form should have N/A on it. I used it in the evening when it was closed. Some questions don't apply. I received a call about a storage unit that was reserved by mistake through the app. Jenny and her manager cleared everything up and deleted the charge.
Michelle M | Overall ExperienceThe staff was friendly, kind, and helpful. Changed my life if I'm being honest, they were really there fore at a time I needed it most. Thank you so much.
Tiffany C | Overall ExperienceThe storage facility is the cleanest storage facility I've ever been in! My only problem was one piticular spider that more or less dared me to walk past him. I sicked my son on him, but other than that, very nice place, and the employees were outstanding! Thank you!!
Colleen W | First ImpressionsGreat atmosphere and friendly staff.
LETON K | Overall ExperienceGreat Staff!!! They allreally go above & beyond and it shows theit ability in making moving simple and cost effective. Had to change dates a few times it was no problem they made it work. They find solutions with you.
Lola E | First ImpressionsI was very grateful to be able to use one of there 10' trucks to be able to help move some stuff into storage yesterday afternoon. I was very suprised on the amount of customer service that I was offered. I am very pleased with the company and will continue to come back. It was a great experience with employees and Staff Thank you guys for making my dads move very helpful and responsibly awesome. Keep up the good work guys great customer service and employees all the way around. 10 stars guys keep up the great work. Thanks Your Customer Steven Carey
STEVEN C | First ImpressionsThe only issue I had was wirh one of the employees who always parked her car in the back of the building where she worked in the shop. She was always blocking access to people who had storage units who were trying to either bring items in or out of storage. I had to tell her and staff several times to move her vehicle over the course of a couple of weeks. She still didn't listen. I brought it to Management's attention and the issue still going on she needs to move it or she needs to be fired. She's blocking customers from safely accessing and bringing in storage unit items.
Steve L | Overall ExperienceThe staff was friendly and the store manager was very helpful as well.
BRIAN G | First ImpressionsDoesn't have 24 hours storage access. Most places do these days. If I knew that I wouldn't have gone there
Ruth M | First ImpressionsStaff was stellar! Everyone that helped us was friendly and outstanding
Britt B | Overall ExperienceIt gets a little warm in the summer but overall great!
Kate B | Overall ExperienceThe staff and managemen They are extremely helpful and kind to their customers. Thank you so much . Sincerely Craig Martin.
Craig M | Overall ExperienceStaff are great! Friendly and super helpful! Owner looks like he wrestles bears for a living but is friendly and very approachable! Always goes out of his way for me!
Alex I | Overall ExperienceYou guys were awesome but I have to say parking to unload or load up the car was a pain based on the set up
Brandon B | Overall ExperienceRichard, Jaime, and Ben were extremely helpful on more ways than one. Richard to me went above and beyond to help me. The staff is friendly and professional. I was really pleased with the service and help I received they restored my outlook on uhaul. I have used Uhaul in Concord NH many years ago and was not pleased at all. These folks in Manchester changed all that. They really care about their customers, and it shows!
tricia d | First ImpressionsClosing out the account was super easy and painless!
DEVON A | Overall ExperienceEverybody was extremely nice and polite. Thank you very much for having a crew. That is very polite. Good sense of humor. Laugh a lot I had a great time.
Edmund C | First ImpressionsThe app is kind of terrible. For a web developer, I really wish I could help make it function properly. Couldn't do online checkin. Couldn't upload docs and ids. Thankfully, the staff at the facility were awesome, so it all worked out.
Robert F | First ImpressionsExcellent advice
Ruben V | First ImpressionsI am completely satisfied with my services I received at the s. Willow location. I strongly recommend them!!!
Cheri S | Overall ExperienceManchester U-Haul is great! Shout out to all the Team members !!
Alan L | First ImpressionsThey're awesome great work
Rose C | First ImpressionsVery helpful with all of my concerns.
Thomas w | First ImpressionsWhen you're in a tough time and you're actually need U-Haul people are very nice a minute the management is very good and the prices ain't so bad thank you for helping when you know when I was in need
Joel D | Overall ExperienceOverall, I was satisfied with my experience storing household supplies at U-Haul and dealing with the staff. Issues were resolved professionally and the staff were courteous and helpful in this regard.
MARK M | Overall ExperienceIt was pretty good so far with me my communication cause I am deaf ok thank y for ask the question ok 👌 from lisa letteney have day to y too bye sir
Lisa L | First ImpressionsDidn’t get to see storage unit, cancelled, did not need. But customer service is five stars at this location
Corrine N | Overall ExperienceI am very impressed with how clean and well maintained the buildings are.
Cheri S | First ImpressionsJamie at the south willow U-Haul in Manchester NH was so fast ,helpful,kind and really did a great job.
Cindy b | First ImpressionsGood service!
SORIN Z | First ImpressionsAll truck is in the middle and I can go in of my storage unit… and then I need to paid the storage no matter what…loose my customer because I can’t reach my work tools.. for 5 days.
Jose L | Overall ExperienceTodo es bueno pero los precios deben de ponerlos mejor bluebird tiene mejores precios ahora yo sigo con uhaul pq llebo ya 5 años con ustedes pero ahoramismo la situación es mala y deberían de poner un mejor precio.
Jose L | First ImpressionsVery friendly and helpful
jeff l | First ImpressionsThe staff was great very helpful ty
Joel D | First ImpressionsThe staff are well trained, personable, and helpful!
Gregory H | Overall ExperienceThank you for everything
Sherri R | First ImpressionsWhen I was cleaning out my unit I had trouble getting in one of the locked doors I pressed the button it no one answered so I wanted and tried a few more times and I got a very rude answer from some one
kara r | Overall ExperienceOverall great experience the only thing was parking for customers was slim to none when it came to being able to park near doors to unload . Staff was very friendly and helpful
Brandon B | First ImpressionsNo
Paul m | First ImpressionsThe door lock to the facility was not properly working. The staff was annoyed that I was having issues getting into the building but then realized that the problem was not with me but with the door. They did not want us to prop the door in spite of the fact that I would not be able to reopen it with the key once it was closed, causing extreme problems with getting my items from my truck to my unit. I also thought what I was renting was accessible from the street, however I had to go into a building and use carts to move my belongings in.
Bernadette L | Online Move InNone
David A | First ImpressionsThank you for your help Richard
Elisha P | Overall ExperienceFrom the moment I was approved to pick up in New Hampshire at 7:15am I did not leave until 1:14pm the workers where amazing the experience dreadful! Then I get 15min out from broad brook Ct where I’m scheduled to drop of truck and equipment they then tell me turn around and go to Manchester Ct to which put more mileage and gas out my pocket I’m over it when I move illl question if I use they service I really the type of person that don’t complain but this was dreadful!!!! Manchester Manager and his staff was awesome and helpful!!!!
Germaine L | Overall ExperienceEveryone and Everything was Great!!!
Robert M | Overall ExperienceRude staff! Didn't have the truck or storage unit I needed. Was sent to a different location to find out for myself if they had a bigger storage unit, which after waiting in line another 45 minutes, found out they do not. I was accused of leaving trash at the location, and they would not give me a refund until she took her sweet time to watch the camera. Finally she came back and told the guy helping me that I could get a refund because the trash was left there the night before. It was the worst experience that I've ever had with any business, and I will never come back! I left out alot, but the whole experience was unreal!
amanda c | First ImpressionsMuy contents con mi storage de excellent calidad. Muy agradecida
Sonya C | First ImpressionsI had an excellent experience with U-Haul on So Willow St both with truck rental as well as storage rental. Kristen took care of us yesterday as we were renting a truck to empty our storage then returning both. She was Awesome!!! I would recommend U-Haul to anyone, their service in my experience was second to none😉💯👌
tammy m | Overall ExperienceAwesomeness!!!✌️😎❤️
Robert M | First ImpressionsKey did not work Women ran over with knew one Wish I remembered her name Thank You!!!
robert m | Overall ExperienceAfter almost 2 years of using this unit, over $4,000 spent on rent, for a CLIMATE CONTROLLED unit, I came back from my military duty to my stuff destroyed, anything cloth was moldy, anything metal had rust or other forms of water damage. The storage building had a leak in the roof over the past year, the roof was replaced, but I was NOT notified, no text, email, or call, to let me know all of my stuff was in water, and my CLIMATE CONTROLLED unit was no longer controlling humidity. This was unprofessional, irresponsible, and downright negligent. Roughly $2,000 in damage came from a simple lack of effort on their part, and then was told that without their insurance on the unit, it’s not their problem, but that the regional manager would be calling me to discuss it, and have not received anything. Again, their lack of communication showing how unprofessional and irresponsible they are for their facility. I will recommend everyone that I know to go somewhere else, and not waste their money to have their stuff destroyed.
Nathan G | Overall ExperienceEverything was great and smooth aside form the long wait in the lobby.
Jessica W | First ImpressionsEven though they were very busy with customers on the phone, they were still available to assist, in a kind and efficient manner.
PURCELL P | First ImpressionsMice ruined half of my stuff in storage
sharon b | Overall ExperienceFacility and staff top notch My favorite storage facility by far Very pleased
Patricia P | Overall ExperienceExcellent staff and very helpful
Marquee B | First ImpressionsDid not like that you have to stand in line twice when you rent a U-Haul and rent a storage spent so much time wasted standing line. But besides that the staff was nice
Alicia C | First ImpressionsMy customer experience was great until the new female assistant manager was hired. She’s rude jusgemental snobby and I’m not be in customer service at all. She will be the reason that place will lose customers I’ve had friends with me that were thinking of getting a unit there and then saw how she was with customers and instantly changed their mind because of her attitude and judgmental behavior. She is the reason I refused to fix my account work that store. Other than that the rest of the team is amazing but she brings the 5 stars down immensely.
Jessica C | Overall ExperienceRichard and his team at the S.Willow location in Manchester NH are very friendly, helpful, and excellent at what they do. They are a well oiled unit, and work extremely well together. They deserve raises. Thanks to them again, for everything.
Wade W | First ImpressionsIt seemed like every time I went there they were waxing the floors so I’d have to come back or wait. The door to the unit was not on level so it was extremely difficult to get my lock on and off so much so that a few times I couldn’t open it or close it so I’d have to call a friend to help me or even have to come back or leave it unlocked. Trying to get through to the location itself was always an issue, I’d always get sent to the call center.
Maria B | Overall ExperienceThe front counter ladies are always rude, never a thanks or please or politeness
Tamara L | Overall ExperienceSupposed to have climate control and I was paying for it ,it was so cold i side , some of my stuff got broken because it was too cold was 52° ,when I used to rent before it used to be 65 and I asked them to put it up to 65 one girl was rude to me , she said it needs to below 55° , that’s not climate control to me sorry .then they upped my rent and i was only there 4 months. I wont rent from uhaul ever again . Plus i didnt feel safe . One guy was sleeping in his storage that was next to my first storage , then had to park outside because both stall where taking up by guys doing drugs in their cars , smoking and working on his car . I told someone about both Incidence. I didnt feel safe going alone .
Marie G | Overall ExperienceThe day I moved into the facility on my current unit there was snow everywhere making it difficult to move into the facility. I was promised 1/2 off of the unit for all of the issues, however I am uncertain a credit was applied. The sliding electric door was stuck and had to be held open manually. There were numerous tows blocking the entrance and I was unable to access the closest door to my storage unit. I have pictures that document these facts. A $400.00 air conditioner was stolen along with other items and boxes out of a unit I vacated. When I requested a claim be filed for theft I was continuously put off and have dealt with retaliation for speaking up for my legal rights. I was forced to contact the main office and reached someone who finally gave me the regional managers telephone number, as no one would provide the regional managers telephone number to resolve basic issues. Brittani, the Regional Manager was very helpful and professional. I was lied to and treated poorly and bullied by the current S. Willow facility manager, Richard. Before I spoke up in regards to the theft I had no issues with U-Haul. I would not recommend anyone rent from this facility. I am out a $400.00 air conditioner and other belongings that were stolen out of a storage unit I rented. I paid for insurance on the storage unit and the insurance should have covered the theft. After speaking up about the theft I faced retaliation and would never use this facility again. I no longer trust the facility manager, Richard at South Willow Street U-Haul. The previous manager was respectful, kind and caring. The current manager is unprofessional, rude, abusive and does not respect the customers, or honor his spoken words. I am thankful for the Regional Manager Brittani for professionally and maturely handling my concerns, however the fact still remains that a theft took place and U-Haul refuses to take responsibility for this criminal action against me. U-Haul retaliates against those who are robbed at this facility. I have met several amazing young women staff at this facility who went out of their way to provide kind and caring service, however with the current facility manager they are afraid.
Carol P | First ImpressionsVery curtious staff, very knowledgeable, and immaculate place. I would do business there in the future!
JOSEPH M | Overall ExperienceJamie was extremely nice she had a great sense of humor! Best customer service I’ve ever had.
Skyler R | First ImpressionsYour assistant manager was a doll and eased the stress of moving and the original storage unit we had purchased elsewhere being too small. Very kind and generous
Stephanie H | First ImpressionsJaime and Richard were more than helpful. Highly professional. Kudos.
Patrice S | First ImpressionsIt’s been a very hard time during Covid. Many people have been affected and are still struggling very much so. The uhaul on S. Willow we’re totally 💯 percent fare with me. They really tried to help me not lose my personal belongings. The store manager was so helpful. I believe his first name is Ron. Thank you so much S. Willow Store. Manchester NH
cheryl p | Overall ExperienceOne of the best teams I have ever had to deal with in over 40 years especially Sonia!
JOSEPH M | First ImpressionsSmooth and easy lease process.
Andrew H | First ImpressionsStaff was really helpful and friendly
APRIL S | Overall ExperienceThe storage is good enough for me and it’s great you everyone
daniel d | First ImpressionsWould've continued to store with Uhaul but the fact the rate continously went 3-4 by $5 ea time when nothing changed as far as the unit itself.
MICHAEL B | Overall ExperienceSuper easy experience. The code I was given online didn't work, but the employees were very friendly. Got me set up with a card to get in and out, showed me how to use it, and were just genuinely nice. Definitely made the right choice using uhaul
Jonathan S | Online Move InThe customer service representative I had was awful she refused to rent me a box truck at first she said there was some available and then she told me there was none she seemed to be overwhelmed because the line was long and there was only one other worker so I called my friend inside the store to rent a box truck and sure enough she gave her one the sales representative name was andrea she needs to be retrained because her actions was not okay
tashina r | First ImpressionsThe only thing is the yellow curbing by the enter doors. I have tripped a couple of times, because you have to step over when your unloading. But I learnt to go around. Thank you!
Suzanne B | First ImpressionsGreat staff alway so helpful and fun to be around.They always go the extra mile when I need a trailer or storage Great people to work with !!!! Makes me want to work there!!! Thanks for every thing Rick Gendron
Richard G | Overall ExperienceI needed a larger unit. I asked the person working, who told me to bad, without suggesting another location less than 10 min away which had over 500 empty units. I had to find this out on my own, and now have to move the items we already had put into this storage unti another day.
Carisa K | First ImpressionsA friend worked here many years ago
Susan B | First ImpressionsI had a hard time contacting the specific storage unit to explain our situation. My boyfriend was eventually able to stop by before office hours ended to get our info (so we could come back later) but it was a very stressful situation trying to figure things out
Savannah M | First ImpressionsWhen I got there the Staff was on his cell phone and me and other gentleman behind keep saying hello the staff won't answer us, his head was facing down on his phone, 1min later after I said are you going to help us or not he then raise his head and a phone call came in on his cell phone and he picked it up and keep us waiting still. The staff is a big guy I believe his name his Chris I don't quite remember. Such a bad experience with the staff.
Joy I | First ImpressionsVery friendly and polite
Marie G | First ImpressionsTold me I got a $70 room (I asked for the cheapest due to little storage) then the bill comes and it’s $120!! They messed up on their end and I got stuck paying $50 more. They gave back the late fee but still if I have paperwork for a $70 room I expect to pay $70 for said room.
Mckenna L | Overall ExperienceWith the exception of occasional entry card glitches, the experience was wonderful.
Kathy M | Overall ExperienceThe onsite manager was fantastic. She asked it unit was expected. When I said no because it wasn’t big enough she quickly offered another option.
Alex T | Online Move InAriel is the greatest! She always greeted me with openness and respect! Even when I was late on my storage! She is top notch you should promote her! She is the reason that I’m still a client!
Anthony H | Overall ExperienceWe love the team you have at the Manchester south willow location! Down to earth people and always professional and helpful!
Brenda B | Overall ExperienceAll around fantastic experience. Would use this facility again if necessary.
Frank E | Overall ExperienceThere wasn't clear instruction about how to get the access card to enter the storage facility. When I went in the store to get the card no instruction was given, so I had to go back in a second time and then they told me I had to swipe the key card twice on 2 separate panels to gain access.
DEVON A | Online Move InBoth females who assistd me at customer service were very helpful and professional.
Steve L | First ImpressionsI arrived at site, and storage unit was not suitable and easily accessible because there were stairs and no elevator making it difficult to move furniture and mattress. Had to go to Bedford. NH facility to get appropriate storage and return truck. Very frustrating experience given that the storage space was recommended by U-Haul and ended up no be available le upon arrival.
Michael C | First ImpressionsThe staff ( Manager , and associate Amanda ) Were EXCELLENT !!!!!!!!!!!! A+++++
Dave L | Overall ExperienceVery happy with the staff, very friendly and eager to help if need be. Everything is so clean. I would recommend uhaul to everyone. Thank you.
George J | Overall ExperienceAndrea Russell and Sam were great, Knowledgeable, and friendly. Andrea went above and beyond her duties. She came out of the office to show us how to properly use the ramp. She is a shining star!
Leanne L | Overall ExperienceThey even got me one closer to the door so i would not have to use stairs. Great service
Michael D | Online Move InWould have given 5 stars. There were as many as four employees behind the counter, two just talking with each other while one waited on/checked out customers. Not a game changer but I waited five plus minutes to be checked out.
chris f | First ImpressionsCoast is high and increases are often
JAMES D | Overall ExperienceDaniel is amazing manager and help a lot.. the customer service that bring the employees is very good.
Jose L | First ImpressionsLast 8 months became real challenge between late fees and lien fees it seemed like no matter what id never catch up paying for space. Now my apartment has wall to wall boxes even on my table and sofa ! But its better then paying you $100 month !
Michael S | Overall ExperienceBack in 2009 I rented a large truck from. Uhaul in Tilton, NH. and the UHaul Staff was Excellent. In 2018 I rented a storage unit from UHaul in Concord, NH and they were also excellent. Today Thursday October 15, 2020 I rented a storage unit from Arielle Vargas at your Manchester NH. Branch. Just when I thought the Customer Service at UHaul couldn't get any better Arielle and all the Employees at UHaul in Manchester NH. proved me wrong. Areille Vargas and all your Employees that took care of me were truly the very Best and provided Excellent Customer Service. Thank you! Sincerely, Bob Lozeau
Robert L | First ImpressionsInitially, the storage unit was a good value. But over the four years, the price increases caused us to look elsewhere.
ERIC F | Overall Experiencea drop box for drop off payments would be helpful, more regular customer parking. Great Staff.
Diane B | Overall ExperienceI wouldn’t want to use any other storage place and recommend you guys to anyone who will listen!
Brenda B | Overall ExperienceU-Haul/NH has always been good to me. It's a pristine shop,professional and knowledgeable staff, and the feeling that I matter as a customer with both the move and the storage situation. I've run into some very dificult times with my health (and in turn, my finances), and U-Haul has been kind and as understanding as a business can be--never once making me feel bad but rather doing all they can to see me to the other side of this thing. I will always have good things to say about U-Haul as a result. Thank you all very much.
Tracey S | First ImpressionsSo simple - easy instructions and the staff was incredibly helpful when I realized I needed more room. I was moving from out of state, which was incredibly stressful and this was the one thing that was easy and calm. Thank you!
Caitlin K | Online Move InVery clean facility!
ROBERT D | First ImpressionsThe roof caved in from water damage. I lost everything and the insurance company did nothing to help and uhaul kept charging me for almost 2 years.
Chanvanna K | Overall ExperienceWe needed to upgrade our storage room to a larger one, we had to walk around the place 5x and wait like 10 additional minutes to find someone to help us. Then, not her fault, but she was new and did not know anything. They saw us pull in with the 27foot truck, we told them it was completely full, and the room that we were upgraded to did not even fit our stuff. we had to bring more stuff back to where we are staying, which is definately not the point of having a storage unit. I cannot even walk in there, so there is NO way of me finding anything ever until we move it all out. They should be knowledgeable of what size rooms will fit the trucks that people pull in with. If they knew they did not have a unit large enough to accommodate, I would expect them to get on the phone with a different uhaul in manchester or close by and find one that would be sufficient. If that is not possible, youre better off letting the customer know that rather than having an unhappy customer, because now my finace said he will never use uhaul again. and i really am not happy that i cannot go there to look for stuff when i want it. just saying- not completely her fault, she was new, but she should not have been left in that situation, there should have been someone knowledgeable with her until she was sufficiently trained.
Sara I | First ImpressionsThe staff are very helpful and funny!! From the moment you walk in everyone was great even the people’s standing outside!
Brenda B | Overall ExperienceTo many miscommunications about payments
Nicole L | Online Move InSliding the card as one leaves takes some getting used to, but I eventually did. It also helps that you can go back hours later when you remember and slide it then LOL. Also, yesterday. I received a final auto pay reminder for July after I checked out of the unit last week. I know it's probably because the two systems aren't linked, but it still could be slightly worrisome to some people. However, a terrific experience overall, especially with the first free month after my move here from Texas and with the ability to get settled into my apartment more gradually and in an organized way. Finally, I get a lot of these kinds of auto-surveys including one for recent service to my Hyundai, and this was the easiest one to use. Too many of these things are attached to some kind of Google or social-media thing that my phone doesn't like. Thanks.
Timothy K | Overall ExperienceWas quoted $79.+ change when returning uhaul truck. They took 2 payments totaling over $149. Not impressed for an in town 24gr rental.
MARCY L | Overall ExperienceSam need a raise the manager there at South Willow in manchester has been a blessing in very hard times for me
GABRIELLA L | First ImpressionsUhaul staff went above and beyond any and all expectations to help with our needs. Very kind and courteous. Uhaul has the most tidiest storage units I've ever seen. Your the Best, Lee Follansbee
leanna f | Overall ExperienceI especially like the recycle area at the facility. I think it’s a great idea to give people the opportunity to recycle the unused unwanted items
MICHAEL H | Overall ExperienceIt was quick and easy to rent the unit.
Elizabeth G | Overall ExperienceThe only complaint I have is you pay in advance and if you empty your storage early you dont get a prorated refund
ronald c | Overall ExperienceI had no issues thankyou guys
Melissa G | First ImpressionsAlthough the process takes too long, the customer service was outstanding. The “storage manager” was informative, friendly and knowledgeable.
Jim C | First ImpressionsAmazing team!!
ZULEIKA A | Overall Experiencegreat jon ny everyone
Christopher P | Overall ExperienceThe best experience I ever had I always will recommend u haul to all my friends and family The staff was very helpful 👍👍👍👍100%
bobby r | Overall ExperienceEveryone at this location was always extremely helpful and willing to accommodate as much as possible. Moving can be one of the most stressful times in your life, but I'd say they made it easier.
Zoe M | Overall ExperienceYes everyone was great
diana a | First ImpressionsAmanda and the other young lady (her name starts with A) we’re both very helpful to me.
diana a | Overall ExperienceEvery one was helpful and friendly.
Julie M | First ImpressionsThank you
Rolande A | Overall ExperienceFantastic
chris h | First ImpressionsSmooth process for as busy as it was that day.
Christopher U | First ImpressionsThe situation is very complicated so I’m waiting on somebody to call me from a higher up because I have a formal complaint with this place and some of the staff which is assistant manager
Kevin N | Overall ExperienceBuilding very clean climate control and secure
Marguerite S | Overall ExperienceThe sales and service very good. I do wish the customer service area was handicap accessible. The steep stairway is very difficult to maneuver for those of us with walking disabilities.
Timothy B | Overall ExperienceShe was very friendly and have us a month free!
Jeremy M | First ImpressionsUhaul left me stranded in Tampa 12:am after you took my money. Pd taxi from airport $35, then $50 more to Wesley Chapel. In the future I will use Penske or Budget rentals NEVER again will I use Uhaul
Harold S | Overall Experienceafter having a negative experiance with uhaul as a company, this location was understanding and made my needs feel attended to and my day was much easier! i think this location deserves an award!
EmmaRose M | Overall ExperienceThe entire team the day I came in, were so courteous and helpful. I appreciate the help and friendly faces. Thank you, Manager Sam, and both associates Jamie and Andrea!!!
Darlene r | First Impressionsquick and easy
ronald c | First ImpressionsWe were very impressed with the service and care we received upon returning our truck, trailer, and blankets. Everyone was overly accommodating and went out of their way to help us at every turn.
Christine O | First ImpressionsGreat location for the past 2 years. Thank You once again.
Brian L | Overall ExperienceGreat customer service!
Bruce W | Overall ExperienceThe girls at counter were superb and helped me all through my experience.
David B | First ImpressionsFriendly Service!
SHAUNTE W | First ImpressionsExceptional service and no pressure.
Rolande A | First ImpressionsEveryone was extremely friendly and helpful.
Timothy B | First ImpressionsI just love this Uhaul Facility, from Sam the Manager down to all the staff who have been nothing but helpful and kind. Look no further for rentals and storage in the Manchester area!!!
Andrea F | Overall ExperienceVery prompt and courteous! Thank you.
Bruce W | First ImpressionsOutstanding service! We will take all our moving and storage needs to this facility.
Bruce W | Overall ExperienceOur storage unit c-7 was blocked by trucks multipletimes could access and our items had water damage to all of our property destroying our stuff they are terrible never get U-Haul storage !!!!!!!!
RICHARD M | Overall ExperienceThis facility is very clean and easy to get around in. The Staff is friendly and knowledgeable and I will be recommending them to everyone and will use again in the future.
tracy s | Overall ExperienceGreat service, took care of everything!
Bruce W | First ImpressionsGreat place!! very kind helpful and understanding staff i would return in a heartbeat. Great work ladies and gentlemen keep it up..
Ronald T | Overall ExperienceEveryone has been very helpful and pleasant to work with. Steven (i think) that rented me the unit was great and very accommodating with my requests. Breeanna & Tracy helping me find and get into unit
tracy s | First ImpressionsEveryone was SOOOO nice and I was happy with my time there....it just became so expensive that I could no longer afford my unit....otherwise I would not have left! :)
marie b | Overall ExperienceGreat experience! Kate great on the phone. Rich a gentleman at the desk. Willie cared, directing the loading of my furniture pickup. John and Max carried the furniture carefully and skillfully. BEST!
LISA R | Overall ExperienceThe service at the site was excellent but the U-Haul system's inability to recognize and process my USAA Visa credit card either via the phone reservation or in-person is unacceptable.
Kenneth B | First ImpressionsMuy servicia con los clientes
Carlos L | First ImpressionsStaff is very friendly and helpful
MAUREEN F | Overall ExperienceProfessional and friendly service
Leeds N | First ImpressionsI Was very happy with the unit. But I found that a lot of time the garage door were left open and any one could walk right in. That was the one thing that I don't like about it. Andre
Andre L | Overall ExperienceSincerely love this company, I was prompted to do this review and although I am currently employed here, will say this is the most team oriented workforce ever. Best Boss Ever. Best coworkers ever.
Dani B | Overall ExperienceWould have been nice if customer service person could have stopped arguing with coworker and helped me without me h JBC to ask if someone could help me - not impressed with professionalism (lack of)
CATHY D | Overall ExperienceGreat service
Erica J | ReservationBeing required to comment to submit the survey is annoying.
BRIAN P | Overall ExperienceThe manager was great when I had a move out issue. Thanks. If I ever need UHaul again I will come to S Willow in Manchester.
Carol B | Overall ExperienceThank you!
Afrique B | ReservationExcellent service, both attendants worked hard to satisfy my needs!!!
Arthur P | ReservationClean. Staff was always pleasant and helpful. Use them often for rentals and storage. Excellent managed location.
Michael M | Overall ExperienceGreat People and Great Service! Sam goes above and beyond the expectations!
Gary W | Overall ExperienceHighly recommend! If you are moving locally or across country call Sam in Manchester. I am telling you – this will be the most cost effective and flexible option. Thanks!
Gary W | Overall ExperienceSam and the team at U-Haul Manchester were outstanding! Let's talk about Service, Convenience, flexibility, and communication! From our initial contact to our last - they went above and beyond!
Gary W | Overall ExperienceWeu helpful staff!!! They were extremely nice to me and my family. I highly recommend them!!!!
Patience C | Overall ExperienceRichard Andrews at the U-Haul at South Willow St Manchester, NH provided me with above-expected customer service. I believe he should be praised for the amount of customer care. Thank Richard Andrews
hoa t | ReservationGetting through to customer service takes.too long (15 or so minutes each time) but service at the facility was fantastic, expeditious, and smooth.
Justina S | ReservationThankyou so much.
Linda S | Overall ExperienceThe staff was great at the South Willow center. The price was high and the increases ere way to often. Thank god you have a great staff.
MIA B | Overall ExperienceDanielle was very helpful and friendly. She was nice enough to walk me to m6 storage unit to make sure I was happy with the location.
MIKE E | Reservation.
ANNMARIE g | Overall ExperienceBerry good
Grace B | Overall ExperienceCourtney dropped off our full UBOX,and picked up our empty UBOX. She was super courteous, prompt and so efficient at her work! Thank you Courtney!!!
Eileen W | Overall ExperienceNa
LAURA G | Overall ExperienceYou failed to pick up my U-Box on the agreed upon day, then charged me for an extra month rental due to your mistake. Your customer service is terribly broken. I will never use U-Haul again.
Tucker H | Overall ExperienceI was so happy with the enrire process. I moved across country and the folks at uhaul made it easy.
nathan r | Overall ExperienceReally grateful with the amazing help I receive from Richard and his team. I really recommend anyone to visit them to experience what I experience. Thank you guys. Sincerely Customer Ivan Ponce
ivan p | Overall ExperienceGreat customer service
Ioana M | Overall ExperienceThe only thing I had a problem with his you have to pay extra for 24-hour access. In the past you always had 24-hour access with no extra charge.
greg s | Overall ExperienceGood storage location, easy access, and staff were knowledgeable.
ASHLEY C | Overall ExperienceI dont go anywhere else the staff here has ALWAYS help me
jose m | Overall Experience