Fast drop off. Great service.
Darrell OCustomer Reviews for U-Haul Moving & Storage at Semoran Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great store
Merrill S | Overall ExperienceThis U-Haul facility always provides me excellent customer service, like stellar. However; the cost per mile left me no other alternative but to choose a trailer. My regards to the staff that took care of me and got me in and out with expertise... Mig
MIGUEL CNo complaints, I was only concerned that the whole facility wasn’t climate controlled and didn’t find out until after.
Kathryn M | Overall ExperienceTruck was dirty, ac didn’t work, windshield wipers needed to be replaced, no charging ports for phone, max speed 70 which, with a nearly empty trailer made for a long drive behind slow drivers because I could not pass many
KEITH YTop notch customer service. Both check in and drop off were a breeze and the guys taking care of me were great.
ANTHONY HReally outstanding at this U-Haul! Clean, safe storage space. Super helpful staff when renting/returning trailers! I highly recommend!
Lisa K | Overall ExperienceChris was amazing and helped us with all our needs. We felt he went above and beyond to make sure we were taken care of.
CASSONDRA CLo rercomindo siempre buena atención y muy amables
LIN THitch was installed in a timely manner, no issues
dave sWell, there was some confusion.. I rented a 10 foot truck.No proalam JORGE checked me out. He wasn't really paying attention to me. He was more interested in a conversation. The other lady was on the phone with. Anyway, he handed me.The keys told me it was parked right next to my wife.Vehicle I said nice convenient. I got in the door was open.There was another set of keys in there.I did not think much about it. I always take a picture of the mileage and gas. I thought it was strange he did not walk around the vehicle with me and check it out. I thought that was procedure, but then again, it was 530 and maybe he was ready to go home and yall changed procedures. I don't know. I went home loaded up a load.The next morning I went out early.Evidently.I grabbed the wrong set of keys.That's when I realized I had two different sense of keys. I figured by this time you all would have called me and said something so I didn't make a big deal of it. So when I brought it back, I only had 6061 miles.I felt the gas where it was. And the confusion began. Evidently I was a 15 foot truck with the island needed a 10 foot.That's all I requested.That's all I wanted.So i'm expecting a ten dollar per day return. I had 61 miles technically 60, which is $60 plus $40 for 2 days. So I should be 101.But I guess there's tax in there so a hundred eleven other than that , everything was good. I always rent from this U-haul or the one in Winter Park. Maybe since my son grandson (DYLAN) works there. I should get a discount LOL.
PAUL MGood quick service
JOSEPH WIt was a great experience. Absolutely no issues.
JEFFREY BWhen a customer returns the truck to the specific location make sure you check first if the truck is on the yard and then you call the customer to thank him or her to drop off the truck the same day of the rental.
OTILIA FGreat workers and easy drop off. Would use this next time I need a rental
Jeffrey MThe truck was roach infected and the truck was not clean at all and the handling was pretty bad thank you for taking my money with bad experience
VEERA SThe two girl at the front counter were incredibly helpful with my move and I would highly recommend this location!
Peter P | First ImpressionsEquipment was not available at the location I made the reservation. Pull trailer needed repair before it could be used. I was told I would get a refund for the unopened pads that were not used but didn’t get the refund There response was” not my problem”
DWIGHT HI was missing the dolly but was charged for it then I was charged again for a missing dolly that I never got. Also got charged an extra fee for dropping the trailer at another location it was a complete mess and bad experience all the way through the whole time
DOROTHY An/a
ANGELA DGreat customer service!!
Jennifer Severything was great
CARLA CGoogle Maps didn't seem to know where it was.
WILLIAM SOverall the service was very good. While the truck was clean it did not drive so well as it did not make very good luck when turning.
COSMO VBeen using Uhaul for years. Great with very few exceptions. Thank you
WILLIAM PThe service was great. Th are at why anytime I move I sl aye use U-Haul. Thank you
MARGARITA RSmooth trailer return transaction. Blaine was of particularly great help making sure I was straight at the dock and also trying to resolve a minor billing issue.
Lisa K | First ImpressionsStaff was awesome was in and out quickly I’ll be coming back here for sure.
JESUS ATrailer was not properly cleaned prior to pick up. Delayed me on my rental. U-Haul employee did willingly clean trailer.
HOMER BGet more polite and courteous employees.
JACOB JHad a great experience, employees were very helpful and Knowledgeable to get me set up right
WILLIAM TVery quick and customer centric service.
GEORGE PAll equipment was clean and ready to go. Staff was friendly and professional. Cannot ask for more.
ROBERT BAgain distance and traffic to drop off was horrible
STEVAN BVery pleasant experience
MARTHA T | First ImpressionsOnly complaint is the odometer on the paper said 96,794.3 the odometer on the truck was actually 96,831.6 I was charged an extra $16 at drop off because I when over 100 miles. When in reality I only used 85 miles, truck was dropped off with 96,917. I received a call the next day that apparently the truck wasn't checked in after I return it on time then I got charged....
WILLIAM MThe trailer was missing bolts. I did not realize until we left the location to load the vehicle, at which point, u haul was closed. I had to find my own bolts in a hurry to connect the ratchet straps to the dolly.
JAMES GEverything was wonderful!
MICHELLE DI don't believe there was anything that they could do. I forgot to do certain things, but also I did not get that and I paid for online. I recently paid for a moving company recently online and haven't got ward until after the move. They referred me the day that they switched it to any time instead of the morning like I asked.
DAVID REverything was great
TONY CExcelente atención y servicio muchas gracias
LUIS PJohnathan was so incredibly kind and took great care of me. A friend had offered to let us use his pick-up truck to move our two beds (including the frames) and had to call off last minute. I called this U-Haul about 40min before closing time and Johnathan and his staff took great care of me.
KAYORI LFriendly reminder
DOMINIQUE SI reserved a truck and a dolly 3 weeks in advance and was told the dolly was unavailable when I arrived the day of the reservation. In fact, I was told that because my trip was one-way that they usually don't reserve dollys for that. Yet, no one told me when I made the reservation (in person, no less) and no one told me when they confirmed my reservation over the phone the day before I picked the truck up. They offered no help or even ideas on how to get the dolly that I needed. That is very unacceptable.
ADELE RI was told truck had 1/4 tank of gas, but once out on the road I noticed I was completely on empty. They did nothing for me to compensate.
AMY REmployees need to be knowledgeable, seems to be confusion when taking customers requests .
KENNETH SN/a
Elizabeth W | First ImpressionsThe driver side rear trailer tire had a nail in it and was leaking air. When I picked up the trailer the tire showed 25psi.
KURT KThe staff acts as if you are a bother to them.
William Kno problems
GEORGE EI had to wait over an hour for the office to open as the lock was stuck and would not open after I attempted to open it for 20 minutes (calling the 24/7 line as well with little help)
Kayleigh HWe needed temporary storage after moving back down from the Northwest, and this fit the bill perfectly!!! The staff were friendly and helpful when we realised we had to switch to a bigger unit, and there have been no issues since. Thank you so much Joshua and staff!!!
Simon H | Overall ExperienceNothing customer service was excellent . Especially the young man that checked me in.
JILL WStaff is friendly.
MORRIS S | Overall ExperienceThe place was fine for a late drop off. Finding the key deposit was hard. We kept being sent to a location for drop off that no longer exists
Amanda BI love this location. I moved away from it but whenever I need a rental, I drive all the way back here rather than go to any of the ones that are closer to me. They are courteous., efficient, and have always been able to accommodate me with the service and the truck/van that I need. I highly recommend.
KAREN DThe staff is the best in the business. The gentleman who helped me is a God send and I appreciate him to the fullness.
Gerodney B | Overall ExperienceKeep up the good work 👏
SURAJ NThey were a little slower than I would have liked when I picked up the tow dolly, but the service was good overall. I especially liked how careful the person that setup the tow dolly was with my car to make sure there was no damage. The first person I worked with when I initially picked up the truck was kind, welcoming, ans quick. He was my favorite. I have had interactions with him in the past for propane tanks, and he is awesome.
LLOYD DStaff was exceptionally helpful and nice. Selection of equipment was fantastic. No waiting in line for pick up, or for drop-off.
ERIC NFree coffee and cookies would be nice. But really, the service was excellent, I got just what I needed quickly and efficiently.
ROBERT RSuggest to customers to turn at the traffic light to enter the business from the side street rather than Semoran Blvd.
RHONDA MI have explained my experience on Google Reviews..You do not take care of your customers or care for their concerns. My experience was a total nightmare. I asked to be Reimbursed for one month. And you are offering a free month to new residents. And you were going to increase my rent. For what nothing changed..I had even rented truck for extended time. Will not recommend your storage facility. Broken equipment and hard to get to units. And your climate control was very misleading. I will continue to spread the word. The many people I spoke to using the units were not happy either. Truck rental was good and the staff was nice. Josh Crawford was not helpful or accommodating. Didn’t even respond back to messages by phone or email.
PAMELA J | Overall ExperienceThe staff is very friendly and professional.
TERESA C | First ImpressionsThank you Josh and Betsaida!!! You were especially helpful switching us to a bigger unit. We just didn't know we had to turn off the security alarm, but that was no big deal. Thanks again!!!!
Simon H | Online Move InStaff was always rude! Storage way to over priced that’s why I left!
LASHANE W | Overall ExperienceThey were short staffed Saturday, seemed irritated but I was patient and appreciative. The bathroom where the storage units were was very dirty, trash overflowing. My storage unit previous in Grandview, MO had similar setup but bathroom was clean. My wife could not use your bathroom so that was the only complaint.
ALLEN M | First ImpressionsI was recommended to the storage facility by a friend who professionally does unit auctions. They said there is only one facility you should go to in town and this is it. Everything they said was true. Staff was always kind and helpful, manager was amazing, phone assistance was spectacular and I always felt safe no matter the time of the day I went there. I would highly recommend this facility. It was worth every penny.
Connie H | Overall ExperienceIf it wasn't for the lady working that day on 10/26/24 I would've been without a unit . The guy I spoke to African American didn't look like he wanted to be there. I just don't understand why Uhaul gave me a unit that had someone's else lock. It was a nightmare!!!! But it got better after the lady assist me and she was very pleasant and she knew how I felt about what happened.
Theresa R | Online Move InMy ratings say it all Very satisfied
James K | Overall ExperienceExcellent customer services w
Candido A | First ImpressionsThe unit is definitely not climate controlled. It was much warmer than the Public Storage unit I was vacating. The thermometer in the front area was above the threshold of what it’s supposed to be and the area my unit is located in is even warmer. I’m tempted to buy a thermostat for my unit to prove how much warmer it is over there. I’m definitely concerned my items are going to deteriorate faster in that hot environment. If it weren’t for the temperature I would be thrilled with the service and overall business so I really hope I don’t end up having to move over this.
Amanda T | Online Move InVery professional staff and efficient operations. I would utilize this U-Haul again.
JONATHAN R | Overall ExperienceThere are a good many red tags, so I appreciate Josh's dilemma. Easy cut, maintenance. Next cut, cart repair. Future cuts safety-you can see it comin. One of my reasons to leave, after 5+ years, Lloyd's inspection noted the degrading of facilities. Duly noted, insurance went up. With AZ 2-3 raises lately, time to address<>move out.
James C | Overall ExperienceI have had a storage unit in this location since 2012 and been able to move from smaller to Larger units with no problems a couple of times. If I need storage again- this is the location I would use. Highly recommend.
TRACEY F | Overall ExperienceMrs Betsy and Mr Blane both we're extremely helpful and the person who also help us was too ,I believe her name was Mrs Natalie but the whole experience there was great.
AARON W | Overall ExperienceTuve una EXCELENTE experiencia durante los dos meses que tuve mi Storage. Todo limpio, todo iluminado, fácil acceso, personal muy amable (Johnnatan y David) . Horarios muy cómodos y convenientes. Sin duda, 100% recomendado. Gracias!
Reyna A | Overall ExperienceThere was no padlock in the storage unit as stated in the confirmation and payment receipt as well as stated in the app. The automatic doors were locked physically. There is the GM’s cell number to contact for out of hours service - I called and left a voicemail and 24 hours later still no call back. I had to buy a padlock myself. Not off to a great start.
Kirstin N | Online Move InThe staff and GM were beyond helpful, pleasant and caring, a great experience during a taxing move, the equipment helped to lighten my load. I’m grateful
Javhon B | First ImpressionsThank you for given me peace knowing my things are well secured
donna m | First ImpressionsI attempted to close my account many times, but despite my phone calls and in-person visits, the store continued to accept monthly payments and give access to someone was WAS NOT ON MY ACCOUNT!
HEATHER G | Overall ExperienceI was impressed and the cleanliness and the administration of the facilities. It was a great experience.
Gerald S | Overall ExperienceThe space was great! Thank you.
KYAISHA M | Overall ExperienceVery satisfied with the overall storage experience.
Patricia H | Overall ExperienceI do not like the fact that you charge by the month because I just paid my bill on the 6th of April and moved out on the 13th of April. That means you guys get double pay from the 14th of April to the end of April which is not fair to the customer when they return items early in a month.
donita j | Overall ExperienceJosh and all the staff that helped me that afternoon were amazing and very helpful. I would definitely say they deserve a raise.
NATHANIEL H | Overall ExperienceVery clean know hassle Storage.
Doreen R | Overall ExperienceThank you! So glad you all were there when I needed to store my belongings quickly and safely.
JAMIE L | Overall ExperienceAll of the older people were very nice and helpful. The on young lady that was helping me to do a short term truck rental no personality.
Carl L | Overall ExperienceAccess code wasn't working even when staff changed the code and attempted to enter it themselves.
Michael O | First ImpressionsAll good, except really could use it more if you open @ 6 am on the weekends
ross j | Overall ExperienceI was not able to get into my storage unit. My code never worked. I had it reset multiple times by the staff. I ended up getting a storage unit somewhere else.
Darin D | Overall ExperienceVery very clean the lady that clean the Place work Hard
Juan M | Overall Experiencejosh is an amazing manager!!! Thank you for all you help Josh!!
aneysa r | Overall ExperienceYour employees are extremely friendly and helpful to me. I appreciate the fine professionalism they all show me.
Harry B | Overall ExperienceJosh is excellent
LARRY J | Overall ExperienceThank you very much for making this easy to navigate with my one-way trailer and helping me even back it up. You guys rock keep up the great work.
kathleen c | First ImpressionsFrom the beginning of me using the storage facility it has been a pleasure. Everyone from the manager on down was always helpful. I have used U-Haul for many years over just about the entire United States. And I can truthfully say this has been the best experience. Thank you Donald Manning.
Donald M | Overall ExperienceEverything was good and went smoothly. Staff is very nice. Highly recommend this location.
Jonathan B | Online Move InMaurice was excellent! Kind, informative and very easy to work with! 100% EXCELLENT!!!!
Jacqueline D | First ImpressionsManager Josh Crawford and employee Dominique were super friendly and helpful!! Went above and beyond to help me with storage unit.
Cathy W | First ImpressionsUnit was not misrepresented at all... but thought it was going to be a little more than a broom closet for $85/month. When i advised them it was waay to small.they offered .. NOTHING. Even though i told them i was having to get space at another facility and i had moved NOTHING in ... it was rented for moving in that day and did not happen. They offered ....nothing.not even to refund my money.nothing.so im forced to deal with it with my financial institution....which ALWAYS finds it in my favor. So they could have avoided all the b.s. that we are both now going to have to deal with.... They should have just done the RIGHT thing.
Craig O | Online Move InThis U-haul location is amazing!!!
Warren S | First ImpressionsAir conditioned unit was not cool. Fans did not come on in the hallways:( very hot inside building. Staff great.
Jodie S | Overall ExperienceThank you!
Trimaine M | Overall ExperienceI lost a piece of furniture because the doors locked early and was unable to retrieve it.
Christoper Y | Overall ExperienceContinue to be very impressed with Uhaul as an organization. The combined convenience of a storage facility and trailer rental facility, at a competitive price, has kept me from buying a trailer and storing on free and readily available space located just 20 min further away. I use the units and trailers more than 5x per year. Side note: the employees also don't seem to hate life like it seems at other similar businesses, but purely anecdotal point of reference.
BRADLEY H | Overall ExperienceThe man was very polite
IVETT R | First ImpressionsGreat storage experience. Unfortunately super aggressive prompts for a review after, more than 7 text messages sent in less than 24 hours. Super obnoxious
STEVE B | Overall ExperienceGreat facility, Mr Patterson was super helpful. There really made it easy for me
NEIL K | First ImpressionsStaff very helpful. The storage rooms are indoors and well air-conditioned - a big plus in florida heat
Darian W | Overall ExperienceThe Speedy movers, Jose' and Andres, Eduardo's 2 guys are excellente!! :) ***** 5 stars
Diane J | First ImpressionsI had a horrific experience. A move that should’ve lasted a half a day lasted till 10 pm thanks to U-Haul nonprofessional way of doing things. No one could find my reservation, I made a week before and the day before moving day I got a confirmation. Then the treatment I got at the facility of my storage unit was awful. It was raining and I had the largest truck full of furniture. After I had to rush to the office to REDO my reservation they all left while I had no access to the facility. I had to call the GM three times for assistance.
BLANCA M | First ImpressionsWhen I left and rented a truck and trailer I split the payment between a credit card and cash. Joshua told me I needed to leave an additional hundred dollar cash deposit which would be refunded to me after returning truck and trailer. now there is a problem with my hundred dollar cash refund because Joshua did not document it correctly and I am having a problem receiving my hundred dollar refund. Please call me at 718-916-9166. Thank you
JESSICA L | Overall ExperienceGreat service
Nathan B | First ImpressionsI returned my storage unit on July 1st before 9am and was charged for the ENTIRE month. Customer service said there was nothing they could do. Yet, when I called the week before and asked about moving out, they never told me I would be charged for the entire month. On top of that the location was filthy, not ventilated, hot, humid , and unprotected with open doors . DO NOT RECOMMEND
Natalia D | Overall ExperienceAfter being with U-haul for over 2 years I was disappointed that I was not given a refund of the difference of our monies when we left before the pre-paid month was finished. You have our email address should you have an adjustment in policy. After moving we found dead bugs in a corner and some bugs that looked as if they had been swept to the front of entrance door. (fortunately they were dead) So I do appreciate the efforts to keep up the facility.
Rowland R | Overall ExperienceI still need drop lock off
renee l | Overall ExperienceMaurice went the extra mile to make sure I had the materials to move my stuff
ERIN C | Overall ExperienceI all rent from there
tania V | First ImpressionsThe best customer service l have gotten in a long time thanks to Joshua and staff
evelyn f | First ImpressionsJoshua and the rest of the team were absolutely great. Thanks again super understanding and compassionate see how they are and tried to helpful through out the process.
Lisa G | Overall ExperienceMore training in customer service.
RACHEL P | First ImpressionsThey're always very helpful and very nice
MICHAEL J | Overall ExperienceI wish they would pro rate your storage if you dont stay the entire month. Due to this being storage, customers could move out at any time. U-haul should afford their customers a daily rate if they leave weeks before their monthly payment is due.
Tamara K | Overall ExperienceExcellent service. Always answer my questions. Prompt response. That’s where I go to store my things in the future.
Elvira T | Overall ExperienceThank you for keeping my items safe while I was gone for so long!
Stephanie R | Overall ExperienceI felt my items were secure and everything appeared clean. Did not have interaction with staff very often as I was auto pay and usually just went to my unit and left. Besides they always seemed too busy.
TARA N | Overall ExperienceMy experience with uhaul was great! Clean, convenient and reliable. I have no complaints. Thank you uhaul and team for taking such great care 🙏🏾
Brandon L | Overall ExperienceStaff is so friendly and helpful and I love seeing staff on site!
MYRA M | Overall ExperienceStaff very nice. It was easy to get my storage No problems
DONNA K | First ImpressionsGreat facility & staff. I had my unit for over 10n years. I started with Wendell and ended with Nanette. Both were great at customer service & it was a pleasure dealing with this facility. I highly recommend them. 5 STARS!!!
CARL B | Overall ExperienceGood job
Oluyemisi A | First ImpressionsAwesome service 👏
Nathaniel H | First ImpressionsAccess was easy. Very convenient for our move
Shayne J | First ImpressionsI had that unit for a very long time. I'm glad U-Haul was there when I needed it. Highly recommend this location!
MELISSA D | Overall ExperienceLighting and climate control were not adequate.
Rizwan A | Overall ExperienceNone But Thank You For Always Having Someone To Answer All Of My Concerns And Questions For These Last 23 Months From Jacksonville To Winter Park PEACE BLESSINGS AND MERRY CHRISTMAS TO EVERYONE 🙏🏾😘
Alicia m | Overall ExperienceI consistenly had issues with the alarm going off on me after I had indeed checked in. This was extremely frustrating and disrupting to what I was doing in my unit.
Deborah G | Overall ExperienceThe place is clean
EVELYN V | First ImpressionsI tested by "not reading the instructions" the security for my storage, and it worked. Seriously, not a bad thing to know that there is additional security and reading instructions (well written) is of advantage.
Hendrik V | Online Move InThis company has been made any and every moving experience I’ve had terrible. Over booking the equipment poorly maintained equipment, overhead fees, the list goes on and on. I will never use this company for moving service again.
david s | Overall ExperienceThe girl who helped me at the register was unprofessional and unfriendly during our transaction.
KAYCEE J | First ImpressionsPROMPT, COURTEOUS AND EFFICIENT SERVICES..WILL USE AGAIN!!
Angel N | Overall ExperienceVery straight forward, no fuss. No extra fees
Monica L | First ImpressionsMy couch was ripped by a broken door and in less than a month my clothes and sneakers were molded.
Sinyan W | Overall ExperiencePrice increases had to move out.....
Margit S | Overall ExperienceJosh is great to work with! Highly recommended!!
Christopher N | Overall ExperienceIf I had not mentioned a reservation for the dollies I had RESERVED Joshua would’ve not said anything. When I realized that I had no dolly in the truck reserved I mentioned it to Joshua. His reply was we haven’t had any dollies for a while and he had to give one to another location! Really? I did the reservation but wasn’t given one. Then he said I could check if another UHAUL had one! So I was suppose to drive to another location to get one? Not cool! I was inconvenienced on a day that UHAUL was suppose to make it easy for me. Wasn’t happy at all. I felt I was dismissed with an oh well!
Brenda M | First ImpressionsJoshua was very helpful, knows his job and assisted with the entire process of getting my storage unit. Walked me through it all. Was very friendly. Thank you Joshua.
Julio Q | First ImpressionsA monthly increase sort of forced me to vacate the space. Was not expecting it.
Hugo C | Overall Experience5 stars
Brian B | Overall ExperienceStaff was terrible. Gave me the wrong storage unit, had to go back to the office multiple times to resolve and staff had an attitude of indifference. I had to downgrade to a smaller unit and still was charged for the larger incorrect unit that I was given. Alarm also kept going off when i tried to access my unit. Overall it was just a bad experience
ZACHARY R | First ImpressionsMy belongings were there for a very long time. I finally moved out and it was in the same condition I left in. The place was clean, secure and protected.
SUZANNE L | Overall Experience5 stars very kind folks
Brian B | First ImpressionsThank you!
carmen a | Overall ExperienceWhat started as a Small 5 X 5 exterior, but was inside non climate in 2003 when i graduated from College then A 10 × 10 when i moved back down in 2005 to start a new chapter, then in 2019 ended up with the biggest unit. As Had another unit someplace else, and wanted to combine all units in to 1. All the Managers and staff have been so nice, friendly, and helpful so decided to move back home, and no longer need.
KATHLEEN N | Overall ExperienceStaff was helpful and flexible with handing my request to change the unit size. In spite of being very busy, the staff person was friendly and helpful.
Donna K | First ImpressionsAlways a good experiance
Gregory V | Overall ExperienceSimply the most professional organization from my initial call 3 years ago to the moment I closed my final storage unit - countless rentals and units and the service and excellent standards never waivered. Simply the best choice for storage, rentals and excellent courteous service.
Mary L | Overall ExperienceI'm very upset because I reserved a 5/10 storage did not have it said whoever was in charge the 28th the Lady had the keys they needed to clean out my mower had to leave I could not wait until the 30th so now after a month I have to pay $40 extra I'm truly upset because I don't have money to move me to size I wanted plus we could not get in touch with 2other storage near me I've paid almost $200 in Jacksonville for over year I'm upset so I'm hoping I can get some kind of discount or senior discount starting in March for my first payment. Thank You Alicia Massey (407)310-2008 Also we had to wait in cold for 15minutes until alarm set on the complex I'm not one to complain much but this wasn't a pleasant experience But My Customer Service Rep. Was Very Kind in Doing My Contract
Alicia m | First ImpressionsBilly is awesome. I cannot even begin to explain my gratitude for him. I appreciate all the help he provided with the storage unit. I would highly recommend this Uhaul location. Thank you Billy!
Annabelle H | Overall ExperienceMy only problem was the service was always so slow. There would be a line in the lobby and one person handling customers and other people would be walking around. Or there would be nobody in the lobby and I stood there waiting for what felt like 10 minutes. There was a gentleman in the garage and another one in what sounded like the bathroom and I had to shout for service. I've walked out of the lobby several times because I got tired of waiting to ask a question about products available.
KATHRYN B | Overall ExperienceGreat check in experience and return process.
Mark F | Online Move InSamuel ,Maurice and there was another guy but forgot his name. Great customer service and very helpful.
Ruchelle S | First ImpressionsIf there’s more space to drive around it would be great. The parking next to it should be good to open more space for people to drive around. Other than that is good.
Elvira T | First ImpressionsThey were awesome very helpful and waited for us cuz we got there late
Betty L | First ImpressionsThis facility is virtually impossible to access and no Iparking anywhere due to all the rental vehicles available. Trailers are parked in every spot, including handicap parking areas. They are understaffed at peak hours.. There should be a limit in how many rentals can be returned to the same location. This is a Uhaul issue, not just this location. Would not recommend to anyone.
JAY S | Overall ExperienceStorage Prices are too high
Shamika G | First ImpressionsWhen I booked the uhaul, I called and told the person in the phone I need a uhaul big enough for about 8 boxes and a queen sized bed and a desk. She suggested this size and the size of my space is too small. I had to squeeze my things in the space and I really wish she didn’t set me up for such a small storage unit.
Nicole N | Online Move InThe loading docks were used for parking Uhaul Trucks. The day we moved out of our 10by10 and 10by 15 we had paid for labor for three people and we had to walk everything out to the parking lot and it took at least an extra hour at 225 dollars an hour because we couldn’t get to the docks. Dennis Smith unit 2029 and 2034
Dennis S | Overall ExperienceI have used U-Haul many times and have had a great experience each time. Online renting is really fast and efficient.
VANESSA P | Online Move InMove in was very simple and easy. Everything you needed was available, which made packing the storage unit quick and convenient! I have to call to check in because I changed my reservation multiple time but other than that my experience was great! Ms. Nona is very helpful and knows exactly what to do to care for her customers. She’s amazing!
Gabrielle F | First ImpressionsHad a little difficulty accessing facility after hours but was given help figuring it out. Excellent office staff service and support.
Lissaette V | First ImpressionsThanks!
Stephanie W | First ImpressionsExcellent service from staff especially John thank you
ELBA F | First ImpressionsAugust @ the front office was very knowledgeable, friendly, efficient and professional from beginning to end.
Trisha S | Overall ExperienceEveryone was extremely helpful! This was my first time using a storage unit and I was pleasantly surprised fitting a 5 foot dresser, queen sized bed frame, queen sized mattress, and my closet of clothes in a 5x5! More space than expected! 10 out of 10 would recommend!
HUGH M | First ImpressionsI am thrilled with the cleanliness and upkeep of the the indoor climate controlled storage area. I entrusted my possessions to the Uhaul storage on Semoran Blvd. in Orlando for a full year contained in a variety of storage systems (trunks, plastic bins, cardboard boxes, plastic bags, and suitcases). Upon move out, I did not find ONE bug or trace of pests while moving or unpacking. It was very impressive and I was gratefully pleased. Even upon doing the final sweep of the unit, there were zero traces of pests found. Amazing! Thank you for maintaining such clean and safe storage during my transition. I was able to transport and unload with confidence. The BEST storage location I have encountered to date over the span of multiple moves over the years.
Roxanne B | Overall ExperienceI have been using storage at thus UHaul for four years. The facility is clean and secure. The staff is friendly and helpful. The only critical comment is that this facility gets very busy. There can be a long wait at times.
PATRICIA W | First ImpressionsEvery experience I've had with this location since I first moved to Orlando in 2005 has been great. The staff are all friendly, helpful, and always go the extra mile in my experience.
Shannon L | First ImpressionsThe unit door occasionally malfunctioned
dee m | Overall ExperienceOwner was helpful and friendly.
CASEY M | First ImpressionsAwesome customer service. Very helpful and informative staff.
Janet C | First ImpressionsThe two employees working the cash register in the morning on Sunday June 20th were phenomenal. I wish I’d written down their names. Eager to please and knowledgeable. I look forward to the rest of my lease at U-Haul.
Jeffrey K | Online Move InI started the facility at $100 per month and is it steadily increased as I was ready to leave it was getting up to $150 a month I believe this is really a little excessive
FREDRICK W | Overall ExperienceThe person who waited on me was great—courteous and friendly.
Pattii W | First ImpressionsThe guy who came out to tell us about storage was polite and friendly. The directions on how to get to unit was confusing. I got lost and I’m a math and science teacher. Need to be more clear. Maybe you should highlight for customer and explain more in detailed. I felt rushed with the directions on how to navigate how to get to room. Suggestion #2- When you walk in initially there is a girl that does not check in or out. So she informs you someone will be with you. The wait for some one was to long. The first person that we see was Tiffany Bennett. She look super tired She didn’t say hello, welcome. Her greeting was none existent. She was very unpleasant. I can understand her demeanor since she was outside in 100 degree weather. Anyway we deserve great customer service. The only reason she began to be nice is when she realizes we return van at wrong location and she didn’t have to do any work. Either your employees are are over worked or they they hate their jobs
Sherraine G | Online Move InToo expensive and no alerts for due date , I almost loose my belongings.
CHRISTINE R | Overall ExperienceVery clean facility.
Dan D | First ImpressionsGreat experience and we experienced no issues. The staff were very timely in closing our unit out and we appreciate the excellent service level.
john b | Overall ExperienceVery friendly and helpful staff. Great experience moving my stuff in the storage.
Cynthia C | First ImpressionsVery good experience all around.
Dale M | First ImpressionsYou guys were very accommodating thanks I shall be utilizing your services in the ne’er future
RONALD H | First ImpressionsH̶e̶ w̶a̶s̶ v̶e̶r̶y̶ h̶e̶l̶p̶f̶u̶l̶. E̶x̶c̶e̶l̶l̶e̶n̶t̶ j̶o̶b̶.
CHRISTINE R | First ImpressionsExcellent staff!
tiiyaisha t | First ImpressionsMás empleados para servicio al cliente
Evelyn C | Overall ExperienceThe extra space I needed was safe, secure, and conditioned so that my stored items were well preserved. Thought I would only need it for a few months but the convenience had me use it longer. Great place to hide Christmas and Birthday presents!
TREY S | Overall ExperienceStaff was very friendly and efficient and helpful
Louisa M | Overall ExperienceJorge was very helpful.
Margaret W | First ImpressionsWendall and his team is outstanding! Thanks David C.
Z D | Overall ExperienceExperience was fine--until on 8/18/2020 my credit card was charged $212.60 (an additional month's storage) two days AFTER the unit was emptied, cleaned out, and a face-to-face return to inventory completed at the front office. Today is 8/24/2020 and yet, after a second face-to-face office visit, I'm still waiting for a full credit/charge back to my card--a process that takes less than 5 minutes. A billing error is understandable, but failure to provide a prompt refund is intolerable. Forcing me to become an unwilling money lender turned what would have been a 5* rating into 2*.
Jeffrey C | Overall ExperienceNot often do I rate a business at this level. Wendell Pickett and staff are an asset to Uhaul. We have been a storage (4 units) and truck renter (will continue) for 4 years! You could have a better team. As a business owner I would use their facility as a training ground for potential managers. 6 Stars!
DAN J | Overall ExperienceGreat service but mos importantly great people. I recommend them and I will continue using them every time I can.
Emmanuel R | Overall ExperienceWendell was consistent with all employees, his standards were high! His crew followed suit and was the best group of people I have ever worked with as a customer. The entire group valued the customer. A personal a professional thanks for these guys in this location! Steve and Mary
Steven S | Overall ExperienceGreat service
Carlos S | Overall ExperienceWendyl and staff are great genuine peope very patient
Christopher T | Overall ExperienceThis U Haul facility is excellent in every way. I just moved my belongings out after 8 years with not one bug and no dust! The floor outside and inside my unit was spotless! All employees over my 8 years there were very friendly and knowledgeable. I would highly recommend this location to anyone.
BRIAN H | Overall ExperienceDion was extremely helpful and went the extra mile To make sure I had everything I needed. All of the workers were very pleasant and very helpful What a great experience!!!!! Beth
Beth B | First ImpressionsVery Friendly and Knowledgeable staff.
Dominique S | Overall ExperienceTHe card yeilded an access denied I call no answer I emailed- no response after 16 hours since phone call.. Possibly access was cut short earlier than listed on document. Arrived at 9:30 after spending exhausting day and night tryignt o relocate form another unit..that give free 24hr access- #sucks but people and owner were respectful friendly and accommodating shame this happened still no where near the worst I've seen
Christopher T | First ImpressionsI checked out on my "rental due date" and the facility is trying to charge me for the month ahead
Doug G | Overall ExperienceI have been a Uhaul customer for a very long time and I can tell you everyone at this location is awesome! They are professional and helpful. Moving is already a task so having people who are understanding and helpful makes that part of the process a little less stressful. I definitely recommend this location to others.
Kehana W | First ImpressionsGreat customer service always friendly everytime I needed to call they were very helpful
carla m | Overall ExperienceWould recommend this facility highly.
KATHLEEN H | Overall ExperienceThe unit leaked When it rained, despite being a “climate controlled” unit To be fair, I reported it twice to management— and they asked me to take pictures of the rain, but I Had no time to do so
Jeanne C | Overall ExperienceOutstanding service! Thank you
Coleen W | Overall ExperienceFriendliest and most helpful staff! From the managers (Wendall and John) to all of the people at the desk I have dealt with to date, these people are a pleasure to work with!
Jeanne C | Overall ExperienceGreat experience! Storage facilities sure have come a long way since I last used one. Very clean and well lit.
Debbie B | First ImpressionsEvery employee there that i spoke with was courteous and very helpful, both on the phone and in person!!
MAxine S | First ImpressionsI paid for the month of december and moved out in the middle of the month. Why do I not get any money back . Is that normal business practice to keep the money?
CHERYL D | Overall ExperienceNeeds no impovement,
Saven W | Overall ExperienceGreat place to do business with
Luisa S | Overall ExperienceNice staff. They let me check out of my until the last day 30 minutes prior to opening. This was very helpful with my schedule. Thanks
Andrew H | Overall ExperienceWendell and his team were great. Facilities very well kept.
Carissa B | Overall ExperienceThis is the fourth time I have used services from this UHaul the staff is friendly and helpful. The staff is committed to getting customers in and out in a timely manner. I highly recommend this facil
Pattii W | Overall ExperienceWendell the manager ran a wonderful well organized clean facility along with good customer service. Thank you Wendell.
Pat P | Overall ExperienceThe storage facility was very secure. Staff is very friendly and helpful. The hours for access were great. My only issue was the cost went up quite often. Not a place for long time storage. E
Jeri L | Overall ExperienceYour counter service was spot on in customer satisfaction.
Kendall R | First ImpressionsThank you for your kindness. In every way, your facility was #1!
kathleen b | Overall ExperienceVery pleased with the facility. Met my needs for a safe clean place to store things as we cleaned out a house. Also appreciated that we could get the supplies with needed at the same time.
Gretchen S | Overall ExperienceAlways feel home👍
Magalia P | First ImpressionsExcellent service!
Carissa B | First ImpressionsThe nicest storage facility I've ever encountered.
Christopher H | Overall Experiencewould have stayed longer, but the price went up and I found a cheaper unit/ Thanks
MICHAEL C | Overall ExperienceThey were very helpful, we're new to the Orlando area. The employees helped me out as much as possible (my mom is deaf). I really appreciated it
LONDON H | First ImpressionsEmployee was friendly and helpful. Unit was convenient and building was clean. Appreciated free carts and first month of storage free due to hurricane. Thank you!
Christian G | First ImpressionsGo jobs
Hector A | Overall Experienceclean, secure facility and great staff. Very friendly and helpful. Theonly other comment is they seem to have a lot of trouble with the computer payment system.
Rebecca I | First ImpressionsGreat service, great facility!
Raquel C | First ImpressionsNo problems whatsoever at the facility.
Joshua W | Overall ExperienceFast check in and out
Claudette G | First ImpressionsI had a great experience with UHAUL.
Mena A | Overall ExperienceExcellent!😀
John K | First Impressions7
Natalee R | Overall ExperienceAs promised. Very helpful. The staff was very nice and knowledgeable !
Mary L | First Impressions..
DEBORAH B | Overall ExperienceQuick, courteous & accommodating
Denise D | First ImpressionsGreat staff, clean location, very secure, very confident my stored items are well protected.
TREY S | First ImpressionsI would definitely use this facility again if I needed to move or store something. The staff was courteous and helpful anytime I needed help.
Donita J | Overall ExperienceFantastic storage facility with employees that are top notch. Thanks.
Terry P | Overall ExperienceNo thanks
Felicita R | Overall ExperienceFantastic experience. Wendel was extremely friendly and incredibly efficient during the entire process. I would reccomend this facility to anyone looking for a storage unit or moving truck rental.
Michael E | First ImpressionsGreat moving experience! Took advantage of the free one month storage promotion as there were several large items that would not fit in new apartment. Staff and facility couldn't have been better!
LISA H | Overall ExperienceGreat service!
Robert H | First ImpressionsWe rented a space for over a year and the staff was always available to answer questions and professional. The storage room was clean and our belongings were kept in perfect condition.
Phyllis F | Overall ExperienceI just closed out a unit after 13 years. The only thing is that I think you should pro rate the cost for the month if moving out in the middle of the month.
RICHARD W | Overall ExperienceStaff friendly willing to help with anything made move much easier thanks
Roy J | Overall ExperienceI would recommend this facility anytime
Yuliya K | Overall ExperienceI just want to commend the owner and staff at this U-Haul location. I have received nothing but exceptional service. The building was kept so clean and was conveniently located.
KATRINA J | Overall ExperienceStaff very professional
BART M | Overall ExperienceEverything was great, helped reduce the stressfulness of moving.
Freddie S | Overall ExperienceThe process was fast and no waiting. The associate was very kind and knowledgeable.
Yvette W | First ImpressionsVery clean and served its purpose.
Robert M | Overall ExperienceI liked the facility and the location, however the annual price hikes have become too much. As such, I moved to another climate controlled facility with a larger unit for a lower cost. Unfortunate.
HELEN S | Overall ExperienceUhaul has yet again exceeded my expectations. Thanks for making everything an easy and stress free move!!
Freddie S | ReservationThe best uhaul location I have dealt with in my 3 moves this year! Wendall and his staff were over accommodating and helpful! Go Skins!
Sherry D | Overall ExperienceSimple and convenient.
Ryan C | Overall ExperienceManagement is horrible
Toni E | Overall ExperienceEveryone here is kind and helpful! Great service, great location! Thanks!
Kendall W | ReservationAfter a disasterous experience with another UHaul location, Andy (please excuse the error if incorrect) was a welcomed experience. They helped us seemlesy when we were desperate and so frustrated.
Sherry D | ReservationClose, convenient, courteous
CAROL A | Overall ExperienceVery helpful and friendly staff.
jacquelyn h | Overall ExperienceAbove Average service.
Robert C | Overall ExperienceWe have used this facility off and on for several years. We have always had a very good experience.
John C | Overall ExperienceClean facility, the employees very helpful , secure, and safe ....Thank you ....until next time
MARTHA R | Overall ExperienceI was very impressed with the service. Samaya and the other young lady was very pleasant. When they got very busy helping me and other customer plus the phones were ringing they started very calm.
jacquelyn h | ReservationForgot to take me out the system once I moved out the storage and tried to charge me for a full month when I been evacuated. Other than that I loved this place and the owner is very nice.
Markell B | Overall ExperienceWhile I did cancel the reservation the process did give smoothly.. Thank you
BART M | ReservationAmazing customer support! The whole team at Semoran is amazing and helpful, but one employee stands out. Thank you Annette for everything. You went above and beyond!
Laura R | Overall ExperienceA little pricey but safe and nice staff
Joanne D | Overall ExperienceThis location was great but had MANY issues with U-Haul that day.
katlyn t | ReservationNanette couldn't have been more pleasant to deal with. Easiest thing I've ever done.
Susan F | Overall Experienceno additional comments
Rachelle J | Overall ExperienceThe lady with wearing glasses in the office is very unprofessional. She demanded I show her I.d. to fix an issue with my account.
CANELIUS B | Overall ExperienceI wish you kept the climate controlled area a bit cooler.
Rachel W | Overall ExperienceMrs. Pease was very helpful and proffessional. Mr Best was one of the best examples of outstanding customer service I have seen in a long time. Thumbs up!
Shane L | ReservationWe were so pleased with our experience once again. We used this facility 14 years ago when moving and were happy then and even happier this time. Wendell and his team are tops in our book. High Praise
barbara r | Overall ExperienceI would recommend this Uhual place to everyone they were very helpful at all times.
EVELYN T | Overall ExperienceConstant screw ups with our account. It got even worse when we added a second unit. Training is lacking, and communication is poor, GM was never notified so he looks at me sideways when I notify him
James M | Overall ExperienceSaved my life. I almost lost all my stuff out of my apartment. The crew was calm, helpful and convienent to my needs.
Dwayne D | Overall ExperienceThe entire staff there was very friendly and helpful, especially Lynn Pease, who was a great help! Thank you everyone!
LUIS D | Overall ExperienceGreat facility and staff!
FORTINO G | Overall ExperienceTerrible service
Jasmine N | Overall ExperienceWOULD NEVER recommend this facility to anyone, and even encouraged customers in the showroom to go elsewhere!!!! The manager Wendell is a cheat and creating some bad karma. Would love to see it hit!!
DEBRA E | Overall Experiencerentals are always clean and in good shape
Sandra W | Overall ExperienceThe staff I interacted with was terrible, made mistakes, and had attitude. Moving out was huge problem, and just receiving the email to do this survey was a disaster. sent me over 130 emails! wow.
Jason M | Overall Experience