Miguel O. on 9/30/2016
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For the 1st time everything was fantastic and Frank made the check out real smooth.
Thanks for everything
Miguel
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Annabelle G. on 9/29/2016
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I reserved 1 week ahead a 15" truck for a move from orlando to miami and vonfirm i was picking the truck today at 7:30 am the truck was not there
They gave it to me 2 hours late!!!
All my shedule turn lake
Si ce i had to drive 4 hours to fet to my destinatiion
Terrible experience!!!??
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Josh P. on 9/29/2016
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Regarding my contract - U-Haul Contract 22109721
The 26 foot was terrible. Over 160, 000 miles on the truck. The drive was horrible. I don't even think the ebrakes work. The dash inside is hanging, falling apart. My daughter had to ride with me - it was such an unpleasant experience. No shocks, bumpy drive, and a HARD brake (as if we slammed into something) every time I slowed down. I would consider a different truck rental company after this experience. I see the UHAUL commercials boasting a smooth ride and experience but this was not true for me. - Josh Persad
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Millasent R. on 9/28/2016
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The customer service was extremely friendly and helpful
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george c. on 9/19/2016
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Better directions for the person out of town . We went the wrong way and didn't know for 5 miles because we had entered a different town and the numbers we increasing in the correct direction. The phone option for directions for the out of town driver. In the end,only as person saved us.
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Mary F. on 9/19/2016
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Great service experience, from everyone I came in contact with!!
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JOSEPH o. on 9/18/2016
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Would use again
Excellent customer service
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Veronica H. on 9/18/2016
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Everything was quick and easy, Wendell was great help and gave us all the information we needed to have a safe move.
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Mark L. on 9/18/2016
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Prompt and friendly customer service.
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mike b. on 9/18/2016
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the quote I got online was not accurate to what I had to pay in store, it cost me 40 dollars more. So I paid out 80+, I also put more gas in the truck than it had when it was given to me- before returning the truck which cost me 15.00, They would not reimburse me for that. I was on a budget, so now I do not have much money for groceries for my Kids. The reason I did my reservation online was to draw up a budget because we do not have much money. I will not do any more business with you all, if you look back through your computer system we have used you quite often throughout the years. Not no more, and I will not recommend you. I am a very unsatisfied customer. The customer service was very poor and coming up with a solution. They were rude.
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Gratia S. on 9/13/2016
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The lady who helped at this location went above and beyond to make sure that a computer glitch in the system would not lead to me being over charged. I appreciated her patience and how far she went to make sure the problem was taken care of. Great customer service.
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Matthew R. on 9/12/2016
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Wow is all I can say.
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Paul C. on 9/12/2016
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Lynn was especially helpful and concerned that I have a good experience, which I did.
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sean M. on 9/11/2016
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These person that inspected my truck when I turned it was speedy, friendly and personable
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Matthew K. on 9/9/2016
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Frank and Jacob were great. Very polite and thorough, and the experience was quick, smooth, and easy. Will return to this location for rental needs. Thank you - Matt
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Catherine F. on 9/9/2016
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Customer phone service-when I called to make a reservation for a 5x8 trailer, the person I was speaking to just handed the phone to someone else to take my reservation. Very rude!
Customer in-person service-the employees are not very concerned with helping customers. They seem to not care whether they help anyone or not.
Equipment-this trailer had a bubble on the driver's side tire. It was noticed as we were pulling out of the driveway. We headed back to this location to get another tire placed on the trailer. We were told that they could not do that and to call the roadside assistance number. I did and it would be 60-90 minutes before anyone would be able to change the tire. So, Miguel to the rescue. He graciously grabbed another trailer, helped us unload and reload the new trailer and changed the paperwork. We were on our way within a half hour. Thank you Miguel!!!
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BRUNO P. on 9/7/2016
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All the people are available to help and resolve my problems. Thanks every body....!!!
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Ivonne G. on 9/7/2016
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None,I will always use u- haul for my moving situations
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Geoffrey G. on 9/6/2016
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If I go through a early check in, and I don't request an appliance dolly or larger furniture pads, I don't need to have those on the truck taking up my space. They were in my 15 foot truck strapped to the side, and I could not use that space to pack the truck without incurring cost.
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Timothy R. on 9/6/2016
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Offer Senior Citzen &/or Military discounts. Even 10% would help Our Greatest Generation of Patriots... Good job...
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KATHLEEN V. on 9/5/2016
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No effort made to rectify misinformation given me. No empathy. No concern shown. I was just another transaction.
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Paul L. on 9/5/2016
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Check Vehicles better for safety issues like securing loose mirrors, checking lights and brakes
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RAYNALDO R. on 9/4/2016
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Everything was great
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CHRIS P. on 9/4/2016
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Ignorant Fuckers you are sending a review to an email that I asked you to remove because you have the email wrong. But, thanks for the personnel info to a person I don't know but could have some fun with. Any way you could remove this email from you data base because I am very tired of getting emails from a company who doesn't have a fucking clue about removing an email from their system even when I have called and asked to be removed. I do not live in FL. Just a bunch of dumb fucks.
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Jane H. on 9/4/2016
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I have an additional hold amount on my account until credited because truck was not returned by estimated time; no one told me this would happen. On return, I had to wait almost 30 minutes for check-in because only two people were working.
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