Over charged me mileage and false fuel use. I will be contacting the Consumer Affairs bureau.
Dean DCustomer Reviews for U-Haul Moving & Storage at Shadow Mountain
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was great, but I will never use U-Haul again, because their “reservation” system and customer service is totally worthless.
REX WI think talking about what is wrong with vehicle before leaving the grounds.
Celeste RThe damage was not due to U-Haul it was the way it was packed by recommended helpers.
Laura BI can't think of anything that can be done better.
ARTHUR SCustomer service was very professional and cared about giving me good service.
MARIO DTreated in a timely manner.
Joyce FWent smoothly, no surprises, had want I needed.
DAVID SHire more staff the lady who helped me out was very professional but she’s totally hot 💜
Clifton SOverall, I felt like the employees were not too excited to have customers. Upon receiving the trailer, the check out went quickly, but I felt like I was ruining their day. When returning I had to wait a while to get help to check out. There was no one in the store to assist me and I had to go find someone. I was also not helped in order. I had parked in the return line, another uhaul customer came and drove to the back and was helped before me. Overall, I just didn't feel valued as a customer.
FREDERICK PVery nice people,would recommend them to all my friends.
terasa d | Overall ExperienceJordan was a great rep and made the rental quick and convenient
KYLER LNothing, the staff was highly efficient and customer service was overall outstanding 👏
PATRICIA TI had a horrible experience. The first reservation I made was cancelled. Then I get that resolved to pick up at another location. Then I get there to pick it up and find out the one I was picking up was dropped off at a different store. So I had to go clear across town to get it. I think that the store I was at should have went and gotten it for me and brought it back. I didn't get a discount or anything for this mess up.
JALYNN FI wish I could remember her name, but the woman who helped us at this location yesterday was one of the friendliest and most helpful employees ever!
MACKENZIE G | First ImpressionsGreat experience. Staff was very friendly and got me in and out of the store promptly.
JASON WGreat experience everytime I go there for a trailer and/or for the storage units
SCOTT B | First ImpressionsProvide proof of return on equipment.
Ramon MOreanha’s customer service was excellent. She is a true asset to your organization
brad s | First ImpressionsFast and very professional.
VALENTINE KOreanha was so incredibly kind and helpful!!! She helped me confirm correct locations and went above and beyond to make sure everything was accurate. Made my cross country mom so easy!! 10/10 customer service- she is going places! Will most definitely be recommending! THANK YOU
LAUREN VFriendly and efficient
BETHANY NThe man was super friendly, helpful and quick. Great service!!
CHARLES PThere were two staff present when I picked up at 7:30pm and both of them were very pleasant and professional
BRYN MBetween getting trailers, trucks and having storage units, I never had an issue...always great customer service
SCOTT BStaff was kincredible!!,
STEPHEN L | Overall ExperienceOreanha was great
ZANE DOreanha is a real pro!
TODD CWhen I had first booked the reservation, I was quoted around $35 for the reservation. By the time we returned the truck early, we were charged an additional $80 something that we were not told or given an itemized receipt/reason for the charges. Most likely will not be renting from UHaul again.
EMMA HThe mirrors on the truck NEED TO BE REPLACED. I fixed them at lease 5 times because they wouldnt stay in place when driving. Very unsafe when that is the only way to see beside or behind you when your in a big truck.
April LLove U haul the service the price ! They have the best customer service ! Thank you
daniella bGreat fast service,got my cube in less than 10 minutes!
terasa d | First ImpressionsThank you so very much !!! Questions...Facility, Office & Access...N/A I have never been there
Jonathan W | First ImpressionsOver my last few visits, I worked with three different team members, and each time, they were great. They knew the system, were personable, and seemed to enjoy working with the customers. It's our go-to spot when we need something.
April MThe young staff lady (Oreanha Rodriguez) Was very kind and very knowledgeable.I appreciate her professionalism. She was also very informative
ADOLFO A | First ImpressionsLet the customers know , how to operate the Truck .
FAWAZ AEmployees went way beyond expectations to ensure a pleasant customer experience.
Robert WI had a notification that I could use the 24/7 system. When I went before my 7 am pickup, I was trying to load all my information on the app and it would not really go through fast enough. Then I went to click on call or speak to a rep cause I needed to start going on my pick up and I was never able o speak with anyone on the phone. I then proceeded to just go inside the Uhaul store and there was a super long line with only one employee. I was on a really tight deadline and this impeded with our planned day. I think the app or the process to get a truck online is slightly flawed. The employee did have great customer service though and was very helpful once I was next in line. He did the best he could as he had plenty of people to serve. Truck was in great condition and was everything we needed.
Jessica GStaff was incredibly helpful and accommodating.
Sandra C | First ImpressionsOutstanding facility. Very clean, highly secure and nicely air conditioned. The staff is top notch. Especially Jen who is super helpful and excellent overall!
DELIA K | Overall ExperienceI was told I could drop the trailer off at a uhaul and ended up having to pay 400.00 more because it wasn't made clear it had to be the same uhaul. Also the cashier who checked my driver's license just threw it across the counter afterwards. Not all the blankets were there that were ordered.
THOMAS NNone. Super friendly people.
DOMINIQUE RWow! the staff was so friendly and helpful. This site is amazing. They were so sweet and thoughtful. They made me feel welcome and the checkout process was so fast. I can't say enough about how amazing my experience was. I highly recommend U-Haul.
RACHAEL BVery nice customer service to pick up and drop off of the equipment was excellent
Randall HI’m a cabinet builder and when the time comes to deliver I always use a U-haul trailer and always get great service……. Thanks, Jerry
JERRY SWe don't think you can do anything to improve, because this location is already extraordinarily run! Oreanha Rodgriquez is by far the best U-Haul Manager we have encountered during our several moves. Nothing was too difficult for her to accommodate our needs. She was attentive, helpful, patient, and friendly. We could easily tell she likes her job and enjoys helping people. U-Haul is very fortunate to have Oreanha as an employee. By far, the finest customer service team at this U-Haul Shadow Mountain location! THANK YOU, Oreanha, and to your great U-Haul team!
Dee CExcelente customer service
NORBERTO OThe guy who checked me in and took care of me was amazing great customer service and everything
NIESHA VThe general manager was awesome!!!!
JOHN LStaff at this facility were fantastic, they went above and beyond in assisting me renting a trailer. Definitely a great team to have working for you.
JEFFREY RWe got called to change the location of our drop off location and they wanted us to travel 20-30 minutes out of the way and when we finally looked at the location, it was much farther than she said. We also were never told specific instructions about returning the U-haul with gas, etc. It was not a great experience.
laura won short notice they very professionally and quickly came up with a solution
JOSEPH LGreat as always
MARK TWalk out with the customer and show them the truck along with an inspection.
Charles SYour staff is absolutely amazing three of them Christian (I think) and Anne? Or Annie? And the mechanic guy were sooooo helpful and kind. I mean above and beyond. 10/10
MAYLONNAI HThe self check-out process on the app doesn't work. First step to verify the location could t detect I was there, and also scanning the location barcode failed too. Ended up just going inside. Glad they were still open.
CHRISTOPHER OI arrived after the location was closed. I was beginning the task of figuring out the return after hours procedure when I was approached by Jen, an (off duty?) employee who saw that I was a woman, alone, attempting to return the trailer myself. She said she saw me and realized I might have trouble getting the trailer off of my hitch by myself, so she came to help me. I was SO IMPRESSED with her because she could've just drove off and let me struggle with it, but decided to be a GREAT human being instead. WOW! Great employee!! Thank you Jen (works in storage at 16226 N. 32nd St. location.
MELANIE WThe young lady that checked us in was very helpful, kind and gracious. GREAT employee!!! Also, the customer service prior to picking up the trailer was exceptional. Thank you for continuing to be a CLASS ACT!
LYNNE Pvery helpful and extremely quick and courtious ...........
BENMARK GThe staff are amazing!!!
AGUSTIN T | First ImpressionsThe truck's starter was choked during repeated ignition attempts.
ROY MJen was outstanding! As Jen assisted with the truck rental, she shared information regarding the storage units. I was able to rent a truck and secure 2 storage units during this one meeting. Fantastic! It made my day incredibly easier because I could store my goods and return the truck immediately at the same location! 5+ stars all around and especially for Jen for being so smart and pro-active! Location- 32nd St & E. Bell Rd, PHX 85032 )
DELIA KExelent service!
CARLOS BHad a change in pickup location in Phoenix and given a lower price quote but charged a full price. Didn’t catch a time of pickup. Everyone very friendly though and continue to recommend. Thomas F Viner
THOMAS VReserved a 10' with 2 packs of pads and a hand truck. Location didn't have the pads or hand truck and sent me to another location up the road. Not the biggest deal for me but was lucky that I had time to do it. He gave me an extra 30 miles for the inconvenience, which was appreciated but would rather of had a different option as I didn't need or use the extra mileage. Add in the extra 1/4 tank of gas I left you guys and Uhaul wins again.
GREGORY DThe staff member who assisted me with my rental pickup was very courteous, professional, helpful, efficient, and friendly -- great service!
ERIC MNothing, everything was perfect
Andrew RSuper professional and super efficient.
JENNIFER HAmazing customer service.
Brendan DGreat fast service! Thanks!!
JENNIFER JThis location is close to my home, everyone is always so friendly and knowledgeable. The trucks are always in good condition and there’s always a great selection on site.
DORIS CI had request the hand dolly with Uhaul Van rental. I had to go to another location to pickup.
GLORIA WWonderful experience, would highly recommend!
DEREK NAlways friendly and courteous service, easy process.
TODD DThe truck was blocked in when I came to pick it up and had to grab an employee to move a van out of the way so I could pull out which defeats the point of mobile pick up. At drop off there was a propane truck in one driveway and 5 trucks and trailers occupying the drop off lanes. Seems like you would have known how much equipment was being returned that night and more of an effort should have been made to clear spots in the parking lot to drop the trucks in for mobile dropoff users.
BRIAN DPlease give credit to Zach. He was very friendly and helpful. A great representative of your company!
TAMMY HGreat people skills by your employees. I use the 32nd Street store anytime I need a trailer.
ROBERT MWhen it came to renting and using the UHaul storage unit it was easy. The moving in was hard, but that was all me. UHaul storage was great and I would highly recommend using them to store your things
Richard W | Overall ExperienceThe staff were so helpful and amazing. During a difficult time they were so kind and accommodating and answered all my questions. I would recommend this location to all my friends and family. Thank you so much for everything.
ROBIN B | First ImpressionsI don't have enough word's to thank U-haul for Committing themselves into hiring such a wonder group of people. My had goes to one special very person though. I only knew as Jen! Believe me when I say she is up there as one of the most kind, understanding, caring, last but leased, profoundly/Professional entity, I have ever had pleasure of associating 'out of the box' both as a caring friend, and as an Professional at what she does, and vary well I must say. Keep up the great work U-haul, and good finding another Jen out there. Yours Professionally, George Albert Palomo.
GEORGE P | Overall ExperienceGreat prices and wonderful staff to work with
James F | First ImpressionsIf there was 100 stars fosho would have send 100 stars. This ppl 100% friendly asf. & super helpful. Place super maintained bathrooms clean how they supposed to be.!!!! ✅🤝 100% recommend this place as a storage.! 🤝
JOSE L | Overall ExperienceEvery body was super friendly and helpful and the girl up front, Oreanha was amazing.
kevin m | First ImpressionsStaff was particularly helpful
Ralph V | Overall ExperienceThank you! 😊
HOLLY B | First ImpressionsEveryone was great! It isn't easy to move, not to mention finding decent storage. I appreciate doing business with you!
Darin M | First ImpressionsVery clean. Moving resources are amazing. Staff is very helpful. Elevator is spacious. All areas have great lighting!
Thomas A | First ImpressionsJennifer has outstanding customer service skills and cares about your situation and goes above and beyond to assist. Staff is very nice. All very helpful. If I ever move back to Arizona I would definitely use this facility again. —Lucy
Lucille D | Overall ExperienceJen was so patient and helpful!! But, we still got a little confused on "here's the code" "slide the card" or ........garage doors....sliding doors.....all this high tech stuff! lol We bumbled our way through!! Love the garage!! That rocks!! Place is so clean!!! Appreciate your hospitality!!!
Arthur S | First ImpressionsEverything was great except I feel if the unit is only used for a few days in a months time u should only be charged for the days used. But otherwise good job.
Arthur B | Overall ExperienceBest U-Haul staff to date
TAYLOR S | First ImpressionsBoth Miguel & Christopher were immensely helpful and bent over backwards to make my transition to the Phoenix area an easy one. This particular store is excellent, with a warm and helpful staff.
Steven K | First ImpressionsJen's customer service was excellent thank you so much
KIM K | Overall ExperienceJen and Victor helped me pick out the perfect size units in a great location in the facility, looking forward to doing business with them and uhaul in the future! Excellent service!
Valley M | First ImpressionsWrong size unit assigned to me, it wasn't big enough after I explained what sized UHaul truck I had. So, I had to relocate everything to a new unit for a higher price. I didn't make the mistake, but I'm still responsible I guess. The guys at the facility were awesome however. They did everything they could to help.
John A | Online Move InThis facility was clean. I mean clean clean! The storage manager was always helpful and working in the facility when I was dropping things off. Jen was very knowledgeable and helpful. I would 100% recommend this location to anyone that needs storage!
AMY H | Overall ExperienceJennifer and Amanda were wonderful. Love them
Kimberly M | First ImpressionsThe facility was clean and secure. I have utilized the Uhaul Storage Facilities over the last 15 years and they all have been top notched especially this one. Thank you.
GLENN S | Overall ExperienceNICE NEW FACILITY ........ VERY SATISFIED .
MICHAEL Q | First ImpressionsVictor and Jen are the best! Their rental and storage facilities are well maintained, their trucks have never failed me, and the storage facility was the best I’ve used. They go above and beyond for their customers, helping us move from Seattle all the way. I truly appreciate the team! Special thanks to Jen!
Rivera A | Overall ExperienceEmployees there were very helpful and accommodating in every way
Steve W | First ImpressionsThey guys that helped me at the desk were awesome. Knowledgeable and efficient. They were also super friendly and that seems to be a rare thing these days. Thank you guys for the help. Yall should give those guys a raise!
Randon R | First ImpressionsGREAT STAFF MADE THE WHOLE MOVING EXPERIENCE MUCH EAISER, EVERYONE WAS SO HELPFUL. ESPECIALLY THE MANGER VICTOR ALVEREZ . HIS HELP WAS GREAT!!!!!
MICHAEL Q | First ImpressionsGreat customer service!!!
MICHAEL Q | First ImpressionsThe Shadow Mountain location was amazing. Great staff! Victor, Amanda and Miguel were working and every one of them helped me in some way. Thanks so much guys!
Jennifer A | First ImpressionsYou don't need to change a thing everything's perfect thank you
NORMAN R | First ImpressionsJeni at the storage is racist . She told my moving company that because I had a returned payment that I do fraud and that I’d be going to jail. Very rude every time I called the place always dirty
JESSIEANNA B | Overall ExperienceJen was very accommodating and friendly very much appreciated
Paula A | Overall ExperienceYou are the best!
Claudia M | Overall ExperienceVery helpful staff
Grant D | First ImpressionsThe staff was very courteous and very helpful!
melinda p | Overall ExperienceHector is an awesome leader and ambassador for U-Haul. My experience was truly great (drop off on Aug 1 and pick-up on Dec 17) Many thanks! Mike
MIKE S | Overall ExperienceProfessional facility and job.
Kenneth C | Overall ExperienceThere was a mixup on delivery location of my Pod. Trying to get it resolved became very frustrating. Five stars to Victor at the 32nd St & Bell store for great customer service and finding a solution.
Ron C | Overall ExperienceI never visited the facility. All contacts were electronic. You were excellent in all aspects of service provided.
Kenneth C | Overall ExperienceGreat experience and highly recommend
ALICIA L | Overall ExperienceThese guys were great!
Jeri T | Overall ExperienceEvan was helpful when I picked up my container. I had to work with a different office to locate the storage container and arrange pick up. The never contacted me. The storage bolts were still my box.
elizabeth h | Overall Experience