Customer Reviews for U-Haul Moving & Storage at South Blvd

Rating:

5.0

None

Rating:

5.0

Excellent service. In and out quickly. Best haul experience to date.

Rating:

5.0

Friendly and knowledgeable. In and out quickly, which is priceless!

Rating:

4.0

Windshield was dirty. But cab and truck were great!

Rating:

3.0

if your going to set-up a contract with a customer you could have had the equipment brought to your location. instead we had you drive an hour away to pick it up.

Rating:

5.0

The staff is pleasant and professional. The location is convenient. We'll be back.

Rating:

5.0

Person checking out & attaching the trailer was very efficient & knowledgable

Rating:

2.0

Attendant was rude. Was not treated like a customer

Rating:

5.0

Curtis was really good and easy thanks

Rating:

5.0

I want to thank U-Haul at Klett Automotive 58 S Dixie Hwy, St. Augustine Fla also. They were extremely helpful with providing me the U-Haul truck and car transporter to get my broken-down vehicle back to Charlotte NC. The man and woman who own the shop were EXTREAMLY helpful and understood my dilemma of getting back to Charlotte NC. Please acknowledge them in this review.

Rating:

5.0

The people were very nice and answered all my questions. Check in was easy.

Rating:

5.0

I originally made a reservation for a trailer at your Steel Creek location. This reservation was through the 800 number listed on line. I arrived at the Steel Creek location and was told they had my reservation, but the trailer was not there (someone else had it). I am not sure why there are double booking for rentals. Apparently this is a common occurrence. The sales guy was able to find a trailer at another location and another reservation was made. I do not recall the sales guy's name, but he was very helpful. I then proceeded to the other Uhaul location on South Boulevard (Charlotte). I was met by a young lady (Janiya) who was equally pleasant and helpful. I was able to rent the trailer from this location. The sale employees were great to work with. The only issue is the reservation aspect.

Rating:

3.0

Make sure someone's there too get them in and out at a suitable time

Rating:

5.0

Employees great overall experience an A+

Rating:

5.0

Solid Team

Rating:

5.0

This is the 1st Uhaul location I have ever visited and was greeted and assisted quickly. Great customer service and knowledgeable staff.

Rating:

1.0

I drove fewer than 10 miles, added $4 worth of gas, and was charged $64 for 8 gallons of gas. That is fraud.

Rating:

3.0

I don’t know what you do can do to make it better for the next customer. The e quipment was very clean.

Rating:

3.0

Better vehicles would be nice, truck was extra rickety upon pickup.

Rating:

3.0

My truck I rented the door leaks all over my legs while driving when raining, Woman at front desk is too assertive

Rating:

5.0

When I'm in need of a truck rental or trailer rental I always use the South Blvd. location. The girls at the check-in desk are very knowledgeable and helpful.

Rating:

5.0

Excellent service and friendly staff

Rating:

3.0

Let me know ahead of time if there’s no utility dollies.

Rating:

5.0

Super easy in/out, return area is well-marked and the checkout process literally couldn’t be easier.

Rating:

5.0

Great customer service.

Rating:

5.0

Great service!

Rating:

5.0

Interior of the trailer has some broken wood and rubber bumpers designed to protect items resting against the outer walls. These should be replaced or repaired. On this particular trailer.

Rating:

5.0

Very helpful on the phone and in person. Professional and efficient. Clear on communication and made sure I understood the complete process.

Rating:

1.0

The truck that I had transmission would slip out of gear while driving on the highway . Told the office about it but didn’t seem to care

Rating:

5.0

Excelente Servicio

Rating:

5.0

Mirror on passenger side was difficult to see and adjust. I mentioned this to U-haul attendant upon check-in.

Rating:

4.0

The customer service was poor, the staff wouldn’t work with me on a 30 minute delayed drop time. They had plenty of inventory upon arriving, it was just terrible customer service. You guys can do better.

Rating:

1.0

I have reached out several times regarding a charge that has not been explained and it appears that I am being double charged. Can someone please respond

Rating:

5.0

Staff was very enthusiastic and made it easy to hook up the trailer.

Rating:

5.0

Friendly, helpful staff

Rating:

5.0

Natasha B. was extremely helpful, professional and patient as she was the only person wounded the office. She apologized for the wait and concentrated on my request during my time with her. She is an excellent employee.

Rating:

4.0

Take this truck out of service to be repaired. Because of this it took us excessive gasoline (almost double). Truck regularly would lose power after heating up but never actually overheating, we would have to pull over about every 40-50 miles or whenever we had very long inclines. Notified location assistant manager and asked for some kind of refund but stated he had to inform GM first.

Rating:

5.0

Couldn't find a gas station close by to top off the tank before returning the truck is my only complaint.

Rating:

5.0

I can't think of anything

Rating:

5.0

Unfortunately, I rented a 6 x 12 and closed after dropping off the trailer. I realized it was look like to be brake fluid on front of the trailer that I had found that it looks like a brake line must eruption and it’s all over the back of my truck and I’m concerned about severe paint damage.

Rating:

2.0

Staff was rude very unprofessional

Rating:

5.0

I was unaware of how much is done in the app, also it stated gas was at 1/4 it was not i took a picture, for proof had no idea or time to dispute the fact there was less than 1/4 it was closer to E.

Rating:

5.0

Keep doing a great job

Rating:

4.0

Didn’t check me in as dropped off until about 45 minutes after I got there. But fortunately that did not trigger any additional charges.

Rating:

5.0

Manager was incredibly friendly, personable and helpful in getting us set up in. The morning! No issues at all, the whole process was smooth sailing.

Rating:

5.0

My move out date was on 01/31/25

Rating:

5.0

The manager Natasha B. Went above and beyond to help! She was amazing! What a great experience!

Rating:

4.0

The associate was a little rude.

Rating:

3.0

Phone conversation with this site earlier was also abrupt and not very helpful. The drop off itself went smoothly

Rating:

5.0

Simplify the after hour return method. I made several attempts in using the app and was not able. Unfortunately, I had to pay the fee. So, for geriatrics like myself lol, I wish it was a lil easier. Thanks

Rating:

5.0

I dropped off after hours - pretty easy

Rating:

5.0

My uhaul wouldn't start when I stopped to gas it up, didn't notice it before, but it had the plastic hanging from under it that was supposed to be covering something underneath the truck. It sounded like something was wrong with the transmission as well took to long to change to the next gear.

Rating:

4.0

Friendly staff

Rating:

1.0

I have never had so many problems ever with a UHAUL storage facility. When Mr. Micheal was there is was very professional. This GM is very unprofessional and some of his team are not professional as well. I will never recommend anyone to go to South Blvd. Location. I am so glad to be out of there. They can say what they want to about me it is perfectly fine but I know I was a woman of my word when I paid my bill and explained every to them when I had a situation. I will never recommend anyone to this UHAUL and where that GM goes do not put your things in any storage he is at. I do not care how long he has been with Uhaul company. This GM does not know how to operate this facility professionally. They do not smile , they hang up the phones, they don't answer, they ask you if you in default around other customers. Smh thank God I'm out!!!!

Rating:

3.0

Staff was friendly and accommodating. No air in indoor facility, water damage in outdoor unit, semi truck blocking way and not moving which was frustrating because we had movers we were paying by the hour.

Rating:

5.0

I'm very gratefull for all the help we received from Mr. Washington, and all the U-Haul staff at South Boulevard. Mr. Washington was always nice, gentle, and very helpfull. Thank you so much, you all. 100% recommended.

Rating:

1.0

Closed storage … no compensation …. Reserved at another facility weeks ahead of time and when the day came to move in they claimed they didn’t have space was forced to find storage elsewhere …. Had to rent a truck to move things from storage that closed and had t pay full price even after driving around looking for where to store my belongings since my reservation wasn’t honored … I don’t see myself using Uhaul again

Rating:

1.0

They gave me a raggedy truck…. One of the people on the phone was rude a didn’t know how to communicate. It was kind of hard to get my stuff because a lot of people was trying to move out since we were forced to move due to the city. The same unit I got from U-Haul I went to public storage and it was $100 cheaper inside a building climate controlled.

Rating:

2.0

I was forced to move out because they were removing the building I was using and didn't offer me any alternatives. I was forced to rent a trailer to remove my contense and the sales person assisted me by slouching back in a chair with an attitude showing no respect for the customer. I will not be back!

Rating:

4.0

The automatic lighting came on and off in the storage area, meaning we were packing storage in the dark about half the time. Security was just fine.

Rating:

5.0

MR Keith washington is one of the best customer service provider

Rating:

3.0

We are having to vacate our storage unit because UHaul is shutting it down. Wish we had known earlier than 30 days notice that this was going to happen. We liked the location and it was accessible but that doesn't matter if the unit is no longer available. You can do better than giving someone 30 days to move to another location.

Rating:

4.0

During move in staff was very helpful and was very positive

Rating:

5.0

The manager and his staff was very kind and good

Rating:

5.0

Keith and his staff were very courteous and professional. They were helpful in my time of need. Thank you so much

Rating:

5.0

The general manager Keith is a nice guy, professional and very courteous. I am big on customer service and because of my interaction with Keith I will recommend this specific location to my friends and family.

Rating:

5.0

No additional comments.

Rating:

5.0

I cannot thank the employees enough for helping me find my things and assist me with the movers who decided to leave my belongings there without informing us ahead of time. Thank you again 💓

Rating:

5.0

Keith Washington is the Manager for good reason . He is professional, helpful and knowledgeable about the rental trial and storage units .. my truck was ready when I arrived .. the entire staff at this location were kind helpful and hardworking they really were busy and all of the employees seemed to work together to get the customers served . Even waiting in line I was cool with it bcs I could see their hustle to get us moving as quickly as possible ..my experience I must say was perfect from start to finish I dislike moving but this uhaul location made a tough job easier . Thank you Keith and your entire Staff!!

Rating:

5.0

Excellent service. Staff was exceptionally polite

Rating:

2.0

They over charged me for a uhaul

Rating:

5.0

Everyone that worked at this branch was absolutely amazing and very professional. The best customer that I have experienced in a while. Thank you team! Keep up the great work!!

Rating:

1.0

The advertised unit was not available and they charged me the insurance which was promise to be refunded and they never cancelled the rental contract either so my first month was charged as well. This took weeks and weeks to get resolved through 2 National U-Haul numbers. The local store manager never responded to any of my approx 6 emails

Rating:

5.0

I had my unit for about 2 years, maybe longer. The store manager, Keith Washington has always shown top notch professionalism. From the first time I entered the store, his interactions with not only his team but the many customers was seamlessly smooth, relaxed and efficient. He should be commended on running a 5 star operation! Additionally, all communications regarding payments, etc. have always been prompt and the online account system is one of the best platforms I’ve navigated as a customer. I’ll be sure to share my review with all the local social media platforms as well as Yelp and the BBB. Well done and all the best to you and your outstanding team! Until next time, it’s been a pleasure. Chris Simmons 410-428-0002

Rating:

5.0

Mr. Keith was a very nice manager Thank him so much

Rating:

4.0

Keith the GM was great at all times.

Rating:

5.0

Keith was a very helpful representative.

Rating:

5.0

Manager Keith has a keen eye for the operations and organization of this Uhaul facility! 5 ⭐️ !!

Rating:

5.0

The staff do a great job

Rating:

5.0

Keith and the team at South Boulevard U-Haul are AWESOME. Professional and friendly. Couldn’t do enough to help. Moving is so stressful and they go out of their way to make it easier. Thank you so much.

Rating:

5.0

The whole staff was great, polite, and professional. Everyone deserves a raise.

Rating:

3.0

Always had to ask to have door open to access

Rating:

5.0

This location seemed to be well run and busy.

Rating:

1.0

Worst storage ever! My daughter passed away in North Carolina. I lived out of state. I put her belongings in storage. For close to 10 years I paid on time every month. When I summoned the courage to get her things I came back to the storage. It no longer had a ceiling. Wire mesh covered the top. I had rented a large trailer for all her things. When I went into the storage it had been ransacked. The majority of my daughters belongings were gone. I found items that did not belong to her on top of the few boxes that were hers. . I took the few boxes and went home. All the years of paying on the storage were for not. The precious items I had from her life were gone forever. Not from fire or a flood but from thieves rummaging through what was left of my daughters life! To add insult to injury, a few weeks later I get a call requesting payment on the now empty storage. The entire experience was outrageous!!!!

Rating:

5.0

I was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREE

Rating:

5.0

Everything was great

Rating:

5.0

Keith gave me excellent service and was very helpful.

Rating:

5.0

The staff was always very helpful and courteous. Went above and beyond!

Rating:

5.0

Great customer service

Rating:

5.0

This is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!

Rating:

5.0

The employees at this Uhaul location go above and beyond to make sure customers are taken care of!

Rating:

5.0

very friendly and efficient!

Rating:

5.0

Taheem was AWESOME!!

Rating:

5.0

Very friendly and easy to work with. Great facility.

Rating:

4.0

Management staff was helpful snd friendly on ever visit

Rating:

5.0

Excellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.

Rating:

5.0

I had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)

Rating:

5.0

Uhaual made my whole move a positive experience.

Rating:

4.0

Hours is not 24 hours another then that everything was good. Thanks

Rating:

5.0

Very nice facility