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PEDRO ACustomer Reviews for U-Haul Moving & Storage at Sunrise Manor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not enough help rented a trailer and almost hooked it up myself waited about 20 minutes like going there because it’s close to my house
TERRY LAfter hours I wasn’t able to access the facility and my vehicle ran out of gas and had no dolly or blankets everything for receiving a new u-haul etc
KENNETH D | First ImpressionsContinuar con el servicio brindado.
KIRENIA TGreat customer service
THERESA B | Overall ExperienceWould be nice instead of just pointing to very back to get my truck if it was pulled up. But other than that great experience
GREGORY MThe only problem I have is that I did receive a couple letters in the mail stating my rent was past due even after I told them I was out.
pamela B | Overall ExperienceNothing.
FOGAA SThank you. Top notch service! Friendly. Helpful. Knowledgeable. TY
Rodel D | Overall ExperienceNa
THEODORE DCan't think of anything at the moment.
VERONIKA FI just think that the lady who contacted the trailer could have gone a little slower n make sure he plugs were all good. We had a little trouble but at the end it all worked out
AUDREY SCancel storage
Shannon Z | First ImpressionsTruck had service lights on and the gas was on an eighth of a tank. I was told I didn’t have to put any gas in it and then I got charged to put gas in it at drop off.
JAMI SThe ladies at front desk were a little unprofessional especially the one that helped mel, they continued their awkward personal conversation the "entire time" she helped me. She was talking about how misbehaved she was back in the day and. They could have simply waited till the customer left to continue their personal conversation that really bothered me. But other than that I had a great experience and will continue to use you all again
RASHARD SVery friendly staff
Nicklaus CI'm very pleased. Thank you. your saff was very professional.
CHEVELLE S | First ImpressionsBest service best employees best manager . I love Nellis location. Thanks for everything guys
diem r | Overall ExperienceThe service person was to: fast she didn’t care if i got the mformation she gave me robat care less i do recommend the store not the service person
RAMON E100% garantizado
YASSER Ealways have excellent customer service
ERICA R | Overall ExperienceI'm sick of picking up trucks with a so called 1/16th of fuckin fuel in the tank only to get a short way down the street and the gas light keeps coming on. It's happened more than once. Only this store and it's bullshit. The trucks are gas guzzlers that need alignment. PAY FOR THAT SHIT BEFORE YOU KILL SOMEBODY! We have our kids with us. If we're moving, the last thing we should have to do is RUSH TO THE FUCKIN GAS STATION!! Tacky ass mfs!! YOU WILL NEVER SEE MY MONEY AGAIN. Definitely some hood shit. Ugh.
Chekesha MGreat Customer Service
CRAIG F | First ImpressionsVery see and the staff very friendly!
Leticia C | Overall ExperienceGet more people like the front desk person she was so helpful
RICKY ANot much! The counter girl that helped us was very professional and friendly. The gentleman that helped with the trailer rental was awesome! He connected the trailer to our vehicle and he was very knowledgeable and wandered all of our questions!!
WALTER WStaff we're great kind helpful .
STEVEN FI want to thank Uhaul for the whole experience my items stayed well over a year and i was offered a settlement of 0.00 and was able to confiscate my storage free of charge..... I'm so grateful for the experience. The Sunrise manor on Nellis....
Margaret B | Overall ExperienceGreat well maintained facility
joel b | Overall ExperienceTruck was not safe for the roads would shake violently when applying the brakes couldn’t complete my move
Daniel AI was billed for having the tank on 1/4 filled but when I picked up the truck gas was on E. I put the 1/4 tank of gas myself just to get it where I needed to and back. I took pictures with the time of pick. Would like a refund for that.
Adrian TThe uhaul stank of weed and I was charged $25 more
Miguel ALove doing business with UHAUL.
GENEVA M | Overall ExperienceI needed to rent a truck quickly and Camille made the process easy and efficient. It was the smoothest rental experience I've ever had.
BOBBY DWhen costumer give you payment, pay it and assume responsibility if not paid, as an employee. Do the right thing on and off the job.
stephanie bThe workers who receive the vehicles are always in a bad mood, I had to go down after 5 minutes to remove the trailer myself because they were crazy
ADALBERTO M🤚🏽all good
LAURA CThis was the 3rd store I was sent to after I was toldmy reserved trailer was not available. This after they called me to move my original reservation to a different store.
MICHAEL AMy recent U-Haul rental experience was unsatisfactory due to several critical oversights. Specifically, the reserved dolly was not loaded onto the vehicle at the time of pickup, despite having been paid for. Furthermore, the vehicle's mileage and fuel level were not verified by staff prior to my departure. This resulted in a discrepancy upon return, where I was nearly charged for refueling and a service fee, even though I had refueled above the initial level. Fortunately, I had documented the vehicle's condition with time-stamped photographs, which allowed me to rectify the erroneous charges. The lack of proper verification and the absence of assistance from staff members present at the inspection booth were particularly concerning. Additionally, the process of confirming the dolly's availability was unnecessarily prolonged and inefficient, requiring multiple radio calls to no one answering back. Finally, I found the lack of an apology for these inconveniences to be unprofessional. I strongly recommend implementing a standardized verification process for equipment loading, mileage, and fuel levels to prevent similar issues in the future. Due to these significant shortcomings, I will not be utilizing this location for future rentals.
DOUGLAS GHad some not as helpful staff but the majority was amazing. Cleanliness is better then most but would be nice if supplies in restroom was filled.
TINA J | Overall ExperienceSTAFF WORK VERY VERY SLOWLY, almost deliberately slow, unenthusiastic, bored
SANDRA WThanks again for being there for me and my tired family after moving for 2 days. 😂
Deanna C | First ImpressionsWorst mobile check out and check in process ever. App never works and it’s takes longer than 30 minutes
JASMINE PThis time is good
ALEJANDRO CMuy bueno
PEDRO GI appreciate all of your hospitality and help when I needed it from the staff
Venise H | Overall ExperienceHave truck and equipment ready before reservation. Process contracts without errors. Don’t rent trucks on E.
Vironica BEverything was clean employees were nice. All I'm saying is you guys need more associates to be able to help front counter. When it's more than 2 people, it's the inconvenience to have to stand there for an hour. Other than that you guys were great
Erica T | Overall ExperienceI purchased a combination of you store boxes and shipping and van rental it came to a little over $5000. I was told the van would be discounted at the location that have U boxes indicated . The van had to be picked up at another location. When it came time to settle no discounts were applied and my card was billed a higher amount than expected. I’ve been a customer since the late 70s. U-Haul can do better and has treated me better in other states but this incident occurred in Las Vegas Nevada. In the future you should enter your agreements into the notes of the computer so the customer doesn’t have to deal with the excuse that that person isn’t here today etc.
CAMERON MLove the service took care of me very well thank you
paul s | First ImpressionsThe mirror felt off on middle of freeway Good nothing mayor happen No happy
EDWIN AEverything Okay Thank you.
MARIA OWait time picking up truck was way too long.
DAVID TI’m a happy satisfied customer, When I bought the vehicle back, Richard was very polite and professional. I will recommend and come back myself.
RONNIE PI returned the truck at 6:45pm, two hours and 15 minutes before contract time. I handed the keys to the employee and she said I would receive a receipt in the morning. The truck was never checked in and I was charged for 2 rental periods. This was AFTER I was charged for not refueling the truck, even though it was at the correct fuel level. They had to go back out and recheck the gauge. I was on hold for 15 minutes. I’ve rented from this location at least 10 times a year for the past 15 years.
JEFFREY HNothing everything was perfect from time of pick up and drop off was amazing customer service thank you guys.
ROSITA RHad this storage unit for 15 years. There was never any problems if worries about my stuff being secure. Thank you all. I will definitely recommend this facility to others looking for safe, secure storage options.
ROSALIE W | Overall ExperienceThey was very helpful and considerate of my needs thanks to mckalya
Antoinette A | First ImpressionsI just want to know why you guys are charging me more money on my card you guys have charged me 100 dollars first cause you guys request a deposit after I drop the rental you guys charge me 1 dollar and today you guys charge 7.09 dollars why I just want to know why
KAREN DNeed more agents to assist.
German I | Overall ExperienceExcellent costumer service. Thank you!
PEDRO CService was fast and easy. Price was reasonable. No issues.
Eli TLied to about Safemove and Safety coverage. A Supervisor, not the person writing up our Equipment Contract, told us we had to have Safemove or Uhaul would insure its equipment. We have full coverage auto insurance. We were told when we dropped off our Uhaul that we did not need duplicate insurance. Also, the tire latch for tire tie down on trailer was so rusted the tied down fell off the front driver's side tire three times. Finally I oiled the latch myself and got the latch to work. Another thing, the driver's door was so hard to close. I thought I closed it and had to pull off highway to pull it close and lock it. Lastly, the interior was filthy. My wife had to clean the sticky seats and I cleaned inside and outside windows after picking the truck up in fair weather.
HOWARD BI never put my stuff I. There I just mixed straight out of town
kenyta j | Overall ExperienceJennifer V was nice when I came in for a car rental Monday night.
FOLAJI AI use U-haul all the time but the price of mileage is a bit high don't you think
THOMAS AJennifer is amazing!
NANCY JThe staff is very friendly and so helpful. I’ve rented equipment from this location several times and every time I enjoyed working working with this team.
DONALD EFriendly staff. Very accommodating and help me with what I needed as far as moving from home to home..
Jody CStore 807025 the best U-haul in Las Vegas
THOMAS AStaff are always on their game at 333 N Nellis blvd Las Vegas NV
THOMAS AThey charged me all kinds of money which equals about 900 to rent a 20 ft truck or 6 days n fuel n the dolly I said I didn't need..
MARIA TNothing you helped so much
MICHELLE NThe only thing I have to say is the return from Vegas to California locations were not reachable by phone it was very frustrating and uncomfortable experience but traffic department was able to help but still no contact.
RAYMOND Bnothing to do. Service was excellent from start to finish!! Thank you
RODNEY EGood job
ANOY AHire more installers that are just as amazing!
Karla GThe worker told us the van would be filled up with gas. When we got in the van was close to empty. It only had 25 miles left. We put in gas and wasted 59.75 in gas. We asked if we could get reimbursed, but they said they couldn’t. I personally feel that we shouldn’t have had to pay for gas in the first place.
JEFFREY FOk
HUGO EThe contract showed the truck had 1/2 tank of fuel. It only had 3/8 tank. I took a picture of the fuel gauge in the checkout link and submitted it. When I returned the truck the checkin guy told me the fuel was low and he wanted to charge me 16.00 to top off. He wouldn’t listen to my explaination. I had to drive it up the street and put another 8.00 of fuel. He was not friendly at all.
KEVIN F | First ImpressionsYour prices are a little high but I guess that’s expected with the way of cost on things
KEVIN F | First ImpressionsSecond time using this facility for long storage. Everything was excellent the first time just as it is this time. Talk about consistency.
Gepp B | Overall ExperienceHave had my storage there for 10years no complaints
Angela K | First ImpressionsAt first it was a little confusing because i thought it was 24 hours but that’s if you purchase a business package.
Raquel J | Overall ExperienceThanks to the staff I want to especially thank Rosetta great location
SHARRON M | Overall ExperienceThis location it self is only running great because of Mrs.Rosetta! She’s an amazing person goes above and beyond with each of her customers. I can’t say the same for the males that are behind the counter. Also there’s a lady that works outsides and is so very helpful and nice Rosetta is truly amazing.
Ariana S | Overall ExperienceWhen I first came to U-Haul Storage, I was not expecting my belongings to end up in storage for more than a month. Then when hard times hit and I lost my job, U-Haul was able to keep my storage even though I was getting behind in the monthly payments. I just wanted to say thank you to everyone there for the care and service that they provided me and helped me get my precious, personal items back. Thank you so much.
David J | Overall ExperienceGreat service guys thank you-
RONALD D | Overall ExperienceI was having A really bad Day and the owner really made my day I actually cried tears of gratitude the experience he created for me was highly Appreciated all the other staff we amazing as well from now on this will be my location of choice
MERCEDES J | First ImpressionsShe was very helpful explained everything that was going on in the contract and gave good directions to where the storage was located her customer service was very excellent
Erica T | First ImpressionsFantastic experience using this facility. Renting it out was easy and zero hassle, staff was excellent, and the place was kept in fantastic condition. On ending my rental, I didn't even have to do anything. I had cleared the place out with the intention to turn it over the next day, but the manager noticed the unit had been emptied and left without a lock, so they reset it and closed my rental without a word that night, so when I came in the next day I had been closed out, account credited, and had nothing I needed to do. Amazing service.
Anthony S | Overall ExperienceThe sales woman was wonderful and she made my transaction and service experience nice and smooth . Overall the facility I chose service at was excellent .
roslyn k | First ImpressionsGood++++++++++++++++++++++++++++++++++++
Genaro G | Overall ExperienceGreat friendly and helpful staff
brenda n | Overall ExperienceGreat service
DONNA P | First ImpressionsMy experience with U-Haul was excellent. Totally recommend.
Pauline S | Overall ExperienceI want to thank your staff for there help and understanding they are professional and Curtis.
Rollando A | Overall ExperienceUHUAL staff is very helpful and polite to deal with everyday at this location.
GENARO C | First ImpressionsCost was way too much and was raised too often.
Thomas C | Overall ExperienceThank you!
Mike V | First ImpressionsI’m in a 5’10 storage that is supposed to be climate controlled but it was 80 degrees and hot with a rat poison trap in my unit
Izamarri G | First ImpressionsAll was excellent and road side assistance was great👍
Noel L | First ImpressionsAll of the staff that I dealt with were very professional, answered all my questions and were patient & friendly, which I truly appreciated. If I ever have any need for UHaul’s type of service in the future, I will go back to this UHaul location again. Very satisfied customer.
Melinda P | Overall ExperienceVery good service
Cynthia J | Overall ExperienceTo many trailers hard to park in the back of the storage facility! Hardly no parking on the lit or in the back . Did NOT LIKE IT
SHERRI T | Overall ExperienceYour customer service was fantastic. Thank you.
DONNELL M | First ImpressionsVery pleasant staff...
Alice- M | First ImpressionsBetter at times and not as much others
Michael D | Overall ExperienceI was very happy. What do you at all? Your associates were very nice to help me, Overall, this is the best place to rent a vehicle and to store items in your storage unit. My Brother in law is having a garage sale, so I am going to sell everything.
Miguel S | Overall ExperienceVery helpful
SHERRI T | First ImpressionsAlways a pleasure working with Rosetta Always with a great positive attitude
Ariana S | First ImpressionsRosetta was very helpful
Robert F | First ImpressionsThere were times when the 24hr area was not accessible for whatever reason without warning or notice. When I attempted to contact after hour services I never got a text back or a call or anything to this day. It’s very inconvenient when you have a time deadline.
Beverly A | Overall ExperienceRosetta was very helpful and kind when my storage reservation was messed up due to no fault of my own she fixed it quickly…thank you
Anthony R | First ImpressionsVery professional and friendly people!
Darnell C | Overall ExperienceThe availability on Sunday was key for me.
Moani J | First ImpressionsIt was very clean
GENEVA M | Online Move InHaving later hours for access to storage would be better for people who work swing shift and sleep during the morning.
Julie L | First ImpressionsGreat I will always use uhaul
Gilbert M | Overall ExperienceThey were amazing
GREGORIO B | Overall ExperienceThe storage was very clean. There unit was very affordable.
ANATHONY B | Overall ExperienceI don’t like the increase
RICHARD E | Overall Experience5STAR HELP!!!!!
Carol C | First ImpressionsPaula was very helpful and nice but she needed more counter help the line was halfway to the door. The wait was just a little long to get what you needed. To get a truck or to just rent a storage unit or just to buy something in the lobby boxes and wrapping paper. Definitely need more counter help.
Marlon T | First ImpressionsLove it
Cyon M | First ImpressionsEveryone very helpful and knowledgeable...felt very comfortable with storing my merchandise in this facility...
PATRICIA A | Overall ExperienceI did notice that there are a couple of people that are living outta they're storage units. This will eventually lead to your nellis and stewart location becoming a homeless camp. I have used this location for truck, trailer and storage for almost 10 years. This will also manifest an unsafe environment for older and female customers. I do not know if the current management acknowledges that this issue is occurring. I know its a tough economy but ,this is an example of homeless takeover . When homeless are moved there is always a huge amount of trash left from the hoarding not even considering the infestation of critters and insects that accompany this never ending problem. Please feel free to contact me for any further comment. Thank you.
Zachary S | Overall ExperienceI would have said excellent, but there were unused uhaul trucks park in the load and unload area making it hard to access.
KENDRA V | Overall ExperienceWould have loved to stay at this facility, but the cost keeps going up frequently..we’ve been here about 8 years .
JOE G | Overall ExperienceVery nice friendly staff, very clean facility. I enjoyed my storage at this location
Carolyn T | Overall ExperienceThank you
Stephanie L | Overall ExperienceWhile moving my personal belongings from the storage area around 7PM; my family was approached by a couple asking questions about my belongings. We felt very unsafe! I did not see any emergency buttons or phones to use.
Crystal E | Overall ExperienceI would use you again
Rebecca H | First ImpressionsThe U-Haul facility at 333 North Nellis in Las Vegas is a very clean and well run business. The hours are great and open at 5:00 am. The storage units are clean and well kept. I never visited my storage unit and found the inside covered in dust, nor did I ever see any evidence of droppings. I would highly recommend this U-Haul facility.
Gregory H | Overall ExperienceDon’t know how my mattress has mildew on it
charlene C | Overall ExperienceGetting more expensive every year
Nafetalai S | Overall ExperienceDid not deliver what I ordered on the corporate website. Canceled my order as they sold my storage unit before got there then did not give me the promotion I was promised. Went back online and reordered the unit I wanted and lied after rented it that wasn’t available or that they didn’t offer that.
JAMES D | Overall ExperienceI definitely recommend this location! Thank you!
Wilfredo G | Overall ExperienceAll of the staff was professional except for Cynthia at the 333 N Nellis location in Las Vegas, NV. She does not know how to properly take notes and relay those notes to her staff. I had the same conversation 3 times due to her being incompetent. Thank you Paula for all you did to help me with my out of state move.
Monica R | Overall ExperienceStaff members were very friendly and helpful
LAURA R | Online Move InNeed to learn to be more friendly.
Sonia R | Overall ExperienceI only needed the storage unit for 5 days and that’s exactly how many days I used it for ! Yest I was charged 159.00 + tax a full month and then you turned right around same day and rented ! That is a horrible greed and I feel I should only been charged the 5 days ! I was told the lock was free and rental agreement did not incl. it as cyst. Serb said it would not ! then upon arrival was told no, needed to pay 14.99 so I paid that as well !
NICOLE K | Overall ExperienceGreat storage with convenience and security
Silas D | First ImpressionsThey just need to have more people working in the office took a little time to get served but service was well
ANYHONY R | Overall ExperienceVery nice people and family friendly
kesha c | Overall ExperienceEveryone was so kind and helpful! 'Appreciate you!!!
Kirin W | First ImpressionsSome of the personal were wonderful Some not much. Most of my things were threr not all!!!!!!!!!
SHAUNNA C | Overall ExperienceAll the staff is super helpful and professional!
Baron S | First ImpressionsIts just was great 👍
FERNANDO B | Overall ExperienceOnly reason for average, I was under the impression that your RATE HIKE was only for new Customers, not existing (unfair policy), no rate adjustment when I closed out the account early, no Military discount.
Charles H | Overall ExperienceThe outside appearance was great and the inside as well with the exception of a small cockroach crawling around the storage unit 3rd floor across unit3321 which I’m occupying with my belongings. I just hope I don’t have any critters inside the unit since my belongings are clean.
Maria G | First ImpressionsOne employee name Cynthia at 333 Nellis Uhaul Las Vegas was been very nice and helpful. She performe her job more than I expected
cecilio d | First ImpressionsThe staff is amazing and so helpful! I had my storage for a full year and never had any issues or problems. Thank You so much to the staff for their hard work and going above and beyond .
Emely R | Overall ExperienceVery nice place and secure,you best believe it you try to open a storage unit with out signing in,you won't get in and it's all on camera.
Kelly A | Overall ExperienceUnfortunately, because of elder abuse I had to escape to safety, and lost everything I had left in this world, inside my locker. Thank you UHAUL for trying to help,as much as you did. At 71 I'm starting over empty handed, and homeless, but alive, and safe. Again to the Nellis Blvd NV. staff. And to the NV Department Of AGING Thank you
Laverne L | Overall ExperienceMy stuff was there for over a year and it was safe. Besides the slight increase in price for a unit I already had, I had a good experience. Customer service helped me when I needed it; especially, when I changed units and the one I had gotten was bad so they apologized and gave me another. Thank you for offering a clean and safe place for my things while I had to wait to have my stuff with me.
krystal m | Overall ExperienceThe staff at the Nellis location is very attentive and helpful at all times that I dealt with them. The storage area was always clean and secure! Thank you for our time together.
Michelle L | Overall ExperienceI informed would be coming back for my lock Sunday or Monday , my storage was fully paid up for the month, my lock was sawed off, I want reimbursement for a lock!
Angel G | Overall ExperienceWhen turning in the Truck Rental the Lady attended did not clarify to me whether I owed money or not. The lady inside the office was better In helping me understand my balance for the Truck Rental. I had a hold but the final balance was different in the Rental. I was owed $30. Thank you for the employee inside the office.
Jose N | Overall ExperienceRosetta was super professional,super knowledgeable and extremely helpful, she is an awesome employee !
Rebecca G | First ImpressionsPlease let your staff know that they are a gem to their company.
Nelson T | Overall ExperienceExcellent storge facility, except that the prices are higher than what I actually could afford .
Jennie L | First ImpressionsYour staff was polite and very helpfull.
Eugene A | First ImpressionsFacility was always clean and well maintained. Most importantly, it was very secure.
TOM K | Overall ExperienceI am doing two long hauls, this would like two months free, as it is a completely when doing long hauls for this?
Angel G | First ImpressionsI thought they would have prorated my balance. 17days is not much but still something.
Felix F | Overall ExperienceEverything was great. I would definitely use Uhaul again or recommend it to others.
AARON B | Overall ExperienceMy stuff was stored there for almost 2 years and I live way in Arizona...not once did I ever get a call or email stating anything wrong with my stuff or storage......Thank you so much. Will definitely refer anyone to you 🙂
mary t | Overall ExperienceGreat people in a great place.. awesome thank you
Myrna M | Overall ExperienceMr. Eddington provided great service.
norma c | First ImpressionsExcellent staff! They called me to Remind of my last day to move-out.
Julio Q | Overall ExperienceThe clerk at the desk was particularly nice. She was great when we opened the storage area and she was extremely nice when we closed it. I liked that I was emailed each time the monthly payment was due so I didn’t have to follow up. And closing it was so simple. Thank you for working with us
John J | Overall ExperienceThey were awesome as soon as the guy heard my story he didn't hesitate to help me with lowering my last payment, thank you so much.
Jessica F | Overall ExperienceI cancelled my account on 10/4 and have been waiting for my refund. I could not get Uhaul to answer the phone, my chat was disconnected after I requested a refund, so I sent an email. This is really poor service.
Christine J | Overall ExperienceThe prices were a bit steep from what I was used to but its Las Vegas so just the city itself overcharged everything
Anthony S | Overall ExperienceOver expensive. Want to complain about something left that needed to be cleaned up 2 weeks prior. After locking me out to be notified, I wAs notified and than was told lock would be removed. 1 week later still locked. Young lady that came to remove lock was only nice one.
Shannon E | Overall ExperienceYour morning crew shift are very rude they have no good communication skills!! I will very well like to speak to someone that’s over the the manager on Stewart and nellis!!!
Myesia T | First ImpressionsTwice I made reservations for a truck, and when I called to confirm the second time once again, they had None of my information. The third time, everything went well, that's because I did it through the 800 number. These people need to realize when people are moving, there's No room for error or laziness. I would NOT recommend doing business with uhaul on nellis.
vanessa v | Overall ExperienceAll around helpful and nice after driving 27 hours this was the best transition of my trip.
Roosevelt W | First ImpressionsEstuve satisfecha 😁 con el servicio mis muebles estuvieron por 3años y salieron muy bien como yo los dejé me encantó la seguridad del establecimiento la seguridad excelente servicio yo nunca fui a checar mis cosas por q sabía q estaban seguras mis cosas gracias por sus cuidados
Laura G | Overall ExperienceThank you so much all the team member who help us
FERMEL G | First ImpressionsOur unit was broken into. A police report made and UHaul claims its not their responsibility.
JULIE D | Overall ExperienceGood facilities
Anthony S | First ImpressionsThe reservation for another location was invalid. The other location was booked up. I am unsure why U-Haul gives out reservations for locations that does not have capacity. Real inconvenience to us and cost more money with the mover for this blunder.. This location had capacity and helped us out
KEITH C | First ImpressionsFrom staff to building 5 stars
Omynisha G | Overall ExperienceBuena atención y disciplina
Isabel P | First ImpressionsThe lady at front desk messed my card up somehow I needed to get in late night and I couldn't had to wait the next day cause she didn't do her job
Danielle S | Overall ExperienceThe folks were very Knowledgeable and Professional! They went above and beyond on helping me get everything I needed and solving a stressful situation!
Charles H | First ImpressionsThe general manage was vary disrespectful he was a highly unlikeable person
Brent J | Overall ExperienceGreat service
dewon d | Overall ExperienceAwesome service
Danielle L | First ImpressionsThank You
Shawnye B | Overall ExperienceAmazing staff!
Joann C | Overall ExperienceThe only storage I trust. This my second time.
Romeka R | First ImpressionsDuring my move the bus routes to a gig through a temp agemcy were ureliable, was locked out by the janitor for god knows why, of my peraonal unit. Somehow me listenung to music in my room on headphones for an hour interfered with her ability to sweep and mop, and its a little suspicious that she kept teying to open it as well. Otherwise nice eatablishment. My 24 hour access never worked properly, amd alarms seem to constantpy trip for no reason at all times of day.
Maxwell a | Online Move InEveryone was very helpful to getting me the right size unit to helping me properly back your vehicle up when I first arrived. Thank you so much for the warm welcome to Vegas.
Brianne B | Overall ExperienceSherry & the crew were Amazing
Kaci B | Overall ExperienceSherri was excellent, helpful and pleasant
Chavis S | First ImpressionsEvery time I went in there everyone was so helpful, the first day I opened my account with U-Haul for a storage unit, one of the attendance walked me to the unit and showed me where it was. I thought that was very nice. Thank you Patti Dominguez
Patricia D | Overall ExperienceVery efficient and helpful
Jackyln W | First ImpressionsExcellent service!
Joann C | First ImpressionsGreat location, easy to get in and out. Always open when I needed to get something.
Barry B | Overall ExperienceThe storage was well kept clean and safe. I would recommend your services to other people. Thank you for a wonderful experience with my property.
MARISA r | Overall ExperienceI have used U - Haul since 1965- 66 and never had a problem with storage or truck/trailer rental. Your prices and service is unmatched across the country. Thanks for the years of quality and service ..... not many companies today care anymore. Thank you, Jan & Kayleen
kayleen V | Overall ExperienceOne of the customer reps by the name of Dill was very rude, spoke over me and provided me with poor customer service. I ended up having to speak to the assistant manager due to his poor customer service. Very disappointing
Jamie W | First ImpressionsSherry is the best and she is so patient. She need a raise.
teresa b | First ImpressionsI rented a unit from you for 3 months. I chose your facility because it was well lit and needed a key card to enter, yet my storage was broken into and ransacked. Not only did they take several expensive electrics, but they completely destroyed boxes of photos and personal items in my unit, things that can’t be replaced. It was upsetting to find out after the fact that this happened to others in your facility and we were not notified.
Diana M | Overall ExperienceCon respecto al servicio e instalaciones todo perfecto. lo unico que no me gusto esque afuera en el area de carga y descarga habia algunas personas que yo creo no tenian negocio para estar en esa zona.
rosario l | Overall ExperienceThe worst, mis-managed, exsperating, moving experience of my life! Second Uhaul rental this year; long-time customer, never again. Never...egregious, conflicting, plethora of emails, overcharged, contractual obligations unmet by Uhaul during every phase of my move. Condescending, marginalization, ineptitude of reservations, pick-up of 20' truck & tow dolly, teamster 38 yrs, drove through 6 wildfires from CO Springs to LV, NV, almost 1000 miles out of normal route, I-70, closed, Glenwood Springs fire, Grande Junction fire, Cameron fire, 40 West, Dinosaurs Rock Jensen, CO, to Provo, Utah...double gas, driving time, trip sheets don't float! Someone should have alerted me to the fact of the Glenwood Springs Fire from U-Haul prior to, during overcharging me for driving extra mileage for truck & dolly pu. I DID NOT KNOW ABOUT THE FIRES UNTIL I HAD DRIVEN FROM FOUNTAIN TO MANITOU TWICE AND TO CASTLE ROCK, CO. TOO BUZY LOADING 20 FT TRUCK FOR 2 DAYS TO ENGAGE SOCIAL MEDIA OR ANY OTHER SYSTEM RE: CO., UTAH, MASSIVE, FIRES. NEVER AGAIN...Although reservations were generated 2 miles from me in Manitou, Uhaul changed them 4 times, to 66 miles, 120 miles, etc. for pu. Storage reservation in LV was not available upon arrival, so I have absolutely no clue what their facilities offer. Although Linda Borden reserved a storage unit upon arrival, Uhaul personnel intimated they had no reservation for me after a long, perilous drive. Unfortunate business experience, learned my lesson. NEVER AGAIN WILL I ASSOCIATE WITH UHAUL. Be on notice, disrespecting disabled Veteran's Widows is unacceptable. I never needed to be lied to, cheated, eviscerated, and violated by Paul, Rep West' s assassin, judging me, I will never do business with Uhaul again. Thank you Janella & Tim Manigift for your service, respect, integrity & honor. Every other individual I have encountered in this trip re: August 12, 2020-August ? 2020 with Uhaul has been disreputable, disingenious, and felonious. I suggest you try Penskey, or anyone else but the gouge is on and you the recipient are the VICTIM. Heed my words. I never received the reserved storage space by Linda Borden, per email at 333 N. Nellis, so disregard the, "hate to see you go bs," from Uhaul. Right hand doesn't know it has a left.
KAREN C | Overall ExperienceIt was good until my unit was broke into and thing got stolen and it advertised as a secure storage
JASON M | Overall ExperienceThe only thing I realized after I got home is that if I had booked it online I would’ve received my lock for free, but I was having issues opening my account online so I had to go into the office. And I forgot to mention it when I was signing the paperwork. But other than that the experience overall was very good, The two gentleman that helped me was very nice and helpful.
Patricia D | First ImpressionsThe facility and the staff were always awesome!
Brian G | Overall ExperienceU-Haul has long been the leader for self movers. Their trailers and vehicles drive like champs. The staff are always helpful and knowledgeable about product and seek to find solutions, given specific situations. Wouldnt go anywhere else.
Gregory H | First ImpressionsFriendly, helpful staff. always there when you need them, with any kind of question.👍 great job, keep up the great job. Thank you, and i will miss you Sir: Deron Johnson
Deron j | Overall ExperienceExcellent, Helpful and very professional staff!
Todd P | First ImpressionsThis is the wife of Chris Howard filling this survey out. We moved to a house with room for the stuff in storage, But we know where to go if we need you again and know our need will be met like always! Thank you for your exceptional service!
Chris H | Overall ExperienceStaff there always took care of me.
Salvador M | Overall ExperienceExelent services I'm so happy good desicion thanks .......next time come back here because is incredibly my stuff is good and save..
Maria D | Overall ExperienceI rented an outside storage unit that was not climate controlled for 10 months. I was worried that my items would be damaged from water or heat or bugs might have found their way in. Surprisingly, all my items were in pristine condition. The staff was always very friendly and helpful as well.
Kasey c | Overall ExperienceSuper nice people and great facility, I highly recommend if you’re wanting a storage unit and Great people to assist you with your needs.
JOHN F | Overall ExperienceEverything was ok until the month when I only needed the storage for 10 days but I still had to pay the whole month's rent. This is a tight time right now and I felt it was definitely a waste of money and I was really upset about having to pay that with no refund of days not used. I feel this is a Uhaul policy that needs changing.
tanesha j | Overall ExperienceThey kept the place very clean. The staff was so helpful. I would recommend Hualapai for any one looking for storage.
Thomas M | Overall ExperienceThe whole experience I had with all the staff was great! Everyone was so attentive and SUPER helpful. I honestly am not good with names but literally the entire staff that I came in contact with was beyond AMAZING. I will definitely be recommending you guys to everyone! Thanks for the amazing service!
Cristiana S | Overall ExperienceI have never recived such a great service like I have received from this place. The staff were very helpful and the manager very professional. I had my storage for over 6months and my belonging were safe. Thank you Sherry and thanks for having great staff. You all make a nice place to come over and get treated with kind and respect. I totally recommend this place to my friends in a need of a storage and or a rental of trucks.
Heydi B | Overall ExperienceLove the dolly's!
Marcus F | First ImpressionsOverall I would rent a storage unit again there and I would definitely recommend your facility to my friends. The staff was always friendly and very helpful. I thank you for the wonderful experience him I will definitely be back again. Thank you very much.
Jeffrey S | Overall ExperienceShe was so nice . And helped me out so much.
Geren P | First ImpressionsAmazing!
Xavier W | Overall ExperienceExcellent service, excellent personalities
LINDA M | First ImpressionsGreat customer service.
Stormy L | First ImpressionsExcellent!
charles c | Overall ExperienceThey were awesome and if there were issues they always were willing to help out! Thank you
Valerie T | Overall Experiencefriendly staff
Parvindra K | Overall ExperienceKeep up the good work. Exceptional customer service and knowledge of the facility and equipment
Taniesha W | First ImpressionsNa
Debbie J | Overall ExperienceIf the office had longer hours, later in the evenings to accomadate the hours in Las Vegas, it would be perfect.
Cherish F | Overall ExperienceIt was clean and neat Service was nice
Geri L | Overall ExperienceThey were extremely helpful and understanding after driving in from out of state. They took their time to familiarize me with their facility and I really appreciated it.
David L | First ImpressionsYes, especially, upon arrival, on Wed., Oct. 9, time pressure, to turn my truck in at another location, to get some of my stuff in storage, then to have First Month Free. Staff was great.
Mark T | Overall ExperienceEmployees were attentive & helpful & good natured
Mark T | First ImpressionsThe office staff was excellent. However, the heavy-set man who works there in the lot is very RUDE.
Holly R | Overall ExperienceVery friendly and accommodating. Would recommend.
patricia E | First ImpressionsWe appreciated that you keep the temperature comfortable to go into our storage and do what we needed to do during the time we had our storage with you. Thanks
Ed W | Overall ExperienceRosetta was professional, friendly and helpful. Excellent customer service!
Theresa M | First ImpressionsEveryone there is very pleasant and we were able to get a convenient storage unit and return the truck and trailer without any difficulty.
Holly R | First ImpressionsI appreciate everything you guys did for me. You are the BEST. Thank you
Nancy D | Overall ExperienceI will use U haul again if I need too.
JULIUS S | Overall ExperienceAll the staff was very helpful. Many Thanks to Rosetta
Ina M | Overall ExperienceSafe were helpful and very friendly, i would recommend this place.
Judith S | Overall ExperienceExcellent customer service and clean facility
MARTY R | Overall ExperienceEverything went off as planned picked up 26' truck everything was clean and the ppl were great to work with.. Always like using U-Haul because of the friendly and helpful staff. Will highly recommend
Michael K | First ImpressionsSome of the team Members were lazy and made the good people look bad
Nikolas M | First ImpressionsEveryone there is great especially the Gm and one guy who stands out name Shane.
Jamal W | Overall ExperienceThanks
rose b | Overall ExperienceA very Clean and Secure Storage Facility !
Margarita L | Overall ExperienceI was very impressed by the courtesy and professionalism by all the staff at this location. Well done!
Margarita L | First ImpressionsI would gladly recommend people to come to this place of business.....I would not tell them or let them do business with the one uhaul company in the springs off GOGs they give you broken equipment
Florence A | First ImpressionsLove the manger I didn't get her name but we was stressing out about moving in a storage and it was one left and she was helpful sweet kind hearted she is awesome thanks .
precious g | First ImpressionsI had a storage here for 4 yrs. It was affordable and very secure. I reserved a trailer to collect my belongings and it was there on time when I showed up. Very helpful and friendly.
Kerry C | Overall ExperienceSherry and Destini where very professional and caring.
JERMAINE V | Overall ExperienceGreat
Crystal M | Overall ExperienceAll of U Haul Associate is excellent. Thank you.
angela t | Overall ExperienceService was great and personal was very well informed
Kathy K | First ImpressionsGreat experience, very informative, would come back again and recommend to family m friends.
sergio b | First ImpressionsUhaul truck broke down in California towards national city California. Couldn't get home. Horrible service. Windshield wiper fell off due to being zip tied on and was in heavy rain driving. Almost we
will p | First ImpressionsThanks
Paul B | Overall ExperienceThank God for uhaul.....And thank you Uhaul for making a way. Uhaul was there for me.
Teneeka A | Overall ExperienceMy whole experience was great, everyone went over and beyond my expectations. Very helpful thank you for all your help
Lizette J | First ImpressionsII like the indoor storage unit and very secure and staff are very friendly.
Deborah S | Overall ExperienceI love this storage and how they keep it secure and climate control. Employees are so awesome and they provide such an amazing experience with their customer service. Thank you
Ashley S | First ImpressionsExcellent service
robert s | First ImpressionsMy First time renting A trailer overall good experience, friendly and helpful staff.
Yesenia G | Overall ExperienceExcellent service all the way around
brittany c | First ImpressionsCustomer service was excellent, attention to my needs were met 100 percent.
Paul B | First ImpressionsI did the early check in on my computer and did that make a difference! I was in and out with the truck in minutes! The man who waited on me was courteous, professional and pleasant! Thanks!!
elizabeth j | ReservationNice staffing
Mary T | First ImpressionsVery friendly and professional. The check in on the return was painless. Very quick and no wasted time. Explanation on storage was very good and clear. Thank you
Jack H | First ImpressionsMy unit was burglarized several times. Need to do something about after hours access, as that is when the burglaries happen.
BETH S | Overall ExperienceThe general manager was very helpful. I appreciate Sherry.
Tanya G | Overall ExperienceThe management team were very friendly and helpful when I set up the unit. They took the time to help me select a unit that was convenient for me and explain the fees and usage.
virginia b | Overall ExperienceYou don't leave enough space for a real comment. Just say, I have had 3 major, bad experiences with UHaul. I did not choose this company, my son did. 3 breakdowns, burned out engine on a 2500 mi move
ronnie b | Overall ExperienceCustomer service was above and beyond..Thank you.
Ideya D | ReservationThe staff were friendly and curtious. the storage facility was clean and well lit. the experience was pleasant and I would recommend to family and friends.
Rose G | Overall ExperienceFacility was always clean and secure... Staff was always happy and willing to help when needed. They are VERY knowledgeable and friendly... Always looking to go above and beyond to help out customers
Mickey W | Overall ExperienceWould use again and recommend.
Tristan H | Overall ExperienceVery clean great staff but the hours didn’t work for me they close to early
Jacqueline C | Overall ExperienceI moved out on Sat. 8/25/18. My rent was due on 9/4/18. After everything was out I went to the office to close out an I should have had a refund of 10 days. The guy said Sorry no refund for the days.
DEBORA S | Overall ExperienceI was in a hurry and I was able to get information and get the storage I needed without any hassles.
Kendra P | ReservationThey were awesome.
leslie n | Overall ExperienceSuper facility and staff
Darla A | Overall ExperienceGreat place for my needs,clean secured friendly staff... very busy all the time
Nelson B | Overall ExperienceGreat service.
ray b | ReservationN/A
brian h | Overall ExperienceGreat customer service staff
CHARLES P | Overall ExperienceGreat friendly place to store your personals,furniture and what ever you want.secure place would recommend to anyone.
mario m | Overall ExperienceVery nice experience with all staff members.
Collette W | Overall ExperienceThey tried to charge me for "damage to the lock".. $75 for a simple metal slide lock that couldn't be more than $15..
james m | Overall Experience