Very knowledgeable and helpful staff.
MICHAEL H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Sunrise Manor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Too expensive!
Tracy E | Overall ExperienceThe only problem I had was the furniture covers. I thought they were for purchase, but found out 5 days later they were rented items and accumulated more $ than I anticipated. I had to go back to my storage and retrieve the covers! I will never rent additional items ever again
CARLA MThe cargo van we were provided for our storage move today was disgusting. There was what seemed to be an exploded soda all over the roof/sun visor/dashboard on the passengers side. The sun visor on the drivers side was completely broken (we informed the workers and they told us to just place it in the middle of the seats.) While driving my husband discovered that he was unable to adjust the outer mirror with the buttons he had to put down his window and push the window to the desired location , and had to do this several times throughout our trip because it would just move back to the previous position it was in. The back of the cargo van was not clean, Tons of dust and crap all over the things we had to move.
KEITH WI had my storage there for 11 years, I never missed a payment for 11 years. You kept your prices too high, you could at least gave me a few discounts, so I was willing to stay. I moved to public storage for $16.00/month. Your place is perfect but the pricing is too ridiculous 🙄 for people to stay loyal to your place. Specially now that everybody is struggling to work, you should have at least stay the same prices for your loyal clients.
VALERIANA B | Overall ExperienceYou were awesome as you are. Thanks
SHERRY LAllowing to drop off at a closet location would’ve been nice
James PAppreciate that I was not charged an extra day late for being 30 minutes late on my return time scheduled.
JOSE MNa
ANISIHYA TRaising the price was odd but other than that it was ok
Michael H | Overall ExperienceThey changed my lock because I was delinquent for too long I guess…anfter removing their lock that locks me out, I was still unable to open my padlock after finally paying. The truck that I was initially given was empty. It was switched out but only given an 8th of a full tank. What happened to giving the truck full or at least almost full and returning the same? It was an overall bad experience. There was nothing I could do about my lick. There wasn’t anything management could do but offer me a business card to a locksmith. After paying storage and movers I’m tapped so I bought a bolt cutter to get into my unit!! The amount of inconvenience I experienced and lack of help is ridiculous!!! There was one girl there in the store who was very nice and professional. Her name is Camille. She tried to do everything she could to help without breaking the companies policy’s. I am unsatisfied with being told there is nothing I can do. I work in customer service as a manager so having someone in the same industry and roll tell there’s nothing that can be done when there is always an option literally to everything in life, is absolutely absurd!!! I only rate this place 1 star because of Camille. I would essentially give this place no stars. They literally scheduled her to work alone on a Saturday when that’s the busiest day of the week to move. Bad service for the store and bad policies as a whole for the company.
LAUREN T | Overall ExperienceMuchos errores en el proceso en esta instalación. El combustible no estaba donde la señora decía y aunque le lleve una foto. Cobraron efectivamente por el servicio. En otras ocasiones e rentado y no ha sucedido eso.
LUIS BWhen a person clear out of a storage unit bill payed make sure you all remove the card immediately from auto pay other than that all else was great thku
LA T | Overall ExperienceEverything was great!!
DON SEl vidrio del panorámico estaba sucio
AQUILES DMuy buena atención por parte de la persona que me atendió y llamada Richar
MIGUEL BHad a very quick and easy transition. The staff was wonderful, and I liked it very much.
DANIEL CThe little lady that helped me was so nice sweet and helpful! The process was fast and smooth being that I’ve never done this alone! So thank you so much! Will be back again.
GRISELDA RUse the company all the time excellent service
ANGELA RPlease clearly list on your site that trucks under 15' do not include loading ramps. I basically wasted $58 dollars on a truck that I couldn't use because there was no ramp. I literally had to turn around and take the truck back to the storage center without picking up my load because I had no way of getting the heavy items into the truck. Knowing that no ramps were included on smaller trucks would have saved me a wasted trip and a lot of frustration.
JANELLE NStaff at the front of the store was very helpful and professional. Staff at the back of the store was rude and unhelpful.
VIRGINIA CEverything was excellent and we very much appreciate you guy’s service. We will be recommending you to other people, Thank You so much.
JUSTIN AI don't know.
DANNA MThis was the worse experience ever. First they give to the keys to a truck that wasn’t even on the premises. I walked around the whole property looking for it and it wasn’t there so they assigned a new one that was at 48 miles until empty. I used the truck for a little over 5 hours and even purchased the storage unit they offer on their lot. After moving all my belongings in I returned the truck and asked if I needed to do anything else and they told me everything was good to go. The next morning there is a large charge in my card from them as I’m already on the property so I go in and ask about it. The young lady the register couldn’t help me and told me the manager would be in at 10am,so I wait since I’m already at my storage unit. I go back in and she tells me he’s really busy right now but he’ll be out shortly. This wait turns into over 30mins so of course I ask how much longer and he hears that’s going on because his door is wide open as he’s talking to a new manager. The manager also comes out to help a worker in the register but doesn’t acknowledge me at all.At this point I’m upset because my time is being wasted so I ask for the number for corporate. As I’m taking to them in the lobby there late when he wants to come out and do his job! They tried to charge me for a missing dolly that was clearly still in the truck. After all of that he finally refunded my money which I’m still waiting on. To the workers at this location…: I hope yall see this review and get a good laugh,yall suck! Get it together
JEROD NThe radio didn't work in the truck I rented
JOHN SPrice for the one way trailer rental $400 5x9, was double the price of the pickup truck I rented from National to pull it. U-Haul should be more mindful of the direction I’m returning the trailer to into (CA) as well as both units combined. If you had been more competitive you would have gotten both the truck and trailer rental combined. Make the combination more attractive.
JASON ZSince I only travel in town and made 4 trips there and back about 5.5 miles I was charged 91.00 when I thought it said on the website free mileage for so many miles
SHEILA PI've used this uhaul for years and was treated very well now with all the old employees gone and the supposed change in all policies and staff including mgr are all rude and not polite at all.never using this location ever again.
Carl T | Overall ExperienceAll good
JOHNNY AWhen you see someone outside trying to return their truck come outside.
CAMERON BThe truck had NO gas yet I made sure to return it with gas and still got charged almost $50!!!
SHERRI BVehicle had maintenance light on and headlights aimed at the sky at night
Joyce BChris did an amazing job!
Roderick LGreat location very friendly staff
ANJESH KJust want to express how grateful I am to have dealt with Charles. His customer service is amazing! What an asset to the location. Thank you
BRUCE TAs a 1st time Uhauler, this was fast and easy experience that i would definitely recommend to others. I needed something bigger than my normal pick up to pick up and return some furniture, and this saved me time a money. Will use in the future.
FELIPE SNothing at this time
MARITA PNice service.
ALBERTO TI dropped off the tow trailer no problem. Went and unloaded the truck and then dropped it off and told the person that I picked it up and it was on empty lick it said in my contract. After I left I got my receipt and they charged me 55 dollars for gas. That is total bulll shit 💩
Paul SThe drop off location was an actual uhaul and the gentleman that greeted me was fully focused on one task, the uhauls, he helped me check out quickly and was so nice, I had his full attention. It was a much better experience than the mom n pop shop that I picked the uhaul up from, thank you so much to the person that checked me out.
TOMASA TThe customers service representatives are very friendly and accomodating.
ALBERTO TWhat appeared to be the manager at the location is loud and extremely rude to customers. There is little parking in the morning as equipment is being returned and she started yelling at my husband and I from across the parking lot to move where we had parked. That wasn’t an issue, but you don’t need to yell at us like a crazy person from across the parking lot and continue to yell at us once we said we would move. Since when does U-Haul take photos of their customers? Is their government issued ID with the photo and payment method not enough? They demanded photos of my husband and I but not the couple next to us. Notification that your picture is required of customers is not posted in the business. So I let them know I’d be taking their photos too, We called corporate before we even left the parking lot and it’s clear you guys don’t give a damn about customer service They “had no one who could handle the call” but I received a rude call from the same rude “manager” at the location saying she received a complaint. Very condescending & nasty saying “I’ve already spoken to corporate “. I have rented from U-Haul several times over the last 15 years. This was by far the worst experience. We wont be back and we will share this experience with everyone we know and on every U-Haul site. Never again.
MICHELLE MI can’t speak for others but it was a fantastic service and polite talking most of all they understood the assignment!!!!!!! Highly recommend 5 star 10 if I could push it 🙌🏾
ANGEL WMy previous experience just a week ago was great! This time, the truck was much older. It did not run as well and got poor milage compared to the previous truck that was the same size. When leaving for my 1st trip to my new house the battery was dead. The engine was filthy and it delayed us 2 hours. It was parked in my driveway for the next 3 days while we loaded for our 2nd trip. It rained the last night but not very much. The trucked leaked and damaged some of our belongings. Nothing too expensive but boxes were wet making moving more difficult. When I dropped it off I mentioned the problems but the employee didn't offer any compensation and simply said sorry you had so much trouble and they will check to see where the leaks were coming from. This rental was over $600 and was very disappointing. All my previous experience's were very positive.
JEFFREY BThe customer support and service was absolutely outstanding!!
RONALD CTruck was not available at time of pick up. I was charged an unnecessary $100 dollar fee with no real proof of a dirty container. Return staff was not friendly. Will avoid renting from here from now on.
CARL LExcellent customer service
BLANCA TThe only complaint i had was there were no dillies
Drashaone W | Overall ExperienceI delivery with close 3/4 gasoline and they charge 38.00 for gasoline
FRANCISCO CThe associate who helped me I wanna say Briann was rude and just made me feel like I didn’t understand her. I was charged extra for mileage when I didn’t use my full 23 miles. It’s started at —340 and I finished at —359 but like always I’m charged extra from uhaul
KANEDRA BStay doing what you’re doing now.
BRIAN KAll in all everything went well until I returned the truck. It took 10 minutes for someone to show up to check the truck in. I also didn’t receive an email receipt.
KEVIN FBreanna was friendly and very helpful
LA T | First ImpressionsEverything was great. Appreciate you U-Haul thanks a lot.
Johnny M | Overall Experiencenone
ROGER WMuy buen servicio tanto como el U-HAUL como el personal muchas gracias x my mudanza l les doy un dies y lo recomendaría Ami’s amistades muchas gracias
ROSA MThe rates are ridiculous. Not as advertised. I won't use again.
Amelia JI love the storage facility and its employees. They always helped me with my needs and anything else I may have needed. They were amazing. I’d recommend them to anyone.
Bionca W | Overall ExperienceWhen I returned the truck the girl who went to check it told me like she owned the place "CLEAN IT OUT " then pushed the air hose at me. I expect to be treated with respect with the price you charge. Not like some low life employee. It was disgusting. And all the manager said was "she talks like that " You need to say something to your manager. People don't expect that behavior. You won't get any referrals from me
CATHERINE BNever a problem, always a pleasure. Customer service is always polite and always trying to make sure you have everything you need for your move.
PAULINE HI was supposed to pick up at a storage facility but they didn’t leave the keys for me. I went to this location instead. The woman that helped me didn’t notice myself and another customer and started helping other people. Then she said the rental was in the back, I looked for it and it ended up being up front on the side. Nothing was offered for the inconvenience I had. This was a poor experience.
Tierney RWe forgot an item in the truck after return but they denied anything being in the truck! Also I still haven’t figured out the online site and I have to call there somewhere else just to talk to a person at the place so I still haven’t finished passing the bill would be appreciated if someone called me back to correct rest of payment and would be even more appreciated if my son got his headphones back that were left!
SUSAN Dvery professional and nice.
marci h | First ImpressionsThey illegally dumped my storage unit and I want compensation for what i lost.
Jovan W | Overall ExperienceWonderful experience
ALEXANDRA MI recently rented a 15ft U-Haul for a one-day rental. Initially, the experience seemed positive, but that changed after the return process. I was unexpectedly charged $56 for furniture pads that I neither requested nor received. Additionally, when I picked up the truck, the fuel level was lower than what was indicated, but since it wasn’t a significant discrepancy, I chose not to make an issue of it at the time. After noticing the overcharge, I contacted U-Haul and received a call back the following day. The representative asked me to explain the situation, and after I did, she initiated a refund for the furniture pads. During our conversation, I also mentioned the discrepancy with the gas level—not as a complaint or request for compensation, but simply to share feedback on the rental process. Unfortunately, the response I received was dismissive. The representative told me I should have used a text link to report the issue before leaving the lot. I explained that the link had expired by the time I opened it, and that I hadn’t been informed to expect a text message or to take any immediate action. I even mentioned that I took a photo of the gas gauge for reference, but she seemed uninterested and dismissed the concern entirely. The interaction left me feeling disregarded as a customer. Rather than acknowledging the feedback or showing any concern for improving the rental process, the representative seemed more interested in deflecting responsibility. It was clear that there was no intention of addressing or learning from the experience I shared. This experience has made me question U-Haul’s commitment to customer service and its willingness to improve based on customer feedback.
GINELLE JDont charge me for equipment that i did not use
CHERYL WNothing. The representatives were all very friendly and knowledgeable. They offered the best experience possible from pickup to drop off. I would definitely be retuning here in the future
CHARLIE HNice 😊
eugenio o | First ImpressionsCustomer service was pretty good! Everyone was very friendly. The line was a bit long but not too bad.
ZOE RThe stuff was really great. Breanne helped me a lot, gave me an great deal on the move out!
Jessica C | Overall ExperienceMuy amable el equipo de oficina
cynthia a | Overall ExperienceI don’t know the answers to any of these questions in order to do this review. This was not my storage. I paid a bill for this person who had the storage one time and you guys have been sending me bills every since this does not belong to me let me know if I have to get an attorney And I’ll see you in court
Trina S | Overall ExperienceEveryone was very helpful.
tosha t | Overall ExperienceBless you!
Alberto P | First ImpressionsI won't recommend any other storage company ever. I feel really good about trusting this company with my family belongings.
dorse e | First ImpressionsThank You Uhaul for a clean, convenient and helpful staff.
Clarence H | Overall ExperienceLinda was amazing!
Heather T | First ImpressionsUhaul is the best and the staff is awesome I will highly recommend stward and nellis to all my friends
lisa t | First ImpressionsSatisfaction guaranteed
Branden J | First ImpressionsI would choose uhual again and again
Myesia T | Overall ExperienceThank you, for using the services.
Marsha T | Overall ExperienceBeautiful lady s good service
fernando e | Overall ExperienceAfter hours I wasn’t able to access the facility and my vehicle ran out of gas and had no dolly or blankets everything for receiving a new u-haul etc
KENNETH D | First ImpressionsGreat customer service
THERESA B | Overall ExperienceThe only problem I have is that I did receive a couple letters in the mail stating my rent was past due even after I told them I was out.
pamela B | Overall ExperienceThank you. Top notch service! Friendly. Helpful. Knowledgeable. TY
Rodel D | Overall ExperienceCancel storage
Shannon Z | First ImpressionsI'm very pleased. Thank you. your saff was very professional.
CHEVELLE S | First ImpressionsBest service best employees best manager . I love Nellis location. Thanks for everything guys
diem r | Overall Experiencealways have excellent customer service
ERICA R | Overall ExperienceGreat Customer Service
CRAIG F | First ImpressionsVery see and the staff very friendly!
Leticia C | Overall ExperienceI want to thank Uhaul for the whole experience my items stayed well over a year and i was offered a settlement of 0.00 and was able to confiscate my storage free of charge..... I'm so grateful for the experience. The Sunrise manor on Nellis....
Margaret B | Overall ExperienceGreat well maintained facility
joel b | Overall ExperienceLove doing business with UHAUL.
GENEVA M | Overall ExperienceHad some not as helpful staff but the majority was amazing. Cleanliness is better then most but would be nice if supplies in restroom was filled.
TINA J | Overall ExperienceThanks again for being there for me and my tired family after moving for 2 days. 😂
Deanna C | First ImpressionsI appreciate all of your hospitality and help when I needed it from the staff
Venise H | Overall ExperienceEverything was clean employees were nice. All I'm saying is you guys need more associates to be able to help front counter. When it's more than 2 people, it's the inconvenience to have to stand there for an hour. Other than that you guys were great
Erica T | Overall ExperienceLove the service took care of me very well thank you
paul s | First ImpressionsHad this storage unit for 15 years. There was never any problems if worries about my stuff being secure. Thank you all. I will definitely recommend this facility to others looking for safe, secure storage options.
ROSALIE W | Overall ExperienceThey was very helpful and considerate of my needs thanks to mckalya
Antoinette A | First ImpressionsNeed more agents to assist.
German I | Overall ExperienceI never put my stuff I. There I just mixed straight out of town
kenyta j | Overall ExperienceThe contract showed the truck had 1/2 tank of fuel. It only had 3/8 tank. I took a picture of the fuel gauge in the checkout link and submitted it. When I returned the truck the checkin guy told me the fuel was low and he wanted to charge me 16.00 to top off. He wouldn’t listen to my explaination. I had to drive it up the street and put another 8.00 of fuel. He was not friendly at all.
Kevin F | First ImpressionsYour prices are a little high but I guess that’s expected with the way of cost on things
Kevin F | First ImpressionsSecond time using this facility for long storage. Everything was excellent the first time just as it is this time. Talk about consistency.
Gepp B | Overall ExperienceHave had my storage there for 10years no complaints
Angela K | First ImpressionsAt first it was a little confusing because i thought it was 24 hours but that’s if you purchase a business package.
Raquel J | Overall ExperienceThanks to the staff I want to especially thank Rosetta great location
SHARRON M | Overall ExperienceThis location it self is only running great because of Mrs.Rosetta! She’s an amazing person goes above and beyond with each of her customers. I can’t say the same for the males that are behind the counter. Also there’s a lady that works outsides and is so very helpful and nice Rosetta is truly amazing.
Ariana S | Overall ExperienceWhen I first came to U-Haul Storage, I was not expecting my belongings to end up in storage for more than a month. Then when hard times hit and I lost my job, U-Haul was able to keep my storage even though I was getting behind in the monthly payments. I just wanted to say thank you to everyone there for the care and service that they provided me and helped me get my precious, personal items back. Thank you so much.
David R | Overall ExperienceGreat service guys thank you-
RONALD D | Overall ExperienceI was having A really bad Day and the owner really made my day I actually cried tears of gratitude the experience he created for me was highly Appreciated all the other staff we amazing as well from now on this will be my location of choice
MERCEDES J | First ImpressionsShe was very helpful explained everything that was going on in the contract and gave good directions to where the storage was located her customer service was very excellent
Erica T | First ImpressionsFantastic experience using this facility. Renting it out was easy and zero hassle, staff was excellent, and the place was kept in fantastic condition. On ending my rental, I didn't even have to do anything. I had cleared the place out with the intention to turn it over the next day, but the manager noticed the unit had been emptied and left without a lock, so they reset it and closed my rental without a word that night, so when I came in the next day I had been closed out, account credited, and had nothing I needed to do. Amazing service.
Anthony S | Overall ExperienceThe sales woman was wonderful and she made my transaction and service experience nice and smooth . Overall the facility I chose service at was excellent .
roslyn k | First ImpressionsGood++++++++++++++++++++++++++++++++++++
Genaro G | Overall ExperienceGreat friendly and helpful staff
brenda n | Overall ExperienceGreat service
DONNA P | First ImpressionsMy experience with U-Haul was excellent. Totally recommend.
Pauline S | Overall ExperienceI want to thank your staff for there help and understanding they are professional and Curtis.
Rollando A | Overall ExperienceUHUAL staff is very helpful and polite to deal with everyday at this location.
GENARO C | First ImpressionsCost was way too much and was raised too often.
Thomas C | Overall ExperienceThank you!
Mike V | First ImpressionsI’m in a 5’10 storage that is supposed to be climate controlled but it was 80 degrees and hot with a rat poison trap in my unit
IZAMARRI G | First ImpressionsAll was excellent and road side assistance was great👍
Noel L | First ImpressionsAll of the staff that I dealt with were very professional, answered all my questions and were patient & friendly, which I truly appreciated. If I ever have any need for UHaul’s type of service in the future, I will go back to this UHaul location again. Very satisfied customer.
Melinda P | Overall ExperienceVery good service
Cynthia J | Overall ExperienceTo many trailers hard to park in the back of the storage facility! Hardly no parking on the lit or in the back . Did NOT LIKE IT
SHERRI T | Overall ExperienceYour customer service was fantastic. Thank you.
DONNELL M | First ImpressionsVery pleasant staff...
Alice- M | First ImpressionsBetter at times and not as much others
Michael D | Overall ExperienceI was very happy. What do you at all? Your associates were very nice to help me, Overall, this is the best place to rent a vehicle and to store items in your storage unit. My Brother in law is having a garage sale, so I am going to sell everything.
Miguel S | Overall ExperienceVery helpful
SHERRI T | First ImpressionsAlways a pleasure working with Rosetta Always with a great positive attitude
Ariana S | First ImpressionsRosetta was very helpful
Robert F | First ImpressionsThere were times when the 24hr area was not accessible for whatever reason without warning or notice. When I attempted to contact after hour services I never got a text back or a call or anything to this day. It’s very inconvenient when you have a time deadline.
Beverly A | Overall ExperienceRosetta was very helpful and kind when my storage reservation was messed up due to no fault of my own she fixed it quickly…thank you
Anthony R | First ImpressionsVery professional and friendly people!
Darnell C | Overall ExperienceThe availability on Sunday was key for me.
Moani J | First ImpressionsIt was very clean
GENEVA M | Online Move InHaving later hours for access to storage would be better for people who work swing shift and sleep during the morning.
Julie L | First ImpressionsGreat I will always use uhaul
Gilbert M | Overall ExperienceThey were amazing
GREGORIO B | Overall ExperienceThe storage was very clean. There unit was very affordable.
ANATHONY B | Overall ExperienceI don’t like the increase
RICHARD E | Overall Experience5STAR HELP!!!!!
Carol C | First ImpressionsPaula was very helpful and nice but she needed more counter help the line was halfway to the door. The wait was just a little long to get what you needed. To get a truck or to just rent a storage unit or just to buy something in the lobby boxes and wrapping paper. Definitely need more counter help.
Marlon T | First ImpressionsLove it
Cyon M | First ImpressionsEveryone very helpful and knowledgeable...felt very comfortable with storing my merchandise in this facility...
PATRICIA A | Overall ExperienceI did notice that there are a couple of people that are living outta they're storage units. This will eventually lead to your nellis and stewart location becoming a homeless camp. I have used this location for truck, trailer and storage for almost 10 years. This will also manifest an unsafe environment for older and female customers. I do not know if the current management acknowledges that this issue is occurring. I know its a tough economy but ,this is an example of homeless takeover . When homeless are moved there is always a huge amount of trash left from the hoarding not even considering the infestation of critters and insects that accompany this never ending problem. Please feel free to contact me for any further comment. Thank you.
Zachary S | Overall ExperienceI would have said excellent, but there were unused uhaul trucks park in the load and unload area making it hard to access.
KENDRA V | Overall ExperienceWould have loved to stay at this facility, but the cost keeps going up frequently..we’ve been here about 8 years .
JOE G | Overall ExperienceVery nice friendly staff, very clean facility. I enjoyed my storage at this location
Carolyn T | Overall ExperienceThank you
Stephanie L | Overall ExperienceWhile moving my personal belongings from the storage area around 7PM; my family was approached by a couple asking questions about my belongings. We felt very unsafe! I did not see any emergency buttons or phones to use.
Crystal E | Overall ExperienceI would use you again
Rebecca H | First ImpressionsThe U-Haul facility at 333 North Nellis in Las Vegas is a very clean and well run business. The hours are great and open at 5:00 am. The storage units are clean and well kept. I never visited my storage unit and found the inside covered in dust, nor did I ever see any evidence of droppings. I would highly recommend this U-Haul facility.
Gregory H | Overall ExperienceDon’t know how my mattress has mildew on it
charlene C | Overall ExperienceGetting more expensive every year
Nafetalai S | Overall ExperienceDid not deliver what I ordered on the corporate website. Canceled my order as they sold my storage unit before got there then did not give me the promotion I was promised. Went back online and reordered the unit I wanted and lied after rented it that wasn’t available or that they didn’t offer that.
JAMES D | Overall ExperienceI definitely recommend this location! Thank you!
Wilfredo G | Overall ExperienceAll of the staff was professional except for Cynthia at the 333 N Nellis location in Las Vegas, NV. She does not know how to properly take notes and relay those notes to her staff. I had the same conversation 3 times due to her being incompetent. Thank you Paula for all you did to help me with my out of state move.
Monica R | Overall ExperienceStaff members were very friendly and helpful
LAURA R | Online Move InNeed to learn to be more friendly.
Sonia R | Overall ExperienceI only needed the storage unit for 5 days and that’s exactly how many days I used it for ! Yest I was charged 159.00 + tax a full month and then you turned right around same day and rented ! That is a horrible greed and I feel I should only been charged the 5 days ! I was told the lock was free and rental agreement did not incl. it as cyst. Serb said it would not ! then upon arrival was told no, needed to pay 14.99 so I paid that as well !
NICOLE K | Overall ExperienceGreat storage with convenience and security
SILAS D | First ImpressionsThey just need to have more people working in the office took a little time to get served but service was well
ANYHONY R | Overall ExperienceVery nice people and family friendly
kesha c | Overall ExperienceEveryone was so kind and helpful! 'Appreciate you!!!
Kirin W | First ImpressionsSome of the personal were wonderful Some not much. Most of my things were threr not all!!!!!!!!!
SHAUNNA C | Overall ExperienceAll the staff is super helpful and professional!
Baron S | First ImpressionsIts just was great 👍
FERNANDO B | Overall ExperienceOnly reason for average, I was under the impression that your RATE HIKE was only for new Customers, not existing (unfair policy), no rate adjustment when I closed out the account early, no Military discount.
Charles H | Overall ExperienceThe outside appearance was great and the inside as well with the exception of a small cockroach crawling around the storage unit 3rd floor across unit3321 which I’m occupying with my belongings. I just hope I don’t have any critters inside the unit since my belongings are clean.
Maria G | First ImpressionsOne employee name Cynthia at 333 Nellis Uhaul Las Vegas was been very nice and helpful. She performe her job more than I expected
jose b | First ImpressionsThe staff is amazing and so helpful! I had my storage for a full year and never had any issues or problems. Thank You so much to the staff for their hard work and going above and beyond .
Emely R | Overall ExperienceVery nice place and secure,you best believe it you try to open a storage unit with out signing in,you won't get in and it's all on camera.
Kelly A | Overall ExperienceUnfortunately, because of elder abuse I had to escape to safety, and lost everything I had left in this world, inside my locker. Thank you UHAUL for trying to help,as much as you did. At 71 I'm starting over empty handed, and homeless, but alive, and safe. Again to the Nellis Blvd NV. staff. And to the NV Department Of AGING Thank you
Laverne L | Overall ExperienceMy stuff was there for over a year and it was safe. Besides the slight increase in price for a unit I already had, I had a good experience. Customer service helped me when I needed it; especially, when I changed units and the one I had gotten was bad so they apologized and gave me another. Thank you for offering a clean and safe place for my things while I had to wait to have my stuff with me.
krystal m | Overall ExperienceThe staff at the Nellis location is very attentive and helpful at all times that I dealt with them. The storage area was always clean and secure! Thank you for our time together.
Michelle L | Overall ExperienceI informed would be coming back for my lock Sunday or Monday , my storage was fully paid up for the month, my lock was sawed off, I want reimbursement for a lock!
Angel G | Overall ExperienceWhen turning in the Truck Rental the Lady attended did not clarify to me whether I owed money or not. The lady inside the office was better In helping me understand my balance for the Truck Rental. I had a hold but the final balance was different in the Rental. I was owed $30. Thank you for the employee inside the office.
Jose N | Overall ExperienceRosetta was super professional,super knowledgeable and extremely helpful, she is an awesome employee !
Rebecca G | First ImpressionsPlease let your staff know that they are a gem to their company.
Nelson T | Overall ExperienceExcellent storge facility, except that the prices are higher than what I actually could afford .
Jennie L | First ImpressionsYour staff was polite and very helpfull.
Eugene A | First ImpressionsFacility was always clean and well maintained. Most importantly, it was very secure.
TOM K | Overall ExperienceI am doing two long hauls, this would like two months free, as it is a completely when doing long hauls for this?
Angel G | First ImpressionsI thought they would have prorated my balance. 17days is not much but still something.
Felix F | Overall ExperienceEverything was great. I would definitely use Uhaul again or recommend it to others.
AARON B | Overall ExperienceMy stuff was stored there for almost 2 years and I live way in Arizona...not once did I ever get a call or email stating anything wrong with my stuff or storage......Thank you so much. Will definitely refer anyone to you 🙂
mary t | Overall ExperienceGreat people in a great place.. awesome thank you
Myrna M | Overall ExperienceMr. Eddington provided great service.
norma c | First ImpressionsExcellent staff! They called me to Remind of my last day to move-out.
Julio Q | Overall ExperienceThe clerk at the desk was particularly nice. She was great when we opened the storage area and she was extremely nice when we closed it. I liked that I was emailed each time the monthly payment was due so I didn’t have to follow up. And closing it was so simple. Thank you for working with us
John J | Overall ExperienceThey were awesome as soon as the guy heard my story he didn't hesitate to help me with lowering my last payment, thank you so much.
Jessica F | Overall ExperienceI cancelled my account on 10/4 and have been waiting for my refund. I could not get Uhaul to answer the phone, my chat was disconnected after I requested a refund, so I sent an email. This is really poor service.
Christine J | Overall ExperienceThe prices were a bit steep from what I was used to but its Las Vegas so just the city itself overcharged everything
Anthony S | Overall ExperienceOver expensive. Want to complain about something left that needed to be cleaned up 2 weeks prior. After locking me out to be notified, I wAs notified and than was told lock would be removed. 1 week later still locked. Young lady that came to remove lock was only nice one.
Shannon E | Overall ExperienceYour morning crew shift are very rude they have no good communication skills!! I will very well like to speak to someone that’s over the the manager on Stewart and nellis!!!
Myesia T | First ImpressionsTwice I made reservations for a truck, and when I called to confirm the second time once again, they had None of my information. The third time, everything went well, that's because I did it through the 800 number. These people need to realize when people are moving, there's No room for error or laziness. I would NOT recommend doing business with uhaul on nellis.
vanessa v | Overall ExperienceAll around helpful and nice after driving 27 hours this was the best transition of my trip.
Roosevelt W | First ImpressionsEstuve satisfecha 😁 con el servicio mis muebles estuvieron por 3años y salieron muy bien como yo los dejé me encantó la seguridad del establecimiento la seguridad excelente servicio yo nunca fui a checar mis cosas por q sabía q estaban seguras mis cosas gracias por sus cuidados
Laura G | Overall ExperienceThank you so much all the team member who help us
FERMEL G | First ImpressionsOur unit was broken into. A police report made and UHaul claims its not their responsibility.
JULIE D | Overall ExperienceGood facilities
Anthony S | First ImpressionsThe reservation for another location was invalid. The other location was booked up. I am unsure why U-Haul gives out reservations for locations that does not have capacity. Real inconvenience to us and cost more money with the mover for this blunder.. This location had capacity and helped us out
KEITH C | First ImpressionsFrom staff to building 5 stars
Omynisha G | Overall ExperienceBuena atención y disciplina
Isabel P | First ImpressionsThe lady at front desk messed my card up somehow I needed to get in late night and I couldn't had to wait the next day cause she didn't do her job
Danielle S | Overall ExperienceThe folks were very Knowledgeable and Professional! They went above and beyond on helping me get everything I needed and solving a stressful situation!
Charles H | First ImpressionsThe general manage was vary disrespectful he was a highly unlikeable person
Brent J | Overall ExperienceGreat service
dewon d | Overall ExperienceAwesome service
Danielle L | First ImpressionsThank You
Shawnye B | Overall ExperienceAmazing staff!
Joann C | Overall ExperienceThe only storage I trust. This my second time.
Romeka R | First ImpressionsDuring my move the bus routes to a gig through a temp agemcy were ureliable, was locked out by the janitor for god knows why, of my peraonal unit. Somehow me listenung to music in my room on headphones for an hour interfered with her ability to sweep and mop, and its a little suspicious that she kept teying to open it as well. Otherwise nice eatablishment. My 24 hour access never worked properly, amd alarms seem to constantpy trip for no reason at all times of day.
Maxwell a | Online Move InEveryone was very helpful to getting me the right size unit to helping me properly back your vehicle up when I first arrived. Thank you so much for the warm welcome to Vegas.
Brianne B | Overall ExperienceSherry & the crew were Amazing
Kaci B | Overall ExperienceSherri was excellent, helpful and pleasant
Chavis S | First ImpressionsEvery time I went in there everyone was so helpful, the first day I opened my account with U-Haul for a storage unit, one of the attendance walked me to the unit and showed me where it was. I thought that was very nice. Thank you Patti Dominguez
Patricia D | Overall ExperienceVery efficient and helpful
Jackyln W | First ImpressionsExcellent service!
Joann C | First ImpressionsGreat location, easy to get in and out. Always open when I needed to get something.
Barry B | Overall ExperienceThe storage was well kept clean and safe. I would recommend your services to other people. Thank you for a wonderful experience with my property.
MARISA r | Overall ExperienceI have used U - Haul since 1965- 66 and never had a problem with storage or truck/trailer rental. Your prices and service is unmatched across the country. Thanks for the years of quality and service ..... not many companies today care anymore. Thank you, Jan & Kayleen
kayleen V | Overall ExperienceOne of the customer reps by the name of Dill was very rude, spoke over me and provided me with poor customer service. I ended up having to speak to the assistant manager due to his poor customer service. Very disappointing
Jamie W | First ImpressionsSherry is the best and she is so patient. She need a raise.
teresa b | First ImpressionsI rented a unit from you for 3 months. I chose your facility because it was well lit and needed a key card to enter, yet my storage was broken into and ransacked. Not only did they take several expensive electrics, but they completely destroyed boxes of photos and personal items in my unit, things that can’t be replaced. It was upsetting to find out after the fact that this happened to others in your facility and we were not notified.
Diana M | Overall ExperienceCon respecto al servicio e instalaciones todo perfecto. lo unico que no me gusto esque afuera en el area de carga y descarga habia algunas personas que yo creo no tenian negocio para estar en esa zona.
rosario l | Overall ExperienceThe worst, mis-managed, exsperating, moving experience of my life! Second Uhaul rental this year; long-time customer, never again. Never...egregious, conflicting, plethora of emails, overcharged, contractual obligations unmet by Uhaul during every phase of my move. Condescending, marginalization, ineptitude of reservations, pick-up of 20' truck & tow dolly, teamster 38 yrs, drove through 6 wildfires from CO Springs to LV, NV, almost 1000 miles out of normal route, I-70, closed, Glenwood Springs fire, Grande Junction fire, Cameron fire, 40 West, Dinosaurs Rock Jensen, CO, to Provo, Utah...double gas, driving time, trip sheets don't float! Someone should have alerted me to the fact of the Glenwood Springs Fire from U-Haul prior to, during overcharging me for driving extra mileage for truck & dolly pu. I DID NOT KNOW ABOUT THE FIRES UNTIL I HAD DRIVEN FROM FOUNTAIN TO MANITOU TWICE AND TO CASTLE ROCK, CO. TOO BUZY LOADING 20 FT TRUCK FOR 2 DAYS TO ENGAGE SOCIAL MEDIA OR ANY OTHER SYSTEM RE: CO., UTAH, MASSIVE, FIRES. NEVER AGAIN...Although reservations were generated 2 miles from me in Manitou, Uhaul changed them 4 times, to 66 miles, 120 miles, etc. for pu. Storage reservation in LV was not available upon arrival, so I have absolutely no clue what their facilities offer. Although Linda Borden reserved a storage unit upon arrival, Uhaul personnel intimated they had no reservation for me after a long, perilous drive. Unfortunate business experience, learned my lesson. NEVER AGAIN WILL I ASSOCIATE WITH UHAUL. Be on notice, disrespecting disabled Veteran's Widows is unacceptable. I never needed to be lied to, cheated, eviscerated, and violated by Paul, Rep West' s assassin, judging me, I will never do business with Uhaul again. Thank you Janella & Tim Manigift for your service, respect, integrity & honor. Every other individual I have encountered in this trip re: August 12, 2020-August ? 2020 with Uhaul has been disreputable, disingenious, and felonious. I suggest you try Penskey, or anyone else but the gouge is on and you the recipient are the VICTIM. Heed my words. I never received the reserved storage space by Linda Borden, per email at 333 N. Nellis, so disregard the, "hate to see you go bs," from Uhaul. Right hand doesn't know it has a left.
KAREN C | Overall ExperienceIt was good until my unit was broke into and thing got stolen and it advertised as a secure storage
JASON M | Overall ExperienceThe only thing I realized after I got home is that if I had booked it online I would’ve received my lock for free, but I was having issues opening my account online so I had to go into the office. And I forgot to mention it when I was signing the paperwork. But other than that the experience overall was very good, The two gentleman that helped me was very nice and helpful.
Patricia D | First ImpressionsThe facility and the staff were always awesome!
Brian G | Overall ExperienceU-Haul has long been the leader for self movers. Their trailers and vehicles drive like champs. The staff are always helpful and knowledgeable about product and seek to find solutions, given specific situations. Wouldnt go anywhere else.
Gregory H | First ImpressionsFriendly, helpful staff. always there when you need them, with any kind of question.👍 great job, keep up the great job. Thank you, and i will miss you Sir: Deron Johnson
Deron j | Overall ExperienceExcellent, Helpful and very professional staff!
Todd P | First ImpressionsThis is the wife of Chris Howard filling this survey out. We moved to a house with room for the stuff in storage, But we know where to go if we need you again and know our need will be met like always! Thank you for your exceptional service!
Chris H | Overall ExperienceStaff there always took care of me.
Salvador M | Overall ExperienceExelent services I'm so happy good desicion thanks .......next time come back here because is incredibly my stuff is good and save..
Maria D | Overall ExperienceI rented an outside storage unit that was not climate controlled for 10 months. I was worried that my items would be damaged from water or heat or bugs might have found their way in. Surprisingly, all my items were in pristine condition. The staff was always very friendly and helpful as well.
Kasey c | Overall ExperienceSuper nice people and great facility, I highly recommend if you’re wanting a storage unit and Great people to assist you with your needs.
JOHN F | Overall ExperienceEverything was ok until the month when I only needed the storage for 10 days but I still had to pay the whole month's rent. This is a tight time right now and I felt it was definitely a waste of money and I was really upset about having to pay that with no refund of days not used. I feel this is a Uhaul policy that needs changing.
tanesha j | Overall ExperienceThey kept the place very clean. The staff was so helpful. I would recommend Hualapai for any one looking for storage.
Thomas M | Overall ExperienceThe whole experience I had with all the staff was great! Everyone was so attentive and SUPER helpful. I honestly am not good with names but literally the entire staff that I came in contact with was beyond AMAZING. I will definitely be recommending you guys to everyone! Thanks for the amazing service!
Cristiana S | Overall ExperienceI have never recived such a great service like I have received from this place. The staff were very helpful and the manager very professional. I had my storage for over 6months and my belonging were safe. Thank you Sherry and thanks for having great staff. You all make a nice place to come over and get treated with kind and respect. I totally recommend this place to my friends in a need of a storage and or a rental of trucks.
Heydi B | Overall ExperienceLove the dolly's!
Marcus F | First ImpressionsOverall I would rent a storage unit again there and I would definitely recommend your facility to my friends. The staff was always friendly and very helpful. I thank you for the wonderful experience him I will definitely be back again. Thank you very much.
Jeffrey S | Overall ExperienceShe was so nice . And helped me out so much.
Geren P | First ImpressionsAmazing!
Xavier W | Overall ExperienceExcellent service, excellent personalities
LINDA M | First ImpressionsGreat customer service.
Stormy L | First ImpressionsExcellent!
charles c | Overall ExperienceThey were awesome and if there were issues they always were willing to help out! Thank you
Valerie T | Overall Experiencefriendly staff
Parvindra K | Overall ExperienceKeep up the good work. Exceptional customer service and knowledge of the facility and equipment
Taniesha W | First ImpressionsNa
Debbie J | Overall ExperienceIf the office had longer hours, later in the evenings to accomadate the hours in Las Vegas, it would be perfect.
Cherish F | Overall ExperienceIt was clean and neat Service was nice
Geri L | Overall ExperienceThey were extremely helpful and understanding after driving in from out of state. They took their time to familiarize me with their facility and I really appreciated it.
David L | First ImpressionsYes, especially, upon arrival, on Wed., Oct. 9, time pressure, to turn my truck in at another location, to get some of my stuff in storage, then to have First Month Free. Staff was great.
Mark T | Overall ExperienceEmployees were attentive & helpful & good natured
Mark T | First ImpressionsThe office staff was excellent. However, the heavy-set man who works there in the lot is very RUDE.
Holly R | Overall ExperienceVery friendly and accommodating. Would recommend.
patricia E | First ImpressionsWe appreciated that you keep the temperature comfortable to go into our storage and do what we needed to do during the time we had our storage with you. Thanks
Ed W | Overall ExperienceRosetta was professional, friendly and helpful. Excellent customer service!
Theresa M | First ImpressionsEveryone there is very pleasant and we were able to get a convenient storage unit and return the truck and trailer without any difficulty.
Holly R | First ImpressionsI appreciate everything you guys did for me. You are the BEST. Thank you
Nancy D | Overall ExperienceI will use U haul again if I need too.
JULIUS S | Overall ExperienceAll the staff was very helpful. Many Thanks to Rosetta
Ina M | Overall ExperienceSafe were helpful and very friendly, i would recommend this place.
Judith S | Overall ExperienceExcellent customer service and clean facility
MARTY R | Overall ExperienceEverything went off as planned picked up 26' truck everything was clean and the ppl were great to work with.. Always like using U-Haul because of the friendly and helpful staff. Will highly recommend
MICHAEL K | First ImpressionsSome of the team Members were lazy and made the good people look bad
Nikolas M | First ImpressionsEveryone there is great especially the Gm and one guy who stands out name Shane.
Jamal W | Overall ExperienceThanks
rose b | Overall ExperienceA very Clean and Secure Storage Facility !
Margarita L | Overall ExperienceI was very impressed by the courtesy and professionalism by all the staff at this location. Well done!
Margarita L | First ImpressionsI would gladly recommend people to come to this place of business.....I would not tell them or let them do business with the one uhaul company in the springs off GOGs they give you broken equipment
Florence A | First ImpressionsLove the manger I didn't get her name but we was stressing out about moving in a storage and it was one left and she was helpful sweet kind hearted she is awesome thanks .
precious g | First ImpressionsI had a storage here for 4 yrs. It was affordable and very secure. I reserved a trailer to collect my belongings and it was there on time when I showed up. Very helpful and friendly.
Kerry C | Overall ExperienceSherry and Destini where very professional and caring.
JERMAINE V | Overall ExperienceGreat
Crystal M | Overall ExperienceAll of U Haul Associate is excellent. Thank you.
angela t | Overall ExperienceService was great and personal was very well informed
Kathy K | First ImpressionsGreat experience, very informative, would come back again and recommend to family m friends.
sergio b | First ImpressionsUhaul truck broke down in California towards national city California. Couldn't get home. Horrible service. Windshield wiper fell off due to being zip tied on and was in heavy rain driving. Almost we
will p | First ImpressionsThanks
Paul B | Overall ExperienceThank God for uhaul.....And thank you Uhaul for making a way. Uhaul was there for me.
Teneeka A | Overall ExperienceMy whole experience was great, everyone went over and beyond my expectations. Very helpful thank you for all your help
Lizette J | First ImpressionsII like the indoor storage unit and very secure and staff are very friendly.
Deborah S | Overall ExperienceI love this storage and how they keep it secure and climate control. Employees are so awesome and they provide such an amazing experience with their customer service. Thank you
Ashley S | First ImpressionsExcellent service
robert s | First ImpressionsMy First time renting A trailer overall good experience, friendly and helpful staff.
Yesenia G | Overall ExperienceExcellent service all the way around
brittany c | First ImpressionsCustomer service was excellent, attention to my needs were met 100 percent.
Paul B | First ImpressionsI did the early check in on my computer and did that make a difference! I was in and out with the truck in minutes! The man who waited on me was courteous, professional and pleasant! Thanks!!
elizabeth j | ReservationNice staffing
Mary T | First ImpressionsVery friendly and professional. The check in on the return was painless. Very quick and no wasted time. Explanation on storage was very good and clear. Thank you
Jack H | First ImpressionsMy unit was burglarized several times. Need to do something about after hours access, as that is when the burglaries happen.
BETH S | Overall ExperienceThe general manager was very helpful. I appreciate Sherry.
Tanya G | Overall ExperienceThe management team were very friendly and helpful when I set up the unit. They took the time to help me select a unit that was convenient for me and explain the fees and usage.
virginia b | Overall ExperienceYou don't leave enough space for a real comment. Just say, I have had 3 major, bad experiences with UHaul. I did not choose this company, my son did. 3 breakdowns, burned out engine on a 2500 mi move
ronnie b | Overall ExperienceCustomer service was above and beyond..Thank you.
Ideya D | ReservationThe staff were friendly and curtious. the storage facility was clean and well lit. the experience was pleasant and I would recommend to family and friends.
Rose G | Overall ExperienceFacility was always clean and secure... Staff was always happy and willing to help when needed. They are VERY knowledgeable and friendly... Always looking to go above and beyond to help out customers
Mickey W | Overall ExperienceWould use again and recommend.
Tristan H | Overall ExperienceVery clean great staff but the hours didn’t work for me they close to early
Jacqueline C | Overall ExperienceI moved out on Sat. 8/25/18. My rent was due on 9/4/18. After everything was out I went to the office to close out an I should have had a refund of 10 days. The guy said Sorry no refund for the days.
DEBORA S | Overall ExperienceI was in a hurry and I was able to get information and get the storage I needed without any hassles.
Kendra P | ReservationThey were awesome.
leslie n | Overall ExperienceSuper facility and staff
Darla A | Overall ExperienceGreat place for my needs,clean secured friendly staff... very busy all the time
Nelson B | Overall ExperienceGreat service.
ray b | ReservationN/A
brian h | Overall ExperienceGreat customer service staff
CHARLES P | Overall ExperienceGreat friendly place to store your personals,furniture and what ever you want.secure place would recommend to anyone.
mario m | Overall ExperienceVery nice experience with all staff members.
Collette W | Overall ExperienceThey tried to charge me for "damage to the lock".. $75 for a simple metal slide lock that couldn't be more than $15..
james m | Overall Experience