Customer Reviews for U-Haul Moving & Storage at Tropicana Field

Rating:

1.0

The staff was way out of line at the counter and on the lot. Your policy with a driver's license that doesn't scan with a phone camera (it works just fine at TSA) is pretty silly. The agent called a number I provide, with a name I provide, has no way to verify any of it and collects another name and number that I could just make up, but it somehow solves the problem of my license not scanning is just preposterous. I was annoyed with this as it seems entirely pointless, and then the staff decided I was out of line for being annoyed, keeping in mind I never insulted anybody, never said 1 word about the people doing their job, never cursed, but I think was understandably frustrated with what seems like an arbitrary process that involves other people I know in renting a truck they don't have anything to do with. When we went outside, the gentleman going to get my truck told the GM of that location to please pull the truck around "so we can get this jackass out of here" which is absolutely unacceptable. As a customer being inconvenienced by a policy dragging random other people into my truck rental, I was frustrated, and your staff thought that was unreasonable, but then to call me a jackass, to my face, I would like to say that if the tables were turned and I had cursed or called any member of the staff a jackass the GM would have been justified throwing me out on the spot but let us be clear who was hurling insults and continued to push me when the problem was getting resolved and indeed, this jackass did just want to get on his way. Negative 10 out of 10, absolutely unprofessional staff who told me "Just don't rent here" as a solution. Pathetic. If I can admit that crossing a line and personal attacks should warrant me getting thrown out, the GM needs to consider his staffing choices.

Rating:

1.0

Charged $250 in bullshit charges, nightmare to dispute

Rating:

5.0

Great staff!

Rating:

1.0

This location changed the reservation name to spring also charged 279.00 for the truck and 1ubox for use from 2:00 PM to 6:00 PM the15th of May. The person from uhaul said it would be 19.95 pluse mileage. Like to know why the charge changed by approx. Buy 200.00 dollars?

Rating:

4.0

This location was great but U-Haul overall is the worst company around

Rating:

5.0

Professional and fast service on the return. Great!

Rating:

5.0

Nice and helpful staff. Will definitely rent from the. In the future with dorm moves.

Rating:

5.0

My experience with this location has always been excellent! Thank you all for your professionalism and great service!!!

Rating:

4.0

First time at this location but it was nice, clean and well organized.

Rating:

4.0

Reserved a trailer pulled in three minutes at the front desk backed the truck out, they hooked it up and away we went brought it back down, they unhooked it and away we went can’t beat it

Rating:

5.0

My Uhaul experience was one of the best.This was my third time using them from top to bottom everything went well. I have my friends and co-worker about Uhaul.Thanks for being there.

Rating:

5.0

The Uhaul RESERVATION APP IS USELESS and the online reservation system does not work.....the operators told me they agrreed and it has been that way for sometime....the operator I used was excellant

Rating:

4.0

I don't think this location caused the problem, but I had specifically reserved a trailer at a specific pickup location for a specific time and the that location is just minutes from my house. I had a confirmed reservation email from Uhaul, but when I arrived at the location that I had selected and presented the confirmation email, I was told that my trailer was at a different location on the other side of the county - 30 minutes away at rush hour time. The clerk at the first location was indifferent to the problem and just told me that I had to go to the other location.

Rating:

5.0

Don was very helpful during checkout. I have had experience with Don in the past and he was a gentleman and very helpful each time. I no longer need storage, but if I did I would use this facility and I would hope he was there to help again. Top notch employees here.

Rating:

5.0

Awesome

Rating:

5.0

Tropicana location has a great staff

Rating:

3.0

I have rented trailers from this location before and never had a problem. This time, the 5x8 trailer I rented had a problem with the left wheel. It vibrated slightly at first around 40 MPH, but seemed to smooth out over 50 MPH. As the day went on, the vibration and noise got much worse. I'll always come back to this location, I just wanted someone to know about the problem with the wheel.

Rating:

5.0

Uhaul makes moving a little easier.

Rating:

1.0

WARNING: DANGEROUS DO NOT UTILIZE THIS FACILITY! Homeless People staying in Units, Preying on Customers Attempting to Access their Unit. I Found Several Times, What Appeared to be that Our "Lock" on the Unit, had been Tampered with (As if Someone was "Attempting" to Gain Access. I brought this to Management's & Employee's Attention and was told that According to the "Rental Agreement ", the Facility is NOT Responsible for "Lost, Stolen or Damaged" Property". I made numerous attempts to resolve this issue with the Facility, inevitably ending in the Facility "locking" me out of my Unit and Selling my Possessions. I am filing an Action against this Facility for recourse of what is Clearly a Case of "Retaliatory Conduct". If You take your chances with this FACILITY, Remember...You were Warned. Good Luck & God Bless!

Rating:

1.0

Didn’t have a dolly and the truck kept cutting off

Rating:

5.0

Continue to do what you’re doing. Excellent equipment and service.

Rating:

5.0

Attendant was prompt, professional, and very helpful. Couldn't ask for any better service!!! Keep up the good work!!!

Rating:

2.0

U-Haul continually drove in trailer mode it was very very old the air conditioning did not work it was intermittent and it leaked and what happened my stuff especially my new suits

Rating:

4.0

A employee must be present on the equipment to confirm that every thin is OK.

Rating:

5.0

Better check that trailer I used. I kept hearing something rubbing, or a bearing that needed grease. I was worried I was going to have a problem. Staff at this location is very friendly.

Rating:

2.0

Rude employee that was in charge of renting truck

Rating:

4.0

Only con was elevator was out of service at time of check in- outside of that staff was super friendly and provided outstanding customer service-

Rating:

3.0

I don't know if it was the help's fault or what was going on but it took over an hour and a half to get my trailer because your computers were working very well

Rating:

3.0

The auto trailer strap did not stay tight on the tire. It literally came loose after 5 miles

Rating:

1.0

I went in person to reserve a uhaul and explained what I wanted and when I needed it, where I was going with it. Basically my entire plan, which was to get the biggest uhaul I could and move my things from st Pete to Daytona. The man booked it but said I’d have to get it at a different location. When I picked it up 2 days later I again explained what I was doing and where I was going, and they asked how many miles I estimated I’d need to be driving. 150 miles. One way from st Pete to Daytona. So when I delivered the car to the uhaul store in Daytona I was surprised to find out that I had been given an in town only vehicle and that I’d need to drive it all the way back to st Pete or risk more fees! That’s ludicrous. They never told me there was even such a thing, never told me the drop off location. I would have caught that. And if I told them I’m driving 150 miles, then I couldn’t possibly have driven 300 miles total to get it all the way back to st Pete. And then be stranded in st Pete without a vehicle when I picked up my entire life and drove it to Daytona. I filed a dispute and was told I would hear back from someone within 72 hours. No one eve me contacted me. They just charged me a wrong drop off fee like 2 weeks later. Also before I even turned the vehicle in, they had already charged my account for the deposit when they specifically told me they would not charge my account till I turned the truck in, so my bank account went negative. And lastly, that piece of shit truck didnt have a working outlet to plug my phone in, so my phone died and I was unable to charge my phone even after getting lost. So I had to drive this monster truck around trying to find my way before stopping at a gas station and charging my phone on the wall outside of a gas station so that I could get the rest of the way home, to Daytona. Y’all fucked me over several different ways. Fuck yall.

Rating:

5.0

The truck was ready and the customer service was friendly and talked me through the contract and the pre inspection. The return was quick and efficient.

Rating:

5.0

Great experience and friendly people. Check in and check out we very easy and quick. Price for the trailer was very fair and it was in good condition.

Rating:

3.0

After hours drop off.

Rating:

5.0

I have used U-hall in he past and have always got good service.

Rating:

3.0

Why does every trailer or truck rental require 15 minutes of paper work? Why is there always a line? U-Haul is my companies absolute last resort.

Rating:

3.0

Overall horrible experience. I was emptying out a storage unit so I did the day rental where they charge by mile. I recently got out of the hospital so I had to hire movers to load/unload the cargo van. I reserved the van a few days a head of time and selected 8am as my pickup time. I then scheduled the movers for 9am. When I got to the location I reserved the van at, at 755am, the woman said “oh, they should have reached out to you, we don’t have a van here. We don’t guarantee the location of the equipment you rent. If you still want the van you need to go to the downtown store”. I asked if there was anything we could do because changing stores would add about 25miles to the trip. I was being charged by the mile so the change would cast me a little over $25. Also, having to drive somewhere else would mean that I would be lying the movers to wait for me to get there. She replied with “that’s all I can do. We don’t guarantee location.” She then said I could have a nice day and took a phone call. I stood in the store a second and then walked out to my car. I called the 1-800 number to see if they could help me. The guy that I spoke with apologized several times and said he would transfer me to the reservation department to help me. I was transferred to the department in charge of the opposite side of my state. The woman there said it was because no one in my region was answering, I had been on hold for over 15mins. She informed me that she could not help. I ended up driving to the downtown location, picking up the van around 845am, getting stuck downtown in traffic, getting to the storage unit where the movers were waiting at about 10am, and the extra hassle caused by Uhaul caused my estimated (quote from Uhaul) $65 rental to cost $112. Maybe the extra cost isn’t a big deal to Uhaul but I just got out of the hospital. I was there for several weeks in the intensive care unit. I will never use them again. If you are looking for a upfront, honest, and respectful interaction do not rent here.

Rating:

5.0

Efficient, friendly and fast service

Rating:

5.0

I rented a 15 ft truck. It was clean. The front suspension and steering is in need of being replaced. the joints are very loose and allows the vehicle to stee off to one direction or the other without warning. In addition, it takes a over amount of correction to get the truck back on center if you are able to recover from the over correction. Suggested to the person that assisted with the return that the truck br removed from their fleet.

Rating:

5.0

Great service

Rating:

5.0

Fast, efficient, professional service. Well maintained and managed facility.

Rating:

5.0

Friendly staff

Rating:

1.0

This location had a MANDATORY rental insurance requirement, which I had rejected when I reserved the vehicle. They added it when I picked up the vehicle, which almost doubled the rental price. I called customer service, and this practice is NOT legal per normal UHaul practices. Avoid this shady location and their shady business practices at all costs.

Rating:

5.0

Quick and efficient

Rating:

5.0

There was only one employee working that could take care of the people with reservations (computer); he did an amazing job taking care of everyone!!

Rating:

5.0

However, I made a reservation for a van and when I went to pickup I was blindsided that my reservation was rerouted to a location miles away. The lady at my location explained that they did not have my requested vehicle and must have automictically rerouted my reservation to the other location. This was totally unacceptable.

Rating:

5.0

Easy in and out , location was easy to find , clean equipment well maintained, the place had all asseseries needed if you need them .

Rating:

1.0

rude, UNDERSTAFFED, 10 ppl in line 2 u haul workers, i reserved a 10' truck the day before, the clerk that waited on us was quick to ignore questions, she explained the rental agreement so quickly and would not answer questions and when she did it was in a huffy tone. when we were escorted to the rental truck it was a larger than what we wanted, she said we don't have a 10' but we noticed 2 in the yard we reserved the day before, we explained we only had 2 pedal bicycles to be moved she said ( i m not dealing with you and walked away!!!!! she told another worker you deal with them !!!! we figured she SHE COULD NOT BE BOTHERED WITH US!!!! now with the wrong size truck which used more fuel, and the gas gauge read less then 1/2 a tank but 1/2 was recorded on the sale agreement so increased fuel consumption, wrong fuel gauge reading an a (do not bother me !!) attituded it was not a pleasant rental experience!!!!!

Rating:

1.0

Had a rental pick up at 8 am but was not assigned a truck despite having plenty of availability in the lot and it being a 24/7 truck share place that had the option of mobile pick up during non office hours. Lost money as we had to wait for employees to come in at 9 and had movers already arrived for 9 am. Multiple people also in line before they opened with the same problem. If you are the biggest uhaul in the area and offer mobile pick up, you should be able to do pre assignments the night before and have more key lock boxes. Central call center was also zero help and extremely rude.

Rating:

1.0

Check your trucks properly before renting it to the next customer

Rating:

5.0

Keith really made this a top notch experience. He went above and beyond to make sure I had everything I needed and plenty of time to move things.

Rating:

5.0

Had been to two other facilities over the last couple of weeks, but this one hands down is the best. Courtesy from staff, clean store, clean maintained equipment.

Rating:

1.0

The owner of the establishment is an absolute jerk and possibly a racist, I was told that I had to take some forced insurance coverage on the truck that I rented it was only $15 however, I will get my people to look into this and we’ll be seeking remedy, this is my thought process. I think the owner is pressing these types of unusual business practices for profit. I use the online app to set the reservation. I was given the opportunity to decline that forced $15 insurance and I did however , when I arrived at the location, it was forced on to the agreement. After declining it online.

Rating:

1.0

Check out rep never told me I would be getting a text to verify mileage and gas. But noticed gas was 1/4 tank instead of 1/2 tank and notified them immediately. They changed my fill up requirement to 1/4 tank; however, it wasn’t until I left the property that I realized the mileage was off by 35 miles. I called and spoke to someone who rudely told me I should have responded to a text (that the rep never told me about) and that they couldn’t help. When I told them about the gas corrections and that I could turn around to handle mileage too, they told me not to worry and that we could correct the mileage issue the next day upon return. I returned the truck overnight and called the next morning, and was rudely berated and questioned as if I was a liar. The rep wouldn’t listen to the chain of events as they occurred, contradicted the person I spoke with the night prior, and made it seem like I did something wrong. She rudely dismissed any attempt to communicate and told me to call customer service instead of helping. I tried to remedy the blatant errors at this location in good faith the day of and morning after, and was made to feel like I was lying about something. Very very unpleasant experience that I will be sharing with my clients and colleagues unless a resolution occurs. This location provided a truck with falsified gas levels and mileage (according to their own paperwork), 2 very rude and dismissive reps, and one checkout rep that was courteous but failed to inform me that I would be receiving a text which required action.

Rating:

1.0

One of the worst experiences I’ve had with any company. Will be issuing a chargeback on my card. It couldn’t have had more issues if they tried

Rating:

5.0

The website wouldn’t let me upload pictures of the truck???

Rating:

5.0

Thank you Jack and team!!

Rating:

5.0

Great customer service

Rating:

5.0

Everything good

Rating:

5.0

Great crew and truck

Rating:

5.0

El personal, es profesional y servicial.

Rating:

5.0

Awesome team!!!!!!!.

Rating:

5.0

The staff there were all very helpful and friendly. Always willing to help and answered all our concerns. Great group of people!

Rating:

5.0

I have used this facility for the past 7 years and it has been a great experience, my rent was raised like two times in those years… amazing , thank you for everything team Tropicana!

Rating:

5.0

None at this time.

Rating:

5.0

During a somewhat stressful time during 2 hurricanes and having to evacuate and move my belongings, the staff was compassionate and helpful. Great customer service.

Rating:

5.0

The staff were really helpful. They were very accommodating. Made this difficult time a bit easy. Happy holidays to y’all!

Rating:

5.0

It took me a minute to figure out the code process but once that was taken care of, everything was very easy

Rating:

5.0

Everyone is very nice and helpful.

Rating:

3.0

I went in the store on October 18 to cancel my storage. I gave my storage number B127. The guy wrote it down and said ok you’re good. I said I don’t need to sign anything, he said nope. And on October 28, I got charged $128. When I called in I was told by the woman on the phone she would talk to the manager about my refund. She said ma’am we are busy. That’s no excuse for not doing something properly. I’m expected to follow the rules. But it seems as though that’s not the case for employees. I understand this is a trying time. I myself lost my house in hurricane Helena. So paying extra money for something I was done with, really wasn’t in the budget. I was told to call back to make sure the refund got put through. Not good customer service.

Rating:

5.0

I can't express how grateful I am for you and your staff being there for my family after hurricane Helene. You provided a safe and clean place to store our belongings which was so important to our recovery...both physical and emotional. Thanks to you and the amazing staff who listened to my story and who gave me a hug when I really needed consolation.

Rating:

4.0

#1 issue is loading and unloading parking spaces availability was limited to 2 or 3 spaces only due to overflow of rental trucks parked in the customer spaces thus requiring wait times.

Rating:

5.0

Great worker

Rating:

5.0

Really super experience. Staff are so helpful and knowledgeable. Really competent.

Rating:

2.0

Only 1 mattress cart was available. I walked multiple floors and couldn't find any available flat carts to use. Very inconvenient to get things on an elevator and up to unit. It would have been rated much higher had there been more useful carts available.

Rating:

4.0

I would say extend açess hours to 11/12 for those who work late.

Rating:

4.0

My only feedback..is that it was a little uncomfortable when I arrived to empty my unit. There was a man "camped" out front seemingly watching a sports event with lots of belongings stacked around him. It made me worry a little that he might sneak in behind me or tap into my car if I left it unattended. There weren't any issues, ultimately, yet this left me with an uneasy feeling throughout my departure. I was also in need of using the restroom, but I didn't know how to access it when it was outside of office hours. Thanks for all the assistance! The gentleman who checked me, and was very very helpful and kind.

Rating:

5.0

Great 👍

Rating:

3.0

My unit was adequately kept, albeit at a higher temperature than I expected “climate controlled “ to mean. There was also no light in my large corner unit, making it difficult to go through. However, my belongings were safely kept and it was easy enough to access the building once my passcode was fixed. Don was very friendly and helpful.

Rating:

3.0

Grant is awesome! Seriously, give that guy a raise! The only negative I can really say is that the manager desperately needs to work on his customer engagement skills. I saw him three different times, and each time, he was closing the office early or generally walking around with an unapproachable scowl on his face. I did not want to work with him and was very surprised when he begrudgingly helped me at the last moment on move-out day (actually, Grant helped me, but the manager LET him help me before locking up). If he can rediscover a way within himself to find some light in his job, I think this really could have been a 4-star review. Otherwise, renting trucks and working with the staff on pickups and returns was super smooth, everyone's pretty nice here. Storage areas/unit left a bit to be desired but they came in super clutch when I needed storage STAT so ultimately I am very appreciative of this location. I feel very comfortable recommending it to others. Thanks for everything!

Rating:

1.0

Dirty, with leaks and vermin Back area parking disappeared with your empty trucks taking up paying customers space You still have over $200 of my money as well

Rating:

5.0

Very helpful staff

Rating:

5.0

Very nice and helpful staff member

Rating:

3.0

Was a great experience until I had call 4 times and let them cancel my storage unit after I transferred everything to my Unix and still getting charged for my storage unit that is vacant

Rating:

3.0

Facility is old and reflects a lot.of wear and tear. Would have stayed, but too many rent increases.

Rating:

1.0

Everyone was kind and helpful.

Rating:

5.0

I moved from another local U-Haul location and am so happy I did. Your location was very friendly and clean like the one I dealt with in Maryland. U-Haul has been a pleasure to work with except for the aforementioned location. I’d most certainly come back to your place and recommend you to people as well.

Rating:

4.0

No lighting was available to our unit for most of the time we rented. Corrected towards end of rental period.

Rating:

3.0

Staff was nice, however there are too many non-staff members trying to "help" people with their storage belongings. A lot of "tenants" seem to be present in the building. 7/10 times I would go to my unit and be approached by someone (who doesn't work there) either wanting money or "offering help" in and out of the building.

Rating:

4.0

No problem at all

Rating:

3.0

I moved out February 29th... can't answer over all experience if I got charged for march?

Rating:

4.0

i need access after 11pm as i work around the corner and ride my bicycle,and would appreciat the ability to access so i dont have to haul my work belongings the five miles each way daily

Rating:

3.0

Storage unit has rodents. Found droppings and yellow stains on my white furniture. Other than that the building is clean and maintained.

Rating:

5.0

Everyone was super kind, knowledgeable, and ready to help. I forget her name but she was working w Jack and she took really good care of me. I didn’t get his name but the guy that checks in vehicles was great too. Jalen showed me the space and was really an awesome dude. He had just mopped the floors too. It’s nice to know that this is where I’ll be keeping my important belongings. Thank you!

Rating:

1.0

They had every single parking space filled with uhauls that was supposed to be specifically used for storage customers. The trucks made it not only impossible to park but they were so close to the sidewalk, door, and building, you couldn’t get anything out. Office was often closed when I wanted to ask someone to move a truck. My last day I was able to get someone to move a uhaul so I could just clean out my unit and take my business elsewhere!

Rating:

5.0

1st class operation all the way. Professional and well run. Effective and efficient. The best I have seen in a long time.

Rating:

2.0

Read all your paperwork thoroughly I do not give refunds

Rating:

1.0

The facility after emailing me the code to get in, and my code didn't work when I got there, told me it was because they had to input the code first. so I had to keep the vehicle for an extra day and leave it at my son's house overnight. also, when he took me to the unit, it was not painted inside, it was very dirty and there was a rat box on the floor, so I canceled my order immediately for the storage unit. the only part that was okay in the whole experience was the guy who checked in my 4 by 8 enclosed trailer when I checked out, the rest was not. There are homeless people living around the building, so it doesn't even feel safe to be there.

Rating:

5.0

CNN nice place. Nice people.

Rating:

3.0

My U-Haul truck and dolly was due back .but was unable to get in my unit .so I had time out of my next day

Rating:

5.0

The guy’s were great

Rating:

3.0

Facility and storage experience itself, and experience getting stuff in & out, all went reasonably well. Reasons for being reluctant to recommend to others all center around how both myself and a friend-of-a-friend former customer of this same facility have each independently experienced billing issues when adding and removing units to accounts. If billing issues were resolved, or if it took fewer redirections across U-Haul's phone support lines to resolve such issues, I'd find it easier to recommend to others.

Rating:

4.0

The facility and staff are great. But being new to the area, I was not aware of the homeless problem. There was trash outside and it smelled of Urine.

Rating:

1.0

I rented a unit for 1 year which I paid for in advance and when I saw the unit I realized that it is in a mezzanine with no elevator access. the service was not good at all, even though I NEVER used the unit they charged me for the full month. I have to say that at least they refunded me for the other 11 months. End up going to the Luck up and EVERYTHING was amazing, units, service, etc,

Rating:

5.0

Very helpful, professional staff

Rating:

5.0

I moved to a place with more room and storage and no longer needed the space but very happy with uhauls storage when I needed it! Very clean and no bugs!

Rating:

5.0

Great & Secure storage facility ☺️

Rating:

5.0

EVERYONE at this location was so nice and helpful! 10 out of 10!!!

Rating:

1.0

Check-in instruction were inaccurate. Access code did not work. Luckily, the office was still open and an employee reset it for me. The employee gave me general info on the facility but did not ensure the unit was ready for me to move in. I had to hurry back down right before the office closed to have them provide the lock and cut the tag for me to get into the unit. Also, I wasn’t given an access card to get in and out. Overall, a waste of 30 mins.

Rating:

5.0

Fantastic location! Staff very helpful. So many people that rent there are extremely happy with the facility. That says a lot about the way the facility is managed.

Rating:

2.0

The management sets the tone for the location and ricco definitely sets a bad one for this location. If you are looking for good customer service, a company employees don’t look here. Unfortunately all that will happen is you will look at this comment and pass it off as someone who doesn’t matter, but I’m telling you this and I really want you to pay close attention Mike Wise…. Get enough of us customers that you think don’t matter and it will add up. I hope you really think about how you treat customers Ron Frank and Joe Shoen had it right every customer counts that’s what build and keeps Uhaul going.

Rating:

5.0

Very good staff. It was easy when we moved out. They took care of everything.

Rating:

1.0

Can you pay all of that money for storage and you get access to be inside of the storage when it is closed but no matter what time you go the bathrooms are locked. Even during open hours while the office is still open, they keep the bathroom locked. I know they have a lot of homeless people and situation is going on like that but it is unfair to paying customers to have to go all the way home to use the bathroom. That is why I left and got a new storage somewhere else and furthermore, they keep trying to charge my card when I was moved out of there on time

Rating:

4.0

The hallway lights kept going off

Rating:

3.0

There are a few people living in their storage and it felt unsafe!!!!!

Rating:

3.0

What are you doing needs more help on the computer side of it

Rating:

2.0

Water leaked into my unit causing damage to my property.

Rating:

1.0

Lighting in the unit was poor and when they timed out, it was impossible to see in the unit. Entry door was malfunctioning frequently leave the building open. I wanted a larger unit and they weren’t available. They would not maintain a waitlist and I was told to keep calling the office because the units would become available at any time. Terrible customer service. Unfriendly, unhelpful and terse in their response to inquiries. They had high demand for storage and limited supply. From the owner to the staff, they appeared not to care about their customers because they didn’t have to.

Rating:

1.0

I received a text message to place a comment but I have nothing to do with the following UHaul location. U-Haul Moving & Storage At Tropicana Field 975 2nd Ave S Saint Petersburg, FL 33705

Rating:

5.0

At the beginning we were very frustrated by the poor service they gave us. Our belongings got wet... But the insurance paid us. Do not be afraid to place a higher insurance rate so you avoid regrets, the claim is very complicated

Rating:

2.0

Manager was very rude and nasty.

Rating:

5.0

Don was awesome to work with. Very thorough professional. I would highly recommend this location for all of.your moving and storage needs.

Rating:

3.0

The hallways were narrow and ceilings incredibly low for our type of furniture.

Rating:

1.0

Very rude and un professional on phone the way they talk and not allow to used throw trash ..

Rating:

5.0

Thank you very much for your service.

Rating:

5.0

The GM was amazing

Rating:

5.0

Pricing a bit high but the facility is very secure and loved the helpful staff and access hours - thanks for keeping my stuff safe.

Rating:

4.0

Friendly helpful staff

Rating:

3.0

The reservation price was not honored- it was changed at check in to charge more.

Rating:

5.0

Think it would be more helpful if closing hours weren’t till dark

Rating:

5.0

Good service

Rating:

4.0

A little expensive bit good service

Rating:

5.0

Thank you, Will definitely use again.

Rating:

4.0

I was a GM for 18 years and know what it’s like to maintain a facility like this. It was clean and the storage room was spot on with the green zip tie and green tag with date recorded on it. It was a fairly secure building except for a few creepys hanging around…but every place has its own. All in all great job to the GM and staff, like Joe Shoen says “we have the TAj Mahal why go any place else”.

Rating:

5.0

the code given in the online confirmation email was completely wrong. If we had shown up after hours, it would have been a disaster. Fortunately, the office was open and the staff were all incredibly helpful. Very happy with the experience.

Rating:

5.0

Helpful and friendly staff!

Rating:

5.0

My items were shipped to this location from CA. The truck driver put the account in his name, which is fraud. The folks here were very helpful and worked with the police department to ensure my items were safe.

Rating:

3.0

When I secured the space, I secured it online. Online, it stated that the space was for a one to two bedroom apartment. That was absolutely not the case. I had to secure a second unit and I thought that they would have given me a discount. But they didn't! Look at the space before you secure it!!

Rating:

2.0

Price raise

Rating:

1.0

Staff never answers the phone. Often are rude, when I first moved they refused the truck I drove even though I drove across country, then it took over a year and a call to cooperate to honor 1 month of free rent on storage. Prices are severely under quoted. By far the worst place I have ever rented.

Rating:

5.0

I can not say enough good things about the staff and facility at this location, especially Jimmy, the manager and Patti, the housekeeper. The facility was always sparkling clean. My items were in storage for almost two years. I will miss these helpful and professional U-Haul employees!

Rating:

5.0

Thank for your help.

Rating:

5.0

The staff member-that help me were very exceptional he walked in through everything . He’s get a 10 plus

Rating:

5.0

Grant, James and Walter were great to work with. Thank you for your patience.

Rating:

5.0

The guy that works there - might be the manager was very kind and willing to assist when I hit a snag in my unit. Everyone is really nice - I think The units are really small compared to the ones in Md and Georgia - but I’m a master packer and made it work. Great location and they have lots of carts which came in handy because it got very busy and no one had to fight for carts - that was a plus. Also appreciated someone showing me how to get in after hours.

Rating:

5.0

Helpful Knowledgeable Friendly Staff Excellent Service

Rating:

1.0

Would give a zero star if I could. From day 1 this was a hassle. Took me over an hour to get the unit since the line was so long. It wasn't cleaned. I had to clean it myself. The staff member gave me a broom instead of offering to clean herself. The manager is unreachable and doesn't care at all. Will never go to this location again and will never refer anyone here. Worst business arrangement I've made in my life.

Rating:

3.0

The facility is very clean and well maintained. The only issue I had was when the elevator required repair. It took a while

Rating:

5.0

Staff Is GREAT!!!

Rating:

5.0

James was amazing. He went over everything and even walked me to the storage unit. I would definitely recommend this place.

Rating:

4.0

This store is usually very busy and understaffed so it usually takes time for transactions. The store was busy but there were plenty of people working and the rental process was fast and convenient.

Rating:

4.0

Due to the storage unit having a elevator it was always out. Know one never answered the phone or was available to assist.

Rating:

5.0

Thank you🙂

Rating:

2.0

There was a mix up when I arrived with my furniture stating I had not paid which took some time to straighten out. At first they were ot going to give me the free month. Because of the mix up I could not set up an account. As they never answered the phone, I had to go to the store to pay for the extra months needed. When I was ready to leave, the elevator (only 1 at the facility), was broken! They laughed and said they didn’t know when it would be repaired. I wa very upset. The manager told me he was offended that I blamed him! Well,he is the manager! It was a strange reaction. Keep in mind, I was paying more rent because I couldn’t move into my new home because I could not get my furniture out of storage. This went on for 2 weeks! The manager did comp me a truck to move my furniture once the elevator was fixed. It did not cover the additional rent but I was just happy to be out. In addition, I had to go down to check on the elevator because again they didn’t answer the phones and no one called me to tell me it was fixed! Very poor customer service!

Rating:

5.0

James the GM always took time although always busy to attend to whatever questions or help I needed. Grant and James were always in good spirits no matter how busy they were, and they were ALWAYS busy. Hands down best moving and storage I e experienced in 50 yrs. thank you guys so much

Rating:

4.0

Got the code to let me into the maximum security storage facility wasn't told that I had to check in using the code at this particular access point then I can use the door key pad but after that was explained to me I had no problems the staff was polite and courteous and even showed me to my storage unit and how to use my code to access the elevator and when I asked for a security card to let me in the door instead of using the code they gave me one without a fuss and told me if I have any problems questions or concerns please feel free to come to the desk and ask it may cost a little bit more but it is definitely worth every penny. I would most definitely recommend this to anyone especially those who value their possessions.

Rating:

5.0

The storage unit was excellent. The staff at the vehicle rental facility was slow to the point of incompetent. I will never rent from that U-Haul location again.

Rating:

3.0

The facility itself was secure. However, I reached out to customer service and got the main number as the facility ALWAYS transferred its phones to the main number. You can never reach the facility itself. The main uhaul could not answer my question and assured me that the manager of Tropicana field would return my call. He/she never did. I was supposed to get a free month of storage as I had rented a truck within the last 12 months. (Mine was actually within the last 6 weeks). The customer service reps at the main number checked my qualifications and assured me that I did qualify. The they charged me at the facility and when it was questioned, they said that since I didn’t rent the truck ‘from a certain distance’, I didn’t qualify for a free month. I’m Scratching my head over that loophole. Not even quite sure what it means. The facility itself was fine. I made the reservation through uhaul central since you can never reach the facility itself. On the move-in day, the facility told me that they gave my storage unit to someone else (we were there at 9 am), but, they were able to come up with another for us. Why did they even bother to tell me that? The place is chaotic but my belongings were safe in the end.

Rating:

2.0

I arrived at Uhaul at 8:15am. There was only 1 employee working. He was very slow. There were 3 people in front of me. By the time I got up to the counter it was after 10:35a.m. The Uhaul employee had a nasty attitude and was unprofessional. He was very condescending with myself and the black woman who was before me in line. However, his demeanor was totally different with the two other guys/customers that were in front of the line. I had to be to work at 12 noon but due to waiting 2 hours to get and having to store my items storage I waisted an entire day and had to miss work. I also reserved a storage unit and it was too small for my things! I had to get another storage elsewhere. This was the absolute worst experience I ever had. I would never recommend. I should be accommodated for inconvenience and lack of professionalism. This experience was horrible. // Later that morning a woman (Uhaul employee) arrived around 11am-11:30am. Her attitude was totally different from the man earlier that morning. She was very professional. But unfortunately the bad experience I had earlier that morning with the man who was at the counter trumps that and made my entire experience an absolute nightmare.

Rating:

1.0

Could have worked with me

Rating:

5.0

I had a wonderful experience with the storage unit I'm very happy with the service that I received

Rating:

3.0

Great place to store things! It’s the moving out that’s a pain. So many homeless folks come up and ask to help you, so I felt uncomfortable leaving my truck unattended to load up more for fear of my things being stolen. The elevator was also miserable to use if anyone else is moving at the same time. Anyone above you will come down with a full load and I waited 5 minutes for two rounds of people to unload the elevator. When it’s 80 degrees in that breezeway 5 minutes feels like forever. Overall I’m glad we had the option to keep our things here, but glad it was temporary. Everyone who works there is very friendly and accommodating.

Rating:

5.0

The only thing that I can say is everything will go well satisfying to me.

Rating:

4.0

The staff and facility were excellent but storages were not competitive. Therefore moved to another storage facility

Rating:

1.0

There were dead roaches in the hallway and 3 in my storage unit. I was disgusted and couldn’t believe it. I was told management would get back to me to offer a resolution. It’s been 3 days and not one phone call, email or text. This is utterly embarrassing.

Rating:

4.0

Only reason I’m not giving an excellent rating is because of issues with the elevator but other then that my experience with your business has been great.

Rating:

5.0

Comstomer service agent told me about it cant remember her name but she was very helpful

Rating:

5.0

The gentleman that set us up with our storage unit was thorough and complete information and help straighten out issue on computer took the time and patience and got it right thank you.

Rating:

5.0

The owner was very helpful! Set us up with everything we needed to store our things.

Rating:

4.0

Couple of dead roaches around and the elevator broke, but James was awesome and the experience was generally positive!

Rating:

5.0

And I'm sure I'll use you guys in the future

Rating:

5.0

The Staff was always helpful if needed and it was rarely busy when I did have to get into my units. The auto payment option made everything easy. The elevator certainly isn’t the fastest on the planet. Overall I had a positive experience.

Rating:

2.0

I don’t have enough room

Rating:

1.0

I was given a second floor storage unit with no elevator access. Had I known this prior to moving in, I would have found a different storage unit somewhere that didn't force me to carry my items up a flight or stairs. I'm unable to store some of my items here at all due to this restriction.

Rating:

4.0

This store is really busy and really understaffed. There is always a long line and it takes too long for each transaction to occur. If you have a question and call the store you will be on hold for at least 30 - 45 minutes. Frustrating because it is in a great location and always has a variety of trucks and equipment available for your move.

Rating:

5.0

Service was great just the smell not Pleasant

Rating:

4.0

Very clean facility and friendly staff.

Rating:

4.0

The one thing I would stress is having the facility pest-free. Wey. I picked up my belongings and, I cod roaches in the area.

Rating:

3.0

I had an old and valuable antique oriental rug in storage. I recently moved into a larger dwelling and when I unrolled the rug there were larvae all over and a great deal of the rug was damaged, possibly destroyed. This was a family heirloom that apart from monetary value, had great sentimental value to me. I'm heartbroken this beautiful reminder of the home I grew up in and 3 subsequent homes of my own is so damaged. I've never seen a single instance of this during my 25 plus years of owning and using this beautiful piece in my home. I'm greatly upset about this and heartbroken.

Rating:

5.0

There was a reservation error. The centralized reservation system gave me lockers that didn’t exist at this location . I had a lot of stuff. The Tropicana staff worked fabulously with me during a very stressful time and gave me everything they had for space. The manager, James Beck, made things very reasonable in terms of cost adjustment. All the staff were pkeasent and helpful.

Rating:

4.0

I will commend this particular UHaul for its cleanliness as I am all about clean especially in a storage facility. Most of the folks at this facility are helpful and pleasant.

Rating:

3.0

After being a loyal customer for nearly two years they decided to increase my rate, even though they still advertise and offer the same rate to people who are currently signing up. So they basically try to squeeze more money out of customers who have been there a long time, but continue to offer the same size unit to new customers for the price I had paid all along. I guess they are banking on customers being too lazy to move out. I called and left a message asking to discuss the issue with management and he never even took the time to return my call. Apparently U-haul is more interested in short-term profit than brand/customer loyalty. I found a very nice, brand new storage unit nearly twice the size (10x15) less than a mile away for basically the same price I had been paying U-haul. I may have no choice but to use the services of u-haul at some point in the future depending on where I am, but I can certainly tell you that it will never again be my first choice. I will shop around and likely pay more for a competitor's services if they are available before I ever resort to using U-haul again because I don't want to support a business whose business model is designed to "reward" customer loyalty with predatory practices.

Rating:

4.0

The only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in it

Rating:

3.0

There were cockroaches in my storage unit. Very disgusting!

Rating:

5.0

Clean facility ,well maintained and helpful staff!

Rating:

5.0

Mr. Manage was amazing call me back properly and called his staff while on his day off to assist me with my issue.

Rating:

5.0

Elevator needs to be leveled to upper floors so it’s easier to get dollie off

Rating:

4.0

The staff was excellent. Very helpful.

Rating:

2.0

Most awful experience of my life

Rating:

5.0

Absolutely the best, made me feel very much at home. And Patty was the best, love her checking on me. And staff was simply the best as well. They all need raises 💵

Rating:

1.0

We received two one month rentals after moving to the area but were told that we could only use one of those months because the first month would make us a customer voiding the second month. After finally agreeing to use one month we went after store hours to pick up some items from our storage only to find that there was a staff lock on our door with a sticker stating we were being locked out of our unit due to failure to pay. This was only 2 weeks after setting up everything with the one month free! When the staff put that lock on they put a second sticker on our lock, stating that it was an invalid lock yet it was the same style lock that the staff used to lock us out. At no point during any of this were we informed that the lock used to secure our belongings had to meet specific criteria. We were also never informed that we had been locked out of our belongings unit arriving after hours only to find we couldn't get in. As a result we were forced to make a last minute scramble to empty our belongings from the unit before the month ended.

Rating:

4.0

We have that unit for approximately seven years and never had any significant problems. We needed to downsize and there was not a smaller unit available at this facility so we had to go elsewhere. The only other issue that ever came up was I was in the hallway on the first floor just asked the office and sometimes they would have deliveries that were stored in someone blocking my entrance but the staff will always take care of it for me.

Rating:

5.0

Jimmy (facility manager), his crew and the facility were exceptional and the facility maintened to the highest standards. 5 stars!!!!

Rating:

4.0

The staff work very hard to accommodate your needs. Thanks for everything.

Rating:

5.0

The Tropicana Field location is well laid out, clean, and everyone was very professional. I would rent from there again and again.

Rating:

5.0

This location was always clean, staff was very helpful.

Rating:

5.0

I will use uhaul again. I never had a problem with them. I've used them for four years. I will recommend them to family and friends.

Rating:

3.0

I requested moving pads when I created my truck reservation online which I didn’t receive. I reserved the truck for about 4 hours and then called to extend the same truck, but was charged twice for it

Rating:

4.0

Thank you

Rating:

4.0

The only difficulty was the occasional problems with the access control system. This would periodically fail or the codes would not work to get into the building. The staff was aware of the issue but

Rating:

5.0

Staff very professional and friendly. Drew was so helpful, and kind. I had storage there and Truck and Trailer Rental and found the service there exceptional.

Rating:

5.0

Excellent service!

Rating:

5.0

So Happy to be here at this U~Haul, Such a friendly Staff, Clean units, and everything I needed to move, TY U~Haul🙏

Rating:

5.0

Drew, was very helpful. great service. Thanks.

Rating:

3.0

n/a

Rating:

5.0

Clean and secure facility, carts available, friendly staff. Absolutely recommend this location

Rating:

5.0

Love these guys at this location!

Rating:

1.0

Staff was rude, impatient and not helpful or proffesional. Rented a truck and storage and didnt recieve a month free rent which all other storage facilities give customers and without truck rental.

Rating:

3.0

Went in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unit

Rating:

4.0

I would use again. Rented trucks and used storage facility.

Rating:

4.0

Staff always pleasant and helpful.

Rating:

5.0

No comments

Rating:

5.0

So convenient!

Rating:

5.0

Jimmy and his team are amazing, and I would recommend his location to any and everyone! Thanks Jimmy!

Rating:

4.0

Was recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.

Rating:

5.0

All CONTACTS were helpful. Dealt directly with Andrew at Tropicana Uhaul. We accessed our unit lady night when Andrew was on duty. Again helpful and pleasant. Good representative.

Rating:

5.0

Good job!

Rating:

5.0

Should prorate the rental fee when early cancellation

Rating:

4.0

The man that help me was very friendly and was willing to help. The only negative thing was when I was trying to move my items into the storage my storage key was not activated and they couldn't figur

Rating:

4.0

The only problem was homeless people outside and when the door would open they would run in. I fussed and complained until they left. Annoying but other than that it was all good

Rating:

5.0