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Mark W | First ImpressionsSelf Storage Units in Saint Petersburg, FL, 33705
U-Haul Moving & Storage at Tropicana Field
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I love the downtown facility is great
DEBORAH L | First ImpressionsIt doesn’t matter weather or not the Office hours were c ok vienient because the people inside were worthless to anybody that had a storage unit.. ABSOLUTELY WORTHLESS. Hey can you.. “sorry sir I don’t know” “sorry sir I can’t help” what is the point of having staff if they are just there and don’t know anything. They probably couldn’t even run the register wihout a finger in somebody’s back pocket. Would I recommend, ABSOLU NOT, I paid 200 a month for a 9x10 unit. My buddies pays 85 for a climate controlled unit of the same size with somebody else. U Haul is over priced, and the service you get is that you don’t get any service. I remember when I loved in there were two employees (at Tropicana field storage) badgering another employee to the point of frustration. They got this employee so frustrated I thought he was going to hit me as I was moving in. Because I needed help and they were all too lazy to help so they yelled and holered for this one employee even though he was eating lunch in a back room. I honestly feel like they should lose this location it’s just horrible. Not to mention the outside always smells like pee and Homeless people.. all in all not kept clean, and all in all a horrible experience as a customer l. Stay away. Cube smart is cheaper
GRANT L | Overall ExperienceThank you for always being so patient and kind. We appreciate everything that you have done over the years for our daughter and for us. Thank you to everybody there and making things comfortable to deal with and very safe. Have a nice day. Greco & Culliver
daniella g | Overall ExperienceExcellent staff and facility
Patrice M | Overall ExperienceWorst customer experience I've ever had. I was told I had one month free, signed up for one month under the impression it would be canceled after the one month, but then charged for a full second month. I went the day I received notice to try to remedy the situation and was ganged up on, yelled at, and told that there is nothing I can do even though I was completely moved out. NO HELP was given. NO heads up was given about a secondary month being added.
NICHOLAS W | Overall ExperienceDirty Bathrooms, elevator always down 50% of the time, dirty U-Haul trucks, just a bit frustrating, but then the elevator did get fixed so that was a major plus when moving everything out.
BRAXTON C | Overall Experiencewe thought prices were high
CHARLES L | Overall ExperienceElevator broke and our unit was on 4th floor. Not a good situation
GABRIEL V | Overall ExperienceShould allow prorated rental especially when only going into a new month for 2 days and using the moving trucks. Moving is already expensive enough as it is.
Andrew B | Overall ExperienceVery easy to set up storage unit
Thomas S | First ImpressionsI find it difficult to except that after 5 days that there is no refund on a moths rent just paid and I have moved out.Your company can possibly rent out the unit and make more money on the unit. Very tacky and I won’t be using U-Haul again or recommending you to anyone in a positive manner.
Justin Y | Overall ExperienceLocation staff persons are capable, helpful and friendly.
Carl M | Overall ExperienceThe u haul facility where my storage unit located was unprofessional and cluttered. The first thing that threw me off was how unprofessional the employees were to not just eachother, but to the clients as well. I walked in in the morning to an employee disrespecting an elderly woman on the phone who just wanted to make sure her belongings would fit in her unit. The employee told the lady that “it would be a waste of time to tell her the size of the units” because he didn’t want to be on the phone answering quedtions. And the list could go on. My unit had so much clutter in front of it that it was hard to move couches and other furniture into my storage unit. I had to use UHauls equipment to move the pallets from in front of my unit so that I could open the door all the way. This was a very bad and eye opening experience for me and I will definitely be moving my things to another storage facitlity when this free month is over
GRANT L | Online Move InKeep up the good work bless you all Amen
Tilden J | First Impressions