Customer Reviews for U-Haul Moving & Storage at UNCG

Rating:

5.0

My truck did not have the dolly they charged me for

Rating:

5.0

Really great team. Easy to pickup and return. The guy who checked me out was nice and helpful. The young lady who checked me in was quick and friendly.

Rating:

5.0

Nothing at all. They were so quick with paper work and connecting trailer to our car. In and out in 10-15 minutes.

Rating:

5.0

⭐️⭐️⭐️⭐️⭐️

Rating:

3.0

This van was filthy when I picked it up inside smelled like smoke and there was paint all over. I uploaded pics on the app before I pulled out of the driveway.

Rating:

5.0

Justin was very helpful and knowledgeable about the facility. He assisted me with the correct storage unit size that I would have needed for my college student. I would recommend other people to use their service. He not only helped me but also made me feel comfortable. Thanks Justin Baby-Mama

Rating:

5.0

N/A

Rating:

5.0

Awesome customer service

Rating:

5.0

faster service

Rating:

5.0

The site was conveniently located and self return was easy. I put my key in the #1 return slot. No reflection on the site, but I wish I could have been prorated for returning the vehicle a day before.

Rating:

5.0

Hanna was extremely polite and helpful while picking up the truck.

Rating:

2.0

Storage was not what I was expecting at all.

Rating:

5.0

The staff was so amazing. My daughter is a college student and the staff walked her through each step. They were very welcoming and accommodating. Great Job! Great Customer Service!

Rating:

3.0

apparenlty picking up your trailer around 3:00 makes a world of difference. when I have picked them up over lunch (12:00-1:00) it always takes at least 1.5 hours. go at 3:00 and its 15 minutes, as it should be.

Rating:

2.0

It’ looks awful and barely has soace

Rating:

1.0

I was referred to this location but nobody was here. Tried calling and got no answer. Finally got a hold of someone from uhaul and had to rush over to another location because I had movers waiting for me. Almost screwed up my whole day. Why reserve at a location when you know nobody would be there?

Rating:

3.0

That the staff be more aware of check-outs when leasing vehicles out and making sure the vehicle is awarded to the correct customer. My not paying attention to these details, I was overcharged a mileage fee for someone else’s mileage causing my bank account to be overdraft by $946! I wasn’t happy with this!!! And still mot convinced that the extra $800 changed by them is correct either. Their record don’t show this transaction but my bank says it was drafted from my account. As soon as I get my statement I will be back to claim if it is wrong!!!

Rating:

5.0

Very efficient. Rep explained everything and very knowledgeable. Rates were affordable

Rating:

5.0

N/A Service was good

Rating:

3.0

I ordered a dolly with the U-Haul and they didn’t supply it to me after I paid $12 for it so I had to leave everything with the help of my family because they didn’t supply a dolly, Also, the lady at the register was a little rude And being smart with us

Rating:

5.0

Both ladies that helped me with my trailer were friendly and very helpful

Rating:

1.0

I paid for 4hrs and it took them 25 min for them to get the truck out from in between other U-Hauls so we could start moving our stuff.They said it had a half tank of gas un it was well under a half tank.The staff was was not the friendly at all niether.

Rating:

3.0

I reserved my car hauler trailer through the U Haul app. Upon arriving, a rude female employee informed me that there were no car hauler trailers in stock... WHILE I WAS LOOKING DIRECTLY AT 2 OF THEM. I kindly pointed out that there were 2 parking together... she commented "THEY ARE NOT IN OUR INVENTORY." Luckily a very kind gentleman informed her this wasn't really an issue. She looked less than pleased to have to actually do any work. The kind gentleman hooked the trailer up for me and was very helpful.

Rating:

5.0

Excellent service

Rating:

4.0

Jazz was awesome

Rating:

2.0

I had to load the dolly on the truck myself it wasn’t on there when i came to pickup the truck. They seemed very unorganized i dropped the truck off at 11:30 and was told they would send me an email after the check back in, someone called me at 2:30 asking if i had brought the truck back. Then again at 6:45pm someone was calling me asking about the dolly that i left on the truck as instructed. Very unorganized very all over the place i probably won’t be renting from this location again.

Rating:

5.0

Friendly staff

Rating:

2.0

Key for lock missing, called and had this noted with the 24/7 number. Lightbulbs in the furniture pad bag from a previous user. Was assisted very kindly on pickup though.

Rating:

5.0

Everything washed good at the drop off location. The two lady's at the drop off location were pleasent and answered my questions.

Rating:

4.0

Very helpful and cheerful people, very pleasant place, for a storage facility

Rating:

5.0

Professional and friendly

Rating:

2.0

The gas tank was left at 3/8 of a tank and I was held responsible to replace it to a half of a tank. When I tried submitting a picture to the site as proof it would not register. When I returned I explained the situation to a nice representative and they said that I would NOT be charged for fuel after I filled it to the spot that I was left with. Will not be using this location again.

Rating:

5.0

Great staff and easy process! I have used this location since 2014. The only uhaul location I will continue to use!

Rating:

3.0

We rented the 5 x 8 covered trailer with the following information: AV 4040C with Oklahoma tag CU-2834 You should take this trailer out of service. It is beat up and has holes in it. Also, It doesn't pull straight. While driving it, I constantly had to fight to keep the car straight. also, if it hits a bump it starts wiggling so hard you have to slow down to under 50 mph to get it to stop. My guess is nobody has toild you. well now we have. If somebody tries to rent me this trailer again, I won't take it and will make sure the next review is appropriately corrected. In fact, I won't rent any more trailers with roll up doors. From now on its only the side swing double doors for me. That is how bad that trailer was.

Rating:

5.0

It’s always a pleasure. They have great customer service and a friendly environment.

Rating:

4.0

Nothing

Rating:

5.0

Great all around experience

Rating:

5.0

Ayerie help through my rental great help!

Rating:

3.0

Cundo uno hace la entrega devén ser más Atentos

Rating:

2.0

Had an appointment that seemed as if that was pointless, the customer service guy was rude and told us we could just go somewhere else. Horrible customer service

Rating:

5.0

I would recommend this one to anyone.

Rating:

4.0

Nice people - very genuine!

Rating:

5.0

The time spent in attending to some customers tend to be too long. Sometimes some customers have issues with payment processing and then keep other customers endlessly on the queue

Rating:

5.0

كل شيء عندكم جيد

Rating:

1.0

Bad costumer service special on Sunday the treat like dog come this way go the other way the First Lady come this way no that way after she talk the other person look I’m going the the bathroom she lived me from one person to other even she asked sorry somebody go help you

Rating:

4.0

Good overall experience but the truck windows were so dirty I could hardly see out of them

Rating:

5.0

Hannah (I believe was her name) was having a tough day but made sure to prioritize support for me and got me out the door very quickly. Can't be happier with the quality of service.

Rating:

3.0

So I really didn’t know the miles for real for wat I needed to do but I think the miles shud hv been explained to me more and I wud have said stretch it out a lil more...so not knowing that made it more money then wat it supposed to hv been and cost me more to the point i did not hv extra for!

Rating:

4.0

Have staff walk out to help customer find the truck.

Rating:

5.0

Salesman was knowledgeable and helpful.

Rating:

4.0

Make sure the heat is functioning properly before renting a vehicle.

Rating:

5.0

All good

Rating:

5.0

Excellent customer service.

Rating:

1.0

Seem like they have too much going on and not real helpful.

Rating:

5.0

Service is THE BEST! Thank you. Service and Customer support is what brought me back to this location, and UHAL.

Rating:

5.0

The team at U-Haul was very nice and Respectful. I would definitely go back to them. I would recommend anyone that needs to rent a U-Haul to go to 911 West Gate City.

Rating:

1.0

Did not know anything

Rating:

3.0

The young lady in the office is very rude and disrespectful. The online check in process was very easy however I’d appreciate if you offered a training class to teach your workers how to communicate with others. It’s a given to treat people with respect especially if no one was rude or disrespectful to you. I don’t know if jazz was having a bad day but she completely ruined my experience. Considering we were moving our deceased grandmothers belongings the last thing we needed was the unnecessary mistreatment form jazz. An apology would be greatly appreciated if not I truly hope someone speaks to that young lady and stress that her manner and demeanor towards customers was unprofessional and disgusting.

Rating:

4.0

Good experience, thanks

Rating:

5.0

Can’t think of anything. This was my first time renting equipment and everything was great.

Rating:

4.0

Smoothest transaction I’ve had at this location. Had no wait, equipment was an excellent condition. Desk staff was very pleasant and friendly. Return was equally as good. Big change from previous rentals.

Rating:

1.0

Ireturned the uhaul with the same amount of fuel and was still charged for fuel!!! 1 damn gallon of fuel

Rating:

1.0

The over charging for mileage after you return the truck 3 days later absolutely hidden fees . You tell them you’re going in the same zip code in the city of Greensboro and they put 20 miles which you goes over and they charge you extra, it’s a set up to me and everyone was complaining about it , and ill they say us if you don’t pay you will never be able to rent there again , they don’t have to worry about that because I definitely will not rent there again

Rating:

1.0

Terrible customer service. Took me 40 minites to pick up trailer. Girl on personal Phone call while trying to help me at the same time. No awareness at all.

Rating:

2.0

It took me almost 30 minutes to change the storage unit size because the young lady that was helping me wanted to talk to her other co-workers and eat her bojangles. Then there was another young who kept interjecting into our conversation to make snarky/ smart remarks. I had also mentions to the lady that I need to move in a large L couch and didn't mention to me that the stairs were metal and on wheel. Making it almost impossible to get the couch in there. The storage building also smells like old pee. Never getting a storage unit here again.

Rating:

1.0

This place should be condemned. Full of rats, homeless people, and literal garbage. Filthy. Jammed door. Absolutely disgusting and incredibly unsafe. I would never leave a personal item here. Let alone walk into this building by myself!

Rating:

5.0

Very helpful and great communication with the customers!

Rating:

5.0

Great staff. We rented a truck twice, and two months of rental. Both times were during the very first weekend of the month. They had lines backing up, but never slowed down, and kept grinding away until we all got what we needed. Uhaul can be very hit or miss in the customer service department - they were consistently good to me. Thank you!

Rating:

3.0

The app needs to reflect the store true hours. There is truly a conflict of interest in regards to this issue.

Rating:

2.0

I had a reservation for a storage unit and it took over an hour for the cashier to figure out how to do the transaction. It was a huge waste of my time

Rating:

5.0

Thank you to the staff.

Rating:

2.0

I tried to contact them for several weeks about this unit before moving out of state but no one ever returned any of my messages. They then proceeded to harass me about the unit once my card was no longer on file (I removed the card due to not being able to get any help from them and the situation I was in). I know there was a brand new bed frame, mattress, box spring, and flat screen tv in the unit so I honestly refuse to believe that they only made $5 after the sale of it. Just shady all around and I don’t plan on paying them anything.

Rating:

5.0

The rating in for Mr. Donnell. He had the patience of Job. He showed us our storage unit and correct lock for it. We were grateful for his patient assistance. Should we need UHAUL again we will wait for Mr. Donnell. Please upgrade you computer response. Thanks Brenda Patterson

Rating:

4.0

The location is in need of some major upgrades, very outdated. However, the staff was more than friendly, professional and willing to help which made me overlook some housekeeping/conveniences I'd normally not ignore.

Rating:

5.0

I always rent there and been doing it for years I just love the location and never had a problem with the staff, so again I will be going back every time to rent and now I have a storage there and I will be there a lot so Thank you U-Haul you have a friend in me Brenda Mitchell Greensboro NC

Rating:

5.0

Justin, Reggie and the rest of the UHAUL UNCG team members went above and beyond the standard level of service to help me store some items the day my father passed. I’m very grateful for how they stepped in to support me through the stress and confusion we had to navigate.

Rating:

2.0

The storage unit I had reserved online was full of furniture upon arrival. I was transferred to a more expensive unit without being made aware that the unit costs more money. The place is understaffed, every time I came in it seemed like the staff was bothered by doing their job

Rating:

2.0

While the facility is equipped with good locks, lighting, and cameras, there is a damaged U-Haul truck and a considerable amount of debris next to loading dock. From their comments, it was evident the staff believe the debris to belong to an unhoused person, that he uses the damaged truck for storage, and they are accustomed to this. The unhoused person entered the storage space while I was vacating. While the interior was clean, there was broken glass littering the loading dock when I arrived. Given the availability of more-secure storage in the area, I would not recommend this location to a friend, at least not without sharing my experience.

Rating:

1.0

want informed i had to storage my things on a 2nd floor of a storage:.: but we got it done

Rating:

1.0

Unit was not available when arrived they had to send me to a different location which was inconvenient no apologies or understanding

Rating:

5.0

The 2 gentlemen who opened on 04/13 was very professional nice and courteous. They were extremely helpful in helping ne with my storage as well. The 911 w gate Blvd store. Highly reccomended

Rating:

1.0

Your staff are so rude and unfriendly

Rating:

5.0

I have had always had a good experience working with Uhaul from rental trucks too self storage, the staff have always been 95% of the time very friendly and knowledgeable about the functionality of their work place. Thanks for the help at a very much needed time.

Rating:

4.0

It was a good place to storage my things, even though I wasn't aware of the storage space until it was time to pay for it. But it was good service. Thank you.

Rating:

1.0

Justin is very rude and un profesional the worst part is I’m homeless and kept in touch he still put my unit in action

Rating:

1.0

I came there it was about 6 the man said that he was let me have more time than I went back there to load my stuff up he put me upstairs on ladder so I am 55 years old and I am disabled that is dangerous and then I moved my stuff and I saw roaches all over the place climbing out of people's storage and then the guy came back and said oh yeah I'm almost finished we say yeah we're gonna have a couple of pieces left and then he brings his black big black guy there and he um He did not introduce herself He did not introduce herself he just came in and said yeah I got to leave and come back tomorrow that I was in the 7th o'clock so you cannot get your store unit at the 7 o'clock I think that is unfair

Rating:

2.0

The customer service was great but there were cockroaches and water bugs in the units which was pretty disgusting especially when you’re leaving your things there for a period of time.

Rating:

5.0

Reggie was SOOOO helpful and kind

Rating:

5.0

Thank you for your help in securing storage for my daughter

Rating:

2.0

I been getting charged for a storage I never used the seal is still on the unit I never broke it because I didn't like how the storage building look and it wasn't secured. I felt like my stuff wouldn't be taken care of in that storage facilities for it to be a climate control unit. Everytime I try to go to store to turn in key card it's always a long wait and the gentleman wouldn't just let us drop off the key card so my card been getting auto charged monthly $49.99 which I found out they from customer service that shouldn't been happening if they walked their units and saw I never took off there ziptie and never put my personal lock on. I will try and turn in key card again next week but I most definitely wouldn't recommend this climate control unit.

Rating:

1.0

Arrived to turn my truck in at 8:30 am. Storage manager wasn’t available or anyone who access to let me get my unit I reserved the evening prior. I was told to hold on to truck until I get a call back and that was at 10:45 almost 11:00. I missed important business meetings that day and damage had already been done to me. I would like to be compensated.

Rating:

5.0

Appreciate u service

Rating:

3.0

It was clean enough I just have a phobia of spiders and there were a lot in my unit . Luckily my neighbor came with me & killed the spiders for me !

Rating:

3.0

The manager at the location where I stored my belongings was not friendly at all. Matter of fact he was somewhat rude. His staff on the other hand were very professional and professional.

Rating:

5.0

Thank You From deep down in the splashing, dashing, restless sea that is I ❤ For Everything. Team U-haul saved the day to the rhythm of A Tribe Called🧚‍♀️🎶🌙🌚✌📦🗃🧃🕊🌹Phife 4 Life, we hear when we clean hearts, hands, house, vehicle, schedule, soul with Janet J, Q-Tip & the one called🌹Garnett Silk. Everyone I had an exchange with there (in the past two days, bottom of the 9th/crunchtime in Operation: Move-Out while you figure life around, in & out & above the call of duty) so far was kind, patient, professional, informative, detail-oriented, respectful and thorough. 2 days in a row, different team members at 911 W. GATE CITY Greenboro, NC location took good care of me at 2 minutes before 7pm closing time. Really truly appreciate the whole squad going above & beyond. Think Everyone there deserves to be recognized as life coaches & get a nice surprise financially as well as fun! (Maybe a pizza party with raffle prizes & games, the awesome Marvel movie theater and/ or staff outing while the southern weather is perfect in autumn?!!!) ❤😎😷🤿🎭Operation: GameRoomzDay!🏀 🌟 🤩 Yay, Yhsh see you are appreciated!💜 🍀🌈 💰 🍯🐝 🌳 🏡 🌲 ⛲ 🖋🌼🦋 🌻🌹💐

Rating:

4.0

The Representative was helpful for determining the size of the unit for my needs

Rating:

1.0

When I first moved in, I had to drive laps around the building to try to find where to unload my trailer because the directions from the front office were so poor. It wasn't until I found someone working in the back that I had better instructions and was shown how to access my unit. I was also told that I had to have the lock that U-Haul sold but saw several units with different locks, which meant I was clearly lied to. There were several times my access card failed to open the door, despite following the proper steps. The "loading dock" door routinely failed to close, leaving the facility unsecured. Items such as carts and the ladder (which was not easily moveable) were routinely left in the hallway, making it difficult to get to my unit without risking injury. When I'd ask the staff for assistance, I'd be met with an attitude like I was an inconvenience. Overall, the services I received was a ripoff for the price I was paying. I'd sell/donate everything I own before I stored with U-Haul again.

Rating:

3.0

They told me it was climate control but I had mold growing on my couches and my clothes stink very bad there was no light in the storage room so I could barely see it needs to be updated because clearly it was false advertisement and I could have went somewhere else

Rating:

1.0

The general manager rented my storage to someone else...and they had to give me another storage unit.

Rating:

1.0

We had a good experience with you all up until we moved our things from your facility. We moved out in January 2021 even rented a truck from you all to do so. We have received text messages, emails and phone calls until March about late payments on the storage. I even called to talk to someone to tell them that we were no longer there and they said something was wrong with their system and it kept contacting old customers and he would fix the issue. Spoke with someone else and told her that we had been long gone, she informed me that we couldn't have moved out the correct way because they didn't have record of it, even though we rented the truck from them to move the stuff. They kept asking was the unit empty and was the lock gone. Of course both of those things had happened, but why didn't they know that and they work there. Needless to say I will never rent a space from this facility, way to much confusion once you have moved.

Rating:

2.0

The front desk associate got be lost trying to find my locker and acted shocked when I had a free month because of my trailer rental even though I showed her the reservation email and pulled up with it. She also didn’t explain how to access the facility to get to my locker. The one working the yard was more helpful.

Rating:

1.0

The gate never worked properly. The card i used to swipe didn't always work. The clerks behaved as though someone was interrupting their nap when I walked in to ask for assistance. Not friendly at all. Uhaul should prorate. I moved out the same day I was charged for a full month of renting.

Rating:

5.0

The lady at the front desk was very cool

Rating:

2.0

I expected more from U-Haul. The upper lever units are terrible to store heavy furniture as it is only a unit on top of another like a high locker. It was after the fact that I was informed that these lockers are mostly meant for college students with limited belongings. I barely got 1 bedroom set in the lower unit minus the mattress set. I was very disappointed. The only reason I gave the second star is due to the help staff. I would not recommend this particular site for storage for houses.

Rating:

5.0

The staff was nice, friendly, and answered a lot of questions.

Rating:

5.0

Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.

Rating:

5.0

The staff was always helpful and friendly.

Rating:

5.0

Very helpful people, storage space great

Rating:

5.0

Great experience

Rating:

2.0

I would like to arrange time to speak with the assistant branch manager. I was very displeased with my most recent visit to the site.

Rating:

5.0

Very professional and informative.

Rating:

5.0

I really enjoyed working with Josh. He has excellent customer service.

Rating:

5.0

Thank you.

Rating:

3.0

I had some major hiccups in the process of moving out, major misinformation that caused me some issues. I've always had great service with uhaul and this time I was extremely disappointed.

Rating:

5.0

The entire process was smooth, from getting a storage unit to ending my contract for the storage unit. I didn't have any problems.

Rating:

1.0

My reservation was for a unit that wasn't available when I arrived. I had to wait 40 minutes for the manager to talk to me after walking past me six times. To be told that my reservation didnt matter.