Staff was very friendly and attentive.
MICHAEL OCustomer Reviews for U-Haul Moving & Storage at University Square
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The front desk staff were great and the unit was perfectly clean.
Robert B | First ImpressionsExcellent customer service
Robert T | First ImpressionsReceived excellent service
BRIAN SLos mejores
virginia m | Overall ExperienceSo friendly and helpful even though they were extremely busy.
Gail N | First ImpressionsKeep trucks clean
CLIVE GIt is a big location. Easy to find parking. Staff is very friendly.
JUAN RI had a worst experience with U-Haul container from location as it was raining, cold and my container was not ready at promised time when I went there, and I have to went like three times after that, just because it was not ready, As promised time. Even at first, they told they can’t even do it and later on, they ask me to come after two hours because one of the employee needs to go to the bank, this is worst kind of experience. If you can’t ready the things on the time, why you promised you want separate call for that promise, Email for that promise, and in reality, things are completely different. I paid huge amount for this container and just because of your one mistake, leaded me to miss my flight and to reschedule all things further, as I have to came there, three times just to load my boxes as it it was not ready when I went there first.
Nilaybhei PVery Nice And Clean 👍🏼
Silvia v | Overall ExperienceLoved the drop off station. Made it super easy
THEODORE PThe place is very clean and well lit.
Jane B | Overall ExperienceGreat experiance
Frank LGood job
PAUL KGuys there were nice and professional coming and leaving MA. Thank you.
DAVID GNotify us that the truck does not have a USB charger for cell phone or a ramp!
MICHAEL KAmazingly. Very helpful, kind and knowledgeable. Moving isn’t always an easy thing to do, but the different staff made it so much easier and hustle free. I will continue to use this facility in the future and I recommend you do the same! Happy moving folks!!
Nicolas D | First ImpressionsOur things were safe and secure in a clean and well lit space for over a year. Thanks!
Brae A | Overall ExperienceThe only thing that I have to say is that there is a mice problem. Even though the facility is very clean, and I had all my things in bins and my winter tires in black bags the mice broke through those black bags. They’re trying to find food or something, but I never had food in there. And that’s the only thing that I have to say because my droppings and urine of mice can be detrimental to human health.
Ruth g | Overall ExperienceExcellent staff
victor t | First ImpressionsMy stored furniture came out in excellent condition
jeff m | Overall ExperienceKeep it up Good services to mankind
FRANCIS DSebastian was wonderful.
EILEEN MI had to ask them to switch my van because I was very dirty coffee everywhere even the second vehicle that I was switched was better that the previous one but still dirty. I feel the employee there are not doing their job and not one is supervising them I will leave you a very bad review in google
WAHIB AClean secure as should be, staff friendly an helpful
Matthew L | First ImpressionsI went to go pick up a box truck and trailer at the Worcester, ma location. The dolly had no straps on it. So had to grab another one from a different location 20 miles away then drive back to Worcester that ate up 40 miles of my allotted 164 miles. I was charged 3 extra miles because of your mishap. I was double charged for the car dolly, still haven't had a cancelation email, refund or anything
EMILIO RThe facility is well secured and everything but some people I realized were hanging out at the place. I believe, a lot can be done to achieve that goal. Overall, it was a great experience.
PETER B | Overall ExperienceYour guy was very good at his job. Very professional and well knowledgeable.
FRANCISCO RFriendly, efficient, shown how to access building very easily.
Steven S | First ImpressionsThe staff was super helpful! The van was stuck In a snow bank, and they all came to help me get it out. They went out of their way to make sure that there was no damage to the vehicle while doing it as well. 5/5 would come back here.
Rute V | First ImpressionsMy only suggestion would be to clean the snow from the vehicle. That was a hassle that the roof was not brushed off.
Mark VGreat customer service from the young Beiber kid, he knows his shit, give him a raise.
Kevin OIt took an hour to receive my truck rental. The first truck I was given was not clean - cleaned it myself. Once I cleaned it, it was discovered it was on ice and could not be removed from the lot. We then went through 3 trucks because they were all stuck on ice. When I finally received the truck I used for the move, it was not clean yet again and the associate cleaned it for us. Once we left the lot, we realized the truck had absolutely no gas in it and was on E. I understand weather conditions can play a factor, however, we picked up in the afternoon and even reserved the truck so everything should have been taken care of. Overall all the worst experience I have had at haul
CALVIN CI know it may seem like a lot but at least have someone clean up the ice around the truck in the parking area
DARRELL WThe receptionist, Sebastian was incredible
GODLOVE NFranco and the team are a great asset to the Uhaul family. Always class A service!
john pSuper easy process and the facility and truck were so clean. Everyone was friendly and it was a breeze in and out!
Brent BI have used this location before for small truck rentals and for the installation of a hitch for my car. They did a great job on the hitch and I will probably return for a hitch on my new car. The truck I rented this time was definitely aging. Driver's seat was all beat up, the sun visor didn't work (it was a sunny day), and the passenger side mirror would not adjust properly. If I had to do it again, I would have asked for a different truck. However, I was running a little late and it was incredibly cold so I just wanted to get going. The counter service was very good at check in and they came out to greet me when I returned it so A+ to the employees.
JEFFREY CI was disappointed to learn that U-Haul does not consider military service worth the consideration of any discount. So many veterans have given so much for this country. It reflects poorly on U-Haul as a company. The employees I dealt with were embarrassed by this.
Charles AExcelente !
BERNARDO SThe van was so dirty like never been cleaned in the history of the universe.
Sharlo BThe customer service at the Uhaul in Worcester was fast convenient and courteous. I give them 5 stars!!
shon f | Overall ExperienceThe staff at this particular facility at 44 Hammond st (University Square) are always friendly and knowledgeable. Makes it the superior Uhaul center in the greater Worcester area.
Stephen M | First ImpressionsEXCELENTE SERVICIO MUCHAS GRACIAS
GUILLERMO R | First ImpressionsCustomer service should be a real person ..Not and App or voice on a phone call when trying to pick up my rental...Stop having the customer chase down the truck they need. By switch my pickup up location multiple times..Never again Uhaul..I'm done...This was my First and last rental With your shitty customer service
CHAD MSandra made this horrendous move so much more acceptable. She was so pleasant and accommodating.After an equally awful experience in your Framingham site; I had just moved here and had 2 10’ units and the facility flooded. I’m still opening boxes with moldy contents. I’m a glutton for punishment aren’t I. Judith Irwin. jibluis1@gmail.com
Judith I | Overall ExperienceSerious Mice infestation. 90% of my things were thrown out.
Carlota T | Overall ExperienceExcelente!
BERNARDO SExcellent
PETRA AKeep the good job
STEVEN KLove this U-Haul excellent service
ROBERT TGreat service. Very helpful.
SEBASTIAN R | First ImpressionsLove this u haul best one around great workers
ROBERT TThomas was wonderfully helpful and provided superb customer service.
Angela CThe staff here has been consistently helpful, knowledgeable, and friendly. I've been here seven or eight times this year alone, and not once has my experience been less than wonderful.
David DEverything was great
KARLINE DEs excelente, es limpio, seguro , mis cosas nunca se dañaron si cojieron ningún popo de animales ,ni mal olor . Lo recomiendo
lisandra p | Overall ExperienceI really appreciate the attentiveness of all the staff there.
ali a | Overall ExperienceGreat place for storage And decent price.
WILFREDO M | Overall ExperienceService was friendly and very helpful
COREY PAll of my stuff was covered in rat and mice feces also dead caucuses. I had to throw half of my stuff away because it was disgusting. I am not happy and would not recommend to anyone.
george L | Overall ExperienceStaffing consistently superior customer service eve. In busy times and bilingual.nice group.
CHRISTINE TPlease, pardon me for not remembering your name, but the gentleman that helped me was very knowledgeable on what I needed and very professional and courteous.. I would gladly rent again from Uhaul at this location. Thanks very much for your time and assistance. Happy holidays.!
HOWARD VNo comments
RUBEN GWhen returning truck we were confused. It said for equipment stop here but it was for truck too??
Anthony PThe staffers there were very courteous
DERRICK AOvreall, good experience.
JAMES STop me agtadou
William PThe staff very knowledgeable and pleasant, helpful in many ways .. will come back when moving again .. thank you !!
dawne G | Overall ExperienceGood experience. Tganjs
EVERETT AEverything was nice and clean
miriam f | Overall ExperienceNothing Everything was excellent, thank you.
RAFAEL EAngela Diaz was great! Thank you
YAMILISA RI had no intention of vacating my storage, however I found dead rodents in my storage boxes, roaches and rodent feces on my personal items. When removing my items after deciding this was not okay (I pay to have my items secure and not contaminated) I became aware of the smell that is now taking over my vehicle. Nothing can be saved and it’s truly sad to see personal items damaged.
april l | Overall ExperienceI am so happy with your services. I recommend to others and come again.
martha m | First ImpressionsI was a bit disappointed that when my son accidentally put his belongings in the wrong (and larger) unit that the original manager seemed ok with honoring the price of the old unit did not make a big deal about it. (We actually didn't understand it was a larger unit). Then the new manager came in, never notified us, but went back and re-charged the rent paid with the increased amount of larger unit. If he had notified me, I could have switched units mid-summer and saved $100 at least. Not nearly as nice or communicative as the old manager. Too bad. Our mistake, but again, I didn't understand what had happened until it was pretty much time to return to school and terminate the rental.
Katharine S | Overall ExperienceWe rented a unit for my daughter’s college things from May-August. When she moved in in May, there was a male individual in his unit on the 3rd floor listening to music, making noise, sitting in his unit, seemingly treating like his home. Her female friend and her felt extremely uncomfortable and unsafe. I (her mother) returned with her in August to pick up her things and experienced the same situation/behavior from the same unit. We both felt extremely unsafe and scared being alone on this floor with this individual who was being loud, disruptive and acting strangely in a storage facility—and we could not believe this was happening for the 2nd time in 4 months. I informed the kind staff member at the desk at check out, but how is this allowed to happen in the first place? I’m asking for a partial refund for the lack of security and safety that we three females experienced in your facility. Thank you.
Ann S | Overall ExperienceHours available should be 24 hours
JOE R | First ImpressionsThe place was clean and my stuff was in good condition after about 3 months. Moving out was hassle free.
Marissa T | Overall ExperienceExcellent and good people
Wandaliz A | First ImpressionsVery professional and easy to work with
Nichole l | First ImpressionsFrancisco was great! I did the reservation on line and wanted the one month free of storage. The first person to wait on me said I would have to download the app to get the free month. The website asked if I wanted to do it all online or in person. I picked in person. The first person that waited on me said you can’t get the free month if you don’t do it online. Why does the app ask then? She then referred me to Francisco who very kindly honored the offer and was extremely helpful. We would definitely use u Haul again. Thank you! New Creation Christian Church
Jane B | First ImpressionsThe guy on the desk was very helpful
Talha A | Overall Experiencepolite helpful people
Roger M | First ImpressionsThe young lady at the front desk (short haircut) was very helpful and respectful. She was also clean in appearance. Overall pleasant experience with her.
Sheree M | First ImpressionsOne of my units was a half unit, I called when I moved in my furniture but could only put one thing in the storage unit. I was suppose to be paying half the price but was charged full price the whole time. Not the fault of the location as they explained they couldn’t help it’s corporate. Very disappointed calling corporate.
Amanda C | Overall ExperienceOne of my units was a half unit, I called when I moved in my furniture but could only put one thing in the storage unit. I was suppose to be paying half the price but was charged full price the whole time. Not the fault of the location as they explained they couldn’t help it’s corporate. Very disappointed calling corporate.
AMANDA C | Overall ExperienceFranco who worked the front was so sweet and helpful with my moving process! I will recommend this specific place and my boy Franco every day!
Samantha G | Online Move InThe payment to high God bless you
Jessica G | Overall ExperienceCamy gave us an amazing customer service. Her way of giving so much respect and the fact that she speaks Spanish is a huge part of the reasons we will be back if we needed. We can recommend the facility 100 percent. Thank you Camy. GOD BLESS YOU ALWAYS.
ROSANNA A | Overall ExperienceI was charged 2 months of rent, while I only used 1 month! I sent an email with a complaint and no one responded! The opening hours of the place are very bad and when I managed to speak to an employee they didn't solve my problem! Unfortunately I lost over $150!
Marcio A | Overall ExperienceDidn’t tell me you were auctioning off stuff and moving me out a week before my due date!!!!!! Rat poop dead rodents, a pipe bursted open right above my unit and damaged everything. I took photos and told the worker and he said nothing. Worse storage ever!!! I can’t believe U-Haul did this to me I’ve been a customer since 2021!!!! I didn’t move out and I still don’t understand why I was sent this form!!!
ERICA C | Overall ExperienceGreat staff great people. Yeah, I love the help.
Kyle F | Overall ExperienceThe storage unit was infested with mice and unfortunately all of my items in the storage unit were contaminated and had to be thrown away. I would not recommend this location as it will ruin all of your items while paying to keep them secure. It is simply not worth it. The staff was very helpful though!
Summar R | Overall ExperienceGreat management, very informative and helpful
Nathaniel C | First ImpressionsYou guys made it super easy for me to come in, get what I ordered, and out the door with no issues and questions from how clear everything was. Thank you so much!!
MARK C | First ImpressionsMy first time renting a unit and the guys at this location made it so easy.
Leanne M | Overall ExperienceVery good
Newton M | Overall ExperienceGood job
Seth B | Overall Experience5 estrellas en atenciónes / servicios y precios
Manuel A | First Impressionsgreat experience!
nhan n | First ImpressionsClean safe place to leave our belongings. We had to move out of town and were not there frequently. Each time we went to move things back it was an easy to access and our things were secure. Thank you
HEATHER S | Overall ExperienceNot clean. The mice had pee and poop all over my stuff. They ate my clothes. They ruined more than 90% of my belingings
Katie M | Overall ExperienceGood representative service and good customer service self me with respect and dignity thanks much
Seth B | First ImpressionsEverything was good
Nilda R | First ImpressionsIt was a pleasure working with antonio and staff . Quick easy transition. Highly recommended
Joseph R | First ImpressionsI wish online availability for furniture dolly and blue quilt blankets were actually in stock and accurate as it said.
EMANUEL O | First ImpressionsDon’t know how much can be done but a lot of my belonging had mice poop and urine on it
Alex P | Overall ExperienceWe have used this facility a few times. It is close and I think the people are nice. However, we live out of state and we can never get anyone one the phone or answer an email. I called several times each time I was on hold for over 60+ minutes and never talked to anyone. My emails were never answered. Its incredibly frustrating to not get through to ANYONE living far away. Because they handle truck rentals too I get the long wait times... but why not answer an email. Unfortunately, because of this last experience we will not return.
CORAL M | Overall ExperienceCheck out went great. Fast, efficient. Thank you! Check in (3 months ago) took way too long. We had reserved the room months ahead of time, but the process once we arrived to store belongings was arduous and time-consuming. Please streamline that part of the experience.
ANN S | Overall ExperienceFacility is great and staff is very pleasant and helpful. Would totally recommend. We stored college stuff for the summer.
Valeria N | Overall ExperienceEveryone was exceptionally cordial, knowledgeable, took enough time explaining everything I needed to know. Received spontaneous, knowledgeable, friendly help on phone, in person, behind the counter and one on one with personal human kind responses. Thank you for making a possibly irritating chore a pleasant as can be experience. Start to finish. Laurie R. 8.12.23
Laurie R | Overall ExperienceGood good place we use it again
Mark R | First ImpressionsThe staff sucked and was mostly unhelpful. I had to double pay almost every time. I had to cancel my storage unit and move out almost right away. The staff failed at communicating with each other and each one said something different almost every time. Very much a waste of time and money. I warn about this location to everyone I know. 0/10
desiree w | Overall ExperienceStaff was friendly very helpful.
Iris A | First ImpressionsI didn’t get his name but the man at the front desk (he was African American, maybe in his late 30s-early 40s with locs) managed both service desks, the pick up/drop off lot and customers ringing the storage intercom by himself during a rush and did so seemlessly and professionally. I was very impressed with his ability to multitask and provide excellent customer service.
Honor M | First ImpressionsIt's a shame that the outside of the building there's so many needles around it that we have to watch where we're walking and really not cool that I saw a rodent running down the hall from my storage unit and inside my storage unit there was a rodent bait box
Linda A | Overall ExperienceThe staff and Managment made my day! I'm about to become homeless I looked everywhere and anywhere for a storage facility in my price range all day! No luck I ended up at uhaul for 1 last try and these amazing people saved my day! And I now know my stuff will be safe secure and it put my mind at ease!
Emerlinda M | First ImpressionsI was charged $50 more than my reservation because they gave me a unit on a different floor and then said they couldn’t change it.
Evelyn G | Overall ExperienceBryan was amazing and hilarious! He made the whole process easy and quick.
Leanne M | First ImpressionsI received the letter yesterday stating that I owed for past due payment and that it was going to auction if I didn't pay it I called asked to speak with the head person there Sandra the person that answer the phone said I can make a $300 payment and my storage unit would be fine I I just had to wait for Sandra to call back and Sandra never called me and now they're saying that I can't purchase my storage unit back or pay what I owe even though it didn't sell at auction which is absolutely ridiculous
matthew g | Overall ExperienceGreat facility
steven k | Overall ExperienceEvery one has been super helpful and kind during this trying time. Thank you U Haul staff!
Jon B | First ImpressionsThank you Franco! So very helpful!!
Carla C | First ImpressionsAll was good..thank you
Diane S | Overall ExperienceYou guys should keep the good Job
steven k | Overall ExperienceSmooth and easy, courteous staff.
Bobby J | Online Move InThis facility charged for a unit that was no longer rented. This is unacceptable. Christina told me she had taken my card out of the system and I would not be subject to autopay. Three days later my card was charged even though I had moved and closed my account.
JENNIFER A | Overall Experiencethe only problem we had was the mice.
Daniel R | Overall ExperienceI did enjoy storing my stuff there until the mice decided to make it unpleasant for me causing me to move my things out.
Charity E | Overall ExperienceThank you
Loida D | Overall ExperienceI didn’t move in
MYRTLE O | First ImpressionsGracias muy bien tratada y facility tnku
Dimarie M | First ImpressionsGreat staffing and help at this location. Everything went very well. Just needs to get the extreme abundance rodent situation under control.
Alice H | Overall ExperienceAll the workers there are great! Ike (manager) is amazing! He’s so great and it’s always fun to chat with him and with Jody. The guy that adds hitches it’s great too! Everyone there is so helpful. I’ve never moved before as an adult, so this whole process has been overwhelming. They gave me great advice, useful tips and I never once felt judge like I had at other places before. I rented all my trucks and most of my supplies. I appreciate them so much! They have made this transition a lot easier. I highly recommend this location! They’re amazing and will help. The storage unit was secure, the lock was sturdy and it was really easy to use. Easy to open and easy to close. It helped a lot. I searched all over to find a unit that had good ratings and wasn’t always being broken into. I like that some of them were temperature controlled or heated. They showed me the different sizes, so I was sure the size I picked would fit everything. Thanks for being patient with me. I’ll be back for another truck soon to finish moving everything. You all are rockstars. Thank you!!!
AprilMarie S | Overall ExperienceStaff was helpful but more staff needed. On several occasions we needed someone to help us and had to wait for the staff to help several customers ahead of us. This wouldn't normally be a problem except that each customer needed 10-15 minutes of staff time. Once we got up to the desk, the staff was very helpful.
Jonathan S | Overall ExperienceThe guy who helped me was awesome.
Rosalyn R | Online Move InGood and very helpfull
Holly D | First ImpressionsGreat and safe place. Staff will go above and beyond with any questions and concerns. Thank you again for providing such an exceptional service.
elaine I | Overall ExperienceNice people. Clean facility and secure. Great central location with plenty of parking.
Jacqueline C | Overall ExperienceI use the Hammond Street U-Haul storage facility here in Worcester Mass I would not recommend this facility there was too much rodent droppings in my unit when I cleaned it out there was a dead mouse they need to do more spraying. From 2/22 to 11/22.
APRIL H | Overall ExperienceUhaul emailed my ex husband after I told them to remove his information from my order (I don't know how his info was even on my order) because I moved to MA from GA to get away from him because he stalks me and now he knows where I am. The person I spoke to apologized and told me to get a protective order
JODIE M | First ImpressionsI will come again
FRANK A | Overall ExperienceI was grateful that I received a call the other day from Franco , checking to make sure that I had emptied my storage unit. It seems that no one had canceled my unit after it was emptied. Once again Franco was on top of it. He saved me from paying for an empty unit.
Donna O | Overall ExperienceThe staff were exceptional. I can't thank them enough for their support during the storage and my ultimate move.
DANNY H | Overall ExperienceGreat experience and ease to use, Upon taking everything out I noticed a lot of mice droppings on my unit around the area where my boxes were, close to the walls on my unit, I realize the staff is not to blame for this but I can't overlook what happened either.
Victor O | Overall ExperienceChristine was excellent! The whole process was smooth and she explained everything. The facility is very well maintained and easy access! Will definitely recommend this facility to a friend!
Johanna O | First ImpressionsHad an issue with storage rental prices. The manager fixed it quickly and efficiently.
JENNIFER A | First ImpressionsTara was excellent! She helped us find the right size storage for our needs. Never pressured us into something we didn't need and was super professional!!
Stacy L | First ImpressionsWe stored some furniture and other smaller household items over the spring/summer prior to another move, and the facility and its staff were great. The place was clean and the staff helpful and professional. Shout out to Mr. Neill who helped us finalize our checkout!
James S | Overall ExperienceOverall, renting storage space was easy and convenient. They put out critter traps in each unit, but I did notice that there was a good bit of rodent poop on the floor on my unit that accumulated over time.
Julia K | Overall Experiencethey never have enough car to make the move and when you go to the office they tell you to look for the car on the other floors when they have to do that because they are the employees
Ismael F | First ImpressionsMuy limpio
andelin g | First ImpressionsClean great service Wonderful hours Very easy access and Multiple access points
HEATHER S | First ImpressionsStaff at Hammond st are friendly and great to work with.
Jeffrey M | Overall ExperienceGreat employees were very helpful
Felix S | Overall ExperienceGreat, clean, easy-to-use storage space with wonderful and helpful staff.
Arthur S | Overall ExperienceWish we had 24 hour access.but overall a good place to store your stuff.
joel m | Overall ExperienceIt would be nice to have access to the sliding doors after 7:00. Because of work hours you can’t always get there earlier.
Donna O | First ImpressionsYa need more carts, that’s the only improvement but I’m sure customers lock them in their units so 🤷♂️ Besides that, your store/service was awesome
SEAN K | Overall ExperienceContinue with the good job and thanks.
Barbara W | Overall ExperienceGuy was a fantastic General Manager to work with!!! Definitely refer my people to his location!!!
Daniel R | First ImpressionsLocation and Employees Are Amazing🙂😊
WILLIAM M | Overall ExperienceTodo fue muy bien me gusto muchísimo Buen servicio, trato y volvería a rentar por Ustedes otra vez les estoy muy agradecida Gracias
Migdalia P | Overall ExperienceThe customer service there is very good every one knows there service and go beyond to help the customer. Thanks guys .
clarissa a | First ImpressionsThe girl that did my reservation with storage went beyond to explain to me and showed me. Great worker she very knowledgeable. Wish I knew her name. Thank you.
clarissa a | First ImpressionsWe were very pleased with the friendly and helpful service we received throughout our use of the facility. We particularly appreciate the excellent customer service by Huy Nyugen, who was always responsive to our questions and concerns. He made us feel truly appreciated as customers. The one problem we had was evidence of the presence of mice in our unit. We understand this problem has to do with the urban setting, and undoubtedly with those unit renters who do not follow the rules of not keeping foodstuffs in the facility. However, Mr. Nyugen was very responsive to our concern and called on staff immediately to clean our unit of mouse droppings. We also appreciate the rodent-control box which was in the unit, which I believe definitely helped. Overall we were very happy with our experience at the facility. Having it available made our lives much easier getting our new home settled. Thank you!
Kathleen K | Overall ExperienceThe employee from u haul John in hammond st worcester mass was really helpful in 7/1/2022 helping me or fixing the problem with my storage unit that I have since 2/26/2021 because they put a lock on my storage saying The other employee Who was working in font desk also that day ( Mr Huy)that I have a balance but it wasn’t true cause i got all my record and also my storage was in the computer as a vacant but it was also false cause I pay the month before and a I got everything inside my storage and also got the record to no balance so they open a new account as a new customer ..thanks John for you good customer service and helping me and founding the problem 0r mistake in the computer..
Rubén T | First ImpressionsPlease can I drop off your van by tomorrow July 2, 2022
AGNES S | First ImpressionsUhaul always my favorite place thank you very much Uhaul company are the best
MARIE P | Overall ExperienceVery friendly helpful respectful and all the staff were very nice and very professional with costumers.
Hector S | First ImpressionsAll around a great experience and the manager will go out of his way to help meet a customers needs.
Ashley G | Overall ExperienceThe staff there was very friendly and attentive. Kind all around. And very informative. Would recommend 10/10
WhitneyA C | First ImpressionsThey are very nice people
JOHN O | First ImpressionsThe staff at uhaul was professional and courteous.
Richard P | First ImpressionsHad to close out my unit due to an infestation of mice. Had to throw away a $200 night stand table because it was completely covered in mice urine and feces. Never again will I use U-Haul for storage or truck. I’d rather store it in a cardboard box outside and take a bus.
Alexis C | Overall ExperienceThe staff are great people and helped me out when the unit I rented still had a lock on it. I had problems reaching the location by phone a couple times when I was having trouble with payment and securing my unit, so I definitely recommend resolving all issues in person. Otherwise, I highly recommend this UHaul to others - clean, well lit facility in a great location with kind and helpful employees!
Jessica S | Overall ExperienceStorage facility itself is excellent.......when you can access it. They've trimmed the hours from 24/7 to 7a-7p most days, which makes loading or unloading after work most days unfeasible. Beyond that, and much more infuriating, is the fact that the self-access door is usually some sort of inaccessible. Either the door itself is locked (even during hours, you have to go find the office people and have them unlock it), or the computer system is broken and therefore the self-access key reader doesn't work, in which case you STILL have to go find the office staff and ask them what's what. Rarely a smooth experience here. Storage is fine, but a bit of a headache.
Blair M | Overall ExperienceHuy was awesome, very courteous and business like. Thank you.
david m | Overall ExperienceThe general manager Huy, Josh and everyone here was nothing but amazing, kind, helpful and I just can’t thanks then enough for being freaking amazing!!! I would recommend them in a heartbeat to anyone. Give you guys a pat on the back because you are killing it !!
Genesis C | Overall ExperienceJosh was great, made it easy to use the storage facility Thanks Josh!!
david m | First ImpressionsThe first storage I had on the 4th floor (not climate controlled) the roof leaked into my storage and I had some mice dropping in the unit. The GM (Jennifer) was super helpful this time- she moved me to the 2nd floor, the general manager charged me the same as the previous unit I had which was great because it was a nicer unit on the 2nd floor and closer to the elevator. She was super helpful and went above and beyond for me. I didn’t go check on my stuff for about two months, when I went to clean it out this past week there was mice dropping every where in the unit causing me to have to throw somethings away which is very frustrating as I moved everything to the second floor in hopes of it being a better unit especially with the climate control. I had mice droppings stuck in the tape of my packed boxes and dropping all around and inside my daughters toys and all over my wooden table, etc. I wouldn’t recommend the storage site to anyone as two different floors I had similar issues and all I got the day I officially moved out was “sorry” and they took the full rent payment from me even though my stuff and my kids stuff were ruined yet again. We lost some belongings from the issue in the first unit and now we lost more of our belongings. I always paid my rent and if it was late I always paid it before it ever went into default status. Clearly there’s a rodent issue in the building that needs to be addressed. And the fact that I was charged for the full month after I brought the issue up to not one but two workers and both times only got a “sorry” .. not once did anyone ask how can we fix it? How can we make this experience better? I tried to be hopefully in keeping the unit and giving uhaul my business, I’m not sure if the GM left and if the building is under new management now but I will say this past visit to the facility was not a great experience at all.
amanda e | Overall Experiencestore staff are rude call me dumb because forgot to take the lock off
Jessenia A | Overall ExperienceThe staff was very helpful and they took good care of me. I will always want to do business with them.
Prince W | Overall ExperienceBien
SAIRO B | First ImpressionsThe guys there were very helpful and very professional thank you
Jessica L | First ImpressionsExcellent place and OUTSTANDING staff. Always with the willingness of giving you the best service.. Positive Recommendation Create and put some flyers at the entrance of the storage areas, something to encourage uses to No leave trash or unwanted things around. (No everyone has the common sense in picking around after themselves).
Maria S | Overall ExperienceIm fell very satisfied with the service thank you very much.
Alta G | First ImpressionsI truly love it. Really appreciate it!! Very reliable service.
ANTOINE R | Overall ExperienceSimeone should answer the phone when customers need assistance. But other than that everything is fine!
Rosa V | Overall ExperienceNational reservation was not available at designated location. Took long to resolve. Had to pay movers an additional $750. Problem with your moving company also. Never made it to assist with my move after broken commitments. Really awful experience.
AARON J | First ImpressionsAngela is. Very nice and sweet it was pleasure to have her help us thank you
HOWARD S | First ImpressionsVery helpful and pleasant staff
Jennifer R | Overall ExperienceAwesome please best experience
angel S | First ImpressionsLa persona que me atendio fue muy abierta para darme detalle sobre El storege y quede fatifecha con El Lugar ella es UN exelente ejemplo para otro stores como empleada muy amable le doy un 100 El nombre de la empleada Angela Diaz gracias por su attention
DAISY A | First ImpressionsI will recommend to anyone.
ANTOINE R | First ImpressionsI was very impressed with the facility and staff. O recommend this place to a friend and she literally switched from her previous storage facility to this one
Anamarie O | First ImpressionsI'm 65, and I have used storage facilities several times over the years, as my job frequently had me relocating throughout the country. BY FAR, this U-HAUL Facility has been THE BEST I've ever used. I was continuously impressed by how clean the facility had been kept, and the convenience of having an elevator (which was ALWAYS working properly whenever I need it) and a very well-lighted facility provided great value for my money spent. The CLIMATE CONTROL throughout THE YEAR was superb. I HIGHLY RECOMMEND this facility.
romolo c | Overall ExperienceCan't reach staff on phone.
ANANT N | Overall ExperienceBuen trato
Herminio C | First ImpressionsMy move in experience was great , trucks smells clean 🙌💯💯💜amazing !
Yashira S | First ImpressionsThe employees were so kind and helpful. Surprisingly good experience. Highly recommended.
Naomi W | Overall ExperienceThere were billing issues in the beginning. The autopsy system was not working.
Shanice J | Overall ExperienceIt goes with saying that customers drive a business but if this business is not as hard working then sometimes things don’t work so smoothly. All I can say is that this facility will be highly recommended to anyone & everyone considering all employees are courteous, respectful, more than accommodating, professional as well as taking the entire experience to the next level of comfort and ease was refreshing. No I am not an employee, I am however a recent customer who was homeless and treated with the utmost respect including helping me out in many different ways throughout the process. I always felt like Family and welcomed regardless of the day or situation, that is very hard to come by these days. If the rating went higher they would get 10 out of 10 from me! -JC-
JUSTIN C | Overall ExperienceVery friendly and supportive front office staff
Philip G | First ImpressionsNot easy to remove ziptie on storage unit deadbolt with bare hands. Please have a cutter available in building or let clients know to redirect this and bring their own cutter
Abhinav G | Online Move InThe facility is extremely clean and the staff is super friendly.
ARLI V | First ImpressionsExcellent job
Barbara W | First ImpressionsIn cell place is not very cleaned, but satisfiable.
Zongyao l | Online Move InBest customer service! Everyone is super friendly, helpful, and respectful. Used the UHaul service on Hammond St for a year and I have no complaints. Everything is clean, well maintained, temperature controlled, convenient location, and good access hours. Moreover, it felt like a safe environment. Move out was fast and easy.
Brian C | Overall ExperienceStaff was well respectful step by step gave me directions to my storage and information on how to get into the facility
Carlos B | First ImpressionsJenniffer Rivera was extremely helpful, professional, and cheerful. She dealt with computer problems while still allowing us to get our rental van and our storage space as quickly as possible. Thanks very much.
Michael S | First ImpressionsGood personal and kinds.
edwin r | First ImpressionsVery well job and poly
Carol F | First ImpressionsVery helpful and convenient to use. Enjoyed my storage unit. The ceilings are a little higher than is useful but the spaces are great!
Aaron B | Overall ExperienceBest experience!
matthew g | First ImpressionsThe facility was clean and secure. The staff was always helpful, especially the manager, Jennifer Riviera.
lois g | Overall ExperienceVery please with service and professionalism
Sandra S | First ImpressionsThe best of lo mejor
gualberto c | First ImpressionsExcellent company .. excellent Management and staff ! Congratulations for this spacious and beautiful site Best on your business María T Siemaszko Beautiful Souls Inc.. stepping up 4 men program .
Maria S | First ImpressionsThe place is kept well and clean that’s one of the things I like and the and the staff was very helpful I will recommend it to my family and friends keep up the good job
WANDA S | First ImpressionsSouth elevator makes a sound when going up to 4th floor that makes you think you're about to die.
David H | Overall ExperienceThe staff was very friendly and helpful when I moved in (despite it being a very busy day). When I moved out, the staff was extremely helpful and it was very smooth! Thank you.
Soumya V | Overall ExperienceThe staff was knowledgeable, friendly and VERY professional. The facility was clean and extremely convenient for customer access and use. As a senior citizen, the whole process was easy and stress free. I am new to Worcester (3 weeks now) and this purchase has been one of the most rewarding and delightful experiences I have encountered thus far. In these rough and tragic times, kudos to your staff and management for maintaining continuity, professionalism and hospitality.
romolo c | First ImpressionsThank you again...everyone was so nice and helpful!
Annmarie R | Overall ExperienceShe was very professional
LUIS G | First ImpressionsI loved Jeniffer Reviera's service. A wonderful service. She's a thousand. Thank you very much Jenni you are the best.
Susan R | First Impressionsthe customer service is amazing.
Emil M | First Impressions😃Best customer service in Mass .⭐️⭐️⭐️⭐️⭐️
Robert P | Overall ExperienceThe staff here is great and goes above and beyond. When I arrived to the facility to check-in for my storage unit, the gentle man outside greeted me and offered to help with my rental as I also had a truck to return. I originally booked a 10x10 unit but changed my mind last minute to a 5x10, and they were very accommodating. There was a computer issue that caused me some delays but the manager exceeded my expectations and stayed after hours to resolve the issue and made sure I was able to get into my unit. Moving can be stressful and exhausting. Jennifer Rivera was understanding of that and made my experience better by being friendly, professional, and accommodating. I look forward to my next visit.
Patrick G | First ImpressionsSome water damage, but not enough to say it was a in any way bad experience.
Jake J | Overall ExperienceThis facility was exceptionally clean. The staff was friendly, professional, helpful and knowledgable. Thank you!
shelley d | Overall ExperienceJenniffer was super helpful and very kind. The customer service area is extraordinarily clean and well organized. The storage facility and units were also very clean and the prices are reasonable. They have carts for you to take up the elevator and move your things easily.
Brian C | First ImpressionsThere wasn't 1 time it was an easy to go process but when you guys want to add fees and random charges you would harass me to get it done. Poor job guys!
anna r | Overall Experience2nd time I used this site to rent a van, plus a storage unit. Excellent all around service and facility.
Richard P | Overall ExperienceDrive-in to the bays for unloading was very convenient. We have moved our college students in and out of storage several times over the years. This was an easy move to a great clean location.
julia b | First ImpressionsSandra helped me get everything set up. She was fantastic and a really big help. I highly recommend working with her and this U-haul.
Clayton C | First ImpressionsGreat staff and thank you so much for assisting during a stressful time!
Marcella A | First Impressions