Customer Reviews for U-Haul Moving & Storage at University Square

Rating:

5.0

Great staff and nice trucks

Rating:

4.0

Good drop-off experience.

Rating:

1.0

When I turned in the truck they did not check it in when I was ther I had to call for the final bill thay would not check it in till thay found the keys thay missed place not to happy with them

Rating:

4.0

Muy buen servicio desde que me lo entregaron asta que lo entregue

Rating:

5.0

Rent

Rating:

2.0

Maybe because it was the end of the month but I got there on at 10a did not get seen until 10:23

Rating:

5.0

Nice - Clean - very friendly. It was easy.

Rating:

1.0

the gas meter does not work properly. i follow the turn off and on to calibrate but i ended paying 5.00 dollar more and gas. I feel you you needed to reimburseme

Rating:

5.0

Thank you! Very helpful

Rating:

4.0

I have dropped off here before and like this location, it is clean, personnel are friendly, and it is right near a gas station for easy fill up before return. When I tried to reserve truck on-line it didnt show this location as an option, and I had to call u-haul directly (& then when i went to pick up my truck, they still had it wrong!). If you are doing a one way rental and have a mileage cap, it is important to be able to choose pick up and drop off locations! Esp in cities like Worc that have many low overpasses that could make getting to them directly difficult. This location also sells almost anything you would need for your move

Rating:

5.0

This was not the pickup location I signed up for. Instead uhaul should have help troubleshoot the original location I was trying to pickup rather than moving me to a further location and charging me more. Website didn’t work for 24/7 pickup or the app. Best part was being on hold for 15 minutes and a rep saying I see you didn’t pickup your truck then describing I was on hold waiting to get it unlocked to which he said I would have to rewait in the queue or pickup at this location. Then he said he moved the reservation to which this location didn’t have the reservation or a truck available. This location was fine but overall pick up experience was awful and would never recommend truck 24/7.

Rating:

5.0

The side view mirror

Rating:

4.0

While the U-haul lot itself was almost 5 I had to give it 4 stars because of the location and the process when you return a truck after hours. Because I had to stand outside taking pictures in the parking lot after dark,even though there was a well lit park next to the facility, people were arguing and yelling profanities in that park, I just wanted to get out of there, but I had to spend time taking pictures and answering questions before I could even drop the key in the box, and the location of the key box was the only part of the building that was not well-lit. Also our truck did not come with a dolly, but when questioned about breaking the green strap I could only answer yes or no and not applicable was not an option. And yes, I realized that last statement has nothing to do with location. However, I had no other way to give my input into an overlooked question.

Rating:

5.0

N/A the counter guy was professional and answered all my questions about the vehicle and billing. I was confident when i left and returned the vehicle.

Rating:

5.0

Great management, very informative and helpful

Rating:

5.0

The cashier lady was very nice and friendly this was my second time having her and she always has a positive attitude

Rating:

4.0

stuck side door. I was frustrated to find out that they knew my van had a hard to open side door yet rented to me after me talking about all that I needed to load. I am an active 72 yo with gray hair. They should have known better. Not good customer service. The door should be fixed.

Rating:

1.0

Overcharged my card for miles and aditional charges gas cleaning etc

Rating:

3.0

Did not have any equipment in the truck and did not return my deposit

Rating:

5.0

It is more of a full service uhaul location. They have longer hours, convenient location half a block from gas station, personnel were helpful and friendly

Rating:

5.0

Very nice vehicle. Clean and good In the snow.

Rating:

5.0

The gentleman that assisted me was great. He was pleasant and went offer everything with me.

Rating:

5.0

Seamless. Tech was good. Happy wth experience. They could have shoveled off truck after snow storm. Wasn't fun having to do it myself.

Rating:

4.0

The vehicle was low on fuel when I picked it up. There was also a bag of trash in the box. Neither were big deals but it was less that perfect.

Rating:

5.0

There isn't anything you need to change. The staff at this location was amazing from customer service to acknowledgement sizes in what truck to rent.😎 I would recommend this location to anyone they know how to treat people Thank you Trisha

Rating:

4.0

The mobile check-out process was difficult and confusing. The bar code was not clearly identified or labeled. The truck, location, personnel, and return check-in was excellent.

Rating:

5.0

You guys made it super easy for me to come in, get what I ordered, and out the door with no issues and questions from how clear everything was. Thank you so much!!

Rating:

5.0

My first time renting a unit and the guys at this location made it so easy.

Rating:

5.0

It's my second time renting and they always doing a great job they explain you everything it's fast and the workers are great people I really recommend this place to everyone

Rating:

5.0

Poor notetaking, because there was a lock on the back of the van and the people on that shift that sent me out with the truck knew it was a lock on it from the previous driver, but then the next day I got a call from whoever worked in that shift, asking me about my lock it was my

Rating:

5.0

The first location (Shrewsbury St/Belmont st) had a truck with a flat tire. The crew was fantastic, booked me another truck at a nearby location and genuinely felt bad about the issue. The new location had everything ready and quickly got me on my way. Can't say enough about a company that makes things right when they start out wrong.

Rating:

3.0

This is the second time I have rented from this location where the "furniture trolleys" and "appliance 2 wheeler" which were included in my order request were not available on the day of pickup. Don't understand why UHaul cannot send confirmation ahead of the pick up date stating items ordered are not available.

Rating:

1.0

It took two hours to finally figure out how to get the key out because support kept telling me I have to press in the code and I kept telling him it’s not a code as the padlock and then I had around for the van the truck I got in the truck and it was smelly I sat in the seat and part of the dashboard fell out onto my knees and I had to push it back in. I took a picture of it. The back door on the gate is busted, so it was hard to turn because one of the rollers was broken off also the Padlock on the back wouldn’t open and the passenger door won’t open. The people that came to help me move had to get in the door on the other side and when I came back to return it all it was kind of a process it wasn’t simple. Also they charge me for 10 miles. I don’t believe it was 10 miles Because I went to my house and back to the storage unit that was down the street from Hammond and that’s only I think it was about 2 miles each way so I went 2 miles home 2 miles back downtown and to drifted off. It should be 5 miles at the most , I think there mileage was wrong my mileage was 142335.This was the mileage when I started. Also, the vehicle didn’t shift correctly.i can see s picture

Rating:

4.0

This location was much bigger than where I picked up. Also very convenient as it is a block away from a gas station so you can make sure you replace the gas. There are several underpasses around this location so you need to make sure larger trucks will clear. Personnel were very efficient and professional.

Rating:

5.0

Very good

Rating:

5.0

improve adequate staffing.

Rating:

3.0

I returned the truck with same gallon levels as they gave me and also with miles less than what they estimated before handing over the keys to me. Also I returned the vehicle before the estimated time of return. But they charged me additional $26 dollars for a reason I am not sure. Being a first user I am completely unsatisfied with service offered to me.

Rating:

3.0

Check your trucks, the rental that i acquired had frozen rotten eggs and an awful smell because of that. And even maggots really disgusting.

Rating:

3.0

Bueno no tengo que comentar to esta muy bien

Rating:

5.0

Personas there were really human and work with I really appreciate it the help thanks a lot

Rating:

5.0

Good job

Rating:

5.0

I never take the time to leave a review! I didn't get his name,but the gentleman that worked the front desk on 12/10/2023 on Hammond st in worcester ma. Was excellent!!! He went above and beyond to make my first rental experience from u-haul THE BEST!!! FROM THE MINUTE I WALKED IN AT 10:00AM,I WAS GREETED WITH A WHAT CAN I DO FOR YOU ATTITUDE!!! HE WAS VERY ATTENTIVE TO ALL MY NEEDS,ASWELL AS CONCERNS! I ASKED HIM WHERE TO PARK MY PERSONAL VEHICLE, WHILE I UTILIZED MY RENTAL EQUIPMENT? THAT MAN TOLD ME:PARK IT IN FRONT,SO I CAN WATCH IT AND MAKE SURE IT'S SECURE! I HAVE NEVER HAD SERVICE LIKE THAT IN MY LIFE!!!!!!!! THAT MAN IS A ASSET TO YOUR COMPANY!!!!! I WILL NEVER GO ANYWHERE ELSE FOR MY MOVING NEEDS,BECAUSE OF THE SERVICE THAT MAN PROVIDED!!!!! I RENTED STORAGE FROM CUBESMART,I WISH I WOULD'VE WENT WITH THIS LOCATION!!! MAKE SURE YOU LET THAT MAN KNOW HE'S ON TOP OF HIS GAME!!!!! THANK YOU U-HAUL!!! SINCERELY MR.TYRELL K. WILLIAMS!!

Rating:

4.0

As was the case the last time I rented a truck from this location, the customer service reps were great. Always very helpful. The problem is the condition of the trucks. My truck had a cracked windshield, a cracked side mirror, and a lot of body damage. I understand it’s hard to keep up with every little bit of body damage these trucks incur. But trucks with broken windshields and mirrors, should be pulled out of service, until those things get fixed. That seems like a huge safety issue.

Rating:

3.0

Good

Rating:

5.0

No comments everything is good

Rating:

5.0

Great crew both pick up and drop off.

Rating:

5.0

5 estrellas en atenciónes / servicios y precios

Rating:

5.0

Excellent experience and easy to access

Rating:

5.0

The truck smelled like cigarette smoke, but other than that, everything was excellent.

Rating:

5.0

Your not always going to make everyone happy!!! However my husband and myself have been very pleased with the equipment and service at Uhaul at University Square, Best experience with renting and the most exceptional customer service from Zachary and Brian. Thank you all Uhaul employees at University Square 44 Hammond St. Worcester MA 01610 Continue your greatness!!!

Rating:

5.0

Staff very attentive and helpful

Rating:

5.0

great experience!

Rating:

5.0

Normally I have trouble with uhaul in general pain in the ass, ur app. Sux. But today was perfect very quick and easy

Rating:

4.0

The cargo van was excellent but I have one major problem with how it was cleaned. The floor, the brake pedal, gas pedal, and the step up had a shiny treatment like Armor-All and was extremely slippery like grease. The grip of my trail shoes was negated and my foot slipped off the pedal several times making any travel very dangerous. Conditioners and cleaners that make the floor and pedals slippery are a hazard and if an accident had happened there would have been terrible consequences.

Rating:

5.0

Employees, especially Franco, is very professional and very knowledgeable and quite helpful!!

Rating:

5.0

The Counter Lady Manager was very helpful.

Rating:

5.0

Clean safe place to leave our belongings. We had to move out of town and were not there frequently. Each time we went to move things back it was an easy to access and our things were secure. Thank you

Rating:

5.0

There’s nothing to improve on. Everything went smoothly thanks to you guys, my moving nightmare is over thank god!!

Rating:

5.0

The two employees on my day of pickup/drop off were excellent. Both were professional and made the process go smooth as glass! They were both personable and easy to chat with. Moving always sucks but they made this portion of the process great!

Rating:

1.0

Not clean. The mice had pee and poop all over my stuff. They ate my clothes. They ruined more than 90% of my belingings

Rating:

5.0

Good representative service and good customer service self me with respect and dignity thanks much

Rating:

5.0

Everything was good

Rating:

5.0

It was a pleasure working with antonio and staff . Quick easy transition. Highly recommended

Rating:

5.0

I wish online availability for furniture dolly and blue quilt blankets were actually in stock and accurate as it said.

Rating:

3.0

Don’t know how much can be done but a lot of my belonging had mice poop and urine on it

Rating:

3.0

We have used this facility a few times. It is close and I think the people are nice. However, we live out of state and we can never get anyone one the phone or answer an email. I called several times each time I was on hold for over 60+ minutes and never talked to anyone. My emails were never answered. Its incredibly frustrating to not get through to ANYONE living far away. Because they handle truck rentals too I get the long wait times... but why not answer an email. Unfortunately, because of this last experience we will not return.

Rating:

3.0

Check out went great. Fast, efficient. Thank you! Check in (3 months ago) took way too long. We had reserved the room months ahead of time, but the process once we arrived to store belongings was arduous and time-consuming. Please streamline that part of the experience.

Rating:

5.0

Facility is great and staff is very pleasant and helpful. Would totally recommend. We stored college stuff for the summer.

Rating:

5.0

Everyone was exceptionally cordial, knowledgeable, took enough time explaining everything I needed to know. Received spontaneous, knowledgeable, friendly help on phone, in person, behind the counter and one on one with personal human kind responses. Thank you for making a possibly irritating chore a pleasant as can be experience. Start to finish. Laurie R. 8.12.23

Rating:

4.0

Good good place we use it again

Rating:

1.0

The staff sucked and was mostly unhelpful. I had to double pay almost every time. I had to cancel my storage unit and move out almost right away. The staff failed at communicating with each other and each one said something different almost every time. Very much a waste of time and money. I warn about this location to everyone I know. 0/10

Rating:

5.0

Staff was friendly very helpful.

Rating:

4.0

I didn’t get his name but the man at the front desk (he was African American, maybe in his late 30s-early 40s with locs) managed both service desks, the pick up/drop off lot and customers ringing the storage intercom by himself during a rush and did so seemlessly and professionally. I was very impressed with his ability to multitask and provide excellent customer service.

Rating:

3.0

It's a shame that the outside of the building there's so many needles around it that we have to watch where we're walking and really not cool that I saw a rodent running down the hall from my storage unit and inside my storage unit there was a rodent bait box

Rating:

5.0

The staff and Managment made my day! I'm about to become homeless I looked everywhere and anywhere for a storage facility in my price range all day! No luck I ended up at uhaul for 1 last try and these amazing people saved my day! And I now know my stuff will be safe secure and it put my mind at ease!

Rating:

3.0

I was charged $50 more than my reservation because they gave me a unit on a different floor and then said they couldn’t change it.

Rating:

5.0

Bryan was amazing and hilarious! He made the whole process easy and quick.

Rating:

1.0

I received the letter yesterday stating that I owed for past due payment and that it was going to auction if I didn't pay it I called asked to speak with the head person there Sandra the person that answer the phone said I can make a $300 payment and my storage unit would be fine I I just had to wait for Sandra to call back and Sandra never called me and now they're saying that I can't purchase my storage unit back or pay what I owe even though it didn't sell at auction which is absolutely ridiculous

Rating:

5.0

Great facility

Rating:

5.0

Every one has been super helpful and kind during this trying time. Thank you U Haul staff!

Rating:

5.0

Thank you Franco! So very helpful!!

Rating:

5.0

All was good..thank you

Rating:

5.0

You guys should keep the good Job

Rating:

5.0

Smooth and easy, courteous staff.

Rating:

3.0

This facility charged for a unit that was no longer rented. This is unacceptable. Christina told me she had taken my card out of the system and I would not be subject to autopay. Three days later my card was charged even though I had moved and closed my account.

Rating:

4.0

the only problem we had was the mice.

Rating:

3.0

I did enjoy storing my stuff there until the mice decided to make it unpleasant for me causing me to move my things out.

Rating:

5.0

Thank you

Rating:

4.0

I didn’t move in

Rating:

5.0

Gracias muy bien tratada y facility tnku

Rating:

5.0

Great staffing and help at this location. Everything went very well. Just needs to get the extreme abundance rodent situation under control.

Rating:

5.0

All the workers there are great! Ike (manager) is amazing! He’s so great and it’s always fun to chat with him and with Jody. The guy that adds hitches it’s great too! Everyone there is so helpful. I’ve never moved before as an adult, so this whole process has been overwhelming. They gave me great advice, useful tips and I never once felt judge like I had at other places before. I rented all my trucks and most of my supplies. I appreciate them so much! They have made this transition a lot easier. I highly recommend this location! They’re amazing and will help. The storage unit was secure, the lock was sturdy and it was really easy to use. Easy to open and easy to close. It helped a lot. I searched all over to find a unit that had good ratings and wasn’t always being broken into. I like that some of them were temperature controlled or heated. They showed me the different sizes, so I was sure the size I picked would fit everything. Thanks for being patient with me. I’ll be back for another truck soon to finish moving everything. You all are rockstars. Thank you!!!

Rating:

4.0

Staff was helpful but more staff needed. On several occasions we needed someone to help us and had to wait for the staff to help several customers ahead of us. This wouldn't normally be a problem except that each customer needed 10-15 minutes of staff time. Once we got up to the desk, the staff was very helpful.

Rating:

5.0

The guy who helped me was awesome.

Rating:

5.0

Good and very helpfull

Rating:

5.0

Great and safe place. Staff will go above and beyond with any questions and concerns. Thank you again for providing such an exceptional service.

Rating:

5.0

Nice people. Clean facility and secure. Great central location with plenty of parking.

Rating:

1.0

I use the Hammond Street U-Haul storage facility here in Worcester Mass I would not recommend this facility there was too much rodent droppings in my unit when I cleaned it out there was a dead mouse they need to do more spraying. From 2/22 to 11/22.

Rating:

3.0

Uhaul emailed my ex husband after I told them to remove his information from my order (I don't know how his info was even on my order) because I moved to MA from GA to get away from him because he stalks me and now he knows where I am. The person I spoke to apologized and told me to get a protective order

Rating:

5.0

I will come again

Rating:

5.0

I was grateful that I received a call the other day from Franco , checking to make sure that I had emptied my storage unit. It seems that no one had canceled my unit after it was emptied. Once again Franco was on top of it. He saved me from paying for an empty unit.

Rating:

5.0

The staff were exceptional. I can't thank them enough for their support during the storage and my ultimate move.

Rating:

4.0

Great experience and ease to use, Upon taking everything out I noticed a lot of mice droppings on my unit around the area where my boxes were, close to the walls on my unit, I realize the staff is not to blame for this but I can't overlook what happened either.

Rating:

5.0

Christine was excellent! The whole process was smooth and she explained everything. The facility is very well maintained and easy access! Will definitely recommend this facility to a friend!

Rating:

5.0

Had an issue with storage rental prices. The manager fixed it quickly and efficiently.

Rating:

5.0

Tara was excellent! She helped us find the right size storage for our needs. Never pressured us into something we didn't need and was super professional!!

Rating:

5.0

We stored some furniture and other smaller household items over the spring/summer prior to another move, and the facility and its staff were great. The place was clean and the staff helpful and professional. Shout out to Mr. Neill who helped us finalize our checkout!

Rating:

4.0

Overall, renting storage space was easy and convenient. They put out critter traps in each unit, but I did notice that there was a good bit of rodent poop on the floor on my unit that accumulated over time.

Rating:

1.0

they never have enough car to make the move and when you go to the office they tell you to look for the car on the other floors when they have to do that because they are the employees

Rating:

5.0

Muy limpio

Rating:

5.0

Clean great service Wonderful hours Very easy access and Multiple access points

Rating:

5.0

Staff at Hammond st are friendly and great to work with.

Rating:

5.0

Great employees were very helpful

Rating:

5.0

Great, clean, easy-to-use storage space with wonderful and helpful staff.

Rating:

4.0

Wish we had 24 hour access.but overall a good place to store your stuff.

Rating:

4.0

It would be nice to have access to the sliding doors after 7:00. Because of work hours you can’t always get there earlier.

Rating:

5.0

Ya need more carts, that’s the only improvement but I’m sure customers lock them in their units so 🤷‍♂️ Besides that, your store/service was awesome

Rating:

5.0

Continue with the good job and thanks.

Rating:

5.0

Guy was a fantastic General Manager to work with!!! Definitely refer my people to his location!!!

Rating:

5.0

Location and Employees Are Amazing🙂😊

Rating:

5.0

Todo fue muy bien me gusto muchísimo Buen servicio, trato y volvería a rentar por Ustedes otra vez les estoy muy agradecida Gracias

Rating:

5.0

The customer service there is very good every one knows there service and go beyond to help the customer. Thanks guys .

Rating:

5.0

The girl that did my reservation with storage went beyond to explain to me and showed me. Great worker she very knowledgeable. Wish I knew her name. Thank you.

Rating:

5.0

We were very pleased with the friendly and helpful service we received throughout our use of the facility. We particularly appreciate the excellent customer service by Huy Nyugen, who was always responsive to our questions and concerns. He made us feel truly appreciated as customers. The one problem we had was evidence of the presence of mice in our unit. We understand this problem has to do with the urban setting, and undoubtedly with those unit renters who do not follow the rules of not keeping foodstuffs in the facility. However, Mr. Nyugen was very responsive to our concern and called on staff immediately to clean our unit of mouse droppings. We also appreciate the rodent-control box which was in the unit, which I believe definitely helped. Overall we were very happy with our experience at the facility. Having it available made our lives much easier getting our new home settled. Thank you!

Rating:

3.0

The employee from u haul John in hammond st worcester mass was really helpful in 7/1/2022 helping me or fixing the problem with my storage unit that I have since 2/26/2021 because they put a lock on my storage saying The other employee Who was working in font desk also that day ( Mr Huy)that I have a balance but it wasn’t true cause i got all my record and also my storage was in the computer as a vacant but it was also false cause I pay the month before and a I got everything inside my storage and also got the record to no balance so they open a new account as a new customer ..thanks John for you good customer service and helping me and founding the problem 0r mistake in the computer..

Rating:

5.0

Please can I drop off your van by tomorrow July 2, 2022

Rating:

5.0

Uhaul always my favorite place thank you very much Uhaul company are the best

Rating:

5.0

Very friendly helpful respectful and all the staff were very nice and very professional with costumers.

Rating:

5.0

All around a great experience and the manager will go out of his way to help meet a customers needs.

Rating:

5.0

The staff there was very friendly and attentive. Kind all around. And very informative. Would recommend 10/10

Rating:

5.0

They are very nice people

Rating:

5.0

The staff at uhaul was professional and courteous.

Rating:

1.0

Had to close out my unit due to an infestation of mice. Had to throw away a $200 night stand table because it was completely covered in mice urine and feces. Never again will I use U-Haul for storage or truck. I’d rather store it in a cardboard box outside and take a bus.

Rating:

4.0

The staff are great people and helped me out when the unit I rented still had a lock on it. I had problems reaching the location by phone a couple times when I was having trouble with payment and securing my unit, so I definitely recommend resolving all issues in person. Otherwise, I highly recommend this UHaul to others - clean, well lit facility in a great location with kind and helpful employees!

Rating:

2.0

Storage facility itself is excellent.......when you can access it. They've trimmed the hours from 24/7 to 7a-7p most days, which makes loading or unloading after work most days unfeasible. Beyond that, and much more infuriating, is the fact that the self-access door is usually some sort of inaccessible. Either the door itself is locked (even during hours, you have to go find the office people and have them unlock it), or the computer system is broken and therefore the self-access key reader doesn't work, in which case you STILL have to go find the office staff and ask them what's what. Rarely a smooth experience here. Storage is fine, but a bit of a headache.

Rating:

5.0

Huy was awesome, very courteous and business like. Thank you.

Rating:

5.0

The general manager Huy, Josh and everyone here was nothing but amazing, kind, helpful and I just can’t thanks then enough for being freaking amazing!!! I would recommend them in a heartbeat to anyone. Give you guys a pat on the back because you are killing it !!

Rating:

5.0

Josh was great, made it easy to use the storage facility Thanks Josh!!

Rating:

2.0

The first storage I had on the 4th floor (not climate controlled) the roof leaked into my storage and I had some mice dropping in the unit. The GM (Jennifer) was super helpful this time- she moved me to the 2nd floor, the general manager charged me the same as the previous unit I had which was great because it was a nicer unit on the 2nd floor and closer to the elevator. She was super helpful and went above and beyond for me. I didn’t go check on my stuff for about two months, when I went to clean it out this past week there was mice dropping every where in the unit causing me to have to throw somethings away which is very frustrating as I moved everything to the second floor in hopes of it being a better unit especially with the climate control. I had mice droppings stuck in the tape of my packed boxes and dropping all around and inside my daughters toys and all over my wooden table, etc. I wouldn’t recommend the storage site to anyone as two different floors I had similar issues and all I got the day I officially moved out was “sorry” and they took the full rent payment from me even though my stuff and my kids stuff were ruined yet again. We lost some belongings from the issue in the first unit and now we lost more of our belongings. I always paid my rent and if it was late I always paid it before it ever went into default status. Clearly there’s a rodent issue in the building that needs to be addressed. And the fact that I was charged for the full month after I brought the issue up to not one but two workers and both times only got a “sorry” .. not once did anyone ask how can we fix it? How can we make this experience better? I tried to be hopefully in keeping the unit and giving uhaul my business, I’m not sure if the GM left and if the building is under new management now but I will say this past visit to the facility was not a great experience at all.

Rating:

3.0

store staff are rude call me dumb because forgot to take the lock off

Rating:

5.0

The staff was very helpful and they took good care of me. I will always want to do business with them.

Rating:

5.0

Bien

Rating:

5.0

The guys there were very helpful and very professional thank you

Rating:

5.0

Excellent place and OUTSTANDING staff. Always with the willingness of giving you the best service.. Positive Recommendation Create and put some flyers at the entrance of the storage areas, something to encourage uses to No leave trash or unwanted things around. (No everyone has the common sense in picking around after themselves).

Rating:

5.0

Im fell very satisfied with the service thank you very much.

Rating:

4.0

I truly love it. Really appreciate it!! Very reliable service.

Rating:

5.0

Simeone should answer the phone when customers need assistance. But other than that everything is fine!

Rating:

1.0

National reservation was not available at designated location. Took long to resolve. Had to pay movers an additional $750. Problem with your moving company also. Never made it to assist with my move after broken commitments. Really awful experience.

Rating:

5.0

Angela is. Very nice and sweet it was pleasure to have her help us thank you

Rating:

5.0

Very helpful and pleasant staff

Rating:

5.0

Awesome please best experience

Rating:

5.0

La persona que me atendio fue muy abierta para darme detalle sobre El storege y quede fatifecha con El Lugar ella es UN exelente ejemplo para otro stores como empleada muy amable le doy un 100 El nombre de la empleada Angela Diaz gracias por su attention

Rating:

4.0

I will recommend to anyone.

Rating:

5.0

I was very impressed with the facility and staff. O recommend this place to a friend and she literally switched from her previous storage facility to this one

Rating:

5.0

I'm 65, and I have used storage facilities several times over the years, as my job frequently had me relocating throughout the country. BY FAR, this U-HAUL Facility has been THE BEST I've ever used. I was continuously impressed by how clean the facility had been kept, and the convenience of having an elevator (which was ALWAYS working properly whenever I need it) and a very well-lighted facility provided great value for my money spent. The CLIMATE CONTROL throughout THE YEAR was superb. I HIGHLY RECOMMEND this facility.

Rating:

4.0

Can't reach staff on phone.

Rating:

5.0

Buen trato

Rating:

5.0

My move in experience was great , trucks smells clean 🙌💯💯💜amazing !

Rating:

5.0

The employees were so kind and helpful. Surprisingly good experience. Highly recommended.

Rating:

4.0

There were billing issues in the beginning. The autopsy system was not working.

Rating:

5.0

It goes with saying that customers drive a business but if this business is not as hard working then sometimes things don’t work so smoothly. All I can say is that this facility will be highly recommended to anyone & everyone considering all employees are courteous, respectful, more than accommodating, professional as well as taking the entire experience to the next level of comfort and ease was refreshing. No I am not an employee, I am however a recent customer who was homeless and treated with the utmost respect including helping me out in many different ways throughout the process. I always felt like Family and welcomed regardless of the day or situation, that is very hard to come by these days. If the rating went higher they would get 10 out of 10 from me! -JC-

Rating:

4.0

Very friendly and supportive front office staff

Rating:

4.0

Not easy to remove ziptie on storage unit deadbolt with bare hands. Please have a cutter available in building or let clients know to redirect this and bring their own cutter

Rating:

5.0

The facility is extremely clean and the staff is super friendly.

Rating:

5.0

Excellent job

Rating:

4.0

In cell place is not very cleaned, but satisfiable.

Rating:

5.0

Best customer service! Everyone is super friendly, helpful, and respectful. Used the UHaul service on Hammond St for a year and I have no complaints. Everything is clean, well maintained, temperature controlled, convenient location, and good access hours. Moreover, it felt like a safe environment. Move out was fast and easy.

Rating:

5.0

Staff was well respectful step by step gave me directions to my storage and information on how to get into the facility

Rating:

5.0

Jenniffer Rivera was extremely helpful, professional, and cheerful. She dealt with computer problems while still allowing us to get our rental van and our storage space as quickly as possible. Thanks very much.

Rating:

5.0

Good personal and kinds.

Rating:

5.0

Very well job and poly

Rating:

5.0

Very helpful and convenient to use. Enjoyed my storage unit. The ceilings are a little higher than is useful but the spaces are great!

Rating:

5.0

Best experience!

Rating:

5.0

The facility was clean and secure. The staff was always helpful, especially the manager, Jennifer Riviera.

Rating:

5.0

Very please with service and professionalism

Rating:

5.0

The best of lo mejor

Rating:

5.0

Excellent company .. excellent Management and staff ! Congratulations for this spacious and beautiful site Best on your business María T Siemaszko Beautiful Souls Inc.. stepping up 4 men program .

Rating:

5.0

The place is kept well and clean that’s one of the things I like and the and the staff was very helpful I will recommend it to my family and friends keep up the good job

Rating:

4.0

South elevator makes a sound when going up to 4th floor that makes you think you're about to die.

Rating:

5.0

The staff was very friendly and helpful when I moved in (despite it being a very busy day). When I moved out, the staff was extremely helpful and it was very smooth! Thank you.

Rating:

5.0

The staff was knowledgeable, friendly and VERY professional. The facility was clean and extremely convenient for customer access and use. As a senior citizen, the whole process was easy and stress free. I am new to Worcester (3 weeks now) and this purchase has been one of the most rewarding and delightful experiences I have encountered thus far. In these rough and tragic times, kudos to your staff and management for maintaining continuity, professionalism and hospitality.

Rating:

5.0

Thank you again...everyone was so nice and helpful!

Rating:

5.0

She was very professional

Rating:

5.0

I loved Jeniffer Reviera's service. A wonderful service. She's a thousand. Thank you very much Jenni you are the best.

Rating:

5.0

the customer service is amazing.

Rating:

5.0

😃Best customer service in Mass .⭐️⭐️⭐️⭐️⭐️

Rating:

4.0

The staff here is great and goes above and beyond. When I arrived to the facility to check-in for my storage unit, the gentle man outside greeted me and offered to help with my rental as I also had a truck to return. I originally booked a 10x10 unit but changed my mind last minute to a 5x10, and they were very accommodating. There was a computer issue that caused me some delays but the manager exceeded my expectations and stayed after hours to resolve the issue and made sure I was able to get into my unit. Moving can be stressful and exhausting. Jennifer Rivera was understanding of that and made my experience better by being friendly, professional, and accommodating. I look forward to my next visit.

Rating:

4.0

Some water damage, but not enough to say it was a in any way bad experience.

Rating:

5.0

This facility was exceptionally clean. The staff was friendly, professional, helpful and knowledgable. Thank you!

Rating:

5.0

Jenniffer was super helpful and very kind. The customer service area is extraordinarily clean and well organized. The storage facility and units were also very clean and the prices are reasonable. They have carts for you to take up the elevator and move your things easily.

Rating:

1.0