Customer Reviews for U-Haul Moving & Storage at University of Florida
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

No había el storage que yo había reservado y tuve que usar unoa mas caro. El storage ubicado en un Segundo Piso con solo accesopor escaleras. Bien difícil pues hubo que cargarlo todo, muy pesado.

Rating:

1.0

My phone calls have never been answered at actual location. Have been to location and place is dark and closed with no one working. I was not told there were no elevators for a second story. I paid for climate control and this building is a warehouse with minimal fans or AC it’s 80 degrees inside and it’s not even summer yet. It took me 20 minutes to find my unit because there was no one there show me and it’s a huge confusing multiple building place with no clear directions. Once I found my unit it does not actually look like 10x5. And there is a giant RaT Bate house taking up a foot of space. This does not look promising!!! And because I live 7 hours away I had no one way to see this in time to cancel and go with another storage facility. Now there are no available units at other locations because college move outs have started. This is a huge disappointment 😭but I am stuck with it. Good thing I got insurance because I have a feeling everything will be molded 3 months from now.

Rating:

3.0

When arriving the attendant requested payment for the first month. When he was informed that we had signed a contract for the truck we were offered first month free on the storage unit. He stated that his paper work/computer information indicated no such arrangement I asked him to have the free first month agreement confirmed by the time we unloaded the truck. By all accounts that has now been corrected. There were ample moving carts to use at the facility

Rating:

3.0

None

Rating:

3.0

The truck I was given was older and broke down about an hour into my move. I was then given the run around by U-Haul customer service from 1pm to 11pm trying to get a replacement truck so my move could continue. The location was not the issue. The customer service was. I would not recommend U-Haul and their services to anyone after how I was treated and neglected. I have tried to escalate my issue twice with no response. Fingers crossed I'll hear something after my third attempt.

Rating:

2.0

The gate was open; saw people coming through or hanging around the area while we loaded our truck.

Rating:

1.0

When I initially tried to get a storage unit no one at the facility was able to enter my info in the computer. I was told to come back the next day. The next day I was issued a unit at another facility, when I returned to the store they wanted to argue that they didn't have accesses to any other units! When it was discovered i was issued a unit at another facility they wanted to figure out how that happened instead of taking care of me! I wasted too much time just trying to get a unit that I was unable to use the truck to move my belongings as needed! I did ask about compensating me for my time, they told me they couldn't do anything about that! Then I received a message days later stating I owed money on my rental. When I went to the store the computers were down! I told the lady this was normal as I was never able to solve any issues on my first visit. I went on to tell her about being issued a storage unit at the wrong facility.... she told me it wasn't possible! I told her what happened and she refused to believe me, literally argued it couldn't happen! VERY RUDE!!!! All around a bad experience!!!!

Rating:

5.0

Thanks Gary

Rating:

4.0

Great staff, and the office was clean. Bathrooms were decent. The storage side was much less favorable. The light in the storage unit did not work, and the nearest access door had only steps up access making dollies harder to bring in.

Rating:

1.0

It was dangerous for U-Haul to rent a unit to me with NO LIGHTING. I had a full truck waiting to be unloaded and had to provide my own battery-operated light to ensure the workers' safety and allow the workers to unload and store my belongings. This delay cost me $350 with the moving company and a half-day in my time!!! Calls were forwarded by the local office to the U-Haul national call center and they were unable to reach a local manager. Their only explanation was that they were waiting for a part, a new sensor. According to another tenant, the lights had not been operational for two weeks. I had rented the unit immediately before I arrived at the local office. They had to have known there was no lighting and rented it to me regardless.

Rating:

1.0

I reserved the truck for a location closest to my home a week before. As soon as I confirmed and paid for moving help, uHaul wanted to shift the rental across town, and I said no. The day before I was supposed to pick up the truck, I was sent an email confirming the truck would be available where I reserved it. When I showed up, they told me there was no truck, and uHaul knew that and always does this. I was given an address to another wrong location. At the second location, I was given a third address, when I arrived there, it was unmanned, even though the hours posted said it was open. I called and spoke with a very unprofessional person that talked to me like I was stupid, telling me to use the app since I booked it with the app. When I finally got the keys to a truck, it was below empty; the first thing I had to do was go to a gas station. I was already an hour behind schedule, with six people waiting for me to arrive with a truck. When I opened the back of the truck, I discovered there was no dolly that I had booked with my reservation and was charged for. After returning the truck with much more gas than was in it when I got I called uHaul; the first person I spoke with transferred me to a local, regional manager number that rang 20 times and then disconnected me. I called back once more, and the person (Maria) was very helpful and understood why I was so upset with my experience, she promised me that I wouldn't be charged for the dolly and would receive at least a $50 reservation guarantee credit on my final invoice. My final invoice doesn't reflect a $50 guarantee credit, and I was charged $7 for a fantasy dolly that made moving boxes by hand a pain in the back. To say the least, myself and six other people and I were inconvenienced during my rental, and will never rent anything from uHaul at any of the Gainesville locations ever again.

Rating:

1.0

Nightmare and I will be calling for a refund of some sorts. Booked in Newberry, FL for pickup at 9am. No trucks, no call to inform me of no trucks. Contact gave me a reservation for Main St location (10miles opposite direction). Arrive at Main St, 1 person working on a saturday and a line. Meanwhile, I have movers scheduled at 10am, for 3 hours, roughly $600. It's now 9:30am. Finally another employee shows up and what do you know, NO TRUCK HERE! Why would Newberry book me with no truck yet again. No I'm sent to 13th street 15 min away. Arrive there and the store is not even open, it's all phone based. Nice if someone told me this. it's now 10:15 no truck. Movers are waiting at the house. Finally after nearly another 30min of madness and speaking with customer service I get a truck. I lost 1 hour and 10 minutes of my movers time. I want UHAUL to reimburse me not only for my missed hours but also the BS I had to go through.

Rating:

5.0

Thank you

Rating:

3.0

The location is fine but the truck are not clean at all. If you are going to have someone use your mobile pickup, you should at least have someone clean the trucks after its returned. The only reason i will not go back or tell anyone else about this location is due to my personal experience. I rented this truck and the inside of the truck had marijuana and tobacco all over the cup holders and the floor of the truck. I also took pictures of this and submitted on the report before and after i dropped this truck off. Then I find out that Uhaul is charging me a 25 dollar cleaning fee for a truck that has never been cleaned. This is the third time I have written this in a review to UHAUL and still no one has reached out to me or responded to anything that I have said. Using the mobile pickup is a joke, I would rather use the time I spent typing and going through the app with someone in person. At least you know someone will be able to see if any drugs are in the truck and probably save someone from getting in serious trouble before leaving the facility.

Rating:

2.0

There was nobody at the location to assist with the pick up of the truck.

Rating:

3.0

Check engine light turned on as soon as I picked up the truck. No one at the facility to assist with the lengthy check in progress. Will probably not use the mobile only locations in the future.

Rating:

2.0

I got there during business hours and there was only a sign to call a number for help.

Rating:

3.0

The app was having some issues with picture taking so that was a little rough when picking up the truck.

Rating:

1.0

Mileage and gas was off in truck and app won’t let you change it. I submitted proof to uhaul and was still charged for wrong mileage, and not just a-little, almost $1000 worth of miles I didn’t drive. Self pickup shouldn’t be an option if you can’t maintain correct information. Bed of truck was also full of glass from previous users. Worst experience ever.

Rating:

3.0

Disappointed that my rental only had 1/4 tank of gas - per the odometer I only had approximately 85 miles to go before empty. Moving is already stressful, picking up a rental truck and finding it to have such a low level of fuel was an unnecessary added stressor.

Rating:

5.0

Need no improvement.

Rating:

5.0

Laken was absolutely wonderful in helping me setup a storage unit and get the truck my turned In after 4 days of travel. Great customer service! TY Laken!

Rating:

5.0

I had problems using the self check-in. Luckily the office was open & the clerk was more than happy to help.

Rating:

5.0

Everything was fine other than the truck being invested with roaches and bugs completely in the driving cabin.

Rating:

3.0

Recommend to drop off truck during working hours

Rating:

1.0

I was overcharged for 3 days when I only had the UhAul for 9hrs

Rating:

5.0

The young lady there was very efficient & friendly. She eventually had to call me to say I had left my sunglasses in the truck. So I returned to get them. Thankful to her for her great customer service and thoughtfulness.

Rating:

4.0

Roof leak, minimal water thank goodness, but great staff, very helpful

Rating:

3.0

I had a pretty good experience minus the fact i had to file 2 claims for damaged Items in my storage unit due to an accident of U-Haul staff. 1 claim has been resolved awaiting for the second claim to be resolved.

Rating:

5.0

Have always liked this location storage we'll keep and clean thank you

Rating:

1.0

For about 6 years, there was no staff on the premises. I could never talk to a real person. About 5 months ago, my unit got broken into. Some guy stole my autographed basket ball by signed by one of the Harlem Globe Trotters and other things like my jewelry that I still have not gotten back. This experience was absolutely horrible. The ceiling is leaking throughout the place which is an electrical hazard. This place is not safe.

Rating:

2.0

N/a

Rating:

5.0

Experience was all-around positive. Easy to reserve, pay, and cancel online. Unit was spacious and clean. Access was convenient, as was the location. Only con was that I did see a roach crawl into another unit while we were moving in. Luckily, all of my things were stored in plastic containers which we shook out thoroughly upon move-out.

Rating:

5.0

We will definitely use this U-Haul Storage Facility or any other one again in the future. Our experience from beginning to move out was always positive. The facility and our belongings were safe and secure. Both the move in and move out went well.

Rating:

4.0

When I was moving in, I arrived earlier than expected and the store was closed to check in and explain how it work.s Should be open 7:30am

Rating:

4.0

It was a self drop so I didn’t see any personnel.

Rating:

5.0

Me bank was awesome went out of his way totally to accommodate our needs we definitely will be bac for future needs staff great to will share experience with friends

Rating:

2.0

Super not well maintained. Holes in the walls, roaches, bad paint…super sketchy and not worth the price.

Rating:

4.0

We reserved a space in March for an end of June move in. When the end of June came, we went into the office to get everything set up, to be told that the unit we reserved was not available. What’s the point of a reservation? Anyway, that’s not this office’s fault, so just make sure you call this office’s line ahead of time to confirm what is available and what isn’t. This office was very helpful in finding us an accommodation any way possible. The only reason I didn’t put 5 stars is because our storage unit’s light was out, but they did tell us that before they rented the space to us, so they are transparent and were only trying to get us SOME space to use so last minute.

Rating:

5.0

Laken and her staff were very helpful I will definitely use the storage facility again Thank you for making my storage needs experience so trouble free Rose Wilson

Rating:

5.0

Excellent customer service. All my questions were answered.

Rating:

5.0

Laken was very helpful and accommodating.

Rating:

5.0

Awesome

Rating:

5.0

i’ve been Leasing storage, therefore two years. Just moved to Saint Augustine and rented a vehicle for my move. Everyone is very helpful and polite. I appreciate. Staff and their service..

Rating:

5.0

Very calm and efficient, Laken was very helpful and professional.

Rating:

3.0

The alignment on this vehicle was terrible almost dangerous. I quickly returned. please don’t put other families in his vehicle to fix it. I was all over the road.

Rating:

2.0

This review is not about the location itself - which was fine, but about the pickup experience, which was miserable. I had selected the Main Street location for my pickup but got a call the day before stating that I needed to use this location which added miles to my trip. The only thing I asked was if the location would be open and was assured it would be. That was false. I had to use the UHaul app to try do the rental. The app sucks. I had to retake the picture of my license 4 times for it to accept it. The location feature wouldn't work correctly and I had to restart app multiple times for it to recognize that I was at the pickup point. The gas and mileage on the truck was wrong. The pickup experience took 45 minutes using the app and my prior experience with the app is why I wanted to go to a place that would be open.

Rating:

5.0

Fast and easy reservation...clerk was very helpful with all my questions and needs

Rating:

1.0

Laken and Philip at this facility were the only good parts of our experience. I booked my reservation in MARCH! In June, I walk into the office on the day of my reservation to sign paperwork and to receive the keys of my storage unit, only to be told the facility didn’t have what I reserved available. What? What is the point of a reservation, then? Absolutely ridiculous and inconvenient experience. I will NEVER be using u-haul again. I hope Laken and Phillip find jobs within a better company.

Rating:

5.0

Laken was great! 10/10 experience

Rating:

1.0

Woman at location office is rude and unprofessional. Drive up unit had a regular door, not a roll-up.

Rating:

5.0

Laken was very attentive and helpful. Thank you!

Rating:

1.0

I was robbed.

Rating:

4.0

Storage unit was broken into.

Rating:

4.0

The app did not allow me to finish key drop off and sent me to home screen. After that I had no record of that trip that I had.

Rating:

2.0

Even though I had made a reservation well in advance, the unit I reserved was not available when I arrived, and I had to get a larger, more expensive unit. Bait and Switch. I felt bad for the front desk staff having to put face forward to a situation they had not created. I will never do business with U-Haul after this. Can’t have this level of unreliability during a moving situation.

Rating:

2.0

We arrived at the facility during posted office hours and the office was closed. We called the 1800 number and there was no answer. Finally we happened upon someone who told us we had to go to another location to sign our contract and get our access code.

Rating:

5.0

I had a great experience at Uhaul. I was greeted. Everyone was friendly and professional. I have used this location before and will continue to do so.

Rating:

3.0

Thanks

Rating:

1.0

You don’t have a choice in using the app because no one will answer phone or be at the location. I called in reservation for one location and they set me for another. It took me over an hour and a half to pick up the truck. Drop off was really easy but you have to take 20 pics before they will close you out.

Rating:

1.0

If zero stars were an option, I would have given 0/5. We rented our unit from you for almost one year straight, and payments were always made on time if not in advance. After this experience, I am actively turning away all friends, family and anyone else who asks from your company. There was zero lightning in our unit, and the hallway where our unit was located had a single lighting fixture in the middle of the 60 unit row, of which only worked about half the time we visited. The hours posted for allowed facility entry wete 7am-10pm, but about half our trips out to try to get into our unit were met with locked doors or broken keypads. All of these times were within posted entry hours. As for security, the reason for us deciding to leave is due to our unit being broken into and some of our furniture items broken as boxes/totes destroyed. I still today have had ZERO notification from U-Haul about this occurrence, and I fully believe if not for the Alachua County's Sherriffs department contacting me directly I would know nothing about it. In talking with some of the other victims, it was discovered that this has happened multiple times in the month of March alone, and we were not notified. According to several of the managerial staff we have no right to know that the facility was breached and our possessions were not as secure as we had been lead to believe. They only contact those units directly affected at the time. Well U-Haul, I am still waiting for my call. I am sure glad I never stored anything too valuable with you, and if I did I never will again. All of this doesn't even bring up the way the "fixed and secured" my unit after the break in. We were assured by the GM Garien Banks that they had a repair tech coming out to fix the door and lock on our unit. As it turns out, that guy was the GM, who decided it was an acceptable way to fix our door by taking the part of the lock that had been ripped right out of the wall, knock the pieces of destroyed drywall off the screws and place it right back into the holes the lock had been ripped out of. TALK ABOUT SECURE FOLKS, if it wasn't such a poor and sad attempt it could be funny. Keep your day job Mr. Banks, handy man is not in your future. I would comment on the rest of the staff, but outside of the day the sheriff was there doing the investigation, I have never once seen a staff member on site. Calling the number provided always was forwarded to another of the Gainesville locations, and if you managed to get someone of the phone the answer to any questions I had was they could only be answered by Mr. Banks, who I suppose was to busy to ever return any of the messages I left for him in the duration of our rental. I sincerely hope this review keeps anyone else from the misfortune of doing buisness with you and your company, I for one never will again.

Rating:

3.0

Truck cab was smoky. A smoker had driven it last! No excuse for 7mpg. It should be known what it is prior. App is useless to checking or out if no cell service!!

Rating:

5.0

Your staff has been amazing during getting set up and moving out. Thank you!

Rating:

1.0

Staff at my location very unhelpful, I knowledgeable SEVERAL times. I smelled a very strong odor of marijuana on Saturday. Even though the door sign listed the store hours, the door would be locked. I will never use U-haul again. Very very disappointing

Rating:

1.0

The virtual check in/check out process was atrocious. Not quick. Not simple. I will not use this process, or probably UHaul again.

Rating:

5.0

Staff was helpful and efficient. Helped to quickly resolve an issue with my key card.

Rating:

5.0

Gary and Julie helped me at the main street location to access the units I bought via auction. Very friendly and helpful. Thanks again for the great customer service! Seth T

Rating:

1.0

First- there was NOT A SOUL AROUND to assist you even though the hours on door indicated they were open at 8 am. Second - the self check in process is ridiculous- I have used a U-Haul self service before and this was overwhelming. Lastly, the front drivers side tire was so bald there was ZERO tred- I took a photo. I returned the truck an hour later because there would have been NO way to safely haul a load. I paid for a truck I couldn't even use- and who do you tell- obviously no one because THERE IS NOBODY THERE WORKING. I would not recommend this location at all.

Rating:

5.0

Improve your website to be more customer friendly

Rating:

1.0

The unit was abysmal — mold/mildew permeates the air, there were two rat traps in the unit, and the door was barely more secure than a pantry door in a residential home. This facility should be permanently closed. The staff person I reported this to sounded amused with my level of concern about the unit.

Rating:

4.0

Wish that the maps of the flooring plan were easier to follow. I wanted a outdoor unit but none were ready or available at the time.

Rating:

2.0

No one in office to answer my questions.

Rating:

3.0

The lights unit do not work. I noticed that when I was moving in and had to work from a flashlight. There is no outlet to plug in a drop light so I'm pretty much working in the dark. The manager says someone works those problems but I didn't get a specific time or appointment to make the unit available to get the lights fixed.

Rating:

5.0

Keep it up

Rating:

3.0

We arrived at 4 and office was locked and no note and no one returned to help Unit is difficult to find and locate in the bldg. I understood it was on main level but it’s on second floor and stairs to move furniture.. We have moved in and simply need assistance during business hours. Had to use our own lock since no one was at office. Please do not remove our lock to ensure we have access. Place is clean

Rating:

4.0

Bob was awesome & super helpful getting me setup so I could unload my U-Haul quickly. I really appreciate him. As far as the place itself, it’s alright. I wish there was more access so I didn’t have to carry my stuff so far to get to my unit & an elevator would be helpful for sure.

Rating:

1.0

First you showed up late.. the place opens at 9Am not 9:10am and then the person who helped me lied about a quarter tank of gas definitely wasn’t that I had to spend 60$ on gas

Rating:

1.0

Get employees who know what they are doing. Hire people who have better customer service skills. Create a system that accurately tracks inventory.

Rating:

1.0

Office Hours as displayed on website as well as at the location are misleading and wrong. Staff of the only available UHaul office on a Saturday in Gainesville, FL was not helpful at all. Facilities are in disrepair and seam abandoned.No furniture dolly or cart was available at the storage location and local staff was not willing to help. Will advise all friends and acquaintances to stay away from UHaul storage!

Rating:

5.0

Staff was very helpful and considerate!

Rating:

2.0

Rented and paid for storage unit but was notified day of move in that no unt available. Rental of subsequent trailer was fine.

Rating:

3.0

Definitely sucks when the power goes out, and the time slots you have to enter the storage unit is inconvenient since it’s supposed to be 24/7 enter. Also no dolly inside usually so have to bring your own if your carrying anything

Rating:

1.0

There is a snake in the hallway. I don't feel safe.

Rating:

1.0

Facility was filled with bugs on the floor and wasps. In addition got locked out of the whole building with no notification. Came to get my stuff to move across the country to find out they won’t be out till the next day to fix it. The young man working at the main facility center was of no help by stating there’s no managers available today youll wait till tomorrow. We explain the situation and told him we need it today and he said too bad. Finally after a family got mean with him the manager picked up a phone and said someone would be out in 30 mins. All in all we waited an hour and a half to get my items that were in a 24/7 storage facility. All to find out there were no carts inside as advertised and had to move everything by hand through the halls.

Rating:

1.0

I was so upset about everything to do with this place i actually sat down and cried. I didn't use the unit and instead got a storage unit elsewhere. I called customer service and the guy i talked to was super nice and understanding of my issues with the place and they ended up giving me a refund.

Rating:

3.0

I prefer to handle business with an actual person. I was missing items from the uhaul like moving mats. I was charged for them and there was none in the truck to begin with.

Rating:

2.0

You can't make a phone call because the menus keep rerouting you back to the original menu

Rating:

3.0

Staff is friendly and great. The rating is because no push carts are at that location do to people stealing them. It made moving way more challenging. The ramps made it challenging to my back, but once again, great price, nearby to home and the guy working there is very helpful.

Rating:

3.0

Provide moving carts because being disabled going up all the ramps I had to go down and long hallways made it difficult. It took a lot of time. Also, if someone would sweep the hallways it would be more attractive. There were dead bugs everywhere.

Rating:

3.0

As I said in the first comment

Rating:

5.0

Gage was very nice and helpful and provided excellent customer service! 10/10 not to mention the price was the cheapest! It's literally a "one stop shop" 🙌🙏

Rating:

5.0

Kyle was great

Rating:

5.0

Thank you. It was a great experience. Easy, clean and friendly.

Rating:

3.0

When we picked up our stuff one of our items was damaged and it was our mattress. It must have rained in the unit because it was stained on the bottom. I didn't say anything bc I was not keeping it. I gave it away bc the place my friend was going to it would not fit in her new place. It was a fairly new mattress when I put it in the storage unit but when it was taken out it was water stains all on the bottom of the.mattress. it was unit 14 on Williston road in Gainesville Florida if any one is interested.

Rating:

1.0

Customer service needs improvement badly.

Rating:

1.0

Truck wasn’t ready or at least we weren’t informed the location which was NOT the location we wanted was unmanned and so had to do remote check in 20 minutes from our chosen location and then charged the mileage to and from there. Not fair. Then we had to go to another location to pickup the appliance dolly we ordered. The whole experience was the worst ever and we have used uhaul many time in the past few years. We didn’t get any credit for any of your mistakes and will not use or recommend your services. We got started an hour late due to your inadequacies.

Rating:

3.0

Considering that it took me 2 hours to get my truck because it showed I had a previous balance which I did not which left me behind in my move when I had to meet some one at that location to receive my furniture lucky he was patient and stayed so there fore I had limited time to move and the help I had could not wait so I had to unload truck myself I’m 61 yrs old was not very pleasant This will be the last time I ever use uhaul and I still have a storage unit in Baltimore that I will be moving it looks like I will be using Penske they are cheaper and have much better customer service. It was not the locations fault so don’t hold them accountable it’s your corporate office for not updating their records and for it to take two hours to resolve whole I had my 90 yr old mother sitting waiting in car for that home I was not happy. Sincerely a former lifetime customer!

Rating:

2.0

The entire process from start to finish was a disaster. However, this particular location has been great. And, got everything set up for me to make a stressful move less stressful.

Rating:

5.0

They staff is always friendly and they are helpful always. 10 out of 10 highly recommended!!!!!

Rating:

3.0

Not rent out a vehicle that reeks of cigarette smoke and has an empty gas tank.

Rating:

4.0

We have moved our stuff in yet! I'm a little annoyed because I've gotten EIGHT emails to rate our move from you just today alone! Please stop! Otherwise, our initial dealings with you guys were fine.

Rating:

3.0

The 24/7 truck share process is way too time consuming. I had prefilled all my information allowed prior to p/u to speed up process, but way too many sensitive steps to complete at this location. It's was over 1hr to get this completed with chat assistant &was also too much questions and redo of info already done prior to p/u.

Rating:

1.0

No restroom availability; sign reads, out of order. I traveled from another state.

Rating:

1.0

Dear uhal, previous person that used my truck transported animals. The truck was clean, but it was smelling terrible. After used your truck, all my items were smelling disgusting. This is make my experience poor and I had to pay the full value for a truck in a bad condiction ($70).

Rating:

5.0

After completing the return of the truck online via my phone there was a request to pay for extra charges that WERE NOT told to me when I paid for a flat rate, one-way service. Then, I had to dispute the charge which was incorrect! This seemed very unprofessional.

Rating:

5.0

The stairs are very hard to bring heavy furniture.

Rating:

1.0

The employee was friendly but the internet was painfully slow and the climate controlled unit I selected was not actually available and I got stuck having to put it in no. Climate controlled and there was no light and the facility was not really clean. I would have gone elsewhere had I not had to return the uhaul and was exhausted from the trip. Nate and switch situation and the monthly rate wasn’t even less. Not happy

Rating:

1.0

Due to a glitch in the check-in system, when I scanned in my driver's license the system would not take it. We spent from 3 pm to 7:30 pm sitting at the (unstaffed) facility. We were on the phone with customer service all that time. Twice customer service hung up on us. We talked to higher and higher levels of supervisors, until finally someone was able to override the system and get us in at 7:30 pm. Then there was no lock in the unit, so we had to go get one at another facility before it closed at 8. As a result of these delays, we were unable to leave as planned Friday afternoon, and had to spend the night in Gainesville. I will be requesting reimbursement for hotel and meals, plus list wages on Saturday. This was a horrible frustrating experience on many levels for many reasons. I will not be a returning customer.

Rating:

1.0

All of our belongings had mold/mildew. The stench was overwhelming. I hope the get unit 461 corrected before renting it out again. We rented for 7 months and we are very disappointed.

Rating:

4.0

Nice access. The air conditioning was not working when we arrived but we notified the company and it was addressed promptly. Very convenient location for me

Rating:

5.0

Friendly and helpful staff. Well-maintained truck. Easy pickup and drop-off.

Rating:

2.0

I lost everything in that unit . I wasn’t properly handled with my situation I called serval times even had family members call and try and pay for my unit when I was sick and in hospital for 2 months .. I lost all my dad stuff who had passed

Rating:

1.0

Management Poor Professionalism Does Not Honor their word with Call Back.

Rating:

1.0

The day I booked our unit, I went to check in at the location and no one was there. I called and was told, for the first time, that it was a satellite location that no one worked at and I needed to go across town to check in. Then, the next day when we were going to move in we were told it had not been cleaned out yet and it was not ready. They had no units of the same size or larger, so we coordinated two smaller units but never received email confirmation. I then realized they had selected two second floor units, which was not feasible for us (we booked a first floor unit initially). I had to go back to the main check-in location and they had to call someone in to help me because no one had access to the system and the person working at the time didn't take any of it seriously - he actually laughed at my issue. Thankfully, the person who could actually help me told me, after I complained, that surprise! The original unit had just been cleaned out and ready. So I load up my truck and head down there, and the code to get in doesn't work. I call back and fixing the code will take 15-20 minutes, which was incredibly inconvenient because I was already in a time crunch due to the unit swapping. Called back and was put on hold for another 10 minutes while they got us a temporary code - a code that only worked on one door, and not the door closest to our unit. We finally get inside, and the entire place looks half finished. Bare studs and busted dry wall, poorly covered holes, and no lock in the unit even though one was promised to us. There was no ramp to get inside the building, there were at least one or two steps everywhere, and we killed a number of large roaches in our unit as we loaded in. This was a awful, frustrating, nightmarish experience and I wish I had another choice for storage because this is the worst. 0 stars.

Rating:

5.0

It was very clean and the guy in the front((sorry don't remember his name)) was very helpful.. he certainly deserves a raise

Rating:

1.0

I was paid up for a month, lock was put on my unit. Made it difficult to get back into unit. People in office, not helpful. 2 days to get lock off during my. Trailer rental told be here at 7am in and out .i was told pull in front of unit ,they will right back to check me out,after 20minutes went inside to find i was 12th in line he told me to wait my turn.i did not leave with Trailer until 11am bull---- I will not rent from this location ever again.

Rating:

5.0

No complains, maybe the office area needs new ceiling tiles and some minimal decoration

Rating:

1.0

No one prepared the uhaul prior to us arriving. As it is a mobile only location, when we arrived and tried to check-in, we received the message that the location does not open until 9:30AM (it was 10:30AM) and could not proceed any further. We called the Uhaul number as this was not a manned location and waited on hold for 20+ minutes to be connected with someone. They gave us a larger sized vehicle which we did not want. Then our rental time wasn’t even extended despite having a 40 minute set back that was not our fault.

Rating:

1.0

Made me drive somewhere else to drop it off. Not helpful in moving the blocked trucks they blocked me in

Rating:

1.0

The facility itself is a dump and falling apart. Tech rarely works, half the lights don't work either, even when the motion sensors have activated. There were multiple occasions where we were unable to access our unit due to technical issues with the outer door locks, and the office manager was NEVER there, and if he was, he was less than helpful (Idk maybe it's the rain lol, not my problem"). Office was pretty much always locked with lights off. Super unhelpful, very rude. The manager at this location also called me THE DAY BEFORE MY MOVE, a whole month or more since I made my reservation, to tell me my truck rental was canceled/lost and that it "wasn't their problem" and I "shouldn't have been able to rent a truck for an extended period" even though their website allows it. The organization and communication between stores is absolutely pitiful, and caused me to have to drive back and forth between locations multiple times in one day, both because keys and files were missing from the storage location, and because the office manager of the storage location was nowhere to be found. Absolutely unacceptable. Horrible service. You've lost a long time customer.

Rating:

2.0

Average facility. Floors and ceiling dirty. Never any furniture dolly’s available. No lights in the unit, some bugs present. Used as last minute option, would only recommend as a last minute. Couldn’t even access my stuff past 10 without going through hoops or trying to track down the attendant who wasn’t around often. Smelled weird.

Rating:

2.0

The storage facility is dark, falling apart, there was a rat trap inside my unit, and the "air conditioning" is just as hot as the rest of the place. The pictures are a complete lie. The office also never picks up the phone.

Rating:

2.0

Have been locked inside of this property multiple times. Some were gate issues and could not get out nor look for a worker, had to sit on hold because no direct line to this property. Upon move out, asked to leave access card in unit but would have locked me inside the property again since I need access card to leave property. Terrible idea not to have a direct line to this facility with a worker at all times.

Rating:

5.0

The customer service was fantastic. We had a delay with our truck due to the previous renters but the issue was handled well by the employee on staff, Kairos I believe was their name. Would recommend this location due to their customer service alone.

Rating:

5.0

All perfect

Rating:

5.0

The receptionist was very kind, polite and professional.

Rating:

3.0

A dolly was not made available to us due to maintenance emptying an abandoned unit.

Rating:

5.0

Very pleased with customer service

Rating:

5.0

"A- OK" .....WITH A FELLA FROM AROUND THE WAY

Rating:

5.0

Location was closed for training when I dropped off.

Rating:

5.0

I loved that it was simple for me to move from storage to hall

Rating:

5.0

Friendly and knowledgeable staff

Rating:

3.0

Need better help that actually provides customer service

Rating:

1.0

Inform me my one way truck was upgraded to round trip before I start packing it and traveling.

Rating:

2.0

The truck leaked and ruined several hundred dollars in books. Our storage unit was locked and we could not access it when we went to move in. We were moved to another unit which was not air conditioned. We ended up getting charged for a larger unit than we needed for 3 months because that was all that was available when we couldn’t get into the original one but. Garion was very pleasant and tried hard to accommodate us- I have no complaints about him or his staff.

Rating:

1.0

It was a struggle to even find a storage unit. We had to buy one that was 2x or 3x larger than we needed. When we first arrived to the unit, the entrance gate was open and out of service. The facility wasn't secure, but our unit had a lock on it. We went to the office during office hours and no one was there. It looked completely abandoned. We called with no response. We had to wait until the next day to access our storage unit. We had to call a different location to figure out how to get into our locker. Luckily, we were using our own trailer and not a rental. We would have had to pay for another day of rental fees because Uhaul screwed us by renting a unit we couldn't access and weren't in office or reachable during advertised hours. We never got a response from the storage unit managers. They were never in office during hours and never answered calls. Our entire experience with Uhaul was a fight and struggle to find information and fix the issues caused by Uhaul associates. When we tried to cancel our storage unit rental, no one at the desk knew how to do it. They took my info and said the manager would cancel it for us. It did not get canceled and I was charged for another month. I made FOUR calls before it was fixed.

Rating:

2.0

Through guest feedback, I believe all businesses can improve revenue and guest satisfaction. So, here is an opportunity for you to learn and don't worry, I am not going to blast Social Media like our young adults do. Positive: I was not expecting 1 month free rental. Due to various things, I could not load my items in Sarasota so you were kind to reschedule storage for next day. Location was convenient and away from congestion that GNV faces daily. Negative: There was no one to answer my 2 calls on original scheduled reservation between 1p & 4p. Goal was to notify and move the move-in date 24 hrs later. When I got to GNV around 5.30p, office was closed but I was given an access code so was able to get in however, I did not know where unit 210. Laborer waited 30 minutes while I tried to solve the problem. Call to corporate directed me to N. Main St location so went over there to unload. I was turned back and told there were no storage unit at that location so had to come back to 4101 SW 13th. I had to call corporate and bounced between different department to finally obtain a map of units. At this moment, it's been an hour and clock is ticking on 2 hr reservation I made for Movers. I was told that Lock will be inside the unit but it wasn't there so had to run to nearest store to buy one. Unfinished walls, no lights working inside storage unit, unclean unit and I found black togo box for food inside which may be left several days ago and leftovers were rotting. After long day, I was tired to make another call so unloaded my materials and left. Movers went into overtime by 23 minutes. Now, only thing I am requesting is an additional month complimentary and we'll call it even. Contact me at 850-766-5808 if you have any questions. Thank you for listening to me and Happy Thanksgiving. -Rick Patel (Nov 25, 2021 8.24a)

Rating:

1.0

My funiture was destroyed due to roaches I didn’t have roaches when I moved there roaches was everywhere

Rating:

1.0

I did not use the facilty at all, cancelled after one week but did not get a prorated refund. Very poor budiness practice. Never come back.

Rating:

3.0

At the time of move in it would have been a lot helpful if a staff member was the storage location because my family and I struggled getting this in because we thought there was only one way. But I am not blaming that on the staff. It was funny nonetheless.

Rating:

3.0

Saw quite a few roaches inside, but it’s Florida that’s life. Very convenient office hours until 8 we were in a bind. Very happy with the free month with moving contract

Rating:

1.0

Had to wait awkwardly for 15 mins for the rep to get put of the bathroom (other guy didn't know anything about storage units). My reservation for a unit was canceled without notice. I went to 2 different sites to find it and called 4 people until I was finally told it was canceled. Had to rent a unit 3x as big for $100 more because it was all that was left. Got to unit during office hours to find it locked and noone in the office to assist. Had to call 2 people to find out the guy wasn't available and we would have to drive back the next day. No one told us this and we wasted hours during this entire ordeal. The security gate to the storage units is also broken and wide open. So anyone who can wander in break into units. I never want to deal with Uhaul again. Everything about it was frustrating. Storage, picking up truck and trailer, and dropping off too. HUGE waste of time running to different locations because no one was communicating.

Rating:

3.0

There were plenty of times that I visited my storage I couldn't find a moving cart and the door was broken a lot always had to go around to the back

Rating:

5.0

The gentleman that checked me in , Darius was wonderful, kind and patient- will definitely reserve with this location again

Rating:

2.0

the facility doors did not lock and the tops of the units were made out of chicken wire. cindy and her staff don’t pay very much attention to who has moved in and out of units which doesn’t count much towards security. it’s very hot in the “climate controlled” units and a lot of my stuff mildewed from the temperature. i didn’t pay for the unit because i qualified for a free month but i would never ever spend my money here or recommend to anyone else. the unit is also extremely far out in the middle of nowhere with minimal security measures - 2/10 only use if desperate

Rating:

2.0

I have one phone number, as do most people. Requiring an "alternate phone number" is anachronistic. Further more, I live alone. Requiring me to provide personal information about someone else is not necessary and invasive. Also, on the website it was not indicated that the storage facility is five miles away from the facility where I made the reservation. Very inconvenient. Also, the door at the site remains open for 5 seconds, maybe less, which means that when I get the items I am storing I have to gather them from the truck then free up a hand to swipe the access pad, place an item in the doorway while I gather up the items I put down. You could at least give me two minutes! None of this was convenient at all. Matter of fact it was a very frustrating end to a long and difficult moving day.

Rating:

3.0

I do not like the limited access to the building. The only access door to the storage area was from the back of the building. The key card did not work at the access door in the front of the building.

Rating:

5.0

Garien Banks works at the Uhaul on main st and he was super helpful and very nice he personally gave me a call to tell me that my storage unit was looked at and cleaned. Overall great worker and made my moving process way easier. Definitely deserves a raise or a promotion or something. The uhaul was understaffed and still received great service.

Rating:

1.0

People that worked there were as helpful as possible, but experience with U-Haul as a company is one of the worst ever. Had problems with auto billing, which caused late fees and a lock placed on my unit. I had to write a check for 2.5 months payment before it was actually due (yet somehow worked when I showed up a few days ago?!). I still got failure to pay notices. Called your 800# and was hold 4 times for 30+ minutes, but gave up before actually talked to someone who could help. Please double check that my contract was canceled. Hopefully, you fix your issues.

Rating:

2.0

We were supposed to have an air conditioned unit and had a reservation. Upon arriving we were told they had no more air conditionef units and they gave us an inner unit that was not climate controlled. It was a pain in the neck to move into because we had to go down a flight of steps which meant we had to load up the carts, unload them and reload them at the bottom of the steps. The actual unit itself was disgusting in my opinion. It had no light and it was very difficult to see. The ceiling tiles were missing in several spots and the ceiling looked like it was about to cave-in. We only needed storage for three weeks and at that point, we really didn’t have much choice and had to keep everything here temporarily. The outer door to get into the unit was not locked. When moving in, they told us there was a lightning strike and that the door was broken. Three weeks later when we arrived to move everything out it still had apparently not been fixed. This facility looks like it was built in the 1970’s and has not been updated or maintained. I would not recommend this facility.

Rating:

2.0

I was not able to gain access several times. And the lighting was poor, the inside smelled bad, and the floor was dirty. It did not live up to the standards I expected for this price.

Rating:

1.0

The staff was unprofessional, lied to me, and when I tried to check out of it I had to wait in a line for almost two hours because they were moving so slow. I would absolutely never waste my money on a storage unit at this UHUAL place again

Rating:

1.0

Worst customer service. I moved out of the triage on July 16 and notified management and mr banks and yet they still charged me for the month of august and can’t even return my calls or my money. My belongings are ruined by roaches and mold and you charged me $456.

Rating:

1.0

Place dirty and looks like it’s falling apart. I was told a climate control but then was told it was only no climate. Has to go to a separate place to sign and guy was very slow and nonchalant. Was not told about having to go to another place and had already arrived with my uhaul. When I went back to other place to return the uhaul I couldn’t find anyone to instruct me on how to drop it off. Many employees walked by me but didn’t even acknowledge me.

Rating:

2.0

No one on site. No employees available. Made provisions 3 separate occasions to have rental fees automatically withdrawn from my account, never worked, receiving late notices each month. I'm 61 yrs old, have used U-Haul more times than I can recount, but never again and will not recommend.

Rating:

1.0

Literally didn’t tell me the things I needed. I asked to buy a lock and they said I didn’t need one cause it was electric. It’s not.

Rating:

4.0

as you well know the control panel was knocked out by storms so access was very difficult at times. Both Garien and Chelsea did everything possible to try and make access as convenient as possible. The people at North Main also did their best too to help especially Teague and Michael. Thanks to them too.

Rating:

2.0

I am quite disappointed with the 4101 SW 13th St facility. In my section, none of the walls are painted (bare drywall and mud), and all the unit doors are unpainted masonite board, and the door latches are held by a few bolts on the outside of the units which are very unsecure since the bolts can easily be removed. Also, I paid for climate control but it is is not climate controlled below 80 degrees & no detectible air flowing. The CSR at the NW 8th Ave. who assisted me was courteous and helpful but I would not say he was friendly.

Rating:

4.0

The people were extremely friendly especially Celsea the attendant at the storage area and the tall gentleman who helped with unloading of trailer. I was given weak directions to the storage and they said Williston road NOT ROUTE 331 which is the way it was clearly marked. I could not find a sign saying Williston road and a local person could not either. So I was unable to move my stuff into storage so I had to stay in Gainesville over night ,

Rating:

3.0

I think the place should be cleaner. There was a box inside my unit that looked like rat trap and I also saw roaches

Rating:

1.0

The management sucks never could get access to bathroom and took over a year to get remote for gate . Won't ever use again if Cindi is manager .

Rating:

1.0

The storage space I rented was a 10x30x9 but when I got there they did not have that storage. I had to rent two 10x12x9. Now I’m paying more and don’t have enough space. I’m going to have to rent a third storage. I’m not happy and will be calling corporate. I also wanted a unit that was outside so I could just pull up to it. The ones I got are inside and the building smells like pee and stinks really bad. The rent is expensive for what you get. I’m not worried that all my belongings are going to absorb the smell. This is the worst experience. Unfortunately what choice do I have. I am moving 1700 miles across the country and have to store my belongings until my house is ready. I would never recommend Uhaul storage to anyone.

Rating:

5.0

Very Good.

Rating:

1.0

U-haul should be ashamed of this storage facility, it is completely deceiving, the website shows something that is very different from reality. Not sure how U-haul does this, it is way below the standards that anyone expects.

Rating:

2.0

I was closing my unit, at a location that was not open, and when I went to Main St location they said someone had to look at unit, yet no one could do it on Saturday.. So I gave them my key, and had to go home and close it out on the internet, So I was not happy that I had to drive to other location, and then they did not even close my unit. Not happy

Rating:

5.0

Cindy Proto was amazing! Compassionate, kind and eager to help. I thought I was talking to a friend, my husband is in ICU on a respirator due to this Covid 19 and I had to move all by myself. The anxiety unreal, but Cindy soothing words put my troubled mind at ease. Had it not been for her, I would of had to dropped off the truck on another location irregardless that i had committed to a 10x30 rental and condensed my life down to a two bedroom apt. We are people in need of service for we have lost our homes, lost our jobs, life has brought us to your doorstep and for some, our life in condensed to a 10x10, 10x12 storage space. Be aware of this when you are talking to us but most of all have a little compassion, you service the public! The other UHAUL Reps I spoke to yesterday April17,2021 before I spoke to Cindy were men, one left me holding for ten minutes after he said he couldn't do anything even though I had explained my situation and decided to rent a uhaul storage for the convince of being able to drop off the truck at the same location, he placed me on hold and didn't come back, so the call rang to Cindy. I suggest you clone Cindy and see how you will become the neighborhood go to place for moving/storage and truck rental.

Rating:

3.0

Access for the size space I needed was difficult to access, but I’m thankful to Jesus that in my time of need snd desperation, your service was available

Rating:

5.0

Awesome

Rating:

5.0

Thank you. Very nice professional people there.

Rating:

5.0

The only thing about this whole “ moving” process/experience that didn’t totally suck and a total nightmare was my experience with uhaul storage in Gainesville Fl. No one bugged us as we worked our butts off in the coldest two days of the year since 1996? Which btw we worked through the night only stopping a few hours each night to crash . I’ve had worse nights sleep at the holiday inn so yeah thanks uhaul storage @ UF y’all don’t suck in fact YALL ROCK ! Recommend you 100% to anyone anytime. Sincerely, Mitzi H. Happy uhaul customer #1000001.

Rating:

5.0

KEEP UP THE GOOD WORK..... WHAT MORE CAN I SAY.....

Rating:

1.0

When checking in to our storage unit we were told it would be unlocked and a lock would be provided inside the unit. After arriving we saw there was a lock on the door. We attempted to call the office on Main Street where we picked up our access card but never got an answer. We had to drive back to that address to tell them the unit was locked and then had to wait for 30 minutes for someone to come and unlock it. The unit was dirty and there was easy access to the neighboring unit into our unit. Upon clearing our items out and returning our access card we were told someone would check the unit. We later received an email stating we were going to be charged for the free month of storage. We called and were never able to speak with anyone locally so I had to take time during my lunch hour to go by there. 3 employees were there and were rude and unprofessional but provided us with a zero balance owed receipt.

Rating:

4.0

Need light inside

Rating:

4.0

It was good. Easy to get the storage and get a lock from the front "store/ desk." The moving out part was nice and easy. I definitely recommend!

Rating:

5.0

We will definitely use your facility again. Thank you!

Rating:

4.0

We rented one of your 20' trucks to move out. It was a great truck and the ramp was perfect Julie was pleasant and efficient. However there was one problem. We only drove 5 miles and put in $5 of gas at the end. But we were still charged $4.90 for a 1/4 tank of gas. We were told at checkout by Julie that the truck was not full. We returned it at the same level. She says it was an automatic charge. I strongly feel this should be removed from our bill. The number access system is a little confusing too. I went to the bathroom, went into the secure area, and tried to open the storage door. It showed me as checked out. So I had to drive to the front again and re-enter the numbers. That seems a little confusing. Please respond about this bill to cindylynn13@yahoo.com. Also there was no toilet paper or paper towels in the bathroom when I was there Sunday morning. Thank you, Cindy Landers

Rating:

3.0

Electric gate broke so did not have direct access to my unit. Had to walk through front glass doors, out side door and back in side door to access my unit. Office is only open 4 days a week. Tried to cancel unit three times via phone because office was not open. Finally was successful after third time talking to someone on national not local number and went by location to confirm it was closed. Never got a confirmation email that storage unit had been closed out and next months charges rremoved.

Rating:

1.0

My items had been chewed by rats and infested with roaches.

Rating:

5.0

The U-Haul representative who checked us in was extremely helpful. She asked us questions about our move to make sure all of our needs would be met and we would have a smooth move. And we did!

Rating:

1.0

The office was closing early without warning so Luckily I had gotten there right at 3:45....when they should have closed at 5:00. Then my unit was double booked so I was given a unit on the 2nd floor instead of the first. Then the key card didn’t work. Then the second key card didn’t work. Now no key cards work. Then we come back at 9:00 to do another load. The gait is stuck and we can’t get in. Another car is stuck on the inside. I sit on hold for 22 min to get customer service. Then I have to wait another 20 min for the assistant manager to come fix the gait. I then have 13 min to unload everything before we get locked in. The absolute worst experience I have ever had with renting anything. I will be requesting money back tomorrow.

Rating:

5.0

Pricey

Rating:

4.0

Office hours are limited. Closed on Tuesday, Wednesday, Thursday and weekends. Building is old and roof is leaking in spots. Water on floor in hallways. Online there were more units available but when I went in person there were only two larger units available.

Rating:

4.0

Only issue I had is complete disconnect from what 1-800 uhaul says about the storage facility on SW13th st and reality. That was frustrating in the beginning until we learned that there basically is no office there. Even as of yesterday, the day I turned in my spot after renting for several months, 1-800 uhaul said an office was open on site till 7pm. In actuality, there was no office open at 3pm when I tried. Facility and everything else was great. Card entry very convenient. Would rent again.

Rating:

5.0

Keep up the great customer service and being available when customer is at need during business hours. Thank you for opening the gate and key card and protecting my belongings

Rating:

5.0

The Female working the counter was very knowledgeable and helpful , excellent customer service. She always had a smile and a welcoming spirit. Great asset to the company!!!!

Rating:

5.0

Julie very knowledgable and A pleasure to work with in order to get what I need it .

Rating:

5.0

Great experience!

Rating:

4.0

Its a shame we can not use the dumpster without paying a fee for every use!

Rating:

5.0

Julie Hall was absolutely wonderful and informative. Such a excellent asset and representation for the company.

Rating:

4.0

No problem with the facility. Just could no longer afford to rent the unit. :]

Rating:

3.0

Julie was wonderful. I was lucky a service tech was dropping off a vehicle at the time I arrived to show me how to access the unit after hours. The staff was incredibly helpful.

Rating:

4.0

It was fine. No problems.

Rating:

5.0

Nice and clean storages great customer service with Kali and Ashley. Thanks uhaul you guys really stand by your word.

Rating:

1.0

I was told my storage and drop off were the same location. FALSE. Storage facility was not open on sunday. Caused more gas mileage and another day to unload. Had to miss work. Storage had roaches

Rating:

5.0

Very nice facility.

Rating:

5.0

Thanks for the service needed it most to storage some items I couldn’t store at home and Thank you

Rating:

5.0

wonderful customer service and very supportive during a difficult transition.

Rating:

2.0

The unit was not clean. Had some sort of residue on the floor. The top was open, which could allow rodents and roaches in. They changed their hours in the middle of my stay. From 8am-10pm to 9am-5pm

Rating:

2.0

Took over an hour to rent the storage unit-computer issues. Upon move out there was 2 weeks min left-no refund given by facility and the rep did not know this-I had to call back-20+mins call time.

Rating:

4.0

Gentleman in office was very nice and professional. Like the security with gate and card

Rating:

2.0

We only had stuff in our storage unit for 2 weeks and several of our boxes and furniture had roaches in them when we moved them out. They need to take care of their bug problem. Expensive too.

Rating:

5.0

Great!

Rating:

1.0

Took me 4 days to get a response to my calls. Was promised call backs at 3 or 4 different different times before I ever got a response from someone that could actually help me. Worst customer service

Rating:

5.0

Some items were pretty hard to get in my storage room low ceiling height made it very hard to stand and put threw door

Rating:

1.0

This facility needs a lot of work!! The day I removed my belongings I was locked in behind the gate and had no way of getting out. They should check the grounds and make sure everyone it out!

Rating:

2.0

Had to wait an hour to get access to the storage unit that I had previously reserved. Computer problem i was told. Staff was nice but should not have had a delay like this.

Rating:

5.0

Everything was excellent. Great place.

Rating:

5.0

The staff were very helpful and even stayed a little late to assist us in renting the unit. I am very please with the experience.

Rating:

5.0

Ms.cindy was awesome. The unit was good all small unit are up stairs wish it was some down stairs.but over all we enjoyed our visit and customer service was great.

Rating:

2.0

The price was way above comparable units, but I didn't research your prices. Bugs were in my things when I picked them up & had to be treated before I could bring it in my house.

Rating:

5.0

The employee was extremely nice and helped us!

Rating:

4.0

Great

Rating:

5.0

Rarely do I submit reviews for anything, but my experience has been superb. Donna treated us like family. Everyone was courteous, helpful, professional and kind. You went beyond expectations.Thank u

Rating:

5.0

I don't Know His Name But The Tall African American Male Was Excellent He Was There Yesterday(Sunday)2-10-2019. Very Professional And Just A Nice Guy. Thank You For Him.

Rating:

5.0

The staff was very helpful. Couldn’t have asked for a better experience.

Rating:

1.0

This facility is filled with rodents and roaches. I have never had roaches before, and every single box we moved out of there was completely infested with roaches and covered in mouse poop. DISGUSTING

Rating:

5.0

I like her she was and is a sweetheart

Rating:

1.0

I was sent there by the 27th/Pine OCALA branch at 5:30 at night and on the way Google maps said the location was CLOSED.had to reroute back to Ocala and lady at the uhaul at 505 SW 17th St, fixed all

Rating:

5.0

Sean was far beyond helpful, polite, reapectdul of my stress level, offered suggestions. He is an amazing young man and you should be happy to have him on your team.

Rating:

4.0

Great storage unit inside and clean

Rating:

5.0

This is an amazing place

Rating:

1.0

Unprofessional, unethical, and illegal activity! The company sold off protected health, personal, legal documents, tenant information, and much much more! Shameful activity!

Rating:

5.0

Every thing went well in a very stressful situation for our family.

Rating:

5.0

Cindy is very helpful.

Rating:

5.0

First time using this service and I was very pleased with the service, friendly staff. I will definitely recommend. One little thing, address needs to be listed, it will make it easier to find.

Rating:

5.0

Got everything done super fast. No problems or worries

Rating:

5.0

I want to say thank you to Cindy. She was extremely helpful and very friendly. She was always positive and upbeat. I will definitely use this storage for future needs. Happy for the improvements!

Rating:

3.0

Storages are old and need renovation.

Rating:

1.0

The staff was awesome. Super great guy. But the facility it self was a joke. Storage had a house door instead of garage door. Couldn't get stuff through door.

Rating:

5.0

I was pleasantly surprised at the ease of checking out of my storage unit, and the no hassle method of doing so. Thank you again for your courtesies.

Rating:

5.0

The facility was above average. I would have liked to see the hours a little longer on the weekend, we had to rush getting our last load out.

Rating:

5.0

We will no doubt be back next year if she moves again :) Thanks.

Rating:

1.0

I didn't appreciate the treatment I got from employees and upper management when I had issues with my unit and Uhaul seems to excel with their lack of communication and courtesy for their customers.

Rating:

1.0

Service rep was great; personable and efficient--facility was pretty bad. Outside: LOTS of rat traps, inside: strongly smelled of mildew, hollow wood door, flimsy latch, 1light...couldnt stay, sorry

Rating:

3.0

the new carts are a plus!

Rating:

5.0

Amazing, reliable, friendly... truly wonderful.