Customer Reviews for U-Haul Moving & Storage at Uptown

Rating:

5.0

Everything went very smooth. Was very satisfied. Great communication.

Rating:

5.0

Staff was friendly and helpful!

Rating:

5.0

This place operated like a well oiled machine. They knew who I was and greeted me by name as I stepped out of the truck. Was in and out in less that 10 minutes. Awesome!

Rating:

5.0

Eric Johnson was excellent to work with. Very helpful/informative and made the entire process fast and easy.

Rating:

5.0

Everyone at all of the U-Haul locations were professional, and courteous. I'm a returning customer and look forward to our future business together.

Rating:

5.0

Nothing could have been better for this experience. Eric and Kamryn were great. Eric may have been the best representative of the company I have met so far. Over the years my expectations have been lowered so his attitude, expertise, and genuine desire to go above and beyond really made my day. Can’t overstate how good of a job he did.

Rating:

5.0

Staff was very friendly, and helpful. Location was very clean, & smelled great! Truck was in good condition. 10/10!

Rating:

4.0

I originally had a reservation at another location in town to pick up a car hauler at 7:45PM. There was no car hauler, they advised me to go to a secondary location that also didn't have one before I finally arrived at this location, thankfully I went to pick it up early or I wouldn't have known I needed to go somewhere else. Then the system went down nation wide and I had to wait until the next morning to pick it up, which put me behind by a day as I planned to drive through the night. However the manager of this location and the young man were both very helpful and very professional, so kudos to them, I know the system going down made their job much harder.

Rating:

1.0

I reserved a 15' truck to pickup at Vestavia. The day before pickup, I was notified I would get a 26" van to be picked up Uptown. The service was poor. It was raining, and I was given a key to a truck in the front of the building. I got soaking wet to determine the key did not open a truck in the front. Turns out the truck was in the back of the building. Very poor customer service and working with me on this rental. Was told the truck I reserved was extended by earlier rentor. I asked if the replacement truck could be brought to Vestavia, only to hear U-Haul didn't have employees to move the truck around. I guess it is totally acceptable with UHaul for the customer to be inconvenienced.

Rating:

5.0

Kristen was great. She was very kind and patient with me. We forgot the dolly we rented so she called me back on my cell phone to tell me about the dolly so I could immediately turn back to get it. The location is very clean and the staff were courteous

Rating:

1.0

I paid $20 for a team member to secure my vehicle on the tow dolly, and he told me I was wasting his time since he was “about to get off work” and continued to press for a tip. I gave him $10 in cash because i felt bad. Ends up, he didn’t secure the vehicle on the dolly with the chains nor the tethers and my came off of the dolly on my way to my 3.5 hour destination.

Rating:

5.0

The General Manger was super professional and super nice. She gets stars.

Rating:

5.0

Keep a smile on your face

Rating:

3.0

Not charge $250 for adding an extra day to my rental. I was lied to by an employee. Highway robbery

Rating:

5.0

Excellent and friendly staff. You are my new “go to” uhaul location

Rating:

5.0

Nothing!!! Eric was incredibly helpful, especially with myself being new to the experience. He was amazing to work with, I couldn’t thank him enough! Furthermore, the manager was absolutely amazing! She was so friendly, multitasking like a champion, and helped us all the way through the experience. Very thankful for both of them!

Rating:

1.0

Make sure that trailer is functional, has working brakes that are not leaking, and make sure that ALL trailer lights work. None of this was applied to my rental.

Rating:

5.0

This was my second location for pickup after Ramada near Birmingham Airport was unresponsive to my on-site check in with the front desk clear, phone call went to voicemail, and I waited 10-minutes for "Tom to be in touch." The 28th St location was very clean, organized, and allowed me to use the restroom before loading my trailer. I would happily rent from the 28th St. location again.

Rating:

5.0

Excellent service. Guy hooked up the trailer and explained how to use the wheel straps perfectly

Rating:

5.0

Get better car trailers. The ones yall have now are trash. Can barely keep it between the lines and it wasn’t even loaded heavy

Rating:

5.0

These guys were OUTSTANDING!!! This is EXACTLY what customer service should look like!

Rating:

5.0

Excellent Customer Care!!

Rating:

1.0

Local staff incompetent and belligerent, seemed to be a lot of turnover in staffing with each attempt to contact and arrange delivery. No communication within and between the local staff. Zero phone skills. First delivery attempt failed bc driver incompetent with fork lift. Unnecessary Storage fees resulted. Delivery driver was belligerent and used foul language. Did not retrieve box on correct date. Would not use U-Haul in future, no way to run a business. Arizona staff was seemed competent and well trained.

Rating:

5.0

You guys did everything right

Rating:

4.0

Overall good experience for the pickup.

Rating:

4.0

The one issue that I had was that they need instruct me or let me know anything about the vehicle. For example, no one told me how or to turn off the towing mode for the vehicle. To turn it off it was messing up as well.

Rating:

4.0

Pay more attention to customer and handle other business after

Rating:

4.0

Drop off took 5 minutes on a Sunday afternoon. Excellent customer care!

Rating:

5.0

James and the whole team have been so helpful! I would definitely recommend this location.

Rating:

3.0

I turned the gym after hours, any questions about the person I was irrelevant,

Rating:

5.0

Easy checking/out. Close to the highway to get where you are going quickly

Rating:

5.0

Only interaction was by phone with Birmingham location. They communicated delivery and were timely.

Rating:

5.0

Deniecia (not sure of the spelling - pronounced De-niece-e-uh) was EXCEPTIONAL. She was very kind, polite and smiling. She made me feel comfortable and relaxed as I was nervous about hauling my car and getting everything hooked up. She was extremely patient with me. Give that girl a raise!

Rating:

5.0

The staff was very nice and friendly

Rating:

5.0

Pickup to drop off was easy, fast, and pleasant. Associate helped with the trailer hook up and showed me the ropes. Overall very pleasant experience.

Rating:

5.0

Everything was up to par.

Rating:

5.0

No comments

Rating:

2.0

Better customer service. I waited over an hour for them to change trucks for us because the first one had tire lights on the dash

Rating:

4.0

whole experience was great until the end when there was a gas surcharge even though gas tank level was same as when picked up. was quickly resolved with a phone call.

Rating:

5.0

Denescia was absolutely AMAZING! She was so kind, thorough with the whole process, and really just a rock star employee. How she worked between both registers to accommodate multiple customers was just simply amazing! I cannot say enough great things about my experience and it was all because of her! I will always get my uhauls from that location now.

Rating:

1.0

Bad instillation

Rating:

2.0

On Feb 16th I rented a trailer and the uhaul employee failed to properly secure it to my vehicle causing a harrowing accident on I-20. The manager from this location has made zero effort to contact me to resolve the situation and my insurance company is wearing me out wanting to know if they should proceed with the claim or let uhaul take care of it. I have had to do entirely too much leg work to resolve a situation I should not have even been put in, a situation that nearly cost me my life. I've been very patient for over a week but I am very upset now. My desire to remain non-litigious about this is slowly evaporating.

Rating:

4.0

Update the hand trucks ur renting. Oh yeah make sure you have the equipment before you let someone rent it. The store in centerpoint alabama needs new employees.

Rating:

5.0

All was excellent. Thsnks

Rating:

1.0

Make sure you don't leave without talking to them about the gas because when I went back in there everybody had left the front desk so I could not find anyone who worked there before I left and I had to leave they didn't show me how to do it on my phone just unprofessional

Rating:

5.0

The U-Box experience exceeded my expectations from start to finish. Over the past several months, the service has been consistently excellent, earning an A+. The container drop-off associates were friendly and professional, and I truly appreciated the clear communication regarding pickup scheduling. Great job, U-Haul!

Rating:

5.0

The representative did an exceptional job. She was efficient and personable. Her public relation skills were very good. Also, she was quite friendly.

Rating:

5.0

Customer service is some of the best I’ve ever experienced - managers are kind and easy to get in touch with, all staff is willing to help and polite. Any issue or question I had was resolved with a phone call. 10/10

Rating:

4.0

Parking and getting in and out of the lot are horrible. Front counter needs help or perhaps someone more attentive. Denicia was fantastic. Seems spread thin.

Rating:

5.0

The staff went above and beyond, I had 3 rentals in back to back weekends and the Manager Me. D, was awesome!!

Rating:

4.0

I will never recommend UHaul

Rating:

5.0

All was good, the agent was most helpful

Rating:

5.0

Our experience was very positive! Krislyn was very helpful during check in. When we returned, James was very helpful as well. Would definitely recommend!

Rating:

3.0

none

Rating:

5.0

Staff was helpful. Process was smooth.

Rating:

5.0

Great

Rating:

5.0

My furniture was not damaged

Rating:

5.0

I love these hours I could have got a smaller one but the guy didn’t show one for cheaper but it’s okay. The storage I was in close at 5:30 pm from Monday -Saturday and I work so I couldn’t go in when I wanted.And it was close by I would have stayed if the hours was different. I might down size one day until then thank you

Rating:

5.0

Very happy with the service

Rating:

5.0

Your employees are friendly and helpful and very professional.

Rating:

5.0

Very easy to get to. I felt safe. Very easy to check in and check out.

Rating:

4.0

I have not checked out the facility and how clean and maintain it is because I haven't started putting my things in yet but mostly likely it straight. I marked all the questions yes anyway.

Rating:

5.0

I will always used this one general manager was very helpful and kind

Rating:

1.0

I was given a card and an access code. Went to my home and packed my uhaul and came back to the Uptown location where my access was DENIED!??? I could not unload my things resulting in me having to waste more miles, gas, AND MY TIME! It was late at night. NO ONE was answering the phone and customer service did NOTHING to help! I will N E V E R rent anything from UHaul again after this experience!

Rating:

5.0

Great location and friendly staff!!

Rating:

3.0

They need to offer spaces bigger than a 10×10

Rating:

4.0

Need to explain your billing system better.

Rating:

1.0

My family and I purchased a storage and rental truck for moving purposes. I paid for 24 hour access to my storage unit which I desperately needed to ensure I could use it at my convenience since we were moving. Well when I arrived to store all my furniture and everything else into my storage the card read access denied. It was around 10pm when this happened. How dare you all charge me for 24 hour entry allowance but me access when I go to use it. Because of this ALL OF OUR ENTIRE HOME IS STILL SITTING INSIDE THE U-HAUL TRUCK, when it should be inside storage. The following day my family and I left for our pre planned vacation as planned but now ALL OF OUR ENTIRE HOME IS SITTING INSIDE THE UHAUL. I recorded a video to show that BOTH of the access cards you all gave me were not allowing me to enter that night. On top of that I now have the U-Haul truck rental sitting at my home, which will have to sit for 5 days because of my pre planned vacation that I am currently on.

Rating:

5.0

Helpful and friendly staff.

Rating:

5.0

Yea

Rating:

5.0

Everyone was great and a job well done..

Rating:

1.0

I was racial profile from one of the employees at the desk and I will never use U-Haul storage again. And I will not recommend nobody using U-Haul

Rating:

4.0

Although I was frustrated and unclear on communication regarding access to the storage, the next day the assistant manager got me squared away which made things better for me.

Rating:

5.0

This location, Birmingham uptown. Good morning I’m not is the best U-Haul office I have experienced. I have continued to use this U-Haul office for all my and storage needs ever since then.

Rating:

5.0

Denesca, was very helpful and knowledgeable about the steps to take to help keep the customers on secdule with there plans. When reservations get mixed up our you can't get in contact with store by phone, she can answers.

Rating:

5.0

The staff treated us with hospitality and curtesy

Rating:

5.0

I just want to say thank you to the staff. They were always kind friendly and so supportive and helpful. I was very grateful.

Rating:

5.0

Ellise was very friendly and they also have a good manager there

Rating:

2.0

Tv was stolen from unit. When trying to move out no staff was in office or front desk but outside in car smoking.

Rating:

5.0

Very friendly and helpful staff. Blane was super nice and professional. The facility was clean and modern. The storage unit was excellent.

Rating:

3.0

Unfortunately the agent was filling in for someone and therefore not as well informed. I arrived and as my storage rental was processed I stated I needed to gas up the truck., the agent stated that I should wait until after moving in the unit. Note: A lock was not provided in the unit as the agent stated it would be. Which caused additional delay as we spent time searching for a lock I could use amongst my belongings to be stored. Wed already had to return to the check in counter as we couldn’t initially access the floor the unit was on. Note: I’d was told when booking my unit would be in the first floor. Yet learned once there it wasn’t available. Do to circumstances I we just decided to go with a smaller size unit. I was then charged additional for an extra day after yet again having issue with your app not functioning properly, multiple times it didn’t recognize your location as the correct location. Then required repeat uploads, with it requiring us to restart the process repeatedly. It’s too much of a hazel to rerun a truck using your app.

Rating:

5.0

The staff was extremely kind and helpful when I was signing up. The facility is exceptionally clean and the instructions on how to get to my unit were so helpful. It was a wonderful initial experience!

Rating:

5.0

Staff was very friendly and helpful!! The storage rental process was convenient and quick.

Rating:

5.0

Parking lot is the only down fall

Rating:

1.0

I still haven't gotten my storage unit yet. Noone assisted me when I came to rent a truck. I would like to get my unit this weekend please

Rating:

5.0

Ms Calena walked me view units … big thumbs up. When she needed help at the register two of her coworkers gladly chipped in to help whim shows teamwork and that’s always a plus at a job

Rating:

5.0

Great team yesterday!

Rating:

2.0

I did not receive my appliance dolly that I reserved. The lady at the front desk was great and explained why the dolly was unavailable. She called the fairgrounds Birmingham location and asked if they could hold a dolly for my to pick up and bring back once I returned from moving. We went to the fairgrounds location and it took 10 minutes before we were even acknowledged. We were only acknowledged because my fiancé went to the front desk and approached the customer service representative. The guy at front desk was very rude and said no one had called their store requesting for a dolly. We wasted gas and mileage traveling to their location for a dolly we never received. Communication and customer service should be better.

Rating:

5.0

The lady that was there that night was helpful and so nice, she was so understanding when I had to get another storage because the one I place online was too small.

Rating:

5.0

The staff and facility was AWESOME, very helpful and a pleasure to do business with. U-Haul EXCEEDED our moving needs at a reasonable cost. Thank you so much, keep up the good work. Again Thank You!

Rating:

1.0

I canceled my storage unit on June 29th why am I getting a email today on August 15th saying it wasn’t canceled until yesterday August 14th how is that even possible. This is unacceptable and needs to be corrected

Rating:

5.0

I had a great experience that could have turned into a nightmare with my moving out of my apartment but Blaine the Manager could not have been more caring and help me thru my whole process and logistics and I just wanted to say Thank you!!!

Rating:

1.0

This man was so mean and very agitated while assisting me.

Rating:

2.0

Overall experience with Birmingham location and staff was great, however my overall experience with U-Haul was worst that horribly unacceptable. Still waiting for a call from supervisory / management representative, nearly seven days since I first requested to speak to someone. I have over 30 years managing luxury hotel, now currently serving as Customer Experience consultant / trainer. Couldn't possibly grade the poor response of team U-Haul any lower.

Rating:

5.0

Very pleasant experience.

Rating:

4.0

Everything is great

Rating:

4.0

from initial contact everyone was very helpful and professional I have already given your contact information to another, thank for your assistance, the convenience of your location was also helpful

Rating:

3.0

I would have given it 5 stars, but both of the women who were working there were very short and unfriendly…. Not the best attitudes to have with people who are going though something as stressful as moving. Happy with everything else.

Rating:

5.0

Never had a better experience with my moving and storage experience than I received the past few days.

Rating:

4.0

The staff was very friendly and professional. Adding at least one more flat float would help when more than one customer is moving in, with the understanding that they must only used one when other customers arrived.

Rating:

5.0

I truly love putting my stuff in storage there were kind and friendly and if you ask him a question they gave it to you right away so that was good

Rating:

5.0

Big thanks to the friendly helpful staff.

Rating:

4.0

More Helpful Cart or Pushers .

Rating:

5.0

Very pleased with the service. Easy access to everything you need , they work with you as much as they can and don’t give you a hard time. Thanks U-Haul for making my move so much more easier .

Rating:

1.0

I had to move out the storage into a outdoor the storage because the indoor storage was roach infested. I check on my outdoor unit a few month late . Rain somehow got into my storage and a lot of my items got mold on it . If I could give this storage unit a 0/10 I would.

Rating:

4.0

I think agents should have the ability to check ahead of time for storage availability. It would have saved us the hassle xtra miles and fuel.

Rating:

1.0

No light on my aisle.. No cart / dolly at move out. No one would answer phone or call button for assistance. Too ridiculous to access building and elevator, going AND coming

Rating:

5.0

Exceeding pleased with every staff member I interacted with. Kudos to the manager for such a well-run establishment. I have never been to a better run U-Haul facility.

Rating:

5.0

The staff was very helpful.

Rating:

5.0

Great service and great staff members

Rating:

2.0

I don't like the way you all charge too many late fees I will never use U-Haul again I been a good customer for years but no more you all are extremely too high

Rating:

1.0

The store manager was never around when needed. I spoke with her on numerous occasions about my account and she told me one thing and did another even indicated that I was lying. I didn't appreciate her attitude nor her tone. There was only 1 young lady running the store when I was trying to handle my business and she was in training. The manager should have never left her alone. The store is handled in a very unprofessional manner. I was charged the full amount for my account even though the manager reassured me I wouldn't. I am a very dissatisfied customer.

Rating:

3.0

Great staff, but I had to sign a contract that I wasn't able to read first. While I was there, a guy who bought a storage auction had some items that were missing. I was required to have a disc lock but the disc locks they had were not good. Overall good management but awful administion by Uhaul Corporate.

Rating:

5.0

Excellent service

Rating:

1.0

The staff had me waiting two hours for my storage paperwork and after I got it found out it was wrong and also no access Number was given so I had to keep my truck load til next day and get paperwork corrected which employee pulled a gun on my son because he was angry due to there mistake ....

Rating:

5.0

The general manager was very nice and helpful the staff was really friendly I will be returning to this location.

Rating:

3.0

When I first moved into the unit, the woman setting everything up was extremely rude. She didn’t care about helping me get my account set up. It took 3 different people before someone finally helped me get the online account set up where I could pay online. Everything else was fine.

Rating:

1.0

I did not realize that the facility had red dirt floors until moving out. Some of my items and my daughters wedding dress were ruined. I had two storage areas. I am very, very disappointed with the end results.

Rating:

5.0

No problems encountered at all. This location/building is very well suited for storage.

Rating:

1.0

Scam company is a scam.

Rating:

3.0

The only complaint I really have is the customer bathroom in the storage facility the toilet was constantly plugged and over running with urine and feces

Rating:

1.0

My storage unit was locked within 20 days of me moving in due to an employee failing to put my rental in the system although I had a physical contract. Even after verifying that I was occupying the unit, an employee still failed to update the information which resulted in my not being able to access my belongings. Even after they realized it was an error in their behalf, the manager called me later that day to tell me it will be a lock placed back on my unit due to a balance of over 1k even though I had only occupied the unit for 20 days and the 1st payment was not yet due. She hung up in my face after telling me I had an attitude with her about MY belongings. They realized it was THEIR error again and the manager argued with me on the phone for 30. I immediately got in touch with the area president who immediately saw it was their error and did not understand why the manager would be callling me at all. The employees are 100% incompetent, unprofessional, and have no desire to learn the systems to work effectively for the customer. Would not recommend this locations.

Rating:

2.0

Lady took hours to do our contract ,then gave us a storage that was already locked ,no access key and she was the manger at the unit on 28th street north,bham Al...She messed up my day with being so unprofessional ..Her name was Yolanda

Rating:

1.0

Office staff were fairly helpful. Units felt like they were in a safe environment. But when it comes to the actual units, I cannot provide any positive feedback. Unit is marketed as climate controlled but is basically at the same temperature and humidity as the outdoors during the summer. We also had water damage in our unit which led to mold on several books and textbooks. I would not recommend this storage facility to any friends or family based on the quality of the units.

Rating:

5.0

Great experience

Rating:

1.0

The general manager and two ladies in the office helping me did the best they can despite the horrendous experience and issues I had. Not only are there bugs everywhere and are now going to be in all my things. But I had to pay the guys I hired through uhual moving help an extra 2 hours $160 to move my stuff into 4 separate lockers the night before.

Rating:

2.0

I had to pay a month's worth of storage for 4 days of use this month before moving everything out and closing the account. They need to offer a rebate for the other 26 days its sitting unused (or probably being rented to another customer).

Rating:

1.0

The person that set me up with my truck and storage didn't know that the facility doesn't use a card to access it after hours. I was told to use the card and if that didn't work call. I was scheduled to return the truck at 10:15 pm but couldn't use the storage bc it was occupied. It was a waste of 2 days but at least the manager didn't charge me an extra day with the truck but I had to drive far for a another storage location

Rating:

5.0

I appreciate the calls when I passed my due date to pay

Rating:

5.0

I rented a storage unit by the previous management in May . I went back a few months later to check on my belongings and found that i had not been assigned the unit that I had been previously told to use . Long story short Carmena , Kenieth and the u-haul team saved me from a huge loss . I’m really grateful and want them to know they’re asserts to the community .We need more customer service like this in the world.I rate the service I received the BEST I’ve ever had .

Rating:

4.0

Price could have been cheaper, but overall satisfied.

Rating:

4.0

I enjoyed my stay at that particular location. I really didn't have any issues, but when I did the staff was able to point me in the right direction. The facility was always clean! I'm glad that they are expanding at that location to offer more storage. My only change I would like to see is maybe adding a netted covering over the storage units because over time the fallen debris from the old building and bird poop gets on your stored items.

Rating:

5.0

I gave all excellent reviews mainly because of Mary. She is the true rockstar of U-Haul Uptown! If it was not for her, I am not sure if the moving process would have gone so smoothly.

Rating:

2.0

There are roaches everywhere in the storage. I will seek compensation for damages.

Rating:

1.0

I did not receive the promo discount I made my storage reservation with online. Even after showing the “manager” my reservation number she refused to honor the promotion. I am currently looking for another storage unit so I can hurry and take my things out if there. Very unprofessional staff. Made me swipe & charged my card over 5 times for $113 because they thought I was paying wrong. Whole time it was the staff

Rating:

5.0

Great team and easy experience.

Rating:

5.0

Agent was extremely proficient

Rating:

5.0

Loved, loved the office folks. Super nice. Would use y’all again if we need storage space.

Rating:

5.0

Great service

Rating:

5.0

I always able to access my unit when needed. It was clean/safe convenient to get to. Staff wasn’t always available but I got what I needed.

Rating:

1.0

Came to pick my things out the storage and spiders and webs and sooooooo much dust I feel like ima have to pay someone to clean all my furniture

Rating:

5.0

The facility is clean. It’s in the perfect spot for us. I’ll definitely be using their other services soon.

Rating:

5.0

Great customer service

Rating:

5.0

The staff was very attentive and helpful. I appreciate the service dearly.

Rating:

3.0

This was not what I expected. I was to get one month free. Because I was a one way customer. But the move was set up where I wouldn't receive the one month free package.

Rating:

5.0

Outstanding customer service!

Rating:

1.0

The absolute worst experience I have ever had with any storage company or any customer service in general. The staff from the very beginning was horrible to work with rude and not knowledgeable about anything that I asked. I will never ever ever use U-Haul as a storage company if I can help it because of my experience with this location the manager was the worst manager I have ever experienced as a customer.

Rating:

4.0

Very pleased and the rates were affordable.

Rating:

1.0

Made reservation for 10•10, get there only two 5•10

Rating:

1.0

I will never use your service again and I will never give a referral to your company I pay you fail

Rating:

4.0

My experience and service was good. There could be easier access to pay that is more fluid but it’s accessible.

Rating:

5.0

Thank you so much for the service . I had my storage unit a for a little over a year! No rodents very safe and clean. Thank you for the pleasant experience! Happy Customer 😊

Rating:

1.0

Try to charge you extra for anything. Don't supply things that were ordered. Acted like they couldn't rent a truck out when they had 4, had no problem reserving one online and walked right back in. Was mad I was 15 minutes late and still had 3 trucks left. Trying to charge me for storage when I moved out of my unit 1 day after payment was due and did notify them of my intention of moving out and rented the truck from them but won't cancel my unit so they can try and get more money out of me. This is a game to staff they even laugh at giving people issues as if moving isn't enough already.

Rating:

4.0

My storage rental was painless and rewarding. My biggest issue that I face was using the U-Haul app. Especially, when it came down to ending my reservation.

Rating:

1.0

Stolen items! Nasty lying staff! And poor customer service experience!!!

Rating:

3.0

I was assigned wrong storage unit, found out when I went to move my things in. The Customer Service Representative got confused on my order which took excessive time that I didn’t have. Also it was complications with my payment when I already paid online; I had to go through the payment process all over again.

Rating:

1.0

I terminated my storage in January and I was charged for most of the year. It is ashamed that you take advantage of elderly people.

Rating:

2.0

The employees here can be really rude, and not very helpful. Everything is on their time which can be very slow so don’t be in a hurry. I dreaded coming here and having to deal with the employees. I will definitely be avoiding this location in the future.

Rating:

2.0

The storage was cancelled

Rating:

5.0

The unit that you thought I needed was to small and I didn’t use it. It’s not in use I don’t need it thanks, also check on the truck I rented you charged me for gas and I pittgas in it thanks please adjust my bill

Rating:

5.0

Everything worked out perfect.

Rating:

1.0

I was over charged when a team member made a mistake. U-Haul would not take responsibility. When I asked to fix the mistake team members were rude. I saw a rat in storage facility. I will never return to this storage facility and warn everyone not to consider this location for storage needs.

Rating:

3.0

First time using any kind of storage facility. They didn’t make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.

Rating:

5.0

The only problem I had with uhaul wAs them not doing the right thing after Iterminated my lease. I have gone there two times, but the manager is never there. I will go back tomorrow to see if I can close my account.

Rating:

3.0

My first unit was marked “Customer Ready “ but was full of old junk. Had to get another one assigned which took more time.

Rating:

1.0

The Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.

Rating:

4.0

This location had a manager who was very confrontational and also Reeked of alcohol, I think at this point he has been Terminated.

Rating:

3.0

Didn’t have the size truck I needed so I couldn’t get everything i needed.

Rating:

4.0

I reserved a Uhaul truck and storage. Only to realize the storage was not the location I was needing and the truck was no longer needed. My card was still charge for 2 services I did not use.

Rating:

5.0

The ladies was patient and nice to my family and I!!!

Rating:

3.0

The representative that I worked with was helpful and got me in/out without any problems

Rating:

5.0

Great service just the access hours was not so much to my convenience but you guys rock at Uptown in Birmingham Alabama.

Rating:

2.0

Very hot inside storage unit, was dirty

Rating:

5.0

Mrs.Shenika was very nice and professional

Rating:

5.0

The ladies were friendly and nice helpful

Rating:

5.0

They were super!

Rating:

5.0

Awesome place and great people with positive attitudes.

Rating:

5.0

I WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.

Rating:

2.0

The storage units should atleast have a roof over them even if they’re in a warehouse. Especially if they’re considered indoor.

Rating:

5.0

The entire staff was excellent

Rating:

5.0

I DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.

Rating:

5.0

The person was very, very polite and and helpful. Don't remember her name but she was AWESOME

Rating:

5.0

A little high in price, but worth it for my peace of mind. Clean, great operation there. Laid out for exactly what you need in supplies and storage, with the equipment to help you get the job done!