Customer Reviews for U-Haul Moving & Storage at Washington Blvd

Rating:

5.0

Allways great service

Rating:

5.0

Ralph is great. Wisely showed me the trailer before I rented it so I could be sure it was big enough for my load.

Rating:

1.0

My money was taken for a storage I didn’t want online instructions was so misleading thought I qualified for a free month as per website I was only trying to reserve storage space but my money was taken instead I tried to cancel and get a reduced I was took through the loop finally I got someone to help me then I was told I had to wait till Wednesday I called back and the representative did not represent uhaul well she has no patience she was rude she dispatched me to another service the young lady spoke well very perfessional she informed me that she was not allowed to speak to customer and said she will explain to the store rep when the store got on the phone again said she said you she can’t and will not willing to help you I told that is not what she said she keep putting me on hold she is the same one that hung up on me the first initial call I made she accused me of yelling and I was not my voice is naturally loud as I explained to her and she said I don’t care you ain’t gonna be yelling at me I have been going to this uhaul for a long time and I was never treated in such a way I probably will not return to this store again the rudeness lead me to get a storage at public storage online was smooth with no problems and I got Halloween special at 50% off I have yet to be refunded because it’s a short process to take my money but a long process to get my money back

Rating:

2.0

Better help and make sure all equipment you purchased online is given to the customer.

Rating:

3.0

The van I rented , the steering was very loose, to put into gear you need to move the steering column up and down. When I called U-Haul about this problem I was told to move the steering column up and down as I tried to shift. But once started the van road ok and the employees that waited on me were exceptional.

Rating:

5.0

Mr. Ralph is wonderful... He always treats me with great customer service.

Rating:

1.0

I never moved in and want my money back manager was really nasty I’m out of 158 dollars public storage would never treat me like that

Rating:

2.0

The truck struggled to shift gears for the duration of the rental and needs maintenance. Two of the tires were clearly low on air and flattening out. Passenger door would not open from the outside. The lever had to pulled from the inside to allow the door to open. Van was rented out with less than 1/4 tank of gas remaining. Will choose a different location to rent from in the future.

Rating:

5.0

Great staff! Always giving extra effort to meet customer needs.

Rating:

4.0

Extremely friendly and available.

Rating:

5.0

Nothing everything was perfect

Rating:

1.0

What can you do to improve for the next customer?? Fire the entire staff and start over fresh.... All I can say is TRASH!!!!!

Rating:

5.0

Nothing I can see to improve. Great service all around. I had great service at the 25086 Jefferson Ave in Murrieta where my UBox had arrived. Staff were very friendly and very helpful. I would highly recommend using UHaul for your shipping needs

Rating:

5.0

Nothing

Rating:

5.0

curtious,professional,prompt

Rating:

3.0

The trailer was fine. The initial service was slow and I had no idea what was going on until the trailer finally got hooked up. The accessory items came out quickly, but I wasn’t told the covers I ordered were there. I had to assume and took them. The drop off was great! 5 stars. I dropped off on Monday around 7 PM. The mover help part of the package was unacceptable. The website gave the wrong date for help. It assumed I needed help on the pickup day even though I made sure the date was correct when I ordered the help through the app. Then even though I made arrangements with the mover on the correct day they didn’t show up. I called the moving help line they said someone else up with me. I had to pay extra money. I called them up and they said oh we can’t do it today so I had to get yet another person so I think it was the fourth or fifth group, but finally somebody helped me in that person was good But the process was horrible and I had to spend 69 extra dollars on the U-Haul rentalbecause of something that was not my fault

Rating:

2.0

Do not over charge.. I never used the dolly, I got charged $50 and my receipt said something different

Rating:

3.0

The lack of customer care or concern is overwhelmingly poor. That should be exhibited and addressed.

Rating:

1.0

They scamming people out of money charging people cards for extra gas and they not checking mileage on other people gas very unprofessional

Rating:

3.0

Please make sure that the belts are tight when securing a transporter. The staff worker who hooked the transporter left without any explanation. Two other staff workers had to help and explain what I should do on the road when stopping to check the belts. A retired Vietnam Veteran helped secure my front right tire because the belt had come completely off.

Rating:

3.0

Everything went good. I just found a lot of Rat poop on my items. In my storage.

Rating:

5.0

All the auto transport trailers have damage to the fenders and the ramps are missing the handles.

Rating:

1.0

I’m not sure how my information was used for U-Haul and I didn’t get a U-Haul

Rating:

4.0

The customer service rep was excellent. I wish the process could have been faster, but I don't think he could have made it any faster.

Rating:

2.0

I requested a 20' truck at the Hanover Street location. It later changed automatically to the Washington Boulevard location. It said I was guaranteed a 20' truck there. However, when I got there, they only had a 15' truck. Seeing as I needed to get things done and having no other choice I proceeded with the 15' truck. Once, I got the keys, the gentleman walked my just outside and pointed to where the truck is. Being unsure as there were multiple truck there I asked which truck it is was. Fortunately, someone else there stepped in to not only show me where the truck is, but went over some things. The problem inside the truck was that there was a lot of heat coming from the center console piece. We found out there were four latches to secure it down and it only had one of four secured. Once all four were secured, the problem went away. So, I would not recommend this place, unless you don't want the truck you were "guaranteed" and if you want the employee that you initially talked to to get a different truck to be lazy and not walk you to your truck and show you around. Big thanks to the two employees that helped me out: one that stepped in to show me the truck when I first received the keys, and the employee I talked to when dropping it off (he returned things I left in the truck that forgot about).

Rating:

3.0

the first 2 motorcycle trailers we tried didn't work both had electrical issues

Rating:

5.0

The people there were courteous and very professional

Rating:

5.0

The auto transport needs some repair to the right fender and the straps for the ramps need replaced. Otherwise everything is good.

Rating:

1.0

Nothing but problems at this location. The person "helping me" was very distracted and started helping another coworker when their customer had an issue. They had to re-enter my information twice because of distractions. The other customer had a serious issue which lead to shouting and raised voices due to a language barrier. When I returned the trailer the person behind the plastic ( yes they still have plastic up at this location), they took my paperwork. When they said they would send me a receipt they couldn't find the app on their phone! They took .y number and said they would call in about 30 mins to get me my receipt. No call, no receipt. Took 2 days to get a receipt. The people "helping" customers need to get a lot more professional at this location. They act as though they couldn't care less if they were there or not.

Rating:

5.0

Great people

Rating:

5.0

Very helpful friendly staff

Rating:

3.0

U-Haul trucks are ok but storage was crazy

Rating:

5.0

Top notch location kudos to the boss man Ralph and his amazing staff.

Rating:

1.0

Check-in experience was very unprofessional. While I was being checked in, the woman was on a personal call, cussing, and seemed to be very combative with everything I inquired about regarding insurance coverage for the rental. Very disappointed.

Rating:

5.0

Staff was friendly and helpful. Make the experience smooth and quick

Rating:

4.0

The finder on the car transport was demolished. The only other issue was when we went to drive the car up on the car transport it shoot up off the hitch. Apparently it didn’t get locked down properly. No damage was done but it could have turned out really bad.

Rating:

3.0

After 4 years of storage you charged me a whole lot of money.

Rating:

5.0

Nothing

Rating:

5.0

Equipment had damage to the fender.

Rating:

5.0

i hope in the future that customer service is more professional, but i can say that they did help me out with my own mistake on my reservation so that made up for everything that happen and it was busy.

Rating:

1.0

The truck had non functioning head lights and could NOT be driven at night. I had to take a taxi home and again another in the morning to retrieve the truck and drive it back to Baltimore. I should really get a discount AND you should have a word with the maintenance manager at the location.

Rating:

4.0

When I went the first day to get truck they were all gone , so I made reservation for the next day and everything went well.

Rating:

5.0

Great Job

Rating:

5.0

Non

Rating:

1.0

My storage was infested with rats / that damaged and chewed thru my clothing and electronics I reported to staff nuffn was done in that matter

Rating:

5.0

I Am coming back soon guys.

Rating:

4.0

Because of great service I would say keep doing what you're doing. And thanks for all your help.

Rating:

2.0

When I arrived to pick up the truck, I was instructed to wander through the lot to find my assigned vehicle. I couldn’t find it so I went i side to ask for help and was told the truck wasn’t there. It was at another location about 6 blocks away. When the young man helping me offered to bring it back for me, he was told by the older man at the counter that he wasn’t allowed to assist me and that I had to go get it myself. So, I called my husband to come back to the store and drive me to another location. Had I been told the truck wasn’t there beforehand it wouldn’t have been an issue, but between the rude way the older man responded and having to get my husband to come back after leaving, it was overall poor customer service. Once I did find the truck at an unstaffed storage facility, the cargo area was covered in dirt and had to be cleaned out before it was used and the cab had stale muffins tucked in the door.

Rating:

1.0

Worst U-Haul experience. It took nearly 3 hours to pickup a trailer for a local same-day return. Staff were clueless and said numerous times the trailer was not available when there were 4 identical trailers on the lot. They couldn’t look up anything or answer any questions without a manager, who was on site but outside smoking. Finally got a trailer and the tail lights were broken, so started the process over again.

Rating:

5.0

Twice the truck said air needed in tires, but they took care of it right away. Will go back when needed

Rating:

5.0

Ralph was very helpful.

Rating:

3.0

My box was 3/4 days later than I was given. I had help on the first day that it was supposed too come. Non after. Wasn’t happy

Rating:

4.0

I held my storage for two three-years when I left I went to the office and let them know I was leaving and now I'm being told that I owe them money for the storage and I'm no longer there...??? 🙃

Rating:

5.0

N/A

Rating:

5.0

Exceptional managerial staff

Rating:

5.0

Wish I could’ve gotten the lady name that helped me with my return because I would definitely mention her name here. She was very polite, knowledgeable and helpful.

Rating:

1.0

I reserved a 5x8 trailer online to pick up some furniture and, when I arrived, they hooked up the trailer and told me that the right turn signal wasn't working. The guy stated that, based on his tester, the issue was my car, so my only other option was to rent a truck. I didn't have any flexibility in my time line, so I said I'd rent a truck. Only they said they didn't have any trucks, and I'd have to rent a van. And, because they lease the vans, I had no choice but to pay the "optional" insurance. My rental went from $25 for the trailer to over $125 because I had to pay for gas, extra insurance, and mileage. Not to mention that the whole ordeal took well over an hour because the guy who did the van rental didn't know how to use the system. And, to top it all off, I took my truck to the mechanic to get the electrical fixed and he said it worked fine. So I spent over $100 unnecessarily. I filed a complaint and was told that they'd have to reply within three days and it's been a week.

Rating:

5.0

Always need your service when moving a relative back and forth to college. All positive feedback from me, except maybe need another sales rep on the register.

Rating:

4.0

We were late for picking up equipment. I should have been proactive and called to let them know. The location actually booked another reservation for the same equipment. The other party had not shown up to pick up equipment so we were ableto get the trailer we wanted. I feel they could have called me.

Rating:

4.0

The people there were very nice. Unfortunately they told me they did not have the dolly that I had reserved. Meanwhile, I had gone out of my way to choose that location to pick up a truck because the CSR I spoke to on the phone previously had told me this was the only way to guarantee that the moving blankets and dollies I had reserved online would be available.

Rating:

5.0

Ralph is the man! Mic drop

Rating:

2.0

I was forced to use Uhauls insurance in place of my insurance which I have used several times. Most recently in March. I was charged for more mileage than I traveled. I was charged for 4 gallons of gas and the van was delivered with the same amount of gas as picked up. Will never use this location again. Will probably never use U-Haul again. I also had to sit and wait for someone to come inside to wait on me. I waited for over 10 minutes. A man was stacking the boxes but did not get anyone to help me at the counter. Nor did he address me. If I had not taken an uber, I would have left.

Rating:

5.0

First class experience and customer service

Rating:

5.0

Quick and easy.

Rating:

5.0

The people was extremely nice.. I will use that u-haul again..

Rating:

4.0

Staff was awesome very helpful

Rating:

1.0

I hate that place

Rating:

2.0

Cost is to high & to many steps

Rating:

5.0

The women inside was very nice and helpful!

Rating:

5.0

Very helpful but wish the gate access hours were a little later for us who

Rating:

5.0

If I could change anything I would make the larger doors accessibile 24 hours. Some customers may work hours that does not allow them to make it between 7-7. Sometimes customers with larger items that does not fit through smaller doors may require help and the help is only available after hours. All in all it’s always an excellent experience at this location 2929 Washington blvd. Just maybe that one service can be added.

Rating:

5.0

I must have used this storage unit and truck rental for more than 20 years. They stay busy because they do great work.

Rating:

5.0

Thank you so very much

Rating:

1.0

This place has a bunch of rude ignorant employees and managers . Not very helpful at all . Not accommodating at all. Overall not a pleasant experience and I will not return to this location for any of my future moving needs and I’ll make sure none of my friends and family go to this location either . Yall need help.

Rating:

1.0

My move out date was the 10th NOT the 14th. They also charged me for dried up mud that was already in the U haul when I got it. The items in my unit were also infested with mice. There was no food in there or trash whatsoever.

Rating:

1.0

My unit was infested with mice, and the odor of mildew was overbearing. I had to throw away a great deal of my belongings because of the rodents and mildew/mold smell in all my fabrics. My sofa which is not even a year old ruined. That was a $1700 sectional. Countless clothes had to thrown away. When I obtained this horrific storage unit I spoken to at the time nice women about my situation. I was being illegally evicted. Me and my kids were legit homeless. I lost my job, I lost everything. Then to open my unit to what I did, and having to get rid of so many of my belongings was just utter heartbreak. I don’t have money to replace these things. Almost all of my son’s clothes had to be thrown away. The mice made a nest in them and the babies died. So now my baby is unfortunately out of clothes. We have no sofa or coats towels blankets etc. And what makes this whole ordeal even worse is the staff. I have NEVER in my LIFE experienced such poor customer service ever. On move out day the women behind the counter had music on way too loud, then did not even acknowledge me. When I asked my question she did not even respond. How does a place like that stay in business treating people so poorly? The site manager at this location is a very nice gentleman, and the one or two interactions I had with him he was kind and helpful. He just has an awful staff. I will never recommend this place to even my worse enemy. Horrible horrible horrible.

Rating:

2.0

Didn’t appreciate the mystery phone call about who had things stored in my unit or if I was the only one with a key. Ultimately it was a rouse to cover up the fact that they made a mistake on the rental contract and had no idea what unit they had rented to me.

Rating:

1.0

They have mice or rats real bad messed up some of my things

Rating:

5.0

Mr. Ralph and Derrick were tremendously helpful and made my experience easy and worry free

Rating:

1.0

Thought I should have received some type of money back because I did not stay the whole time in the storage I don't expect to have got it all back but at least some kind o e money back

Rating:

4.0

Owner and manager very supportive, understanding and professional I hVe been using this location for a very long time

Rating:

3.0

Unfortunately the units were dark. Did not have good light source in the unit they looked like small caves. The price for the unit I had was not very budget friendly. I got a promo on move in for using a Uhaul vehicle. The site was convenient but not budget friendly. The late fee and number of red overlocks i saw on the day i moved out was very telling.

Rating:

3.0

No lighting was my only issue.

Rating:

4.0

The space is convient but not for long term as they have no elevators. I'm handicapped so I had to ask for a first floor space. They were able to accommodate me which was great. Not having rolls up doors was a hassle but I was able to get stuff in the door.

Rating:

3.0

I think there should be an elevator or ramps for upper levels stairs made the process more difficult

Rating:

1.0

I still haven’t received my deposit to this day that I was own from rented the U-Haul truck, it’s been over a month.

Rating:

1.0

Because my stuff got stolen

Rating:

5.0

Service was great, everyone was super friendly. Big shout-out to the staff at this U-Haul location!

Rating:

5.0

Carey and Ralph were very helpful.

Rating:

5.0

Mr. Ralph Williams -- the store's owner since 1999 -- helped me throughout my move-in. He was courteous, prompt, and professional, especially since he juggled multiple requests from multiple customers at the same time as our interaction. I highly recommend this location.

Rating:

5.0

Everyone was super helpful, we laughed and I got what I needed. I love it here!

Rating:

5.0

Mr. Ralph was awesome and very helpful.

Rating:

4.0

The only issue I have is which it did not apply to me if you have large or heavy Furniture I recommended that you stay on a lower level floor and not the 2nd floor because of no elevator but overall good service and I was pleased. Thank you!

Rating:

5.0

Mr. Ralph. And Michelle go over and beyond to make sure that their customers are exceptionally happy. That will definitely keep me coming back, knowing that I get to see they’re friendly faces each and every day.

Rating:

5.0

Manager and staff very helpful! Deeply appreciated.

Rating:

5.0

They where really good

Rating:

5.0

Very convenient with storage and uhaul in one

Rating:

5.0

Manager, Mr Williams, and staff were very helpful.

Rating:

5.0

Many thanks to the storage manager on duty the morning of 1/30. My house has been destroyed in a fire a couple hours prior. She worked hard to get me a van and a space to store my remaining household goods.

Rating:

5.0

Very nice and clean place the staff was AMAZING

Rating:

1.0

Is there any core as far as the attitude from the young lady who told me I could not store food in the bed itself I've done this before with U-Haul and all of a sudden I get slapped in the face like oh I want to take this individual like a poor punk I don't appreciate the attitude that she gave me and tell me what I can and what I can do when I'm paying even though I got a free month it's still a shame how the system works

Rating:

5.0

Ralph has been a wonderful manager… so kind and patient. Very knowledgeable and seems like an excellent leader. We were customers of the storage units for 30 or so years.

Rating:

5.0

I always come here to rent trucks for every one,never had no problems I love this one.

Rating:

1.0

Won’t comment I just got a lawyer to handle this.

Rating:

5.0

The staff at UHaul at compassionate, conscientious, considerate 💯💯💯 great staff

Rating:

5.0

Mr.Williams was so professional, caring about my needs and his kindness is rare in the customer service field.When I first applied he convinced me to get a Storage with his location rather than another company I had reservations with.Because I was renting a truck already.I have over 20 years in Upper Retail Management Experience this day its rare to meet someone that nice, caring, and kind as Mr.Williams.

Rating:

5.0

Keep doing what you are doing and Mr. Ralph Williams was wonderful. Best Regards, William Leon Lockhart

Rating:

1.0

It was a nice experience until the chains on the 6x12 trailer started dragging on the ground while moving from Fort Worth Texas to Baltimore Maryland, got to Tennessee then a roadside assistant was able to tag all together. I rented this trailer because there is no truck that can accommodate 4 passengers. Above all, it was a nice experience. UHUAL, please 🙏🏽 it’s very possible to build a 4 seater truck. Consider those with kids without an option of leaving 1 or 2 kids behind while everyone else get into the truck and there is no AC at the back of the truck. If you are providing DI

Rating:

1.0

I tried to reserve a truck online and added the storage unit to the order. I did not have the option to select a location for the storage unit and it automatically went to the location. I called asking for a refund and to reserve the correct location and have not received one yet. I looked online and it said that I already moved into the storage unit when I had purchased it the same day.

Rating:

4.0

While I did the early check in to obtain a free lock online by providing a selfie and my drivers license, I was told that I would need to buy a lock when I arrived to the storage facility in person. I also had to change the type of unit I had, because I did not know ahead of time that I would have to go upstairs (without use of an elevator) with furniture. When I upgraded the unit, I did not know how much it would cost. There was no 8x10 unit. There was either 8x8 or 8x12 unit. There was a mouse trap in the storage unit. The staff asked if I was sure I wanted to remove it, since there could be an infestation in the unit due to food. I did not pack any food with my stuff. I needed the space for my stuff, and the unit itself after the fact was $154. There were a lot of markings on the walls of the unit. For the amount of money charged per month, I would think that it would be a nicer storage unit. The staff was really friendly and helpful, though.

Rating:

1.0

Why was my dresser used as a delivery unit for a rat??? Or mouse ?? .. we pulled my dresser out an found a nursery of pink mice delivered in my Brandnew dresser, for which the dresser had to be disposed of , some of my clothing had to be disposed of because it was used as a restroom , boxes was filled with mice drooping , an my possession smell like pure SH*T … an because of that reason ! My new home has a strange Oder due to thee amount of mice dropping that is in my possessions, this is unacceptable, please contact me about this Matter asap! I’m super angry of this ! Because all of my possessions smell like mice Droppings , an when I put my things into your storage unit , my possessions wasn’t damaged at all !

Rating:

5.0

Ralph, you & staff were great! Thank you

Rating:

4.0

I asked if my payment could be prorated and refunded to me I was told this could not be done and I would like to know why. I paid a full month June 23 and moved out June 26. If the unit is rented after the 26 to someone else then your being paid twice for the same unit which is not legal. I was told that that wasn't done at that facility. Please explain this to me. Thank you

Rating:

5.0

Well maintained facility and good staff

Rating:

5.0

Mr. Williams and his staff provided excellent customer service care. Professional, polite, and accommendating.

Rating:

3.0

Have to get rid of the mice

Rating:

1.0

Alot of my things was wett and spotted

Rating:

5.0

Staff very friendly and helpful.

Rating:

5.0

Thank you Mr Ralph and staff for taking care of me and my belongings.

Rating:

5.0

Michelle was extremely professional, and her customer service was excellent!

Rating:

5.0

I was very satisfied with amount of space provided for price paid. It was easy to store my items that led to easy and quick removal.

Rating:

5.0

I was very satisfied with the service received and staff was very friendly, helpful and polite.

Rating:

1.0

This place is infested with rats. I trusted my items to you all and now I have to get rid of thousands of dollars worth of items. I have to get someone to steri-clean my home and the items that I maybe able to keep. I will never use uhaul again. As a matter of fact I am report this site to the health department. Rat excrements are a biohazard.

Rating:

5.0

The representatives were very helpful and patient while moving my dads things after his sudden death

Rating:

4.0

The hours are 24 hours which is perfect!

Rating:

5.0

Danielle was super nice.

Rating:

1.0

I had to throw away almost my entire 8X12 unit( an apartment’s worth) of things because I came to put some things in and there were mice and roaches in my unit. I was VERY disappointed seeing this.

Rating:

5.0

Iam happy 😊

Rating:

5.0

No problem and no complaint for 12 years

Rating:

5.0

The staff was excellent, and my agent even walked me to my unit to make sure everything was straight with the unit

Rating:

3.0

There were mice in the storage unit. These mice bit through several of my packages which I kept in the unit for only 2 weeks.

Rating:

5.0

Ralph does an amazing job! Very happy with the service here! Would definitely use this location in the future!

Rating:

5.0

Staff at U-Haul very perfessional and helpful

Rating:

5.0

Amazing Customer service

Rating:

3.0

The storage unit had holes in the wall and mice droppings that l clean up l have requested for an invoice of payment and as of 2/ 17 / 22 l still have not gotten one l received a email stating that payment was due and l have already paid in full back in January and discontinued the service of the unit .l have spoke to several people about this situation.l am hopefully that it will be resolved soon.

Rating:

5.0

Great staff, very helpful and knowledgeable!!!

Rating:

2.0

I want to provide a shout-out to the employees at this U-Haul, as I always had exemplary customer service experiences, but with that being said, it does not change my experience with this storage facility. Firstly, there was a miscommunication about which storage unit was mine, and the person who gave me my unit gave be a unit which did not match the unit I was assigned in the computer. This led to future confusion and stress as I had paid my rent, but there was a lock on my unit door. I had to wait for 30-40 minutes for this issue to be resolved, and it caused me to not be able to access my unit that day. Additionally, there was a significant rodent problem within the unit that I had due to there being 2 mouse-sized holes which led to the units on either side of my unit. There was mouse poop crusted on top of my boxes, there was a significant amount of poop which was in each corner of the unit (where the holes to the other units were) and my kitchen box which had pots and pans in it was filled with at least 4 oz of mouse droppings and my belongings had been significantly damaged by the rodents chewing up my belongings and pooping on them. I had followed all directives to not store food, drink, perfume, hygiene items, scented candles, or cleaning supplies in my storage unit, and yet the mice still were in the unit. The woman who I had checked out of the unit with was incredibly kind and swept out the unit and cleaned the droppings up so that I would not have to, again, speaking to the customer service provided. But, based on the damages and miscommunication, I would never use this U-Haul facility again.

Rating:

4.0

I was not able to make pymt so you auction off what else I say and it was expensive now iam left with a high bill that I can pay. my friends now would need a cheaper storage.still in pandemic not to much money and people are sick

Rating:

5.0

The Washington Blvd. staff are very courteous, patient, and extremely helpful! My husband and I have been very blessed to have had our storage units at this location and to work with Mr. Ralph and his staff!! Thank you!❤️

Rating:

2.0

Terrible customer service, facilities are outdated and terrible looking . I was over charged and extra charged would never recommend u -haul only used the service cuz it was last minute

Rating:

5.0

It was one staff member that was rude to me lock the door on me in the middle of me moving out. Never said anything to me just lock me out and then was nasty when I asked him why ??? But everyone else was very respectful and helpful I will always come to mr Ralph establishments 😍

Rating:

5.0

Doug and the crew are very nice

Rating:

5.0

The truck that I have run it had broke down on me so it's an inconvenience meet and I had to pay extra to the guys for moving

Rating:

4.0

Ralph has always been excellent to work with, and although I'm happy not to pay a uHaul bill every month I'm sad I won't be working with Ralph anymore.

Rating:

4.0

I think the lights should be checked often there were a lot of times I went in there and it stayed dark

Rating:

3.0

Rat eat my thing

Rating:

3.0

There was a slight delay on Friday July 30 due to a loss of computers and a back up delay for customers. Uhaul also changed the lock on my storage unit causing a delay when attempting to leave.

Rating:

5.0

So sorry I forgot the young African American women name. She should get a raise. She was so extremely pleasant and funny. She took excellent care me after the day i had moving, she really made my day. She even help me get the couch off the truck and put it in storage. Oh i can't forget the other lady and gentlemen who was very nice and put a smile on my face.

Rating:

5.0

The manager was excellent, no complaints about his performance. His name is MR. Ralph.

Rating:

2.0

There was rat poop all over my storage locker when I went to check on my stuff. Moved everything out immediately. Everything was dark and smelly. Staff was nice and had no problems with hours, just would not store stuff here again.

Rating:

3.0

Need to install a lift for the second floor.

Rating:

1.0

Not good No clear instructions

Rating:

5.0

Nice guy thanks you

Rating:

4.0

The only thing I don’t like are the mice and rats

Rating:

5.0

Mr. Ralph is very professional and courteous.

Rating:

3.0

It was mice crap on 50 percent of my things my sons Christmas toys were ruined because of that and we had no food in our unit so where did the mice come from the gentlemen who work in the office supply was nice and professional great customer service

Rating:

5.0

the staff always are very professional and friendly. Help with extra items need to move well stick store. Easy excess too.

Rating:

5.0

Thank you ALL for making my first storage experience a great one. To the Washington Blvd crew, you were great and your customer service was AWESOME! Thank you, thank you thank you!

Rating:

1.0

All of my belongings were covered in rat fieces and it was unbelievably disgusting when I went to remove my belongings and it's very unsanitary. All of my Children's belongings were ruined and I'm very disappointed.

Rating:

5.0

When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I’ve had my belongings in storage, the staff members I’ve interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.

Rating:

5.0

Yes I would recommend a friend to use uhaul storage!!

Rating:

5.0

The owner is the best ! He make sure he take his time and work with everyone

Rating:

5.0

Mr Ralph was very nice pleasant and very helpful.

Rating:

5.0

It's a very busy location and they do a great job keeping everything on track. Friendly and helpful staff. I highly recommend them.

Rating:

5.0

Outstanding service.

Rating:

5.0

The staff was very friendly especially Ralph

Rating:

5.0

The only thing I don’t like the pending hold charger on my account now my account is overdraft on my account now

Rating:

2.0

My merchandise was sold in error

Rating:

3.0

The facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.

Rating:

5.0

The employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painful

Rating:

1.0

U-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was free

Rating:

4.0

L

Rating:

5.0

Mr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!

Rating:

1.0

I got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.

Rating:

1.0

You are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!

Rating:

4.0

Manager at this location is awesome!!!!

Rating:

1.0

My storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING

Rating:

1.0

Rats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.

Rating:

5.0

Very kind gentlemen at this location and professional

Rating:

4.0

I am a little upset by the prices for storage and late fees. The website is not easy to navigate.

Rating:

4.0

There roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage

Rating:

5.0

This Location is ALWAYS top shelf. I could not be happier

Rating:

5.0

Everything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.

Rating:

5.0

THE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.

Rating:

4.0

Staff friendly and very helpful.

Rating:

5.0

If I could of continued to work I would have kept my space could not afford to pay for the unit

Rating:

4.0

None

Rating:

5.0

Great customer service

Rating:

5.0

Been coming to this facilities for years.Overall friendly.

Rating:

5.0

Very good experience.

Rating:

5.0

None

Rating:

5.0

I really like the people and their services

Rating:

5.0

They Were Very Nice

Rating:

5.0

Good

Rating:

5.0

Great service, value, commitment

Rating:

1.0

This was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.

Rating:

5.0

Everthing was great. No problems

Rating:

5.0

very satisfied with your service

Rating:

5.0

You guys are great keep up the great work

Rating:

5.0

Every thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn

Rating:

5.0