My move out date was the 10th NOT the 14th. They also charged me for dried up mud that was already in the U haul when I got it. The items in my unit were also infested with mice. There was no food in there or trash whatsoever.
CHARLES B | Overall ExperienceSelf Storage Units in Baltimore, MD, 21230
U-Haul Moving & Storage at Washington Blvd
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- 3.5 Average Customer Rating
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My unit was infested with mice, and the odor of mildew was overbearing. I had to throw away a great deal of my belongings because of the rodents and mildew/mold smell in all my fabrics. My sofa which is not even a year old ruined. That was a $1700 sectional. Countless clothes had to thrown away. When I obtained this horrific storage unit I spoken to at the time nice women about my situation. I was being illegally evicted. Me and my kids were legit homeless. I lost my job, I lost everything. Then to open my unit to what I did, and having to get rid of so many of my belongings was just utter heartbreak. I don’t have money to replace these things. Almost all of my son’s clothes had to be thrown away. The mice made a nest in them and the babies died. So now my baby is unfortunately out of clothes. We have no sofa or coats towels blankets etc. And what makes this whole ordeal even worse is the staff. I have NEVER in my LIFE experienced such poor customer service ever. On move out day the women behind the counter had music on way too loud, then did not even acknowledge me. When I asked my question she did not even respond. How does a place like that stay in business treating people so poorly? The site manager at this location is a very nice gentleman, and the one or two interactions I had with him he was kind and helpful. He just has an awful staff. I will never recommend this place to even my worse enemy. Horrible horrible horrible.
Heather H | Overall ExperienceDidn’t appreciate the mystery phone call about who had things stored in my unit or if I was the only one with a key. Ultimately it was a rouse to cover up the fact that they made a mistake on the rental contract and had no idea what unit they had rented to me.
GARRETT R | Overall ExperienceThey have mice or rats real bad messed up some of my things
TSCHANTREA R | Overall ExperienceMr. Ralph and Derrick were tremendously helpful and made my experience easy and worry free
Cierra C | Overall ExperienceThought I should have received some type of money back because I did not stay the whole time in the storage I don't expect to have got it all back but at least some kind o e money back
Jason W | Overall ExperienceOwner and manager very supportive, understanding and professional I hVe been using this location for a very long time
VALERIE H | First ImpressionsUnfortunately the units were dark. Did not have good light source in the unit they looked like small caves. The price for the unit I had was not very budget friendly. I got a promo on move in for using a Uhaul vehicle. The site was convenient but not budget friendly. The late fee and number of red overlocks i saw on the day i moved out was very telling.
REGINA T | Overall ExperienceNo lighting was my only issue.
Carolyn c | Overall ExperienceThe space is convient but not for long term as they have no elevators. I'm handicapped so I had to ask for a first floor space. They were able to accommodate me which was great. Not having rolls up doors was a hassle but I was able to get stuff in the door.
REGINA T | First ImpressionsI think there should be an elevator or ramps for upper levels stairs made the process more difficult
Mary C | Online Move InI still haven’t received my deposit to this day that I was own from rented the U-Haul truck, it’s been over a month.
shanita b | Overall Experience