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Derek M.Customer Reviews for U-Haul Moving & Storage of 48 & Vine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Why are the employees here so rude??? Not our first experience with this location, and they are jerks. How is it UHaul allows this? When we dropped the rental trailer off, the attendant was unhappy, was rude, unhooked the trailer and slammed it on the ground. He then walked away without saying anything like - I'll get your receipt, you're good to go.... I had to stop him to find out what we are supposed to do next. I don't like UHaul because if this. And I don't ever want to rent from you again!!!!
Ronald M.The employee that helped me was polite and knowledgeable. Went above and beyond.
Samantha S.Overall, it was a good experience. The after hours return was a bit problematic in that the app did not function really well.
Corey B.Make sure there are enough customer service reps on duty.
Rod R.The return rental on the app was very difficult, I was unable to return my rental on it and had to use the website and I had trouble having my location found. Although everything else was fantastic.
DeLinn S.Keep up the good work and hang on to good employees!!
Don S.Team very helpful and friendly
Charles G.Put cruise control is the vehicles would be nice. Kinda hard on the foot and hard to keep a consist speed. Otherwise it was good.
peggy H.Fuel gage does not move while filling. You will not be reimbursed for putting extra fuel in the tank. Re fuel very slowly in order to not give away free gas
Chad Y.Make it easier to call directly!
jeff R.A nice cup of fresh coffee at check in would have been lovely. Lol
Chris T.Went very well very helpful personnel
THOMAS D.Drop off was fine.
Andrew W.The staff and manager at the 740 N. 48th Street, Lincoln, NE location has consistently provided excellent service during each visit. This locations staff and manager are AAA+, knowledgeable, helpful, and assisted in and prompt and friendly manner when selecting the perfect storage unit. They have never failed to provide an outstanding customer experience. I highly recommend this location to anyone in need of storage solutions. :)
mandy r. | First ImpressionsYour location has phenomenal customer service and we’re very helpful and sweet. I appreciate it the process was smooth. Thank you. 😊
andre h. | Overall ExperienceEmployees working were extremely unprofessional.
Mavreena S.The oil light was on. It would have been nice if this was taken care of before it was rented.
ken A.Very efficient check out and return, nice employee's
brad S.Everything was good
Jason W.I self refueled the truck and they hit me with a refueling charge even though the gas gauge was back where it was when I started.
Chris C.N/A
EBONY J.Even with cold, windy weather, the guys were fast to assist and unhook the trailer for me. I didn't even need to go inside the facility. The parking lot was clean and the UHaul trucks appeared maintained, at least at first glance.
Justine R.Super expensive and tons of mice
Lesley Z. | Overall ExperienceDo everything with customers in your office instead of making people use the stupid app. It took me 40 minutes to do all the app stuff to pick it up and 35 minutes to return it!!!!!! The stupid app is for young people. I came into your office on 48 and Vine and your employee took info from me and my credit card. I assumed it would be easy to pick it up on Sunday. You need 1 employee on call 24/7 to help people if you want them to use your stupid app!!!! I won't be using U-Haul again!!!
Mary G.Over 30+ years as a U-Haul customer and this location and team are the best of the best. The truly reflect U-Haul's goal of great customer service and moving equipment at a fair and reasonable price. One could not ask for a better customer experience and their commitment to such is unmatched. They make moving a little less stressful and always offer a helpful and and welcoming smile when you arrive.
Samuel H. | Overall ExperienceOnce again the management and staff have started 2024 off with exceptional and first class service. The consistency and hard work put in by the team at this location is unmatched. When I get things wrong, they make things right each and every time by showing patience and providing practical solutions to my circumstances. A shout out to this team for a job well done and my sincere thanks and appreciation goes out to staff and management. Happy New Year!
Samuel H.Both pick up and drop off were quick and professional.
Jason B.Explain better the process of dropping off after hours. Didn't see the text message till after I dropped the van off. Maybe explain when picking up equipment
Melodee A.Nothing, I was totally satisfied and that's the reason why I keep going back to uhaul when I need to haul a load of stuff...
Tracy E.Your staff were helpful.
FRANK K. | First ImpressionsThe staff at 740 N 48th ST Lincoln, NE are simply amazing. In my over 30 years of patronizing this location the team members and management excel at quality customer service and an exceptional customer experience. Meeting customer needs for equipment, moving, supplies, hitch & wiring, and storage. They strive to maintain a clean and organized storage area and overall their storage units are in above average condition. My referring friends, family, and business associates to this location have consistently generated a big thanks and comments on a positive customer experience. In 2024, I look forward to continued great service as always. A big thanks to the team at this location and keep up the good work. Happy New Year!
Samuel H.The person who checked me in on the 26' truck didn't have the vehicle ready . The snow needed cleared and when I talked about it he just walked off. There was a dolly in the truck that wasn't checked out. Sloppy business. The individual checking me in did great.
FRANK K.Excellent customer service.
Rick B.I am a frequent renter of car dolly trailers, MC trailers, and utility trailers. Most recently, I rented a car dolly 12/27/2023. It was covered in snow and ice. The straps were frozen and tangled up in the ratchet and it took me over 20 minutes to get them freed up. The ramps on the trailer were frozen with ice, so I couldn't get the car I needed to tow up the ramps. This was a very disappointing experience and the fact that the equipment was hardly usable I would almost appreciate a refund.
Todd K.Appreciated the prompt installation and service
Mike R.Staff was untrained. I was told my combination of tow vehicle and vehicle being towed would not work. And to go to another location. I had used the same combination on 2 previous occasions. I had to go to my shop and make reservation on line to get the service I needed.
Mitch N.Sign in truck says $25 to clean if not returned clean. Attempted to charge $50 because there was mud in the truck on a muddy day. Rude and argumentative staff. Treated me very poorly. Gas gauge did not work so added way more gas than was in the truck upon renting. Heater did not work properly. Worst rental experience of my life. Would not go back.
Katherine W.Oh wait for over 20 minutes to let process my drop off the trailer and you guys should hire more employees here to take care of the customer service
BASHERMAL M.First, the truck had less than a half tank of gas. Then when I got to the pickup location I discovered there wasn't a ramp. I had to lift the equipment into the truck and dropped an 800# piece of equipment on my leg, which resulted in an er visit. I was unable to unload the truck because of my leg and couldn't find help. I was forced to keep the vehicle until I could unload it resulting in extra fees. Next time, I'll rent from Penske!!!
Charles B.The girl that helped me was very nice and super friendly!
Dakota B.Anthony provided excellent customer service!
Carol E.Great Experience. Good Work Thank you, for helping make my move go smoothly.
Jill H.The app nor website isn't user friendly every time I ha e tried to either pick up or drop off I've had problems and had to call custo.er service. I had to take pictures at drop off because they didn't upload the first time I took them. I am not real thrilled with the self service pick up and drop off
PEGGY C.Great fast service thank you
nani C.Dislike the tactics used to overcharge. I rented online, standard time that came up was 4 hours. At pickup, salesperson confirmed that I would return at 8:30, in making conversation I said it would probably be not much more than an hour, just picking up new furniture and taking to my home, both were within 10 minutes of Uhaul. She said nothing about changing my rental return time and I signed a signature pad without seeing a contract. Later as I was picking my furniture up from the store, I received a text message from uhaul stating my return time was 6:30! When I returned my rental, I complained about the change in my time-as a way to charge me more if I was late returning (as I learned from my son's experience-see below). She denied changing it and said she was the only one working, yet when I checked my contract, the time on it was 6:30. She lied to my face! Seems like uhaul, or maybe just this location is in the business of scamming customers. My son rented from this location in the summer and I assume it was not communicated to him that he would be charged double if he went over 4 hours, even though it's the same cost up to 24 hours. He was charged double the rental fee for returning it less than an hour late. I understand you need to know return times for your trucks availability, but this seems like manipulation for overcharging.
Paula W.I find the management and staff at this location continues to provide exceptional service and have not been disappointed yet. My sincere thanks to all who continue to reflect the high standards set by the company in meeting the needs of the customers.
Samuel H.I rented a truck. they had no trucks. got a cargo van
Chris S.Very professional, very helpful. Excellent place
Cheryl H.A+ Customer service and consistently clean units. The management and team members at this location are simply outstanding and with over 30 years doing business with U-Haul this location rates as one of best in the area for storage, trucks, trailers, hitches, and supplies. In my personal opinion, you can't go wrong with such premier service and location. My sincere thanks to all that take pride in being the best of the best!
Samuel H.Brianna, the rep who assisted me was very helpful and informative.
Ralph S.One could not ask for better customer service and professionalism from a location. This location's staff and management are A+ in providing expedient, courteous, and quality service and support when you store or lease a trucks and trailers. Always has been my absolute favorite go to location for moving supplies and rentals. They never let you down.
Samuel H. | First ImpressionsVery friendly and helpful staff.
Henry S.The boys that you employ on N. 48th and vine street in Lincoln Nebraska are all very kind, helpful and knowledgeable. Thank them for me, Shelli Stoeckinger .
Shelly S. | Overall ExperienceThank you so much.
Cheree W. | Overall ExperienceWas told I could pick the location to return rental. Then got emails and phone calls telling me I had to return it way across town. Was in northeast area and I was told it needed to be returned to south lincoln. called the 800 number because the office was closed and they said turn it in to the location closest to you. then got another call saying no a customer in South Lincoln was expecting the truck I rented there so they could rent it. I was told that I had until Tuesday to return the truck but was hounded to return it on monday. Causing stress had job interview on monday and was not happy about all the drama and stress
Lawrence W. | First ImpressionsNo problems at all,staff was very friendly
michael c. | Overall ExperiencePoor experience cause I told them I was moving out, turned in my key fob and they charged me $500 saying I was 2 months behind. Then sent a letter saying they were auctioning my unit which is fine since I left it empty and clean.
cliff k. | Overall ExperienceAm very grateful there is a company like yours. R. Weddell
Rose W. | Overall ExperienceAnyone I ever delt with there was always very nice and helpful.
Jerry D. | Overall ExperienceAnthony at location 48th and Holdrege in lincoln,ne was so amazing and so helpful.
melissa I. | Overall ExperienceThe Uhaul trucks are the only "negative " issue i can think of. (Which wasnt an issue just kind of in the way)
Nickolas E. | Online Move InThe Guy’s that helped me were Great! Appreciate them!
Dawn B. | First ImpressionsGreat experience as always. Thank you for all your help
Keith A. | Overall ExperienceMain reason I would not recommend this to anyone is the price. There were some other minor issues but they were as much my fault as theirs.
David H. | Overall ExperienceBreana, Israel and Xavier, thank you. You guys rock!
Keith A. | First ImpressionsGreat experience and attentive staff with prompt and courteous service.
Samuel H. | Overall ExperienceJacob is wonderful!
Amy R. | Overall ExperienceFrom start to finish, reserving a truck in SD to the storage facility in Lincoln Ne, I was totally pleased and would highly recommend Uhaul for all your hauling and storage needs, and would use again if the need arises. A++ Thank You!
Christine W. | Overall ExperienceGreat Staff & Location!
Samuel H. | Overall ExperienceGood experience and great location.
Samuel H. | First ImpressionsOverall great location, great staff, and good value. I dropped my rating due to the unfortunate change from 24-hour access to 6a-10p at my current location. Although I respect a facilities management to make changes to policies and services, a 30-60 day advanced posted notice in-store would assist current and prospective clients make reasonable adjustments. I respectfully request that a posted notice of "Not a 24-Hour Access Facility be publicly displayed.
Samuel H. | First ImpressionsOutstanding customer service, helpful, and friendly!!!!
Juli H. | Overall ExperienceI would like to thank the GM Ms. Breanna and staff for the outstanding customer service and providing a clean, secure, and a value priced place to store my personal property and that of my families. Keep up the great work as we all know you will, because you're AWESOME! :)
Samuel H. | Overall ExperienceThe staff was excellent and move-in was a breeze.
Louis F. | First ImpressionsThe space between storage units has trucks and trailers in the way making it almost impossible to move around freely without having to back up and pull forward etc...
Jennifer L. | First ImpressionsMice got in and ruined a couple of my things. Everything else was fine
Chase O. | Overall ExperienceThis location has provided years of outstanding service to its customers. Friendly and prompt customer service with clean vehicles and storage units. Can't say thanks enough for all they do for their customers.
Samuel H. | First ImpressionsMice got into the unit. I only had it for 10 months but there was poop on everything and some blankets got chewed on.
Emily S. | Overall ExperienceSimply outstanding service and location. Great team and the GM has made sure that customers satisfaction is always priority #1. Can't say thanks enough for best service in the area.
Samuel H. | Overall ExperienceReason why I feel uhaul needs to put more care in people stuffs I found lot rat poop in my boxes some damage s it I end trow it
Daysi S. | Overall ExperienceIve been in this place for a while now and was trying to get ny belongs in june and had paid it up and i was told i still owe money after review that they were billing me to months at a time and they still haven't look into it after calling corp and no one has got back to me yet
LaDonna B. | Overall ExperienceThe staff was very helpful. We unloaded into a storage unit on a Sunday and cleaned out unit on a Sunday 3 months later. There were always staff available to help with gate, questions and truck return. Also, our original contract was to drop off truck at different U-Haul location in Lincoln and I asked if we could leave truck at U-Haul storage rental location and they said "yes, no problem".
STEVE K. | Overall ExperienceStaff was friendly and helpful, a very nice experience as the staff worked with me to fix any issues that I had. Nice experience and peace of mind while I needed to store my items from my recent move.
Richard H. | Overall Experiencekinda spendy but nice
MICHAEL O. | Overall ExperienceOutstanding customer service, quality, and value. When you work with the best you life and job are much easier. Top notch in every way and if you want a great customer experience then this location will exceed your expectations in every way.
Samuel H. | First ImpressionsMy storage unit was paid up for the month and you guys put your own lock on it locked me out. Also a lot of my property was destroyed due to the infestation of mice in your storage units.
Angela M. | Overall ExperienceToo many mouse droppings in every box we had in there,please start putting mouse bait down....or more bait to kill mice thank you....
Dale S. | Overall ExperienceGreat location and great management and staff. Overall a positive experience and only a few times doors may bind or not stay open. Overall clean and well maintained location with competitive pricing structure. Central location adds to its appeal and can't bet the great service this team provides to its customers consistently. By far the one of if not the best location in Lincoln.
Samuel H. | Overall ExperienceI would rank this location one the best in Nebraska for customer service and customer care. They work hard to provide the best service possible to their customers. This location is prompt to address any needs or concerns, and they work hard to turn around a not so good experience into a great experience. Units are clean and prices are competitive. A big shout out to the management and staff at this location. Great Job!
Samuel H. | Overall ExperienceThis location does a good job at promptly making units available and great staff!
Samuel H. | Overall ExperienceThis location takes an extra effort to assist and promptly server their customers. Trucks are clean and the staff does an exceptional job in insuring a quality customer experience. Simply the best!
Samuel H. | First ImpressionsFriendly helpful staff and well maintained facility
Patrick B. | Overall ExperienceGreat people that gave us amazing service! Would definitely recommend.
Michael P. | Overall ExperienceEverything was smooth and well organized. I love it. Would recommend to everyone who in needs of the service. U-HAUL is the best I’ve ever experienced. The staffs are very nice and very helpful.from the beginning to the end .
Hoang D. | First ImpressionsSometimes we as customers don't always get it right or provide the right information. The staff and management at this location have been exceptional and continue to work in a professional and courteous manner when the customer has to modify their rental request. The have been most patient with multiple changes needed and I can't say thanks enough. Simply outstanding service and value.
Samuel H. | Overall ExperienceIf your looking for prompt and courteous service and a good value this is the location you want to work with. The staff goes out of their way to make your visit timely and friendly.
Samuel H. | Overall ExperienceIf you need great service and great location you found it. Always have had friendly and professional experience from the staff and management at this location. Keep up the great work!
Samuel H. | Overall ExperienceGreat location and staff as well as prompt and courteous service.
Samuel H. | Overall ExperienceAll my belongings were infested with mice because the facility is a filthy dump. Thanks for grossing me out Uhaul.
Monica K. | Overall Experiencecheck in and check out of truck was very smooth. Thanks!
STEVE K. | First ImpressionsAlthough my storage unit leaked from the ceiling and insulation was falling apart and the gate was always broken and there was trash everywhere, the manager Brenna was amazing and she deserves a raise. She runs circles around the men who work under her and she is the only one I wanted to communicate with. When the gate was broken I went inside to ask one of the guys to open it for me, and he said, “Sure it will give me something to do.” How about go clean up the trash all over the property everywhere? Seriously Breanna was a blessing.
jennifer s. | Overall ExperienceFriendly efficient staff and clean facility.
Patrick B. | First ImpressionsRats all over the place. Overheard door was not working.
karen j. | Overall ExperienceThe truck had defects that were not charged against me. Breanna Extra time to move out, on their Grace & Patience. Closer on Friday 10 June {unknown} The remaining staff are also congenial to the customers, Thank You everyone, nice job Breanna wrangling the troops, keep up the good work. Darrell Pavey
Darrell P. | Overall ExperienceStorage had mice !! Rat droppings made nest in our clothes !! Would never recommend uhaul storage!! U haul truck on point !! Very good service!!
ANNTONI M. | Overall ExperienceThere was never an account I was able to access in my name even though they confirmed that they created one, there were rats and feces everywhere in our storage unit and we had to throw half of our stuff out. When I told this to them they could care less and showed no emotion. And when I told them our drop off location for our rented trailer, they wrote down a completely different address in a different town. They were not helpful or friendly. It was so obvious that they were high every time I came into the store. I Strongly recommend drug testing and a considerable amount of employee training, or just get a completely new set of employees all together.
Panos E. | Overall ExperienceI usually have to wait a long time to be helped. Not enough staff. Getting someone to answer the phone is even harder. I have seen staff answer the phone and then put it on hold for very long times. They are helpful when they get to you. Very expensive. I would not use you again in the future.
jane r. | Overall ExperienceFriendly competent staff. The staff was eager to help me, and very knowledgeable. The whole experience was a good experience.
susan t. | First ImpressionsStaff are great and efficient in getting your rental logged in and out in a timely manner. Units are clean and good value for the money as well as good selection from small to large. I have used this location consistently and have never been disappointed. Keep up the great service. :)
Samuel H. | Overall ExperienceConsistent in providing excellent value for the dollar. Customer service above average if not excellent. Prompt and accurate in how the staff handle setting your rentals and it's always a pleasure to work with staff at this location
Samuel H. | First ImpressionsGreat customer service.
Samuel H. | First ImpressionsOutstanding staff with quality customer service.
Samuel H. | Overall ExperienceHomeless people in several units, the gate was up alot, the walk door was broke allowing access. Lots of broken glass in the lanes between units.
Melissa H. | Overall ExperienceThis location, 48th and Vine, has always accommodated my storage needs. They always make it right. Thank you 😊
Keith A. | First Impressionsvery professional very helpful
Donn P. | First ImpressionsVery helpful on rates and adjusting to my need
ANNETE B. | First ImpressionsThe truck was clean and drove well. Staff were very patient and explained the process very well. 1 month free storage with truck rental was a great deal. I was greeted by staff upon truck return, I just had to get In my car and leave.
Kathleen G. | First ImpressionsFacility is what it is advertised and employees and managers were always helpful and friendly.
jim s. | Overall ExperienceSimply the best.
Samuel H. | First ImpressionsEveryone was helpful and friendly. Plan on using in the future!
Maria S. | First ImpressionsManagement, staff and facility were great. I’ve had no issues and would gladly recommended to others. Thank you.
Keith A. | Overall Experiencethe lady that helped me was great at her job
MICHAEL O. | First ImpressionsThe staff was super helpful and accommodating. This was truly appreciated after a big move and hours of driving.
Brandi I. | First ImpressionsStaff was very helpful, answered all my questions and was a great help.
Jerry D. | First ImpressionsI was very pleased and satisfied with the level of service, communication, friendly staff, and ease throughout the entire process. I will definitely recommend and would use Uhaul again. Thank You!
Christine W. | First ImpressionsConsistent A+ Service and Facility
Samuel H. | Overall ExperienceCustomer service was excellent. Helpful and courteous and friendly. I highly recommend them.
Edwin D. | Overall ExperienceThe first facility that I picked the truck up in Chicago Illinois I just dropped the truck off and the keys and the gentleman just ran out for a few seconds okay when I got the truck dolly that I request and we had the few of the truck
audrey o. | First ImpressionsBriana (Store Manager) and staff got out of their way to accommodate and help make my move efficient and orderly. Thank you, Keith.
Keith A. | First ImpressionsWe always come back to 48th & Vine cause we are pleased with everything at this facility!Well Done 👍 Thanks for the service UHaul!!
Christine A. | Overall ExperienceOutstanding customer service and staff. Cost effective option and good value for the money.
Samuel H. | Overall ExperienceVery helpful associates.
raymond b. | First ImpressionsThe store staff was helpful and flexible. I will definitely consider for my next move. Thank you.
Keith A. | First ImpressionsGreat value and exceptional customer service.
Samuel H. | First ImpressionsUnit contained some junk and a lot of dirt.
Justin N. | Overall ExperienceThese people have dealt with several moving & storage needs for me & my family. They are friendly & professional. I think they genuinely care about their customers & their needs. Not just doing a job. I would recommend them to anyone.
Audrey C. | First ImpressionsAlways outstanding customer service.
Samuel H. | Overall ExperienceWas told I was supposed to get a free month since I rented a u-haul moving van also. But did not get it nor have I received any information regarding it. Was told by the associate behind the counter when I picked up my rental van.
Billie J M. | Online Move InAlthough the facility was clean and the storage unit availability was there for us to use, the staff was the epitome of poor customer service. They had no respect for people, but only cared about the business at hand. They treated us as products rather than people which was rather inhuman and demoralizing.
matthew c. | First ImpressionsAlways like renting from you!
Mara F. | Online Move InGreat customer service!
Lori m. | First ImpressionsYou got the truck already. You tired and still have to unload and return the truck. 1st month might be free. Don't be dumb.! Get the unit! Your welcome Thanks uhaul
Eric H. | First ImpressionsIt's good overall!
Somsri c. | Overall ExperienceThe only issue I didn’t like was that I couldn’t call and talk to someone local. When I called a local number, it directed me to the call center and I was on hold for a long time. Overall though it was a pleasant experience and the staff at 48th and Vine were great to work with!
Linda S. | First ImpressionsThe manager Jason is great. Overall great service.
ernesto a. | Overall ExperienceIt really easy to get help and very friendly
Ellen M. | First ImpressionsOnly providing good ratings as I don’t want to impact anyone’s performance rating. The U-Haul truck wasn’t available, yet many were sitting in the same spot before I left and returned. The unit wasn’t cleaned out, needed to swipe and clean out before putting my product into the storage unit. No one in the location was wearing a mask, yet the city still hasn’t adjusted the mask mandate. How does a customer feel when we don’t know the status of everyone working at the location? No one offered an apology for the unit not being available and seemed to blame me for the issue of having two rental units reserved.
Gilbert P. | First ImpressionsThe staff were particularly easy to work with and made sure I knew how to get to my storage unit, etc. The unit itself was clean. Very satisfied with my experience.
Alwyn K. | First ImpressionsHelpfully staff, quick in and out service.
JON L. | First ImpressionsGreat employees very helpfull
dennis c. | First ImpressionsAiden was wonderful! He made the whole stressful process of moving so much easier. He was so polite and helpful. He took the time to answer my questions. He went above and beyond for which I truly appreciate him!!!
Jennifer B. | First ImpressionsGreat value and great staff.
harrington a. | First ImpressionsVery nice and helpful.... Made sure I wouldn't have any problems.
Jami S. | First ImpressionsAppreciate the free 1 month storage. Staff was very friendly and cooperative. Great service
David W. | Overall ExperienceGood place to get especially when it is last minute moving solutions .... thanks!
Sade T. | First ImpressionsNo negatives. My items were always secured. Thanks!
Carrie G. | Overall ExperienceHelpful staff and great location.
harrington a. | First ImpressionsAlways exceptional customer service.
harrington a. | Overall ExperienceExcellent customer service!!!!!
Dyann B. | Overall ExperienceLove the workers ☺️ very friendly n happy. We will always if needed use this facility. Thank you U-Haul
Lakota G. | Overall ExperienceThank you Jason!
dana s. | Overall ExperienceLove my experience n the staff is wonderful n helpful. Always smiling keep up the good work
Lakota G. | First ImpressionsGreat experience. Would use again.
Leanna M. | Overall ExperienceThank you for the storage you offered me during my move it really helped me BIG!
Jasun V. | Overall ExperienceThey staff were very helpful and entertaining (lol) excellent crew. I've always use U-Haul. Thank you for your help and service.
JoDell G. | First ImpressionsPremier location and staff. Consistently meets the customers request with professional, prompt, and courteous attitudes and service.
Samuel H. | Overall ExperienceOutstanding customer service and staff are always professional. Simply the Best!
harrington a. | Overall ExperienceYou guys stoleeverythaing I had and threwit away saying because the door was with out a lock thin charged me with it and I couldent afford the bill you confinckated every thaing I own my son had left a pile while cleaningand thay told him we were evicted from there gave like a week was a lie thin he was going threw it went and sat in his truck saw a guy walk by went to the storage door had a lock on it he went up and told office that that guy locked him out and thay said he was a big guy I would have to talk to him and I went back to the unit the next day and I saw my stuff sitting out side the trash thin I went to the unit it was completely empty I got a few important thaing and won't in side and thay told me it was abanded because it didn't have a lock on it and I said I explained what my son told me that thay locked it and he couldent get it then thay take lock off and steal my stuff thay wanted and throw away the rest we argued where in you rule book says that I have to have a lock on the door or you guys Rob the person I had a few thousand worth of stuff there I would like to see the pictures of the place you did take pictures before locking and thin stealing my stuff and thin kept charging me for unit so I couldent afford it and got my other unit so every thang I own is gone
matthew W. | Overall ExperienceGreat help at this location
scott a. | First ImpressionsGreat customer service The manager is very understanding I would recommend this facility to anyone.
Rontasha J. | Overall ExperienceGreat service at this location. Always professional and expedient.
Samuel H. | First ImpressionsVery accommodating and friendly
susan p. | Overall ExperienceI completely sweep the unit
Stephen V. | Overall ExperienceTruck only cost $38 in total for a local move in 24 hours, and they gave me a storage unit for free for one month.
christine h. | Overall ExperienceVery helpful and polite
Corki D. | Overall ExperienceThe white kids you have working for you need a spanking. Their 'tudes need a readjustment. The one black dude was more helpful disconnecting my trailer but when he needed help, he couldn't find it.
Tina R. | First ImpressionsAppreciated the free month's rent.
Muarci B. | Overall ExperienceGreat service thank you
SHELLE P. | First ImpressionsSpent a lot on the moving truck....... 48th and vine hooked it up with a free first months rent for the storage!! Can say that was a great break when you're moving from Oregon to Nebraska;)
Toni G. | Overall ExperienceThey are very helpful
angie i. | Overall ExperienceI thought U-Haul was getting expensive so I moved out.
dara a. | Overall ExperienceEveryone was so helpful and polite. What a great company, and group of employees. I was stressed and not sure what I was doing and everyone I interacted with was great. Thank you!
Leanna M. | First ImpressionsEveryone was always so pleasant and the facility always very secure and clean
lurri s. | Overall ExperienceStaff very professional, helpful and friendly
kristie j. | Overall ExperienceThere is a problem with the online account management. I tried to update my credit card information. Each time, it appeared to accept the change, then I would get a late payment notice + $15 late fee.
KATHIE H. | Overall ExperienceVery helpful, and friendly people to work with.
SUSAN F. | Overall ExperienceAfter a long week of trying to get ahold of somebody regarding my storage unit I had had enough. I was angry and frustrated. But in the end I was compensated fairly. They turned it around. Good job th
Bryan B. | First ImpressionsThe guys at this store were beyond-words amazing! I cannot say enough about them. Friendly, helpful, courteous and so many other synonyms. They made the whole experience very easy and I would go back.
Christopher M. | First ImpressionsEmployees at both locations were great. Friendly and all. They accommodated us with a free day because of a blizzard which was very helpful. All in all. I'd definitely return on my next move.
Bryan B. | First ImpressionsThe customer service was incredible. Thank you.
jennifer s. | Overall ExperienceI've rented vans at this location for years not to mention my recent storage. I've ALWAYS found the staff, Jason and the entire staff helpful, pleasant and courteous. I can't thank them enough!!
Matt B. | Overall ExperienceI would highly recommend this facility. Great people!
TERRI T. | Overall ExperienceThank you
Lisa B. | Overall ExperienceThey were a little slow but they got it done.
Courtney P. | ReservationIf you’re going to offer a customer a credit, then give them the credit. You overbill and are overpriced.
matthew g. | Overall ExperienceVery nice and good to me thanku very much I'll be back again.... thanks
jesus d. | ReservationCounter staff was always friendly and when my daughter rented a truck for moving they went above and beyond to help her out.
CATHERINE W. | Overall ExperienceWe rented a 15' truck from Alabama and drove to Lincoln. Everything about the trip went smooth, from the truck (awesome) to the storage facility. I would recommend U-haul to everyone!
Stephanie P. | Overall Experience100% positive experience all the way around -- I would definitely recommend this facility.
Larry C. | Overall ExperienceJason and his entire staff are incredibly helpful and kind. They are always willing to answer questions and made the entire process of moving in and moving out very simple.
Debbie H. | Overall ExperienceIt was very easy to access and had no issues
Katherine M. | Overall ExperienceThe staff never answered the phone. I only spoke to customer service and I had an issue that customer service could not help me with.
lila p. | Overall ExperienceVery clean friendly people very helpfull
marc m. | Overall Experiencegreat place
kelly l. | Overall ExperienceUpon relocating to Nebraska and having to get a storage for my belongings they were extremely helpful. And they made things so much easier than I would have imagined. I would like to say Thank You!!!
Richard A. | Overall ExperienceEasy to work with.
jenniffer a. | Overall ExperienceI would have given 5 stars, but there is one young lady that I spoke with over the phone that has a major attitude problem. Everything else and all staff were great and helpful.
Shannon C. | Overall ExperienceVery helpful Team! This facility Management provided replacement vehicle when the U-Haul Corporate Management did not respond! Again...thank you. From Denali & Sikora.
Mark S. | Overall ExperienceThank you for supplying me with a clean dry area to store my items. I know where to go if I need storedge in the future.
SHERRY G. | Overall ExperienceThe amount of things that went wrong with the initial customer service was frustrating, not professional and I'll was over promise and Uhaul under delivered. This was the worse experience ever.
aravia p. | Overall Experience