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Norene Rasberry | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Aberdeen
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I requested a 15-foot truck, was promised a 15-foot truck, was told when I called the day before pick-up to confirm my reservation and learn pick-up location if not Aberdeen, that a 15-foot truck was awaiting me in Aberdeen. When I went to pick up the truck, I was told they had only a 20-foot truck and I would have to drive 60 miles to get a 15-footer. By this time, I was on a tight timeline with half a dozen friends waiting to help me load and I had no time to drive 60 miles each way to pick up the truck size I had requested and was assured at every stop of the process would be available.
neil romneyThe employee was extremely helpful and friendly. He knew exactly what to do.
dale middlesteadThe only thing that annoyed me was my alarm going off every time I open my unit even though I swiped my card to deactivate my alarm.
ASHLEY KNAPP | Overall ExperienceDylan was fantastic helping us access our unit and close out our rental agreement.
Natalie Bunge | Overall ExperienceClearly marked, parking area clearly defined, no confusion on the directions and a person came out and spoke with us and helped finalize the return.
Burdette RichardNeeds address updated, sent to wrong location, but was quickly guided to the correct location with a quick call. Once again the staff was able to get me checked in quickly and efficiently and back on the road.
Todd StaleyThe storage unit was well lit and clean. Renting the unit was easy and the staff was very friendly.
Angela Grieb | Overall ExperienceService (Nickolas) and products were great! I will recommend this business for anyone needing storage and/or moving! Thank you for taking a lot of the stress out of my move.
PAT FEIOCKSabrina and Dylan were terrific. I would definitely recommend this location. From your call contacts to final drop off I am 100% satisfied. Everyone I spoke to from initial reservation to changing due to weather conditions were very pleasant. Thank you, LM
Leslie MeyersThe only thing I would suggest is that the instructions for shutting off the alarm, and unlocking the door be written in a step by step manner. We all had trouble with that.
Nancy Hansen | First ImpressionsThe app was cumbersome and after several painful attempts we just gave up and needed help from instore.
James GabrielIt’s very convenient. Although it’s very hard to understand and pick units online. I like it’s climate controlled and secure
Jennifer DeHoet | First ImpressionsVery nice location! Great staff that was helpful and professional!
John GrossConvenient and clean storage! It was great, having the loading bays and carts to use. The cost is a little higher than other storage units, but I would use Uhaul storage again in a heartbeat. I never thought of a storage facility having amenities. Loading bays, carts, security, climate control, restrooms... all worth the little extra price. This is my new go-to when I need a storage unit again!
REBECCA JOHNSON | Overall ExperienceThe person that helped us, checked us out, was amazing. Friendly, quick, personable and funny. Great experience.
Richard ShullSabrina was very courteous and helpful with this uhaul rental. She offered to start the uhaul so that it was warm when we arrived. The overall experience was great!
Amy Grindey | Overall ExperienceVery prompt and efficient, quick pick up and return. Awesome job!
Stan JungStaff was great. Speedy check in. Turning in the trailer was fast and no issues.
Christopher Perry | First ImpressionsExplained card key with code as to how to open storage. It was done three times and clinched to our memory.
Deborah Nez | First ImpressionsGreat people to work with great people to work with
Bernie HubertThe address needs to be updated, has to call for directions as on google it sends you to the other side of town
Jeffrey BaxterAlarm goes off when our unit is opened even after disarming alarm.
JEFFREY WHILLOCK | Online Move InStaff were very friendly and helpful.
James Mueller | First ImpressionsI still have not received a final return confirmation. I returned the equipment on 9-17, but still no email confirmation as promised. Not good customer service!
Jeff MastersonStaff were amazing and fun environment! You have great staff.
ILA ROELFS | First ImpressionsWhen I called the location I wanted to rent from for some reason they selected the main store did not have a built in motorcycle wheel chalk. Had the equipment been the exact same as I wanted it would add a touch more tongue weight and been both a safer and smoother pull
Jeremy merchantEveryone was friendly but the manager; he was rude.
ELEANORE FONTENELLE | Overall ExperienceCustomer service was horrible. I was on hold for 20 min. When i walked into store still on hold. Person working was just sitting there with no customers.
Jesse GuerraThe process to drop the trailer off was easy and U-Haul personnel was very helpful.
Teri BensenThe guy was rude and shorted me on my deposit $32. I will NEVER go back!!!
Anthony MonroeOnline order was fast and efficient
Daniel SosaHad two side marker lights out on trailer when we picked it up. Rep took picture to note it for repairs. Still traveled with 2 lights out that could have gotten us pulled over and ticketed.
Thomas LeonhardtThe 24 hour return qr code didn't work for me. I couldn't find where to return my vehicle on the app. It was very frustrating. Lucky someone at the store was just leaving and he helped me out. He was very nice to stay late to help me return the truck I rented.
Kelly RittenhouseMy drop off of the U-haul was seamless.
PATRICIA FROSTImpressive self-storage facility.Security measures are top-notch! My only criticism is to make your climate-controlled facility visible on the internet as I was thinking before talking to my sister that such was not available in Aberdeen.
STEVEN THORSON | First ImpressionsQuick return service. Very helpful.
Jason BerryDylan and crew is/was everything a first time customer could ask for , by being straight forward explanations and helpful examples and demostrations of procedures needed for access and departing the facility. Very pleased with operation and both employees. Brad Rust
Bradley Rust | First ImpressionsThe staff was excellent and always there when a person needed help.
Randal Garfield | Overall ExperienceI got there and was done in about 20 minutes. If not for another customer he was helping it would have been about 10 minutes.
NOLAN BATEMANVery friendly staff. I love the drive in loading garages.
REBECCA JOHNSON | First ImpressionsI think they did a great job of setting up every thing and managing things well.
Jennifer WarrenThis is a great place. So many storage and moving options. I have already recommended it to others.
Jody Stanton | Overall ExperienceOutstanding experience start to finish!! Thank you and well done!
Dennis Feterl | Overall ExperienceI would definitely use again!!
Lori Tobin | Overall ExperienceThe facility and staff are great. The prices are outrageous though. I found a 12’ x 30’ unit for less than half what Uhaul charges.
Tracy Charles Jonas | Overall ExperienceGreat customer service.
kyle meidingerI have always had a good experience dealing with the employees at this location. That is why I always rent from here. Even though I live on the opposite side of town. And there are uhaul locations closer to my home. I always come back to this location.
Todd AndersonThese guys were very professional made sure I had gotten everything out of the truck would recommend to anyone for all your u- haul needs
Jason PouncyGreAt SerVice!
Steve MarkleyNick was great and explained everything to me.
Shauna Waughtel-JohnsonOutstanding!! Dillion is awesome!!
Dennis Feterl | Online Move InDillion was great!! Very helpful and accommodating!
Dennis FeterlAgain Absolutely Amazed at the Personnel and Courteous Staff. Simply put Very Easy to USE U Haul.
Anne FrericksFriendly staff
GARY MARX | First ImpressionsShe did an excellent job. Fast and friendly service.
Toby WHITTLINGERI had to clean the vehicle before I could take it on the trip. The customer service reps however was extremely nice & helpful---the help is the only reason I'd recommend this location.
Aaron BitzStaff at both locations are very helpful and courteous. They offer services without being pushy. I am very pleased with U-haul and will continue to use your services!
Albert Logue | First ImpressionsWas running late. Came close to closing time. Employee (Chance) was very nice& helped out.
Trishia StanleyStaff friendly and extremely helpful.
Richard SampsonPlease Make sure you keep Tina at this location! She is the ultimate best. She makes you feel that this is her move and she will do everything she can.
Ashley WebbVery happy to help I will use this location in the future
Darrel ParsonsTina was extremely helpful, apologetic at the complete rudeness of knights towing and did all in her power to help us out.
Michael FordNo need to improve! Very good service.
April ZierothGreat customer service!
Daniel SosaFriendly and helpful. It was super cold the day I picked it up and there was no complaining. He was very patient.
BARRY COUGHLINPleasant employee and very informative
Teri KlineFriendly environment. The two gentlemen were very kind. Definitely would use again!
AMANDA BURCHAMThe staff was very friendly and knowledgeable. The storage unit was well kept. I was given all the information about entering the storage unit and the access hours of the unit. I enjoyed my time with U-Haul
Christopher Ivy | Overall ExperienceThe young gentleman was cutting down his fellow employees. No gloves when hooking up facility. Complaining about cold hands and said the company doesn’t supply gloves Door latch on uhaul trailer stuck. Had to tap it with wood to open and close door continuously. . Lights on first trailer not working. Not impressed. I usually deal with the older gentleman whose name is Tim. He is the reason I keep coming back. He’s nice. And accommodating and gets me on the way with my purchase. You need to train the young guys I won’t go back unless Tim does my arrangements. This is in Aberdeen SD. 218 North location.
ALLEN AMAN | Overall ExperienceThank you!!!
Valerie Kuckelburg | First ImpressionsVery clean and fit our needs very well. Thank You!
Gerald Hoefler | Overall ExperienceVery helpful, knowledgeable and friendly. Storage unit was very clean and accessible. Would use them again if needed.
Michael Hickey | Overall ExperienceTim who was so very helpful in helping me with obtaining a storage unit. He even cleaned it out for me it was dirty. But he took the broom and swept it and made sure it was nice and clean for me he went up and beyond his services I feel. He explained to me the code the garage the hours and the security system. You are so lucky to have such a helpful employee like Tim.
ANNA Marie Little | First ImpressionsDoors only work during business hours which is not convenient for my hours. They are aware but still frustrating
Angelia Hiles | First ImpressionsTina & Amanda were both so helpful. The unit was not clean when I first checked in but Amanda got it taken care of within an hour! Thank you to both Tina & Amanda for their professionalism & help!
first assembly of god church | First ImpressionsCustomer service at this faculty is outstanding!
Rosalie Wylie | Online Move InNice climate controlled storage, easy access when I needed it, helpful employees
Chris Garrnett | Overall ExperienceGreat that you provide for just about all moving needs!
Daniel Sosa | Online Move InGreat UHaul experience. Tim and Tina went above and beyond to make sure everything I needed was taken care off. All employees were exceptional!
Paula Berg | Overall ExperienceIt is our first time using UHAUL storage and we now have one in our town. Three years ago in 2019 we rented a 5x8 trailer and had an opportunity for a free storage Unit but the closest one available was in Fargo, ND and we were not able to use that opportunity and ended up spending almost $200 on local storage for 2 and half months. It was also during Covid in 2020 and we tried to get an extension with UHAUL but were not successful.
scott kusler | First ImpressionsThe agent - I think his name was Robert but I'm not sure - was great! I really liked visiting with him and getting our space set up.
James McKnight | First ImpressionsThe office manager messed up our reservation 2 days before arrival, and also the day of arrival. The space wasn't available when we got there as expected. Rented another space for $10 more per month than reservation price. Facility was very clean and is in the process of expanding.
Gerald Hoefler | First ImpressionsGreat customer service. Tim was great to work with
Paula Berg | First Impressions