Customer Reviews for U-Haul Moving & Storage of Aldershot

5,776 reviews

419 Plains Rd E   Burlington, ON L7T2C9

(905) 639-1881

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Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 639-1881

419 Plains Rd E
Burlington, ON L7T2C9

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
4.0

Very nice guys. It was limited stock on trailers due to month end, which was my only issue but made the 4 x 9 work for the most part.

JEFFRE G 
Rating:
5.0

Great location. Staff is very accommodating and easy to communicate with.

JUSTIN A 
Rating:
5.0

Very helpful staff

MARTHA A 
Rating:
5.0

Nothing. I had a great experience

MEGAN B 
Rating:
4.0

Customer did not leave a comment.

THOMAS G 
Rating:
5.0

Everything Great

JACKIE K 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

ROY W 
Rating:
5.0

Customer did not leave a comment.

MOISES C 
Rating:
4.0

The entire transaction went well. It was easy to book online. The people there were helpful. The trailer was excellent and the price was good.

Greville B 
Rating:
5.0

some of the blankets we rented were wet so we could not use them.

JAYMIE H 
Rating:
5.0

Customer did not leave a comment.

TOMASZ L 
Rating:
4.0

There was no one there when I dropped off the trailer on a Sunday. The lot was very full and difficult to maneuver around.

SHANE H 
Rating:
5.0

Customer did not leave a comment.

PAUL T 
Rating:
5.0

I cannot think of anything that could be improved.

DONALD R 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
4.0

The trailer had one fender that was pretty messed up but the guys at this location put the trailer on and everything for me which normally doesn’t happen so I was pretty happy with the experience

JAIRIE L 
Rating:
3.0

Concrete blocks in front of the smaller units are too close to the doors and the gap between the blocks are not wide enough to have a dolly fit through. Need to be widened.

ROY W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK W 
Rating:
3.0

Booked a 4x8 cargo which wasn’t available on check—in so had 5x8 which would have been problematic if I had been depending on my full max allowance for my vehicle tow pkg Upon return there was no marked parking spot available so was directed to drop it in a space adjacent to storage unit door which was fine - so lucky I was ahead of my return time and store was still open. Customers should be aware if planning to leave their vehicle it tends to be a congested lot - I wouldn’t want to leave my personal vehicle there. Was somewhat concerning and confusing when I received a phone call early the next morning wondering when I would be returning the trailer!! And I had already received my follow-up receipt. Following the phone call I received an additional follow-up receipt…..

COLIN H 
Rating:
4.0

Back left bolt on trailor missing - where secure trailor back gate Customer service by associate - friendly and helpful

ROSS S 
Rating:
5.0

Overall GREAT experience with no issues. Thanks to all involved.

WILLIAM S 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B 
Rating:
5.0

Very professional and helpful.

LeeAnn W 
Rating:
5.0

Customer did not leave a comment.

STEPHEN F 
Rating:
5.0

Outstanding. Always use a full dealer location they are the best in knowledge, service and represent the company as caring dedicated employees

MICHAEL F 
Rating:
5.0

It may of been mist in the yard . But interior needed a good vacuuming in this rental . The service was great the 15’ van ran great . Friendly crew in and out fast .

DANIEL D 
Rating:
5.0

Very good experience.

RANDOLPH A 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S 
Rating:
5.0

Professional and courteous. Easy app

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

sahil s 
Rating:
3.0

Had to call the manager at the Tecumseh Road East in Windsor for her help because there was a mix up for drop off. Everything was sorted

LESLIE T 
Rating:
5.0

cant think of anything

PETER B 
Rating:
5.0

Customer did not leave a comment.

E-ANDREW W 
Rating:
3.0

The side mirrors was dificult to adjust.

GERHARD J 
Rating:
5.0

Customer did not leave a comment.

STEVEN B 
Rating:
4.0

Nothing really, parking lot is a little tight

ANDREW M 
Rating:
5.0

Customer did not leave a comment.

OMAR C 
Rating:
5.0

Everything was good

JOHN M 
Rating:
5.0

Customer did not leave a comment.

YOGASIVAM P 
Rating:
5.0

Customer did not leave a comment.

MAX A 
Rating:
5.0

0

WILLIAM W 
Rating:
5.0

Customer did not leave a comment.

BARRY C 
Rating:
1.0

Complaint issued to head office

JACOB L 
Rating:
1.0

Vehicle should come with enough gas to turn the corner out of the rental. Also I asked for furniture pads and was charged for them and never received them!

SCOTTROBERT H 
Rating:
5.0

always a great service and friendly staff

JESSIE G 
Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
4.0

Customer did not leave a comment.

Lee H 
Rating:
4.0

Customer did not leave a comment.

CALVIN M 
Rating:
5.0

Customer did not leave a comment.

JACOB F 
Rating:
5.0

nothing to say its perfect for me and they are friendly staff @ plains road location. thanks

JESSIE G 
Rating:
1.0

gave me a truck that was stopping every second when started and would give me a new one and also wouldn’t refund me

AUSTIN H 
Rating:
4.0

On short notice and after a winter storm the guys had to dig the trailer out of the snow in order to have it ready for me. I was on a tight time schedule. Their efforts are much appreciated.

Douglas W 
Rating:
4.0

Customer did not leave a comment.

RICHARD M 
Rating:
5.0

Customer did not leave a comment.

JOHN A 
Rating:
5.0

Front end staff was great, unit was frozen in the ground. (no fault there). He made sure my rigging was safe and together we did the "circle check" for lamp function. This was very important to me , and the ramp trailer was exactly what was needed. A spring assist on the ramp would be nice to have ( @71 yrs old).

Andrew H 
Rating:
5.0

Not a thing!

Stuart S 
Rating:
5.0

Customer did not leave a comment.

CLARE S 
Rating:
5.0

Customer did not leave a comment.

Olufemi B 
Rating:
5.0

Customer did not leave a comment.

JUDITH M 
Rating:
4.0

Customer did not leave a comment.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Lewis is a fine young man who really helped and made it a great rental.

ROBERT L 
Rating:
1.0

Stop scamming

DANIEL V 
Rating:
5.0

good truck and very good service but the back door was a little hard to open and close on that very cold day. Looks like need some lubrication .

KHALIL A 
Rating:
5.0

Beat experience yet

C R 
Rating:
5.0

Customer did not leave a comment.

ARUN K 
Rating:
5.0

Customer did not leave a comment.

RADOVAN K 
Rating:
5.0

Customer did not leave a comment.

ALLAN J 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K 
Rating:
4.0

Customer did not leave a comment.

TYLER T 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY C 
Rating:
5.0

Customer did not leave a comment.

TRAVIS C 
Rating:
3.0

I won't be recommending U-Haul to no one. Pricing is through the roof. I am not sure when you guys stopped unlimited or certain amount of Km free before charging but my goodness my rental was expensive, next time I will wait and borrow a pick up from a family member and put the gas in it afterwards, definitely cheaper than renting from you guys. There is so much stuff in the office was like a maze trying to figure out how to get the one of the other service desks.

STEPHANIE M 
Rating:
5.0

Customer did not leave a comment.

JEREMY L 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Customer did not leave a comment.

GARABET M 
Rating:
5.0

Customer did not leave a comment.

Aaron H 
Rating:
5.0

Customer did not leave a comment.

DWAYNE W 
Rating:
5.0

Customer did not leave a comment.

ARTURO A 
Rating:
3.0

Ensure there is a snow brush in the cab in the winter time. Otherwise everything was great. Thank you

DANIEL T 
Rating:
2.0

The truck was filthy, smelled like smoke and had dirty blankets in the back. There was a fuel cap warning light

JENNIFER O 
Rating:
5.0

Very good office staff. The explained everything you would need to know.

KEVIN S 
Rating:
4.0

Customer did not leave a comment.

SANCHIT B 
Rating:
5.0

Customer did not leave a comment.

BRIAN N 
Rating:
5.0

Customer did not leave a comment.

SHAHEEN B 
Rating:
4.0

Customer did not leave a comment.

Sanchit B 
Rating:
5.0

Service was smooth and easy. Equipment was available on short notice. More tie down rings would be helpful in the trailer.

MATTHEW W 
Rating:
5.0

Customer did not leave a comment.

BRADLEY V 
Rating:
5.0

Customer did not leave a comment.

JORGE M 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H 
Rating:
5.0

Customer did not leave a comment.

DETLEV K 
Rating:
5.0

It was nice and simple good job and thanks 😊

ISAIAH M 
Rating:
4.0

Location was good. UHaul website for check-in and check-out was unavailable.

DAVID G 
Rating:
3.0

Rented a truck and dolly. Location was changed from oakville to Burlington and this location had no dolly’s

JASON M 
Rating:
5.0

Professional and excellent service

ANDRE M 
Rating:
5.0

Customer did not leave a comment.

FARID A 
Rating:
4.0

We picked up a trailer and used it for a few hours and returned it. It made our move very easy and was a great experience. Thanks U-Haul on Plains RD.

Darin M 
Rating:
4.0

Customer did not leave a comment.

PATRYCJA T 
Rating:
3.0

Clean the vehicle. The fuel was under half when I got it

DARLENE C 
Rating:
5.0

Customer did not leave a comment.

BEVERLEY C  |  Overall Experience 
Rating:
5.0

This is the second time I delt with the employee he was awsome he made everything easy for me. Also storage i needed last minute and he made it possible

Parminder N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana M  |  First Impressions 
Rating:
5.0

The place was clean and the employees were amazing. They were very friendly and professional. I'll recommend this place to everyone. Thank you guys for your hard work. God bless you

Nasrin A  |  Overall Experience 
Rating:
1.0

I will never use again U-HAUL VERY DISAPPOINTED.

PANAGIOTIS K  |  Overall Experience 
Rating:
5.0

Thank you for your friendly and clean services.

Nasrin A  |  First Impressions 
Rating:
5.0

Great service and friendly employees

heather p  |  Overall Experience 
Rating:
1.0

On move in day, there was mouse poop everywhere. The door and the latch were difficult to open and close. I centrally, the latch rusted and broke off in my hand one night and I was unable to lock my storage unit. The entire parking lot and storage area had such inadequate lighting, and I always had to bring my own lights if I was coming in the evening. I had a terrible experience at this location and I’m happy I’m finally out of there. When they told me that they had to have my unit EMPTY to mend and replace the door - I was done with this location. I was then given some options surrounding moving locations, but I was still required to load and unload my own storage unit - costing me time, stress and overall an extremely poor experience at this location. I do hope that I have a better experience next time.

Jen S  |  Overall Experience 
Rating:
5.0

The people who work at Aldershot U-Haul are very kind and helpful. Good experience!

Kama R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chad P  |  Overall Experience 
Rating:
5.0

Amazing service very nice people with experience. Many thanks

PANAGIOTIS K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVENC A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

claudette f  |  Overall Experience 
Rating:
1.0

My unit had a shelf missing.... and I think it is absolutely ridiculous your printer don't work!!

paul m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruben O  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Charles S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce J  |  First Impressions 
Rating:
3.0

My experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim Bogar

Kim B  |  Overall Experience 
Rating:
2.0

Staff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.

Safiya J  |  Overall Experience 
Rating:
2.0

I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn’t get a reply by phone, then they sent an email to the location, and still the Aldershot location didn’t reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I’d be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn’t access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.com

Catherine N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammad M  |  Overall Experience 
Rating:
5.0

Michael is an excellent manager.

JOHN P  |  Overall Experience 
Rating:
2.0

Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.

Jennifer S  |  Overall Experience 
Rating:
5.0

Lucky was very friendly and made conversation with me while he was trying to locate my file.

Jennifer S  |  Reservation 
Rating:
1.0

I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.

KYLE T  |  Overall Experience 
Rating:
2.0

Staff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.

Gary S  |  Overall Experience 
Rating:
2.0

the unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic bin

ROBERT W  |  Overall Experience 
Rating:
4.0

After a rocky start locating my shipment the staff at the Burlington office in Ontario and Kenaston in Winnipeg were very helpful

chris t  |  Overall Experience 
No reviews have been submitted for this location.
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