Customer Reviews for U-Haul Moving & Storage of Aldershot

Rating:

5.0

The experience was flawless, simple & stress free start to finish!

Rating:

5.0

Thank you.

Rating:

4.0

Very nice guys. It was limited stock on trailers due to month end, which was my only issue but made the 4 x 9 work for the most part.

Rating:

5.0

Great location. Staff is very accommodating and easy to communicate with.

Rating:

5.0

Very helpful staff

Rating:

5.0

Nothing. I had a great experience

Rating:

5.0

Everything Great

Rating:

4.0

The entire transaction went well. It was easy to book online. The people there were helpful. The trailer was excellent and the price was good.

Rating:

5.0

some of the blankets we rented were wet so we could not use them.

Rating:

4.0

There was no one there when I dropped off the trailer on a Sunday. The lot was very full and difficult to maneuver around.

Rating:

5.0

I cannot think of anything that could be improved.

Rating:

4.0

The trailer had one fender that was pretty messed up but the guys at this location put the trailer on and everything for me which normally doesn’t happen so I was pretty happy with the experience

Rating:

3.0

Concrete blocks in front of the smaller units are too close to the doors and the gap between the blocks are not wide enough to have a dolly fit through. Need to be widened.

Rating:

3.0

Booked a 4x8 cargo which wasn’t available on check—in so had 5x8 which would have been problematic if I had been depending on my full max allowance for my vehicle tow pkg Upon return there was no marked parking spot available so was directed to drop it in a space adjacent to storage unit door which was fine - so lucky I was ahead of my return time and store was still open. Customers should be aware if planning to leave their vehicle it tends to be a congested lot - I wouldn’t want to leave my personal vehicle there. Was somewhat concerning and confusing when I received a phone call early the next morning wondering when I would be returning the trailer!! And I had already received my follow-up receipt. Following the phone call I received an additional follow-up receipt…..

Rating:

4.0

Back left bolt on trailor missing - where secure trailor back gate Customer service by associate - friendly and helpful

Rating:

5.0

Overall GREAT experience with no issues. Thanks to all involved.

Rating:

5.0

Very professional and helpful.

Rating:

5.0

Outstanding. Always use a full dealer location they are the best in knowledge, service and represent the company as caring dedicated employees

Rating:

5.0

It may of been mist in the yard . But interior needed a good vacuuming in this rental . The service was great the 15’ van ran great . Friendly crew in and out fast .

Rating:

5.0

Very good experience.

Rating:

5.0

Professional and courteous. Easy app

Rating:

3.0

Had to call the manager at the Tecumseh Road East in Windsor for her help because there was a mix up for drop off. Everything was sorted

Rating:

5.0

cant think of anything

Rating:

3.0

The side mirrors was dificult to adjust.

Rating:

4.0

Nothing really, parking lot is a little tight

Rating:

5.0

Everything was good

Rating:

5.0

0

Rating:

1.0

Complaint issued to head office

Rating:

1.0

Vehicle should come with enough gas to turn the corner out of the rental. Also I asked for furniture pads and was charged for them and never received them!

Rating:

5.0

always a great service and friendly staff

Rating:

5.0

nothing to say its perfect for me and they are friendly staff @ plains road location. thanks

Rating:

1.0

gave me a truck that was stopping every second when started and would give me a new one and also wouldn’t refund me

Rating:

4.0

On short notice and after a winter storm the guys had to dig the trailer out of the snow in order to have it ready for me. I was on a tight time schedule. Their efforts are much appreciated.

Rating:

5.0

Front end staff was great, unit was frozen in the ground. (no fault there). He made sure my rigging was safe and together we did the "circle check" for lamp function. This was very important to me , and the ramp trailer was exactly what was needed. A spring assist on the ramp would be nice to have ( @71 yrs old).

Rating:

5.0

Not a thing!

Rating:

5.0

Lewis is a fine young man who really helped and made it a great rental.

Rating:

1.0

Stop scamming

Rating:

5.0

good truck and very good service but the back door was a little hard to open and close on that very cold day. Looks like need some lubrication .

Rating:

5.0

Beat experience yet

Rating:

3.0

I won't be recommending U-Haul to no one. Pricing is through the roof. I am not sure when you guys stopped unlimited or certain amount of Km free before charging but my goodness my rental was expensive, next time I will wait and borrow a pick up from a family member and put the gas in it afterwards, definitely cheaper than renting from you guys. There is so much stuff in the office was like a maze trying to figure out how to get the one of the other service desks.

Rating:

3.0

Ensure there is a snow brush in the cab in the winter time. Otherwise everything was great. Thank you

Rating:

2.0

The truck was filthy, smelled like smoke and had dirty blankets in the back. There was a fuel cap warning light

Rating:

5.0

Very good office staff. The explained everything you would need to know.

Rating:

5.0

Service was smooth and easy. Equipment was available on short notice. More tie down rings would be helpful in the trailer.

Rating:

5.0

It was nice and simple good job and thanks 😊

Rating:

4.0

Location was good. UHaul website for check-in and check-out was unavailable.

Rating:

5.0

This is the second time I delt with the employee he was awsome he made everything easy for me. Also storage i needed last minute and he made it possible

Rating:

5.0

The place was clean and the employees were amazing. They were very friendly and professional. I'll recommend this place to everyone. Thank you guys for your hard work. God bless you

Rating:

1.0

I will never use again U-HAUL VERY DISAPPOINTED.

Rating:

5.0

Thank you for your friendly and clean services.

Rating:

5.0

Great service and friendly employees

Rating:

1.0

On move in day, there was mouse poop everywhere. The door and the latch were difficult to open and close. I centrally, the latch rusted and broke off in my hand one night and I was unable to lock my storage unit. The entire parking lot and storage area had such inadequate lighting, and I always had to bring my own lights if I was coming in the evening. I had a terrible experience at this location and I’m happy I’m finally out of there. When they told me that they had to have my unit EMPTY to mend and replace the door - I was done with this location. I was then given some options surrounding moving locations, but I was still required to load and unload my own storage unit - costing me time, stress and overall an extremely poor experience at this location. I do hope that I have a better experience next time.

Rating:

5.0

The people who work at Aldershot U-Haul are very kind and helpful. Good experience!

Rating:

5.0

Amazing service very nice people with experience. Many thanks

Rating:

1.0

My unit had a shelf missing.... and I think it is absolutely ridiculous your printer don't work!!

Rating:

3.0

My experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim Bogar

Rating:

2.0

Staff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.

Rating:

2.0

I have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn’t get a reply by phone, then they sent an email to the location, and still the Aldershot location didn’t reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I’d be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn’t access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.com

Rating:

5.0

Michael is an excellent manager.

Rating:

2.0

Was told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.

Rating:

5.0

Lucky was very friendly and made conversation with me while he was trying to locate my file.

Rating:

1.0

I have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.

Rating:

2.0

Staff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.

Rating:

2.0

the unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic bin