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MICHAEL DCustomer Reviews for U-Haul Moving & Storage of Aldershot
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice guys. It was limited stock on trailers due to month end, which was my only issue but made the 4 x 9 work for the most part.
JEFFRE GGreat location. Staff is very accommodating and easy to communicate with.
JUSTIN AVery helpful staff
MARTHA ANothing. I had a great experience
MEGAN BEverything Great
JACKIE KThe entire transaction went well. It was easy to book online. The people there were helpful. The trailer was excellent and the price was good.
Greville Bsome of the blankets we rented were wet so we could not use them.
JAYMIE HThere was no one there when I dropped off the trailer on a Sunday. The lot was very full and difficult to maneuver around.
SHANE HI cannot think of anything that could be improved.
DONALD RThe trailer had one fender that was pretty messed up but the guys at this location put the trailer on and everything for me which normally doesn’t happen so I was pretty happy with the experience
JAIRIE LConcrete blocks in front of the smaller units are too close to the doors and the gap between the blocks are not wide enough to have a dolly fit through. Need to be widened.
ROY W | First ImpressionsBooked a 4x8 cargo which wasn’t available on check—in so had 5x8 which would have been problematic if I had been depending on my full max allowance for my vehicle tow pkg Upon return there was no marked parking spot available so was directed to drop it in a space adjacent to storage unit door which was fine - so lucky I was ahead of my return time and store was still open. Customers should be aware if planning to leave their vehicle it tends to be a congested lot - I wouldn’t want to leave my personal vehicle there. Was somewhat concerning and confusing when I received a phone call early the next morning wondering when I would be returning the trailer!! And I had already received my follow-up receipt. Following the phone call I received an additional follow-up receipt…..
COLIN HBack left bolt on trailor missing - where secure trailor back gate Customer service by associate - friendly and helpful
ROSS SOverall GREAT experience with no issues. Thanks to all involved.
WILLIAM SVery professional and helpful.
LeeAnn WOutstanding. Always use a full dealer location they are the best in knowledge, service and represent the company as caring dedicated employees
MICHAEL FIt may of been mist in the yard . But interior needed a good vacuuming in this rental . The service was great the 15’ van ran great . Friendly crew in and out fast .
DANIEL DVery good experience.
RANDOLPH AProfessional and courteous. Easy app
ROBERT BHad to call the manager at the Tecumseh Road East in Windsor for her help because there was a mix up for drop off. Everything was sorted
LESLIE Tcant think of anything
PETER BThe side mirrors was dificult to adjust.
GERHARD JNothing really, parking lot is a little tight
ANDREW MEverything was good
JOHN M0
WILLIAM WComplaint issued to head office
JACOB LVehicle should come with enough gas to turn the corner out of the rental. Also I asked for furniture pads and was charged for them and never received them!
SCOTTROBERT Halways a great service and friendly staff
JESSIE Gnothing to say its perfect for me and they are friendly staff @ plains road location. thanks
JESSIE Ggave me a truck that was stopping every second when started and would give me a new one and also wouldn’t refund me
AUSTIN HOn short notice and after a winter storm the guys had to dig the trailer out of the snow in order to have it ready for me. I was on a tight time schedule. Their efforts are much appreciated.
Douglas WFront end staff was great, unit was frozen in the ground. (no fault there). He made sure my rigging was safe and together we did the "circle check" for lamp function. This was very important to me , and the ramp trailer was exactly what was needed. A spring assist on the ramp would be nice to have ( @71 yrs old).
Andrew HNot a thing!
Stuart SLewis is a fine young man who really helped and made it a great rental.
ROBERT LStop scamming
DANIEL Vgood truck and very good service but the back door was a little hard to open and close on that very cold day. Looks like need some lubrication .
KHALIL ABeat experience yet
C RI won't be recommending U-Haul to no one. Pricing is through the roof. I am not sure when you guys stopped unlimited or certain amount of Km free before charging but my goodness my rental was expensive, next time I will wait and borrow a pick up from a family member and put the gas in it afterwards, definitely cheaper than renting from you guys. There is so much stuff in the office was like a maze trying to figure out how to get the one of the other service desks.
STEPHANIE MEnsure there is a snow brush in the cab in the winter time. Otherwise everything was great. Thank you
DANIEL TThe truck was filthy, smelled like smoke and had dirty blankets in the back. There was a fuel cap warning light
JENNIFER OVery good office staff. The explained everything you would need to know.
KEVIN SService was smooth and easy. Equipment was available on short notice. More tie down rings would be helpful in the trailer.
MATTHEW WIt was nice and simple good job and thanks 😊
ISAIAH MLocation was good. UHaul website for check-in and check-out was unavailable.
DAVID GRented a truck and dolly. Location was changed from oakville to Burlington and this location had no dolly’s
JASON MProfessional and excellent service
ANDRE MWe picked up a trailer and used it for a few hours and returned it. It made our move very easy and was a great experience. Thanks U-Haul on Plains RD.
Darin MClean the vehicle. The fuel was under half when I got it
DARLENE CThis is the second time I delt with the employee he was awsome he made everything easy for me. Also storage i needed last minute and he made it possible
Parminder N | First ImpressionsThe place was clean and the employees were amazing. They were very friendly and professional. I'll recommend this place to everyone. Thank you guys for your hard work. God bless you
Nasrin A | Overall ExperienceI will never use again U-HAUL VERY DISAPPOINTED.
PANAGIOTIS K | Overall ExperienceThank you for your friendly and clean services.
Nasrin A | First ImpressionsGreat service and friendly employees
heather p | Overall ExperienceOn move in day, there was mouse poop everywhere. The door and the latch were difficult to open and close. I centrally, the latch rusted and broke off in my hand one night and I was unable to lock my storage unit. The entire parking lot and storage area had such inadequate lighting, and I always had to bring my own lights if I was coming in the evening. I had a terrible experience at this location and I’m happy I’m finally out of there. When they told me that they had to have my unit EMPTY to mend and replace the door - I was done with this location. I was then given some options surrounding moving locations, but I was still required to load and unload my own storage unit - costing me time, stress and overall an extremely poor experience at this location. I do hope that I have a better experience next time.
Jen S | Overall ExperienceThe people who work at Aldershot U-Haul are very kind and helpful. Good experience!
Kama R | Overall ExperienceAmazing service very nice people with experience. Many thanks
PANAGIOTIS K | First ImpressionsMy unit had a shelf missing.... and I think it is absolutely ridiculous your printer don't work!!
paul m | Overall ExperienceMy experience was great until I emptied my unit I called to get information and was told that I did not wait till the end of my pay period and my account would be adjusted and pro rated for the time I used. However when I tried to settle my account I was told that customers have been told that but it was not what was on his computer and he would look into it and get back to me As of today I have heard nothing and I have not received a credit Can you please rectify? Thank you Kim Bogar
Kim B | Overall ExperienceStaff tried to lie and say or storage booking didn't exist and that all the storage units were occupied. After minutes of explaining we indeed did book, randomly there was a unit available for us... Storage also closes at 10pm so we couldn't bring stuff after rush hour.
Safiya J | Overall ExperienceI have been repeatedly overcharged for my storage unit from the beginning of my account use until after I moved out. The first month promotion from Uhaul was never honoured. I have made numerous attempts to contact the Aldershot location, by phone and email and my calls were never returned over the whole 5 month period. I even waited on hold for an hour to contact Uhaul central Customer Service, they tried to get in touch with the Aldershot location, and couldn’t get a reply by phone, then they sent an email to the location, and still the Aldershot location didn’t reply to the message from Head Office Customer Service. The Aldershot location continues to charge me even after I moved out, despite my numerous emails advising them that I’d be moving out, and to stop charging me. They placed a lock on my unit, and never removed it even after I paid excessive extra charges. The lock remained in my unit long after my account was fully paid, which prevented me from moving out earlier resulting in several additional months of unnecessary storage costs. When I had paid for and arranged a moving service to move out of my storage unit, I couldn’t access my storage unit for the moving company because the Aldershot still had a lock on my storage unit. This is the worst predatory business practices I have ever seen, especially during the pandemic, and with such a large International Company like Uhaul, this is completely unacceptable. Customers of Uhaul at the Aldershot location have been leaving very Negative Reviews of the terrible customer service and overcharges at Uhaul at Aldershot. I would like Uhaul Head Office to assist me with providing a refund for all of the amounts that have been Overcharged on my account by Uhaul Aldershot. Please have Uhaul Head Office contact me to resolve the unethical business practices of the Uhaul Aldershot location and their numerous overcharges on my account. Thank you, Catherine Naumann 647-687-7036 Lamerazul@gmail.com
Catherine N | Overall ExperienceMichael is an excellent manager.
JOHN P | Overall ExperienceWas told twice we could get a refund. Moved out on the 3rd not the 8th. Never signed a contract stating no refund. Need a refund asap. Manager said I would get one either partial or full.
Jennifer S | Overall ExperienceLucky was very friendly and made conversation with me while he was trying to locate my file.
Jennifer S | ReservationI have sent a longer email to the UHaul customer service contact that details everything that went wrong with my reservation.
KYLE T | Overall ExperienceStaff not unfriendly; but they were too busy for good customer service and failed to meet time commitments.
Gary S | Overall Experiencethe unit was leaking and destroyed some of my stored files the unit became infested with mice and the place became littered with mice droppings the mice ate my clothes stored in a plastic bin
ROBERT W | Overall ExperienceAfter a rocky start locating my shipment the staff at the Burlington office in Ontario and Kenaston in Winnipeg were very helpful
chris t | Overall Experience