Customer Reviews for U-Haul Moving & Storage of Alexandria

Rating:

5.0

Super nice workers, excellent customer support, really appreciate they easy rental experience at this location

Rating:

5.0

Your guys hooked the big appliance hand truck into the side braces of the 6x12 trailer. That heavy hand truck ripped out the wood braces from the trailer wall. Thankfully I bought the insurance but that would have been a nightmare, you guys need a better way of holding down the hand trucks in the trailers

Rating:

5.0

Place was very clean, well organized and the personnel were very friendly and helpful.

Rating:

5.0

Highly recommended

Rating:

5.0

Such an easy drop off. I will use again in the future.

Rating:

5.0

Easy check out. Nice staff.

Rating:

4.0

The only thing was that I was over charged. I dropped of the keys due to the office being crowded, and the agent stated that he would check me in. I should have waited.

Rating:

5.0

Trailer was in great condition. Staff was great.

Rating:

5.0

Very good.

Rating:

2.0

I dislike that I had to take photos of my license, the condition of the trailer and confirm condition. The customer should not be required to do administrative work for a business.

Rating:

5.0

The 20' truck ran rough, sputtered, had difficulty on hills, shimmied slightly above 50mph. We had to call roadside assistance (who did great, even with a delay getting to us) but was able to continue to our destination. The brakes also sounded strange a few times. The staff was great.

Rating:

5.0

The man that helped me was excellent.

Rating:

5.0

Pleasnt customer service

Rating:

5.0

Super easy parking

Rating:

5.0

The drop-off was done completely online, and the instructions were very clear through the U-Haul app. This location was closed at the time of drop off, so we did not interact with any U-haul personnel.

Rating:

5.0

Customer Service at this location was top notch.

Rating:

3.0

Would have appreciated a military discount for services.

Rating:

4.0

Good facility with very helpful staff. Location could have better signage as it’s in back of a professional office building. Missed it and had to double back off busy thoroughfare.

Rating:

5.0

The staff was friendly and helpful. They stopped what they were doing to help me. We had a great conversation, not about Uhaul stuff. Another great experience!

Rating:

5.0

I would like to complement the manager -- Brian D. -- who waited on us at this location. He is very efficient and helpful. We always pick this location because Brian is excellent. There is no line for waiting to pick-up. He answers all of our questions and he is always working -- making the most of every minute of the day. By far, the best person I've ever dealt with at a U-Haul location.

Rating:

5.0

Everything was good except for the drop off in Florida. I drove to the original drop off location in lake worth only to find it that my drop off location was changed. This was a surprise to me as I received no communication about this from U-Haul

Rating:

1.0

You need to start by terminating, the person working in the unit, extremely rude and disrespectful, she treated me like the service she was given me was a freebie. She had no customer service skills whatsoever and I won’t be returning to that location. Why do you guys hire people like that?! Absolutely disgusting.

Rating:

5.0

Well-organized, no wait, friendly, competent service--thank you!

Rating:

5.0

Customer service was very good, people at this location were super nice, box truck was clean & smelled good 👍👍

Rating:

3.0

Had to use the online check in and check out features… a little cumbersome.. in the end, I was charged 12 dollars extra for gas.. the fuel gauge read at the same level as when I picked up the truck.. I did all the work of an employee, which I did not request to do, you would think that I would get a discounted rate. The next day, I rented another U-Haul truck from a different location, they did all the check in and check out work, plus no added fluff fuel fee.. This is the way to do business!

Rating:

5.0

Good

Rating:

5.0

Everything went smooth sailing and customer service was excellent

Rating:

5.0

very helpful

Rating:

1.0

The manager knowingly rented me a 15 ft box truck with a failing transmission. The truck struggled to shift, slipped gears, and was unsafe to operate. I reported the issue immediately, but it was dismissed instead of being addressed. This created delays for my business and put me in a dangerous situation on the road. Equipment must be inspected and verified before being released to customers.

Rating:

1.0

The truck was falling apart. The music dials didn’t work and were so sensitive that the music started blasting when I tried to turn it down. The truck was veering from left to right as I went about 50 mph. I was scared for my life as I was driving it. The headlights didn’t work. The truck warning light came on multiple times. WOULD NOT RECOMMEND

Rating:

5.0

The location was clean, organized, and efficient. Bringing the trailer back was also easier than expected. Running lights were not working on one side. There didn't seem to be a way to report that in a way that would get the bulbs replaced for the next person.

Rating:

3.0

I returned the trailer and they insisted I back it into a diagonal space which took me about 10 tries and was very distressing. Shouldn't they return the trailers to parking spaces?

Rating:

2.0

I've used this location twice. Both times, the woman at the counter had horrible customer service skills. She doesn't greet the customer, she doesn't say thank you, and she behaves as if the customer is a bother to her. Consider doing some retraining.

Rating:

5.0

From the online registration to the on-person pickup, the process was smooth and convenient. The truck was clean and in good condition. After hours drop-off was convenient with the after-hours key drop.

Rating:

2.0

Location tried to charge me for damage when none had occurred. I called and they said it would be resolved, but I haven't gotten an updated receipt yet

Rating:

5.0

I think maintenance on the trucks should regularly be conducted so that the customers can feel more comfortable driving it. The engine check light was on and a few times the truck hesitated to start. Thanks

Rating:

3.0

Waited too long for someone to come out to area where we were told to wait. Bit crowded. Good location for me.

Rating:

5.0

Nice!

Rating:

5.0

No problems - good experience

Rating:

1.0

The van I rented it’s not safe need to go a mechanic shop It's unbalanced and dangerous on the highway, and as a mechanic, I know what the problem is, but I can't promise that I'll use it.u haul again

Rating:

5.0

U-haul changed my pick up timw which put me back an hour on my move and 15 hour drive. The inside of the windshield was not very clean & radio was hard to figure out, the clock was wrong and I didn’t know how to change it. The vehicle handled great and service was excellent otherwise. Very clean pick up location. Brian was very professional.

Rating:

5.0

Very good service

Rating:

5.0

Very friendly manager!

Rating:

5.0

It was excellent all around service.

Rating:

5.0

The reps at the location were Awesome.

Rating:

4.0

My movers were very professional and were patient with my request. Awesome customer service as well.

Rating:

5.0

Everyone was great!! The young lady at the counter was phenomenal, the young man who adjusted my right mirror was great too!!

Rating:

5.0

Once again, your app is absolute garbage. I’ve rented from you dozens of times, and the app has been a problem at least half of the time. Super glitchy

Rating:

5.0

The staff was very responsive, knowledgeable, professional and very helpful over the phone and in person. Truck rental experience was above and beyond at this location. Very happy with operating hours.