Customer Reviews for U-Haul Moving & Storage of Alexandria

Rating:

5.0

Excellent customer service!!!!Fast service!!!

Rating:

5.0

The service was top notch and everyone was very friendly and professional. I don’t know if they offered military discount, but that would be helpful

Rating:

1.0

I was not pleased with my last visit to U-Haul. My truck had an engine light on when I in inspected it. I loaded and was on my way when it started running as if it was going to cut off , then lights on dash on , I continued on to my destination. After unloading the truck and time to leave it wouldn’t start. I was on hold with U-Haul I tried to start again and it started. And when on my way back to the lot all the lights came on again. I said God get me back. It was 1:00AM . I feel that I should not pay for any part of the rental. And this truck would not start so they could get the mileage so we don’t know how many miles I drove.

Rating:

2.0

Our U-Haul experience was bad beginning to end. We reserved a trailer a couple of weeks ahead of time, had it confirmed the day before, but there was no trailer available the morning we went to pick it up. We left unhappy but were called a few hours later to pick up one that had come in unexpectedly. We turned in both of the trailers we rented early. Despite turning them in early, we were sent a notice that the trailers were overdue and we were going to be charged extra. After waiting in hold for an extended period of time we were told that the location just had net checked the trailers in yet (over a week later). U-Haul really needs to get better systems in place so you know where your inventory is and they can give better customer service.

Rating:

4.0

no issues

Rating:

5.0

This location is very well managed and the truck fleet is always in good condition, Your general manager is really good there!

Rating:

3.0

Perfunctory, sullen customer service. Granted, it's the norm around here, even if you fall over yourself trying to be polite/friendly. Tried using the app and wasn't even in the system. Eventually, when I logged in there was an order for some other customer in Florida, so I couldn't use the app. which would have saved me having to deal with long line and average customer service. Would also be nice if when you call Uhaul you could talk to the actual location instead of some corporate phone tree.

Rating:

3.0

I wish the U-Haul app stopped crashing and functioned properly. Many times during my move when I needed assistance or was dropping off the vehicle, it crashed. So I used the web browser or called customer service.

Rating:

5.0

To be honest, the service received at the Richmond Hgwy location, was very good. The uhaul rep was very professional, knew his stuff, and provided me with the best equipment to help make my move as seemless as possible.

Rating:

5.0

Wonderful service and the van I rented was a great value.

Rating:

4.0

This location was a much better experience than Falls Church. I had to transfer my reservation to this location because the trailer I tried to pick-up at the Falls Church location had lights that didn't work. The representative tried to say it was my truck until I hooked up to the lights on another trailer and they worked fine.

Rating:

1.0

I received a truck that was average cleanliness. It rained the day we were moving, which resulted in dust/water footprints getting in the cargo area and on the floormat on the driver side of the truck passenger cab. When I returned the truck 10 hours early, i showed the vehicle to the lot attendant and asked if footprints from rain were a regular business occurrence for uhaul. He told me yes that's to be expected. I also asked the main manager guy about that and he said its fine and he would clean it. He did not say i would be charged. I personally cleaned the entire floormat area and the cargo area floor with some chemical spray and rags that were available on site. The truck looked like it did when i received it or better. The money hungry lying manager charged me a cleaning fee anyway. This location will never receive my business again. They are snakes and liars. Have a nice day and please credit my cleaning fee back. You should give me an account credit too, for the trouble i have to go to write this review in the first place. I used uhaul at least 20 times and have never experienced such shady business.

Rating:

5.0

Person working there was super friendly and helpful in installing the hitch

Rating:

5.0

excellent service

Rating:

5.0

The staff here were fantastic. They were able to quickly get me a truck after another U-Haul location did not have the equipment I had reserved ready. I had reserved a 20' truck at the U-Haul at Columbia Pike, showed up 15 minutes prior to my reservation time and was told they do not have a 20' truck and all of their 15' trucks were reserved for the day. I was sent to this Richmond Highway location and the staff there were quick and very helpful. Don't bother with the Columbia Pike U-Haul.

Rating:

5.0

Great experience in Alexandria and dropping off in Christiansburg. Easy, fast, and friendly.

Rating:

5.0

Pickup was fast and easy. The store had additional equipment if I needed it for the trip as well .

Rating:

5.0

This may sound silly...but, please don't change a thing. This facility is first rate and the employees working there are extremely helpful. I plan to recommend this facility to my friends and family whenever they need to rent U-Haul equipment.

Rating:

5.0

Great crew!!

Rating:

5.0

So easy. Pulled into lot and waved over to location and dropped off the trailer. Less than 5 minutes.

Rating:

5.0

The crew there was very nice, very helpful - much appreciated.

Rating:

5.0

Very impressed by the whole system and the people who helped us!!

Rating:

5.0

This location has the feel of a freight area in the back of a commercial building but the wayfinding is well done so you can have confidence you are parking in the right spot. The drop off was almost instantaneous. Very easy.

Rating:

5.0

Donovan was very helpful and friendly. His customer service skills were excellent and he made the transaction very smooth and explained everything in detail. I definitely will come back to this location just for his customer service two thumbs up for Donovan.

Rating:

5.0

Don’t need to change anything

Rating:

3.0

1. Hard working manager was solo - we waited quite a long time first thing in the morning - even though we reserved the truck over the website the night before. 2. The gas light went on 3 miles after we left the lot. That’s really a crappy process.

Rating:

5.0

Muy buena atención Sin problema

Rating:

1.0

I live in Maryland and had to go to Virginian to pick one up. Other than that, no problems at all.

Rating:

5.0

Hamad and Donovan were both very professional and super helpful — take care of them. The scan-based check-in was too hard for me to navigate (so staff help was essential). The portion of the late-night drop-off that required scanning the product didn’t work, even after turning the van around to get the bar code under the parking light. There needs to be another option for folks who can’t use your scan-based system. Thank you.

Rating:

5.0

Service and vehicle was great. Also, upon return, the guys were very helpful in watching over my motorcycle while it was parked on the lot. They even helped me to get it started due to a low battery.

Rating:

1.0

Horrible. Unacceptable. I made a reservation for a 15' Uhaul truck with two furniture dollys and one hand truck. When I arrived at my scheduled pick up time there was a 30 minute wait; and the only truck made available to me was 10' with one furniture dolly. When I asked why, I was told "this is all we have available". I'll also add that my pickup location was not provided to me until 2hrs prior. Instead I was supposed to receive a phone call a day before no later than 5pm. I was notified 2hrs before my pick time with a new pickup location.

Rating:

3.0

Arrived at 5pm, one man band and the employee was trying to do several things at once. He did the best he could, should have had more employees on site.

Rating:

5.0

Great Service!!

Rating:

3.0

The u-haul facility is in the basement of a three-four story building. There needs to be more signage letting people know that this is a U-Haul facility. Also make the return vehicle signage more obvious, it was a little confusing returning the van I borrowed. Amazing customer service from the two personnel I spoke with.

Rating:

4.0

Lower your prices on the cargo vans . Maybe lower the cost of mileage.

Rating:

4.0

I dropped off after hours so I don’t know about the interior of the facility but the drop off itself was easy.

Rating:

5.0

This review is for the drop off in Utah at U-Haul Moving and Storage of Sunset at 1200 N Main St, Clearfield, UT. The system has a glitch as I did not return it to Alexandria. The Sunset location was excellent and the gentleman at drop off unhooked me, checked on how everything went and if anything needed service, and was a great face for the company.

Rating:

5.0

Easy pick up and drop off

Rating:

5.0

I was helped by a customer service agent named Will. He was phenomenal. Will helped me with my reservation and he helped me with my return to out of his way to make it a great experience and I was extremely pleased with my experience today. I would highly recommend this location for a truck or trailer rental.

Rating:

5.0

Awesome

Rating:

5.0

General manager was very helpful. Very smart and knowledgeable guy

Rating:

5.0

The manager Brian was extremely helpful in answering questions and ensuring I was getting the best vehicle for my needs.

Rating:

1.0

I returned the trailer on Thursday June 4. It was no scanned into the system at that time. It wasn’t scanned in until Monday and I was charged $90 for a late fee when I returned it earlier than was scheduled.

Rating:

5.0

Great customer service too!

Rating:

3.0

Difficult to find the entrance. They did not ask if assistance was needed for a first time driver. They did not do a walk around. Once vehicle was started, indicated that an oil change was needed. When we asked about this, we were told that this is just an indication that service was needed and we were ok to drive 400 miles. We went to another uhaul location and they checked the fluids and found that there was 0% oil life remaining and they added in 3.5 quarts of oil, added washer fluid and checked the tire pressure (60 in both front tires, 91 in back left tire and 87 in back right tire - max is 60psi!) Second location also let out tire pressure and told us that with the issues, this could have caused a blown tire or engine issues. This delayed us an hour. Upon return of the cargo van to the original location 2 days later, they stated that a 3rd party does the service on cargo vans, but would see if anything could be discounted. Bill didn't show any discounts.

Rating:

3.0

The vehicle we rented had some defect with the ignition, which made it extremely difficult to turn the key. We were on a tight time line with moving decorations to my wedding venue, and I couldn't get the damn key to work to start the truck. It caused a lot of stress as i almost had to reload everything into my friends car, after several mins and panicking, I got it to work. My fiancé had the same issue when returning it. I suggest pulling this truck from your fleet until it's properly working and the issue with the ignition is resolved!

Rating:

3.0

The lot is overcrowded and extremely hard to navigate

Rating:

5.0

Easiest U-Haul experience I have had to date.

Rating:

4.0

Remove speed bump from front entrance

Rating:

5.0

Excellent Service