Customer Reviews for U-Haul Moving & Storage of Alexandria

Rating:

1.0

I recently rented a cargo van to move my grandfather. I didn’t purchase safemove because I’m very safe on the road plus I have my own insurance. I returned the van on time and parked it correctly. Oh I did forget to mention the van already had noticeable damage on the passenger front side which was noted. I check my receipt and see a $100 damage fee talking about I hit a pole. Now how would you know what I hit if I hit something and I’m an honest person if I caused anymore damage I would’ve definitely reported it and paid with no problem but to say I hit a pole is absolutely ridiculous. I would NEVER rent from U-Haul again.

Rating:

5.0

Love the place; they always have everything I need!!

Rating:

2.0

Share info on best rates and offers best rates values

Rating:

5.0

The vehicle drove wonderfully. It was clean and comfortable. The staff was very helpful. A fantastic experience!

Rating:

4.0

We were told a late fee would be waived given the inconvenience that we had earlier in the reservation however we received a bill for an additional day.

Rating:

4.0

Great staff and very easy process

Rating:

3.0

Using the app to check in was an issue. It would not save the pictures I took and then would not let me pick up my equipment. Took me about 40 min from arriving on site until I was driving away.

Rating:

5.0

Just being aware where to locate the truck letters. I kept searching by the license plates until I realized that wasn’t it. Waisted a good 15mins of my time.

Rating:

1.0

The mileage & gas amounts were off the attendant would not direct me to where the truck was the customer service was poor it wasn't that busy and the other custerscreservation was not correct either.

Rating:

2.0

Return was before 1:45 pm. Receipt claims 2:27.

Rating:

3.0

Easy to drop-off and process.

Rating:

4.0

I did the mobile pick up and the van was not in the correct location so it took a while to find it.

Rating:

1.0

Wasnt told i had to fill up gas it was my first time for a job and i ended up loosing money, thought total was goin to be 60 like they said and ended up being double

Rating:

5.0

Staff did very well. Polite and quick.

Rating:

1.0

Misinformation given to me, No body seems to know what in the world is going on. Why they lie to me about the pick up location Your U-Haul reservation 80537752 is scheduled at 5285 PORT ROYAL RD, SPRINGFIELD, VA 22151 at 6:30 PM. This location can be reached at . To view your reservation on uhaul.com click https://uhaul.com/s/B9D5D53AA3. Than less than two hour prior to my pick up, my pick up location was change, had to leave work early because of that. Drop off the cargo trail at the original location agreed now I been charged for your lies and misinformation given to me. You guys will feed on your lies and charges that I never agreed upon

Rating:

5.0

The two gents working worked effortlessly to ensure the trailer was connected properly

Rating:

5.0

Great service at both locations. The gentleman who checked the vehicle back in was particularly helpful.

Rating:

1.0

Tow dolly has problem on slide won't pulled out so I couldn't tow my vehicle

Rating:

5.0

Building needs to fix their air conditioner!! The workers go above and beyond - they deserve a break from the heat and cold.

Rating:

2.0

Your app does not work well for vehicles inspection and for drop off. The picture features does not work properly. It is very frustrating. Your developers need to do better.

Rating:

5.0

The manager who assisted us was very efficient with getting everyone taken care of.

Rating:

5.0

Returned after hours so no personnel

Rating:

5.0

Richmond hwy location was excellent, but reservation set 8 weeks prior was for Fullerton..they didn’t have equipment I reserved..sent me to Industrial Road, which closed 2 months prior & doesn’t exist. Then on phone to connect me with equipment on Richmond Highway-great staff there, not pleased with reservation hassle.

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

Everything went smoothly and reps were very courteous.

Rating:

4.0

We had originally rented a 20' truck from the Columbia Pike U-haul location - but when we showed up at our reserved time on 7/31/2026, they didn't have our truck. They didn't have any other trucks to offer us either. It could have been a disaster, but U-Haul Moving and Storage of Alexandria did have a 20' truck. So, we pivoted to make a reservation and drove over and picked up the truck. Thank you! I think U-Haul corporately needs to figure out a better way to guarantee reservations. People count on having the right sized truck, and often there is a constrained window of time in which to move (available labor, available loading dock access, etc). I was very upset that the Columbia Pike location had no way to figure out if the truck we reserved was going to be returned that day... We felt helpless. Fortunately, the nice attendant helped us find the truck at the alternate location.

Rating:

5.0

Very good an also your service very nice 👍

Rating:

2.0

The check engine light was on in the van and a notification appeared saying “service engine now”. The location is too small and understaffed for the number of customers. The app doesn’t work to check out your reserved vehicle online and pick up your keys from the lock box, thus making you wait in a very long line. It took me 30 mins to get my vehicle. I made a reservation online and it was confirmed. Once I arrived they were not sure they had a vehicle for me. They did but it needs maintenance.

Rating:

1.0

Customer service on the phone was horrendous. I can’t even begin to type the awful experience I had with my booking but most likely won’t be using your services ever again & will be spreading the word about what happened to me as this is borderline illegal & unethical to do to paying customers with families.

Rating:

3.0

The trailer was defective and had to be replaced mid trip.

Rating:

5.0

This location was great and we were sent to them when our original location couldn't fulfill our need because the truck they wanted us to rent had a huge gash in the tire (you could actually see in inner tire structure), making it completely unaafe to drive. We were told we had to go to the Richmond highway location 25 minutes away to get a truck. This added about 1.5 hours to our rental experience and required us to drive about twice as miles as originally expected and a longer distance to return the truck. When this change was made by U-Haul we were told we would get a $50 credit for the challenges and problems but it never happened. So, bottom line: the Richmond highway location was great. The original Vine Street location was terrible and clearly lacked proper safety inspections. And Uhaul was terrible for lieing to use about the $50 credit for our trouble. Next time I will rent from Penske as I almost did in this situation.

Rating:

5.0

Used the 24/7 service. Everything was easy and smooth. This is a great option and I’ll be back when in need of a rental truck/van.

Rating:

4.0

The truck was in need of some attention. I could not easily move the gearshift lever from park to reverse without going to drive first. And, as is typical for Uhaul trucks, the wipers were sorely in need of replacement. Mine was a local move but I would not have wanted to travel any great distance with this particular truck. The attached lock was a nice touch.

Rating:

5.0

The manager Brian was excellent…fast, friendly and professional.

Rating:

3.0

Took a More thank an hour to check in and get my equipment because of network delays on Uhauls end. This is unsat

Rating:

3.0

your computer systems were down and it took an hour to get something that was already reserved. There was no online check in avaiable. I dropped off early and after hours at the convenience of both parties, and not having the time to risk an hour long wait to return and was still charged an after hour fee. I was charged a cleaning fee, but the truck was left in immaculate condition with all the pads folded as requested. Overall a frustrating experience, and my bill was somehow $60 more than anticipated.

Rating:

5.0

Super fast and bill had no surprise charges

Rating:

3.0

More signs would be helpful because the gps takes you to the lot across the street (which isn’t for drop off) And the lockbox was hard to locate for that reason

Rating:

5.0

Excellent customer service!!!!Fast service!!!

Rating:

5.0

The service was top notch and everyone was very friendly and professional. I don’t know if they offered military discount, but that would be helpful

Rating:

1.0

I was not pleased with my last visit to U-Haul. My truck had an engine light on when I in inspected it. I loaded and was on my way when it started running as if it was going to cut off , then lights on dash on , I continued on to my destination. After unloading the truck and time to leave it wouldn’t start. I was on hold with U-Haul I tried to start again and it started. And when on my way back to the lot all the lights came on again. I said God get me back. It was 1:00AM . I feel that I should not pay for any part of the rental. And this truck would not start so they could get the mileage so we don’t know how many miles I drove.

Rating:

2.0

Our U-Haul experience was bad beginning to end. We reserved a trailer a couple of weeks ahead of time, had it confirmed the day before, but there was no trailer available the morning we went to pick it up. We left unhappy but were called a few hours later to pick up one that had come in unexpectedly. We turned in both of the trailers we rented early. Despite turning them in early, we were sent a notice that the trailers were overdue and we were going to be charged extra. After waiting in hold for an extended period of time we were told that the location just had net checked the trailers in yet (over a week later). U-Haul really needs to get better systems in place so you know where your inventory is and they can give better customer service.

Rating:

4.0

no issues

Rating:

5.0

This location is very well managed and the truck fleet is always in good condition, Your general manager is really good there!

Rating:

3.0

Perfunctory, sullen customer service. Granted, it's the norm around here, even if you fall over yourself trying to be polite/friendly. Tried using the app and wasn't even in the system. Eventually, when I logged in there was an order for some other customer in Florida, so I couldn't use the app. which would have saved me having to deal with long line and average customer service. Would also be nice if when you call Uhaul you could talk to the actual location instead of some corporate phone tree.

Rating:

3.0

I wish the U-Haul app stopped crashing and functioned properly. Many times during my move when I needed assistance or was dropping off the vehicle, it crashed. So I used the web browser or called customer service.

Rating:

5.0

To be honest, the service received at the Richmond Hgwy location, was very good. The uhaul rep was very professional, knew his stuff, and provided me with the best equipment to help make my move as seemless as possible.

Rating:

5.0

Wonderful service and the van I rented was a great value.

Rating:

4.0

This location was a much better experience than Falls Church. I had to transfer my reservation to this location because the trailer I tried to pick-up at the Falls Church location had lights that didn't work. The representative tried to say it was my truck until I hooked up to the lights on another trailer and they worked fine.

Rating:

1.0

I received a truck that was average cleanliness. It rained the day we were moving, which resulted in dust/water footprints getting in the cargo area and on the floormat on the driver side of the truck passenger cab. When I returned the truck 10 hours early, i showed the vehicle to the lot attendant and asked if footprints from rain were a regular business occurrence for uhaul. He told me yes that's to be expected. I also asked the main manager guy about that and he said its fine and he would clean it. He did not say i would be charged. I personally cleaned the entire floormat area and the cargo area floor with some chemical spray and rags that were available on site. The truck looked like it did when i received it or better. The money hungry lying manager charged me a cleaning fee anyway. This location will never receive my business again. They are snakes and liars. Have a nice day and please credit my cleaning fee back. You should give me an account credit too, for the trouble i have to go to write this review in the first place. I used uhaul at least 20 times and have never experienced such shady business.

Rating:

5.0

Person working there was super friendly and helpful in installing the hitch