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PHILLIP RCustomer Reviews for U-Haul Moving & Storage of Alexandria
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bryan professional and courteous
ROBERT DThe employees Hamed and Wilmer were awesome. I was setup very nicely, given directions on where to park my car safely as I used the uhaul truck. The truck worked well and even had a "gradient brake" which unexpectedly kicked in as we were going down a hill -- very safe. It would have been nice for Uhaul to more obviously communicate succinctly and clearly; throughout the seemingly simple process of renting a truck for an afternoon, I received a bunch of texts, about 8 emails, and several documents so long it didn't seem worth it to read them in their entirety. I've used Uhaul in the past and intend to use Uhaul again; thank you for being a great company.
JARON GVery good service
ROBERT ANo comment, everything was good.
CLIFTON LIt was easy to rent from Uhaul. The only issue was a slight language barrier. The individual I dealt with had a very strong accent. He did apologize for it after I had to ask to repeat several times. We did work it out and everything was good.
SCOTT SDrop-off was quick and easy.
MATHEW JThe representative stayed after closing time to make sure that I got my equipment. Very grateful for this person and would like to see more like him.
Jean ZEverything was perfect!
CHESTER HBest service, best people, great equipment, very fair price. Thank you all!
CHESTER HStaff was great and friendly
JAIRO ZKenny provided AWESOME customer service. He was professional, friendly and VERY helpful. Best customer service I’ve had in awhile.
KELLY WNo issues.
JOHNNIE OI am a repeat customer and always find the staff at this location to be very easy to work with and he equipment to be in very good condition. I’ll continue to do business here for all my needs.
SCOTT AI just want to say that customer service was really great. That Bryan was very helpful and answering questions that I have ask.
ANGELIQUE IExcellent service by Wilmer, good employee.
JAVIER MMake sure the trailer tires have sufficient air. The left tire was nearly flat so I stopped at a service station to have it topped off.
JOHN OBoth men working were very helpful and had good attitudes.
Shawn BThe representative at front desk was nice, helpful and quick!
SHEENA MThe guys working that day were super helpful and I was on my way very quickly.
Kirsten AReally good
HUGO EThey charge me extra ,because I drop it to Fairfax U-Haul, even I told him I pick up from Alexandria I’m gonna drop off Fairfax U-Haul location , and General Manager talk to me very disrespectful ,his name was Brayan .
NAJLA KThere was still a lock on the trailer when I was about to leave. If I hadn’t asked the manager about it, I wouldn’t have been able to inspect the interior, which had some debris in it that the manager had to blow out with a leaf blower. I also might have driven a long distance with the trailer locked and had to return to get it cut off. But that also signals to me that they didn’t inspect the trailer when it was returned. Trailer tires were old and barely had any tread on them. Manager seemed rushed when he explained the process of how to report damage, and then told me I hadn’t selected SafeTow, when I actually had. He had to look me up to confirm I had picked it. That wasn’t confidence inspiring. The trailer lot didn’t have any signs (at least that I could see) that would instruct you to drive elsewhere (across the street) to the real office. If the lot is remote they should either have signs pointing to the office, or a number you can call. I didn’t see either. Lastly, what good is online check in if you still need to go to the office to actually check in? That saved me no time at all. Overall average U-Haul experience, so yes, I’d still recommend this lot if you need a trailer in Alexandria VA. I’ve come to expect these kinds of things from U-Haul. Wish I had other choices for renting trailers.
Glenn DStaff was very good. Will definitely be back
BRIAN SService was very good and the pickup was hassle free.
MARTHA SI filled the truck back up with fuel to the mark that was on the paper based on the information provided showing how many gallons of gas. It recommended 7 gallons to put the fuel back to where it was, however, I did 8 gallons to make sure. That said, I received a bill for 3 more gallons of gas - that should NOT be correct based on the sheet that was provided to me!
DAVID DThe online system to upload ID does not work well - took multiple attempts. Hard to find how many gallons of gas to fill for return as my contract was not easily assessable - may add a sticker to the inside of vehicle to say how many gallon tank truck it.
Julie STruck was a little old, but not too bad (better than the one I rented a few weeks back!). Pretty seamless experience overall - no major complaints.
PATRICIA AThere broken pieces on the steering wheel. something from the previous renter was left in the vehicle. i drove it 9 miles to move a dresser, returned it in less than 2 hours and even took the time to sweep the back even though it wasn't needed. They charged me a $25 cleaning fee. I called to get it removed and they just gave me the run around... no manager available, they'll look into it and call back, yadda, yadda, yadda. too bad, cuz this place is conveniently located
RAE FNothing, really great at all the things!
AMBER AVery thorough staff member. Very friendly. Location was well staffed and well stocked with LOADS of supplies and trucks. The staffer picked up on the new truck we rented as having damage to the bumper we didn’t cause and Williamsburg location didn’t note on the truck from the previous renter and we didn’t see either. Thank goodness we bought the insurance which covered it. Otherwise , we wouldve been blamed for damage we didn’t cause.
LINDSAY AOur agent Will, was great. Very helpful and informative!!
NICHOLAS CYou are doing excellent job
KHALID SThe staff did a great job! Very professional and courteous.
JOSHUA WNot over bill me. Hire additional help. One man trying to give out vehicles and answer the phones.
LOLITA RNothing. The service was great. They were extremely helpful.and answered all out questions. Will absolutely come here next time we need a uhaul
ANGELICA RYou are the best Thanks
MOHAMMAD AThe app process needs to be streamlined for repeat customers; eliminate all the up-scale questions and reduce the number of steps.
ASIF SEmployee was very helpful
SHEENA MCheck-in app is garbage, doesn't work, breaks frequently. Fix your IT. Signs say to do stuff (like during return, wait in vehicle during business hours), but they never came out
Benjamin Mall personnel at this location were extremely helpful and friendly. They answered the phone right away and were able to help me with questions. They met us both times at pick up and drop off out in the parking lot to help and assist with parking the trailer where it needed to be. Super convenient to have a handheld device to complete the transaction without having to come back into the office. Best location I’ve used!
Bill AThank you
KLAUS FService checking in and out was fast, friendly and efficient.
JAMES OQuick and easy check in and check out. Good customer service.
anna dThe U-HAUL rep was very helpful and also helped me hook up the trailer. I will definitely use this location again...
LANE EEverything and everyone was an A+ ! I'm looking forward to my next rental. V
RONALD VMy experience was great and the customer service was TOP NOTCH!!
ALVIN WThe staff was helpful and professional will definitely recommend to a friend
NICOLE B