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Rachel NCustomer Reviews for U-Haul Moving & Storage of Alief Saigon
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The individual who checked me out had the worst energy. She wasn’t helpful or friendly. Would not recommend.
ERYCCA F10/10 would definitely recommend
amani d | First ImpressionsThe supervisor was very much helping
PRINCE J | Overall ExperienceThe manager there is exceptional, very helpful and friendly along with the questions, I asked he was very accommodating very good customer service.
PHILIP LSuper buen trato
MIGUEL Z | Overall ExperienceThanks Eric and storage manager I don't remember her name you where awesome, customer service is great. 10
Benita O | Overall ExperiencePlease be more patient with clients and have more professional communication skills along side your brand
DESHAUN WThe worker was friendly, helpful, knowledgeable and very attentive.
SINOYA JIt was great
Tessy U | Overall ExperienceCheck engine light came on as soon as I got on the highway to travel and they forgot to put my dolly on the truck smh which made me have to turn around and go back to get it.
LEANDRA LIt was a great experience to know your …
JOHNNY N | First ImpressionsThis was the second location i was sent to after driving to the one i initially selected. The workers were very helpful and supportive during my frustration.
Trishti GIt was my first time using the app to check-in. It was a little bit of a process but I was able to navigate with help from a nice man.
Cynthia HI loved GiGi 😊
KEVIN KVery nice and professional service. I appreciate it. Thank you so much for your support.
Giang TTell employees NOT to cancel a customers reservation when they were in the parking lot. I arrived in an uber at 4:34pm for a 4pm reservation but was a phone call. When I stepped inside and got in line she told me she saw me look at my phone, thought I was the customer she was calling and still cancelled my reservation. Of course she re-rang my order, added an additional charge without asking ($15 protection is OPTIONAL), and told me how she saw me look at my phone when she called, all while laughing in my face. I work from home and couldn’t take the day off work, not even to move, so I literally couldn’t answer her call! But I was literally there. Either way if she did cancel why even share that with the customer? It’s taunting and it’s rude. Won’t recommend this location.
BRITTNEY ATell people that there is a rental deposit at the location and not one online so we know to do everything online
Malachi LThanks!
MILLION WIt’s professional
TOMMY NWell, the dolly or blankets were not in the truck as stated. I would have my team inspect the truck to make sure all of the stated equipment was in the truck.
EDGAR DNothing. It was quick and fast!
Kaannette WCostumer very friendly and kind love it
CHRISTIAN MNothing at these time employees were wonderful explain every detail
JESUSA TI had a wonderful experience having my items stored at U-Haul. Everything was great!! Great service!! The staff was always AMAZING, FRIENDLY, POLITE, PROFESSIONAL AND VERY KNOWLEDGEABLE about the service offered. I thanked the staff for being so kind!! I let them know that I am going to miss them all and to have a wonderful life!!
ZENA Y | Overall ExperienceThe Manager Mr. Eric helped me with the perfect truck size in my moment of concern whether the items would fit. He told me how it would fit and was absolutely spot on. No extra space or need for a second trip. He is very nice, patient, and keeps the products and trucks organized and clean. I appreciate the great quality service and will remain a returning customer to this particular store.
JALISHIA MExcellent and very Professional service. Opening all of the options to help the customer as best as they could. Thank you very much, Uhaul team at Boon Rd at Bellaire Blv.
ALEX Bbad customer seevice .
RALPH AFrom reserving to returning, the process was smooth. I wish I could remember my registrants name, he deserves 5 stars! He answered the phone politely and got me in and out in record time. I truly appreciate this uhaul. Blessings.
TONETTE WDrive less than 40 miles, have to fill over 10 gallons on fuel. Not a good method to use . Need change.
LOUIS LMAKE IT MUCH EASIER TO RENT, INSTEAD OF HAVING TO GO TO THE WEBSITE TO RESERVE WHAT YOU NEED. AND STOP NOTHING TELL A CUSTOMER WHAT ALL THE IS INCLUDING AND WHAT IS NOT
SANDRA JTruck was dirty. Food crumbs and empty drink bottles on the floor.
CLAUDE BExcellent staff and great service will recommend us to all my friends
Jorge V | Overall ExperienceSo I went into the U-Haul store on Stafford, TX (FM-1092) to rent an enclosed trailer since the app showed they had one available. After waiting for 25 min, the guy comes inside and says they can’t rent me the trailer that the app shows is available, and sets up a rental. I told him I was heading west, so he sent me east to pickup the trailer. I told him I lived less than 2 miles from that location, and wanted to return to the Stafford store. I got to the Stafford store to return, and the rental was setup as an “in-town” must return to the location I had to pickup from. That was issue 1 & 2. Then I got to the store on Bellaire Blvd, and was given a trailer with 3 of 4 tail lights burned out. Thankfully I didn’t get stopped by police. And since when did U-Haul stop putting hitch jacks in their trailers? I mean it’s next to impossible to unhook the trailer with the weight of the trailer brake system on the tounge. Worst u-haul rental experience ever.
JEFFERSON WService was excellent, quick, and Friendly. Ask a question, receive a prompt reply which was very informative.
JON CGood costumer service..
BLANCA VCostumer service is horrible, she looks like she don't want to be there, is not possible only accept credit card, No cash No debit, I am not sure if this is legal, but I really prefer to look for other options.
Omar AVery accommodating and friendly.
IDOWU OStaff is always very helpful and professional.
PHILIP WGood job 👏
THIEU DCustomer services is 100%.
Latishia JPrompt response to customer request
SIMON OExcellent service
MICHAEL Ayour trailer tire blew on the highway due to being poorly maintained. i’d never trust that location again to keep me and my cargo safe we had to wait 3 hours for a repairman
DAVID SIn our Alief community of diversity and entrepreneurialship, I’m very thankful to use your U-Haul service and I will recommend your kind and safe vehicles to others.
JOHN WMr Eric was has very nice and helpful
REINA G | Overall ExperienceTodo bien
ADRIAN AI appreciate your maximum support for storage of goods and valuables in your facility.
Clifford U | Overall ExperienceThanks for all that you do . Very professional team .””
JENEBA J | Overall ExperienceDon’t force the insurance
GEREMEY GGood
PRINCE EThe staff is unprofessional.
TAUSHA WKeep the good, and excellent employees. The service I received was great 👍
MICHEL DEric, the owner, was a top notch representative for U-Haul. He deserves special recognition as a spokesperson for U-Haul.
RICHARD SExcelent
GLENDA BWhen I first booked online, I secured a big storage that was confirmed. The day I went to check in, it wasn’t available so I just ended up needing one overall. When I went to cancel the storage, it was closed inside with a rep and I was told I didn’t need anything else which was on 11/16. I received correspondence on after that so I cancelled online on 11/19 again. On 11/30, I received a late notice even though I got confirmation previously it would be closed and spoke with a representative that it was a glitch to disregard. On 12/3 I received a voicemail that my payment was late once again. This should be way more organized than this. I finally got the notification it’s closed.
Jamica T | Overall ExperienceAll gud professionals
paul b | First ImpressionsLights at night didn’t work. The associate never check if they would be a problem. Horrible!
TRINIA JNothing needs to be improved. They’ve set the standard really high
Tuyen CNear by my home
MY Lnothing everything was fast and efficient staff was very helpful
ELISAUL LI am associated with a non profit that does volunteer work planting trees in the Alief area. Eric, the manager at the Alief U-haul location has been a great help in assisting in making our rentals as easy as possible, so I send him a great thank you. Doug Smith
DOUGLAS SAll around top notch! Thank you very much.
CHARLES JThe truck I rented ran bad gears were hard to change and the engine light was on.
LORA EGood
GEORDANIS FMake sure the cards work
BETTY ENothing the customer service was excellent!
QUENTELLA CAppreciate you guys so much! Donnie was excellent! He was helpful, nice and a pleasure! Thanks for everything!
Valerie RThey were very courteous and helpful when hooking up the tow dolly. Professional all around, thank you.
APRIL BJust let the customers know in what conditions are the vehicles before they pick up the vehicles.,for example if there is a buddy damage.,that's it., but overall I was totally satisfied with the service
JOSE SComing back
Dillon L | Overall ExperienceNot professional at all
KENNETH B | First ImpressionsThanks
frank c | Overall ExperienceThe gentleman that helped me was very knowledgeable and helpful. He went over and beyond and made the process easier for me through out. His name was Joseph. I recommend this store for your storage and Uhaul needs.
amelia w | First ImpressionsI deal with Eric Hinton, Ash, or Joseph most of the time all very helpful and always go out of their way to help. I am not the only one who has said it but Eric is the best manager yet and as someone who has been a customer for about 4 years as well as a few years before I would know.
Robert M | Overall ExperienceCsr was very friendly patient and helpful she did everything to assure me that the unit and place I chose was the right one very satisfied
Tonsha J | First ImpressionsWould be excellent if they had elevators
MICHEAL L | First ImpressionsThose guy are always respectful but wait in office could use some air
Temika W | First ImpressionsI only have them a one star because I had to!!!!!!!!!!! All my sofa’s, mattresses, beds, shoes and clothes MILDEWED in this storage on Bellaire and Saigon!!!! I HAVE NOTHING!!!! I LOST EVERYTHING!!!!!
Tronica H | Overall ExperienceEric was super helpful and friendly.he answer each question and he guide us
MARJORIE C | First ImpressionsVery knowledgeable, professional and helpful staff.
enobong e | First ImpressionsThe gentleman that took care of us had very nice manners. I was very impressed he went out of his way. Thank you.
REINA G | First ImpressionsAll the staff was VERY helpful and I appreciate them for all they did to help me get my camper parked!
Tina B | First ImpressionsAlways best service and great great management particularly Mr Eric Hinton I have been here a little over 3 years and will be here some time to come.
Robert M | First ImpressionsI moved out of the storage because some of your staffs do not regard us that rented storage as customers. Time you agreed to open the storage is 9am on Sundays, but on several occasions it will not be open as late as 10:00 am. On many occasions when I go to the office to tell them to come and open the storage when it is about 10:00 am,, their reply is always we are attending to customers. I had never got there after 9am. I have been complaining, no change. I had to move out to rent anther storage. I rented the storage since 2019, it was not like this before. There is no problem on weekdays., Mondays through Fridays, because the house keepers opens the doors at 7am. Very faithful housekeeper.
Peter O | Overall ExperienceThank you U-Haul and Who working there
Tan V | Overall ExperienceEric and the crew are amazing, definitely 5 stars
david m | Overall ExperienceOverall great. Clean and staff helpful
Hai C | Overall ExperienceAll overall are good
Hai C | First ImpressionsThe manager John was extremely helpful and kind.
Natalya J | Overall ExperienceMy entire unit was soaked in EAIN WATER & THE WORKER DIDN'T OFFER INSURANCE
KIBIA A | Overall ExperienceSuper good
HUNG N | Overall ExperienceOk
HUNG N | First ImpressionsThe staff at this location is top tier! I rented a storage unit for four months and every single interaction I had with any of the U-haul employees was pleasant and most helpful. The facility was well lit and maintained. The only cons were there aren’t any elevators (only two stories) and the interior hallways are narrow. However, the superior customer service and cleanliness of the property made this experience seamless.
Rylie M | Overall ExperienceA couple of the male employees were a little abrupt with me as I asked questions about the storage options. I hadc to let them know that I had children their age and wouldn't be talked to that way. They did apologize and made it right.
LaVera C | First ImpressionsStorage was clean uhaul truck clean and run smooth and the staff was very friendly
MICHAEL H | First ImpressionsI m so please with everything
Phong T | First ImpressionsI recommend this location to anyone looking for a storage. STUFF NICE AND FRIENDLY MR CHRIS HE'S PERSON HELPINGS ME ALL THE TIME . Thank you for team work in this location
Boujemaa M | Overall ExperienceMr John, Christopher and the young man at the Bellaire location are valuable amazing workers. Keep them forever. Mr. Eric at the Gessner location is amazing as well. Very informative and caring. Yours workers has shown me the are still great people in the world.
Shentel A | First ImpressionsStaff lady really nice and friendly! She shows us all the available storage in different building. I happy to work with her. 👍👏
tri t | First ImpressionsFrankly everything went well, I'm not disappointed in having chosen U-Hall.
Kourouma F | Overall ExperienceHi,6 pm is to early, with all traffic or people who have business..
Eduardo G | Overall ExperienceNo elevator in the building.
leslie o | Overall ExperienceHenry Mouton was super helpful and nice. Highly recommend!
Gabriel N | Overall ExperienceThe staff is very solid. The facility was clean and it was easy to move in. No complaints.
Daniel A | First Impressionswe need more hours to enter our storages like 7 am to 9 pm because the the daily regular hours so traffic or better. 24 hours
Duc N | First ImpressionsThey are very kind
Simon A | Overall ExperienceKeep it up with more intuitive approach and dynamics.
Clifford U | First ImpressionsOverall good service
curtis T | Overall ExperienceRodney was not only professional, but I personally observed him assisting customers buying propane, helping with truck and storage rentals, and being cordial and nice to his coworkers. As far as my interactions on property, he was completely awesome and took care of everything in a timely and concise manner. The other gentleman wearing a US Army hat with the gray beard was very informative and was great as well. Just in passing, we briefly talked about apartments in the area and places to visit. All in all, this location gave outstanding customer service, was conveniently open on Sunday afternoon, and was very clean and exceeded any expectations that I arrived with. Thank you to the entire Alief Saigon staff.
Michael P | First ImpressionsIf I need another storage in a future I’ll choose uhaul again
Sergio C | Overall ExperienceFair priced
GALEN E | First ImpressionsThe manager help me out took his time even tho they was super busy he made sure to show me the storage to make sure it was what I wanted got me in and out very fast with my uhaul and storage unit glad I came to this place
Bernard B | First ImpressionsWhen I arrived there was a very long line and only two individuals working. They swiftly moved to get each customer served and when I got to the counter they were kind and pleasant. Ready to serve. Going above and beyond despite there staffing at the moment. Great job guys!
Quanice S | First ImpressionsI would never use this storage again rats ate threw all my boxes damaged my living room set and 3 bedroom sets I had to trash everything my storage was a total mess when I went inside even it was big bugs all over my boxes I couldn’t bring any off the things in my house as my movers was loading the uhaul they had to shake boxes off and even seen a big rat run up wall the whole the place is a total waste of my money I could of used another storage 1801 unit d needs to be rebuilt
Stacey G | Overall ExperienceThe staff were friendly, helpful and went beyond their call of duty to make you comfortable. Thanks to all from Manager down. Will see you soon.
JENEBA T | Overall ExperienceGreat people that work there helped us out from the start and from the end thank you!
Raymond R | Overall ExperienceThe guy who help was awesome and the customer service was great
CHRISTOPHER H | First ImpressionsKnowledgeable and Professional
steven m | Overall ExperienceThe time I went to pay for a extra month the there then was not as friendly as the ones was at first you had an all Black crew which was very friendly and they work very nice together and they kept us feeling comfortable the whole time that we was there I changed my mind on storage no problem they took good care of us
BILLY S | Overall ExperienceEmployee are very friendly and always stay with a smile
RAYNA S | First ImpressionsWith the exception of a dripping leak which damage some of my property everything was perfect I would do business there again just not in the same type of unit
Robert S | Overall ExperienceI like having the access card to open the gate, so I don't have to remember a code.
Tina B | Overall ExperienceMUchas gracias por su ayuda de moverme de adentro del edificio a afuera en la calle.
Guillermo F | First ImpressionsExcellent customer service!
AMY T | First ImpressionsVery good service
Christhian R | First ImpressionsI’m a returning customer but the online rental is new. I love the convenience.
Elizabeth B | Online Move InThe staff was great from manager to assistant manager. Plus the other employees.
EULA B | First ImpressionsWe did find a storage unit online and were able to move into it right away. However, we had so much stuff, we needed another unit. The staff was able to assist us in finding a second storage that was bigger to accommodate our belongings that was also close to the first storage unit we had.
Margot G | Online Move InI had reserved a room Online in the second floor NOT knowing there are NO elevators in that facilitie which you should be clear about that, but the general manager was able to switched me to a bottom floor( had to pay more of course) with no problems.
osmar v | Online Move InI do wish I had access to my storage after 7 pm
MACK T | First ImpressionsN/A
Carol H | Overall ExperienceWould've gave an excellent rating. Office real busy, keep customers waiting around my 2 visits.
curtis T | First ImpressionsGood consumer service and place is clean
Alimatu G | First ImpressionsNo comment everything was ok
John S | Overall ExperienceI'm very Please
Jason C | Overall ExperienceThe staff and the manager especially was very courteous and well-trained thanks
Bobby L | Overall ExperienceStore manager is awesome, she is perfect!
JASMINE M | Overall ExperienceI cleaned out this storage unit on the 19th or 20th of November and asked the Manager could I close the account online cause he had a lot of customers and no help. He responded that I should be fine. Closed the account online and completed the survey and I have not stopped receiving bills for this unit.
Richard E | Overall ExperienceI saw a roach inside the storage
Sergio C | First ImpressionsThanks for great service! 😊
valorie r | Overall ExperienceEverything was great! Employees was very helpful!!
lucrecia b | First ImpressionsRented an interior storage pod and disappointed they do not have a single light bulb inside the units to assist with seeing while moving in/out. Unfortunately, the hallway light is not sufficient enough.
Patricia R | First ImpressionsFrom manager to staff thanks for your excellent customer service.
Worris W | First ImpressionsI met Mr John pens he is a good man very politely to every one in the office very humble man l really appreciate he l Love Uhaul because of the way John Pena treated customers pls see all you can do to Retail he we need such a man god bless he and his family thank Eunice Amaechi
Eunice A | First ImpressionsThe only reason I am giving a 2 star because the young black guy who works there is the nicest person ever and was always very helpful. Other than that this is the worst U-Haul place I have ever been to. I have arrived after work before closing time twice and as soon as I pulled up the people inside closed the doors early. Once you call, they get combative, very rude and hang up. I also moved out on my scheduled move out date to avoid being charged and I was still charged and never moved out until a month later. I had no idea until I received an email to pay my bill. It is very unprofessional there. I'm sure there is a ton of vacant units that they are still charging people for. I called the main customer service line and was apologized to but never got reimbursed for the extra money I paid. Everyone sucks there except that one guy
Lashaya L | Overall ExperienceWell please
Jason C | Overall ExperienceGood service
Elexia F | Overall Experience2 of my 55inch TVs were broken,all of my brand new sofa pillows had mold on them, in had to throw away clothes with mold on them this experience was horrible I paid 497 for my stuff to be broken
Candice B | Overall ExperienceWhile renting at U-Haul Saigon for 18 years the only issue I have had is talking to someone about the rental spaces in a timely manner. They need someone to deal strictly with storage rental.
TJ M | Overall ExperienceJamontrae was awesome. He helped me in more than one occasions. Sorry if I butcher the name.
Brittany S | Overall ExperienceUnprofessional, poor service
Willie S | First ImpressionsGood service and support to our needs.
Silvia o | Overall ExperienceThank you for serving me good, I will always patronize u haul
Helen A | Overall Experiencena
OLIVIA P | Overall ExperienceTruly Professional Service
steven m | First ImpressionsGreat staff great customer service skills
Willie F | First ImpressionsNo comment
Peter O | First ImpressionsExcellent
Denise C | First ImpressionsThe manager has an very bad attitude
jamie a | Overall ExperienceVery friendly and helpful staff. The only thing that I thought was a little weird was that a 15x10 climate control space is really just 3-5x10 side by side, divided units with 3 separate doors.
Lauren L | First ImpressionsNo comment
Peter O | Overall Experiencegreat
Alma B | First ImpressionsThe only reason i moved my storage was the extreme heat in the unit.
LISA J | Overall ExperienceEverything was fine
Jesse R | Overall ExperienceNice to storage your furniture. Because is clean.i l just like it.
jose m | Overall ExperienceThe lady at the front desk was very polite and provided a good service I will definitely keep doing business with U-Haul
luis S | First ImpressionsWould use them in the future
JEFFREY M | Overall ExperienceI do not recommend this storage. U-Haul is a horrible service that claims to be the manager. René is a pedantic guy, like the other employees, they do not have security, they stole the parts of my veh
Julio A | Overall ExperienceParking of your car is secured
John S | First ImpressionsEasy and fast service was great
TONY A | ReservationEverything was good, the facility is great
Elvis V | Overall ExperienceWhen my wife came in to use the bathroom instead of having the worker leave the bathroom he told us to go down to the McDonalds
NICK A | Overall ExperienceThe GM Mr. Moreno was very professional and helpful.
Tri d | Overall Experienceno comments.
Lissette K | Overall ExperienceMy unit was robbed.$ flooded & JONATHAN LIED.. UHAUL IS A JOKE!!! #1,00
Kibia A | Overall ExperienceDrove my vehicle in. A year later had to tow it out and junk it. It was vandalized to that extent. I've rented spaces before but would never return or reccomend anyone to this facility
FRANCISCO A | Overall Experience