I picked up and returned the truck on the same day, yet i was charged for 2 days late return. I didn't use the dolly, and was also charged that as well. I tried calling the store, waiting on the phone is way too long. I moved far away from this U-haul location, now i have to make time to physically get to the store hopefully some one helps resolve this issuemark W.
Trailer Rental & Towing in Houston, TX at U-Haul Moving & Storage of Alief Saigon
Houston, TX 77072
(Between Boone & Kirkwood)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Houston, TX 77072
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great service at this location!JERRY A.
Super prompt. Amazing customer service.JEAN PAUL B.
No complaints about this pickup location, but my overall Uhaul experience was horrible. I reserved a 26' truck online at Memorial City Uhaul. The website crashed and kicked me out and would not show my reservation on the portal. I called the location and they said I was good to go. The next day I was called and told my truck would not be arriving and I would be transferred to another location. Customer service called me and said they found another truck at a different location on Westheimer Rd. I said that was fine as long as I could still do 24/7 pick up since I needed the truck at 7 AM and this new location did not open till 10AM. The lady on the phone was very short with me and assured me that I could and that the area manager was there in person setting the truck up. At 6 AM the next morning, I logged on to start the checkin process only to find a message that said 24/7 was not available and I would have to pick up in office at 10AM! Even though I tried to clarify 3 separate times and were assured that I could do 24/7. I was now stuck with no truck going one way out of town. Customer service called and said there were no more 26' trucks in the area and gave me a 20', which was too small. I ended up having to make multiple trips and spend more money and time because of Uhaul's screwup. Very dissatisfied.JOSHUA B.
Excellent customer service and very helpful with hooking up equipment!Royce R.
It goodXUONG L.
Already great, keep up the good workROBERT H.
Absolutely amazingNORRIS B.
Please answer the phone in a timely manner. Almost impossible to reach anyone by phone when help is needed the most.Philippe H.
Arrive early. Very busy locationBilly C.
Very helpful staff at drop offOliver G.
The location where I was instructed to leave the truck was 30 minutes away and I passed several u-haul sites to deliver the truckWILLIAM E.
Customer service was also a huge help after a bad experience with movers.ROBERT B.
I did not recieve the blankets that I ordered with my move. Was disappointed when I called the location. They told me that they forgot. I was over 50 miles away from the rental location. Please be careful.FAHAD K.
My sales agent Anthony Nguyen was awesome when I picked up and turned in my trailer. He is very know ledged in hooking up my trailer and all of my other questions concerning my rental.Zeanna V.
Amanda brown and the cashiers were amazing helpMARIA P.
El personal fue muy amable y lo que me gusto que.hablan 2.idiomas tube una buena experiencia y si recomendariaðŸ˜SILVIA I.
Customer service is OK. Could be better. Service is fast and easy. Made my move very easy. But one thing that I disliked was that the employees don't know how to greet or advise the customer they will be assisted soon. They will just look at you and say nothing about assisting you in a moment.GUSTAVO O.
NothingALLEN PREBOYE W.
Agent was very helpful and friendly!ETHEL P.
The Employees were very professional and courteous. They were friendly and kindEDWARD S.
I was ignored and overcharged. I still have to request a refund. Understaffed and overworked. I'm really upset.Pavel T.
Great customer serviceROBERT M.
Thank youOrfelino O.
They open after 7am Not greeted by the staff member Not a nice customer service. Charge fuel when it was a mistakeAdriana S.