The site only had one customer service person and the person in front of me was renting a storage locker which is a slower process versus picking up a reserved trailer. Otherwise is was satisfactory.THOMAS C.
Moving Truck Rental in Houston, TX at U-Haul Moving & Storage of Alief Saigon
Houston, TX 77072
(Between Boone & Kirkwood)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Houston, TX 77072
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The process is too slow and inefficientGUANG Q.
As good as usualFelino N.
Really nothing to improve, the reps were well trained and very professionalCARLOS E.
Victor was extremely caring and helpful!ZELLORIA J.
AC on truck did not work.CHARLES E.
The salesman was very nice and helpful! I think his name was MarcosGEORGE H.
to double check the gas tank ,! because they charge me $9 extra for gas and I did put gas on it!!BILA H.
I reserved an 8' truck for 3pm mobile pickup. When I arrived the truck was stated as unavailable and I was that I had to go into the store to get a new reservation. I had to wait for an hour to get a cargo van when I should have been able to leave right away with what I initially reserved. Not sure what happened but do not expect timeliness or accuracy in your reservations.HOWARD C.
Marcos was the gentleman working when I came. I ordered my truck the day before for mobile pick up. I'll never understand why the keys aren't just put in the lockbox so I don't have to go in to retrieve key. Especially at this location where it seems there is never anyone inside every time I go. BUT this time. I did my check in, got out the car and the guy at the return station looked dead at me. He looked at me again as I walked in store thinking he was just someone returning their truck online and taking the pictures and stuff. He proceeds to clean the truck, the entire thing while I'm waiting, goes and parks it and then I realized he's the employee that's non existent in the store while a customer is waiting. He walks in and says â€œsorry bout that wait manâ€. No you're not. You saw me here waiting but proceeded to clean out an entire truck with me watching you and you never even acknowledged my presence and left me in the store by myself for over 5 minutes. HORRIBLE CUSTOMER SERVICE. Marcos should just be a porter and that's it because he obviously lacks the meaning of customer service.SCOTT N.
Customer service is very slow rude to customers and can't maintain crowds I will never use this location againKITTORIA R.
Employees were very knowledgeable and attentive.GUSTAVO M.
Could not find a dolly anywhere! No where on the southwest side of Houston called the 1 800 number that gentleman on the phone couldnt find one either! So that was a bomber!KIMBERLINE W.
They are so accommodating! I rent the box trucks every week and they are so kind. Will keep using, thanks for the great experience!WHITNEY B.
the gas tank was less than half tank when i took off..i brought it back at the same level but was charge 11 gals extra....need a credit back on thatVICTOR O.
Keep up good wkVERONICA B.
Great service at this location everything was broken down well. Thank you team.LUIS R.
Excellent experience. I had rented a trailer that was too short for the things I was hauling. The manager promptly and easily exchanged for the next size trailer.Chris J.
They are so friendly here! I had the uhaul for 5 weeks and they were gracious. Thank you!!WHITNEY B.
Will need more help at the counter, one person operation. Long line. Long wait.SERGIO C.
I need my refund. Waited too long still they didn't refund the $39 dollar.MIR R.
The lady was very Rude!!!!!!!MOISE N.
They charged me twice 346 dollars twice and the other u haul on south west free way charged me 27 dollars twice I just don't understand why they would do that...ripping off the customer I am really dissapointedSANDRA B.
Maintenance under the hood would be keen. Truck wasn't as safe to drive due to cracked driver's side mirror, brakes needs replacing ASAP and there's something wrong under the hood..what I dnt know but the drive of this vehicle was off.Dann A.
We had made a reservation close to our house, 24 hours out had to move to this location 40 minute drive from our house so lost 1.5 hours of our 8 hour rental driving across town twice. Trailer leaked, it was raining. Staff were very competent and helpful but equipment and drive a bummerSally B.