Nice staff efficient rental process
ROBERT WCustomer Reviews for U-Haul Moving & Storage of Allegheny West
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall great job
HERMINIO MMy UHaul experience was fine, but the only thing is there were not enough of flat beds to accommodate the area of over load of people moving in or out. We had to search for carts.
LOUISE D | Overall ExperienceEveryone seems to have their own rules and guidelines. You call on the phone you speak to someone they tell you one thing when you get to the storage place you speak to someone else and they're telling you something else. For me my unit was very hazardous the floors were extremely sticky and each time I went to my unit six 782 I believe that was my unit number I will get stuck to the floor. It was so bad that I twisted my ankle went to the hospital and then sued the company. They will say quickly read your contract did you read your contract when people are moving and bringing their things to storage I don't believe they read them contracts because I couldn't see you for more than $15,000. When I couldn't go to work I couldn't be a grandmother to my grandchildren it was a lot and it was never correct that unit is still sticky in the front. My movers were injured so look forward to another loss have a blessed day and I'm glad to be gone.
VICKIE C | Overall ExperienceWonderful service in both locations in Washington,Indiana and Philadelphia, Pennsylvania. Great communication and informative. Thank you so much for your support and service.
Fatma ENeed to have more moving carts for a 3000 unit facility and the small access door that has no way of staying open for moving after 7 is ridiculous!!!!!!!!!! Same with the elevator....... no way to load the elevator without having someone holding it°°°°° again ridiculous....... this is a storage fac ility and has NO CONVENIANCES!!!!
MERCEDES G | First ImpressionsI have. 10 x 20 but the staff said that it was left by previous tenant so it limited our access. They said they couldn’t remove it until tomorrow and when I offered they said I had to be a licensed locksmith. Other than that everything especially the staff was perfect
Eric Y | First ImpressionsGary was very helpful and very patient as he explained things (more than once) that I wasn't quite understanding. It was after work and my tired brain was processing very SLOWLY so his patience was much appreciated.
Nora H | First ImpressionsHello to whim it may concern This place is the best storage I've ever had. Keep that team and Mr Garry. Thanks for getting me out of m2 units into one
Nadeen W | Overall ExperienceVermin destroyed my things. This place is filled with mice or rats. Urine and feces all over my stuff. Purchased insurance that did nothing. You expect me to go through and take pictures and send receipts, well the mice literally ate them and then pooped on everything. I will be reporting this business to the city and also the BBB. Staff barely answered the phones. Managers don’t return or respond to numerous contact to rectify the situation. I will make every effort to get this building cited. I used a facility by Uhaul in another city and they don’t have this problem, so clearly something needs to be done. I have pictures of the vermin feces that was all throughout my unit. No food was stored in my unit! I am very upset.
Mari A | Overall ExperienceAlways the best customer service
Arianni j | Overall ExperienceAll the vehicles smell like cigarette smoke.
BINTA EI haven't been able to use the app since I moved in
Myteesha R | First ImpressionsN/A
CHARLES D | Overall ExperienceHave more help at the front desk.
Linda WThe store location was understaffed so there were long lines. The app was clunky and a pain to use.
CYNTHIA PHave you employees speak to customers with respect and not be nasty Gary was nasty as soon as we walked in he had a nasty rebuttal for everything I was not please with my experience at all I would not recommend this location to anyone this was my first time & also last time at this location !
JASMINE MPamela James
PAMELA J | Overall ExperienceMore carts
Roberto vKeep up the good work
Ronnell SThis was the best uhaul experience we have had, and we’ve had many. Staff was extremely helpful and efficient and we can not thank them enough. Thank you Yonni and Aliyah.
RYAN HVery good for me.
Winifred G | First ImpressionsI just wish it was a 24hour availability
PERRY L | First ImpressionsFacility was decent. Pricing for units were abhorrable. Bathrooms were in pristine condition. Some staff were professional, others unhelpful.
TONI W | Overall ExperienceN/A
Layana PI received great services.
Frances t | First ImpressionsCustomer service was great, location was clean and very professional.
RONALD JAliyah and Gary were the two that I had dealt with yesterday. . Aliyah was amazing, very patient and understanding. They got me in and out. Mr. Gary took the time to show me around the facility showed me the different check in and check out kiosk. He also showed me to my storage unit. They were both helpful. I thank you both
Courtney M | First ImpressionsFriendly staff
DOLORES RJust needed more flatbed dollies push carts no dividers in the middle for large flat bins. Great service. All the staff was friendly and helpful, Gary R, Marcus, and the rest of the staff that worked that day. MONDAY morning, March 3, 2025.
ADAM M | First ImpressionsThanks for great service.
BRIDGET T | First ImpressionsYou can improve by not charging customers for equipment they were forced to take because you ran out of supplies. I ordered a hand truck and was told you only had a appliance dolly available. Not only was my equipment that I ordered not available, I was charged an additional fee. Other than that, my experience was good and Chris was very helpful and gave excellent customer service.
Suzana SThe staff was outstanding the young lady who check me in was so pleasant and knowledgeable about the company I also would love to acknowledge Chuck for going above and beyond helping me!
DEIRDRE MJust keep up the good work
DAWUD MGary was great today regarding booking and needed to know information. Thank you again.
NIEYANA BDue to OVERALL experience with uhaul, after I conclude. All my business with uhaul i will not be using them ever again. It maybe not your storage devision that I have a serious problem with it shower has effected how I do business with you going forward
DONATHAN T | Overall ExperienceThe staff was fine. The payment policy is horrible. To make ppl pay both months in full plus late fees if you run behind is bad. I had to Throw out so much valuable stuff because facilities Severe. Problem with rodents. They destroy clothes blankets Handbags, books and anything they felt was Edible. I got the storage for the purpose of storing my valuables of mine mother whom mother, who passed away.. A temporary stay stay until I relocate. I had over 20 bags of things that had to be thrown in the trash and also had rotten remains in my belongings once I got it home. I on several occasions.Put down treatment treatments for rodents and also spray. But the problem was bigger than a small solution.
Jacqueline D | Overall ExperienceBetter instructions on what to do if you are late on pickup. And better clear instructions on how to get your key for the U-Haul after hours.
Nadia SYour staff was always courteous, professional, helpful, and polite. Managing the card and elevator access was a little tricky sometimes. But overall I had a great experience.
DEBORAH C | Overall ExperienceIt was unclear if the attendant planned on checking in the vehicle. There were around 10 other rentals that were parked in the queue to be checked in, just parked there. I was not certain if anyone on site was doing the check in tasks. I checked the rental truck two days early, I clocked fewer miles, and had more than enough fuel in the truck. Yet I was charged the full rental amount. I think I should get a partial refund.
RANDALL CFast service. I was impressed
ANTHONY HI was satisfied
FLORENCE PThey are always helpful, thank you Ms. Aliyah!!!
VERONICA Mnone
denise j | Overall ExperienceThere Is Nothing.
CHAQUAY MHaul is the best.
PAMELA SService was excellent
RONNELL SI only gave average due to two people I came in contact with. Two of the many people I dealt with were rude. I asked one did he like his job at all? No smile no acknowledgement of what I said to him. The other person came and shut the lights out and lock doors while I was walking across large area. Other than these two everyone else was very helpful and friendly.
Fern K | Overall ExperienceVery caring and concern
SONYA B | First Impressionsgreat service
JOY MFacility needs to be cleaned. The offer is rent a uhaul and get a storage unit first month free. The uhaul"s need to be cleaned, gassed up and serviced.
denice s | First ImpressionsPick up ridiculously too complicated! Actual cost compared to quote is basically fraud. Actual cost was over 3xs the actual quote. Complete dishonesty and lack of disclosure. Disclosures are given in forms that the print are too small to read, for anyone. Phone staff offer very little help. I will never in life waste my time or money with U-Haul again and will always recommend other sources to friends and family. This was a complete rip-off.
MALISA JNothing
Christopher BGreat service!!
LUCILLE BThey should have cleared ALL snow from the wind shield and they DID NOT. I do not think thus should have been put on me.
Rick SOnly one worker working and I had to wait long for the person to return from wherever they were at. Also I reserved equipment and only one was available.
Magdalena lI've enjoyed every aspect of dealing with this company. Thank you.
samuel l | First ImpressionsChris, The customer service representative the front desk was excellent. Polite, kind, patient, informative, and well knowledgeable of his work. Chris is an example for all the other employees.
TANEENA BThe van smelled like smoke. I’m sure that is not anything to do with the staff. it seemed like there were not enough people working to help everyone. The staff were pleasant and accommodating but as usual, it takes a very long time to get the U-Haul
JAYNE CThank you for your Help and Services.
Theresa N | First ImpressionsThis was the 2nd location I went to to pick up a 6X12 enclosed trailer. Very Good service here. The Employees were very good. The first location was 2509 North Broad Street Philadelphia, PA. Once I located the place inside a locked chain link fence, they were 1 1/2 hrs late to open the gate. The trailer at this location had a bad tire (probably wouldn't have made it out of Philadelphia, wouldn't have made it to Minnesota) and safety chains had been broken and spliced together. Dents in the trailer and they would of left me leave with NO lights on the trailer. Rental person "disappeared" 3 times and I had to go look for them. Terrible Experience Here, and in a very BAD area of town. Wouldn't recommend this location to ANYONE. Luckily I got this one cancelled and another booked at the other location, that was actually closer to where i wanted to pick it up to start with.
ROGER HNothing at this time! Everything is good
BETTY JGreat service
KEVIN WProvide more moving equipment for rental.
Larry JEverything was fine besides the miles was off by a mile 342 instead of 341
RONNELL SEverything was great, the staff was wonderful!
Fay MOverall great experience from pick up to drop off
MARKITA DKeep doing what you are doing.
Frederick TIt is a bit expensive.
TIMOTHY S | First ImpressionsWas great service
KEVIN WKeep doing the excellent job 👍👍👍
PEDRO SAlthough I recognize that this location was busy, the cashier was attempting to multitask, leaving me waiting for far too long.
JEFFERY TThe building esthetic visually was appealing.The Bathroom needs cleaning. The lines were excessively long, it appears they were short staffed two people. One seemed to be very preoccupied with phone and computer and bounced between clients in lines in a disorganized manner no finishing transactions before moving to others so process to retrieve a unit that was already pre reserved in advance was horrible protracted and elongated. I was ready to walk out as I had a professional moving company waiting quite some time to gain access to unit to load things there. The person I dealt with was not the kindest either. The physical look of the unit and building was perfect.
TONI W | First ImpressionsI reserved a hand truck for the up coming move & on the day of the rental i was informed that a hand truck wasn't available. A e-mail or text before hand would've been sufficient!
David GFunky smell in compartment
MARTIN FThe over charged my card. I paid up front fees and gas. They added additional pricing to my bill for another vehicle that I had not rented
Regina SThe workers seem to disappear and we just left the trailer and figured it was OK. There was two people waiting inside in the counterperson was missing. It was fine for a drop off, but not sure about a pick up.
TAMARA CFast customer service 😇
DOLORES RI was very impressed with the lady who waited on us. Both for the trailer rental and the storage. You should be proud to have an employee of that caliber. I give her a 5 out of 5 rating.
GARY J | First ImpressionsI was satisfied
Florence P | Overall ExperienceNice
Prince V | Overall ExperienceDannie provided Excellent Customer Service!
MICHAEL E | First ImpressionsThe facility is very clean and well kept. I felt safe also.
Marilyn C | Overall ExperienceThank you for your friendly service I was very pleased with staff. Thank you again!
John W | First ImpressionsThis whole experience was a mess. For one i came alone and asked for a first floor or a ground level storage they told me i would receive that in my reservation just like they told me i had first month free and that was a lie… Second you have the worker on the job trying to help out but the manger of the day which is saying no we don’t have the bed flat to not really wanting me to use it.. Next he put me in the third floor and i got stuck in the elevator two times and both times it was over 15 minutes those buttons doesn’t work for help if it wasn’t for a person walking towards the elevator i’ll probably would have been stuck on there longer. This was the worse experience ever…
Kenei H | First ImpressionsVery convenient
Timothy G | Overall ExperienceThank you
Sereshia C | Overall ExperienceIt’s a shame that I was treated like I was considered that the mix up was not my fault I will be looking into help all that time and no consideration.
CONCELIA B | First ImpressionsI was satisfied
Florence P | First ImpressionsI had a Fire in my Apartment Bathroom so I needed somewhere for my Furniture and clothes, I had Signed up for another Storage Facility but they were closed when we finished. I had your Truck and I called explained my problem, person told me you were closed but could park Truck on lot and come in by 7;00 next morning. That is why I Rate you with Excellent Service plus.
JOYCE M | Overall ExperienceI was pleasantly surprised by the cleanliness of the bathrooms. The lady who helped me, Cam was efficient and friendly. Also had a pleasant demeanor and NOT a scowling Philly face. So thank you to her.
LOREN C | First ImpressionsThe owner Aliyah was just so nice and friendly. Handled everything with care .Although I was busy multitasking she was so patient and I really appreciate that kind of customer service.
Safiyyah E | First ImpressionsMice infested my boxes
Wen J | Overall ExperienceThe only thing I notice is yall have a mouse problem
Jasmine H | Overall ExperienceThe timing on the lights. I was in my storage and I thought the light would stay on but they didn't. I had to keep going to the light for it to reconginize me.
judith e | Overall ExperienceThank you!
Michael D | Overall ExperienceThe staff was very nice to me and my two sons if I ever need u haul again I will come there
JEROME D | First ImpressionsI was the only one in line and it took 20 mins for anybody to even ask if I needed help
TA J | First ImpressionsManager was professional and nice
Luz R | First ImpressionsAll of my belongs was covered in rat feces and my brand new tv was damaged and the rats chewed up my floor rug I had to throw a lot of my belongings in the trash! And I was told since I did a zero balance settlement yesterday when I removed my stuff from my unit that I pretty have to take a loss and my things will not be replaced!
monica h | Overall ExperienceThey need more people pl on in the AM That’s it Oh and check there elevators daily
Nadeen W | First ImpressionsThere was mouse poop all over my mattress that was stored in my unit. Which is very unsanitary and required me to purchase a good mattress cover.
KAREN L | Overall ExperienceThe only issue was finding my unit the employee who assisted had trouble finding with the map as well. Not sure if he was new but outside of that everything was fine.
Rasheedah M | Online Move InThe manager Aaliyah is amazing. She has great customer service skills to balance what some of her employees don't have. Overall, most of the staff was professional. Without her I would've gone somewhere else. She deserves a promotion.
CASSANDRA F | Overall ExperiencePoor customer service
TARRON J | First ImpressionsGood experience would use again
Eric W | Overall ExperienceExcellent
david s | Overall ExperienceThe mice chewed all my things up, as I’m unpacking chewed through my boxes and my air conditioner cord’s now I have to spend more money to buy more. And I need them now as it is now summer time with no air conditioning. Mice droppings all in my belongings. Not happy at all
ASHLEY N | Overall ExperienceThe strong was good and the work was very nice and kind
tampa h | Overall ExperienceNot at this time
Marvin H | First ImpressionsThieves and liars. And the mice& rats don't help either.
Tahneyia W | Overall ExperienceThank you so much for having my items stored for the last 6 months! They were in the same shape as when I brought them in. Excellent facility with great staff.
ERICA H | Overall ExperienceThe men working were both nice and had a funny personality. Working in the customer side can be difficult especially when a bunch of adults come in on a daily basis act like toddlers with no discipline.
Stacey N | First ImpressionsWhen I retrieve my furniture it had plenty of dead mice
Beverly M | Overall ExperienceI had a Fire and needed to get everything out of my Apartment so when I came to Rent a Truck that is when I found out the Storage. Service was great , all Employees we're very helpful and courteous.
JOYCE M | First ImpressionsI just feel like it should be 24 hour access to your storage unit when renting
Jasmine B | Overall ExperienceIt looked as if mice got into the unit and when we unloaded the truck my family and i actually saw one. Not really complaining because it is a place where things are kept for an extended period of time but The damage was minor and overall the place is a great place to use!
Marie B | Overall ExperienceAfter giving 2 customers the wrong units, making us switch units, not being given my access key when i checked in basically being ran in circles for an hour or so then , being ignored by that employee because of his wrongdoing. This was my 2nd time here and i will never be back to uhaul ever. Whoever the guy is (brown skin old short bald guy with messed up teeth) needs to be retrained asap messing 2 people back to back is crazy.
Chyanna W | First ImpressionsAliyah.... The Manager, was Excellent. Her Professionalism, Experience, Friendliness, and Courtesy speakers volumes For The U-Haul Organization. Bravo Aliyah.... Bravo!!!! 😊
Tracey M | First ImpressionsMy first encounter was great. They offered good service and so far kept to their promises. I’m satisfied so far.
ALICE Y | First ImpressionsVery good service and good prices
Kenneth J | First ImpressionsMy Storage was stolen by the company
Eric D | Overall ExperienceAt no time did I experience the building dirty. Staff was friendly and seen them throughout the building. My only issue is no vehicle storage…I wish that you offer it.
Norman C | Overall ExperienceEver since I have purchased this unit. I am unable to access it on my own. My key card does not work. The staff is useless and rude. It’s no professionalism at this facility.
KADIA B | Overall ExperiencePrices are to high
Dawn B | Overall ExperienceI was talking to one of the representative at around 3 p.m. and she had some orange color hair and she was extremely unhelpful. she pretended that she canceled my unit which I asked her to cancel but she didn't so I had to go back and actually ask her to cancel it again she essentially lied to me and I'm not very happy with the customer service but other people's were very nice
INKOOK C | Overall ExperienceHad an amazing customer service experience thank you.
KIM C | Overall ExperienceA special Thanks to the young lady who helped me. She was extremely pleasant.
MARK W | First ImpressionsI would recommend U-Haul to my fa.ily and friends.
Latrell B | Overall ExperienceMy time renting at U-Haul facility went well I had no issues and all of the stuff were helpful whenever I need some assistance.
maurice t | Overall ExperienceAccess door was not working more than it was. Wasn't able to drive my vehicle in to do things.
MONICA G | Overall ExperienceThe service and company are great
raymond m | Overall ExperienceAir freshers would help with the smell of people's funky belongings.
malikka t | Overall ExperienceI had a reservation and the employe must have been new bc it took me almost an Hour and a half to get assigned a storage space. I was very frustrated.
Melissa H | First ImpressionsThey kept my stuff safe and sound!
ERICA J | Overall ExperienceMy first choice and recommendation to anyone
JOSEPH W | Overall ExperienceExcellent service
John W | First ImpressionsThe reserve process of my storage area was quick and easy. The representative was professional and knowledgeable with all my questions and concerns.
Jovan B | First ImpressionsAs it appears II was charged twice. It seems when you pay on line the branch doesn’t seem to have the transaction listed. So I paid twice This is something that occurred twice. The location pricing is different that by booking on line. I will be seeking a refund since I was charged twice for the same reserveration
CHERESE K | First ImpressionsDoing a greT job
Wanda B | First ImpressionsEach time I visit it was large droppings in the unit.
Janae L | Overall ExperienceI have been a unit holder for the last 3-4 years at the W. Hunting Park location, in Philadelphia. Initially I had 1 unit that advanced to 3, by the end. There were minimal problems, over the years. But when there was a problem, the situation was handled quickly and efficiently. I have been with Alliyah and Brandon since the beginning. Their professionalism, kindness and knowledge has been a Blessing!!!!!! These 2 employees are a great asset!!!! I will miss them. In addition to the "front desk" staff I will also miss that beautiful black sister that kept the areas clean. I never knew her name, but I felt her spirit!! Our brief conversations were friendly and kind. I will continue to Pray for her, her mother and the staff.
Jill m | Overall ExperienceI know there was a water issue at the facility which I think that caused a huge rodent issue. But I still think that's gonna be a major issue moving forward.
LV E | Overall ExperienceIt was a very poor experience. When I first moved in it was dirty. It was pee in my unit. I had to clean it the customer service there was not good.
Tracy W | Overall ExperienceI let the young lady there know I would come back if I needed too..So sweet of everyone to help me whenever I needed it and so professional and pleasant❤️❤️
alma c | Overall ExperienceStaff was very friendly and helpful especially the young African American lady she went above and beyond to help customers she needs to be commended I didn’t get her name but she worked during shift I checked she is definitely supervisor material.
Denise M | First ImpressionsDidn't get 1 month free as articulated when I called prior to coming in. Received temporary code because card wouldn't work. Hoping to.get same unit however with wide door entry; if possible Awaiting manager phone call as a.result of my follow-up and other staff person wasn't able to get 1 month added into.ya'all system Have to also inquire about 24 hour access process. Saw a sign on gate that says it closes at a certain time. If I recall correctly.
JONATHAN L | First ImpressionsYou just need more staff, there are only two people and so when it starts to get really busy now I'm waiting more than 15 to 20 mins. All and all things went pretty well for me, so my experience is awesome.
Patricia H | First ImpressionsI had mouse dropping on and in my boxes. They chewed through boxes that I had cologne & watches in. Chewed my computer adapter up. Roaches crawling. I'm very angry at that facility. I spoke to the store manager. But he seemed nonchalant about it and tossed me a number on piece of paper for me to contact about it. He don't care, he's rude and short tempered. The owner need to do something abt all my stuff having mouse droppings on everything
KEVIN B | Overall ExperienceThe young lady who helped me was very nice and patient. She answered all my questions and was very thorough when explaining instructions and procedures.
Marie B | First ImpressionsTHEY SOLD MY STORAGE I MADE MORE PAYMENTS THEN I MISSED MY STUFF WASNT EVEN SOLD THE DAY IT WENT UP FOR AUCTION BUT THEY STILL SOLD IT AWAY !!!!! I WOULD NEVER RENT WITH THEN AGAIN !!!
Abigail B | Overall ExperienceApparently my unit was sold last week. Without an email informing of the auction. But the 3 people I live chatted with said they see no record of an auction. I had the unit for over 3 years because my deceased husband belongings were in there
Lamont B | Overall ExperienceThe cashier that helped me was great! I didn’t catch her name, but she was Patient, personable and very helpful. This was my first time getting a storage and she made it easy.
Oludolapo K | First ImpressionsThe guy who checked me lied to me he didnt honor first month free. He forced me to purchase his circular lock. I was over charge, long waiting for check in. He took a call while I was in the offic to rent a space. It took so long checking in I needed 2 days which costed me more money for my help. I had terrible help and bad experience.
ROBERT S | First ImpressionsThe customer service Associates at the location was not aware of any online specials or how to connect my storage rental with my truck and Rental so they wind up canceling my online and restarting everything all over I believe I'm overcharged because I never did my online and when they finally gave me the unit number someone else was already renting the unit then I went to another unit and my family members were stuck on the floor of the old unit for over 45 minutes and staff had attitudes because they had to go get my family off the other floor then I came back the next day and couldn't get in the building with the code they gave me because another customer stated that I was supposed to receive a card to have access to the building. The customer service agents never gave me a card until my second day there and I'm praying the young lady said she would have the system wave my second month storage rental fee because of the inconvenience I hope she keeps to her word because I plan to rent another unit on Wednesday and I don't want to go through the same problems again
Jacqueline D | Online Move InStaff don’t seem to be well trained across the board. Some know what they are doing some don’t. Ran into issues with information not being documented and confusion around charges, payments etc. It took over a month for the lock on my unit to be cut due to poor communication between staff and no one documenting the order. I’m very glad to leave. The office tends to have a foul smell and at any time I can walk in and find no staff available. I have advised family and friends against using this facility.
Princess M | Overall ExperienceI was suppose to get a free month due to renting a uhal van but for some strange reason my reservation was under someone else’s name and when I put my name in the system and took away my free month promotion
Taja P | First ImpressionsThe general staff were helpful but lacked knowledge in reference to refunds. I was supposed to receive a refund but instead was charged over and over for the unit. The charges have stopped but no refund as of yet. Also, the general manager was very rude and upset that I contacted him on his day off. But, his phone number was on the door. I don't know how much longer it is going to take for my refund but overall, although the staff at this location (except for the manager) were helpful and did try to fix the problem it has yet to be 100% resolved
SARAH P | Overall ExperienceMy rating is excellent because of the incredibly professional young woman who waited on me. She was professional with me and her staff. I felt like I was in good hands. I was pleasantly surprised. What an asset to your company!!
Michelle P | First ImpressionsThe customer service is excellent at this location and the hours are perfect.
TWANDA S | Overall ExperienceThis facility is well kept and employees give good customer service support. Thanks to the management and customer support team..
Donna G | Overall ExperienceThe cashiers were cool but there was Caucasian fellow with a real attitude problem I was tempted to take my business elsewhere but the sales cashiers working were very professional
Christopher B | First ImpressionsThank you for your service
Darryl C | First ImpressionsOnly issue was staff wasn't too commutative kinda left you to figure out things on your own at first visit when I got the unit and the truck rental.
Andrea A | Overall ExperienceStaff a was disrespectful and dishonest 🤔
Angela E | Overall ExperienceWhen you call slow process when you have five workers just standing around when the manager are the only one taking care of customers situation so you should hired employees that wants to work and help your customers when the managers are doing the employees jobs and can’t finish there managers job.
Jesus S | Overall ExperienceLove the staff members they did such a great job in helping me I recommend them 100%
APRILRENEE H | Overall ExperienceThe elevators never work n they are short on hand carts
sandra b | Overall ExperiencePrices are a little too expensive
Sterling J | Overall ExperienceThe prices are extremely high for such small space. Your agents need to be retrained on how to call customer references because they don't tell the person why they are calling and leave people baffled. The unit and facility was very clean and bright but the cost left a bad taste in my mouth.
SARAH P | First ImpressionsWould like a later drive in time
jhon b | First ImpressionsI wish they could help me more with payment arrangements. I had a personal hardship and that is what happened.
Windy B | Overall ExperienceCodes weren’t working properly had to return to the desk multiple times for help in order to use the elevator to the floors
Geneva W | First ImpressionsThere should be access to trash receptacles, brooms as well. Trash days or something to that magnitude. That would be a great help, to those who don’t have a vehicle to remove the trash themselves. That would be great customer service. Even charging a dollar to open the trash receptacle that day no more than three bags… Just an idea
charina s | Overall ExperienceI would have rated them Excellent based on my contact with the two men serving customers when I signed up. Reduced to above average, bc the next morning when I tried to gain entry to store items, I couldn’t. Figured I did something incorrectly. Minor glitch until I went to the desk and informed the woman on duty that I had read and followed instructions but access was denied. She asked no questions but began telling me the step by step instructions, I had already performed. To save my time, I started to explain. She snapped, you asked me a question so let me talk. Wrong, I informed her, not asked. She should have asked me, “Tell me what you did to try and gain entry?” At that point my rating would have been Poor. However, she did correctly ask a young female employee to go and assist me. This young lady, who was sweeping and tidying up, politely escorted me, and watched as I used same device I previously used. Same result, entry denied. She assured me that I had done it correctly. She had me try another entry device. Using the same steps, I gained entry. Smiling, I thanked her for her courteous, professional and helpful attitude, and put my load into my unit. As a corporate trainer of customer service skills, I applaud her. Her ability with people is why rating is above average. Perhaps, with her people skills she should be behind the desk, and the other employee should be sweeping and tidying up.
JOSEPH W | First ImpressionsExceptional experience from the staff to the cleanliness and safety of the facility itself. Would definitely recommend to family and friends.
Roslyn J | Overall ExperienceI was initially issued the wrong size unit, and subsequently sent to the wrong unit. My receipt reflects the incorrect unit number if 4037. Please correct the unit number to 4056. Thank you.
DEBORAH C | First ImpressionsThe staff was so pleasant and very helpful Aaliyah Vianny , I never gotten the name of a young lady with twist braids she was outstanding made me understand what size units and feel comfortable with my belongings being put into storage I’m thankful I choose that facility. First impression was the best.
DEIRDRE M | First ImpressionsThe staff was courteous and helpful.
brenda t | First ImpressionsWorst storage ever, they have mixed in their unit, i had to get new couches, my pillows were bitten off and peed, nobody wants to answer me about it
Jessenia V | Overall ExperienceI really have nothing to complain about. Everything went well. Staff was always very helpful.
DANATRENACE N | Overall ExperienceKeep up the good services
Elaine Y | Overall ExperienceNone of the security ever worked properly. Never once was I able to get up the elevator without going to the office. The office staffed always took the attitude that I was doing something wrong. They never wanted to help me and one person refused to assist me. IT WAS THE WORST EXPERIENCE I HAVE EVER HAD!!!
David G | Overall ExperienceRats 🐀, rats 🐀 and more rats. Rats per and poop all over my clean clothes and ate holes in my clothes and my shoe. I lost over $3,000 dollars or even than that amount of clothes, shoe, pocketbook. My new $1,500 dollar mattress was pee, poop and ate up by rats 🐀. So I list by having my stuffs store at this location.
shellion t | Overall ExperienceThank you you all I was well pleased with your service
Alan L | Overall ExperienceThe representative I talked to Will was very pleasant and professional. Great customer service
Jovonda F | Overall ExperienceThe middle big door didn’t work for us to take stuff to storage. We did our best thank
Keenomi C | First ImpressionsGary was AWESOME!!!! He went above and beyond to help during the move In process!!! Thanks Again Gary
MARCIA H | First ImpressionsOne employee was available to service the entire facility on a busy Saturday morning. My new facility access card did not work and staff were rude and unwilling to assist me. A move in that should have only taken 30 minutes took 2 hours.
Sean F | First ImpressionsAbove all the staff was impeccable
Katheryn H | First ImpressionsNo comment
Terry S | Overall ExperienceAdditional training for telephone etiquette for some badly needed but staff professionalism for some outweighed those lacking. Very clean facility !
Sharon M | Overall ExperienceStaff was extremely rude and dismissive. One of the young ladies in the showroom threatened me after I made a complaint about her behavior. She stole my number from the secure system and called me from a blocked number. Im guessing it was her personal phone since the office number came up with previous calls. The site supervisor was also very rude and did not make himself available after multiple requests to speak to him. Once we spoke, he did not listen to my side and instead accused me of threatening his employees. I wrote to corporate to express my dissatisfaction. I will not be patronizing this location ever again and would advise against anyone else doing so.
Janee T | Overall ExperienceThe facility severed our purposes. There did appear to be some type of rodent that made its way into our unit as evidenced by droppings, smell, and chewed up contents. It was nothing major but still disappointing.
AARON G | Overall ExperienceMice ate up belongings, dumpster prices high for clean outs no where to put your trash.
Ryan B | Overall ExperienceI'm sick and will be outta the hospital in a few days comics has my life turned around can you have patience with my property Wali Muhammad 2675826890
Wali M | Overall ExperienceThey never contacted me through the entire year through at least emails the status of my account even though I've been a customer for over 7 years since the new management took over, the last manager was great 1yrear ago. I asked time again for leanness and she refused and lost precious items I can never get back concerning deceased important loved ones pictures and items, I want to die in the most horrid death
Ebony C | Overall ExperienceThe young lady I checked in was very professional and explained everything to me thoroughly.
Kristan V | First ImpressionsAaliyah and Brandon have a set of staff very clean u-haul facility
Sasha H | Overall ExperienceAhliyah was very helpful, I was squared away in less than fifteen mins
Gregory N | First ImpressionsThe elevators never and I mean never responded to my access card
ARTHUR M | Overall ExperienceStaff were helpful, but not very clear with the key card use. There was broken glass outside of an elevator on the second floor. It was very difficult to find locker, there needs to be signs to help better navigate customers to find their lockers.
Dwayne G | First ImpressionsThis particular location does not offer 24hr service unless you have a business which doesn’t make a lot of sense because the reasoning for not offering in certain areas is for security reasons. So if it’s offered to a business owner the it should be offered to a non business owner. And this particular location displayed very disappointing behavior between coworkers. They were literally arguing with one another and cursing each other very loudly in front of quite a few customers. Arguing which caused a delay in service. If this were not a convenient location for us we would NEVER use this location. Very disorganized….
Richard G | First ImpressionsNa
Charlotte H | First ImpressionsKeep up the great work...
Rodney J | First ImpressionsExcellent service the staff was tremendous
Nicole G | Overall ExperienceThere was a young lady when I came in, I believe she was the manger. She Exhibited great customer and was very patient. I don’t know her name but, she was brown skin, 5’5, and thick’.
Jason M | First ImpressionsIt is a lot of mouse poop
Kierra W | First ImpressionsStayed nice and clean
anita n | Overall ExperienceI noticed mice droppings in the unit but other then that it was okay
Amika B | Overall ExperienceEverything was great
stephanie j | First ImpressionsEmployees at location act like little kids, don’t pay attention to what they say to you and then they lie to get their way. Horrible service
Bethzaida T | First ImpressionsThe staff here is very unprofessional. I will not recommend anyone to use the Allegheny location. The supervisor is never available and he has a unprofessional attitude also. If you guys are so unhappy with your jobs find new ones this facility should close.
Doris G | Overall ExperienceBrandon is the best. He is professional and always willing to assist in whatever issues that I had.
MARSHA S | Overall ExperienceThe young lady that attended to me was very experienced and knew her job,very professional based on her is why its excellent and I would recommend this location to someone that I know.ty
ALEXIA R | First ImpressionsIt was easy to access and clean
DERRICKA L | Overall ExperienceN/A
Shakera J | First ImpressionsYoung lady that help me Saturday was very professional and even helpful beings tho I'm in a wheelchair.
keith r | First ImpressionsThank 😊 you MNGR BRANDON, from the PALM ⛱...MR.C SMITH
clinton s | First ImpressionsThe inability to utilize the drive in option was inconvenient and labor intensive. Staff often are overwhelmingly busy with long response times.If it were not for the Intentionality of Brandon, I would have discontinued my service far earlier.
SHAWN M | Overall ExperienceSome of the staff are very rude and they don’t know how to talk to customers.
Natay W | Overall ExperienceGot the big unit and there’s a big puller in the middle of the room that takes up space but y’all charge full price no that’s not right
Tyquan J | First ImpressionsI had to leave this facility because something was always broken from the door to the elevator it made my storage experience horrible. Staff are also rude when addressing issues with facility!!
JOHN M | Overall ExperienceI am giving this review because U-Haul took $107 from my account after we signed a settlement agreement saying I would not need to pay you anything to get my stuff out of storage. The signed agreement stated that I would put $0 down and any property left in the units would be sold. The day after we cleared out the units I was charged the $107 fee. I am still waiting for the refund I was promised.
Philip G | Overall ExperienceI have been out of this storage unit for months now.
ivory m | Overall ExperienceGreat experience.
Rodger S | First ImpressionsThe uhaul staff never terminated my unit. They kept charging me from may when I emptied my unit rented a truck and paid in full. Till August 31st. The unit has been empty but uhaul keeps charging me. Please fix this problem. My balance with uhaul should be $0.
Joseph J | Overall ExperienceNot great but it's cheap and I like cheap.
Christopher E | First ImpressionsY’all need security on those did not feel safe
Tyra N | First ImpressionsI’ve been using U-Haul for years and I’ve been good to me I’d like to reach I’d like to U-Haul trucks and thank you very much for your service
Julian S | First ImpressionsI reported issues with this facility before, never no equipment, rude immature workers, doors and elevators always broke, very unprofessional,
LaTia W | Overall ExperienceThe staff at this specific location are so highly unprofessional it was unbearable. Almost every interaction was met with attitude and a lack of quality customer service. I told one of the employees that every time I come and need assistance on my storage unit, that I receive attitude and she started yelling at me. Never again.
JULIUS C | Overall ExperienceThis location has the worst customer service. No one answers or returns calls. The only time you hear from them is when your payment is late. This was the worst storage experience I ever had. I did not feel valued as a customer and I will not use Uhaul ever again for any reason.
Charlene R | Overall ExperienceStaff was very helpful and polite.
Carla D | Overall ExperienceCustomer Service is always important. As a business owner & customer of U-Haul the customer service was horrible at this particular location. I was wrongfully evicted & still haven't heard from anyone on a corporate level about this matter. An anonymous customer should go to experience the inhumane treatment here.
KAREN M | Overall ExperienceI had a great deal of trouble with the representative a female who wasn’t at all familiar with the process and refused to look at my reservation number for storage
CHERYL G | First ImpressionsThe customer service at my location was great!!!
Kaneesha S | First ImpressionsThe staff was very helpful and patient
David A | Overall ExperienceI witnessed that the Cashiers are extremely rude and having attitudes with people. Seems like nobody wanted to help anybody or do their job that day. A smile goes a long way. Maybe suggest some sensitivity training. But overall I moved in rather smoothly.
Mercedes R | First ImpressionsMy key card wasn’t working, I was first given a 10x10 unit with a big pile taking up space but charged full price, there was no flat beds to move items, I got stuck on elevator with my son. A homeless man was inside on 5th floor, starting harassing me and my 14 year old son. Worst experience I have ever experienced. If there was another place that had available units I would have gone there. It was dirty, ghetto and unprofessional to an extent.
KELLY M | First ImpressionsMany doors on the stairway were locked, making it difficult to go up and down. Intercoms were broken.
Harrison F | First ImpressionsThe Uhaul Storage was always clean and the bathroom was very clean and my services was always excellent
Sheryl M | Overall ExperienceBrandon has horrible customer service and does not maintain the facility. I can't tell you how many times I went to the location and at least one of the lift gates if not both were broken. Went on site to access my unit on a Sunday after office was closed to find a lock that wasn't mine on the unit despite being paid in full for all of my time there. No contact beforehand informing me of why my unit was locked. Rest of the staff are mostly helpful. Not Brandon. Very rude.
Michael C | Overall ExperienceMoved unit two times. First the unit wasn’t the size I requested, the second unit was flooded and had a lock on it then finally the third unit was fine but added an extra hour and a half to the move of avoidable hold ups
Mason Q | First ImpressionsFrom the very beginning the storage units at Allegheny west were a nightmare. I moved to Philadelphia unknowing the limited amount of space across the city, which led to needing a storage unit for my things that could not fit into my apartment. Upon arrival at day 1, the parking lot was full of incoming movers but the staff was not properly numbered or readily available. One staff member, a black male about 40 years of age, helped myself and my dad unload my things. Since then he’d always been great if he was working while I was at the unit. Other than that, the staff was rude, slow, and not helpful. I had to return to grab miscellaneous items from time to time, so I was there frequently. In early 2022, the staff members called me warning me of a flood in my units. I arrived at the storage to check it out but it wasn’t daunting. Each time I came back, however, there was more and more water in the unit until there was a mass flood. It ruined several expensive items, but I’ve filed a claim and will file an additional one. The staff never offered to move my things into an opened unit although they’ve been aware of the flooding all year. This hassle has caused my family valuables that money cannot replace. It has also yielded distress and anxiety which I am prone to. Overall I had a terrible experience renting a storage unit here. Hopefully I am refunded for a few months worth as well as receive money from my insurance claims. This has made me not want to use U-Haul ever again.
Trey W | Overall ExperienceTrouble finding storage locker and key card didn't work. Other then that staff very helpful.
Caprice M | First ImpressionsThere are a large amount of roaches in the facility. Some pests can be expected but they were in my actual storage unit and crawling in the walk way. They need to exterminate more frequently if they exterminate at all
savina l | First ImpressionsThe worst facility ever. Manager lady was so disrespectful I asked for a refund before I could even get my truck unloaded
Tyrone P | Overall ExperienceWhen I got to my storage unit there was somebody else's belongings in there and since I had to remove it I wasn't able to fully move my belongings in since the elevator stopped working and when I called the after hours GM since I saw something about extending hours he was very unprofessional sounded like he was at a party and when I tried asking him questions only thing I could hear is a bunch of people yelling and cursing in the background this had to be the worst calling experience I've ever had if I could give a zero star rating I would but since the lowest rating is one star that's what I give Brandon's customer service horrible experience
Andrew G | First ImpressionsThank you for being so helpful and patient. making sure the things that I needed was given to me .So glad I decided to stay THANKS
harry p | First ImpressionsThis storage unit at Fox Street was the best option for me while I tried to locate a home for my family. The only down point was not being able to pay a daily rate at the end of my contract. The monthly rate is what was made for the month even though I remained there for 10 days that included a holiday. However, it remains to get a 5/5 stars from me.
VERNIQUE C | Overall Experienceexpensive but worth it
David S | First ImpressionsThe room wasn’t the exact size I accepted. There was a pillar blocking some of the extra space we could of used. Also the first month wasn’t guaranteed “free”. There was a specific requirement you had to complete in out to get the first month free. Lastly, customer service takes a long time to answer and then the reservations you select don’t match the location’s system when you arrive. The best part of the experience was the in person staff. They were friendly and helpful.
Aaron J | First ImpressionsI don’t know of any changes that is needed Staff very nice and pleasant facility was always clean staff friendly and helpful Awesome Team I had my storage for two years my belongings was just as I store them I was surprised they were not dusty that made me very happy thank you Thank you
ELAINE T | Overall ExperienceThe only thing I was dissatisfied with is I had an online reservation and when I got to that site they had no knowledge of it the U-Haul truck that I reserved it was the wrong size utility
andrea r | First ImpressionsOverall my experience was good. The employees were very polite and friendly. However there needs to be some way for the employees to know if a unit has a post in it or not without having to go back and forth to the units to see. It's not right to pay full price for a unit if part of it is used by a big post. Just my opinion.
Cheryl B | First ImpressionsGood service
Shurell B | First ImpressionsExcellent friendly service. Only financial concerns caused me to leave after 3 years. Wonderful!
Marie F | Overall ExperienceNeed to ensure there are enough Carts available especially during Saturday and Sunday. When I moved in on a Saturday it was only 1 cart and we had to wait for a 2nd one. One reason I moved out on a weekday was because the lack of carts and access space for a moving truck to back in
Anthony M | Overall ExperienceStaff members need to tell us where to leave the keys after hours, and walk to the van with us to verify milage & gas he did not come to the van and wrote the gas was 1/2 full and it WAS NOT it was bout a quarter from half. Everything else was good.
MICHELE S | First ImpressionsAlmost everything g was fine with my rental there. The only issue I had was they assigned me a unit that had a large column in it. Thankfully, I was able to work around it. But it was very hard to do. Something like that should have been communicated in the beginning.
Laia D | Overall ExperienceIt was a pleasure to have been able to use this Uhaul storage facility. The Manager and employees went far and beyond to welcome my first time experience at Uhaul. If I were to have to use a storage facility again it will be at this location. I feel if Uhaul can upgrade all there building to walk in and drive inside their storage for convenience to their customers. I want to thank you all at this location for the experience. Exspecially! The Manager.
Florence W | Overall ExperienceBrandon and his staff are first rate. I still have one more storage unit there. First rate people. Anyone in northwest Philly / Allegheny West / Swapoodle area would be well served by placing their extra items there, when they need.
Rich Q | Overall ExperienceMy check-in was handled very well. Most of the staff was cordial, although some could use re-training. All together it was a pleasant experience.
Marcus A | First ImpressionsVery accommodating after all the rescheduling I had to do they maintained their integrity I am well pleased
Charlene B | First ImpressionsI couldn’t get into my unit kn the weekends unless it was before the office open just to get a cart to use. Sometimes on the weekends the ramp would be blocked therefore I couldn’t get in. I was charged extra fees when I asked my card to be automatically charged. I could NEVER get a hold of anyone in the office to talk about my issues however the customer service agents whenever the calls get set to was very rude and telling me how they can’t help me. So I got charged additional fees because someone didn’t do their job correctly.
Ronnell F | Overall ExperienceThe storage area was very clean the staff was so friendly I truly loved the service and will recommend it to a friend
Ethel S | First ImpressionsEverything was great! All staff I interacted with was helpful and nice.
Tina N | Overall ExperienceMy brother has. Unit here that I was trying to take care of do to him recently passing. This U-Haul isn't making that easy on me, by law they're right though. But, Brandon the manager at Allegheny office is very disrespectful. A young man at this site took care of my needs, then I spoke with Brandon and he changed everything back which was fine up until I left the facility and came back for my money and to return the key. Brandon didn't have a problem with me returning that key, he had a problem with me wanting a refund. He told me that I would have to pay a late fee if I got the refund and I wanted to know why since my brother has died and they won't let me with his death certificate and my ID since I was the Emergency contact on his storage take his things. Mr. Brandon gave me the refund and while that went on, he went on to tell me that he would auction off his things if I didn't come back and told me to get out. Now, I check my email to find a late fee notice from Mr. Brandon. I will be calling the corporate office. This was a very unprofessional experience...
rodney c | First ImpressionsGreat staff, great service, friendly and professional.
imani L | First ImpressionsUsing the elevator was a little tricky -- it recognized my card but wouldn't let me operate -- but the staff jumped right up and helped out.
Mary S | First ImpressionsEverything at your location was fine. My concern was with the person that took my reservation. She was very nice and very helpful, however, the truck recommendation size, as well as the unit size were not sufficient for what I needed. I had to upgrade my storage unit and I had to make 2 trips instead of one.
AARON G | First ImpressionsStaff made experience wonderful despite office & storage facility hours being inconvenient .
Grady M | Overall ExperienceExpensive
Derrick M | First ImpressionsMy customer service agent at the storage place was super fantastic
Fred D | First ImpressionsThe elevator system was horrible that was my only grievance..
shawn s | Overall ExperienceThere was a mixup with my reservation and the manager kindly resolved it.
NKOYO A | First ImpressionsMy storage unit was ruined with mice n rat feces. Not clean at all .
leslie m | Overall ExperienceThe staff was Awesome
Lyle B | Overall ExperienceVery helpful
Sakara I | Overall ExperienceNeed to check on people driving and parking in the facility who are not authorized customers.. There were quite a few non customers who park inside and sit to meet other non customers. This does not feel safe.
Vincenteen M | Overall ExperienceI rented a truck first and I was given keys to a truck that was not available. I rented a storage unit in which I found belonged to someone else after getting a bed and dresser up there. Then someone comes up there with a list and only one on the list was available, and that one had a large pole with a base to it in the unit. This particular unit was supposed to be a 10/10 which the pole took up 1/3 of the unit. I ended up finding my own unit that needed to be swept. Uuugghhh after all that I was exhausted and frustrated
Lavern H | First ImpressionsChecking in with Brandon was good. But checking out with Aleyah or Ayana (whatever her name was) was terrible. She had an attitude from the moment my friend and I walked up and during our truck rental and my storage close out. I work with the public as well as a supervisor and I wouldn’t have her working for me. Very rude.
Sibilette J | Overall ExperienceEvery employee was professional and very helpful. The only problem I had was there were no locks available for the storage units. However the staff called around and located one for me.
Grace G | First ImpressionsThe unit was marked ready and when he opened it the unit was not cleaned out. Then we went to another one and the same thing happened. The biggest inconvenience was not being able to bring the truck into the storage area as they close the gate before the office closes. It was very inconvenient. Also I’m really not sure that the unit that my stuff is in matches the paperwork. Even at the final destination he still had to swap me out. Something is clearly not working well. The people were great and helpful.
KAREN L | First ImpressionsThe staff on Hunting Park Ave is a DELIGHT! Very customer service friendly. I will actually miss them.
Tamica O | Overall ExperienceIn all Honesty, the facility was clean and convenient. The only thing I had a serious issue with was the Girl at the front desk. She was the worst I've ever experienced. She had the worst disposition I'd ever since in my lifetime.
Lynn G | First ImpressionsI just want to Say Is that you are pretty great since this whole pandemic I have been sick operated on and still recuperating and I just want to say thank you and God bless you all
Michelle S | Overall ExperienceNever recieved an email of phone call about my unit since 5/2020, untill 12/13/21. Now im notified that the unit was sold for $10.00. Complete BS...How do you explain that? And to add insult to injury, the email stated that I owe a balance!
Alzina B | Overall ExperienceThe staff was very helpful and polite with service.
richard m | First ImpressionsOutstanding
DONALD K | Overall Experiencefacility is huge; could use several more carts
Curtis B | First ImpressionsThe customer service representative was very helpful and knowledgeable. I appreciate all the assistance he gave us. Very professional young man. Just awesome!
MonaLisa R | First ImpressionsI was very satisfied
Morris D | Overall ExperienceVery nice people and the place was clean.. thank you.
Willie W | First ImpressionsNeed to invest in more dollars/ carts!!! The wait is way too long!!!
Shonda J | First ImpressionsFiles formal complaint about gross lack of customer service, professionalism, preparedness and consideration. Please follow up to discuss resolution. I was inconvenienced and incurred additional expenses.
Najwa N | First ImpressionsConvenient for me very nice and clean
Laverne W | First ImpressionsIf I had any complaint it would be the equipment to things to my unit isn't easy to get. I find I spend more time looking for a dolly, and the right kind/type than it takes me to get my things to my unit. Additionally, the Key Card is not working properly l, I standing inside the elevator, wondering when it will move, and have to come out and swipe my card again and again...that's woresome as heck. I have spoke to the young lady at the front desk about my issues...I'm told I just have to be patient and come to them as my problems occur. They have gotten me a dolly, but it's not timely at all...and the Key card issue doesn't seem to be an issue for anyone but me...smh
Efelda Y | First ImpressionsBrandon is the best. He was very understanding and accomodating to my situation. Because of that, the Allegheny facility and vehicles are my first choice for storage and business in Philadelphia. The staff were also pleasant and helpful. I like that there is inside parking. I felt safe going to facility by myself. Con: slow elevators, but clean. I also wish that there was some memorium about the building in the building, since it was an iconic site in Philadelphia ( the old TastyKake Bakery). It would give me something to read while Im waiting in the lobby. Otherwise, it felt like my second home for 2 years.
Markia C | Overall ExperienceWhenever I would call customer service the representatives were not pleasant nor helpful. I had an incident with one of the managers which caused me to close my unit.
STACY J | Overall ExperienceA whole mess
galen d | First ImpressionsGreat secured facility. Very friendly staff. The only complaint I might have is the lack of more dolley and carts. I do understand that some people are more egoistic and selfish and that the staff do their best. I would recommend this place to my friends.
Sergei B | Overall ExperienceThe ceiling needs to be more secure over the units because there are pipes and they leak
Ashley J | Overall ExperienceThey signed me into a storage unit with a building support pole right in the middle of it, I told them about it and they found me a proper storage immediately they were very helpful and respectful. I have no complaints at this time.
Jamal P | First ImpressionsI thought it was a clean place to store my stuff however my stuff ended up with Roach’s and I was at a event and seen a roach come out I didn’t have Roach’s before I moved in there I had to treat my house because I started seeing them when I moved out of the storage and to top it all off it’s not being taken seriously by the staff or the insurance company so I’m going to the news
Robert S | Overall ExperienceI called and reported everything extremely unprofessional and ruined my whole night I didn't even sleep or eat just horrible.
LaTia W | First ImpressionsI just got my storage unit yesterday, no one told me that after hours the sliding door doesn’t work! That was very inconvenient especially that multiple people were using the one door. Elevator access was horrible, it took multiple times scanning my card for the elevator to actually do anything. My wife was stuck for 15min at one point as someone called it up to 5th floor and she was not able to get back down. There was a shortage of carts!!!! And I was told by someone there were a bunch on 5th floor but I couldn’t get up there so that was useless. I tried asking the supervisor/manager before she left for the day to get more carts but she was not helpful at all! This was a horrible experience and if I had the option to pack up and leave I would!
Pawel W | First ImpressionsCustomer service was excellent
Dawn B | First ImpressionsKeep up the good work
millicent W | First ImpressionsIt was my first time getting a storage unit with Uhaul. The employee (William I believe) was very helpful with explaining the process and how everything works.
Knoverie F | First ImpressionsWhen my friend moved in things were smooth. That’s what attracted me to choose this site. But when getting my unit. It took a lot time locate a 10x10x9. First was still filled with some else stuff and locked. Second unit had volume in the middle not suitable since paying that space I can’t use. Third was two 5x10 one had a column kinda goes back to the second unit ( I needed every inch of space. Finally found two usable units a few feet from each other. I will say that the staffing maintain a professional disposition throughout time. So I’m staying than you. I just lost a lot of time.
Garfield R | First ImpressionsNo flat carts were available when moving out. Staff was not helpful at finding carts in the facility.
Nelson E | Overall ExperienceThe facility could use more moving carts.
Katerra J | Overall ExperienceThe building is not clean whatsoever. Floors and units are covered in dust and dirt. I had a small 5x8 unit and had 10% off the space taken up by a structural beam. The floors in the entire building aren’t level and are made of uneven bricks/tile which makes rolling the dollies difficult. They were testing the fire alarm while I was moving out and it disabled the elevators. Not a huge deal but frustrating when I only rented a truck for a few hours.
Ryan S | Overall ExperienceBrandon and the rest of the staff are fantastic and extremely helpful. They helped lessen a bit of stress during a difficult move and we greatly appreciate it. Next time we need storage, we are definitely using this locations!
Aliya B | Overall ExperienceThe GM (Brandon)was very rude. He told us “I’m out & im done talking to y’all” and hung up… we could not get in our unit due to staff giving us the wrong unit number. We had to look at a picture we took to see that the staff gave us the wrong unit number. We also had our stuff stuck on the elevator because the system shut down which is ridiculous.
Sherell G | Overall ExperienceCompared to other storage places I have used, there is nothing to be improved upon. I only voiced my facility improvement suggestions (fixing the check-in check-out card reader system, and adding a walkway outside of the building between the dock and customer service sides of the building) in my prior review because U-haul seems to be of a high enough caliber that they could actually act on them without suffering some great loss in profit. Adding the walkway might actually save thousands or tens of thousands in future claims. Outside of those minor suggestions pertaining to the facility, great experience. Very competitively priced storage, great customer service at that location, and the convenient on site availability the moving vehicles and equipment one tends to think of when you hear or see U-Haul.
STEPHON H | Overall ExperienceI want to thank you guys so much for taking care of my items that was well preserved in your storage. And the staff Aaliyah and all of those who work yesterday Miss ponytail don't know your name nice very helpful and Tall curly top and manager my Asian brother from another mother👏👏 you guys are the best keep up the good work.
Ethel M | Overall ExperienceThey were completely unorganized and told me I could switch my unit at no cost then called me the next day saying I need to pay extra. I couldn’t believe it. I had asked two employees before I moved my stuff in and both said it was fine. The employees names was John and Aaliyah that said there would be no extra charge for changing rooms because someone locked me out of one of my original units
Michael T | First ImpressionsThe storage place is understaffed and your system has to many glitches. I booked my whole moving through Uhaul and had the worst experience
ALBA M | First ImpressionsStorage units were poorly kept track of. Despite reservation, units would already be taken.
Kyle H | First ImpressionsI work with the location manager he was very helpful and polite. The office was very busy but he kept the process moving smoothly. Want to Thank him again.
Jacek C | First ImpressionsThanks
Jairus N | First ImpressionsThe staff cost me money because they gave me a storage unit with a lock 🔒 twise .I had a crew that was getting paid by the hour and all that back and forth to get a storage unit was time consuming. I got a unit with a pole or been structure that took away from the square feet that I paid for but I didn't get so I'm supposed to get one month free but I still wasn't discounted the difference of the lack of square feet of what I paid for.
Vincent N | First ImpressionsCustomer service was wonderful. The person who helped me was patient and made sure I had understood everything before I left. She showed me the layout and exits to ensure my safety. Thank you very much I am 70 years old.
Bertha M | First ImpressionsFacility is constructed in a ways where it is difficult to get stuff in and out of storage. That’s obvious. Not enough workers there so people are always standing in line. Constantly getting calls from UHaul about billing but I have not received one bill from them so it feels like they are deliberately increasing debt payments to screw you. The GM Brandon was pretty helpful but everyone else is pretty useless.
Azriel S | Overall ExperienceI moved out in April which is documented. I called U-Haul so many times after that because I kept reviving emails after I moved out. On the day I moved out I discussed that with the staff at this location in April, he tried to convince me to stay but the rent was too high and I have a cheaper storage unit somewhere else for my business. Some how they ignored that and still tried to continue to charge me after moving out. They are aware that that there is nothing in the unit or a lock on the unit since April. They’re f*cking crooks and the manager Donovan looks like a stoner thats why he couldn’t read all the emails that customer service sent him about me moving out the unit along with his staffs notes.
Jasmine H | Overall ExperienceMice did get into some of my belongings despite the traps and bait in the unit. Minor damage and inconvenience but would recommend to future renters to use plastic bins that are secured properly.
Quan K | Overall ExperienceEveryone was very nice and helpful. Moving is really stressful and not fun. Everyone I spoke with at this facility made my day easier.
Tina N | First ImpressionsThanks
MARIA R | Overall ExperienceThe agent that signed me in was nice and friendly but Brandon is extrely disrespectful on ever level to the point it is racist. Talk to me that way and got upset when I spoke on it to the point he left me on the phone when I attempted to pay the bill.
adrian b | First ImpressionsI had to cancel my storage at a different location because I was dissatisfied and inconvenienced. I relocated to this location and it was 1000% better.
Iris S | First ImpressionsMy customer service representative was superb. Her customer service skills are impeccable!!! Kind, helpful, caring, accommodating, and more. If I owned any business, she would be my top manager. She needs a promotion! Not sure of her name, but she was young, 20's, black woman, about 5'5 and thin. Give her an Award 😀and promotion. We need more like her in the customer service realm of businesses.
Denise H | First ImpressionsEverything has been good and as expected 😊😊😊
SHAWN L | First ImpressionsI like the location and how easy it is to use. What I dont like is the new rule Im a women and at times I do come to the unit late and now I have to unload outside and try to get my things in late which makes me feel unsafe now I wish they change it back.
Sharifah B | First ImpressionsThe only thing that I did not like is My online price for my unit was $49.99 plus tax for a 5×5. They did not honor it. I was charged $54.99 plus text. I was told that they didn't know why the website does that. Then I was told the $54.99 was the tax but my monthly fee on my contract is $59 that's a lot of tax. As soon as I am able I will be moving my things to the original company I had a reservation. I changed changed it because of the Uhaul price I got online and it was easier to unload my Ubox. I only stayed because of 1 free month. I sent an email about my concerns and I haven't gotten a response.
Kimyatta w | First ImpressionsI usually use uhaul on Allegheny Ave and loved everything as soon I I used Allegheny west I had problems over and over and when I came to clean out my storage they had a lock on it that wasn't supposed to be there. The girl apologize to me and I cleaned out the storage turned in the key and lock and the next month I get a bill saying I'm late and i owe all these late fees when I closed my account the month before. I will never use them again and I wouldn't recommend anyone else do
Jeanine D | Overall ExperienceAll was well until it was time to get move out info. Took over a month and several calls and emails to have fees removed and account properly closed.
TIFFANY L | Overall ExperienceMy code didn’t work so I got trapped in the elevator. There was no lock in my unit like I was told there would be. It was a overall terrible experience.
Tamika T | Online Move InThank you to all involved with my storage.
helene h | Overall ExperienceMr. Anthony was the best at customer service. He went above and beyond to accommodate me. Thanks Mr. Anthony.
Kimberly W | Overall ExperienceGracias
HIPOLITO V | First ImpressionsAljon was a very friendly and pleasant young man who assisted me on Sunday, May 9, 2021 (Mothers Day). He went over and beyond to make certain I found the storage unit and did it with a smile. But this is not my first visit to this site. I currently and began using this facility to store my son's items. I have found all the employees who have assisted me to be very friendly, helpful, and conduct themselves very professionally even under very busy and stressful situations. Unfortunately, I wish that while I am filling out this comment form that I could reach Brian Phillips the Field Manager of the Philadelphia Area, and make a comment about the U-Haul Facility on 4663 Stenton Avenue/Ming Storage. I am very disappointed with the way business is handled over there; very sketchy with handling their affairs of over-charging, and the building storage definitely needs a total overhaul of a makeover. The floors are so flimsy that it makes you feel like you might fall through them the moment you step on the floors. I have had a couple of bad experiences with them and I feel that it isn't a good reputation of what U-Haul represents. This is the second time I had to escalate an issue to Mr. Phillips and he had to authorize a refund for this place trying to rip me off. First, the storage on January 9, 2021, and then because there wasn't an available van for moving at 2801 Hunting Park the customer service told me the closest was 4663 Stenton. I figured that my first experience in January was enough, but to just pick up a van couldn't be too bad...but oh, it was. When I returned the van, children were at the front desk playing to the computer and handling my business and the manager who took care of me in the first place was nowhere to be found and the children have the phone to contact him as if they were a liaison to doing business with me. Only to find out the next day I was overcharged for my mileage and the original order that I put in online to save time was canceled and the manager created a new one when there was no need to. I had come in with the paperwork and confirmation that was filed online. Again I say, sketchy and not upfront honesty is delivered at this site. So my experience with 4663 Stenton Avenue/Ming Storage - first time "Shame on them" and they made me a believer the second time to "not do business with them "EVER". So traveling a little more distance to 2801 Hunting Park is worth my time and money, for sure. I do hope that Brian Phillips gets to read this comment that I took time to fill out. Thank you!
Valerie P | First ImpressionsThe elevators were not working properly which caused many customers to become frustrated. Please update and or check the elevators otherwise this is a very clean and convenient establishment
Leshea D | First ImpressionsEmployees were helpful and made process easy
Damaris G | First ImpressionsAccess should be 24 hrs
PATRICIA B | Overall ExperienceWhile the staff tried their best to assist me, I got stuck in the elevator because the swipe access times out before the elevator comes and opens. The staff was unable to figure out why. Checkout took much longer than it should have given that I had made a reservation online.
Megan B | First ImpressionsThe staff was extremely friendly and helpful. However, when I contacted the General Manager, Brandon Donovan he was EXTREMELY rude and disrespectful. The store experienced a flood and I didn’t know the facility was still open. I contacted the 1800 number and then the manager specifically for this information after I had not heard back two days later. I explained that the streets surrounding were blocked off and he called me a liar. I told him “instead of calling me a liar why not explain to me how to get there.” When I began naming the entry points that were all blocked off, he said he refused to help me and he hung up the phone unnecessarily. I had to contact his supervisor for an answer to a very simple question. On move out day, one of the seats in the truck ripped my pants, I spoke to a staff member who was extremely helpful and gave me the number to file a claim. The staff member said I could speak to the GM about it but I didn’t even feel comfortable doing so after our first encounter. This certainly changed the way I look at Uhaul and I highly doubt that I’ll be using them anytime soon.
Brianna S | Overall ExperienceGreat job . Keep up the good work
Thomas F | First ImpressionsI told you I was moving out of the facility and you still go into my account and take my money...
anthony h | Overall ExperienceThe service after the water main break the service never changed.
carl w | Overall ExperienceOur reserved unit was opened to find someone's belongings in it. We had to get a larger unit since there none left of the size we reserved. This was happening while I had hired help there to unload my truck into the unit. I have called the general manager's cell phone twice to request a temporary reduced rate for the unit we took to make it comparable to the unit I had reserved. He has not returned my call. The staff at the desk were friendly, but had to handle many customers and were not able to address my request. The facility itself is nice and clean. Eventually, I hope I can provide a stronger endorsement.
Dan C | First ImpressionsI am very pleased about the Philadelphia Allegheny West facility and the friendly and helpful staff members, who are also patient, hardworking, and attentive to every customer's needs. Yes, I would recommend this site to anyone, but leave some room for me, if I should ever need them again, lol!
valerie p | Overall ExperienceThere is no concern with the facility. However each time I have come to the location, it always appears understaffed. Wait times are long, and what should be a seamless process especially when you have a reservation takes an extended period of time.
Marcedes W | Overall ExperienceI went through three changes trying to get assigned to a unit. I was assigned then reassigned then assigned again. Then I was called 2 Days Later to reassign again and I was told to come in and told to move my stuff to another unit upon which I refuse to move everything because I felt it was the responsibility of whoever was managing to move it for me because they were not assigning effectively it was not my responsibility to come to move. This was a harrowing experience.
CYNTHIA M | First ImpressionsThe person helping me had no idea what he was doing. He cost me an extra $100.00 trying to figure out what to do instead of asking for help. My movers charge. $124.00 an hour. It was horrible.
Kimberly W | First ImpressionsExcellent facility. Clean and well lit. Staff was friendly and very helpful. Highly recommend.
Darneta B | Overall ExperienceWilliam at Allegheny West location was super helpful throughout the process. Showed my roommate and I how to check in and out properly and helped let us view the storage unit. Awesome job!
Elena R | First ImpressionsThe only thing is there needs to be more carts.
Amanda S | Overall ExperienceFantastic storage facility that's convenient, secure, well-maintained and clean.
Christopher G | First ImpressionsI was assigned a locker on the third floor that had no card access so I was never able to reach my things till the office was open I complained and nothing was done so I moved my things out the storage unit!
Lataka G | Overall ExperienceThe process was confusing, I ended up paying double, I’m still unclear about so much. I was told one thing while setting up storage and I got there and a totally different process took place. You guys are lucky I’m not in the position to switch companies at the moment but I definitely will as soon as I can you guys were horrendous.
tyana h | First ImpressionsThis was my second or 3 rd time using U-haul services and have never been disappointed.thank guys
donna m | Overall ExperienceStaff were always accommodating, polite and knowledgeable. The facility was usually clean except when people left their belongings out, which was not often.
christine g | Overall ExperienceSTAFF Was very KNOWLEDGEABLE And HELPFUL and Courteous I would recommend having a dumpster available to discard large amounts of trash.
Darneta B | First ImpressionsIt was great right up until the end. I wanted to rent a truck to move out my things. Although my driver's license was renewed and unexpired, due to Covid I only had the paper license showing the renewal and 2024 expiration date. PA allows the paper to be carried with the old photo license to show proof of id. This, however, was not accepted by the manager to rent a truck and he offered no other solution to rent a truck. Despite paying $200/month to Uhaul via auto pay for more than 2 years, I could not rent a truck from UHaul to move my property. Uhaul's shortsightened response to my situation forced me to make other arrangements to move my property.
Elvin R | Overall ExperienceI was contacted a couple weeks after moving my belongings In that there wasn’t a lock on my unit. After a brief conversation I told her that the number on the contract wasn’t the number she was suggesting was mine. Every week after they would call me and say the same thing and I would keep explaining to them I have the contract right in front of me.
Kyle l | Overall ExperienceIt was my first time renting and I didn’t know what I was doing but it all worked out.
Nikiya F | First ImpressionsThis was my first time there no one escorted me or show me how to work anything upstairs they showed me about the cards when you get in the building on the elevator all that no one came to the storage unit per say I couldn't get in the storage unit then she gave me another unit on another floor I couldn't get up to the floor cuz you never gave me your number card it was a whole message depressed me and I had to stay there for almost 3 hours with someone for it to come to y'all is it y'all policy to show them what they getting out of work it Etc
Salaam W | Overall Experienceits a clean storage place and secure your stuff is safe and the staff do a great job speaking and showing the storage so if you need your stuff safe take it to the storage where its safeand the good part they work with you with the pricing. My stuff are safe in the storage have a great day.....
jesus S | First ImpressionsFriendly family like employees management was very good natured. Love the comarade.
Joann W | First ImpressionsI had a wonderful experience with staff the customer service rep that I dealt with was named Dominique Hood she was absolutely fabulous and because of her I bought the unit please make sure that she she is rewarded for her customer service skills I would refer anybody to her as well as your company thank you
Kimberly T | First ImpressionsThank you very much I am please to say that I will use there service’s whenever I need too thank you mr Williams for your services
DAWN M | Overall ExperienceMs. Aliyah WILLIAMS was thoughtful and very knowledgeable and professional. Her customer service is laudable. She interacted with a few different customers, U-Haul associates and a vendor in a professional manner. Your facilities are clean, well lighted and easy to access. Thank you.
Peter S | First ImpressionsThe staff at this location went above and beyond to meet my storage needs. I would definitely use this facility again and I will recommend this location to my friends and colleagues. P.S. Thank you for the coffee!
Charlene R | First ImpressionsThe staff is great. Moving across the country sucked but the staff here made this part shockingly easy. Gladly deal with them again.
Daniel D | First ImpressionsPeaceful end to a rough start. Brandon, personally was a great help to me and my family.
Pamela N | First ImpressionsThe office hours are convenient but there was not nearly enough staff to run the busy days like Saturdays. Although I had rented a 6th floor unit online, there were none available when I got there. The manager gave me a unit # for a 6th floor unit, but when I came back with the movers a few hours later, that unit had a lock on it. The office was extremely busy and it was difficult to get attention to the issue that I had no place to move in. William was able to find an open unit on the 5th floor and helped the movers get access to both the 6th and 5th floors since now they needed to bring full carts from the 6th floor to the 5th floor. With the busy office, the moving of floors and the overall confusion about the unit I ended up using and paying the movers for at least another hour. Additionally, that morning when I picked up the 15’ truck the manager had told my to avoid the waterlogged bay and drive through the garage door. However, when I tried to do that the clearance of the 15’ truck was too high. The manager who rented me the truck should have known that.
Ellen S | First ImpressionsThis was the only pleasant part of a horrible experience with U-Haul. "William" at U-Haul Moving & Storage Of Allegheny West...Thank you for your help and professionalism. If not for him, I'd probably not use your services again. Peter Cazeau 351-444-2621
PETER C | First ImpressionsThere was only one instance while there and I was informed immediately. I did incur some damage but was compensated for it. Overall and other than that it served the purposes I needed it for.
Dorthea C | Overall ExperienceFirst: the staff was great, friendly, and very helpful. The card I was assigned to get access into the building didn’t work. After numerous of failed attempts, I was given another access card, didn’t work. Staff member enter their code so I can get access. I gather my belongings and go to the unit, it was locked. I had to wait for team member to remove the lock. Face to Face with team members: Great! Overall Logistics of the Building/Access: Failed!
Khalid M | Online Move InStaff was & still are very unprofessional & hostel towards patrons , there loud & unruly . I’ve cancelled my contract with u-haul because of this
Tyreek M | Overall ExperienceI moved from NYC to philly so I emptied my storage unit in NYC and wanted to transfer my stuff to this facility. After making my reservation online- I called the facility to discuss office and access hours given I would be arriving in Philadelphia later in the evening- the person who answered the phone hung up on me 3 times mid conversation. She also did not offer me to try to set up 24 hour access by paying $10 extra and told me “don’t show up here before 9.” I thought that was unprofessional. When I got to the facility at 9am I had to wait 2 hours in line prior to getting my storage unit. Very disappointing. I had to return the U-Haul Trailer I had rented and due to the wait my time went over and I had to pay another days worth of rental costs. Overall I thought the communication was poor and customer service lacked professionalism. Although the young lady that helped me at the counter when my turn finally came was very nice.
Navpreet S | First Impressionsfirst time using a self storage facility everything concerning my move in went smoothly no problems employees very helpful.
Lynette C | First ImpressionsBrandon and his staff were truly accommodating and made my experience of renting a truck and storage facility a good one. They explained all the charges, there were no surprises. I was frustrated with UHaul and vowed to NEVER use them, but Brandon reversed my mind about UHaul. I guess not all UHaul’s are the same. Thank you Brandon, keep on providing great customer service, keeping your facility clean and before long, you and your team and your facility ONLY will be the best one in the nation!
Juliana M | First ImpressionsThe staff was very polite. They are so professional.
Dearrerl J | First ImpressionsThe staff was just awesome, had no problems at all.
Paul D | Overall ExperienceEveryone we had gone there everyone was very friendly and helpful great place to keep your stuff when needed
lisa b | Overall ExperienceFriendly and helpful staff
Charles H | First ImpressionsStaff was rude my nephew got locked in during alarm setting, not a good experience
Pamela O | Overall ExperienceVery polite and helpful
Mohammad H | First ImpressionsElevators malfunctioned too often. Better access to restrooms.
Robert C | Overall ExperienceEverything went well during the time I utilized the storage facility. The only issue was upon my arrival to my destination with the items I kept in storage I noticed dead roaches and live roaches on my belongings. This was disturbing as I had to get my new place sprayed before I could continue.
Heather R | Overall ExperienceThe facility itself was ok with the exception of the fact that we were never told that there would be a huge pillar that occupied a large majority of our space. Also when we tried to cancel when we called the gentleman left us on hold for 40 minutes. Then when I called back he said he would look at our storage and make sure it was cleaned and call back in five minutes. He never did he also said we'd get a full refund bc it was the day we cancelled was the day we were charged and I never heard back from him I had to call my bank to figure the charge and ensure the cancellation. Horrible horrible customer service
Deeneen P | Overall ExperienceI had 2 U-boxes and 1 Storage Unit at U-Haul of Allegheny West. My experience with everyone at this facility was extremely pleasant. All were accommodating, very helpful and friendly. I was particularly impressed with how the office personnel managed a busy time, efficiently handling each customer's needs in a positive, competent manner. If they did not know the answer to a question, they were happy to do the necessary work to find out. I have dealt with many U-Haul facilities (West and East coast) and Allegheny West has been the best! Thank You
susan m | Overall ExperienceBrandon was very nice and professional. His customer service skills were great and he made sure all my needs were met.
Sierra P | First ImpressionsI had a positive experience with Uhaul.
Amirah C | Overall ExperiencePoor ..
Wondo L | First ImpressionsI was very pleased the supervisor helped me with all my needs. Very clean in secure.. Thanks for all y’all help!!
Kimberly S | First ImpressionsMy experience at and with this facility was overall excellent.
Austin D | Overall ExperienceVery nice staff clean building/ storage... access ability 💯
robert g | Overall ExperienceIt was a pleasure to use the U-Haul services and facility. The staff were knowledgeable, professional and helpful. I would recommend this U-Haul business to my family, friends and community.
garland b | Overall ExperienceWrong information online, wrong truck and storage. Poor customer service at site.
Myha C | First ImpressionsNice and clean friendly staff and great pricing.
Anjelika R | First ImpressionsIt was a pleasure coming to the storage facility all the time. The security was superb.
Dorine L | Overall ExperienceBrandon thanks for ALL your help!
Julinda R | First ImpressionsThe customer service was outstanding, they care about their customers with excellence, I am so greatful how they cared for our belongings.
Louise B | Overall ExperienceNeed more staff on weekends especially. Opening hours, was waiting in line 45min to make a payment on my storage unit at 10am on 12-7-19 sat. Only had one employee at hunting park Location.......
pete h | Overall ExperienceN/A
Carlista P | Overall ExperienceThe staff was very polite and assistede with securing a storage facility and returning the truck as well. The building is very nice and clean. I feel safe leaving my belongings in that facility.
LaReese G | First ImpressionsI always met with very friendy staff. Never had a bad experience. Thank you
Sara N | Overall ExperienceI'm grateful for the experience. Personnel was kind and friendly. They went above board to make sure I had what I needed. Thank you did your service.
Deborah W | Overall ExperienceThe facility it self was above average however the staff could use some customer service training especially the older black male who works at the front desk.... He is very condescending !
Constance L | Overall ExperienceNone
Rhonda S | Overall ExperienceDidn't expect to utilize their services as long as i did. However, any mishaps i personally made were rectified. Therefore, my experience with this U-Haul company @ this location was phenomenal.
Nathaniel S | Overall ExperienceOne of the staff was very helpful and patient but the manager was very rude to me and his own staff. My items are now stolen. They can't find them. I'm still waiting
teda h | Overall ExperienceNeed to file an insurance claim. Sofa was stained by a ceiling leak.
James B | Overall ExperienceThe young lady who assisted me was very poised &professional. She explained the rental access process very thoroughly.
evelyn c | First ImpressionsI am happy with the service i received. The facilities are well maintained, the staff was friendly and helpful and got be set up very quickly. I could not have asked for a better experience.
Robert F | First ImpressionsVery much satisfied, with customer service, storage facility, equipment, thank you.
Bruce P | First ImpressionsGreat
juanita m | Overall ExperienceOur individual needs were addressed with courtesy, creativity and speed and were grateful for the helpful employees.
Valerie P | Overall ExperienceI closed out the unit and then was sent two friendly reminders about payment then two letters about late-Lien payments. I called 4 times to rectify and I still don't know if this has been taken care
Richard W | Overall ExperienceAwesome
Juanita M | Overall ExperienceJemel and Aliyah were SO helpful to us. We had an unusual situation which required a creative solution and they helped us find it and work through the details. Everyone was extremely polite. So clean!
Valerie P | First ImpressionsN/a
Jasmin O | Overall ExperienceThis is the worst experience that I have had in all the time I have used your services. I have been overcharged for something that was not my fault. I will write the Corporate Office in regards.
CHERYL G | First ImpressionsThe entire process was made seamless by the knowledge of the staff. Superb service!
Patricia D | First ImpressionsTook a little while but my issue got resolved. Will follow up with the manager this week. None of the on hand staff wanted to take responsibility for the error they caused. But, it's all good
Aaron W | First ImpressionsVery good service, friendly workers. The place is clean and organized. The only thing I would change is the price for the smallest storage unit. Otherwise, it’s a well maintained placed.
Sergei B | Overall ExperienceTerrific experience,walked thru the door/was greeted by a very friendly, pleasant man who was eager to help me & offered great information. His name was Mr. Simmons who knew job well & was excellent!
Wanda M | First ImpressionsThe unit was great and kept my belongings safe and dry. I met 2 employees that were wonderful (can't remember their names, but wish I could). Everyone else seemed lazy and completely uncaring.
laura f | Overall ExperienceHad to call 4 times to refuse a charge based on a vacant unit I had cancelled, this unit was then rented out to someone else and I was charged for it, this is fraud and theft, staff was very rude
EVAN K | Overall ExperienceThanks
Michel R | Overall ExperienceThanks
Gerald M | Overall ExperienceThe mgr was rude to me and staff. Moving out was a nightmare. I moved away and couldn’t check out over the phone. I paid three extra months extra until I found a way around this issue. It was Just bad
Tamikah M | Overall ExperienceGreat
RAYMOND Z | Overall ExperienceVery professional ,courteous polite took his time and explain everything to me
Cassandra B | First ImpressionsNa
Larry D | Overall ExperienceSatisfied with your service
doyle b | Overall ExperienceNone
Cara V | First ImpressionsVery professional and quick service.
Melvin M | Overall ExperienceVery fast service
jonice T | First Impressionsgreat service
Ykisme W | First ImpressionsBrandon was VERY professional nice guy helpful
KINDA S | First ImpressionsThis storage place is spacious, clean, professional and helpful.. The prices are good but insurance is high. $55 for smallest unit to $71 after insurance is high. I hope the insurance rates go down.
Crystal C | Overall ExperienceA good experience
Melody W | First ImpressionsHad a great experience, well lit and clean. It is hard to navigate through
Rhonda F | Overall ExperienceBrandon was excellent in assisting me with my storage unit, very personable. I look forward to working with this team at Allegheny West.
Malika G | First ImpressionsTeam did a great job helping my family and were very customer service orientated.
Larry M | First ImpressionsI booked it on line from New York. However then I arrived I had to reregister again and provide information that was not asked on line, Like 3 references and my Home insurance. You should be more cl
Erez S | First ImpressionsThe gentleman who assisted me with getting my unit was very professional and kind... when returning the truck i had a horrible experience
Shamera H | First ImpressionsEverything was above average
Gael V | Overall ExperienceEverything was helpful. They helped create ease of mind while I was overseas.
Breanna C | Overall ExperienceGreat experience
Sarah H | First ImpressionsFor yesterday being my first time in a U Haul in years was a very good one. The person who took care of me is named Brandon and his service was great. I truly like Brandon’s service.
Gael V | First ImpressionsPremises safe and secured, well-managed, cleanliness throughout including the bathrooms, orderly, well-lit, climate-controlled, Staff: professional, well-informed, courteous and amiable.
Jayne Y | Overall ExperienceIs a good location with convient elevators and carts to use Made my move easy to by myself
Timothy Y | First ImpressionsNice clean facility. Friendly staff.
desiree h | Overall ExperienceTreated very well.
MIRANDA G | Overall ExperienceWould be nice to have two large dumpsters set to be on premises at least 2days out of the week.
Robert S | Overall ExperienceThe young woman was always professional, respectful and sensitive to my needs.
Myteesha R | Overall ExperienceThe staff at this uhaul were lifesavers in a day full of issues caused by other locations. They were efficient and polite, made sure the equipment was safe, and took time to try to resolve problems.
Katelyn S | Overall ExperienceIts clean and secure.would recommend this place to friends
Rhonda S | Overall ExperienceYour staff did a great job. Very attentive. Answered questions. very helpful.
Steve G | First ImpressionsWilliam Simmons was the best. Turned my stressful situation into a smooth situation. He was so polite, with a calm voice and extremely helpful. Awesome!!!
DESIREE S | First ImpressionsI understand that you have a business to run and due to some bad clientele some unfortunate or misfortunate things have occurred but I truly believe that the customer aspect on an individual basis
Randall S | Overall ExperienceN/a
destiny s | Overall ExperienceVery neat and clean
Sheryl B | Overall ExperienceIt was great great facility... storage could be 24/7
Kevin W | Overall ExperienceThe Uhaul system is a well thought out process and it works brilliantly.
DIANNER H | Overall ExperienceThe staff was excellent in providing good customer service. I enjoyed the cleanliness which I give this u- haul a 10. I recommended 2 customers checking out and my cousin moved in on Thursday.
Adrienne B | Overall ExperienceMy experience was good
KINDRA L | First Impressionsn/a
Franklin O | Overall ExperienceThe customer service From Brandon Donavon was poor. Both delivery to my house and the pickup from my house were late. Lacks phone educate. Perhaps a class in developing customer service skills.
Carol M | Overall ExperienceWorkers did not want to do any work until a manager was on site. Employees were rude, short tempered and overall negative
Beverly S | Overall ExperienceThe movers were great. The only thing bringing this grade down a bit was that the architecture of the building has several columns where getting a true 10' room is difficult.
Rich Q | First ImpressionsI like everything about this location & how it's ran...I have no complaints...
Mia B | ReservationLocation had changed since I was last there the entrance had moved there were two workers but only the female worker knew how to work everything this made for a long wait to be served
ELVA W | ReservationWas very satisfied with the staff n facility....couldnt complain even i wanted to but i dont
BRENDA H | Overall ExperienceThe entire U-Haul storage box experience was a nightmare. No one in any dept. could tell me where my box was located, and everything Cust. Serv. reps told me to expect did not happen.
Judith s | Overall ExperienceWell maintained facility
YVETTE M | Overall ExperienceThe staff was racist made derogatory remarks about me threatened and harrassed me..I would not recommend this uhaul to anyone I know and would strongly oppose it to anyone thinking of going there.
Michelle W | Overall ExperienceI have not used this facility. Don’t know why I got this.
JOSE G | Overall ExperienceI am a new customer here. I am not happy with this facility at all. They are infested with roaches. When I told the manager he just stated, Yeah we know the exterminator will be here soon.
Rich B | ReservationN/a
Jacqueline S | Overall ExperienceBrandon at the front desk was an absolute professional. He was working the very busy desk by himself, and went above and beyond to make sure each and every customer was happy. He deserves a raise.
Ryan H | Overall ExperienceA great facility for storage
Tia D | Reservationnoted occasional roaches in unit on move out and we had none upon leaving our belongings initially
Richard M | Overall Experience.
Christopher W | Overall ExperienceThis was one of the worst experiences of my life. I was given incorrect information from the start, it is impossible to get someone on the phone, "Brandon" was unsympathetic, & hung up on me.
Gina C | Overall ExperienceIt was good.. just very hot and had hard time finding carts to use.
Eleanor C | ReservationNot organized at all.
Bryant R | Overall ExperienceNone
Lucy P | Overall Experienceunprofessional
crystal D | Overall Experiencenot enough people at register. had to wait too long in line.
Adam J | Overall Experienceabove avergae
YAGHOOB F | Reservationpest control is needed. there are roaches in elevator.
Natalie J | Overall ExperienceThe experience with the UBox was a nightmare. I scheduled the delivery of the box in advance and called the day prior to confirm. Despite that, box didn’t come and no one knew where it was.Never again
Marcy L | Overall ExperienceVery understanding
jennifer m | Overall ExperienceThe 24-hour access isn’t available anymore. That sucks!!!
Tiffany C | Overall ExperienceEveryone was very helpful. Provided me excellent customer service.
tamara h | Overall ExperienceI had a storage unit and moved out before the due date payment. But, my unit still had the lock on there that I forgot to take off. Now they are charging me for the monthly fee; the unit is empty!!!!
jasimane d | Overall ExperienceN/A
Leroy N | Overall ExperienceStaff and most of all the manager was horrible will never store there again
fateen m | Overall ExperienceThe check in was a bit problematic
roberta h | Overall ExperienceYeah it was an excellent place to store my belongings and I would recommend anybody to store their belongings there.
tonya s | Overall Experience