Very helpful
CHRISTOPHER WCustomer Reviews for U-Haul Moving & Storage of Ammon
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck needed some service. Vibrates on cement freeways not so bad on asphalt. Kept flashing a code saying something about the front end. Made us nervous that we would have an issue and have to unload and reload on the side of the freeway not a pleasant trip back to St. GEORGE.
KEVIN BEveryone was great and so helpful. The location and units were clean and easily accessible! Thank you all for your help!
AELUJNNA S | First ImpressionsI used a 6x12 trailer, it pulled like a dream and was just perfect!
AMY CThey are all great and I use u - haul it’s convenient to me the price is fair.
RICHARD NYour employees are very friendly and helpful. Your facility is clean. The only thing I would change are the chairs that you have are very uncomfortable. It would be nice to have better chairs. Thank you for the great service and the excellent employees.
Ronald BDidn't get my first month free like advertised
Gina W | First ImpressionsThis location was my third stop to get the trailer. My situation was known. NO sorry, NO apologies, NO fees waived OR ANY OTHER compensation offered for the mismanagement of my rental NOT REMOTELY HAPPY WITH THE LACK OF CONCERN.
MICHAEL LVery good customer service.
CESAR RCould be cheaper
Andrea & | First ImpressionsThe person behind the desk was very helpful- I had a few questions for him and I didn’t get the feeling I was bugging him
Brett R | Overall ExperienceEverything went smoothly they awnsered all my questions and made the process very easy, I will definitely use Uhaul again
DANNIELLE TStaff was friendly. Got me in and out within minutes
ALDO LThe person who helped me attempted to give me a tow dolly that was not the one listed on the contract and was ultimately supposed to be sent in for service. I had to talk with the individual 3 time to get help in verifying the dolly, updating my contact with the correct info and ultimately getting the correct dolly.
WAYLAND PHelped with the return and made quick and seamless.
Justin HStaff at this location are always great, friendly and helpful. I believe their names are Russell and Breanna...
DAVID EI have moved in and out of Idaho a few times as well as around the Idaho Falls / Ammon area and I have always had excellent customer service as well as flexible and kind accommodations. My personal thanks to the UHAUL Ammon staff for giving me a unit close to the front and near to a bathroom when I pregnant.
Chelsea M | Overall ExperienceVery friendly and helpful!
JOE HGood location, friendly service. I was in and out all hooked up within 20 minutes. Return was just as easy. Less than 10 minutes
TERENCE TWhen i got the truck last minute, I was told that the gas tank was full, which it wasn't. I drove for a total of 5-6 miles and put in almost 16 dollars worth of gas.
JOSHUA KThroughout my experience renting storage space from U-Haul of Ammon I received courteous professional service from every person I encountered. From inquiry, to renting, to move out, whenever I had a question, I received quick friendly responses. I would highly recommend this facility and it's personnel.
Byron N | Overall ExperienceExcellent
AUDREY DBest U-Haul location I've ever been to and I have used U-Haul to move to several new homes over the last 30 years.
Doug LI was unable to log in with the app and had to contact customer service and use the website. Vehicle returned after hours.
DAVID NI really, really, really like U Haul. Great facilities Great Reps.
THOMAS J | Overall Experience3 time using facilities in last 2 weeks and all experiences have been excellent
MATTHEW DNothing. Everything was so streamlined and simple! Thank you 😊
MARY JFast, friendly, professional staff ☺️ highly recommend U-Haul in Ammon Idaho.
Jessica S | First ImpressionsGreat service from the owner. I will use this location again
MATTHEW DMy unit door wouldn’t stay up well, I had to keep holding it and putting it back up.
Stacy H | Overall ExperienceThe folks you work there are friendly, very helpful, fast and very, very courteous. Good personalities need more people like this. Thank you, Kevin.
Kevin H | Overall ExperienceService was prompt and professional. I was a transfer driver for U-Haul for years and know the varying degrees of professionalism having worked with many u-Haul locations, and this owner was on top of it
MATTHEW DThe only place we could return trailer in Blackfoot was closed on Sat. So we had to bring it back to Idaho Falls. That's ridiculous!
JO BRented an apliance dolly. Not maintained at all. Left side was missing the belt and consequently left gouges in my cement steps. Wheels were bound up and had a hard time turning even with no load.
STUART LThe truck ran rough. It at times appeared to have a hard time getting into gear. I reserved a 15' truck and received a call that evening stated they could not guarantee its availability at the requested time but, could guarantee a 20' truck. My concern was the cost of gas for the size difference. I was told it wouldn't be that much different. I was also not informed about the charge per mile until I came in to pick up the truck. It made quite a difference in the cost for me.
CINDY HEverything went great!
MEGAN CEvery time I went to acces my unit it had a lock on it placed by the location staff. It was always placed on my unit without reason and they had to go unlock it
Rebecca J | Overall ExperienceShe was prompt and very professional....
tom lReally awesome customer service
Sheryl TThank you for letting me store my stuff there. Everyone I talked with where kind and and curdious.
Dennis S | Overall ExperienceThe staff was very helpful and courteous. They answered all of our questions and took lots of time to help us.
DENNIS D | First ImpressionsGreat service by the staff, courteous and professional, prompt, equipment in good order and ready to go.
DAVID SThe inside of the truck cargo area was dirty and the overhead cab part was sticky. We didn't find out until after we put our boxes there and got sticky stuff on them. Other than that experience was really good, and we were able to do what we needed to do quickly.
CYNTHIA PThis is much better then most storage places in the area and the price was just right
Jonathan N | Online Move InThe safety chain was not tight enough and ended up dragging during my trip which damaged one of the chains. I also noticed a cord hanging down in front of the trailer. Evening thing else was great.
Kelly SGreat work, all went smooth and on time. Thank you!
ROGER SI was able to rent a truck and load from 2 storage units leaving one state to move into another state. The help from the staff was exceptional. Thank you for the no stress experience.
Brenda V | Overall ExperienceQuick rental set up and quick return check in.
Brenda VI really appreciated the clean, inside storage! My things after18 months were not very dusty. My daughter in law had her things in an outside storage unit for 2 months and everything was layered with dust. This UHaul in Ammon was easy to deal with! Thank you so much.
Marie B | Overall ExperienceYour app is slow and crashed halfway through, twice.
Heather MEasy access, liked that they had big carts for us to use. Very clean which I liked very much.
Leah B | Overall ExperienceCan't think of anything. The staff was very helpful, the rental cost was very reasonable, supplies we needed were available, & the move went smoothly. Thanks so much!
SILAS YThe tires were great condition, very reassuring.
DAVID GThanks Russell for all your help. Appreciated.
RICHARD ARussell was awesome he helped me so much. Well appreciate
ANNA LThe truck had previous damage to the cargo box on drivers side that should be repaired because if we had encountered any rain or precipitation the contents of our truck would have potentially gotten wet...you can see daylight from where this damage was when standing inside the cargo area of truck. Windshield wipers were totally useless and need replaced.
TIMOTHY PGreat experience. Easy to pick up and return
JONATHAN BEasy to sign up. Easy access. Climate control was working every time I was there. Clean space, well lit. Easy to close the rental when I no longer needed it.
Bryce C | Overall ExperienceGood job all people involved.
STEPHEN FThe option to not be able to add a photo from the photo library on the app was cumbersome. I think that it would be nice to not require it in the digital check-in or to make the software accepting the photo more robust.
DANIEL GI will highly recommend to others
Mark W | First ImpressionsLandon was super helpful and friendly made the process very easy.
ADRIEN CThe woman, I think it was Brianna, I worked with was amazing and literally made my day so much better with her attitude and helpfulness. Thank You!
Lora K | First ImpressionsVery fast and friendly.
CASEY PThe app worked to reserve the rental. It was worthless to check out or check in. Definitely the app needs improvement. The local employees were great!
LEE NOur rep was great and very helpful.
POLLY M | First ImpressionsWindows were very dirty inside and outside but after cleaning all was well.
Jeri PThe staff are very friendly and very informative. Listened to all my questions and concerns, and helped me a lot in my decisions.
Connie M | First ImpressionsI like this location.
ROGER VThe young lady that took charge of the check-in and hooking up the trailer was extremely knowledgeable and efficient. Very pleasant person. Thank you.
RICHARD TReviews from the web 5/5U-Haul · 1,125 votes Google review summary 5 4 3 2 1 3.6 (31) Reviews All rent7 Sort by Most relevant Newest Highest Lowest Ashley Arcy Chermak 8 reviews I rented 2 vehicles, on two separate days, in a 2-3 week span. It is mid summer, incredibly hot, and the first vehicle they lent me had no AC. Later they told me that it had had several work order tickets, and they knew it had trouble, but … More Ken Hansen 4 reviews 4 months ago I always go here to get my propane tanks refilled and everybody is always so nice. Excellent customer service. Thank you. Marci Brubaker 1 review a year ago Amazing service! The manager really helped us out! He got us the part we needed. Then he gave us a recommendation of how to utilize it. When he later came outside and saw that we were still working on the problem he helped trouble shoot it without us asking. Atom Watts Local Guide·17 reviews·34 photos a year ago Russel and Brianna are top notch! They've been so helpful and considerate, I wouldn't rent a unit anywhere else! Highly recommend. Nice units too! Rebecca Strange Local Guide·52 reviews·82 photos a year ago Brianne and Russell are amazing!! Russell understood my emergency and handled my sudden need to move my reservation from a week away to immediately! Brianne was kind and understanding when my rental ran over. I would recommend them a million times over. Kyle Hatton 10 reviews·1 photo a year ago Brianna was super helpful. She definitely needs a raise made my whole moving experience extremely easy. I will definitely keep using this u-Haul!!! Jana Pedersen 5 reviews 3 years ago We had a great experience here! Kryslyn was so kind and helpful as we unloaded and packed everything into their storage units. Great customer service. Clean, well lit facilities. Would definitely use them again. Natasha Golightly Local Guide·28 reviews·3 photos 3 years ago Friendly employees. Put us in a real bind by not making our unit accessible after hours when we had rented a trailer from them too and they knew we were unloading that night. Customer service did an excellent job making things right. … More Katy Gildehaus 11 reviews 3 years ago Outstanding service! We called to make sure that there would be someone there for when we dropped off the trailer. Not only were they open until 7PM but we were met at the door as we walked in. Kryslyn gave us friendly service and she went out of her way to assist us. We will use their services again. Thank you Chris Hunt Local Guide·90 reviews·20 photos 3 years ago Ordered a storage locker and began the process of filling it as I was moving into a new place. They took my card information and we set up an autopay. A week after renting the space I showed up with a load, only to find a lock and a red tag … More 2 Trinitie Smith 5 reviews 3 years ago I reserved a unit, and when I went to check into it, their code system wasn’t working and they couldn’t figure out, so I had to go back the next day after waiting for 2 hours. Then they assigned me the wrong storage unit and had to fix it. … More 3 Celeste Parker Local Guide·58 reviews·196 photos 4 years ago We rented a trailer from them to go from Ammon to Rexburg and was told we could drop it off at at the Rexburg location with no extra cost. We ended up having extra charges added and was told that they needed it back at the Ammon location. … More 1 Michelle Winder Local Guide·101 reviews·44 photos 4 years ago Hailie and the team is the best. I have had 2 interactions with this store. They are friendly, efficient and offered insurance. You defiantly want to use this store for your next move!! 2 Larry Brittell Local Guide·50 reviews·4 photos 4 years ago They missed spelled my last name had a hard time doing after hour drop went in at 7 (when then open) to pick up my deposit and they dmwas not open hung out for 20 minutes with still no door opening. Used the other locations NOT this one people chieff5288 17 reviews 2 years ago Scheduled to pick up a trailer 3 weeks in advance. They could not handle that task so the closest they could do is 45min away, one way. Full price mind you. This company is an embarrassment. Josh Marlow Local Guide·39 reviews·23 photos a year ago Brianna was extremely helpful and very friendly, she is a very good worker Kevin Hoffman 61 reviews 4 years ago Good service but no picture on the van for me thanks. Seriously great place to rent. 1 Brittany Croft 14 reviews 4 years ago The manager is the rudest person I’ve ever met. I will never support this company. 2 Glen Huffaker Local Guide·41 reviews·153 photos 7 months ago Great service Bob Jones Local Guide·15 reviews·1 photo 3 years ago I can’t go any lower in my rating or I would. Horrible customer service! 2 Cass Mcafee 15 reviews·9 photos 2 years ago Horrible customer service ! Will never rent a unit again 1 John Fakeame 5 reviews 4 years ago Great place and good service from that Homer guy Cheryl Lee Pierce-Huffaker 5 reviews a year ago GREAT COFFEE!!! Deirdre Williams Local Guide·73 reviews 2 years ago Helpful people Ashley Arcy Chermak 8 reviews I rented 2 vehicles, on two separate days, in a 2-3 week span. It is mid summer, incredibly hot, and the first vehicle they lent me had no AC. Later they told me that it had had several work order tickets, and they knew it had trouble, but still let it to me. The second vehicle I rented did not have the amount of gas they had marked, and the gas gage in the vehicle looks nothing like the gas gage on their paper. Both were at the first line before Full, which on the paper means past 7/8s ish and on the vehicle means 3/4s. Due to the paper having poor print so the numbers cannot be read, I messed up and thought they would be reliable on knowing what their vehicle had as far as gas (as it should be checked each return). I only drove 9 miles, as verified by employee, and althought the gas gage did not budge from what I picked it up at, they still charged me $20 for two gallons of gas and said I should have double checked better. Additionally their car ports are both down (will be for over 5-7 weeks), so I was unable to transfer stuff in a temperature controlled environment, and it was not till I returned the vehicle that I was informed their is another car port around back if I need it in the future. Their storage unit space is fine, but I think for the rest of my moves I will be finding a different rental truck company.
Ashley cStaffing
Richard NPersonnel at pick up were friendly and personable.
Rick PJust wanna know how it’s possible to use 25 gallons of gas to go less than 100 miles? Either the gauge wasn’t accurate when I took off or that beast really burns a gallon for every 5 miles.
Rusty EThe drive in option to get close to the inside units was great, except 3 times in my 1.5 years there, the doors were out of order. Besides that, no problems.
Karen H | Overall ExperienceThe staff are great and very helpful!
Micahel L | Overall ExperienceStaff always professional and helpful.
Richard H | Overall ExperienceFast and easy and perfect location
Alan G | First ImpressionsI never had a storage like this one. It was the best experience ever. My stuff was safe & secured and I didn't stress over it. Thank you!
Caroline J | Overall ExperienceHave used you before. Only way to go !!!!!
Marlene J | First Impressions...
Joshua H | First ImpressionsTop notch storage facility and friendly staff!
Mark W | Overall ExperienceUpon entering, I was cheerfully greeted and welcomed to the facility. When I explained my needs, I was immediately offered what I had requested and given the option for additional services I might need, such as insurance. I never felt pressure or time constraint during the transaction. Complete satisfaction.
Byron N | First ImpressionsIt was very clean and easy to get your stuff and I love it since it was inside
Julie S | Overall ExperienceVery easy to rent. Very easy to locate our unit. Nice indoor unloading/ loading bay. Climate controlled and very clean. Unit was exactly what was advertised.
Michael B | Online Move InThanks!
Brian W | Overall ExperienceClosing at 6 sucks
Luke G | Overall ExperienceI only wish it would have been inside a fence!
Gerald R | Overall Experiencethe facility is spotlessly clean the staff is friendly and very professional- i i wish it were closer to me!
Samara K | Overall ExperienceI have been to 5 uhual’s in Idaho since I moved here from Oregon this is without a doubt the best one in the country. I have used them in Oregon, California and now Idaho. Call these guys first
Vernal H | First ImpressionsThe staff was great and very helpful.
Micahel L | First ImpressionsAll the staff there was awesome fast service. Got you in and out and on your way. Thank you so much Kevin.
Kevin H | Overall ExperienceI loved that my unit was indoors and easy access. I liked that the temp was comfortable so if I needed to go through my items I didn’t freeze or get over heated. Very nice facility and easy access.
Lora S | Overall ExperienceCouldn't get into the building. How to enter instructions were not clear. Another family was also trying to get in and working together we were not able to figure it out. Also I'm pretty sure the display on the key pad by the door is broken.
Kaydi B | Online Move InI’m disabled, I was hoping the unit would be closer to the offload door. It was on the other side of the building maybe in the future they could keep ones closer to the offloading door for disabled people overall, the experience was great. The workers were awesome. Thanks, Kevin.
Kevin H | Online Move InTop notch service. The people at this uhaul location are awesome!
Adam H | Overall ExperienceOne staff member was addresses with management at facility site.
Douglas L | Overall ExperienceAlways helpful. Genuinely nice people that obviously respect their positions and their clients. They make it easy as can be to get your moving done. Top notch, in my opinion.
Adam H | First ImpressionsThey do such a wonderful job at this facility!
Adam H | Overall ExperienceEfficient, professional, knowledgeable, friendly, accommodating, caring, flexible. This staff is super easy to work with. Russel and Brianna make sure I'm well taken care of. Id recommend uhaul in the old Kmart building, Ammon, Idaho.
Adam H | First ImpressionsI love the Storage element of this. Renting the truck was a nightmare. I ordered a truck from a U-Haul location close to my house, they then emailed and told me I needed to pick it up in a different city. I was supposed to drop it off at the storage facility– where I unloaded it – and they sent me a text saying I had to drop it off at a different place.
Stacy H | First ImpressionsI loved it was indoors and had bays you could drive in to. To unload or load. The people that worked their where very nice and friendly. I highly recommend
Joshua J | Overall ExperienceThis has been my best storage experience, in every way. The people are professional and friendly. The entire property is kept neat and clean. I am disabled, so they were sure to give me a unit very close to the door. And I love the unloading/loading bays. So convenient to be able to pull inside the garage, close the door, grab a cart they provide, and go about my business out of the weather. I would 100% refer everyone to use AMMON U=HAUL ON 17TH ST for all your storage needs.
Janette H | Overall ExperienceFriendly staff.
SALLY H | First ImpressionsBrianna and all her staff are above board.
Noel H | First ImpressionsThanks.
Brian W | First ImpressionsThe man at the desk was incredibly helpful, polite, and pleasant. It was the nicest customer service (and human) interaction I've had in a very long time! I am terrible with names and I feel so bad about it but maybe it was Russel?
Chelsea M | First ImpressionsThe staff were very friendly and helpful. I needed a unit very close to the door, as I have breathing issues and cannot move things far. They gave a unit inside, right near the door. They also provide several carts that will carry boxes, mattresses, or any large items right from my car to my unit, all while being enclosed in the drive in loading bay. I never have to deal with the weather conditions. The site itself is well maintained, and security cameras are everywhere. The keypad codes are great. If someone comes in and opens any door that isn't connected to the code, alarms go off and in just a minute or two, security is there. II WOULD DEFINITELY RECOMMEND USING AMMON UHAUL STORAGE FACILITY.
Janette H | First ImpressionsI appreciate the hand carts it really helps with getting the items to my unit.
Paul M | Online Move InThe personnel at his location have the personality of a wet toilet seat. There is an overweight male with redish brown hair and a beard that is completely useless as an employee. Almost to lazy to breath. I rented a truck and returned it right before quitting time and he wouldn't check it in. I guess to close to quitting time. Also, when I picked it up the truck was not in the staging area and he wouldn't go find the truck. I found it way up by the main road being used as a billboard. Sorry, but Penske has you beat in everyway. I will go with them in the future.
Jimmy D | Overall ExperienceNo complaints. Quick & easy.
Dustin F | Overall ExperienceThe entire staff at the Amman, ID, U-haul facility (I highlight Brianna in particular) were extremely personable and helpful. They provided me with the best possible storage units available, explained their procedures thoroughly and clearly, and were quick to offer positive suggestions when my circumstances changed. I won't hesitate to recommend not only the storage options U-haul provides, but to strongly suggest any friend or family member buy the high quality products on offer.
Bill K | Overall ExperienceAlways clean. Staff is always friendly and helpful. Great price and their moving carts were clean, close and always available .
SALLY H | Overall ExperienceWonderful experience. Used it for two years
Jeanne K | Overall ExperienceThis location and the folks working there are excellent.
Richard H | Overall ExperienceNo issues. Clean units. Easily accessible.
Zachary L | Overall ExperienceI rented a storage unit online late at night. I assume the unit was ready, but I ended up not needing it after all. I called and spoke to Russell and explained that we never even opened the unit. He was able to cancel/move out of the unit with ease. He asked if we had paid anything that would need to be returned to us, but due to renting a U-Haul truck, the first month was free anyway. All in all, 10 out of 10 stars! I recommend this location to everyone needed a truck.or storage.
Rebecca L | Online Move InBrianna runs an excellent location here. I have used this location many times.The service and employees here always knowledgeable and more than helpful. Thank you guys for all you do!
Daniel M | Overall ExperienceEveryone there is so wonderful! I had some pretty hard times during my rental terms. Thanks to the wonderful Brianna, I was able to save my belongings which included many, many precious memories.
REBECCA L | Overall ExperienceLove the staff, love the price, love the lighting, love the ability to unload indoors, love everything we have experienced thus far! Glad we found you!
David A | First ImpressionsThe lady who helped me, she went above and beyond for me. What very kind and professional. I will be back in future moves. She really helped me and made sure it worked out. It was smooth how she set up everything for me. This move as been a nightmare. She took so much stress off me.
Katherine C | First ImpressionsThe entire process was Excellent and a very easy process. The moving truck was clean, easy to drive, load and unload. The storage units were clean, clearly marked with easy access.
Robert G | Overall ExperienceWe had originally asked for another location. They would not open untill Monday and we would have no help to unload. We went on line and was able to get two units at this location. We tried to get permission to drop the trailer at the 17th Street site, but it said we had to take it to the closed Lincoln Road location by 6:30 PM on Sunday. The Lincoln Road location was horrible to try to leave a trailer at because there were only two car parking spaces. The asphalt, on the narrow drive, is caving away into a rock filled ditch making it very difficult to turn the vehicle and drop the trailer.
Richard H | Online Move InN/A
Brian D | First ImpressionsEverything from renting to leaving the unit was great!
Mathew K | Overall ExperienceRussell M. was very helpful and thorough during the check in process, really appreciated his help and patience with our questions
Katie V | Online Move InBrianna was great to work with. She took the time and had the patience to answer all my questions, and provided different options for my storage needs. With her help I was able to settle on just the right combination of storage units. I'm thoroughly satisfied with the service I received, and can highly recommend the Ammon U-Haul facility.
Bill K | First ImpressionsNobody gets a perfect score except for Jesus christ ok...the personal was as choosen...above average ok...
Jonathan B | First ImpressionsExcellent Customer Service! Very clean storage with a lock provided.
Robert G | Online Move InThe staff was awesome and very helpful with all of my questions. I also called to reserve it and the person at the call center was very helpful.
Mathew K | First ImpressionsRussell was extremely helpful and great to work with.
Jeff O | Online Move InBrianna, the manager, is just such a pleasure to work with! I had some extraordinary circumstances and they were handled with grace. I could not be any more pleased with my experience. I always recommend U-Haul. And their services
Adam H | Overall ExperienceThe staff went above and beyond to be helpful. It isn't always the norm to receive this level of customer service, and it sure was appreciated.
James L | First ImpressionsThank you for helping us with all of our questions- we were so tired after our trip. Also the opportunity for the month if storage after renting was awesome! Thank you
Lorna H | First ImpressionsVery pleased with the move in. I'm excited to get some stuff out of the apartment and make my wife happier.
david h | First ImpressionsThe staff where very accommodating and helpful. Very pleasant experience
David T | First ImpressionsI was impressed with the cleanliness of the entire building. Their security is excellent. I was called two different times when my lock had not secured, I appreciate the diligence of their security in checking for any problem..
Shirley L | Overall ExperienceSnow removal was an issue. Pulling a trailer into and out of facility was difficult.
Denise L | Overall ExperienceTL;DR Ask questions, be careful of Kryslyn. Ask for Mikayla, she rocks! Give her a raise!!! I initially came into the store in Ammon, ID on 2/6/23 with some general questions about our U-Boxes and getting a storage unit. I was told they had been delivered, but decided to hold off on getting a storage unit right then. Fast forward a week. My wife and I came in to get a storage unit and were assisted by Kryslyn. She seemed to be deep in thought looking at her computer screen trying to figure stuff out for us. After looking things over for a bit, she informed us that there was no option for a single 10x15 unit available but could do 2 separate units (a 5x10 and a 10x10) right next to each other. This was not an ideal solution, but seeing as this was the only option, we decided it would work. Kryslyn only charged us for only one disc lock even though we were getting two different units so that was nice! Then Kryslyn seemingly couldn’t confirm our U-Boxes had been delivered to the facility, when 2 managers earlier confirmed they had been delivered. This was slightly disconcerting, but I recognize information doesn’t always get relayed to everyone. To our delight Kryslyn wanted to personally put her eyes on the U-Boxes to confirm they were on-site! My wife and I wanted to come the following morning to start unloading the U-Boxes into our 2 units. Kryslyn said she’d call us if she could not find the U-Boxes, but not if they were in fact there at the facility. We asked Kryslyn to please call us no matter the result of her search for our own piece of mind. This seemingly wasn’t something Kryslyn was too keen on as she rolled her eyes at my request! My perception was that Kryslyn couldn’t be bothered to make a phone call to inform us that we would be all set for the following day. This really did not sit well with myself or my wife, but we got taken care of mostly, so who are we to really complain? We had not received a phone call by about 5:30pm that day so I decided to call the store and try and confirm things. I was never able to get the store on the phone; instead getting transferred to a call center. I finally gave up after getting rerouted to the call center 2 different times. Instead I would call in the morning bright and early when they opened at 7am. Once again, no store, only call center, TWICE! I decided to go to the store personally and try and see what was going on. I was greeted by Mikayla I had previously met at the store! It was during this visit she informed me she was the Assistant Manager! Mikayla promptly started digging into things. Mikayla was rightly surprised to see that we were sold the two different units when there was plenty of options available for a single 10x15 unit; also much closer to where the U-Boxes would be unloaded! Mikayla said it would be quick and easy to transfer. Mikayla then gave me the new contract to look over when she discovered I had paid for my first month (as one would expect!) when there was actually a promotion currently going for a free month. Mikayla promptly refunded my card for the free month. She waited for another employee to arrive then personally confirmed our U-Boxes being on site and called me personally to inform me as such. She deserves a raise!!! Thank you for your wonderful assistance Mikayla!!!
Kevin D | First ImpressionsThere was only one person in the office. She was pretty busy. I had to wait for a while, but it was so weird that she was very friendly and very professional was a big help.
Diane M | First ImpressionsThe Ammon U-Haul was awesome and the facility was very nice. I was asked to turn in my truck early on Sunday, which wasn’t a problem. UNTIL we went to the Grand Teton Storage and they were closed. I wasn’t given any info on where to park the truck. So…I called the Ammon U-Haul and explained to Nancy that maybe she could help. She apologized and said that she has never been there. She said that she would message them. At this moment I was hitting a wall due to driving 16 hours the day before, unloading some stuff at my new home and the rest to the storage unit. There were signs posted so I started to get on-line and go thru the return procedure. It had been snowing and I couldn’t really see anywhere to park so I parked the truck by the exit gate on the side. While this is all taking place there was a women looking out of her window next to the office that had a closed sign on. She let her dogs out and looked at me but never said a word. The door said Private so I didn’t want to bother her and she wasn’t very approachable either. She saw the U-Haul truck going around and then stopped in front of her door but didn’t say anything. While I was filing out the return on my phone in my car, she open her front door and wanted to know “What I was doing?” I explained I was told to drop off at this location and there is non signage of where to park a return truck??? She said to park it on the street so that’s what I did. She was not friendly at all! My experience from Arizona pick up and then storage drop off was great but the other location drop off was not pleasant. I was doing U-Haul a favor by turning it in early without any compensation offered and then it have it end like this.
LESLIE H | First ImpressionsThe staff is friendly and extremely helpful
Taylor H | Overall ExperienceIt's always so clean and the staff is very helpful
Cody L | Online Move InWe really enjoyed our experience. The facility was always clean, well maintained, secured, environmentally controlled and the staff was great.
Terry J | Overall ExperienceGood facility! Would use them again!
Glenna L | Overall ExperienceBrianna was great help, the first unit we were assigned was not free and this was a problem in the system. Brianna had a quick turnaround and got us into a new unit within minutes! She did a great job handling the situation and helping us out!
Delaney V | Online Move InStaff great, well maintained.
Lisa C | Overall ExperienceGreat customer service and care when handling disputes.
Robert A | Overall ExperienceAm very pleased with the whole storage facility and staff. Best UHaul storage facility I have ever used! I love the alarm system for the inside units!
Margo A | First ImpressionsExcellent indoor temperature controlled storage. They have special bays that you can back into to allow you to load/unload during bad weather. Highly recommended!
KENNETH B | Overall ExperienceThanks.
Levi V | Online Move InYour store is a Breath of Fresh Air in these times. No one seems to have to work so understaffing wastes my time. Not in you store, Everyone I worked with was just awesome and...thankfully, moving knowledgeable. I hope U-Haul on the other side of this move is at least half as good as your store! Kudos! Keep it up! Dennis & Connie Horvath
Dennis H | First ImpressionsThe two gentlemen who helped us were great! Thanks!
Chris L | First ImpressionsMikayla was very helpful and professional.
Richard H | First ImpressionsThe staff was friendly, professional, and very helpful. The facility was clean and met all my needs. Thank you for everything.
Kathy C | Overall ExperienceEveryone is very professional and kind. We are especially grateful for Brianna’s help!
JONATHAN T | Overall ExperienceAwesome 👍 always answer my questions and concerns.
Deborah B | First ImpressionsEasiest, fastest, great price, convenient!! Very satisfied!!
Yolanda B | Online Move InI rented the unit on Friday and went to rent the truck on Saturday and was told that I could get a month free storage. When we went to your location to buy $134 worth of boxes, I asked the guy working there if I could still get the free month, but he said I was too late. Wish I have known about the offer when reserving the unit...I knew I needed the truck and boxes from you. It was just disappointing.
STEPHEN P | Online Move InVery helpful and professional
Steve O | First ImpressionsKryslyn helped me every step of the way! From my moving to storage!
VERONICA G | Overall ExperienceVery friendly staff and the storage facility was the best I’ve ever seen anywhere. Super impressive.
Jarrelll C | Overall ExperienceMy experience was quite good and no significant complaints. There was an initial issue getting the right code assigned to me to disarm my alarm, which was a little annoying, but it was resolved quickly. The door nearest my unit was often not working which was also a little annoying. Overall, it was kept very clean and the facility was nice. Definitely were some rats/mice though.
Daniel B | Overall ExperienceThe code for our units were being denied. Called and talked to the front desk the first day. They said it just took time. The next day the code still didn’t work
Ronald S | First ImpressionsAll the members at this location were friendly, professional, and helpful. They helped me facilitate the moving process in an efficient and effective manner.
Ryan H | Overall ExperienceVery helpful and friendly. Facilities are very clean, well lit and feel very secure.
Lorin M | First ImpressionsGreat experience for my first time using a storage unit.
Kimberly A | Overall ExperienceThe way you key in is a little confusing, I was unable to disarm the alarm for the first maybe better posted instructions would be much more helpful. But that’s more so somethings I’ll just have to learn better. Nothing wrong on the companies fault
Kelli F | First ImpressionsIt was definitely not clear on where the unit was.
Rebecca W | Online Move InAfter a terrible experience with U-Haul in AZ where we moved from, everyone here with U-Haul in Ammon has been amazing - and we have had plenty of opportunities to interact with staff here. It has been spectacular every time. We will recommend to everyone we know now and in the future.
Erin S | First ImpressionsStaff is happy and treats you good
THOMAS J | First ImpressionsEverything went like clockwork. It was an easy process. From start to finish it was a great experience and very affordable. That was a major factor because I'm on a fixed income.
Susan C | First ImpressionsThe one that's running for an office got upset with me cuz I didn't know where to put my the number to get in so the alarm came on she was a little bit short with me
Lidia e | Overall ExperienceVery friendly, efficient, and helpful!!
Melissa L | First ImpressionsEasy access, clean and staff was knowledgeable and helpful.
Hodelia G | Overall ExperienceThe staff there are great people and the facility is clean and very nice
Jennifer H | Overall ExperienceSo glad we have an indoor facility in town.
Crystal A | Overall ExperienceGreat place. Awesome staff.
Trudy W | Overall ExperienceThe trip to U-Haul was fantastic awesome service more than excellent help and always enjoy doing when people know what they're doing and she did Brandy is fantastic
Linda R | First ImpressionsHad great help picking out an appropriate sized unit for our storage needs.
Trudy W | First ImpressionsAll employees were helpful. David at the Idaho Falls facility was especially kind and helpful. He carried my purchases to the car. Showed me where the recycle area was and helped with these ‘freebies’ also. He should get a raise. Barbara Hammer. The facility was clean and inviting
Barbara H | Overall ExperienceThe associates were very helpful with finding the best option for us!
Stephen Z | First ImpressionsHorrible
joshua m | Overall ExperienceVery helpful staff.
BRYANT P | Overall ExperienceI was shocked to be charged a $21 fuel surcharge on my rental, after driving a total of seven miles. The fuel gauge was at the exact same position when I picked up and returned the rental.
PETER P | First ImpressionsThe staff member who helped me wasn’t very helpful or clear on where to gain access to indoor storage. When I came in the afternoon to start putting my property in the unit, there was only one person working to cover all aspects of service. I had to hunt him down to get help in knowing how to access the building. When I got to my unit, there was a lock on it. I had to contact the staff member to have him remove the lock. Finally, there wasn’t a lock for me when the unit was opened, so I had to ask for one.
Irene P | First ImpressionsBryanna was very professional and supportive.
BRYANT P | First ImpressionsThe staff at the U-Haul was very knowledgeable and great at explaining all available services. The facility was well lit and secured. The drive in port at the Ammon location was very appreciated as it was rainy and cold. The carts provided to carry boxes and storage bins to the desired unit was very helpful. I personally felt the cost was well worth the services provided and everything was organized and clean. I would go back next time I need to store some items.
Angela J | Overall ExperienceKryslyn helped me so much! To find solutions for moving and storing my belongings.
VERONICA G | First ImpressionsI was able to access my unit easily and appreciated all their help with my rental and storage needs.
Athena S | Overall ExperienceVery nice, clean storage space. Good deal for your money, and I feel good leaving my things there.
sydnee c | First ImpressionsThe staff is made of teenage kids. I've had this storage unit for almost a year and everytime I've tried to call to make a payment they put me on hold for over 20 minutes. Then eventually it goes to voicemail, the voicemail says their closed, Hours before their online hours tell you. So if that happens on the day your payment is due it means you get a late charge... not $5 not 10% but a whooping $25. All because those kids refuse to answer the phone. So if you don't physically plan on walking into the building to pay your bill every month, expect a late fee charge. But even if you do, expect a bunch of kids who are just flirting with each other and treat you like your annoying them. Then if you call the cooperate office they just tell you to pay the bill online... Good luck figuring that out. In order to make an online account you need your account number, which if you don't keep your original rental agreement, then noone else apparently knows how to find it... Don't even try asking the teenagers, they have no clue. But yes it's clean and it appears to have plenty of cameras and anti-theft options. But it's your stuff and if you don't have the time to go in to the building every month to pay, or can't get someone to figure out how to sign you up for an online account. Then expect to overpay... ALOT!
Casey M | First ImpressionsNice setup. Love the carts and the drive in and unload option. Great utilization of space and clean straight isles. No concerns to report so far.
Angela J | First ImpressionsGreat customer service support!
Jacob S | Overall ExperienceTeam and management were excellent, fast and friendly. Facilities are top notch too. Thank you.
Steven W | First ImpressionsThe customer service getting started was some of the best I’ve ever had. So friendly and informative. The facility is nice and the carts there helped us a lot. We are very happy with our experience!
Elizabeth S | First ImpressionsI called this facility over a week in advance of our move. Yet when my son arrived with the truck, the office staff had no such reservation. This problem after the hours it took to solve a flat tire put my son way behind for the day. Not my best experience with Uhaul. Office staff worked out an acceptable arrangement.
Catherine P | First ImpressionsThe young lady at the desk was awfully rude , I don't helmeted her behavior was necessary. But moving I. Was very nice . Nice clean unit.
STEPHANIE M | First ImpressionsStraight forward process for renting storage and the uhaul.
Logan C | Overall ExperienceThe security keypads were confusing at first. Having to enter the security code on two different keypads is a bit inconvenient. If this is something that has to be done, the same setup that is on the outside also needs to be in the bay area. I do like that you guys have carts to help move stuff around and that you provide a bathroom.
Ryan B | Online Move InEveryone was very kind and helpful!
K H | First ImpressionsDakota is awesome! Definitely will recommend to others moving to Ammon!
Luping Y | First ImpressionsThe only issue we had was there was a lock on our unit that wasn't removed before we needed to access it.
Amber L | Overall ExperienceThere were some unfortunate technical issues with the facility entrance and the computer system. The staff was excellent.
Samuel M | Overall ExperienceGood service
kathleen s | First ImpressionsIt took 3 hours just get checked into the storage unit, causing my uhaul track to have to be checked out another day. The extra day was reimbursed, but not the extra miles it caused me to have to drive. Since it took so long to check in I had to come back the next day to check in. When I came back the next day, they did not even show me how to check in and out each time I need to enter the unit.
Trinitie S | Overall ExperienceGreat customer service. Easy access to storage unit.
Richard W | First ImpressionsThe staff could smile and be a little more excited to help. They all seem like they were up all night playing video games and are exhausted. But Other than that they were very friendly and knowledgable.
Bret D | Overall ExperienceWe enjoyed the use of the facility while we were in transition moving into our new home.
joshua b | Overall Experiencemy reservation wasn't working, Breanna was very helpful in getting it resolved.
JOHN W | First ImpressionsGreat people to work with very helpful and friendly each time I was into the office. The indoor storage unit was easy to get our large items in and always clean. I would definitely recommend and if I ever need a storage unit again I’ll definitely be back!
ceecee s | Overall ExperienceEveryone was very friendly. Refreshing to say the least
William O | First ImpressionsGreat location that was convenient to access.
Alan M | Overall ExperienceYour Manager is very good. However some of your crew that works there , need to be taught how to treat customers better.
phiilis h | Overall ExperienceThe unit was clean but there was a lock on the unit so I could not get in and there was not a lock inside was described. I had to go into the office and get an employee to open the unit and give me a lock. I didn't mind but it would have been nice if this was communicated so as to be expected. Also the process for using the code was not explained until I talked with the employee.
Alexander W | Online Move InExcellent experience. Friendly, efficient, and overall well-done.
Richard R | Overall Experiencethe staff (kristlyn ) explained everything so well, and helped me pick the right size we needed! she was awesome! thankyou!!
Bonnie T | First ImpressionsThe staff there exspecialy Haley Johnson why tried to say my check bounced put a lock on my door for over a month when I had to get the lady from st. Vincent DePaul to show proof the check was cashed the next day. The older workers are rude the younger ones are very helpfull
sandra l | Overall ExperienceClean, easy access
ceecee s | First ImpressionsThe manager was rude and quite nosey, some better customer service skills are definitely needed. Many times when I needed assistance, there was no employee present at the front desk, or anywhere in sight. The wait time for them to show up was ridiculous. Wouldn't recommend renting a unit from the Idaho falls store, on 17th Street.
Kylie S | Overall ExperienceNO doorbell so had to wait quite a while to find someone, they were in a truck cleaning. Otherwise great. I like the smaller carts, easier to move than other places. One employee was very helpful, unloaded my car and took to room and unloaded. Very friendly, big black guy (sorry, wish I got his name) but at least I could describe him.
Alona K | First ImpressionsHad to walk across the parking lot. I’m in a knee brace. Then wrong dolly. Had to go back and pick up the one I was supposed to have. (Flat furniture dolly). Then went to put things in Unit. Wrong name on key. Had to again walk into store to get right one. So inconvenient. I feel I shouldn’t have any charges for fuel also free second month
Jeanne K | First ImpressionsThe gal that helped me (I’m horrible with names) was very professional and friendly!
Jazmyn C | First ImpressionsWe appreciated the climate control and security the facility provided. We were able to access the storage unit during rainy weather without getting wet. Thank you.
richard w | Overall ExperienceOther than my storage unit was NOT CLEAN it is a great place.
Mark S | First ImpressionsThe complex is still being set up and construction is going on. This didn’t interfere with my use of the storage unit. I was pleased with the employees help and friendliness.
dennis c | Overall ExperienceReserved unit online for $39.95/Mo. 3 totes and a printer box 5X5 unit. Sent student to wrong size unit and now charging $54.95/Mo. and Student is in another state now and can't fix it. Poor management. Sad customer service from Hailie Johnson at this location. Tried to resolve over the phone, but she refused to be helpful!
kim p | First ImpressionsI’m he person who gave me my unit, gave me the one furthest from the door. With my back, 40% disabled veteran, it was awful and I still have furniture to drag all the way across that building
DEANNE S | First ImpressionsThey had the right equipment to help us with our move and made the move across country easy.
Jon I | Overall Experience