Customer Reviews for U-Haul Moving & Storage of Anchorage

Rating:

5.0

Excellent service

Rating:

1.0

Really the move out process destroyed the experience for me. Called on may 6th to end my rental was still charged for month even though that was the last day of the rental Then had to go online on the 7th to close out storage, finally after submitting a complaint on the 8th was told they were looking at unit to close it out only after charging me for another month. Would not use this site a gain

Rating:

5.0

I've used Uhaul many times over the last10 years for storing this from sall to 10×10, even a unit for my daughter in college, in Spokane WA and never had a issue, and always had extremely good service.

Rating:

3.0

Thanks for the help!

Rating:

5.0

All the staff af Old Seward location are friendly, knowledable & helpful.

Rating:

3.0

Truck was nearly empty (gas) nd filthy on the inside when we got it. I didn't want to review you but you sent me like four different notices about it.

Rating:

5.0

I can give a little tip, need to put a little oil to the straps of the dolly, because where a little oxide in it, making a little hard to pulling out , also a recognize the excellent service and kindness of Brooke the costumer service agent

Rating:

5.0

10/10 - the ultimate convenient way to kick out my ex. “Hey dickwad, I have 3 bedroom, 2 bath worth of shit in your house - good luck getting it all out!” ACTUALLY - with U-Haul’s 20’ or 26’, you too can kick a bitch out in less than 24 hours! 100/10 satisfied

Rating:

5.0

The front end of the truck was really loose or felt loose. I had to steer with the steering wheel turned to the left which obscured the dash board. It also tended to wander in ruts. The staff was great everyone I dealt with was proffesional and courteous. Overall great experience just check out that front end. Thank you

Rating:

5.0

They treat everyone well and go beyond to help people

Rating:

5.0

Windows on van really dirty so hard to see out of. But staff is super helpful at this locaiton

Rating:

4.0

Great experience - easy and hassle free.

Rating:

3.0

I asked for a receipt to show I’d returned the truck. I was told the receipt would be emailed to me after someone was available to check in the truck. Two people sitting there but they can’t check in the truck? I did receive an email later, but was uncomfortable leaving the location without having proof I’d turned it in.

Rating:

4.0

We couldn’t rent piano Dollie’s as they were out. We had to buy the cheap wooden ones.

Rating:

3.0

Trailer vibrated bad the whole time and was covered in oil.

Rating:

5.0

The staff was very helpful to me and other patrons. Thank you

Rating:

5.0

Daemon? morning guy, & Brooke, who checked me in were AWESOME!!

Rating:

3.0

#1 Can't recommend location because I don't live in Anchorage. #2 I was forced to take a truck bigger and more expensive than I reserved because Uhaul waited til the day before my pickup that I flew down from Fairbanks for to tell me the only truck available was a 100 mile round trip out of my way in Wasilla. #3 The truck i drove had terrible road and wind noise anytime I was at highway speeds which was the whole time between Anch & Fbnks. #4 The cab was clean but the box was not swept out.

Rating:

3.0

The truck cab smelled like cigarettes but the employees were quick to give it a wipe down with odor eliminating spray.

Rating:

5.0

Everything is good

Rating:

5.0

This location is great! Will probably always use this location to rent a U-Haul. Last week I scheduled a pick up from the Corbin St location and the truck assigned to me had a dead battery. Couldn’t get through to anyone in a timely manner so I had to cancel the appointment. I was very disappointed. Please make sure all the pick up locations check on their trucks to make sure that this doesn’t happen again to another customer

Rating:

5.0

It s the only location that actually is worth a damn in Alaska. All the other contractor locations are absolutely useless. I went to two other locations the morning i needed a Uhual. The first contractor over booked and didn't have a vehicle for me to rent. Also the contactless 24/7 nonsense wasn't working. The person I talked to at customer service told me I should wait for the strore to open (two Hours!!!). The second contractor I went to had a vehicle and the 24/7, but I never got approval. I uploaded my license and selfie 4 times! I gave up, went to the Old Seward location, low and behold, I talked to an actual human and was out the door with a rental in 5 minutes. I will never go anywhere else for a Uhaul.

Rating:

5.0

What great group of guys here!!!

Rating:

3.0

Prices kept raising in the 2.5 yrs I rented.

Rating:

2.0

The equipment was completely buried in snow the tech did not know how to hook it up

Rating:

3.0

We waited for over ONE HOUR to get our Uhaul because the computer system was down. I don't understand how there isn't a way to complete the reservation without the computer. The employee helping us stated that this is a regular issue...

Rating:

5.0

The 1st day, one trailer tire seized up. Roadside assistance was a great help and we ended up saving with the rental adjustments. Thank you, DaWayne Constantine

Rating:

5.0

Very helpful and friendly service. Kudos to the staff that helped us. I appreciate the way they helped my lady get what she needed. Thank you!!

Rating:

3.0

Please clean the inside of the vehicles between customers. My rental was nasty inside and when I told the counter person she came out with a rag and brush but did very little with it. I took the broom and swept the old food and debris out from the back of the van myself to keep my items clean during the move. It is also not right that you rent out a vehicle that is on Empty with the light on... luckily I made it to the gas station on the fumes but not knowing if I would was stressful.

Rating:

4.0

Recently there was an attempt to access my storage unit by drilling out my lock. I found two additional weird locks on my unit besides my drilled U-Haul lock. Even though there were cameras in the area no one at the facility knew about this. When I brought this to the staffs attention they did provide a replacement lock, we’re able to get the weird locks off, and made arrangements to get my damaged lock off as the key no longer worked.

Rating:

5.0

Very helpful and knew what he was doing. Thank you

Rating:

4.0

Another great experience with this location!

Rating:

5.0

No complaints. Only thing that could have been different is have a tow dolly at the boundary location. You guys were awesome regardless.

Rating:

5.0

Everyone from the woman at the counter to the gentleman that helped hook up the trailer were all very polite and courteous which made the experience good. The only issue I had was that the receiver on the trailer appeared to be quite lose as I drove down the road it rattled excessively which I mentioned when I returned trailer. Good job to all.

Rating:

4.0

Having the gas tank at very low can be problematic.

Rating:

3.0

Keep doing what y’all do.

Rating:

3.0

A lady staff member did t acknowledge my presence and her customer service was poor. The gas was 1/8th of a tank so pretty much almost on empty. When I returned the haul I let her know that I put more gas than they recommended because I didn't know how much gas I was going to use and I asked for a small discount. Her response we recommended only a quarter tank. Never again, that was the worst experience ever of all the times I've done business with them.

Rating:

5.0

The trailer was not super clean when I got it, but the staff was very nice. I cleaned all any way and returned it. I saw the same person at return and I want to say he was the best person I have ever met at UHaul. I will rent it again.

Rating:

5.0

Have the U-Haul ready to go.it wasn’t a big issue, just surprised me that I was given the keys and had to warm up the vehicle myself to defrost the front window and remove the full windshield cardboard advertisement board. Other than that, folks were very courteous / polite.

Rating:

5.0

Nothing, all went great. The app was'nt easy so I called instead. Smooth operation after that.

Rating:

5.0

The staff at the Old Seward Hwy in Anchorage are all AWESOME!! Thank you!!

Rating:

5.0

Other than the computer fouling up, rental and back on the road was flawless. Workers friendly, professional, and efficient. This has been my experience each time I’ve used this location. A happy camper here. Thanks.

Rating:

5.0

This was my first time using U-Haul for anything. The ONLY small complaint I have was that I had to spend 10 minutes cleaning out frozen mud in rails for the front ratchet straps so I could center them up with the tire. Other than that the trailer is awesome and the customer service was awesome! The whole pick up experience was smooth, quick and easy.

Rating:

5.0

Great customer service… polite and professional !

Rating:

5.0

They showed me the unit before I purchased it and showed me how to access my unit after my purchase . I loved the walk through tour . Super super super helpful . Walked out soo Incredibly Grateful . Thank you thank you

Rating:

2.0

I was incorrectly charged for gas after I returned the truck with the same level of gas when I collected the truck. The attendant said he could not reverse the charge and I had to call the manager. I called the manager and he said he’d look at the issue on Monday. Pretty disappointing service really for a national company.

Rating:

5.0

You guys have made it so much easier to rent a U-Haul it is super fast service I was very pleased with the front desk girl and how quick she got me in and out in less then 5 min

Rating:

5.0

If you want us to park our personal vehicles on the otherwise of the guardrail then cut away some guardrail for ease of access. The ice made it incredibly bad. Can do a lot better there.

Rating:

3.0

Be more upfront about general overall costs.

Rating:

5.0

Thanks

Rating:

5.0

The customer service agent i worked with was great. The one comment i have is about the truck i rented (license plate #AH63420). Seems like the transmission is needing servicing. Felt like it was slipping when shifting between 1st and 2nd gears

Rating:

5.0

Two wheel drive vans, should have snow tires if they’re being rented in Alaska.

Rating:

3.0

Car hauler was unsafe for use due to lights not functioning. Provide safety check of equipment prior to customer arrival.

Rating:

5.0

Very nice facility I needed short term service and got very good service.

Rating:

1.0

I had to wait an hour for them to install a new battery in the truck. When I drove it away, it had barely enough gas to make it to the nearest gas station.

Rating:

5.0

Make sure registration tags are current. The tags expired in June 2024 on the cargo trailer I rented.

Rating:

1.0

Overcharged

Rating:

5.0

Quick and amazing service, thanks so much!

Rating:

5.0

Thank you

Rating:

4.0

Excellent customer service.

Rating:

5.0

No access parking lot for customer vehicle

Rating:

5.0

Josh was amazing! It was a pleasant experience.

Rating:

5.0

good job!

Rating:

5.0

Clean, efficient vehicle. Exceptional customer service.

Rating:

5.0

Everything was quick and convenient for me. No recommendations ,

Rating:

5.0

NA Everybody was helpful & quickly serviced. Return was quick & ready. Thank you for servicer.

Rating:

5.0

Could be open longer for accessing the units.

Rating:

5.0

The van seats could have been vacuumed better.

Rating:

3.0

I didn't like the place because it was hard to bring in my stuff through the building to my storage unit. Very inconvenient.

Rating:

4.0

Thanks for your impressive service

Rating:

5.0

Great facility, little pricey but this is Alaska. Great customer service.

Rating:

4.0

One of your female staff members is absolutely beautiful hahaha. Also they are all polite and helpful!

Rating:

5.0

Fast, easy, efficient. .No wait. Good, warm and clean vehicle. No hassle!

Rating:

5.0

Thank you for your hassle free rental and return. McCann Plumbing & Heating Don

Rating:

4.0

The facility was nice and clean, and the staff was above average. I would say that the truck was in mediocre condition. The transmission was temperamental and did not generally shift well.

Rating:

5.0

My experience was great with both the staff and facility! Thanks!

Rating:

4.0

Everything was great besides the bathroom not always available specially when I needed it. I would say the bathroom was available only 60% of the time. Otherwise I would have gave 5 star.

Rating:

5.0

It went great. Just had to go to the office to get a lock when it was suppose to already be in the unit waiting.

Rating:

5.0

They were courteous, friendly, and considerate.

Rating:

3.0

I didn’t recommend UHaul storage because the unit didn’t have lights. We had to use our phones to see what we were doing.

Rating:

5.0

I HAD MANY YEARS OF SATISFACTION TY.

Rating:

5.0

Everything was so efficient from renting it out, to closing my contract. Quyana for everything. Your business will do well.

Rating:

1.0

The Security to your outside storage units is terrible and the assistance that’s needed from your customer service agents. They’re not allowed to leave their desk. They can’t assist you with anything outside of the desk. I just think that your Security should be warm up. I’ve had it change the locks and things have been broken into, while my stored at your facility, I had the worst time with that storage unit

Rating:

4.0

I thought the setting up process was FABULOUS. My gripe is that the hours were limited. I went yesterday at 8:30 a.m. and saw that it didn't open until 9:00. I came back at 9:00 and it still wasn't open Waited and eventually walked around to the office and the man said that he couldn't open it because he was helping other patrons in the office. I wasn't the only one waiting. It was only when the customer he was helping said he would wait that the man went and opened the storage doors. This happened at 9:30 a.m. It doesn't make sense that opening these doors isn't part of the early morning process. It didn't take him long at all to do it.

Rating:

3.0

The lights were out in front of our unit every time we visited. We used our phone lights the last time to see details inside the unit, but I did let the front desk know before and it wasn't fixed, so....

Rating:

5.0

A fantastic experience. Staff always friendly and helpful even when busy. Facility was always clean and organized.

Rating:

5.0

Little pricey but ol

Rating:

4.0

it would’ve been nice to be shown where my actual unit was it was very time-consuming and difficult to locate.

Rating:

5.0

Need 24/7 access, specifically for the outdoors person.

Rating:

5.0

Always a pleasure with Uhaul. I complains about a lot of things where ever I go be cause I expect to get even better for whatever I pay for and with Uhaul I have never been failed. Thank you.

Rating:

4.0

good, but good competitors out there

Rating:

5.0

I wish there was a light in my unit Was really dark. Was hard to move things in the dark. I'm in D021. Other than that everything was good The staff was friendly and helpful. Your employee Austin was very nice.

Rating:

4.0

There is some parts of cement that should be fixed that's all broken up. My family and I almost tripped and fell couple of times because of the broken cement. But u have excellent people with excellent customer service. Thank you for having Good people to make my experience alot easier for me.

Rating:

4.0

Lot is very crowded but everything else is good

Rating:

2.0

I made a reservation, and when I arrived the unit I had reserved was occupied. I was then upsold to a more expensive unit. I requested that because this was a mistake that was made by U-Haul that the price of my original reservation should be honored. The attendant said he would speak to his manager but I never heard anything back. When my bill came due after a month it was clear that I was not accommodated for the inconvenience of my reservation not being honored. I would not recommend this facility as it seems that they upsell people rather than honor reservations.

Rating:

5.0

You helped me in my journey of Fatherhood be an awesome dad to my daughter

Rating:

1.0

I wish I never went there, called there, or even thought about using their services! Worst customer service I have ever received. I'm worse off than l was, now I'm Broke, too, and they were horrible to deal with and nothing they said was True , or even happened the way they said it would. Biggest mistake contacting these folks for help!

Rating:

4.0

nice

Rating:

5.0

Everyone is always very helpful and nice!

Rating:

5.0

Keep doing what you’re doing.

Rating:

5.0

The Old Seward store had only 1 staff person. He was really great- but people had to wait excessively so he could handle it all.

Rating:

4.0

Jack was very kind, patient and helpful. Excellent customer service.

Rating:

4.0

I was informed of 24 hour access but upon speaking with management they informed me this wasn't a possibility. If access was granted it would be a convenaince

Rating:

5.0

I did find that the faciilty has a strong smell - like that of a chemical used to kill bugs. That is my one concern. The staff was very nice, calm, competent, efficient -- all the good things! This really making it a nice, easy experience. I was having a rushed, tough day but after leaving Uhaul and getting my storage unit I felt better. Thank you to the gentleman that helped me.

Rating:

3.0

An otherwise good experience was ruined by the crappy Wordlock that they sold me. Had to be cut off after one use.

Rating:

5.0

The prices are affordable and the ease of moving out is beyond 5 stars.

Rating:

5.0

Thank You!

Rating:

5.0

The owner checked me in and was very helpful. I moved to a larger unit when I moved out of this one.

Rating:

4.0

None

Rating:

5.0

Thank you!

Rating:

4.0

Thanks

Rating:

5.0

The staff here were fun and helpful and assisted us in getting what we actually needed. Great place.

Rating:

5.0

I liked having an indoor, heated storage unit.

Rating:

5.0

The staff at this location were extremely helpful.

Rating:

1.0

Reserved a storage unit, with credit card on file, and when I arrived for check in, it was not available. Travelled from NC to AK and was not able to store items as desired.

Rating:

5.0

My brief time utilizing your storage facility was flawless & I truly appreciate your awesome clean facilities & helpful staff *David-*Angelo*Kimberly &*Netta we’re A+ amazing & attentive with the abundance of mortals who utilize your faculties.!!! Hope they are appreciated by *ALL as we do not have near this caliber in Fbks. North Pole realm:-( Merci:-)

Rating:

5.0

I was wickedly happy with everything, the prices, the staff, the cleanliness. I love that they have a place others can put items (not trash and crap) that others could use. The only thing is the limited time entry. I feel it should be 24hrs access. They get 5 out of 4 stars

Rating:

4.0

David he works in Anchorage uhaul on Old Seward off of Tudor he was excellent Please make sure to commend him on customer service when ever I have interacted with him or spoke with himhe was knowledgeable and respectful informative. Really enjoyed his customer service . Rickie Thompson is may name just in case you need it .

Rating:

4.0

Indoor storage should be 24/7

Rating:

5.0

So kind, so easy work. Thank you for your help.

Rating:

5.0

I had a great storage experience for over two years.

Rating:

3.0

Security card reader very rarely worked properly. One more than 1 occasion I'd have to wait 10+ minutes for someone to be available to help check me out. Once I had to go find someone.

Rating:

3.0

All but one aspect of my rental was positive. That one aspect will keep me away. The ice on the ground around the security system for the rear storage building was extremely dangerous for my entire rental. EXTREMELY. On two occasions, I asked a staff member to clear it. I never saw any sign that ANY attempt was ever made. As a man of 57, I’m not looking to break an ankle just to access my storage unit. I’ll look elsewhere, and will encourage others to do likewise.

Rating:

4.0

Better help from company clearing snow for gaining access winter time

Rating:

5.0

It would be nice if indoor storage was 24/7

Rating:

5.0

Disappointing though with the seemingly *bait & switch of the add on $10 *access fee~~~~~mandatory specific *lock where numerous competitors are actually providing one*all ~~~~~ inclusive AND that *other U-Haul locations are actually ***honoring a minuscule 10% discount…. Yet this location did not?!!? Austin, Kimberly & Netta (sp.) were extremely helpful on both days, much appreciated! Wish we had this level of customer care & cleanliness in North Pole :-) **A+++. Awesomely done! Merci:-)

Rating:

4.0

I have no further comment.

Rating:

5.0

Fast and reliable

Rating:

2.0

The young man that helped me was very polite an smiled good sense of humor he was well dressed . Very fast getting the paperwork done he also walked me through how to sign in and out. When I asked him how to get to my storage unit he showed me an gave me a map that he made a line from point A to point B . With out showing any signs that I was taking up to much of his time. We need more young people just like him it would make customers wanna come back . Plus the customers would tell family an friends how well your employees served them.

Rating:

5.0

Utilizing the U-HAUL experience was about the only consistent professional help along the way. I had my final check out w Netta at front desk OLD Seward location and as with my check in with her, my check out was a nice and calm last chore/task in a very stressful unexpected situation. . I'd recommend this location to rely on and make your move less stressful!

Rating:

5.0

Rep was amazing and polite!

Rating:

5.0

Everyone of the staff were wonderful to us however, Gerald and Raymond deserve extra credit because they both went above and beyond to deliver exceptional customer service to us both. Thank you again!!!

Rating:

5.0

Every one was amazing!

Rating:

5.0

This facility is so nice and clean…the floors always make me feel good about the care you take of the building. My only negative comments are regarding being put “on hold” for over 10 minutes two times when I called recently to check out.

Rating:

3.0

My storage monthly bill is $189. The day of the due date of October 18th, U-HAUL was going to charge me $210. Originally when I started my storage back in March 2022 I was told and read I had a 3-5 grace period to pay or a late fee would be added. I was completely removing all my belongings the 18th and was told if I didn't remove by 7pm of the 18th I was going to be charged $210. How when it's only $189 and I also just made a $981 payment a week prior.

Rating:

1.0

I don’t know what is wrong with U-Haul. I’m not Janell and have tried repeatedly to get you to quit sending me emails to no avail. Hopefully now that Janell has moved her stuff out I’ll not be bothered by U-Haul anymore.

Rating:

2.0

Alan was awesome and super helpful, the only problem was that I was under the impression I would be able to access my unit until 10, but the unit I was given was only accessible until 7, causing me to miss a non refundable flight, otherwise it would have been a full 5 stars.

Rating:

2.0

Rent exorbitant, place dirty, staff unprofessional but nice.

Rating:

5.0

The young lady that helped us out went above and beyond to help us during the long time we spent there due to so many mixups prior to arriving. Never again will we rent at any location that’s not on old Seward.

Rating:

5.0

I came in crying and left smiling

Rating:

4.0

I was not told the location of the unit. Called number and got national who transferred me to local. From there all went smoothly.

Rating:

4.0

I have never experienced anything but great service from the U-Haul team no matter what location I visit.

Rating:

5.0

A little pricey, but great facility.

Rating:

5.0

I’ve had a storage unit in Anchorage for the past 10+ years and this facility and it’s staff have always been great to deal with. They respond quickly to any of my needs and have communicated well via phone and email. My rental experience here has been excellent and I’d highly recommend this facility!

Rating:

5.0

Worker had a very great customer service. He was the only one working and had a lot of customers but still remained calm and did a great job helping us. He definitely made the process easy for me.

Rating:

2.0

First off, my last name is wrong. He asked me 3 times AND it’s on my drivers license I gave him. The last name on the unit is nothing near my actual last name. Also, both Uhaul website and the papers I was given when I paid for the unit say access hours are until 10pm. We loaded up my car and got there at 7:30 to have it be closed. So the whole day was pointless because my husband leaves for the slope at 6am and is gone 2 weeks. That’s 2 weeks rent I could’ve saved because I cannot move it by myself. We had to come home and unload my car back into the house until he’s home.

Rating:

5.0

I have only set up the storage unit, I have not moved in yet. The UHaul staff are quick on their feet and are ready to give 100% while working. I like that.

Rating:

5.0

Thank you U-Haul I've been with U-Haul since 2006 16 years you kept my belongings safe and sound. THANK YOU

Rating:

2.0

I had paid for 24hr access. As I was hours from leaving the country and storing my entire household at the U-Haul location, my access card was not working after hours. The number for manager in charge - Bri -, no one answered for more than an hour and U-Haul customer service also was unable to reach her after many attempts. As a result, I could not miss my flight, and my unit was left open and a cart of my items left just inside the door. I had to conitnuously call the next morning (after flying out of Anchorage) to get someone to lock my unit. The valuable household items on the cart had disappeared. I was told that my account was not authorized for 24hr access, though my charges paid clearly showed that was paying for them. Additionally, as preparing to move my items in storage overseas, my colleague made attemtps to contact the same manager -Bri- via phone to arrange transfer into a U-Box, but was again unreachable. If a manager is going to be unavailable, there should be an alternate to cover responsibilities to support customers. When I move back to Anchorage, unfortuately, I will be chosing a different location for the storage of my items. It's too bad, as the facility and most of the staff are great, but the most important services and management responsible for providing them are lacking. My collegue who helped me, he provided similar feedback and will also have the same advice to others using that property location.

Rating:

5.0

Traci and her staff are very professional and focused outstanding on customer service

Rating:

5.0

Tracy did an excellent job of resolving g the change of a storage unit. Fast and excellent service. ALL staff members assisted in a safe manor. Thank you again.

Rating:

5.0

That staff at both the Old Seward and the Boundry Ave location are great and went above and beyond to assist me. Thank you all!

Rating:

5.0

Totally awesome experience with Traci and Kim helping me out

Rating:

1.0

Not enough staff had to wait a very long time then BBC decided to leave as I had another appointment came back later….there is always a long delay to get help at front desk. But I do keep coming back staff are friendly good service when they get time to help a customer.

Rating:

5.0

Very good customer service by Kim

Rating:

3.0

Disappointed in the lack of lighting inside the storage room. There was trouble with the locks for the outside doors… No one seemed to have a key to open the outside roll up door when I was trying to move my stuff out so I had to go to the set of doors to the left that didn’t have a smooth transition to the outside which made it hard with the carts.

Rating:

5.0

Good staff, excellent service and clean place. So amazing

Rating:

2.0

SAME MISTAKE IN BILLING 17 TIMES!! WATED MY TIME FOR MONTHS!!

Rating:

5.0

Never had a bad experience always love you guys at the old seward location

Rating:

5.0

Thank you for everything!

Rating:

5.0

Traci was so wonderful and sweet! She helped us get in our unit super last minute and made sure we had all the supplies we needed. She totally set us up for success and we couldn’t be more grateful!

Rating:

5.0

Huge improvement in the last few months.

Rating:

5.0

The customer service is excellent at this location. Tracie runs a tip too establishment and your company is lucky to have her A++++

Rating:

5.0

I’m uncertain if U-haul locations are independently owned. Nevertheless, this location is Top Notch. Management and staff is friendly and Professional. They are always ready to meet the customer’s needs. Thank you U-Haul.

Rating:

5.0

Customer service is excellent and the Hawaiian guy working there is an excellent guy asking if I needed any help at all. Very understanding about the situation I’m in. Thank you!

Rating:

5.0

Traci and her staff was very pleasant to work with and innovative in solving problems created by the national reservation system. I will recommend them to all I know. Cheers, Karl

Rating:

5.0

Online process was excellent. I received emails regarding access codes and times the facility was open. Then, got to the site with a friend to download a trailer full of belongings and the building and storage room I was assigned was not accessible when I arrived at 7:30 pm. The emails I received showed 24 hours access and another from 5 am to 10 pm. But, the building sign showed 7 am to 7 pm. I was frustrated that I couldn’t get after hour assistance as well. I had to take additional time off from work to download everything without assistance the next day. I do appreciate the young lady at the counter the next day however, she listened to my concerns and helped me extend the rental trailer that was due in that day and even got me a storage unit switched over to the building that was accessible to me after 7 pm. This really turned a difficult situation into a good outcome and showed me their customer service commitment. I am a person that expects businesses to practice what they preach in all aspects and will communicate any discrepancies to the highest levels of management. But, I will also give a positive response to good customer service assistance when It’s done. So, I personally want to thank this team at the front rental counter for the excellent experience after my frustration with the initial online and on-site move. Thank you for taking care of this once frustrated customer.

Rating:

5.0

Traci the manager is very professional, very courteous! Even when she is slammed busy she always greets with a smile. I come back to this facility because of the professional treatment. 5 Stars BIG ONES! She is an asset to your company!!

Rating:

4.0

The only thing I would have appreciated was an elevator or some type of lift to the second floor.

Rating:

5.0

Great job guys keep it up 👍🏼

Rating:

5.0

Exceptionally clean and secure.

Rating:

2.0

Staff were very kind and personable; however, the second floor of the storage facility is not ADA-accessible (there is no elevator, only stairs) and the only available storage unit in the size I needed was on the second floor. Because of mobility issues and lack of ADA access, it will take me multiple days to finish unloading my items into my unit. In addition, to unload or load items into/from the units you have to enter through the main store entrance and have staff accompany you to unlock side doors that access a narrow alley outside. Otherwise you’re forced to cart them through the main store area, which is difficult to maneuver a dolly or flat cart through, and through multiple card-keyed doors that you must register and unlock each time. To access the alley you must go in the main store and request that staff accompany you to unlock the outside access doors in an alley then walk back out to the front to drive your vehicle around to the alley. The alley is barely wide enough to accommodate a parked vehicle while allowing any others to pass yet it is the only exit for all vehicles being used to access the storage unit areas. Five stars for the employees (and it’s not their fault the building was built the way it was), one star for accessibility difficulties. Giving it an overall rating of “below average” as all other storage facilities I’ve ever been to are ADA-accessible and do not suffer from the complex vehicle access challenges this one has. I would have chosen a different facility but my U-pod is being shipped to and stored at this one and once it arrives I plan to the items from my storage unit into it. I didn’t want to be juggling storage at two different businesses.

Rating:

5.0

Awesome people, helpful and quick service.

Rating:

5.0

Theonlyissueispayingfortheirserviceitshouldbehalfpaycashandhalfoncreditcardpaywentnotallcashpaymentorallcreditcardpaymentitwasandstillisaissueandtheywerehavingissueswiththerecomputerprogramneedscleaningupwenttoslowneedstechnicalsupportneedsupdatedlosingcustomerscauseofcnmputerwaittime

Rating:

5.0

Kimberly is a wonderful sweet lady and was very helpful and saved my day with her wonderful customer service.

Rating:

5.0

International self storage on c str and international in Anchorage I feel the ones running it is who is trying to break in. It happened during day not at night they claimed Our stuff was safe but I wasn't taking chances. I got a unit at unhaul right away. Be warned it is not worth going any place else. Besides u-haul offers insurance. That alone is worth it to me. The woman who helped us was super awesome and showed us how to gain access and gave us a map. She totally rocks!!!!!!!!(

Rating:

3.0

The trucks were always parked in the way if you have a vehicle bigger than a car. Poor access due to parking truck in the way of customer traffic

Rating:

5.0

A

Rating:

5.0

Very helpful!

Rating:

5.0

The female at the counter was exceptional. She was courteous, helpful and professional! We appreciated her professionalism and service!!

Rating:

5.0

Storage experience was excellent. I appreciated the security protocols, and especially the climate and humidity controls since I stored art works as well as photos. I would encourage management to add desk personnel during hours of high customers numbers to reduce the line wait time. Overall, I will gladly return to U-Haul for self-storage and vehicle rental and enthusiastically recommend it to family and friends. Hi, Steve! Carrie

Rating:

5.0

Staff were patient and kind going above and beyond to help me after a family emergency. Thank you.

Rating:

2.0

I moved out properly and I was still charged rent the next month and even a late fee. I called this location and was never able to get a hold of anyone, and would have to wait literally hours on the general customer service line. It took three calls to the customer service line to resolve the issue--lors of wasted time.

Rating:

2.0

Customer service lacks. I needed help when I arrived. The person expected me to know what to do with my code. Then my code didn’t work so I was told to come back the next day if though I truck load of things. They could have opened the door and let me unload but didn’t.

Rating:

1.0

Code was wrong. I had to go in. Girl at the counter said my code would work. It did not. Came back a 2nd time and the code still did not work. I was then informed that access to storage on my side is only until 7 pm? I still don't know if that's true but the fact that there is confusion about whether or not I can get to my unit at the quote AND EMAILED time 5am to 10pm pisses me off. I will not be getting a 2nd month and I will move my business elsewhere. My code did not work so the girl gave me a new code. That one worked, but it should never have even been an issue. Get your crap together uhaul.

Rating:

1.0

Hi so I reserve a storage where I have an access for 24 hours and when I got there they didnt even know I had a storage unit reserved and on top of that i thought when u sign up reserve we get free automatic pad locks? I have to pay for the lock waited and greeted with unpleasant attitude but thats fine because it seems like the guy was having a bad day and hard day. So i was wondering if The one i signed up and reserved to have an access for 24hours is available because thats why i rented the uhaul so I can go back and fort. And I didn’t have the chance to look at my reservation space? So i would like to talk to the branch manager or the owner of the company because, likewise I had a long day but i dont be bringing that to work so If you have a chance my number is (907) 744-4292.. please give that or have the manager, owner call me. Thank you

Rating:

2.0

The staff & facility was great. The wait line was long. I wouldn’t recommend the storage for an upstairs unit since there is no elevator.

Rating:

4.0

The representative I originally began the application with forgot to add 24/7 access, but the manager was able to fix it--even very late into the evening.

Rating:

4.0

Store forgot to set my access to 24/7, but manager resolved.

Rating:

4.0

The only issue I had was having to put in access code to one side before I could use the access code machine that my building had across from eachother. Also, there was no lighting in unit, being it winter in AK most months out of the year' it was inconvenient.

Rating:

5.0

Ray was God Sent. I’ve been to this U-Haul location a few times and Ray has always been Professional, kind, and expeditious. I almost gave away and vintage bicycle due to a move and lack of space when Ray asked, do you need a rental unit? We recently had a bunch come available. His question was the answer I needed in the Fog of the stress of my Move. Thank you Ray for always being at your Best.

Rating:

3.0

The young man working the front desk lacks in customer service skills. I feel that he is not knowledgeable about the storage options and he did not provide clarity about location of the unit we rented and did not mention that uhaul had their own locks on the unit. The person that answered the phone when we realized we could not access the unit due to being locked, was very helpful and had someone come unlock the unit for us very quickly. Overall the Uhaul experience was great, with the exception of the young man at the desk, he may need more training on how to interact with customers. Thank you!

Rating:

2.0

If you want a square to put your belongings in, Uhaul has expensive rooms for that. If you want to wait forever in line, Uhaul knows how to waste your time. If you wanted to be offended, Uhaul hires the best customer service people for that. I’ll tell you, if I am providing you a good amount of money for a weak service, and your employees give me any attitude (hateful female I have encountered twice), or do not make me feel valued as a customer; I will create accounts around the web and make this review noticed. You want to waste my time, charge my card and hold my money, and then when I call to speak with the General Manager, Steve Womack doesn’t answer. What a disgrace to the Uhaul community. It is difficult to mess up a franchise, where all you have to do is support the business model and keep happy customers.

Rating:

5.0

Cade was especially helpful!

Rating:

1.0

Unsanitary, very uncomfortable and not well-maintained. The least favorite business location I’ve ever been to.

Rating:

2.0

My experience with Uhaul storage was perfect until the day I moved out. I had reserved a 10' truck to move out my belongings on the last day of my billing cycle. The reservation was for a return trip with a base cost of $19.99. When I arrived to pick up the truck, I was told by the Asst. Mgr there were no 10' trucks to rent, that Uhaul had overbooked. I was then told there was a 10' truck but it was only for one ways and it would be $118 and I'd have to drop it off at another Uhaul location. I was not going to pay $100 more for a truck especially b/c this was not my fault. Nor did I have the time to drop the truck off on the other side of town. I instead started unloading my storage with my car but because the location closes at 7 I had to return the next day to finish. The Asst Mngr said I wouldn't be charged for the next month since I was now on day 1 of the next billing cycle, but I was charged and had to speak with a Uhaul rep (Raymond - who was excellent!) about reversing the charges. I had to take off the 1/2 half of this day from work in order to empty the storage unit as well. Lastly, when I asked about the $50 guarantee that's posted on your wall behind the counter, I was told my reservation didn't qualify because of the overbooking. This makes no sense. I made a reservation - the reservation was not fulfilled. It caused me all sorts of trouble, but the guarantee isn't valid because you overbooked? I have worked as a Logisitics Manager the past decade and have both used Uhaul for personal moves as well as for work related moves. I'll be hesitant to put myself in the same position with the company going forward and will be looking at other options.

Rating:

5.0

Great staff. I appreciate the kindness and taking the time that answer my many questions. Thank you from a very satisfied customer.

Rating:

5.0

the front desk lady was extremely helpful and friendly.

Rating:

4.0

I have good good experience with those who have good customer services. Had hard time with one male person two years ago. After that had good experiences since, as long as I keep in contact with them.

Rating:

5.0

Your place is great and your employees are a wonderful asset to your company!!!!

Rating:

5.0

Customer Service, Raymond P , was Great! He was professional, friendly and personal. Raymond found what I needed and explained. He is an asset employee to your business at Uhaul!

Rating:

5.0

Great service.

Rating:

1.0

Was only one nice employee the entire time I had my storage unit there. Everyone else was rude and unpleasant I had move out because of customer service conflicts.

Rating:

4.0

No problems with facility or faculty. It would be nice if 'storage' was open 24/7.

Rating:

5.0

The first month was free, it was climate controlled, and great size for what I needed. Thank you for being in a good place for me!

Rating:

5.0

Really good service. I always use uhaul

Rating:

3.0

Make the storages accessible at all hours.

Rating:

5.0

They were very friendly and helpful.

Rating:

5.0

The girl at the counter was patient and very knowledgeable about all products and services. Very efficient and tried to go as quickly as she could, servicing the long line by herself.

Rating:

5.0

The U-Haul enployees are absolutely amazing! They are empathetic, understanding and so helpful! My items are 100% safe and secure here. I'll definitely continue to use the services at U-Haul again!

Rating:

5.0

Very nice, clean facility and a very helpful staff. I have used storage facilities in several states and locations over the years and this is the best I have ever seen.

Rating:

4.0

The storage unit grounds were a little tight to maneuver around. I’m sure a box truck wouldn’t have fit at my unit. The key card access didn’t work at first and had to be checked in manually.

Rating:

5.0

Excellent customer service

Rating:

2.0

When I signed up I had 24 hour access but wasn’t able to get inside I was also supposed to be set up on auto pay which never happened until I was charged a late fee. For $200 a month not worth it

Rating:

5.0

Wonderful customer service and help made this so easy

Rating:

1.0

Not everything was 100% poor, but hey, I can't fit a full description into 200 characters so the rating went down as I filled this out.

Rating:

4.0

Everything went great.. I hired some two guys to help with the move. The only negative is U-haul is a very busy place,,long line to get anything done!

Rating:

2.0

Past couple of months the doors opened by detecting my truck. Keypad NEVER used to access bldg. Unit was not individually monitored as stated, which is false advertising. Moved to a SECURE location.

Rating:

5.0

new to Anchorage ,thanks to everyone

Rating:

5.0

Great place and staff was always understanding

Rating:

2.0

Very poor customer service. Often the wait times were very long as well. I was going to write more in depth, but you have a character limit setup, which doesn’t really convey to me thatyouactuallycare

Rating:

5.0

Great all around

Rating:

5.0

Staff was quick to help resolve issues

Rating:

5.0

Thank you for your service!

Rating:

4.0

I have no complaints. My stuff was in this storage for about 2 years. I’m glad to have it all back now. The staff was always great and the facility always clean.

Rating:

5.0

Very pleased with the service I received. Will definitely recommend and use them again. Thank you!

Rating:

5.0

🤪🤔😬🤐

Rating:

5.0

The facility was clean and the service was excellent.

Rating:

5.0

Thank you

Rating:

1.0

Terrible access hours, rude staff, slippery floors, they sell the wrong locks. Never storing with Uhaul ever again. Will be sharing my experience with anyone interested in storage or moving.

Rating:

5.0

The employee who helped us was phenomenal. I felt like he went above and beyond to explain what was available and we appreciated the time he took to show us a plethora of different size storage unit.

Rating:

4.0