Customer service lacks. I needed help when I arrived. The person expected me to know what to do with my code. Then my code didn’t work so I was told to come back the next day if though I truck load of things. They could have opened the door and let me unload but didn’t.
Christie W. | Online Move InSelf Storage Units in Anchorage, AK, 99503
U-Haul Moving & Storage of Anchorage
4751 Old Seward Hwy
Anchorage,
AK
99503
(South of Tudor and north of International Airport Rd)
(South of Tudor and north of International Airport Rd)
Services at this Location:
Contact Us
4751 Old Seward HwyAnchorage, AK 99503
(South of Tudor and north of International Airport Rd)
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Storage Access
- Mon-Sun: 5 am - 10 pm
- Free towing inspection
- Propane pay at pump
Features Available at this Facility :
- No Deposit or Admin Fee
- Extended & 24-Hour Access
- Free Heated Storage
- Electronically Controlled Access
- Heated Slab for load and unloading
- Drive-Up Loading and Unloading
- Free Online Account Management
- 24-Hour Video Monitoring
- Move-In Trucks
- Free Use of Loading Carts
- Padlocks, Boxes, Packing Supplies
- SafeStor Protection
- Open 7 Days
- Clean - Dry - Secure
- Make Your Payment Online!
- Audio Monitoring
- Package Signing and Receiving
-
1 Month Free:
Ask about our 1 month free self-storage offer with a one way truck or trailer reservation! -
No Deposit Or Admin Fee:
No Deposit Required and $0.00 Admin Fee
There are no rooms available online at this time.
Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
-
1.6 miles from this location 1.6 mi
Diamond Self Storage - Anchorage Midtown
814 W Northern Lights Blvd
Anchorage, AK 99503 -
1.8 miles from this location 1.8 mi
Diamond Self Storage - Anchorage Airport
1840 W. International
Anchorage, AK 99502 -
2.0 miles from this location 2.0 mi
Diamond Self Storage - Anchorage
5401 Northwood Dr.
Anchorage, AK 99502 -
4.1 miles from this location 4.1 mi
Southside Storage
11260 Old Seward Hwy
(U-Haul Neighborhood Dealer)
Anchorage, AK 99515
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Customer did not leave a comment.
Rick W. | First Impressions- Rating:
- 1.0
Code was wrong. I had to go in. Girl at the counter said my code would work. It did not. Came back a 2nd time and the code still did not work. I was then informed that access to storage on my side is only until 7 pm? I still don't know if that's true but the fact that there is confusion about whether or not I can get to my unit at the quote AND EMAILED time 5am to 10pm pisses me off. I will not be getting a 2nd month and I will move my business elsewhere. My code did not work so the girl gave me a new code. That one worked, but it should never have even been an issue. Get your crap together uhaul.
Robert S. | Online Move In- Rating:
- 1.0
Hi so I reserve a storage where I have an access for 24 hours and when I got there they didnt even know I had a storage unit reserved and on top of that i thought when u sign up reserve we get free automatic pad locks? I have to pay for the lock waited and greeted with unpleasant attitude but thats fine because it seems like the guy was having a bad day and hard day. So i was wondering if The one i signed up and reserved to have an access for 24hours is available because thats why i rented the uhaul so I can go back and fort. And I didn’t have the chance to look at my reservation space? So i would like to talk to the branch manager or the owner of the company because, likewise I had a long day but i dont be bringing that to work so If you have a chance my number is (907) 744-4292.. please give that or have the manager, owner call me. Thank you
Nhel A. | First Impressions- Rating:
- 2.0
The staff & facility was great. The wait line was long. I wouldn’t recommend the storage for an upstairs unit since there is no elevator.
MARY C. | First Impressions- Rating:
- 4.0
The representative I originally began the application with forgot to add 24/7 access, but the manager was able to fix it--even very late into the evening.
Andrew T. | Online Move In- Rating:
- 4.0
Store forgot to set my access to 24/7, but manager resolved.
Andrew T. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kerry T. | Overall Experience- Rating:
- 4.0
The only issue I had was having to put in access code to one side before I could use the access code machine that my building had across from eachother. Also, there was no lighting in unit, being it winter in AK most months out of the year' it was inconvenient.
Valerie J. | First Impressions- Rating:
- 5.0
Ray was God Sent. I’ve been to this U-Haul location a few times and Ray has always been Professional, kind, and expeditious. I almost gave away and vintage bicycle due to a move and lack of space when Ray asked, do you need a rental unit? We recently had a bunch come available. His question was the answer I needed in the Fog of the stress of my Move. Thank you Ray for always being at your Best.
Stacey T. | First Impressions- Rating:
- 3.0
The young man working the front desk lacks in customer service skills. I feel that he is not knowledgeable about the storage options and he did not provide clarity about location of the unit we rented and did not mention that uhaul had their own locks on the unit. The person that answered the phone when we realized we could not access the unit due to being locked, was very helpful and had someone come unlock the unit for us very quickly. Overall the Uhaul experience was great, with the exception of the young man at the desk, he may need more training on how to interact with customers. Thank you!
Jose M. | First Impressions- Rating:
- 2.0
If you want a square to put your belongings in, Uhaul has expensive rooms for that. If you want to wait forever in line, Uhaul knows how to waste your time. If you wanted to be offended, Uhaul hires the best customer service people for that. I’ll tell you, if I am providing you a good amount of money for a weak service, and your employees give me any attitude (hateful female I have encountered twice), or do not make me feel valued as a customer; I will create accounts around the web and make this review noticed. You want to waste my time, charge my card and hold my money, and then when I call to speak with the General Manager, Steve Womack doesn’t answer. What a disgrace to the Uhaul community. It is difficult to mess up a franchise, where all you have to do is support the business model and keep happy customers.
justin b. | Overall Experience- Rating:
- 5.0
Cade was especially helpful!
Kristen U. | Overall Experience- Rating:
- 1.0
Unsanitary, very uncomfortable and not well-maintained. The least favorite business location I’ve ever been to.
victoria p. | First Impressions- Rating:
- 2.0
My experience with Uhaul storage was perfect until the day I moved out. I had reserved a 10' truck to move out my belongings on the last day of my billing cycle. The reservation was for a return trip with a base cost of $19.99. When I arrived to pick up the truck, I was told by the Asst. Mgr there were no 10' trucks to rent, that Uhaul had overbooked. I was then told there was a 10' truck but it was only for one ways and it would be $118 and I'd have to drop it off at another Uhaul location. I was not going to pay $100 more for a truck especially b/c this was not my fault. Nor did I have the time to drop the truck off on the other side of town. I instead started unloading my storage with my car but because the location closes at 7 I had to return the next day to finish. The Asst Mngr said I wouldn't be charged for the next month since I was now on day 1 of the next billing cycle, but I was charged and had to speak with a Uhaul rep (Raymond - who was excellent!) about reversing the charges. I had to take off the 1/2 half of this day from work in order to empty the storage unit as well. Lastly, when I asked about the $50 guarantee that's posted on your wall behind the counter, I was told my reservation didn't qualify because of the overbooking. This makes no sense. I made a reservation - the reservation was not fulfilled. It caused me all sorts of trouble, but the guarantee isn't valid because you overbooked? I have worked as a Logisitics Manager the past decade and have both used Uhaul for personal moves as well as for work related moves. I'll be hesitant to put myself in the same position with the company going forward and will be looking at other options.
Jeff F. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Angus K. | First Impressions- Rating:
- 5.0
Great staff. I appreciate the kindness and taking the time that answer my many questions. Thank you from a very satisfied customer.
Hilary T. | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James T. | First Impressions- Rating:
- 5.0
the front desk lady was extremely helpful and friendly.
peter y. | First Impressions- Rating:
- 4.0
I have good good experience with those who have good customer services. Had hard time with one male person two years ago. After that had good experiences since, as long as I keep in contact with them.
Teresa C. | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
benjamin h. | Overall Experience- Rating:
- 5.0
Your place is great and your employees are a wonderful asset to your company!!!!
KRISTINE D. | Overall Experience- Rating:
- 5.0
Customer Service, Raymond P , was Great! He was professional, friendly and personal. Raymond found what I needed and explained. He is an asset employee to your business at Uhaul!
KRISTINE D. | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Stephen M. | Overall Experience- Rating:
- 5.0
Great service.
Joshua E. | First Impressions