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Myles A | Overall ExperienceSelf Storage Units in Anchorage, AK, 99503
U-Haul Moving & Storage of Anchorage
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- 4.0 Average Customer Rating
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The sliding doors did not work to haul out large items
JACQUELINE N | Overall ExperienceSo I’ve been a customer for 9 years: 2017–2026. I’ll say that generally speaking, I’ve been treated professionally and with respect. Current manager is very respectful and you can tell he actually cares. Current employee that sits in the next stall over, rude and very disrespectful. When you all changed the security system sometime in the last couple of months, there was no notice and no instructions given. You all could’ve sent out an email or letter, the way you do every year when you raise your prices. In fact, you could’ve sent out a front/back letter and it would not have cost you a dime more to let your customers know that the system had changed, and how to access the buildings. In trying to figure it out, I recommend that you have written instructions that you can hand people. Or an email that you could literally email to someone in real time, giving them the instructions. Unfortunately, I was treated as if I was somehow the problem, and even when the rude guy went to the back of the building, he didn’t actually show me how to do it. I still had to figure it out even with him standing there. Suffice to say, the customer is not the problem. Nor should we be treated that way. Again, 2017–2026, the basic function of safe storage was fulfilled, and generally speaking when I had to interface with Front Desk staff, people have been helpful. You might want to take a look at this most recent incident and consider some customer service training.
Michael D | Overall ExperienceFound a better fit, move-out was very easy. I appreciate the staff, but the units themselves are a little dark and climbing stairs was not ideal, especially when I had some heavier items.
Anya D | Overall ExperienceI made the reservation and then changed the date, the unit got rented out and I was unable to get a unit of equal size. Is a well-secured facility, but not sure i would ever use again, a bit too expensive and they didn't show me the unit before the contract was signed.
Anya D | First ImpressionsThank you for your help.
Raymond E | Overall ExperienceI only stayed there for a month and like 14 days they wouldn’t give me half my rate back for only staying there for almost half of the month they were very rude as well.
Brady G | Overall ExperienceShe good
pele a | First ImpressionsThe staff were sweet and very helpfull
Aneda S | Overall ExperienceNo complaints other then the facility large door not being accessible with code was hard and made it difficult to move things after office hours but other then that helpful and understanding staff, great service over all pretty good
SOLCAIRIS B | Overall ExperienceMice or rats tore my pillow and blankets had to throw away. Pillow and blankets are not cheap
Gail S | Overall ExperienceI only had a few problems with the u-haul but they fixed the problems and they're a very good and very friendly thank you so much.
helen b | Overall ExperienceThank you so much
Faiatiga A | Overall ExperienceI would highly recommend the Uhaul on old seward anchorage AK over the one on Dimond BLVD anchorage ak , they were prompt and if with another customer they still recognized me and let me know they would be with me in a moment unlike the one on Dimond blvd had people waiting in line for awhile just talking away to someone on other things other than what the person was there for.
Christy C | Overall ExperienceMade moving better thank you
Gail S | First ImpressionsPeople living out of units un lite when office closed but still within access hours
Allen R | Overall Experience