Customer Reviews for U-Haul Moving & Storage of Archer Heights

1,006 reviews

4000 W 40th St   Chicago, IL 60632

(773) 521-1796

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 521-1796

4000 W 40th St
Chicago, IL 60632

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The van will be in Wednesday morning

WARREN C  |  First Impressions 
Rating:
5.0

Son siempre muy amables y siempre está muy limpio

griselda d  |  First Impressions 
Rating:
5.0

Thank you for your service 🙏

Jose C  |  First Impressions 
Rating:
1.0

Son unos rateros

Ramiro R  |  Overall Experience 
Rating:
5.0

Overall everything is well love the environment. The only downfall is we didn't have access to it 24/7 unless you paid more. But friendly and clean.

Ana V  |  Overall Experience 
Rating:
5.0

Amazing customer service! Easy Reserve & Go.

DIEGO H 
Rating:
5.0

Customer did not leave a comment.

RAFAEL O  |  Overall Experience 
Rating:
5.0

Clean van, friendly, helpful staff, and right off the express way!

RAUL V 
Rating:
3.0

Customer did not leave a comment.

NICHOLE R 
Rating:
5.0

I would to thank all the UHaul staff that assisted my family and I in the relocation process from Chicago to San Antonio Texas. The staff went above and beyond to make sure that we were safe to travel safely with our belongings. We are very grateful for everything and wish everyone the best. Thank you, thank you, thank you. Sincerely, Fernando Bahena Romero

FERNANDO B 
Rating:
3.0

Your computer system was down and delayed my quick seamless pickup... I was delayed over 30 minutes.

Mario M 
Rating:
5.0

Customer did not leave a comment.

briseidda g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE T 
Rating:
5.0

Customer did not leave a comment.

TULIO C 
Rating:
5.0

Joseph and everyone else did a great job.

ROLANDO R 
Rating:
5.0

Customer did not leave a comment.

GILBERTO D 
Rating:
5.0

Keep doing what you are doing good job

ELFEGO R 
Rating:
5.0

Nice personal

YANYBAY A 
Rating:
2.0

Customer did not leave a comment.

EDWIN S 
Rating:
5.0

Customer did not leave a comment.

Sostenes H 
Rating:
3.0

Better inspections because it had minor things going on and I didn’t notice till later and that’s bad

JOVANI V 
Rating:
4.0

Customer did not leave a comment.

Randall S 
Rating:
5.0

Customer did not leave a comment.

Sostenes H 
Rating:
5.0

Customer did not leave a comment.

JUANITA A 
Rating:
5.0

Customer did not leave a comment.

ANGELICA R 
Rating:
4.0

Customer did not leave a comment.

Santiago V 
Rating:
5.0

Customer did not leave a comment.

ANNA T 
Rating:
5.0

Customer did not leave a comment.

ROBERTO R 
Rating:
4.0

Customer did not leave a comment.

XACHARY W 
Rating:
5.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

Customer did not leave a comment.

ANTONIO L 
Rating:
5.0

Customer did not leave a comment.

JOSE M 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Very easy to retrieve the van keys easy instructions to follow i am very please with my experience

Mariateresa B 
Rating:
5.0

Customer did not leave a comment.

Irma Y  |  Overall Experience 
Rating:
5.0

Out of all uhaul locations I’ve been to this one had the best customer service

DANIEL S 
Rating:
5.0

Customer did not leave a comment.

ROMAN S 
Rating:
5.0

Customer did not leave a comment.

James B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALFREDO S 
Rating:
5.0

Customer did not leave a comment.

ANDREW L 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO C 
Rating:
5.0

Customer did not leave a comment.

Andrik M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

EDUARD M 
Rating:
5.0

Staff is amazing! Extremely helpful and courteous. I did notice water damage on some of my items but i ended up destroying them anyway (outdated documents), so no harm was really done. (Possible Roof damage?). Otherwise very happy with my experience.

Sonia a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KALMESHA J 
Rating:
5.0

Customer did not leave a comment.

LUIS M 
Rating:
5.0

Brand new truck. Was clean and drove great. Always great service. thanks dan simms

DANIEL S 
Rating:
5.0

All good. Keep same attitude towards customer service. Good job. Picking up another rental right now. Same location.

EDUARDO Z 
Rating:
5.0

Thanks help

GERMAN M 
Rating:
5.0

Customer did not leave a comment.

MARIO M 
Rating:
5.0

Customer did not leave a comment.

JOSE C 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON T 
Rating:
5.0

Customer did not leave a comment.

jesus m  |  Overall Experience 
Rating:
1.0

I am being charged double

VIRAJ P 
Rating:
5.0

Customer did not leave a comment.

PATRICK R 
Rating:
5.0

The service was excellent!!! Staff members were amazing. Maria kept me updated with the trucks that were available for me and honestly I was very satisfied overall. I do recommend this place because everyone here was very helpful to me! EVERYONE had a very AMAZING attitude !

JESUS M 
Rating:
5.0

Customer did not leave a comment.

CAROL C 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
4.0

Customer did not leave a comment.

RODOLFO S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOSTENES H 
Rating:
4.0

When I ordered the trailer, it was for pick up within 3 miles of my house. Instead, the contract was changed, and I was forced to pick up the trailer at the above location. There was nothing wrong with the location it was just very inconvenient for me, had to travel an extra hour to pick up the equipment.

Wayne M 
Rating:
5.0

In and out from pick up in 10 minutes

Adam p 
Rating:
5.0

All was great

BENJAMIN C 
Rating:
5.0

Customer did not leave a comment.

EDITH Q 
Rating:
5.0

This location is excellent, very good service and everything they offer is wonderful and the staff is very friendly

CESAR V 
Rating:
5.0

Customer did not leave a comment.

GENARO C 
Rating:
5.0

Customer did not leave a comment.

Gloria D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SOSTENES H 
Rating:
5.0

Customer did not leave a comment.

GEOVANNA L 
Rating:
5.0

Very Very Good

Luis P 
Rating:
5.0

Always their when I need em

ABRAHAM R 
Rating:
4.0

Customer did not leave a comment.

JODIE C 
Rating:
5.0

The lady who taking over the trailer was very helpful. Thank you. Taking over has been very quick.

MIROSLAV V 
Rating:
5.0

Customer did not leave a comment.

Leonard K 
Rating:
5.0

Todo excelente

BELRDO S 
Rating:
5.0

NICE GOOD

JUAN T 
Rating:
5.0

Customer did not leave a comment.

FRANKLYN F 
Rating:
5.0

Bryan at our drop off location (Archer Heights) was exceptionally helpful and responsive to our questions and we were grateful for his excellent service. Thank you Bryan!

Margaret M 
Rating:
5.0

Customer did not leave a comment.

FERNANDO P 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G 
Rating:
5.0

Customer did not leave a comment.

PETER U 
Rating:
4.0

U-Haul fees have increased to a ridiculous degree. $30 for insurance? Over $20 for other fees? What was a $19 can rental came out to $113. Ridiculous

ANA D 
Rating:
5.0

Customer did not leave a comment.

MARIUS V 
Rating:
5.0

Customer did not leave a comment.

HALEY R 
Rating:
5.0

Customer did not leave a comment.

GREGORY E 
Rating:
5.0

Have coffee

HUMBERTO P 
Rating:
5.0

Customer did not leave a comment.

Francisco G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl G 
Rating:
4.0

Customer did not leave a comment.

rodolfo t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN E 
Rating:
5.0

Customer did not leave a comment.

LUIS P 
Rating:
3.0

Customer did not leave a comment.

LOLITA C 
Rating:
4.0

Condition of the restroom 🚻

MAURICE W 
Rating:
5.0

Customer did not leave a comment.

ROBERTO R 
Rating:
5.0

The process was quick! Agent was courteous, professional and thorough explaining rental expectations and emailed paperwork which, was very convenient. Returning rental was a smooth transaction as well.

ELISSA T 
Rating:
5.0

Customer did not leave a comment.

DYANNE H 
Rating:
5.0

Customer did not leave a comment.

ROBIN S 
Rating:
5.0

Customer did not leave a comment.

JACEK P 
Rating:
5.0

Customer did not leave a comment.

ANGEL N 
Rating:
5.0

Make sure the vans are well fillet with gasoline

ADAN L 
Rating:
5.0

The staff was great especially Maria

Octavia M  |  Overall Experience 
Rating:
5.0

Customer service was FANTASTIC!

BRYAN T 
Rating:
5.0

Exelente

GENARO C 
Rating:
5.0

Customer did not leave a comment.

MIGUEL H 
Rating:
5.0

Customer service was very good at both locations, even arriving about 15 minutes after closing at the drop-off location. I was quite impressed.

Mark A 
Rating:
5.0

Customer did not leave a comment.

Sostenes H 
Rating:
5.0

Easy pick up and return.

GEORGE H 
Rating:
3.0

Good location. I was just not expecting to have to travel this far to this location for the drop off

Thomas M 
Rating:
5.0

Customer did not leave a comment.

William T 
Rating:
1.0

I used this location back to back days in which both experiences felt rushed. I purchased a plastic seat cover in which upon my return the associate attempted to run transaction under the drop off tent. If it wasn’t for requesting for a paper copy for reason like now that I never received a refund of the purchase I made on the plastic cover. The second day which was Saturday the lady checking in the at the tent told me I was good to go and once again requested a receipt and told me to go in the office. The 2 ladies chatting inside the office looked at me and told me they were busy to see the lady outside. I asked for a receipt one of the ladies said they ran out of ink. Ladies at this facility are not professional at all. I definitely will not be recommending this location. Also, I need a refund for the plastic cover that I no longer needed and left their

Steve H 
Rating:
5.0

They are very attentive and very kind. I one hundred percent recommend it.

Ricardo L 
Rating:
5.0

All is well . this location is doing a great job and the customer service was Superb!!!

rafael l 
Rating:
5.0

Customer did not leave a comment.

benito s 
Rating:
5.0

Customer did not leave a comment.

SARAH B 
Rating:
5.0

No improvements needed. Everything works fine.

DEMETRIS M 
Rating:
4.0

Customer did not leave a comment.

Anabel P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Viviana O  |  Online Move In 
Rating:
5.0

Your 4000 W 40th St facility in Chicago, IL is an excellent example to follow. Kudos to your following employees: Wendy, Luna but especially Maria Guadalupe Terán - Chavez who went above and beyond her scope of work. They will all be reason to use this facility in the near future. Keep up the GREAT WORK U-Haul!

teresa m  |  Overall Experience 
Rating:
4.0

Staff was always very helpful.

Blanca S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tomas C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert M  |  Overall Experience 
Rating:
5.0

Excelente sugar y muy limpio

Pedro h  |  First Impressions 
Rating:
5.0

Helpful

robert M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julieta P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANEICE R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARY L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE A  |  Overall Experience 
Rating:
5.0

Great service professional staff

luis d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delphine G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramiro R  |  Overall Experience 
Rating:
5.0

The staff is wonderful

Elizabeth T  |  Overall Experience 
Rating:
2.0

I ordered a u haul truck and a unit with a rep on the phone. When I got to this location (which was given to me by the rep), I was told that units are not rentable over the phone. There were no spots left except one too large for me (the rep on the phone told me they reserved a spot) I came from Wisconsin and I was stuck with the U haul truck for an extra 24 hours. I paid more than I ever intended. Thanks for that UHaul! Never again will I use your service.

Nicholas T  |  Overall Experience 
Rating:
5.0

The stuff members are excellent Mary’s,Wendy and lina are ver well communicative and professionals on his positions I will store again with this compi futurity if I had the opportunity

SAMUEL T  |  Overall Experience 
Rating:
5.0

I rented this storage for 3 years. Any time i will come to Chicago. Because i did moved to NY. With crazy schedules i was always able to find someone from staffing or the locker intercom to help. Everyone is super helpful . Any time. Thanks again

Judith L  |  Overall Experience 
Rating:
5.0

None

norma b  |  Overall Experience 
Rating:
2.0

The roof is leaking, the staff don't see it as a problem!

RADE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie S  |  First Impressions 
Rating:
4.0

I put 4 stars because it is room to improve.

AM&OR B  |  First Impressions 
Rating:
5.0

Looking for a long relationship with Uhaul Moving and Storage Archer Heights 👍🏽

Terrance P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIA R  |  Overall Experience 
Rating:
5.0

Getting the truck and storage was easy, fast & convenient. Tried to do it online but the size I wanted wasn’t shown as available & when I tried to call the hold time was up to 1.5 hrs. So went to the facility to get truck and add storage which I would’ve had to do anyway. Good rates. Good customer service from rep. And staff was helpful and knowledgeable.

Quana R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

saul t  |  Overall Experience 
Rating:
5.0

Gracias por su auuda y su cervicio exelente

Soledad C  |  Overall Experience 
Rating:
5.0

Excelente atención

laura v  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tommy m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maricela H  |  Overall Experience 
Rating:
5.0

Very helpful i needed a truck to rent and they were very nice and fast in finding me what i needed.

Angelica N  |  Overall Experience 
Rating:
5.0

Very helpful staff.

gregory d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith L  |  First Impressions 
Rating:
5.0

The attention and service was really good and the prizes are affordable. I'm very glad.

ROBERT C  |  First Impressions 
Rating:
5.0

Fue un buen servisio

Pedro R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAMON J  |  First Impressions 
Rating:
4.0

Gracias yo en personal es lo esperaba y sastifecho

javier r  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

vincenta M  |  Overall Experience 
Rating:
5.0

Una Oportunidad que Aprovechamos mi esposa y yo al enterarnos que es una buena opcion en nuestro momento de obtener ese beneficio de un mes gratis. Muchas gracias al la Compañía U-haul.com por su Servicio, atencion, amabilidad y respeto a nosotros como clientes.

ANGEL B  |  First Impressions 
Rating:
5.0

Wonderful, helpful staff!

Kathryn H  |  Overall Experience 
Rating:
3.0

Left because of rodents but Barry was great and worked to resolve the matter

tamela o  |  Overall Experience 
Rating:
5.0

Affordable prices, helpful and friendly staff. My experience went smooth and made my moving experience les stressful.

Lucia G  |  First Impressions 
Rating:
5.0

Excellent staff facility clean tour around facility feeling so welcome, no staff hanging around doing nothing, NO visible RODENT droppings plenty of friendly courteous staff all Over

Jason A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALTER H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

esmeralda m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose H  |  Overall Experience 
Rating:
5.0

Amazing experience, great staff and impressive facility!

MARIA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benito S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andres A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLo B  |  First Impressions 
Rating:
4.0

It was good.

Darhonda B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simon C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rodolfo s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C  |  Overall Experience 
Rating:
5.0

I hope this pandemic finish soon so I can work again so I can ret this storech again is vary helpful

Veronica G  |  Overall Experience 
Rating:
5.0

Staff was great and very helpful.

Bryant R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W  |  Overall Experience 
Rating:
5.0

I was so so impressed with the help and cleanness of the facility. Staff were very helpful and courteous and followed the guidelines for everyone's safety during this period of time that we are all going thru. Regards Carmen Moroney

carmen m  |  First Impressions 
Rating:
5.0

Maria was very helpful and great customer service!

manuel p  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Margarita v  |  Overall Experience 
Rating:
5.0

Great service, always clean and we'll lit.

Jorge C  |  Overall Experience 
Rating:
5.0

Excellent service

robert f  |  First Impressions 
Rating:
5.0

A little more pricey than competitors down the street, but the service was great & no gimmicks w price increases. Place itself is well maintained, clean & there's always dollies/hand trucks availabl

carlos T  |  First Impressions 
Rating:
5.0

This Uhaul location exceeded my expectations (compared to ones I have used in other cities). The staff were all very friendly and efficient. The facility itself is very clean, secure, and organized.

Michelle C  |  Overall Experience 
Rating:
5.0

The only improvement that I would suggest is to increase signage about what time the garage door locks for the night.

Jennifer A  |  Overall Experience 
Rating:
5.0

Great staff!

Shun S  |  Overall Experience 
Rating:
5.0

Very clean facility and the agent was very knowledgeable and very professional. Made me very comfortable would leaving my things there and I feel that they will be secure. Great job

NATIKA F  |  First Impressions 
Rating:
4.0

Prompt service. Good staff. Nice introduction. Hopefully the price won’t continue increasing like the rest especially the one I’m vacated.

POLICARPIO A  |  First Impressions 
Rating:
5.0

Very friendly made the whole process easy and answered all my questions. I even got a small tour around the storage which helped making the decision to get my storage at this location.

Angelica N  |  First Impressions 
Rating:
5.0

Muy limpio y personal amigable.

griselda d  |  Overall Experience 
Rating:
5.0

Staff was helpful and knowledgeable

CARLA G  |  First Impressions 
Rating:
5.0

The only place I would rent from.

Ayondela M  |  First Impressions 
Rating:
5.0

Always Outstanding customer service I wouldn’t go anywhere else

Ayondela M  |  First Impressions 
Rating:
5.0

Fantastic service

Joyce K  |  First Impressions 
Rating:
5.0

I was treated with respect, courtesy and if I need help in anything, I was assisted.

Graciela W  |  Overall Experience 
Rating:
5.0

all my question were answered, I was treated with respect and courtesy.

Graciela W  |  First Impressions 
Rating:
5.0

The staff was very helpful and professional! I definitely recommend visiting this location as previous U-Haul locations don't have this kind of professionalism.

nelson f  |  Overall Experience 
Rating:
2.0

They close 15 min prior to closing time. They don’t clean snow.

omar g  |  Overall Experience 
Rating:
3.0

Not up to the mark .

Naga V  |  Overall Experience 
Rating:
5.0

Sabertooth is better than wolverine!

Barnett T  |  Overall Experience 
Rating:
5.0

I really appreciate this service. It was very good and convenient. Thank you !

Jesus M  |  Overall Experience 
Rating:
5.0

Thanks for your help berry

Michael W  |  Overall Experience 
Rating:
4.0

I used the free month of storage included with a one-way rental. This worked out great for me.

Brian N  |  Overall Experience 
Rating:
2.0

Customer service is not as I expected. Experienced a lot of errors while there and resolutions were not as prompt as expected either. If they get better on it it will definitely attract more clients.

silvia v  |  Overall Experience 
Rating:
5.0

Management were superior. All personell efficient and courteous.

Maureen W  |  Overall Experience 
No reviews have been submitted for this location.
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