The van will be in Wednesday morning
WARREN C | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Archer Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Son siempre muy amables y siempre está muy limpio
griselda d | First ImpressionsThank you for your service 🙏
Jose C | First ImpressionsSon unos rateros
Ramiro R | Overall ExperienceOverall everything is well love the environment. The only downfall is we didn't have access to it 24/7 unless you paid more. But friendly and clean.
Ana V | Overall ExperienceAmazing customer service! Easy Reserve & Go.
DIEGO HClean van, friendly, helpful staff, and right off the express way!
RAUL VI would to thank all the UHaul staff that assisted my family and I in the relocation process from Chicago to San Antonio Texas. The staff went above and beyond to make sure that we were safe to travel safely with our belongings. We are very grateful for everything and wish everyone the best. Thank you, thank you, thank you. Sincerely, Fernando Bahena Romero
FERNANDO BYour computer system was down and delayed my quick seamless pickup... I was delayed over 30 minutes.
Mario MJoseph and everyone else did a great job.
ROLANDO RKeep doing what you are doing good job
ELFEGO RNice personal
YANYBAY ABetter inspections because it had minor things going on and I didn’t notice till later and that’s bad
JOVANI VVery easy to retrieve the van keys easy instructions to follow i am very please with my experience
Mariateresa BOut of all uhaul locations I’ve been to this one had the best customer service
DANIEL SStaff is amazing! Extremely helpful and courteous. I did notice water damage on some of my items but i ended up destroying them anyway (outdated documents), so no harm was really done. (Possible Roof damage?). Otherwise very happy with my experience.
Sonia a | Overall ExperienceBrand new truck. Was clean and drove great. Always great service. thanks dan simms
DANIEL SAll good. Keep same attitude towards customer service. Good job. Picking up another rental right now. Same location.
EDUARDO ZThanks help
GERMAN MI am being charged double
VIRAJ PThe service was excellent!!! Staff members were amazing. Maria kept me updated with the trucks that were available for me and honestly I was very satisfied overall. I do recommend this place because everyone here was very helpful to me! EVERYONE had a very AMAZING attitude !
JESUS MWhen I ordered the trailer, it was for pick up within 3 miles of my house. Instead, the contract was changed, and I was forced to pick up the trailer at the above location. There was nothing wrong with the location it was just very inconvenient for me, had to travel an extra hour to pick up the equipment.
Wayne MIn and out from pick up in 10 minutes
Adam pAll was great
BENJAMIN CThis location is excellent, very good service and everything they offer is wonderful and the staff is very friendly
CESAR VVery Very Good
Luis PAlways their when I need em
ABRAHAM RThe lady who taking over the trailer was very helpful. Thank you. Taking over has been very quick.
MIROSLAV VTodo excelente
BELRDO SNICE GOOD
JUAN TBryan at our drop off location (Archer Heights) was exceptionally helpful and responsive to our questions and we were grateful for his excellent service. Thank you Bryan!
Margaret MU-Haul fees have increased to a ridiculous degree. $30 for insurance? Over $20 for other fees? What was a $19 can rental came out to $113. Ridiculous
ANA DHave coffee
HUMBERTO PCondition of the restroom 🚻
MAURICE WThe process was quick! Agent was courteous, professional and thorough explaining rental expectations and emailed paperwork which, was very convenient. Returning rental was a smooth transaction as well.
ELISSA TMake sure the vans are well fillet with gasoline
ADAN LThe staff was great especially Maria
Octavia M | Overall ExperienceCustomer service was FANTASTIC!
BRYAN TExelente
GENARO CCustomer service was very good at both locations, even arriving about 15 minutes after closing at the drop-off location. I was quite impressed.
Mark AEasy pick up and return.
GEORGE HGood location. I was just not expecting to have to travel this far to this location for the drop off
Thomas MI used this location back to back days in which both experiences felt rushed. I purchased a plastic seat cover in which upon my return the associate attempted to run transaction under the drop off tent. If it wasn’t for requesting for a paper copy for reason like now that I never received a refund of the purchase I made on the plastic cover. The second day which was Saturday the lady checking in the at the tent told me I was good to go and once again requested a receipt and told me to go in the office. The 2 ladies chatting inside the office looked at me and told me they were busy to see the lady outside. I asked for a receipt one of the ladies said they ran out of ink. Ladies at this facility are not professional at all. I definitely will not be recommending this location. Also, I need a refund for the plastic cover that I no longer needed and left their
Steve HThey are very attentive and very kind. I one hundred percent recommend it.
Ricardo LAll is well . this location is doing a great job and the customer service was Superb!!!
rafael lNo improvements needed. Everything works fine.
DEMETRIS MYour 4000 W 40th St facility in Chicago, IL is an excellent example to follow. Kudos to your following employees: Wendy, Luna but especially Maria Guadalupe Terán - Chavez who went above and beyond her scope of work. They will all be reason to use this facility in the near future. Keep up the GREAT WORK U-Haul!
teresa m | Overall ExperienceStaff was always very helpful.
Blanca S | Overall ExperienceExcelente sugar y muy limpio
Pedro h | First ImpressionsHelpful
robert M | First ImpressionsGreat service professional staff
luis d | First ImpressionsThe staff is wonderful
Elizabeth T | Overall ExperienceI ordered a u haul truck and a unit with a rep on the phone. When I got to this location (which was given to me by the rep), I was told that units are not rentable over the phone. There were no spots left except one too large for me (the rep on the phone told me they reserved a spot) I came from Wisconsin and I was stuck with the U haul truck for an extra 24 hours. I paid more than I ever intended. Thanks for that UHaul! Never again will I use your service.
Nicholas T | Overall ExperienceThe stuff members are excellent Mary’s,Wendy and lina are ver well communicative and professionals on his positions I will store again with this compi futurity if I had the opportunity
SAMUEL T | Overall ExperienceI rented this storage for 3 years. Any time i will come to Chicago. Because i did moved to NY. With crazy schedules i was always able to find someone from staffing or the locker intercom to help. Everyone is super helpful . Any time. Thanks again
Judith L | Overall ExperienceNone
norma b | Overall ExperienceThe roof is leaking, the staff don't see it as a problem!
RADE S | Overall ExperienceI put 4 stars because it is room to improve.
AM&OR B | First ImpressionsLooking for a long relationship with Uhaul Moving and Storage Archer Heights 👍🏽
Terrance P | Online Move InGetting the truck and storage was easy, fast & convenient. Tried to do it online but the size I wanted wasn’t shown as available & when I tried to call the hold time was up to 1.5 hrs. So went to the facility to get truck and add storage which I would’ve had to do anyway. Good rates. Good customer service from rep. And staff was helpful and knowledgeable.
Quana R | First ImpressionsGracias por su auuda y su cervicio exelente
Soledad C | Overall ExperienceExcelente atención
laura v | First ImpressionsVery helpful i needed a truck to rent and they were very nice and fast in finding me what i needed.
Angelica N | Overall ExperienceVery helpful staff.
gregory d | Overall ExperienceThe attention and service was really good and the prizes are affordable. I'm very glad.
ROBERT C | First ImpressionsFue un buen servisio
Pedro R | Overall ExperienceGracias yo en personal es lo esperaba y sastifecho
javier r | First ImpressionsUna Oportunidad que Aprovechamos mi esposa y yo al enterarnos que es una buena opcion en nuestro momento de obtener ese beneficio de un mes gratis. Muchas gracias al la Compañía U-haul.com por su Servicio, atencion, amabilidad y respeto a nosotros como clientes.
ANGEL B | First ImpressionsWonderful, helpful staff!
Kathryn H | Overall ExperienceLeft because of rodents but Barry was great and worked to resolve the matter
tamela o | Overall ExperienceAffordable prices, helpful and friendly staff. My experience went smooth and made my moving experience les stressful.
Lucia G | First ImpressionsExcellent staff facility clean tour around facility feeling so welcome, no staff hanging around doing nothing, NO visible RODENT droppings plenty of friendly courteous staff all Over
Jason A | First ImpressionsAmazing experience, great staff and impressive facility!
MARIA S | First ImpressionsIt was good.
Darhonda B | First ImpressionsI hope this pandemic finish soon so I can work again so I can ret this storech again is vary helpful
Veronica G | Overall ExperienceStaff was great and very helpful.
Bryant R | Overall ExperienceI was so so impressed with the help and cleanness of the facility. Staff were very helpful and courteous and followed the guidelines for everyone's safety during this period of time that we are all going thru. Regards Carmen Moroney
carmen m | First ImpressionsMaria was very helpful and great customer service!
manuel p | First ImpressionsGreat service, always clean and we'll lit.
Jorge C | Overall ExperienceExcellent service
robert f | First ImpressionsA little more pricey than competitors down the street, but the service was great & no gimmicks w price increases. Place itself is well maintained, clean & there's always dollies/hand trucks availabl
carlos T | First ImpressionsThis Uhaul location exceeded my expectations (compared to ones I have used in other cities). The staff were all very friendly and efficient. The facility itself is very clean, secure, and organized.
Michelle C | Overall ExperienceThe only improvement that I would suggest is to increase signage about what time the garage door locks for the night.
Jennifer A | Overall ExperienceGreat staff!
Shun S | Overall ExperienceVery clean facility and the agent was very knowledgeable and very professional. Made me very comfortable would leaving my things there and I feel that they will be secure. Great job
NATIKA F | First ImpressionsPrompt service. Good staff. Nice introduction. Hopefully the price won’t continue increasing like the rest especially the one I’m vacated.
POLICARPIO A | First ImpressionsVery friendly made the whole process easy and answered all my questions. I even got a small tour around the storage which helped making the decision to get my storage at this location.
Angelica N | First ImpressionsMuy limpio y personal amigable.
griselda d | Overall ExperienceStaff was helpful and knowledgeable
CARLA G | First ImpressionsThe only place I would rent from.
Ayondela M | First ImpressionsAlways Outstanding customer service I wouldn’t go anywhere else
Ayondela M | First ImpressionsFantastic service
Joyce K | First ImpressionsI was treated with respect, courtesy and if I need help in anything, I was assisted.
Graciela W | Overall Experienceall my question were answered, I was treated with respect and courtesy.
Graciela W | First ImpressionsThe staff was very helpful and professional! I definitely recommend visiting this location as previous U-Haul locations don't have this kind of professionalism.
nelson f | Overall ExperienceThey close 15 min prior to closing time. They don’t clean snow.
omar g | Overall ExperienceNot up to the mark .
Naga V | Overall ExperienceSabertooth is better than wolverine!
Barnett T | Overall ExperienceI really appreciate this service. It was very good and convenient. Thank you !
Jesus M | Overall ExperienceThanks for your help berry
Michael W | Overall ExperienceI used the free month of storage included with a one-way rental. This worked out great for me.
Brian N | Overall ExperienceCustomer service is not as I expected. Experienced a lot of errors while there and resolutions were not as prompt as expected either. If they get better on it it will definitely attract more clients.
silvia v | Overall ExperienceManagement were superior. All personell efficient and courteous.
Maureen W | Overall Experience