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DAWN MCustomer Reviews for U-Haul Moving & Storage of Arrow Hart
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was simple. It was quick and easy. Again, the cost was far too high in my opinion.
RONALD RCommunication was a mess. Pick one method. I was getting calls emails texts and updates on the app all saying different stuff.
Olivia HThe facility is well maintained, clean, with a wonderful staff. Highly recommend this location.
Christopher T | Overall ExperienceThe staff at U Haul were very helpful and friendly.. made sure I got what I needed.. good experience
Robert B | First ImpressionsThe male staff member helping me was exceptional IB every regard. It’s a pleasure doing business with Brunswick UHaul. I had a wiring problem we handled professionally and patiently.
JON ADrop off tech checked me in promptly at 7 am.
Eric BTook 45 minutes to pick up the truck even though I had it scheduled
CAMERON KAmazing large location right off Rte 1; lots if inventory; speedy return. No improvement needed
Daniel DExtensive selection at this site. Close to where we were staying when we needed to tow our daughter's car home after graduation! Highly recommend UHaul and this location!!
Justin BThank you
DAVID CPickup driver in Maine was very nice and communicative. The drivers in Houston did not really communicate but got the job done quickly
Robert LCustomer counter was busy, and yet the staff was very friendly, helpful and moved the line through in a timely fashion. By far the most organized and cleanly U-Haul I have ever seen.
Paul C345$$$ dollars I had the truck 2 days and unlimited miles
Anthony CWas made to drive an HOUR out of town ($$$ Uber) to pick up my truck. Received a 20’ truck for a 1400 mile trip with a bad engine; had to find a new 20ft by myself only to discover a U-Haul with 20’ trucks available 15 mins from my place. Have not received a call back for the unpleasant ordeal.
AMY CTrailer was not ready. Then I was sent to back lot to find it. Trailer not there. Had to go back to counter twice. Redo paper work. Was sold a padlock that didn’t work. When I returned trailer I was held up why they checked lights and tire pressure - something they could have done after I left. In a word - disorganized.
PATRICK KNothing but change your location maybe! That spot is a little rough to find the entrance but having said that I found Ronnie a very helpful and patient person to help get me there.
KARL CMy reservation has not insurance. When I picked up, I did not have my paperwork, so I did not compare the price with the quoted price, and inadvertently signed for insurance. This was a blatent rip-off.
STEPHEN CCompetent service.
PETER RMy experience with U-Haul storage was good;; however the move with Painless Movers was problematic due to being over charged. The two young men who did the actual move were great and the move was done in two hours; but, I was charged for four hours and neither Painless Movers or U-Haul would correct this bad mistake. It is not good to be scammed.
Roben V | Overall ExperienceVery efficient customer service. Kept us constantly informed.
Veronica DGreat experience. When you need this type of service. These are the guys to go to. Cheers.
DAN LThe person in charge, Daniel, is outstanding. We have worked with him several times over the last six years, and he has always helpful and proactive about solving our problems. Even when the place is filled with folks frazzled from trying to deal with moving trucks, boxes, etc. he keeps his cool and sorts things out.
Melissa B | Overall ExperienceNot much of a wait time, got me in and out,, explained everything well and sent me on my way and the return went quickly and smoothly. Couldn’t ask for more. Thanks U-Haul !😃
GERALD YStreamline the U-Haul ap including remove the automatic selections of additional items. Worst ap I’ve ever used.
CHARLES RReally appreciate that they make used boxes available at no cost.
GARY PVery clean facility. Extremely friendly & helpful staff. TOP shelf organization!
ROBERT M | Overall ExperienceNothing. Great location & customer satisfaction
MARCEL CWhat an outstanding facility. Impeccable and perfectly organized. Dan and the team are memorably the best people around. Top notch customer service and excellent products and prices. We’ll be back. Thank you.
Mona L | Overall ExperienceHelpful, efficient and quick
MICHAEL VExceptional for the almost three years I was there for various triage reasons. Excellent access. Clean and available and organized. Helpful.
KATHLEEN T | Overall ExperienceHad a quick drop-off experience. No complaints
NICHOLAUS DDaniel, who I think is the owner of the franchise, was excellent. I've rented from him before, bought LP, used their storage facility, had work done on a hitch, and all the interactions have been very good.
WILLIAM KSo clean, organised and great customer service
ROCKAN AThe process was quick and easy. Don’t change a thing. Thank you!!
MARK ODid have one problem. When we came to pick up the 26 ft truck my husband had to go out into the back lot to find the truck and bring it up front of the store. I did not feel that was his job.
JOSEPH WI reserved a 10x10x12 unit online on Thursday (for Monday move in) and received both a text and email confirmation. Luckily, I live nearby and decided to go in person and doublecheck my reservation the Saturday before moving day. If I had not done that, the moving truck would have arrived with nowhere to put my mother's belongings. Someone had sold the unit that I had reserved. It took well over an hour, but the staff, (The manager, Don) was able to secure 3 smaller units and give me the first month free for the 3 units. Luckily I did not have any large items that needed storage, so it did work out for me. The staff in Brunswick was very helpful, but the system is terrible if they can sell a reserved unit. Until that is fixed, I have reservations about recommending anyone reserve storage at any UHaul online.
becky s | First ImpressionsService at the counter is very slow when Daniel is not there, like when he is at lunch or out in the parking lot. Daniel is excellent at helping with all aspects of service with the truck rental and storage locker.
ROBEN VSold us a UHaul lock for their UHaul truck which does not fit and can’t be used!,
Gary P30 minute wait time, the employee was ‘multitasking’ between two stations, wouldn’t take time to listen to my name and almost rented me someone else’s truck. Wasn’t focused/didn’t appear to actually verify my license. The other customer he was helping at the same time didn’t speak English as well and he didn’t take time to explain things. Equipment was brand new and worked well.
CAITLIN KExceptional staff. Warm, friendly and highly competent. I was highly impressed with their knowledge, both, fellows, of their work so we felt assured and relieved that our treasures would be safe, secure. Your protection system exceptional!
Johanna C | First ImpressionsDan and his crew were very understanding of our situation, having to store some furnishings after my mother's death. Dan found us a unit of appropriate size and helped us find movers to transport the furnishings to the facility. After a couple months, when we were ready to empty the storage room, two members of the crew helped us move items to our vehicle and moved other items to a "recycle" area to give away. All in all, the folks at Arrow Hart were kind, friendly, understanding, and caring. I highly recommend this facility.
DALE E | Overall ExperienceGood staff, clean, well lit.
JEANNETTE V | Overall ExperienceExcellent all around!!!
Kathleen B | Overall ExperienceThese guys are excellent to work with and very accommodating! I highly recommend them!
PATRICIA PMy experience was perfect. No suggestiins.
MARK WEverything was great!
BELINDA RGreat m/friendly customer service at This location . Highly organized
Ryan MNice clean modern 10' truck. Easy checkout and checkin. Nice guys.
DEREK WI learned to not rent any truck smaller than 15 feet, if I even might need a ramp:)
GENE BThank you for your assistance and consistency throughout are move
Venus GProcess of ordering and picking up and returning van was easy and timely. Thank you.
Michael GPlease, provide more tie down options in 5x8 utility trailer
ARUNAS BOnly one person working on a Saturday morning to process rentals. Plus the app does not work -
DEBORAH EEasy pick up and drop off of their 9’ cargo van. Thanks for great service.
Mary HFire the general manager Daniel. He’s very arrogant and unprofessional. Doesn’t like to do his job with a friendly manner.
CRESTEN FThe door in back of trunk would not work properly it sticks when opening and closing. Had to call road assistant. Door was really hard to open
TRACIE EThe van I rented had very poor tires for Maine. We get snow here. I was in a driveway with zero grade and struggled heavily to navigate it. Had to have friends push it out of the driveway.
CARL TNa
CARL WFantastic experience! I'm not sure what I was expecting when I rented these storage units initially but the results surpassed anything I could've imagined. Well done!
Brian V | Overall ExperienceDon't give someone a quote and then charge more
Anthony CSecond year I have used this facility. Thank you
Raul S | Overall ExperienceDan and his crew in Brunswick are great. They were thorough in explaining the facility and access. Access hours were clearly explained. Dan also found a moving crew for us to move my mother’s furnishings. The crew worked hard and did an excellent job of packing and loading/unloading. Overall, an excellent experience.
DALE E | First ImpressionsDaniel and staff are efficient, helpful, calm and knowledgeable. The facility is pristine! Great experience from start to finish.
June P | Overall ExperienceWhat a great company.. I loved all the help and folks were very helpful. Thanks for a great job done..
Kevin D | Online Move InNo 10X10 units were available, but we were able to fit our stuff in 2 5x10s.
BEVERLY G | Online Move InEverything was better than I expected. They even had a place to donate unwanted items. Or, if you found a donated item you could take it. Staff was friendly and helpful and the place was clean and well lit. I will definitely use this location again if I need storage.
CLEVE H | Overall ExperienceThanks
Justin G | Overall ExperienceThe storage rental process was easy and seamless. Communication with the site was excellent. The storage unit was clean and ready for move in as agreed to in the storage agreement. Checkout was straight forward.
Lyle M | Overall ExperienceThe staff was very friendly, and took the time to walk me to where my unit was and how/where to use the swipe card. Great service!!!
CLEVE H | First ImpressionsVery clean and well lite. Excellent facility.
JAMES F | Overall Experienceexcellent experience. Will use it again
Mark M | Overall ExperiencePlace was always very clean every visit my whole time I rented a unit.. Never had an issues with any of the help. They were always glad to lend a hand if needed. This facility is very well maintain and a wonderful job of making sure there was rodents in storage area.
Bill R | Overall ExperienceGreat facility at a fair price. Would recommend.
Samuel A | Overall ExperienceThe construction made my Unit Extremely far from any access points. I choose Uhaul because the previous summer for ease of access because I knew everything was ground floor and generally lots of entrances so most units are no more than a couple hundred feet from the nearest door. It was like a 2 minute walk each way to the unit which adds up when you are moving a lot of stuff.
Benjamin S | Overall ExperienceThe computer security system did not always work the door would be propped open. When we opened out storage unit the alarm would sound. It was very loud. This occurred for 2-4 months. No one ever came to confirm I’m the owner. When I inquired about this the staff said it’s been going on a long time and didn’t expect it to be fixed any time soon. Also I emptied out my units about two weeks prior to my anniversary date. When I came in to close my account. They informed me my account was closed when I emptied the unit. I was never notified this was happening.
Heidi C | Overall ExperienceI could have done without the chip my nails sexist comments The beeping thing at the doors 30-80 times while unloading is so unnerving I can’t even think while it’s happening Not having access all nite is not what I expected and the jokes vs answers I never should have rented at all Also the lights never turned on when I went in my aisle or unit being in the unit moving objects in the dark was ridiculous so overall I would not be back
Calin R | Overall ExperienceThe people on Cressey road are Amazing even the manger over there he’s the best the older guy with glasses thanks again for all u guys do best clean one to
Claire D | Overall ExperienceStaff is WONDERFUL. Dan has an amazing crew that takes pride in their work. Helpful • Friendly • Accomodating • Hospitable and it definitely shows. Thankful I’m storing at this location instead of other faulty foul storage facilities.
RA S | Overall ExperienceProfoundly Happy with this Facility & Company
Billy C | First ImpressionsVery impressed with the cleanliness of this 5 star 1st rate facility. Mr. Dan is a great leader and when I complimented the efficiency and quality of his U-Haul facility- He was very swift in crediting his team. He said he has a good team- and I agree. The bathrooms are as clean as my own at home. Far better experience than even some other U hauls offer. Let’s hope this continues. Wonderful Wünderbar!
RA S | First ImpressionsThe staff seemed always stressed out and over whelmed. When there was someone at the counter they where never to person who could help or had answer's. I guess there's like one or two people who have the answer's but their never available.
Shane R | Overall ExperienceGreat location. Staff and Dan are great.
Robert H | Overall ExperienceDan and his crew do and excellent job. So far I'm very happy moving from Florida to Maine and everything with u -haul has been great thanks Dan
Richard W | Overall ExperienceU haul needs a representative to show you how to use both key pads for check in and out, very confusing. The maps inside the building are old and incorrect so the unit doesn’t even show on the map. Hard to find the garage door due to all the construction and blocked off exits. No a fun experience at all!
mitchell s | Online Move InThanks to Dan for being so professional and taking such good care of the U-Haul facility. He works very hard and was very helpful in answering questions. See you again.
Oliver M | Overall ExperienceMy access code did not work on the exterior key pad to open the uhaul truck unloading zone. My unit was very clean and ready for moving in. Easy with moving things within the unit and lock was left in unit for our arrival.
Molly L | Online Move InOh my gosh - Both the facility and staff are absolutely * top * rate - Counting ourselves very fortunate to have it / them here in Brunswick = Many thanks to all !
Elizabeth M | Overall ExperienceThe facility offered student discount. The staff were very helpful explaining costs (no admin fee!) and security. Will be using this place again for the next few summers! Thank you for making this moving stress free!
Patricia C | First ImpressionsMy entire experience at this U-haul location was easy and pleasant. The facility was always clean, the staff was helpful when required. Would recommend, may return one day if a storage unit is required.
Amanda T | Overall ExperienceThe man at the desk had no clue what he was doing. We were there for over 50 minutes and had to have the boss come out several times.
Gayle S | First ImpressionsLoved the indoor storage facility.
Gary O | Online Move InMany thanks to all = Very happy to be able to use the facility ourselves . Every staff member met ( there were four, plus the cleaning staff ) were kind, helpful & very professional. Great team !
Elizabeth M | First ImpressionsThe facilty is nice… above average. The customer service is a big problem. Workers need training. I do understand that the whole world is short staffed but it was more than that. It made the experience very difficult. Extra long wait to speak to staff with no acknowledgement, poor verbal instruction, key card repeatedly did not work and workers clueless to help or even effectively communicate. When I vacated i told them before, talked to them during, and waited to speak directly to someone afterward to assure i was following requirements. Still i was called about a late payment the next month and no one seemed to know i had gone.
LAURI N | Overall ExperienceThanks to Daniel Fenohr who helped me numerous times throughout my rentals and storage. The rest of the crew I interacted with were great, as well.
MICAH G | Overall ExperienceI had my stuff here for over two years, very clean and well run facility. The staff is excellent, I’ve used their propane fill service, awesome. I used their trucks, their storage, off hours, middle of the day, at night…always safe and secure. We’ll managed place. Thanks.
Colin M | Overall ExperienceMy moving team, Midcoast Moving Solutions, did all the moving. Dan assisted them with the storage unit. I’ve yet to see the climate controlled unit. I know Midcoast Moving Solutions from Topsham do a lot of business at this facility and are very pleased with the management and maintenance.
Cheryl S | Online Move InHigh moisture in the building caused molding and mildew on a lot of my wooden items. Also random bird feathers were in my unit regularly. The few times I met the staff, Dan stood there and stared at me loading my items as if I was sealing them or living in the storage unit. Very odd interactions but at least the place was always lit and warm. The janitorial staff were always nice
Jordan F | Overall ExperienceThere was issues with the access to the building. The drive up to make the doors work wasn’t clear and there were no carts at the door nearest my unit so I had to park at the other end to have access to carts. Someone was there to help me get in and Otherwise everything was great.
Deborah A | Online Move InWonderful helpful folks.
Heidi C | Online Move InThe facility was super clean, modern, secure, and a pleasure to visit.
Linda W | Overall ExperienceGreat people and location!
Maynard S | Overall Experience.
Nicholas R | First ImpressionsLack of staff meant an inordinate amount of time waiting. But once staff helped they were knowledgeable and apologetic about our long wait.
Cheryl` P | First ImpressionsVery friendly and helpful.
Dawn O | First ImpressionsIt was the con of offering one month free rent then charging me for one way travel plus not reimbursed for days not used.
Nancy M | Overall Experiencevery nice staff that was willing to answer questions.
Raul S | Overall ExperienceWonderful place and everyone is so kind and helpful. Thank you!!
Deborah R | Overall ExperienceThe staff was super kind and helpful. The process to get the unit and to vacate it was smooth. Overall, it was a positive experience I will repeat if I ever need a storage space again.
JOSEFINE G | Overall ExperienceLove you guys
Christina B | Overall ExperienceThe only thing I can say is that when we had those severe heat and humidity for a couple weeks it caused my furniture to sweat and it created white mold all over it. Staff was amazing and helpful and the units were extremely clean. Thank you!
Don H | Overall ExperienceProfessional and personal!
kathleen B | First ImpressionsThe only things is maybe update the map of the building because my unit wasn’t on the map and I got lost several times trying to find it. But everything else was amazing.
Jesica W | Overall ExperienceMy only feedback is when I would be in my unit the motion lights didn’t stay on for too long. I’d have to head back out and wave my arms. Other than that a great experience!
brittany k | Overall ExperienceVery happy with the service
Dougles c | First ImpressionsDerrick was very helpful, efficient and straightforward.
Kira P | Overall ExperienceTHIS IS BY FAR THE NICEST U HAUL I HAVE USED. CLEAN EXTREMELY KIND STAFF & LOTS OF ROOM TO PARK INCLUDING LOADING INSIDE. THANK YOU JANET
janet c | Overall ExperienceSuper clean and safe facility and truest awesome customer service!
SALLY J | Online Move InThe lady helping us was extremely helpful
Steve G | First ImpressionsAll efforts were very much appreciated at this Arrow Hart office in Brunswick Maine. Thank you.
Valerie U | Overall ExperienceI haven't stored yet so I will have to com back to this question
Nova N | Online Move InGreat facility!
Ray V | Overall ExperienceThe brakes weren’t the best for sure and the tranny was sluggish when it was loaded.
Lorena R | First ImpressionsI made a reservation for May 1, 2023. I checked in on May 2 and learned that I had no reservation. Someone who change my reservation to April 30, so it was canceled before I even got there. There were no units available in the climate control area so I had to except an old truck body out in the yard to store my belongings and I am not very happy having been a previous customer. The manager Dan is overworked and understaffed, but tries very hard to keep the place afloat.
Dennis T | First ImpressionsThis facility and it’s personal check all the boxes: clean, secure, and accessible. Much appreciated.
Neal P | First ImpressionsOver a 3-year period occupied 4 locations within the building and one outside. Found counter people very friendly and helpful, offering assistance when needed. Very satisfied with service in what could have been a challenging experience.
MARY A | Overall ExperienceVery clean and well managed facility.
ELAINE P | Overall ExperienceDan was very helpful he made a difficult situation much less stressful than it could have been.
Julia H | Overall ExperienceVery helpful employees and super easy processes
rusty p | First ImpressionsEverything was great and moving out was so easy as well.
Sage N | Overall ExperienceI highly recommend this facility for storage needs or rentals. Very convenient when moving in/out.
Julie G | Overall ExperienceExcellent experience. Nice facility. Well run. Thank you. I highly recommend this facility.- C T - Harpswell
Christopher T | Overall ExperienceA wonderful moving and storage experience, thank you to the owners and staff for their hard work and expertise
Sarah D | Overall ExperienceDaniel was amazing and very thorough!
Stacey C | First ImpressionsThe rental truck, that I rented to move my belongings to the storage unit and to my new apartment was horrendous. It seemed very unreliable. I had to turn the vehicle on and off several times
Austyn C | First ImpressionsAs a former U-Haul employee, and sister to a current employee of 40+ yrs, it's nice to see that some quality and pride can remain in an ever challenging society/world. Mary Hynes
Mary H | Overall ExperienceMy daughter rented a storage locker during her time at college. We were very happy with the facilities. They were secure, well lighted and safe. Additionally, she had the ability to access them at her convenience through automated methods which was terrific. The facility also provided ample carts to help move belongings and wide car bays so that you could load and unload your vehicle inside and in a safe location protected from any weather. I would definitely recommend this facility!
Karen P | Overall ExperienceExpensive rate hikes every 5 months.l antiquated payment system
Justin W | Overall ExperienceExcellent facility, and every single person that works there could teach classes in customer service. They were all polite, professional, friendly and helpful all the time. Thank you!
Jacqueline H | Overall ExperienceBest U-Haul facility I have ever used. Thanks for your help.
Richard M | Overall ExperienceThe staff is always helpful and friendly! I highly recommend this facility for any storage or rental needs, never encountered any problems nor safety concerns!
Janine A | Overall ExperienceJust what we needed.
Daniel K | Overall ExperienceThe man in the store was very helpful. They were not aware that the unit I rented was available online yet as they were just creating these spaces. There was no way for me to find it myself as it was not on the map of storage units. It took a very long time to figure out and made me very late. Fortunately the store was open but I had to wait in a long line twice.
WAYNE J | Online Move InUnfortunately, all of the positive aspects of the storage facility, as indicated above, were utterly sullied by the appalling service I received through contacts with the Arizona office. The staff at the storage unit were helpful and professional. I truly wish that their demeanor, accessibility, and positive approach was endemic throughout the entire company. Honestly, the U Haul company on a corporate level needs to step up their game in both communication and customer service, both of which are severely lacking.
Mj D | First ImpressionsStaff memeber was considerate and explained everything well. Good staff.
JONATHAN G | First ImpressionsBest U-Haul office I've ever been to
Jessica H | First ImpressionsThe staff were very friendly and provided excellent customer service. The staff made the experience easy and convenient. I would definitely recommend them to anyone else who is planning to move into the area.
David O | First ImpressionsCustomer service was excellent. Ryan, Justin, and the rest of the crew were awesome! Facilty is amazingly clean. Definitely would recommend to a friend.
Christopher T | First ImpressionsEnglish please8
Robert M | First ImpressionsNICE PROFESSIONAL ATTENDENT-EXTREMELY CLEAN-GOOD PARKING-WELL MAINTAINED.
janet c | First ImpressionsI moved out last month and they CHARGED ME ANYWAYS AND WONT RETUEN MY MONEY I'm about to report uhaul to my bank for fraud Please help me!!
Daniel D | Overall ExperienceThe only issue I had was I was not told the dimensions of my storage unit moving in. We struggled to fit a 10ft truck into a 5x5 unit. And had to resort to another storage solution.
Benjamin H | Overall ExperienceWe were very happy with our time at Arrow Hart and glad to recommend them to anyone who is looking for a competent, clean and friendly storage facility.
Ellen L | Overall ExperienceThe facility was very clean, well maintained and the staff friendly and professional. The truck that I rented was in excellent condition and well maintained.
STEVEN D | Overall ExperienceIt was a great experience until I cleaned out my unit. My monthly contract bills from the 10th of each month. Yesterday (the 20th) I emptied out my unit because I know there is rather long waiting list for these at this time. When I went to front desk the employee asked me how he could help me. I explained I was there to close out my unit and he exclaimed “great we have a long waiting list for these!” I asked if the unit would be prorated since I was turning it in 20 days early and I know that within a day it will be filled again by another Pain customer. He stated that if it had been within seven days of my payment instead of 10 they would’ve prorated me. I asked him if I was indeed correct that my payment was due on the 10th of every month and he confirmed that. So to clarify I turned in my unit 20 days early and have paid in full for that unit. However it will be rented out to someone else who is paying in full with overlapping payments. I am extremely disappointed in that this is the company’s policy and that a shrug is how this is handled at the store level. It is certainly a lesson learned and a story to be told to all friends and family considering storage options. There are many other local alternatives in our area.
Kevin B | Overall Experiencevery clean and well maintained facility
James S | First ImpressionsI was at this facility for almost 3 years. Everyone is courteous and have good "I Can Do" attitudes. I was able to go through 50 year's of accumulation! It's all gone now and I was able to end my monthly fee. Thanks again.
kathleen c | Overall ExperienceThe staff is super friendly and helpful. The facility is very clean and easy to navigate. The security features give me peace of mind that my storage will be safe.
Diana P | First ImpressionsClean inside and out. Professional quick service. The best storage unit I’ve ever used!
Charles L | Overall ExperienceNice staff and Facility
Michael L | First ImpressionsThe only thing is when we got all our items out of the unit, I went to the front, told them the unit was empty and cleaned out. That was on December 3rd, 2021. A worker was going to go and check it out, I ask if I should stay, I was told I didn’t have to that the unit will be looked at and a email sent to me stating everything looked good. I didn’t get a email, and they called on Dec. 14th stating that they didn’t know we moved out. So someone didn’t do their job that day, 3rd of December.
Jana F | Overall ExperienceVery. Convenient
KEVIN A | First ImpressionsThis U-Haul facility is excellent. I would highly recommend it.
Jack H | Overall ExperienceStaff very helpful and took time to explain everything well.
Ray V | First ImpressionsTop Notch! Glad we found you!!
WILLIAM M | Overall ExperienceHad issues with non renters gaining access after hours by trying to pull into 'garage' area, also, someone had been accessing my storages when I was not there, and guy with uhaul shirt went into a different unit one visit, he set off alarm and he shut and locked the door and boogied down hallway (not sure if just posing as employee?)-which does not give security a high rating. Employees were very helpful and accommodating though, which I do appreciate, and areas well maintained. Thank you for helping me through a rough time.
Bedorah M | Overall ExperienceGlad I was able to get a tour from a staff member when I arrived to utilize my unit. The facility is confusing and maze-like but very clean and feels safe to go to. The employees were wonderful and very helpful as well as polite.
Anna L | Online Move InUnder staffed.
Sorale B | First ImpressionsJustin was very helpful and informative much appreciated thank you guys
JUSTIN R | First ImpressionsTHE ONE THAT HELPED ME WAS VERY HELPFUL AND FRIENDLY!
tina c | First ImpressionsDaniel and his staff were always courteous, helpful, and thorough during my 10-month rental period. Will recommend his facility to anyone asking about storage capability!
David F | Overall ExperienceYou need to get an IT person to clear up problems with the program. It makes you think storage is available and it is not. Your staff is great but without proper equipment they are going to get bad things said about the company. They realy helped me with my dilemma.h
Lorraine S | First ImpressionsMy reservation did not actually hold a storage unit or a truck. I understand this is a issue with the national uhaul system but the staff was not helpful in resolving this issue, causing hours long delays in my moving day plus extra expense. The facility bathroom was disgusting and I did not have access to the building or my unit and this was not resolved until after the office closed for the day. I reported the issue to upper management of the company and it was only then that anything changed. You can do better!
Sarah T | First ImpressionsLighting in the units themselves was an issue but generally goid experience
Susan B | Overall ExperienceThis store has become more busy since it first opened....so sometimes during the day, customer parking for someone visiting the office can be an issue....just something you may want to address in the near future.
Reilley T | Overall ExperienceGreat, except website to pay monthly bill was terrible. Most of the time, I couldn't connect to do it, so had long waits on hold to pay bill. Very frustrating.
Steve D | Overall ExperienceExcellent, clean facility with easy access for unloading and loading items. I needed storage for a short period and these storage units were well located and suited my needs perfectly.
Annette D | Overall ExperienceThank you!
Auyon M | Overall ExperienceMy son is in the Navy and we needed to get his motorcycle. Your staff was very helpful.
Jose a | Overall ExperienceExcellent staff and very accommodating to our changing storage and moving needs. Highly recommended!
chet v | Overall ExperienceReally impressive facility. Very helpful
Matthew N | First ImpressionsManager was very helpful Explaining access
Christopher T | Online Move InWe left our 2 10x10s 3 weeks early and were told no chance of an early out payback. This was very disappointing. Make rules that benefit your customers and you'll get more business.
gary m | Overall ExperienceClean and convenient to access
Adam M | First ImpressionsStaff was always happy to help and answer questions about storage and renting vans
Christopher B | Overall ExperienceExcept for when they mistakenly locked my unit, all went well.
George K | Overall ExperienceEfficient exchange. Helpful employees.
Charles R | First ImpressionsVery clean, secure, and well-lit facility. Especially like the drive-in loading and unloading area.
Bradford S | Overall ExperienceStaff were very helpful in answering my questions during the move-in process, and the free carts were fantastic!
Alyssa G | Online Move InThe young lady that helped us with move in paperwork was amazing. Glad we decided to utilize this facility.
DANA L | First ImpressionsThank you
Alyce G | Overall ExperienceI always had a polite greeting with everyone that works there and never had any problems with the storage/equipment rentals! Ty
Michael D | Overall ExperienceAlways available for my questions
Phil L | Overall ExperienceThe general manager was very pleasant and very helpful
KATHERINE I | First ImpressionsA+ for the facility, but would rather less technology to be able to provide better rates.
Stacey F | Overall ExperienceI've used U Haul many times for my moving as well as storage. Over the years I've always satisfied.
Michael K | Overall ExperienceCustomer service at this location is excellent! Derrick and Dawn were both very helpful. The facility itself is really nice. Very clean and in great condition. The ability to load and unload indoors is a big plus. We moved in during a snowstorm. Overall, a very good experience.
Mary W | Overall ExperienceThis was an excellent experience for the year that we had this unit. Would highly recommend because of the facility and the people who worked there.
Jennifer S | Overall ExperienceMy move in date was 12/31/2020 not 12/19/2020
Phil L | First ImpressionsExcellent, well run facility. All the staff are well trained and customer friendly. All areas are clean, well lit and secure. The indoor area to park and unload is excellent. I would highly recommend this facility to anyone needing storage.
Mike S | Overall ExperienceDerrick in Brunswick was very helpful and accommodating. The indoor unload was a blessing during the storm. The facility is so clean and well kept! It was great.
Mary W | First ImpressionsVery clean facility and always available, convenient location and felt very safe. And my belongs were kept safe and in excellent condition after three years if storage! Thx
Tyra P | Overall ExperienceIf I need to store anything again, I won't think twice about returning to the Cressey Road facility.
Chris H | Overall ExperienceFriendly and helpful staff!
DONALD K | Overall ExperienceHelpful staff, but person helping me did not know if you pay for a year storage up front, the 13th month is free. His older co worker did. They also need new credit card scanners, as they did not function properly.
Jason K | First ImpressionsVery impressed!
Mary R | Online Move InThe space is amazing. Thank you.
BRETT J | Overall ExperienceI'm so glad I found this specific storage facility. It is immaculately clean and very secure. I felt comfortable storing my treasured belongings here. Due to the pandemic my move was delayed and I had to store everything for an entire year. When I was finally able to move, all my things were in the same condition as when they were packed away a year ago. My appreciation to the owner for such a clean and well maintained facility. The entire grounds and the store/office are also immaculate. I would highly recommend this specific U-Haul facility.
Lorraine G | Overall ExperienceGreat experience overall thank you soooo much
Brittney S | Overall ExperienceDan and his staff were very friendly, helpful and accommodating. We’ve used this location for storage and truck rentals over the past few years, always a pleasant experience.
SARAH H | Overall ExperienceGreat management. Very friendly and helpful. Everything from truck rental to storage unit was flawless and convenient. Will use again.
Eli R | Overall ExperienceIt would have earned 5 stars if the place was properly staffed. A crew of dedicated, overworked people was evident. A beautiful facility that deserves better staffing!
Dennis T | First Impressionsto expensive
dillon w | Overall ExperienceVery clean and courteous workers
gordon h | First ImpressionsThe worst loading/unloading operation I've ever seen - we had to wait more than 30 minutes for one of only 2 spaces to unload. The entry systems where you swipe a card is confusing and we set off the alarm. I'd not recommend nor use this place again. Very few carts were available to push our furniture the long way to our storage cage either. A very bad experience.
bruce g | First ImpressionsWhomever helped me, I think his name was Erik, he was younger probably 20 and was extremely professional, helpful and knowledgable. If I was his boss I would pay him more. He walked us through all your covid precautions and laied down all the ground rules for the storage facility
dillon w | First ImpressionsDaniel Fenohr is the most attentive storage manager I’ve encountered. Totally responsive and a straight talking good person. His facilities are well attended to and he is exceedingly responsive. The staff I interacted with were very helpful. I felt well taken care of and had a full understanding of policies and what I was committing myself to. Would use them again.
Robert M | Overall ExperienceWe had our sons college belongings in storage at this facility for over a year and Ray and his staff could not be more helpful, knowledgeable, friendly and overall amazing people to deal with. I would not hesitate to recommend this facility to every and any family at Bowdoin College that needs a place to store their belongings,
Lisa I | Overall ExperienceGreat job keep up the good work!
Monika G | Overall ExperienceDaniel Fenobr was very helpful and friendly
Mark W | First ImpressionsHad rodent feces in the bottom of my unit. I’m happy I had mainly totes. Very gross! Overall the units are clean and well maintained.
Kristen M | Overall ExperienceSmooth, efficient, helpful, clean. Good security. Carts are handy & work well. Unit is easy to access.
Kirsten B | Online Move InExcellent facility for all your storage and moving needs. Great courteous staff. Generous pricing. From truck rentals, to climate controlled storage and now utilizing their U-Box for our move south.
jeffrey w | Overall ExperienceDan and Justin’s customer service went above and beyond what was expected.
Daniel S | Overall ExperienceThe management was very helpful when I got there and helped explain the whole process but the original woman who took the reservation didnt even know there was no electricity in the unit. She must not
susan b | First ImpressionsHighly secure & very clean. Staff was friendly & professional. Climate control makes a big difference. Appreciated the on-site restrooms & the freebies dropoff spot. Thanks!
Carole D | Overall ExperienceIt was clean staff was all way helpful and 24 hour access and good prices
AnnMarie F | Overall ExperienceThank u so very much for your help, Dan! I'm so very appreciative.
Jon H | First ImpressionsHappy
Diana L | Overall ExperienceIt was not to expensive. U-Haul met our needs perfectly. The notice letters were a bit much.
Lisa G | Overall ExperienceI have used your facility a number of times and have been satisfied every dingle time thank you UHaul for being the best
David J | Overall ExperienceGreat place and helpful people
Bethany C | First Impressionsserved my needs very well. staff were professional and friendly. excellent facility.
ANN S | Overall ExperienceTop shelf,great place,accessible and highly recommended
Patrick F | Overall ExperienceAWFUL!. That manager Daniel of yours is a creep. He personally contacted and threatened myself and father and added unnecessary charges to my account. He then tried to deny my access after payment.
julianna s | Overall ExperienceCommunication and notifications were helpful and the facility was great! Staff was very professional and friendly.
Paige T | Overall ExperienceUhaul is a professionally run and clean and safe facility.I would recommend it to everyone.
THOMAS O | Overall ExperienceThis is a clean facility that is safe and secure with 24 hour access. I would recommend it to others.
Karen P | Overall ExperienceSuper helpful staff and easy move in and out!
Albert M | Overall ExperienceThe safety protocols to enter the building are excellent. But, several isles had lights that wouldn't turn on until halfway through the isle leaving a person in a dark situation. That feels unsafe.
THERESA D | Overall ExperienceDaniel and Justin were fantastic to work with. They are very thorough and helpful in every capacity we needed. We rented a truck and a storage unit. Super easy. Great customer service.
Billie J | Overall ExperienceExcellent
John K | Overall ExperienceFlexible, easy to access, easy to increase/decrease size as needed. Reasonable cost. Perfect for what I needed.
Brendan C | Overall ExperienceTetris king Dan is wonderful and patient at helping with maximizing your space. Every time We’ve rented a truck the process is easy. Justin was also great. Always a good experience.
Juliette B | Overall ExperienceNice clean facilities. Very helpful and friendly staff. A great experience.
Tristram T | First ImpressionsEasy ride cross country nice truck just glad I got to Maine
julia j | First Impressions"excellent" -like the stars say
Robert s | First ImpressionsThis facility is absolutely amazing. Well run and super clean.
BRETT J | First ImpressionsGreat service, everyone was friendly and helpful, beautiful facility.
Joseph H | First ImpressionsVery pleased with cleanliness and ease of use.
Mark W | Overall ExperienceGreat location! I would definitely use them again.
Sarah R | Overall ExperienceThe young gentleman working the counter was very nice and helpful.
Jeffrey D | First ImpressionsOur experience at the Brunswick facility was the best U-Haul experience we have ever had by far. In addition to the well maintained facility, the staff went out of their way to be helpful and friendly
robert j | Overall ExperienceVery clean and heated storage. Friendly, helpful staff.
Brendan C | First ImpressionsHardworking staff took the time to make sure that my storage needs were met. I would not hesitate to use their services again.
Richard H | Overall ExperienceI found everything easy to deal with and the lady I talked to was very nice.
Cindy G | Overall ExperienceJustin was professional in all aspects. Hopefully he is a valued and rewarded employee.
Dennis T | First ImpressionsStaff was courteous to patron with disabilities.Took time from their duties to assist when needed.Recommend them as your source of moving needs. Great outfit.Knowledeable staff & management.
Robert C | Overall ExperienceAlways friendly, helpful. Our stored belongings were well taken care of! Thanks!
Marcella E | Overall ExperienceI did not use this facility for storage. I had a U-Haul pod shipped here from CA. The staff at this facility was extremely helpful and prompt in their delivery of the pod to my home. Highly recommened
karen a | Overall ExperienceGreat experience all around
John K | Overall ExperienceDid not visit the Brunswick facilities though our U-Boxes did. In getting the final delivery, the staff was friendly and helpful. Hat tip to UHaul of Bangor who did delivered the last leg.
Jerry D | Overall ExperienceWe did have a few problems...we got overcharged twice for our UBox storage. But, refunds were issued promptly. We loved the driver who delivered our boxes to our house, Val. She was great!
lori p | Overall ExperienceClean,friendly, convenient.
Michael T | Overall ExperienceSpecial thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyr
kathleen c | First ImpressionsVery nice facility.
Linda J | Overall ExperienceBox was supposed to be delivered on the 15th. Didnt get until the afternoon of the 16th.Poor customer service. Spent the 1st night in my house with nothing due to box not being here!!!!!!
Tammy W | Overall ExperienceAll Good
Michael L | Overall ExperienceThe worst! And they hold your items illegally if they don’t want to do their jobs!
Merridith L | Overall ExperienceGreat and helpful staff. Thanks so much!
Marie F | Overall ExperienceVal was wonderful to work with. The storage box was delivered on good time and the contents of the box we're in mostly the same position from when I had packed it.
Rosalie G | Overall ExperienceGreat experience all around. Convenient inside bay for loading and unloading. Great access at any time.
Paula R | Overall ExperienceDaniel Fenohr, the manager, was very helpful and personable. The facility was clean. Really appreciate the ability to pull in under cover and load and unload out of the weather. Also the bathroom, etc
Steve L | Overall ExperienceVery easy and convenient, will definitely use this facility again. Helpful and knowledgeable staff as well.
Angela C | Overall ExperienceI had a great experience here and would definitely go back in the future.
Colin G | Overall ExperienceGreat new facility. Also liked the "drop off" area where you could leave/take unwanted items.
Emily M | Overall ExperienceEverything went as scheduled for pickup in Alexandria, VA and deposited in Topsham, ME. The staff on both ends were very friendly and efficient and kept their promise on the long distant transfer.
Alfred F | Overall ExperienceEverything was good and positive energy from everyone.
Michael D | Overall ExperienceStaff was very kind and helpful,
Nicholas M | ReservationInsufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.
walton w | ReservationBest and easiest move ever
DIANE J | Overall ExperiencePeople who picked up and dropped off uboxes were great. Everything as promised. In the planning phase, clear information was hard to get. Very happy with service and outcome. Thanks
patty a | Overall ExperienceThough we hadn't called ahead, upon arrival our Ubox was immediately made available to move out our items from the Ubox. Thank you!
Joel K | Overall ExperienceThere is only one person working with customers to either get a unit or rent a truck. Both times I have waited 30 plus minutes for them to be free. I have seen customers walk out both times.
natasha f | Overall ExperienceFacility is nice. Staff is poor. They don't seem to know what they are doing and take an eternity to help you. They hardly answer the phone and don't have enough staff working to service everyone.
Joshua H | Overall ExperienceWe’ve been incorrectly charged, had our delivery date missed, and experienced very poor customer service throughout the experience.
jessica t | Overall ExperienceThis was by far the best self storage facility I've ever used. Very convenient access to my storage and the staff was very friendly.
Ryan W | Overall ExperienceI did not visit the facility. All the people, especially Val who did a great job delivering the U-Box, she has a fantastic attitude, were very helpful and friendly. No complaints.
glenn a | Overall ExperienceI tried to reserve a storage unit in Hendersonville, TN. I asked the call center agent if he was in Hendersonville - 3 times - he lied and said he was. He then booked me a room in Brunswick, ME.
Jeff F | ReservationAll excellent
MICHAEL M | Overall ExperienceNeed to complete second access, toward the back.
Timothy L | Overall ExperienceMy move was 5 days ago and I'm still waiting for a conformation that's my U-Box was returned and my monthly storage fee has ended!! I was told by BOTH U haul in Brunswirck, that they would. NOT YET!
Eric J | Overall ExperienceDan went above and beyond to help me ! Thank you !
David A | ReservationDan was excellent -- a great resource. Thank you!
Melissa B | Overall ExperienceYour folks delivered our Ubox ahead of schedule, which was greatly appreciated. The driver was communicative, skillful and timely. Well done!
keith Z | Overall ExperienceThe manager named Danny is indispensable. Very few could do what he does and in the time that he does it. Long hours, always courteous even under stressful conditions. The guy is atop performer.
CHRIS M | Overall ExperienceMy father passed away leaving a large amount of stuff in storage at the U-Haul facility. The staff was fast fast acting and very helpful. They helped me get through a very difficult time. thanks!
Victor S | Overall ExperienceVal (Valerie), the delivery driver, was absolutely amazing.
robert p | Overall ExperienceDelivery dates not met. Communications too difficult, took 45 min on hold to get a person. Didn’t see facility but checked NO cuz the overall experience was bad
linda l | Overall ExperienceNo comment on facility since I did not need to visit. Phone conversations with staff concerning U-box delivery & pick up dates were courteous & helpful.
Stan W | Overall ExperienceMy wife and I will not look anywhere else if we need storage again. The staff was great and so was the facility. We will most certainly recommend you folks to anyone we know who is in need of storage.
CHARLE J | Overall ExperienceI do not wish to write anything
clint c | Overall Experience