Customer Reviews for U-Haul Moving & Storage of Atwater Village

Rating:

5.0

Very cool service! Walked through the whole process in a timely manner. Very friendly and that means a lot! Thanks!

Rating:

5.0

The entire staff at this particular u-haul facility was extremely helpful. Much more so than the staff at the victory and Alameda locations.

Rating:

5.0

I had an excellent experience at the U-Haul location in Atwater Village! I want to give a special shoutout to Angel, the branch manager, who went above and beyond to make sure everything ran smoothly. From the moment I walked in, Angel was friendly, professional, and super helpful. He answered all my questions, made the rental process quick and easy, and ensured I had exactly what I needed. Customer service like this really makes a difference. Thanks again, Angel—you’re a rockstar!

Rating:

5.0

i go to this location regularly and staff is great, equipment in good shape, overall happy with Fletcher location.

Rating:

5.0

The employees and manager do a good job running this location. . When I have concerns they always act upon them and do an excellent job.

Rating:

5.0

I was very please with location, customer service, ans return time quickly

Rating:

5.0

Experience was pleasant, helpful and efficient.

Rating:

5.0

No improvements needed. Customer services always the best here !

Rating:

4.0

I had the pleasure of dealing with Ivan. He was very professional and made a hectic situation very manageable.

Rating:

5.0

🤗

Rating:

4.0

It would be good if his location kept more rental appliance dollies in stock. Even though I’d reserved the night before, for a 1 pm pickup of the truck,, including one dolly, when I arrived only a regular dolly was available

Rating:

5.0

Hello there , I think u guys have to go ez on the picture . U have all the info on the license. And phone number…!!

Rating:

5.0

They were very courteous. Explained everything very well!

Rating:

5.0

my favorite location

Rating:

5.0

Angel was amazing! A rare breed of customer service, competence and camaraderie.

Rating:

5.0

Great job. Thanks

Rating:

1.0

I accidentally over filled the gas and the employee at the counter was very rude when saying they don’t reimburse

Rating:

5.0

I Love U-HAUL

Rating:

5.0

Great attitude from employees, easy pick up and drop off!

Rating:

5.0

The employees are always willing to help you and are willing to help you with any concerns you have.

Rating:

4.0

I had made a mistake on my reservation and Angel bent over backwards to fix the situation. It was very much appreciated!

Rating:

5.0

Have better inventory

Rating:

5.0

The entire experience was a first for me and it was excellent. The staff was professional, friendly and very helpful. They represented UHaul at its best. Thank you.

Rating:

5.0

Thank you so much for all your great customer service. I truly appreciate being able to speak to someone after store closing hours! I ran about 30mins late from closing and someone was able to help me with assistance through the phone. Thank you! 🤗

Rating:

5.0

Logan came out and got van inspected and checked out quickly with a smile and genuine happiness that was refreshing after a long couple of days on the road.

Rating:

5.0

We rented a box truck and whoever cleaned the inside the cab and also the box used some oil and it was very slippery and could have been an accident waiting to happen. We mentioned this to the young man who checked us out. Otherwise it was great. Thanks

Rating:

5.0

Customer service was great and check in and checkout was extremely wasy

Rating:

4.0

The employees at this location were very helpful and very nice. Made the move much easier dealing with great people

Rating:

5.0

Both customer service reps the day I picked up the truck were very professional and very helpful and I tipped my hat to Matt. He handled our phone conversation very professional and I really appreciate .

Rating:

5.0

Drop the prices a little.

Rating:

5.0

Nothing, everything was fantastic!! Customer service was wonderful and the vehicle was tip top!!

Rating:

5.0

Angel and the Team is the best! Very Professional!

Rating:

5.0

Very easy to pickup and drop off.

Rating:

4.0

I was very pleased with the customer service there, because of that I would go back. Thank you.

Rating:

3.0

I dint like that the shed is exposed/outsude. It is vulnerable.

Rating:

5.0

Great staff at Atwater location.

Rating:

5.0

Staff was excellent and took care of everything needing to be addressed.

Rating:

3.0

Broken window handles. App didn’t work.

Rating:

4.0

Vehicle have some minor maintenance issues. The customer service agents that took care of me were efficient, friendly, and knowledgeable

Rating:

5.0

Customer service was AWESOME!

Rating:

5.0

This is my go to location. I always have a stellar experience with your employees. The entire process is always seem less. Thanks again for a great interaction.

Rating:

5.0

great experience, my second visit and I will be back plus reccomend

Rating:

5.0

Never thought I’d have warm fuzzy feelings about U-Haul but the owner was so kind and the staff (especially the guy with the curly hair) are wonderful and yeah I just really love U-haul now

Rating:

5.0

The staff here is super helpful. Actually seemed to care- I will be only using this location from now on

Rating:

5.0

New truck ran beautiful, easy one way rental between states, promotion was great and staffso friendly

Rating:

5.0

Consistently friendly and helpful service, and good prices (I got boxes here cheaper than a dedicated box/shipping store, and storage competitive price). Also rented a truck here and the staff were friendly and helpful.

Rating:

4.0

customer check out via the app and not an employee is terrible. An employee should walk out with the customer to inspect the vehicle. it is now a diminished experience.

Rating:

5.0

All good. You're staff is great! It's where I always come to rent a truck.

Rating:

5.0

Every person that I came into contact with at this location was top notch. I have rented from this location on numerous occasions and will again.

Rating:

1.0

I have to return from 26 miles away to return because the back left tire sensor show 0, and was very stressful to drive like that, when I returned one employee was very kind and said that they were going to talk to the person in charge that was not there, and waive the charges. Thank you

Rating:

5.0

Very friendly staff and always helpful & intuitive.

Rating:

5.0

The truck was given to me with an empty tank of gas. It would be great if the truck had more gas when I picked it up.

Rating:

5.0

Everything was great and the guys who work there are really nice. The only thing that was a little bit weird is having to have a third-party verify me with the self check in. I wasn't prepared for that and was afraid I was gonna get stuck there for a while. It ended up not being the case, but that's the only thing I could think of that was a little bit off. Great experience overall.

Rating:

1.0

I had 2 trucks get canceled on me. Had to drive 25 min to get a truck. It said it had over a quarter tank. But when I got it was empty. I filled it with $52. Returned it with a little over a quarter tank. Guy charged $45. If anything I should get money off of my original purchase. Not more!

Rating:

4.0

Not the location I requested. Was told the day before that U-Haul didn’t have the size truck I requested and that I would have to go to another location. Then the person on the phone tried to school me telling me that I didn’t make a reservation, but a request. But clearly when I went through the information it said reservation I won’t be renting from U-Haul again.

Rating:

2.0

Truck was dirty and parked in a very tight location. Staff didn't bother to assist. Gas tank was at less than 1/4 tank eating into my 2 hour time slot.

Rating:

4.0

Prior to this rental, I had reserved to pick up as self pick due to store being closed when I picked up the unit. Through the self registration, I was unable to be verified that it was me and unable to talk to someone due to the holiday so I canceled the reservation and book another reservation for the next day to pick up with a live person. It was easy to pick up with the live person but it was inconvenient that I had to pickup the following day. Should have a better system tin verifying the renter on th online self check out

Rating:

5.0

everyting was great

Rating:

3.0

He hung up the price for the rent from 169 to 179 and charged me without my consent and without warning.

Rating:

5.0

The transaction was easy and straightforward the truck wasn’t “clean” but clean enough except when I had to drive in the late afternoon with the sun in my face. The dirty windshield combined with the sun made it completely blinding and I had to pull over. I was also over charged even after speaking to customer service right before I dropped off the truck. She told me that the location manager would be in touch with me today but no one called or emailed me.

Rating:

5.0

Matthew was the consummate professional in demeanor, customer service and helpfulness…

Rating:

2.0

Nos hicieron dar vueltas para poder rentar un camión. Eso nos hizo perder tiempo.

Rating:

5.0

took abt 5 min to do ez thanks

Rating:

4.0

The guys at the location, moved several things out of the way to make room for our large truck.

Rating:

5.0

Enjoyed it all! Also Angel was wonderful and is an incredible manager! Thank you.

Rating:

5.0

I would like to have more options of units because there weren't many units available, but other than that it was great! Thank you!

Rating:

5.0

Great staff

Rating:

5.0

All the guys working here work hard and I respect them.

Rating:

1.0

I booked a storage unit the day before, arrived at facility, filled in the paperwork, made payment etc etc and at the end of it all they actually didn't have a free unit. Terrible service.

Rating:

1.0

I had rented a 5x5x7 storage except the storage unit was on a second level above ground. All of the 5x5x7 were on the second level above ground. It was physically impossible to store a refrigerator and a stove on that level. The units that were on the ground floor were easy to access except they were only 5x5x5. I couldn't store my refrigerator in that space. It was extremely inconvenient, I had to spend money on gas to get to that location using the uhaul truck that i had rented. It was a waste of time and money. I expect my refund. I hated the experience. Very disappointed.

Rating:

5.0

Young guy with mustache was friendly and helpful. Tall guy with man bun supervising him was awesome as well.

Rating:

1.0

All the guys there were rude and disrespectful including the manager. They told me I couldn’t use the restroom. The manager was so disrespectful and Said horrible things about mom

Rating:

5.0

Thanks for all the help moving in boys.

Rating:

5.0

The staff there is amazing. Regular referrals to this location because of the crew there! 👍🏼

Rating:

1.0

I booked my storage unit online, and was planning to move in later that night. I had road tripped to LA from New York, and was relying on being able to drop all my belongings off somewhere after a week and a half on the road. An hour or so after I received my booking confirmation, I got a call from Angel at your facility saying that he “doesn’t know” why I was able to book the unit online, as he had “promised it to someone.” I asked him to provide a different unit for me and he could only offer units that were about $100-$150 more. I understand that sometimes online systems can glitch, but when I am a few hours away from dropping off my things and my reservation is cancelled due to an error on Uhaul’s part, I would at least expect another unit to be offered to me. I then asked to be sent a cancellation confirmation for my records as I had already put my credit card info in, and I was told that Uhaul “doesn’t do those.” I was extremely inconvenienced by your facility and the way it was handled was absolutely not up to customer service standards.

Rating:

5.0

Good uhaul storage

Rating:

4.0

I gave 4 stars because of the weird layout of the indoor storage units. It was definitely a puzzle game to manage the the stairs and available moving carts, that were very helpful might i add, but I would still recommend highly and even use again if I need to. The staff there was super nice and helpful, I was always there on a Sunday so they actually got to know me quickly even though it was months between me going into my storage. I thought that was very nice ^_^

Rating:

5.0

Angel is amazing! The staff are friendly & helpful. Great customer service!

Rating:

5.0

I wish it was 24/7 access

Rating:

1.0

Upon the start of my storage unit reservation, the staff failed to tell me that access ended at 10pm, and I went at 10:15pm a few nights later to access my things in storage, but was locked out because access stopped 15 minutes earlier, so I had to change my plans the next day so that I could get my stuff. I lost time and money due to this inconvenient lack of communication from the staff. Also, when I rented a moving van and ended the storage unit rental contract, the staff processed my van rental, but neglected to close out the storage unit rental as well, so I was billed later on for the next month, even though I had already ended to reservation, and I inconveniently lost time by calling Uhaul to fix that staff member’s mistake.

Rating:

4.0

The room did not have my free lock inside and I had to go out and buy one cause the place was closed.

Rating:

5.0

Service was great. Everyone here is so efficient and friendly.

Rating:

4.0

I need 24 hour access please.

Rating:

3.0

The staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.

Rating:

5.0

Should have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora st

Rating:

5.0

Very friendly and professional

Rating:

5.0

These associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.

Rating:

5.0

Great team at this location. Excellent customer service and always on top of things. 5 stars all day.

Rating:

2.0

I was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that’s why traps are in each unit...

Rating:

5.0

The friendly staff and clean facility make this facility awesome!

Rating:

5.0

The entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. Trish

Rating:

5.0

For the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Thank you.

Rating:

5.0

N/a

Rating:

5.0

Ken & his staff always made me feel part of their community. I was actually kind of sad to leave.

Rating:

3.0

I put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.

Rating:

5.0

Friendliness is important & the entire staff; kiana, Astrid, the guys (can’t recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!

Rating:

4.0

None

Rating:

4.0

Thank you

Rating:

5.0

They made moving simple and easy.

Rating:

5.0

I’m always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.

Rating:

5.0

Very friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).

Rating:

5.0

I've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew

Rating:

5.0

Had a great experience here. Staff was always helpful

Rating:

5.0

Such a friendly and helpful crew!

Rating:

5.0

na

Rating:

1.0

Terrible