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JAMES BCustomer Reviews for U-Haul Moving & Storage of Auburn
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered a trailer to take my daughter back home. They charged me for taking a trailer out of town when I told the agent that I was going to return the trailer in Fairhope Alabama
NICK MTell the truth!!! I rented a car dolley at 6:45pm one afternoon for a local vehical move and specifically asked the CSR if there was an option to bring it back later that night after hours. I was told that would be no problem at all and it would actually cost less if less than 4 hours on the rental. You can tell on the contract that this was discussed because they listed the return time at 11pm that same night, not 24 hrs later. I used the dolly and returned it that night at 9:38pm.... less than 3 hr use. When I checked my account the next morning they still charged me the full 24hr rental rate. I stopped by the office and tried to discuss the issue with a guy that said he was the assistant manager. This CSR quickly stated that there was no such thing as reduced rates on any U-Haul rentals and that there's nothing he could do. I didn't care as much that they did not honor the stated rate reduction as much as they lied about... I would not have brought it back at 10 o'clock at night in the rain if I had known I was not going to get a discounted rate for the early return. I've used U-Haul many times over the years for moves and equipment but I will be looking at other options in the future. It's more about principles that money at this point.
FRANKLIN BSuper experience. Check out and turn in of equipment was smooth.
Michael QPeople very rude. We got our truck 3 hours after the scheduled pickup time. They insisted they informed us that it wouldn’t be ready but I checked my email and texts multiple times, they didn’t say it wouldn’t be ready until an hour after the scheduled time. Extremely disappointed and won’t be using Uhaul for my next move.
REGINA PI've used this location multiple times. Very professional.
Peter AWe had difficulty both picking up and dropping off the trailer we rented. Equipment was fine. The pickup took almost an hour due to slow customer service, and during the drop off we were accosted by a man eagerly awaiting the trailer (although we were dropping off within the correct time frame), whom I can only assume wasn't communicated well with since he was angry at us for not dropping it off earlier. We will be using other UHaul service providers in the future.
Laura CDo what you do is best thanks a million times
KHANH PTruck had a damaged front bumper when received. Uhaul Representative advised this damage was noted in the files which was not true as there was no documentation nor the standard sticker was applied as I was advised at drop off location Truck was not clean and had bad odor (leftover fast food type) which made the 11 hour drive very miserable even with air fresheners
CAROLYN KRented a auto transporter the agent put in the information to make it work for him. I towed the transporter with my 2015 chevy tahoe, I was going to tow a 1995 suburban, it fit onto the transporter but it was to much to tow it was all over the road I could have wrecked my vehicle or worsted so I tried to switch vehicle and my tires on the 2015 tahoe was too wide to fit so I was unable to use the transporter when I informed the agent he said that you signed the agreement and that's it. So I waited time and money and got nothing for but a bad experience.
LARRY SVery helpful flu and polite
DANIEL RThe original reservation was scheduled incorrectly in the store by an employee and cancelled without notification. Tyler did find a trailer for me to rent. The side marker lights were out on the trailer. Why does u-haul think it makes sense to rent a trailer to someone and not inform them that a jack will be needed and is not provided with the rental?
MATTHEW PAlways professional and courteous. Easy process always in renting equipment, checkin great and returns!!!
Bernadette PGreat service, equipment was in great condition
ANTONIO HA++
DAVID CEasy setup, friendly staff.
SCOTT PSo helpful and nice. Very happy to work there.
JOSEPH GImprove the markings to indicate traffic flow at this location and improve education of customers regarding the flow of traffic at this location. A customer tried to exit the facility through the equipment drop-off lane, temporarily preventing me from dropping off my equipment.
DAVID RNo obvious improvements needed at this site either. Quick and easy return without any hassle!
Emily GNeed to check car haulers for the tiedowns of the car. They were not in good condition.
DAVID CI did after hours drop off. Could have been a sign for instructions. Relatively easy though. I did need to find some blocks to prevent the trailer from rolling. that could have been easier. The app did crash which was frustrating.
DOMINIC PTrusted location. Professional & friendly staff.
Lakisha LEverything about this rental experience was perfect! Thanks to All that made it so!
JOY H | Overall ExperienceGreat experience with professional people. They had great advice, and offered me invaluable tips for my travel on the road. Highly recommend this location.
Andrew HEasiest return and very helpful personnel.
JEFFREY RTrailer had not been inspected or cleaned out from last use. 7-8 dirty broken-down boxes, 4-5 pads and lots of rope bits all over the trailer. Floor was absolutely flithy.
Charles SI was promised a 26 foot truck 3 different times and ended up with a 20 foot truck. My initial reservation location was cancelled and move to another location. My second reservation was an after hour pickup and it wasn’t complete so I wasn’t able to pick it up. My reservation was then moved to the next day saying a 26 ft truck would be available and the only truck available was the 20 ft. Finally got a truck so it wasn’t the worst experience by default. But overall very poor
BRAXTON HI was very satisfied. The staff was friendly and helpful. The equipment was in great shape
ROBERT PPickup was super easy, and they even caught that one of the tires on the trailer didn’t look great and changed it out before I left with it.
SETH FTerri was amazing and wonderful! I was having a bad start to my day due to moving my daughter home and she was sooo helpful and understanding
Warren JAwesomeness
LATOYA PNothing great service and availability
GABRIEL MNone
JOSEPH HSuper fast checkin. In and out within 15 minutes. The young lady was friendly, knowledge and customer oriented. Sorry I did not get her name .
James WThanks to Brandon for his excellent customer service.
TAMIKO MNa
WALTER LI came in at 6:55 pm and this location was basically indifferent to what I was doing for they were “closing” at 7 pm. Oh well.
TED CNo need to improve. We always receive courteous service. The trucks are always clean.
MICHAEL CWe are frequent customers for Uhaul on Opelika Road. This last experience was by far the best I ever had. Check in and drop off were quick and efficient and the staff took great care of me. Thank YOU!
OLGA PEverything at this location is as one would like it to be. My dealings with them during the past six months have been a great experience
John SThe team was great and especially helpful. Teri & Brandon were awesome. The trailer performed great with no issues plus Brandon did an excellent job on my new trailer hitch.
ANDREW CThe customer service agent was very helpful.
ERICA NEverything went fine.
ROBERT WKeep the manager, Mariah who went above and beyond when serving me. She made the experience a pleasant one.
Carl MAmerical was the employee that helped me with renting the truck. She was very helpful and delightful. She had just gone through some nerve shoulder operation. She enjoyed working at U-Haul. Great employer. Thanks for her help. Ted
JOSEPH GI have 2 different price quotes on this rental. One from the day I picked it up and then my final receipt on the return. Why did the mileage, safe move and rental rate price all changed prices on the final receipt? I will follow up with this.
Michael Wvery helpful and efficient
MARK WThe owner Brandon was always so nice and helpful and so were his employees I interacted with! If I ever need storage again I would highly recommend! ❤️
HALI L | Overall ExperienceAmiricale and Brandon are the best! They couldn't have been more kind and helpful with a great attitude and friendly spirit! thanks you 2!
JOY H | First ImpressionsBrad was amazing and helped with all of my needs.
Alyssa R | First ImpressionsHelpful staff takes the experience from average to Excellent. There is no substitute for good customer service. Now, the app-based truck rental without humans is so annoying I probably won't use Uhaul for truck rental again. But the storage facility with staff was great.
David C | Overall Experience.
Simon Y | First ImpressionsVery cooperative on site staff.
GERALD W | First ImpressionsSunday hours would be helpful - even if limited. Megan (the manager) was AMAZING! She was helpful, informed, efficient, patient, and accommodating. I sure hope she is there when I bring my business back next summer - and I hope she is amply recognized and rewarded for the work she does. She is the reason I will come back.
april n | Overall ExperienceSuper friendly and very helpful. Love this store and the manager and her crew. Thanks UHaul.
terry w | First ImpressionsTough to get into with pods everywhere. Not the best lighting
JASON A | Overall ExperiencePerfect place to store our daughters college stuff!
Christy P | Overall ExperienceSurprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.
Joseph P | First ImpressionsExcellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMER
Ed S | Overall ExperienceThe cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)
SARAH W | Overall ExperienceHelpful clean accommodating and friendly
SARAH W | First ImpressionsGood
Lucy Z | Overall ExperienceGood as usual
Tavon S | First ImpressionsNone
EDWARD M | Overall ExperienceWhen I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!
Laura B | Overall ExperienceVery helpful staff
THIRSTON P | Overall ExperienceVery helpful staff and had just the products we needed. Thank you!
brittany a | Overall ExperienceScheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.
CURT S | ReservationWait time was long
REBECCA G | Overall Experience