I don't appreciate leaving the store only to be called an hour later telling me that they did not charge me for the equipment correctly and I had to pay more. If I wasn't moving and stressed about other things I would not have been so kind about it.DYLAN B.
Moving Truck Rental in Auburn, AL at U-Haul Moving & Storage of Auburn
Auburn, AL 36830
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Auburn, AL 36830
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great jobDavid H.
I normally don't leave reviews, but after my experience I had to. We had been driving for more than 10 straight hours towing a heavy load from Central Florida to Auburn, Alabama, unloaded everything into storage, cleaned out the trailer, and were trying to drop it off. It was well past midnight, almost 1:00 AM by that time, and we were having some difficulty getting the trailer off of our hitch. Out of the blue a gentlemen named Hunter pulled into the parking lot. Even though he was obviously doing something else and I had no expectation of help at such a late hour he stopped what he was doing, came over, and was able to instantly release the trailer from the hitch. He also said he would handle the check in and we didn't have to worry about it. After all the work and driving we had done in the preceding 36 hours we were exhausted and Hunter ensured that we were done in 30 seconds. I don't know what other kinds of employees you have, but that man just ensured that UHaul and this Auburn location will always get my business first from now on.Thomas D.
It was great.GERALD W.
Over the last few months we have had several occasions where we have rented trailers from this facility and each time Hunter King has helped us and gone out of his way to make sure we were comfortable with the process.GINGER D.
The GM Meg and her staff are amazing. They are kind and personable, and really care about the customers that come in the store.AMBER G.
Very quick and easyTim W.
Love the quick and hassle free drop-off/check-in process. No thoughts on how to improve the drop-off process.ROBERT R.
Display cost of fuel if the customer chooses to let U-Haul fill the tank up at the end of the trip.Brittany E.
Excellent customer service!!!BETTY D.
For the second time in three recent trips, I was overcharged. This time it was $68. I have filed a dispute and hope to have it resolved. Otherwise, there are no issues with this location.David C.
Make sure that the tires are inspected. The driver's side front tire had a nail in it when we picked it up and our travel was delayed waiting for roadside assistance. Then while on our trip we had to air up the driver's side rear tire. So appropriate mechanical inspection needs to be performed more frequently.Pennie G.
Lot crowded. The sales associate knowledgeable and friendly.BARRY L.
Everything went greatRian H.
Our Uhaul representative was awesome and a real pleasure to work with. She was extremely nice and patient and help make our experience top notch. Kudos for a job well done!!CALVIN R.
2nd time renting a trailer for a few days and the rental was perfect.Alan W.
Patricia on the phone was excellent help and Meghan at the counter and return was fabulous. Both ladies made the experience quick, easy and painless. Both were absolutely lovely.Renee J.
No issuesDavid C.
Answer the phoneCONNIE M.
All staff so nice & helpfulMARGARET K.
The drop off instruction were to sit in the vehicle and wait for assistance. After 12 minutes I just went inside. 2 minute process. Perhaps the signage needs updating with electronic messaging. If there is only one person working they can't be in two places. If the sign was electronic the employee can ask the drop off customers to go inside rather than waiting on someone who isn't coming.MICHELLE P.
I waited in line for almost an hour to check out equipment Sunday and then still had to return it at 3 pm, which made my rental time actually 5 hours instead of 6. There was one person working!! Yet Saturday I went in there, no line, three people working. Scheduling needs to be addressed.CAROLYN M.
Customer Service at the counter upon pick up was very rude and unprofessional. Return customer service was great.Todd M.
This location was swamped and understaffed. The counter associate was very polite but was handling four customers at once. He just asked for the keys and asked if an emailed receipt was ok. I didn't have a chance to confirm the gas situation, but his presumption is that most people just want to drop off and leave, so I can't blame him for trying to resolve a big traffic jam of equipment being returned.David C.
Truck clean and in good running condition. Check in and check out easy and friendly staff. Truck had some minor issues (driver door did not close easily and tire pressure sensor out).STEVEN G.